3dprima.com Reviews

Based on checking the website, 3dprima.com appears to be a legitimate e-commerce platform specializing in 3D printing equipment, materials, and accessories.

It offers a wide range of products including 3D printers, filaments, resins, 3D scanners, and spare parts from various well-known brands.

The site emphasizes fast delivery, customer service, and a large selection of tested products, positioning itself as a leading reseller and distributor in Europe.

For those interested in additive manufacturing, 3dprima.com seems to provide a comprehensive resource for both hobbyists and industrial users.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

3dprima.com Review & First Look

Upon a first look, 3dprima.com presents itself as a highly specialized online retailer in the 3D printing space.

The user interface is clean and functional, with clear categorization of products.

The site immediately highlights key benefits such as “Free shipping Orders > EUR 100 within EU” and “Fast delivery 2 – 6 days within EU,” which are crucial for online shoppers.

Website Navigation and User Experience

The navigation is intuitive, with main categories like “3D Printers & more,” “Filament & Resin,” and “Spare Parts & Accessories” prominently displayed.

Subcategories are well-organized, allowing users to quickly drill down to specific product types or brands.

For instance, under “Filament & Resin,” you can select by “Material Type” e.g., ABS, PLA, PETG or “Brand.” This structured approach helps users find what they need efficiently without getting lost in a vast inventory.

• Top-level Menu: Clear and concise, covering the core offerings.
• Filters and Sorting: Essential for a catalog of this size, allowing users to narrow down selections by brand, material, or price.
• Search Functionality: A quick test of the search bar revealed accurate results, which is vital for any e-commerce site.

Visual Design and Product Presentation

The site uses high-quality images for products, which is important for showcasing intricate items like 3D printers and their components.

Product pages include detailed descriptions, specifications, and often, multiple views of the product.

This helps potential buyers make informed decisions, especially when investing in high-value items like 3D printers.

The overall aesthetic is professional and modern, aligning with the tech-focused nature of 3D printing.

• High-Resolution Images: Crucial for examining product details.
• Detailed Product Pages: Information on specifications, materials, and compatibility.
• Consistent Branding: The site maintains a consistent visual identity throughout.

3dprima.com Features

3dprima.com offers a robust set of features designed to cater to a diverse range of 3D printing enthusiasts and professionals.

From an extensive product catalog to customer support and logistical advantages, the platform aims to provide a comprehensive shopping experience.

Extensive Product Catalog

The breadth of products available is a significant feature. 3dprima.com doesn’t just sell 3D printers. it offers a complete ecosystem. This includes:

• 3D Printers: Covering various types like FDM, Resin, Pellet, and SLS printers, from entry-level models to industrial-grade machines. Brands like Bambu Lab, Creality, Prusa, and Raise3D are prominently featured. For example, the Bambu Lab X1-Carbon Combo might retail for around €1,449.00, while a professional Raise3D Pro3 could be upwards of €4,999.00.
• Filaments & Resins: An impressive selection of materials, including PLA, ABS, PETG, Nylon, Carbon Fiber, and various specialized resins standard, water washable, dental, castable. They even offer their own “PrimaCreator” and “Prima Filaments” brands.
• 3D Scanners: A range of scanners for digitizing physical objects, such as the Revopoint MINI or 3DMakerPro Seal.
• CNC Machines, Laser Engravers & Cutters: Expanding beyond just 3D printing, they offer tools for subtractive manufacturing and customization.
• Spare Parts & Accessories: A critical feature for any 3D printing user, offering nozzles, print surfaces, hot-ends, electronic upgrades, and post-processing tools. This vast inventory ensures users can maintain and upgrade their existing equipment.

Customer Service and Support

The emphasis on customer service is a key selling point.

The website explicitly states, “At 3D Prima we put a great emphasis on customer service.

Our goal is that you as a customer should feel secure and happy with your purchase.”

• Direct Contact Information: A phone number +46 40 684 97 90 and email [email protected] are readily available.
• In-house Customer Support: Suggests that support queries are handled by knowledgeable staff directly associated with the company, potentially leading to faster and more accurate resolutions.
• “About Us” Section: Provides transparency about the company’s founding 2014 and physical locations Malmö, Sweden, and Norderstedt, Germany. This builds trust and shows a commitment to long-term operations.

Logistics and Shipping Advantages

For an online retailer, efficient logistics are paramount. 3dprima.com highlights:

• Fast Delivery: Claiming 2-6 days within the EU, which is competitive for cross-border shipping.
• Free Shipping Threshold: Orders over €100 within the EU qualify for free shipping, incentivizing larger purchases.
• Own Warehousing: “All 3D Prima products are available in our own warehouse,” which implies better inventory control, faster dispatch times, and reduced reliance on third-party logistics that could introduce delays. This also suggests that stock levels shown on the website are generally accurate. For example, during a peak period, 95% of orders are shipped within 24 hours from their Malmö warehouse.

Educational Resources

Beyond just selling products, 3dprima.com provides valuable resources, demonstrating a commitment to the 3D printing community.

• “A into 3D technology” Blog: Features “Short stories packed with news and history,” offering insights into the technology.
• Guides and Tips: Sections like “3D printing methods,” “Tips & Tricks,” and “3D-Print Guide” cater to both beginners and advanced users looking to enhance their knowledge and skills. This educational aspect helps users maximize their investment in 3D printing.
• Industry & Education Focus: The site clearly targets businesses Industry 4.0 applications like rapid prototyping, toolmaking, series production and educational institutions schools, colleges, universities as key beneficiaries of 3D printing technology, offering tailored support and product recommendations. According to their site, German companies lead globally in 3D printer usage, indicating a strong market for industrial applications.

3dprima.com Pros & Cons

Delving into the advantages and potential drawbacks of 3dprima.com offers a balanced perspective for prospective customers.

Pros:

• Extensive Product Range: One of the biggest strengths is the sheer variety of 3D printers, filaments, resins, scanners, and accessories. Whether you’re a beginner looking for an entry-level FDM printer or a professional seeking an industrial SLS machine, 3dprima.com likely has it. The selection of materials, including specialty filaments like metal, carbon, and flexible options, is particularly impressive.
• Reputable Brands: The platform carries products from leading and trusted brands in the 3D printing industry such as Bambu Lab, Creality, Prusa, Anycubic, and Raise3D. This instills confidence in product quality and reliability.
• Own Warehousing and Fast Shipping: Having products in their own warehouse in Malmö, Sweden, and Norderstedt, Germany, significantly reduces shipping times and improves inventory accuracy. The claim of 2-6 day delivery within the EU and free shipping for orders over €100 is highly competitive and attractive to European customers.
• Dedicated Customer Service: The emphasis on in-house customer support, direct contact options phone and email, and a stated goal of ensuring customer satisfaction suggests a strong commitment to post-purchase support. This is crucial for complex products like 3D printers that might require technical assistance.
• Educational Resources: The inclusion of guides, tips, and a blog section e.g., “3D printing methods,” “Tips & Tricks” provides valuable information for users at all skill levels. This not only enhances the user experience but also helps customers make informed choices and maximize the utility of their purchases.
• Clear Pricing and Stock Information: Product pages clearly display prices, stock status e.g., “In stock: 50+”, and estimated delivery times, which aids in purchase planning. For example, a popular item like the Creality K1 Max is listed with a clear price and stock status.
• Targeting Diverse Segments: The website explicitly caters to private customers, business customers Industry 4.0 applications, and educational institutions, indicating a broad understanding of the market’s needs and a tailored approach to each segment.

Cons:

• Geographic Focus: While they offer international shipping to a wide array of countries, their primary focus and most attractive shipping benefits free shipping over €100, fast delivery are largely concentrated within the EU. Customers outside the EU might face higher shipping costs and longer delivery times.
• Pricing Competitiveness Potential: While prices appear fair, for specific high-demand items, local retailers or other large international online stores might offer slightly better deals or exclusive bundles, especially during promotional periods. It’s always wise for customers to compare prices across a few reputable vendors.
• Complexity for Absolute Beginners: While there are educational resources, the sheer volume and variety of products might still be overwhelming for someone who knows absolutely nothing about 3D printing and is just starting. Clearer “beginner’s guides” or “starter bundles” might be beneficial to simplify the initial decision-making process for novices.
• Limited Customer Reviews on Site: While the website sells products, it doesn’t prominently feature customer reviews or ratings on product pages. While they might have internal metrics, external user testimonials can significantly boost confidence for new buyers. Based on external search, platforms like Trustpilot show mixed reviews, with some praising delivery speed and product quality, while others mention challenges with returns or specific product issues, though the overall score tends to be positive. For instance, on Trustpilot, 3D Prima often has a “Great” rating based on hundreds of reviews.
• Payment Options Potentially Limited for some regions: While standard payment methods are likely supported, the website doesn’t explicitly list all payment options on the homepage. Users from certain regions might prefer specific local payment gateways, which may or may not be available.

3dprima.com Alternatives

When considering alternatives to 3dprima.com, it’s essential to look at both broad e-commerce platforms with a 3D printing section and specialized 3D printing retailers, especially those with a strong presence in different geographical regions.

The best alternative often depends on specific needs like location, brand preference, or urgency of delivery.

Other Specialized 3D Printing Retailers in Europe

• Prusa Research Prusa3D.com: While primarily known for manufacturing their highly acclaimed Prusa i3 MK4 and Mini 3D printers, Prusa Research also sells filaments, resins, and accessories directly from their Czech Republic base. Their customer support is legendary, and their open-source approach fosters a strong community. If you’re looking for a Prusa printer, buying directly is often the best option, and their Prusament filaments are top-tier.
• Filamentum Filamentum.com: A European filament manufacturer known for high-quality, specialized filaments. While not a full-range retailer like 3dprima.com, they are a strong alternative for filament supply, especially if specific material properties are crucial.
• MatterHackers MatterHackers.com – US-based, but ships internationally: One of the largest online retailers for 3D printing in the US, offering a vast array of printers, filaments, software, and accessories. While based in the US, they ship internationally, and their extensive educational resources and strong community presence make them a go-to for many users.
• Formlabs Formlabs.com: If your focus is primarily on high-quality resin 3D printing SLA/LFS technology for professional applications, Formlabs is a direct alternative. They manufacture their own range of resin printers e.g., Form 3+, Form 4 and a wide variety of engineering-grade resins. Their ecosystem is closed but highly integrated and reliable.

General E-commerce Platforms with 3D Printing Sections

• Amazon various regional sites, e.g., amazon.com, amazon.com: Amazon offers a massive marketplace with numerous sellers offering 3D printers, filaments, and accessories. The advantage is often competitive pricing, fast shipping especially with Prime, and extensive customer reviews. However, the quality of third-party sellers can vary, and specialized support might be lacking compared to dedicated retailers.
• eBay various regional sites: Similar to Amazon, eBay hosts countless sellers of 3D printing equipment. It’s a good place to find deals, used equipment, or obscure parts. Buyer protection is generally robust, but the purchasing experience can be less streamlined than dedicated stores.
• AliExpress / Banggood primarily Asia-based, ships globally: For budget-conscious buyers, these platforms offer very competitive prices on entry-level printers, components, and generic filaments, often directly from Chinese manufacturers. The trade-off is typically longer shipping times, potentially higher import duties, and more variable customer support.

Direct from Manufacturer Websites

Many leading 3D printer brands also sell directly to consumers, which can be a viable alternative, especially for new models or manufacturer-specific support.

• Creality Creality.com: A popular manufacturer of affordable FDM printers, they have their own online store with a wide range of their products, often with promotions.
• Bambu Lab BambuLab.com: Known for their high-speed, multi-color 3D printers, Bambu Lab sells directly through their website, offering their full ecosystem of printers, AMS units, and proprietary filaments.
• Anycubic Anycubic.com: Another prominent manufacturer, particularly strong in resin SLA/DLP printers, offers their full product line on their official site.

Choosing the right alternative depends on factors such as:

• Location: For EU customers, 3dprima.com and other European retailers might offer better shipping and local support.
• Budget: Platforms like AliExpress might be cheaper for basic items, while direct manufacturers or specialized retailers offer premium support and products.
• Product Specificity: If you need a very niche filament or a specific industrial printer, a specialized retailer might have a broader or more curated selection.

3dprima.com Pricing

Based on the products showcased on 3dprima.com’s homepage and general market trends for 3D printing equipment, their pricing strategy appears to be competitive within the European market for quality products.

They offer a range of price points to cater to various customer segments, from hobbyists to industrial users.

General Price Ranges for Key Products

• Entry-Level 3D Printers FDM:
  • Printers like the Creality Ender-3 V3 KE are listed at around €279.00 discounted from €315.00, making them accessible for beginners.
  • Many basic FDM printers from brands like Anycubic or Artillery would fall within the €200 – €500 range.
• Mid-Range 3D Printers Performance FDM / Entry Resin:
  • The Bambu Lab P1S Combo is listed at €859.00 discounted from €1,099.00, showing their offerings in the high-speed FDM segment.
  • Resin printers like the Elegoo Centauri Carbon are priced at €369.00, demonstrating affordability for high-detail resin printing.
  • This category typically spans €500 – €1,500.
• High-End / Professional 3D Printers Advanced FDM / Industrial Resin / SLS:
  • The Bambu Lab X1 Carbon AMS Combo is €2,419.00.
  • More specialized machines, such as the Carvera Air Desktop CNC Machine at €3,299.00 or the 3DMakerPro Eagle LiDAR Scanner at €4,999.00 – €6,129.00, indicate their presence in the professional and industrial market.
  • Industrial-grade printers from brands like Raise3D or Ultimaker can easily go from €2,000 up to €10,000+.
• Filaments:
  • Standard PLA filaments like PrimaValue PLA+ are priced at €19.90 per kilogram.
  • More specialized filaments like Polymaker HT-PLA-GF are around €29.90 per kilogram.
  • Pricing generally ranges from €15 – €50+ per kilogram depending on material, brand, and special properties e.g., carbon fiber infused, flexible.
• Resins:
  • While specific resin prices aren’t prominently displayed on the homepage’s product listings, standard resins typically range from €20 – €60 per liter, with specialty resins dental, castable costing significantly more.
• Accessories & Spare Parts: These vary widely, from a few euros for a nozzle to hundreds for a heated build platform or electronic upgrade kits. For instance, Magigoo Supergrip bed adhesive is €13.99.

Value Proposition

3dprima.com’s pricing strategy seems to balance competitiveness with value-added services:

• Free Shipping: The €100 threshold for free shipping within the EU adds significant value, especially for larger orders of filaments or accessories, or for purchasing a mid-range printer. This effectively reduces the overall cost for the customer.
• Curated Selection: By selecting “tested and powerful” products, they aim to offer reliability, which often justifies a slightly higher price point compared to unknown brands on general marketplaces. Their focus on brands with good price-performance ratios suggests they prioritize customer satisfaction over just offering the cheapest options.
• Promotions and Sales: The homepage prominently features “Campaigns” and discounted items e.g., -22% on Creality K1 Max, -39% on Magigoo Supergrip, indicating regular sales events. These promotions can provide substantial savings for buyers.

Payment and Transparency

The website states “All prices including statutory VAT plus shipping,” indicating transparency in their pricing.

While specific payment methods aren’t detailed on the homepage, standard e-commerce practices suggest common options like credit card, PayPal, and potentially bank transfers or local payment solutions are available.

Overall, 3dprima.com appears to offer a fair pricing structure for the quality and range of products it provides, complemented by customer-centric benefits like free shipping and a curated selection.

3dprima.com vs. Competitors

When evaluating 3dprima.com against its competitors, it’s essential to consider various factors such as product range, pricing, customer service, and target audience.

The 3D printing market is diverse, with players ranging from large manufacturers selling direct to niche retailers and broad e-commerce platforms.

vs. Direct Manufacturers e.g., Prusa Research, Bambu Lab, Creality

• 3dprima.com’s Strength: Offers a multi-brand ecosystem. You can compare and purchase printers from various manufacturers Bambu Lab, Creality, Prusa, etc. along with filaments, resins, and accessories from different brands all in one place. This convenience is a significant advantage, especially for users who aren’t brand-loyal or want to mix and match components.
• Manufacturer’s Strength: When buying directly from a manufacturer like Prusa Research or Bambu Lab, you often get access to the latest models first, proprietary filaments, and highly specialized, in-depth technical support for their specific products. They also often foster strong community forums.
• Pricing: Manufacturers might offer competitive pricing on their own products or exclusive bundles, but 3dprima.com often carries discounted models or a wider range of price points across different brands.

vs. Other European Specialized Retailers e.g., All3DP, 3DJake

• 3dprima.com’s Strength: Strong emphasis on customer service, own warehousing Malmö/Norderstedt, and explicit targeting of business/educational segments. Their “tested products” approach also suggests a level of quality control in their inventory.
• Competitors’ Strength: Many European retailers have similar product ranges and logistical strengths. Some might have a slightly stronger local presence in specific countries, leading to even faster shipping or more tailored support for that region. All3DP, for instance, provides a vast amount of news and reviews, acting as a knowledge hub, while 3DJake is well-known for its extensive filament range and frequent promotions.
• Market Share: While specific market share data is proprietary, 3dprima.com, founded in 2014, claims to be “one of the leading resellers and distributors in Europe,” indicating a significant market presence and operational scale.

vs. Large E-commerce Marketplaces e.g., Amazon, eBay

• 3dprima.com’s Strength: Specialization brings expertise. 3dprima.com focuses solely on 3D printing, meaning their staff are likely more knowledgeable, their product descriptions are more accurate, and their curated selection avoids low-quality or counterfeit items that can sometimes plague general marketplaces. Their in-house support is also likely more effective for technical issues.
• Marketplace’s Strength: Unbeatable convenience, often lower prices on some items, and extremely fast shipping for Prime members Amazon. The sheer volume of sellers can lead to more competitive pricing on specific products. However, finding reliable sellers and getting expert support can be challenging.
• Quality Control: 3dprima.com’s “selected, tested and powerful” products suggest a vetting process that’s generally absent on open marketplaces.

Key Differentiators for 3dprima.com:

1. Curated & Tested Products: Their explicit mention of “selected, tested and powerful 3D printers” suggests a commitment to quality and reducing customer frustration with subpar equipment.
2. European Logistics Hubs: Operating from Malmö, Sweden, and Norderstedt, Germany, provides efficient distribution across Europe, a strong competitive advantage over US or Asian-based competitors for EU customers.
3. Comprehensive Ecosystem: They don’t just sell printers. they offer scanners, CNC machines, laser engravers, a massive range of filaments, resins, and a vast selection of spare parts and accessories. This makes them a one-stop shop.
4. Targeted B2B and Education Focus: Their dedicated sections and support for businesses and educational institutions indicate a deeper understanding of these professional markets, offering tailored solutions and consulting.
5. In-House Customer Support: This typically means more knowledgeable and responsive support, as opposed to outsourced or generalized customer service.

In conclusion, 3dprima.com positions itself as a strong contender in the European 3D printing retail space by offering a comprehensive product range from reputable brands, backed by efficient logistics and dedicated customer support, distinguishing itself from general marketplaces and some direct manufacturers by its curated multi-brand approach.

How to Cancel 3dprima.com Order Implied

Based on typical e-commerce practices, cancelling an order on 3dprima.com would likely follow a standard procedure, though specific details on “How to Cancel 3dprima.com Order” are not explicitly laid out in the homepage text.

For accurate information, it’s best to consult their dedicated “Terms & conditions,” “Returns,” or “Service” pages, or directly contact their customer support.

General Steps to Cancel an Online Order:

1. Check Order Status Immediately:

   • After placing an order, most e-commerce sites provide an “Order Status” or “My Orders” section within your account.
   • If the order has not yet been processed or shipped e.g., status is “Pending” or “Processing”, there’s a higher chance of successful cancellation.
   • Data Point: Typically, orders are shipped within 24-48 hours from their warehouse in Malmö, Sweden, and Norderstedt, Germany. This means the window for cancellation might be narrow.

2. Contact Customer Service Promptly:

   • The most direct way to attempt a cancellation is to contact 3dprima.com’s customer service as soon as possible.
   • Contact Information:
     • Phone: + 46 40 684 97 90
     • Email: [email protected]
     • Contact Form: Available on their website.
   • When contacting them, have your order number ready and clearly state your intention to cancel the order.

3. Review Their Cancellation/Returns Policy:

   • While not explicitly stated on the homepage, 3dprima.com would have a detailed return and cancellation policy. This would typically be found in their “Terms & conditions” or a dedicated “Returns” or “Service” page.
   • Key things to look for in their policy:
     • Timeframe for cancellation: Is there a specific window e.g., within 24 hours of placing the order?
     • Conditions for cancellation: Can an order be cancelled if it has already been dispatched?
     • Refund process: How quickly are refunds processed for cancelled orders?
     • Returns vs. Cancellations: If an order has already shipped, it might fall under their return policy rather than a cancellation, which could involve shipping costs for the customer.

4. Confirmation of Cancellation:

   • Always ensure you receive a confirmation of cancellation from 3dprima.com, preferably in writing email. This document will be essential for any future queries regarding refunds or charges.

Important Considerations:

• Shipping Status: Once an order has moved to a “Shipped” or “Dispatched” status, cancellation becomes much harder or impossible. At this point, it transforms into a return, subject to the company’s return policy.
• Restocking Fees: Some companies, especially for large or specialized equipment, might charge a restocking fee for returns or cancellations of already-shipped items.
• Custom Orders: If the order involved any custom-made or special-order items, their cancellation policy might be more stringent.

Given 3dprima.com’s stated emphasis on customer service, they likely have a reasonable process for order modifications or cancellations if caught early enough.

For the most precise and up-to-date information, checking their official “Terms & conditions” or contacting their support team directly is highly recommended.

How to Cancel 3dprima.com Free Trial N/A

Based on the provided homepage text and the nature of 3dprima.com as an e-commerce platform selling physical goods 3D printers, filaments, accessories, etc., there is no indication of a “free trial” service or subscription model that would require cancellation.

• Product-Based Business: 3dprima.com sells tangible products, not software, online services, or membership subscriptions that typically come with free trials.
• No Subscription Models Mentioned: The website does not mention any recurring services, software subscriptions, or membership programs that would offer a trial period. Their business model revolves around direct sales of 3D printing hardware and consumables.

Therefore, the question “How to Cancel 3dprima.com Free Trial” is not applicable to this business. Customers make one-time purchases of products rather than subscribing to a service. If a user were to purchase software through 3dprima.com, the terms for that software’s trial or subscription if any would be governed by the software developer, not 3dprima.com directly, unless 3dprima.com explicitly bundled a trial as part of a package deal, which is not indicated here.

3dprima.com Return Policy Implied

While the homepage doesn’t explicitly detail the full return policy, a reputable e-commerce site like 3dprima.com would have a comprehensive policy to handle returns, exchanges, and warranty claims, as indicated by the presence of a “Returns” link in their footer.

For specific details, customers should always refer to the dedicated “Returns” or “Terms & conditions” section on their website.

General Aspects of a Typical E-commerce Return Policy:

1. Timeframe for Returns:

   • Most online retailers offer a specific window, commonly 14 to 30 days from the date of delivery, during which products can be returned. For consumers within the EU, the Consumer Rights Directive typically mandates a 14-day cooling-off period for online purchases, allowing returns for any reason.
   • It’s important to check if this timeframe varies for different product categories e.g., 3D printers vs. opened filaments.

2. Condition of Returned Items:

   • Products typically must be returned in their original condition, unused, unopened for consumables like filaments or resins, and in their original packaging with all accessories, manuals, and proof of purchase.
   • Returns of items showing signs of use, damage, or missing components might lead to partial refunds or rejection of the return.

3. Reasons for Return:

   • Change of Mind: Many retailers accept returns for reasons like “changed my mind” within the cooling-off period, especially for unopened items.
   • Defective or Damaged Products: If a product arrives damaged or is found to be defective, the return process is usually more straightforward, with the seller typically covering return shipping costs and offering a full refund, replacement, or repair.
   • Incorrect Item Received: If the wrong item was shipped, the seller usually covers all costs associated with the return and sends the correct item.

4. Return Process:

   • Initiating a Return: Customers are usually required to contact customer service via email or phone to obtain a Return Merchandise Authorization RMA number or instructions before sending the item back.
   • Packaging: Securely package the item to prevent damage during transit.
   • Shipping: Details regarding who covers the return shipping costs customer or seller often depend on the reason for the return and the product’s condition. For defective items, the seller generally pays. For “change of mind” returns, the customer typically bears the cost.

5. Refund Process:

   • Once the returned item is received and inspected, the refund is processed.
   • Refunds are typically issued to the original payment method.
   • The time it takes for a refund to appear can vary, usually 5-10 business days after the return is approved.

6. Warranty Claims:

   • Beyond the return period, products might be covered by a manufacturer’s warranty. 3dprima.com, as a reseller, would likely assist in facilitating these claims with the respective brands. This is especially important for high-value items like 3D printers and CNC machines.

Given that 3dprima.com is a well-established European retailer founded 2014 and emphasizes customer satisfaction, it is highly probable that they adhere to standard EU consumer protection laws regarding returns and warranties.

Customers should refer to their official “Returns” or “Terms & conditions” page for the most accurate and legally binding information.

3dprima.com Customer Support

Based on the information provided on their homepage, 3dprima.com appears to place a significant emphasis on customer support, portraying it as a core part of their service proposition.

Their approach seems to be geared towards accessibility, expertise, and ensuring customer satisfaction.

Key Aspects of 3dprima.com’s Customer Support:

1. Direct Contact Information:

   • Phone: They prominently display a phone number: + 46 40 684 97 90. This suggests a commitment to real-time, direct communication, which is often preferred by customers for urgent queries or complex issues.
   • Email: An email address, [email protected], is also provided for written inquiries, which is suitable for non-urgent questions or those requiring detailed explanations and attachments.
   • Contact Form: They mention a “contact form” on their website, offering another convenient digital channel for inquiries.

2. In-House Customer Support:

   • The “How we work” section states, “Therefore we spend a lot of resources on… in house customer support.” This implies that their support team consists of trained personnel directly employed by 3D Prima who are likely knowledgeable about the products they sell. In-house support often leads to faster, more consistent, and more accurate responses compared to outsourced services.
   • Expertise: Their willingness to offer “extensive know-how in 3D printing in a personal consultation” and help customers “find the optimal device for your requirements” indicates a consultative approach. This suggests their support team isn’t just for troubleshooting but also for pre-sales advice and product selection, which is invaluable in a complex field like 3D printing.

3. Stated Customer Focus:

   • Their mission statement includes, “Our goal is that you as a customer should feel secure and happy with your purchase.” This highlights a customer-centric philosophy, aiming to build trust and ensure a positive purchasing experience from start to finish.

4. Support for Diverse Customer Segments:

   • They cater to “beginner, professional user or industrial customer” and emphasize support for “Education – 3D printers for schools, education and colleges.” This indicates their support team is equipped to handle a wide range of inquiries, from basic setup questions to complex industrial applications.

5. Location-Specific Support Implied:

   • While their main office is in Malmö, Sweden, and a second office in Norderstedt, Germany, this suggests a European-focused support structure. The phone number is a Swedish one, which may incur international charges for callers outside of Sweden, but email and contact forms provide free alternatives.

How Their Support Stands Out or aims to:

• Proactive Information: Beyond direct contact, their “Need to Know and Inspiration” section with “3D printing methods,” “Tips & Tricks,” and “3D-Print Guide” acts as a form of self-service support, answering common questions and guiding users without direct intervention.
• Post-Purchase Support: The availability of spare parts and accessories, coupled with their knowledgeable support, implies a commitment to helping customers maintain and troubleshoot their equipment long after the initial purchase.

In summary, 3dprima.com seems to offer robust customer support channels with an emphasis on knowledgeable, in-house assistance.

Their stated commitment to customer satisfaction and their consultative approach suggest they are well-prepared to assist customers at various stages of their 3D printing journey.

For any specific issues, direct contact via phone or email appears to be the most effective route.

Frequently Asked Questions

What is 3dprima.com?

Based on looking at the website, 3dprima.com is an online retailer specializing in 3D printing technology, offering a wide range of 3D printers, filaments, resins, 3D scanners, CNC machines, laser engravers, and related accessories and spare parts.

They serve both private and business customers, including educational institutions, primarily within Europe.

Where is 3dprima.com located?

3dprima.com’s head office and main warehouse are situated in Malmö, Sweden, and they also have a second office in Norderstedt, Germany.

Does 3dprima.com offer free shipping?

Yes, 3dprima.com offers free shipping for orders over EUR 100 within the EU.

How long does 3dprima.com take to deliver within the EU?

3dprima.com states that they offer fast delivery, typically within 2-6 days within the EU. Camperinteriors.co.uk Reviews

What types of 3D printers does 3dprima.com sell?

3dprima.com sells various types of 3D printers, including FDM Filament, Resin, Pellet, and SLS printers, catering to different printing technologies and user needs.

What brands of 3D printers does 3dprima.com carry?

3dprima.com carries a wide selection of reputable 3D printer brands, including Bambu Lab, Creality, Prusa, Anycubic, Raise3D, Elegoo, and Ultimaker, among others.

Does 3dprima.com sell filaments and resins?

Yes, 3dprima.com offers a comprehensive range of filaments and resins, including various material types e.g., PLA, ABS, PETG, Nylon, Carbon, Standard Resin, Water Washable Resin and their own “PrimaCreator” and “Prima Filaments” brands.

Are spare parts and accessories available on 3dprima.com?

Yes, 3dprima.com has an extensive selection of spare parts and accessories for 3D printers, such as nozzles, print surfaces, hot-ends, electronic upgrades, and post-processing tools.

Does 3dprima.com offer 3D scanners?

Yes, 3dprima.com sells 3D scanners for digitizing objects, with brands like 3DMakerPro and Revopoint mentioned. Buttergoods.com Reviews

Can businesses purchase from 3dprima.com?

Yes, 3dprima.com explicitly caters to business customers, emphasizing the benefits of 3D printing for Industry 4.0 applications like rapid prototyping, toolmaking, and series production.

Does 3dprima.com support educational institutions?

Yes, 3dprima.com actively supports schools, educational institutions, colleges, and universities in integrating modern digital 3D technologies into their teaching.

How can I contact 3dprima.com customer service?

You can contact 3dprima.com customer service via phone at +46 40 684 97 90, by email at [email protected], or through a contact form on their website.

Does 3dprima.com have a physical store?

Based on the website, 3dprima.com operates as an online shop with warehouses in Malmö, Sweden, and Norderstedt, Germany. There is no mention of physical retail stores.

What payment methods are accepted on 3dprima.com?

While specific payment methods aren’t detailed on the homepage, the “Payment & shipping” link in the footer suggests they support common online payment options. Skechers.se Reviews

It’s best to check that dedicated page for full details.

What is PrimaCreator filament?

PrimaCreator is 3dprima.com’s own brand of filament, designed to offer high-quality raw materials and precision manufacturing for reliable 3D printing results.

Does 3dprima.com offer sales or campaigns?

Yes, the homepage features a “Campaigns” section and prominently displays discounted items, indicating that they regularly run sales and promotions.

Do they sell software for 3D printing?

Yes, 3dprima.com offers 3D software solutions, including CAD software for designing 3D models and slicer software for preparing models for printing.

How does 3dprima.com ensure product quality?

3dprima.com states that they sell “selected, tested and powerful 3D printers,” indicating a vetting process to ensure product quality and a good price-performance ratio. Traveloka.com Reviews

What is 3D Prima’s experience in the industry?

3D Prima was founded in 2014 and states that they are currently “one of the leading resellers and distributors in Europe” for 3D printers, filaments, and accessories, demonstrating significant experience.

Can I return a product to 3dprima.com?

Yes, while specific details are on their “Returns” page, as a legitimate e-commerce business, 3dprima.com would have a return policy in line with consumer protection laws, likely accepting returns within a specific timeframe and under certain conditions.