Cuscojourneys.com Reviews

Based on looking at the website, Cuscojourneys.com appears to be a highly reputable and well-established tour operator specializing in treks and escorted tours within the Peruvian Andes, particularly focused on the iconic Machu Picchu and surrounding historical and natural sites.

The site prominently features glowing reviews from TripAdvisor, boasting multiple “Certificate of Excellence” awards from 2017 through 2024, which is a strong indicator of consistent customer satisfaction and quality service.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Unpacking Cuscojourneys.com: A Deep Dive into Their Offerings

Cuscojourneys.com presents itself as a premier provider of luxury treks and tailored adventures in the Peruvian Andes.

Their long-standing presence, coupled with a robust collection of positive client testimonials and industry accolades, points to a business that not only understands the intricacies of adventure travel in this region but also prioritizes client experience.

They emphasize private, custom-designed tours, state-of-the-art equipment, and exceptional service, positioning themselves at the higher end of the market.

The Ethos of Luxury Adventure

Cuscojourneys.com distinctly carves out a niche in the luxury adventure travel segment. This isn’t your typical budget backpacking trip.

It’s about curated experiences designed to offer comfort and exclusivity amidst challenging terrains. Gtadiamondtools.com Reviews

• Customization and Exclusivity: The website highlights that many of their tours are “privately run and usually custom-designed.” This flexibility allows travelers to tailor their itineraries, group sizes, and even the pace of their journey, appealing to those who prefer a more personalized and intimate travel experience rather than being part of a large, impersonal group.
• Premium Amenities: Unlike standard trekking operators, Cusco Journeys boasts “state-of-the-art camping equipment, highly experienced massage therapists, hot showers, outstanding gourmet menus,” and “a number of other much appreciated details.” These inclusions significantly elevate the trekking experience, making physically demanding journeys more comfortable and enjoyable.
• Thorough Planning and Expertise: The company emphasizes their meticulous planning, stating they “researched the way adventure luxury services were being operated and implemented in other places in the world.” Their “invaluable vision, travel experience and expertise of our directors” underpins their commitment to quality and continuous improvement since their first pilot trek in 2011. This focus on detailed preparation minimizes unforeseen issues, ensuring a smoother journey for clients.

A Portfolio of Peruvian Wonders

The range of tours and treks offered by Cuscojourneys.com covers the most sought-after destinations in Peru, extending beyond just Machu Picchu.

Their diverse offerings cater to different fitness levels, interests, and timeframes.

• Iconic Treks to Machu Picchu:
  • Inca Trail: As the “Classic Inca Trail,” bookings for 2025 are already open, with 2024 dates selling out quickly. This highlights the popularity and demand for this legendary trek. Options range from 1-day to 5-day private and group services.
  • Salkantay Trek: Described as “the most popular of the alternative treks to Machu Picchu,” available as a 5-day/4-night option. Reviews praise its beauty and the knowledgeable guides.
  • Ancascocha Trek: A “remarkable alternative to the traditional Inca Trail Trek,” offered as a 5-day/4-night journey.
  • Lares Trek: A shorter 3-day/2-night option, noted for “Off the beaten track, stunning mountains scenery, High Mountain passes, quieter trails, local…”
  • Choquequirao Trek: Presented as an “excellent alternative to Machu Picchu,” a 4-day/3-night trek.
• Beyond Machu Picchu Exploration:
  • Cusco Tours: Essential tours ranging from 3 to 5 days, covering “the most important Inca sites around” Cusco, including the Sacred Valley.
  • Manu National Park: Amazon Rainforest vacations, highlighted as a “perfect way for the whole family to enjoy a memorable experience at highly affordable rates,” typically a 4-day/3-night option.
  • Rainbow Mountain: Full-day treks to both Rainbow Mountain Peru and Rainbow Mountain Palcoyo.
  • Vilcabamba Trek: A 5-day/4-night “off the beaten track adventure” to “the real lost city of the Incas.”
  • Other Destinations: The site also lists packages for Arequipa & Colca Canyon, Nazca Lines and Ballestas Islands, Puno & Lake Titicaca, and Trujillo and Chiclayo, showcasing a broader national reach.

Testament to Excellence: Client Reviews and Awards

One of the most compelling aspects of Cuscojourneys.com is the wealth of positive customer feedback and the significant number of TripAdvisor awards, which collectively paint a picture of a highly reliable and client-focused operation.

• TripAdvisor Certificates of Excellence: The company proudly displays “WINNERS OF TRIPADVISOR CERTIFICATE OF EXCELLENCE 2017, 2018, 2019, 2020, 2022, 2023 and 2024.” This consistent recognition across multiple years is a powerful testament to their sustained quality and customer satisfaction. It’s a strong indicator that their services are not just good, but consistently excellent in the eyes of their customers, year after year.
• Real Client Testimonials: The homepage features numerous in-depth reviews from actual travelers. For example:
  • Priscilla L June 12, 2024: Praises a “private tour” for flexibility, guide Raul’s knowledge, chef Avelino’s “most delicious food,” and the “superhumans” porters. Highlights the company as “local company owned by locals.”
  • Laura Griffith November 11, 2023: Describes an “amazing once-in-a-lifetime trip” on the Salkantay Trek, emphasizing how “everything ran smoothly and was so much fun.” She highlights Miguel the owner for excellent organization and communication, making her feel “very safe” as a solo female traveler.
  • Jason Bennett December 31, 2022: Commends the “fantastic” experience, feeling “very safe,” and Miguel’s “extremely helpful/communicative” support. He particularly praises guide Héctor Carrillo for his knowledge and ability to balance information with exploration.
  • Jay M October 23, 2022: Appreciated Miguel’s responsiveness and customized trip for a 2-day Salkantay Trek. He praises guide Marco for being “fantastic” and “very knowledgeable regarding the Inca legacy,” and the “really good” food.
• Consistency in Praises: Recurring themes in the reviews include:
  • Exceptional Guides: Guides like Raul, Deyvis, Marco, and Héctor are consistently lauded for their knowledge, personality, flexibility, and excellent English.
  • Outstanding Food: Chefs like Avelino and Edgar are frequently mentioned for preparing delicious and gourmet meals, even in remote conditions.
  • Superb Logistics and Communication: Miguel, the owner, is repeatedly recognized for his responsiveness, clear communication, and seamless organization of all travel components.
  • Safety and Comfort: Travelers consistently report feeling safe and appreciate the efforts made to ensure comfort, even on challenging treks.
  • Small Groups/Private Tours: Many reviewers highlight the benefit of small groups or private tours, allowing for a more intimate and personalized experience.

Transparency and Trustworthiness

The website structure and content contribute to a strong sense of transparency and trustworthiness, which is crucial for international travel bookings. Rebit.co.nz Reviews

• Clear Contact Information: Multiple phone numbers Peruvian and USA Rep and an email address are prominently displayed, making it easy for potential clients to get in touch.
• Detailed Itineraries: Each tour description provides a brief overview and a “View & Register” button, implying detailed itineraries are available upon inquiry or registration.
• Payment Options: The site mentions “Payment Options,” indicating a structured and professional approach to transactions. However, it’s vital to ensure any payment methods chosen do not involve riba interest or other non-permissible financial practices. Clients should always verify payment details and ensure they align with ethical financial guidelines.
• “About Us” Section: The presence of sections like “Why Cusco Journeys & Adventure,” “A Personal note from the Founder,” and “Meet the Team” helps build trust by offering insights into the company’s values, leadership, and staff.
• Google Rating: A reported Google rating score of “4.8 of 5, based on 12 reviews” further corroborates their positive reputation, although the number of reviews is smaller compared to TripAdvisor.

Strategic Booking and Planning Tips

For those considering a trip with Cuscojourneys.com, certain strategic considerations can enhance the experience, particularly regarding booking and financial management.

• Early Booking for Popular Treks: The specific mention that “In 2024, tickets for the popular dates from March through September sold out within minutes” for the Classic Inca Trail underscores the critical need to book well in advance, especially for high-demand experiences in peak season. Booking for 2025 is already open.
• Customization is Key: Leveraging the company’s willingness to “custom-design” tours can lead to a more fulfilling experience. Travelers should clearly communicate their preferences, fitness levels, and specific interests to ensure the itinerary perfectly matches their expectations.
• Financial Prudence: While convenience is a selling point, it’s crucial to approach financial transactions with awareness. If the website offers conventional credit card payments with interest, it’s advisable to opt for debit cards or direct bank transfers to avoid riba. Budgeting for the trip and saving up to pay upfront is an excellent alternative to credit-based financing. Avoid any offers that seem too good to be true or involve unconventional financial products.
• Packing Smart: Reviews, like Laura Griffith’s, highlight the need for “sleeping bag or any extra type of warmth” for certain accommodations. This emphasizes the importance of thorough pre-trip research on packing lists provided by the company or through independent sources.
• Engaging with Guides: The reviews consistently praise the guides’ knowledge and humor. Actively engaging with guides, asking questions, and being open to their insights can significantly enrich the cultural and historical understanding of the sites visited.

Frequently Asked Questions

Is Cuscojourneys.com a legitimate tour operator?

Yes, based on the website’s content, the company appears to be a legitimate and well-established tour operator.

They prominently display multiple TripAdvisor “Certificate of Excellence” awards 2017-2024, feature numerous detailed client testimonials, and provide clear contact information.

What kind of tours does Cuscojourneys.com offer?

Cuscojourneys.com primarily offers treks and escorted tours in the Peruvian Andes, with a strong focus on Machu Picchu.

Their offerings include the Classic Inca Trail, Salkantay Trek, Ancascocha Trek, Lares Trek, and Choquequirao Trek. Feltwool.store Reviews

They also provide various Cusco city tours, Sacred Valley tours, trips to Rainbow Mountain, Manu National Park, and broader Peru packages covering destinations like Arequipa, Nazca, and Lake Titicaca.

Are the tours offered by Cuscojourneys.com private or group-based?

Cuscojourneys.com emphasizes offering “privately run and usually custom-designed” treks, suggesting a strong focus on private or small-group experiences.

They also list “Group Service” options for certain popular treks like the Inca Trail, indicating flexibility for different preferences.

What sets Cuscojourneys.com apart from other tour companies?

Cuscojourneys.com distinguishes itself through its focus on “luxury treks,” providing premium amenities such as state-of-the-art camping equipment, massage therapists, hot showers, and gourmet menus.

They also highlight their meticulous planning, expert directors, and a commitment to continuous service improvement. Beenverified.com Reviews

How do I book a tour with Cuscojourneys.com?

The website indicates “Bookings for the 2025 season are now OPEN!” for popular treks like the Inca Trail.

They have “View & Register” buttons next to their tour offers, suggesting an online registration process.

It’s recommended to contact them directly via email or phone for detailed booking instructions and availability.

Do I need to book my Inca Trail trek with Cuscojourneys.com far in advance?

Yes, for popular treks like the Classic Inca Trail, it is highly recommended to book far in advance.

The website explicitly states that “In 2024, tickets for the popular dates from March through September sold out within minutes,” advising clients to “Book now!” for the 2025 season. Mmowow.com Reviews

What level of fitness is required for Cuscojourneys.com treks?

While the website doesn’t explicitly state fitness levels for all treks, the nature of Andean trekking e.g., Salkantay, Inca Trail, Rainbow Mountain hikes implies a moderate to high level of physical fitness.

Some reviews mention challenging hikes, so prospective travelers should assess their physical condition and discuss it with the company.

Are the guides knowledgeable and experienced?

Yes, client testimonials frequently praise the guides for their extensive knowledge, experience, and positive personalities.

Guides like Raul, Deyvis, Marco, and Héctor are specifically mentioned for their historical, geographical, and cultural insights, as well as their excellent English.

Does Cuscojourneys.com provide equipment for treks?

The website mentions “state-of-the-art camping equipment” and also has an “Our Very Own Itineraries Cusco Journeys Equipment” section, suggesting they provide or offer high-quality gear as part of their luxury packages. Indus.travel Reviews

Specific inclusions should be confirmed when booking a tour.

Is the food provided on treks good?

Yes, reviews consistently highlight the quality of the food provided on treks.

Clients praise chefs like Avelino and Edgar for preparing “delicious food,” “gourmet menus,” and “divine homemade soups,” even in wilderness settings.

Is transportation included in Cuscojourneys.com tours?

Client testimonials mention drivers like Willian who safely and efficiently handle pick-ups and drop-offs.

The inclusion of train rides e.g., for Machu Picchu tours is also noted, indicating that transportation is generally included as part of their comprehensive tour packages. Provenexpert.com Reviews

What is the cancellation policy for Cuscojourneys.com tours?

The website does not explicitly detail its cancellation policy on the homepage.

Travelers should inquire about the specific terms and conditions regarding cancellations, refunds, and changes to bookings directly with Cuscojourneys.com before making a reservation.

Are there options for solo travelers with Cuscojourneys.com?

Yes, at least one testimonial Laura Griffith explicitly mentions traveling solo and feeling “very comfortable” and “very safe” with Cusco Journeys, indicating they are suitable for solo female travelers and others.

Does Cuscojourneys.com cater to dietary restrictions?

While not explicitly stated, the emphasis on “gourmet menus” and detailed planning suggests a professional approach.

It is advisable for travelers with dietary restrictions to communicate their needs well in advance to ensure appropriate arrangements can be made by the company’s chefs. Ozaironline.com.au Reviews

Are there any ethical considerations when booking with Cuscojourneys.com?

Cuscojourneys.com states they are a “local company owned by locals” and “always abiding by the laws and regulations of each area, which protect archaeological sites and natural parks and reserves.” This indicates a commitment to responsible tourism.

When making payments, ensure methods align with ethical financial practices, avoiding interest-based transactions.

Does Cuscojourneys.com offer tours beyond Machu Picchu?

Yes, in addition to various Machu Picchu treks and tours, Cuscojourneys.com offers tours to Manu National Park Amazon Rainforest, Rainbow Mountain, Vilcabamba, and multi-day packages exploring other regions of Peru like Arequipa, Nazca, and Lake Titicaca.

What is the best time of year to travel with Cuscojourneys.com?

The website notes that “tickets for the popular dates from March through September sold out within minutes” for the Inca Trail, suggesting this period is highly sought after due to favorable weather. Kora.co.nz Reviews

However, the best time can depend on the specific trek or tour and individual preferences regarding crowd levels and climate.

How responsive is Cuscojourneys.com to inquiries?

Client reviews consistently praise Miguel, the owner, for being “super responsive,” “readily available to answer questions,” “extremely helpful/communicative,” and “very reactive,” indicating excellent communication practices.

Does Cuscojourneys.com offer any special deals or discounts?

The website has an “Offers” section showcasing various tours.

It’s always a good idea to check this section or inquire directly with the company about any current promotions or discounts available for their tours.

How long has Cuscojourneys.com been operating?

The website mentions that their “first pilot trek” was in 2011, and they have been continually improving their services since then. Pharmacy.amazon.com Reviews

This indicates they have over a decade of experience in operating tours in the Peruvian Andes.