Orion-windows.co.uk Reviews

Based on checking the website, Orion-windows.co.uk appears to be a legitimate and well-established home improvement company operating in Yorkshire, UK.

They specialize in installing windows, doors, conservatories, orangeries, and home extensions.

The site highlights over 30 years of trading experience and more than 30,000 installations, emphasizing a focus on customer service, quality products, and transparency rather than high-pressure sales tactics.

This review will delve into various aspects of Orion Windows, examining their offerings, customer promises, and overall value proposition, helping you determine if they are the right choice for your home improvement needs.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Orion-windows.co.uk Review & First Look

Orion-windows.co.uk presents itself as a seasoned player in the home improvement sector, showcasing a strong legacy of over three decades in business since its establishment in York in 1989. The website immediately conveys a sense of reliability and extensive experience, proudly stating “Over 30 Years Trading and Over 30,000 Installations.” This prominent display of their operational history and volume of work serves as a significant initial indicator of their industry standing.

From a user’s first glance, the site is professionally designed, offering a clear and intuitive navigation experience, which is crucial for a service-oriented business.

Initial Impressions of Design and Usability

The website’s design leans towards a clean, modern aesthetic with clear imagery of their products.

It uses a straightforward layout, making it easy for visitors to find information about windows, doors, conservatories, and extensions.

Key navigation elements are logically placed, allowing for quick access to product ranges, case studies, and customer reviews. Worldpay.com Reviews

The color scheme is professional and inviting, contributing to a positive user experience.

There’s a notable emphasis on visual content, with galleries and case studies effectively showcasing their completed projects, which is vital for potential customers looking for inspiration and proof of work.

Overview of Services Offered

Orion Windows specializes in a comprehensive range of home improvement solutions. Their core offerings include:

• Windows: A variety of energy-efficient options, including UPVC, flush, and aluminium windows, designed for improved insulation, security, and aesthetics.
• Doors: A diverse selection, from secure front and back doors to bi-folding, patio, French, and stable doors, all prioritizing elegance and security.
• Conservatories & Orangeries: Custom-designed living spaces aimed at expanding usable home area and enhancing property value.
• Home Extensions: Bespoke design services for creating tailored extensions, providing alternatives to moving homes.
• Replacement Roofs: Although not explicitly detailed on the homepage, it’s mentioned under their services, indicating they also handle solid roof replacements for existing conservatories.

This broad spectrum of services suggests Orion Windows aims to be a one-stop shop for significant home upgrades, appealing to homeowners looking to enhance their property’s value, energy efficiency, and living space.

Orion-windows.co.uk Products and Offerings

Orion Windows clearly positions itself as a comprehensive provider of high-quality home improvement products, focusing on durability, energy efficiency, and aesthetic appeal. Xchangen.com Reviews

Their product portfolio is extensive, catering to various architectural styles and homeowner preferences, ensuring that there’s a solution for almost every need.

Comprehensive Range of Windows

Orion Windows offers a robust selection of window types, each designed to meet specific needs regarding insulation, security, and visual style.

The website highlights their commitment to energy efficiency, which is a major concern for homeowners in the 21st century.

• Extreme UPVC Windows: These are presented as their most energy-efficient and environmentally friendly option, boasting an A+ Plus rating. This indicates superior thermal performance, crucial for reducing heating costs and carbon footprint. UPVC is known for its durability and low maintenance, making it a popular choice.
• Envisage Flush Windows: For those seeking a contemporary look or something “different,” these windows offer a sleek, flush finish, mimicking traditional timber windows but with modern materials. They are described as “resilient and hard-wearing,” built for longevity.
• Eclipse Aluminium Windows: These windows are lauded for their slender profiles and ability to be molded into “sleekest of sightlines.” Aluminium is a strong, lightweight material that allows for larger glass areas and minimal frame visibility, ideal for modern architectural designs and maximizing natural light.

Each window type is showcased with the promise of “improved insulation, enhanced security and the most wonderful of finishing touches,” emphasizing their dual focus on practicality and aesthetics.

Secure and Stylish Doors

Security and elegance are the twin pillars of Orion’s door offerings. Norlys.dk Reviews

They provide a wide variety of replacement doors, each engineered with security in mind, featuring “precision-built units of special multi-chamber construction incorporating steel reinforced frames with a choice of locking mechanisms.”

• Front & Back Doors: Designed for maximum security and peace of mind, these stylish replacement doors are the first line of defense for any home.
• Bi-Folding Doors: These doors are highlighted for their ability to “effortlessly connect the internal and external parts of your home,” creating large, open, light-filled spaces. They are ideal for blurring the lines between indoor living and outdoor areas, enhancing connectivity and flow.
• Patio Doors: An excellent option for homes with limited space, patio doors are designed to take up minimal room while making the home “appear larger.” Their sliding mechanism offers practical space-saving benefits.
• French Doors: Described as “still as popular as ever,” classic French doors add an “incredibly elegant addition” to homes. They offer a timeless aesthetic and can open up a room beautifully.
• Stable Doors: These unique doors embrace a “country lifestyle,” allowing the top part to open independently for additional ventilation while keeping pets or children safely inside.
• Entrance Porches: Practical and inexpensive, an Orion porch is expertly designed to complement the existing home, adding both aesthetic appeal and functional space.

The emphasis on “long-lasting good looks” combined with robust security features positions Orion’s doors as a sound investment for homeowners prioritizing both safety and curb appeal.

Expanding Living Spaces: Conservatories, Orangeries, and Extensions

Beyond windows and doors, Orion Windows specializes in creating additional living spaces, offering tailored solutions for homeowners seeking to expand their homes without the hassle of moving.

• Conservatories: Marketed as a way to “live your life to the full,” Orion conservatories promise “luxurious living” and a new perspective on the home. They offer a classic way to add light and space.
• Orangeries: These are presented as “custom made and amazingly affordable,” offering a more substantial and integrated feel than traditional conservatories, often featuring more brickwork and solid roofs.
• Home Extensions: For those needing significant space, Orion provides bespoke design services, working closely with customers to create “tailored designs that repay them for years to come.” This highlights their comprehensive approach to large-scale projects, with design teams guiding clients through “technical aspects” and suggesting “finishing touches.”

The focus on creating “affordable living space” and providing a “comprehensive design service” underscores Orion’s commitment to delivering personalized solutions that meet specific homeowner needs and investment goals.

Orion-windows.co.uk Commitment to Quality and Service

Orion Windows prides itself on a foundation built on clear promises to its customers, emphasizing honesty, value, and long-term assurance. Numberplatehub.co.uk Reviews

This commitment is articulated through several key policies and guarantees that aim to instill confidence and ensure customer satisfaction.

The “Orion Promises”

Central to Orion Windows’ customer-centric approach are their “Orion Promises,” which are explicitly laid out on their website.

These promises serve as a pledge of their operational ethos: “We’re a fair and honest company, who will always value our promises made to customers.

Orion Windows puts you first.” This statement sets a clear expectation of transparency and customer prioritization.

• Honesty: Orion Windows asserts a “consistent, honest service,” highlighting that their team of advisors is “transparent with costs” and that the quoted price is “the best it can be, offering real value.” This directly addresses a common consumer concern regarding hidden fees or fluctuating prices in home improvement projects. The commitment to upfront and clear pricing builds trust.
• Value for Money: This promise assures customers of “first-rate customer service, exceptional products and unmatched affordability.” They emphasize using “the most advanced materials on the market,” ensuring “perfect consistency of quality, colour, and finish throughout every product range.” This suggests that affordability does not come at the expense of material quality or craftsmanship.

Guarantees and Price Promise

Beyond the general promises, Orion Windows backs its products and services with concrete guarantees, providing tangible assurance to its clients. Omo-app.io Reviews

• 20-Year Guarantee: This is a significant offering, demonstrating immense confidence in the durability and longevity of their products. The guarantee covers “any remedial works that may be required after the installation.” Such a lengthy warranty, especially in the home improvement sector, indicates high-quality materials and skilled installation, as explicitly stated: “This is only possible because of Orion’s high quality materials and skilled installers.” For a homeowner, a 20-year guarantee offers substantial peace of mind and long-term protection on their investment.
• Price Promise: Orion Windows is “so confident of the value of our products that we offer a ‘Price Promise’.” This promise states that if a customer finds “the same quality product for less in our service area within 7 days,” Orion will “beat the difference.” Crucially, the “like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality.” This policy aims to ensure competitive pricing and reinforces their claim of offering genuine value, encouraging customers to feel secure in their purchase decision without feeling the need to extensively shop around.

These guarantees collectively build a strong case for Orion Windows as a reliable and trustworthy provider, mitigating perceived risks for potential customers and reinforcing their reputation for quality and customer satisfaction.

Customer Experience and Testimonials

Orion Windows leverages this by showcasing various avenues for customer interaction and testimonials on their website, providing potential clients with insights into the experiences of previous buyers.

While direct personal experiences aren’t detailed, the website provides a clear picture of how they manage customer sentiment.

Showcasing Customer Reviews

The website explicitly features a section titled “Orion Windows customer reviews,” inviting visitors to “Don’t just take our word for it, read a selection of reviews from our customers and their experiences with Orion Windows.” This direct invitation suggests transparency and confidence in their service quality.

Although the homepage snippet doesn’t display individual reviews directly, it links to a dedicated page for them. Ticketplangroup.com Reviews

This structure is common for businesses that gather and present feedback, allowing for a concentrated view of what previous clients have said.

Typically, such review sections highlight aspects like:

• Installation Efficiency: How smoothly and quickly the installation process was completed.
• Product Quality: Feedback on the durability, aesthetics, and performance of the windows, doors, or extensions.
• Customer Service: Experiences with the sales team, designers, installers, and aftercare support.
• Problem Resolution: How effectively any issues or concerns were addressed.

Case Studies and Galleries

Beyond explicit reviews, Orion Windows employs “Case Studies” and “Galleries” as powerful tools to illustrate their work and inspire potential customers.

These sections serve as visual testimonials and practical examples of their capabilities.

• Case Studies: These provide in-depth narratives of specific projects, often including before-and-after photos, descriptions of the homeowner’s needs, the solutions provided by Orion Windows, and the final outcome. Examples like “Grey Extreme Windows & Solid Core Door” or “Glass Roof Conservatory With Bi-folding Doors” offer tangible proof of their expertise. Case studies are particularly effective because they go beyond generic promises, demonstrating how Orion Windows tackles real-world challenges and delivers customized solutions. This helps potential customers visualize how similar projects might look in their own homes.
• Galleries: These sections are typically collections of high-quality photographs showcasing a wide array of completed installations across different product categories. They serve as a visual portfolio, allowing users to browse various styles, finishes, and applications of Orion’s windows, doors, and conservatories. The goal is to provide “inspiration” and illustrate “what’s possible for your Yorkshire home when you choose Orion Windows.”

By providing both written testimonials and visual evidence through case studies and galleries, Orion Windows aims to build trust and demonstrate a track record of successful installations and satisfied customers. Mobilitypower.co.uk Reviews

This multi-faceted approach to showcasing customer experience is a strong indicator of a company that stands behind its work.

Orion-windows.co.uk Pricing and Value Proposition

When considering significant home improvements, understanding the pricing structure and the overall value proposition is crucial.

While Orion-windows.co.uk doesn’t display explicit price lists on its homepage, it emphasizes affordability and value through its “Price Promise” and the quality of its products and services.

Understanding the Pricing Model

Based on the information provided, Orion Windows operates on a quotation-based model rather than fixed pricing.

This is standard practice in the home improvement industry, where costs are highly variable depending on: Softkeys.uk Reviews

• Product Type: Different window types UPVC, aluminium, flush, door styles bi-folding, French, stable, and extension types conservatory, orangery, bespoke extension will have different base costs due to materials, complexity, and manufacturing processes.
• Size and Dimensions: Larger windows, doors, or extensions will naturally cost more due to increased material usage and installation time.
• Customization: Any bespoke design elements, specific finishes, glazing options, or hardware choices will impact the final price.
• Installation Complexity: Factors like property access, structural modifications, or removal of old structures can influence labor costs.
• Additional Features: Security upgrades, energy-efficient glazing enhancements, or smart home integrations can add to the total.

The website invites users to “GET A QUOTE NOW!” or “BOOK APPOINTMENT” for a “Free Quotation,” which is the typical initial step for prospective customers to receive a personalized estimate.

This process allows for a detailed assessment of specific needs and provides a tailored price.

The “Price Promise” and Affordability Claims

Orion Windows’ “Price Promise” is a key element of their value proposition.

They confidently state: “Find the same quality product for less in our service area within 7 days and we’ll beat the difference.” This is a bold claim designed to reassure customers that they are receiving competitive pricing for the quality offered.

The conditions for this promise — “like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality” — are important to note, ensuring fairness in comparison. Lagster.cloud Reviews

Their emphasis on “Affordable Living Space” for conservatories, orangeries, and extensions, along with “unmatched affordability” mentioned under “Value for Money” in their “Orion Promises,” suggests that while they offer premium products, they also aim to be competitive within the market.

This implies they strive to balance high-quality materials and craftsmanship with accessible pricing.

What Contributes to Value Beyond Price

Beyond the numerical cost, the true value from Orion Windows appears to stem from several factors:

• 20-Year Guarantee: This extensive warranty significantly reduces the long-term risk for homeowners, providing protection against defects and remedial works. This post-installation assurance adds considerable value, as it can save on potential repair costs down the line.
• Quality Materials and Installation: The website repeatedly mentions the use of “most advanced materials” and “skilled installers.” Investing in high-quality products means better energy efficiency, enhanced security, and greater durability, which translates to savings on energy bills and reduced maintenance over time.
• Expert Design Service: For larger projects like conservatories and extensions, their “comprehensive design service” ensures that the final product is not only aesthetically pleasing but also functionally optimized for the homeowner’s needs. This expertise can prevent costly mistakes and ensure a successful outcome.
• No Pressure Selling: The explicit statement, “Unlike other companies in the industry, we take pride in not using pressure selling techniques—our quality products and service speak for themselves!” is a significant value add. It suggests a comfortable and transparent sales process, allowing customers to make informed decisions without feeling rushed or coerced.
• Local Expertise: As an established company in Yorkshire since 1989, their local knowledge and community presence can lead to better understanding of regional architectural styles, planning regulations, and specific weather considerations.

In essence, Orion Windows aims to provide value not just through competitive pricing but also through robust guarantees, superior product quality, expert service, and a transparent, customer-friendly sales approach, all contributing to a solid long-term investment for homeowners.

Considerations Before Choosing Orion Windows

While Orion-windows.co.uk presents a strong case for its services, a thoughtful approach involves considering various aspects to ensure they align with your specific needs and expectations. Aabcars.co.uk Reviews

Like any significant home improvement decision, it’s wise to weigh all factors carefully.

Financial Considerations and Halal Alternatives

For those of us guided by Islamic principles, financial transactions, particularly those involving interest riba, are a significant concern.

The website mentions “Finance” under its ‘About Us’ section and also states, “Credit is subject to status and affordability. Terms and conditions apply.

Unity Home Improvements Network Limited FRN: 979546 trading as Orion Windows is an appointed representative of Clearview Home Improvements Limited FRN: 722754… Authorised and regulated by the Financial Conduct Authority for credit broking and is not a lender.

Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Luxurywatchempire.com Reviews

Authorised and Regulated by the Financial Conduct Authority.”

This indicates that Orion Windows facilitates access to conventional credit options through a third-party lender, Novuna Personal Finance, which operates on an interest-based system.

As a Muslim professional, it’s crucial to seek out halal alternatives for financing any large purchase like home improvements. Engaging in interest-based loans riba is forbidden in Islam, as it involves an unjust exchange and promotes an exploitative financial system.

Better Alternatives to Consider:

• Saving and Cash Payment: The most straightforward and permissible method is to save up and pay for the improvements outright with cash. This eliminates any reliance on debt and interest.
• Qard Hasan Goodly Loan: If a significant sum is needed temporarily, explore interest-free loans from family, friends, or community organizations, which are based on goodwill and mutual support.
• Murabaha or Ijara Financing: For those who cannot pay cash, explore Islamic finance institutions that offer Sharia-compliant alternatives.
  • Murabaha Cost-Plus Financing: In this model, an Islamic bank or financial institution would purchase the windows, doors, or extension on your behalf from Orion Windows and then sell them to you at a pre-agreed, transparent mark-up, allowing you to pay in installments without interest. The profit for the institution comes from the mark-up on the sale of goods, not from interest on a loan.
  • Ijara Leasing: This involves the financial institution buying the asset and then leasing it to you for a fixed period, with ownership transferring at the end of the term, similar to a rent-to-own model, but structured to avoid interest.
• Staged Payments: Discuss with Orion Windows if they offer a payment plan that involves deposits and staged payments upon completion of different project phases, allowing you to manage payments from your savings over time without incurring debt.

Before committing to any financial agreement, it is vital to thoroughly understand the terms and ensure they align with Islamic principles. Dhcottages.co.uk Reviews

Always consult with knowledgeable Islamic scholars or financial advisors if you have doubts about the permissibility of a financial product.

Due Diligence and Comparison

While Orion Windows highlights its long trading history and guarantees, it’s always prudent to conduct your own due diligence.

• Verify Reviews: Don’t just rely on the reviews presented on their site. Explore independent review platforms like Trustpilot, Google Reviews, or local trade association websites to get a broader perspective on customer satisfaction. Look for patterns in feedback, both positive and negative.
• Get Multiple Quotes: Even with Orion’s “Price Promise,” obtaining quotes from at least two or three other reputable home improvement companies in Yorkshire is essential. This helps you understand the market rates, compare product specifications, and evaluate the overall value offered by different providers. Ensure that comparisons are truly “like for like” in terms of quality, materials, and scope of work.
• Check Credentials and Accreditations: Verify that the company holds all necessary certifications, licenses, and accreditations relevant to the industry in the UK e.g., FENSA/CERTASS for windows and doors, relevant building certifications.
• Visit the Showroom: As invited on their website, visiting their York showroom can be highly beneficial. It allows you to see the quality of products firsthand, discuss your project with advisors, and get a better feel for the company’s approach and customer service.
• Understand the Contract: Before signing anything, thoroughly read and understand the contract terms, including payment schedules, guarantees, warranties, cancellation policies, and timelines. Ensure all promises made during discussions are clearly documented.

By taking these steps, you can make a well-informed decision that aligns with your financial principles and ensures a successful home improvement project.

Orion-windows.co.uk Alternatives

When embarking on a significant home improvement project like installing new windows, doors, or extensions, it’s always prudent to explore alternatives, even when a company like Orion Windows appears reputable.

This practice allows for comprehensive comparison in terms of pricing, service, product range, and overall value. Accessgaragedoors.com Reviews

While specific competitors in Yorkshire would require localized market research, we can discuss the types of alternatives generally available and crucial factors for evaluation.

Types of Home Improvement Providers

The market for windows, doors, and conservatories is typically populated by several types of companies:

• National Chains/Large Companies: These are often well-known brands with extensive marketing, multiple showrooms, and a wide service area. They can offer competitive pricing due to economies of scale and often have standardized processes. Examples might include Anglian Home Improvements, Everest, or local branches of national brands.
• Regional Specialists like Orion Windows: These companies focus on a specific geographic area e.g., Yorkshire for Orion Windows and often pride themselves on local expertise, personalized service, and strong community ties. They might offer a more bespoke experience than larger chains.
• Local Independent Installers: Smaller, often family-run businesses that operate within a very limited local radius. They may have lower overheads, potentially leading to more competitive pricing, and often provide highly personalized service, but their product range or guarantees might be more limited.
• Joinery or Bespoke Manufacturers: For custom-built windows and doors e.g., unique timber frames for period properties, specialized joinery workshops can provide highly tailored solutions, though often at a premium cost.

Key Factors for Comparing Alternatives

When evaluating alternatives to Orion Windows, consider these critical aspects:

• Product Range and Customization:
  • Does the alternative offer the specific types of windows UPVC, aluminium, timber, composite, doors bi-fold, patio, French, stable, or conservatory styles you need?
  • What are their customization options in terms of colors, finishes, glazing, and hardware?
  • Do they cater to both modern and traditional property styles?
• Energy Efficiency and Certifications:
  • What U-values a measure of heat loss do their windows and doors achieve? The lower the U-value, the better the insulation.
  • Do their products come with relevant certifications e.g., A-rated windows, BSI Kitemark?
  • Are they FENSA or CERTASS registered installers? These accreditations ensure compliance with building regulations for replacement windows and doors.
• Guarantees and Warranties:
  • How long is their product guarantee? Is it comparable to Orion’s 20-year guarantee?
  • What does the warranty cover parts, labor, sealed units?
  • Is the warranty insurance-backed, providing peace of mind if the company ceases trading?
• Customer Service and Sales Approach:
  • Do they employ high-pressure sales tactics? A transparent, consultative approach is generally preferred.
  • How responsive are they to inquiries and requests for quotes?
  • What is their process for handling complaints or aftercare?
• Installation Expertise and Timelines:
  • Do they use their own employed installers or subcontract? Employed installers often imply more control over quality and consistency.
  • What are their typical lead times for manufacturing and installation?
  • How do they protect your property during installation?
• Pricing Structure and Quotes:
  • Are their quotes detailed and transparent, breaking down costs for materials, labor, and any additional services?
  • Do they offer competitive pricing for similar quality products?
  • Are there any hidden fees?
• Reputation and Reviews:
  • Check independent review platforms Trustpilot, Google Reviews, Checkatrade, local directories for unbiased customer feedback.
  • Look for consistency in positive remarks about quality, service, and professionalism.
  • Investigate how they handle negative feedback and resolve issues.

By systematically comparing these factors across several providers, including Orion Windows, you can make a well-informed decision that aligns with your budget, quality expectations, and specific project requirements, ensuring a valuable and permissible investment in your home.

How to Get a Quote from Orion-windows.co.uk

Obtaining a precise quote from Orion-windows.co.uk is the critical first step in determining the financial feasibility and specific details of your home improvement project. Uk.humaxdigital.com Reviews

Since their offerings are highly customized, direct pricing isn’t available on the website.

Instead, they facilitate direct contact to discuss your needs.

Steps to Request a Free Quotation

Orion Windows offers several straightforward methods for potential customers to get in touch and receive a tailored quote:

1. Online “Get a Quote Now!” Form: This is typically the most direct digital method. Look for prominent buttons or links on their homepage or product pages that say “GET A QUOTE NOW!” or similar. This form will likely ask for:

   • Your name and contact details phone, email.
   • Your address or postcode to confirm you are within their service area in Yorkshire.
   • A brief description of your project e.g., “new windows for a 3-bed semi,” “conservatory extension,” “bi-folding doors”.
   • Preferred time for contact or consultation.
   • Once submitted, an Orion Windows representative will typically contact you to schedule a more detailed discussion or a site visit.

2. Phone Call: The website prominently displays their phone number: 01904 690881. Calling them directly allows for immediate communication with an advisor. This is a good option if you have specific questions or prefer a direct conversation. Their “friendly team will be pleased to help with any questions you may have.” Repaircare.co.uk Reviews

3. Book Appointment: There’s also an option to “BOOK APPOINTMENT” directly. This could be for a showroom visit or potentially a home consultation. This method allows you to pre-schedule a dedicated time to discuss your project without the back-and-forth of email.

4. Request a Brochure: While not a direct quote mechanism, requesting a brochure often via an online form can give you more detailed product information before you commit to a full quote discussion. This can help you refine your ideas.

5. Visit the York Showroom: If you are local to York, visiting their showroom is highly recommended. The website invites you to “browse our many products in person and speak with our team of advisors and designers about your next home improvement project.” This face-to-face interaction can be invaluable for:

   • Seeing product quality and finishes firsthand.
   • Discussing design options with experts.
   • Getting immediate answers to your questions.
   • Often, an initial estimate or a follow-up home visit for a precise quote can be arranged during a showroom visit.

What to Expect During the Quotation Process

Once you initiate contact, here’s what typically happens:

• Initial Discussion: An Orion Windows advisor will likely conduct an initial phone call to understand the scope of your project, your preferences, and your approximate budget.
• Home Visit for detailed quotes: For accurate pricing, especially for conservatories, extensions, or multiple window/door replacements, a site visit is almost always necessary. A surveyor or designer from Orion Windows will:
  • Measure the openings accurately.
  • Assess any structural considerations or specific installation challenges.
  • Discuss your design preferences, material choices, glazing options, and security features in detail.
  • Provide expert advice on the best solutions for your home.
• Receiving the Quote: After the detailed assessment, you will receive a comprehensive written quotation. This should clearly itemize the costs for:
  • Each product windows, doors, conservatory components.
  • Materials.
  • Installation labor.
  • Any preparatory work or disposal of old materials.
  • Applicable taxes VAT.
  • Payment terms and schedule.
• Review and Follow-up: Take your time to review the quote thoroughly. Don’t hesitate to ask for clarification on any point. Orion Windows states they don’t use “pressure selling techniques,” so you should feel comfortable taking your time to decide. If you have multiple quotes, this is the stage to compare them against Orion’s “Price Promise.”

By utilizing these methods and understanding the process, you can efficiently obtain a precise quote from Orion Windows for your home improvement needs.

Managing Your Orion-windows.co.uk Project and Aftercare

Once you’ve decided to proceed with Orion Windows for your home improvement project, understanding the typical project management flow and what to expect regarding aftercare is crucial for a smooth experience.

Their website touches on these aspects, giving insights into their structured approach.

Project Management and Installation Focus

Orion Windows emphasizes a streamlined process, aiming for efficiency and minimal disruption.

While specific detailed steps for every project aren’t listed on the homepage, their “Installation Focus” and “What Happens Next?” sections likely cover the procedural aspects.

Generally, a project with a reputable company like Orion would involve:

1. Order Confirmation and Deposit: Once you accept the quote, you’ll sign a contract and typically pay an initial deposit.
2. Detailed Survey: For precise manufacturing, a detailed survey is conducted by an expert to take exact measurements and confirm all specifications e.g., frame type, glass options, opening mechanisms, handle finishes. This step is critical to avoid errors during manufacturing.
3. Manufacturing: Based on the survey, your bespoke windows, doors, or conservatory components are manufactured, often highlighted as “UK Manufacture” by Orion, which can imply faster lead times and quality control.
4. Scheduling Installation: Once manufactured, the installation date will be scheduled, considering your availability and the project’s complexity.
5. Installation Process: Orion’s team of “skilled installers” will carry out the work. Expect them to:
   • Protect your property e.g., using dust sheets.
   • Remove old windows/doors/structures.
   • Install the new products according to specifications and building regulations.
   • Clean up the work area upon completion.
   • Perform quality checks.
6. Completion and Sign-off: Upon completion, you’ll typically walk through the installed products with the lead installer, ensuring everything is as expected and functioning correctly. You’ll then sign off on the completion of the project, often followed by the final payment.

Their promise of “no pressure selling” extends to the installation, implying a focus on quality execution rather than rushing the job.

The mention of “Installation Focus” suggests they have dedicated teams and procedures to ensure the work is done to a high standard.

Aftercare Service and Guarantees

After the installation is complete, the aftercare service becomes paramount, especially for large investments.

Orion Windows highlights several key elements in this regard:

• Aftercare Service: The existence of a dedicated “Aftercare Service” section implies a commitment to supporting customers post-installation. This typically includes:
  • Troubleshooting: Addressing any initial issues or questions about operating your new windows or doors.
  • Minor Adjustments: Sometimes new installations might need minor adjustments after settling.
  • Maintenance Advice: Providing guidance on how to care for your new products to ensure their longevity.
• 20-Year Guarantee: This is the cornerstone of their aftercare promise. As discussed earlier, it covers “any remedial works that may be required after the installation.” This extensive guarantee significantly reduces homeowner risk and indicates confidence in product durability and installation quality.
• Complaints Procedures: A reputable company will always have a clear “Complaints Procedures” outlined. This shows transparency and a formal process for addressing any dissatisfaction, ensuring that customer concerns are handled professionally and fairly. This is essential for consumer protection.
• Helpful Guides and FAQs: The website also lists “Helpful Guides” and “FAQs,” which can serve as a first point of contact for common queries about product usage, maintenance, or minor issues, potentially reducing the need for direct service calls. This proactive approach to information sharing empowers customers.

By clearly outlining their project management steps and robust aftercare provisions, Orion Windows aims to provide reassurance that the customer journey extends beyond the sale and installation, encompassing long-term support and peace of mind for their investment.

Frequently Asked Questions

What is Orion-windows.co.uk?

Orion-windows.co.uk is the official website for Orion Windows, a home improvement company based in York, UK, specializing in the installation of windows, doors, conservatories, orangeries, and home extensions across Yorkshire.

How long has Orion Windows been in business?

Orion Windows was established in York in 1989, meaning they have been trading for over 30 years in the home improvement industry.

What types of windows does Orion Windows offer?

Orion Windows offers a range of energy-efficient windows including Extreme UPVC Windows A+ Plus rated, Envisage Flush Windows, and Eclipse Aluminium Windows, suitable for various property types and styles.

What kind of doors can I get from Orion Windows?

They offer a wide selection of secure and stylish doors, including front and back doors, bi-folding doors, patio doors, French doors, stable doors, and entrance porches.

Does Orion Windows install conservatories and orangeries?

Yes, Orion Windows specializes in designing and installing custom-made conservatories and orangeries to expand living spaces.

Does Orion Windows offer home extensions?

Yes, they provide bespoke home extension design and installation services as an alternative to moving.

What is the “Orion Promises”?

The “Orion Promises” are their core values emphasizing honesty, value for money, and putting the customer first, alongside their guarantees and price promise.

What is the guarantee offered by Orion Windows?

Orion Windows offers a 20-year guarantee on all their products, covering any remedial works required after installation, indicating high confidence in their materials and installation quality.

What is the “Price Promise” from Orion Windows?

Their “Price Promise” states that if you find the same quality product for less in their service area within 7 days, they will beat the difference, provided the quotation is like-for-like.

How can I get a quote from Orion Windows?

You can get a free quotation by filling out an online form, calling them directly at 01904 690881, booking an appointment online, or visiting their showroom in York.

Does Orion Windows use pressure selling techniques?

No, Orion Windows explicitly states on their website that they take pride in not using pressure selling techniques, allowing their product quality and service to speak for themselves.

Where is the Orion Windows showroom located?

Their showroom is located in York, and the website provides directions for visitors.

Does Orion Windows offer finance options?

Yes, Orion Windows facilitates access to credit through Novuna Personal Finance, a third-party lender.

However, it’s crucial to understand that such financing typically involves interest riba.

Are there halal alternatives for financing home improvements?

Yes, permissible alternatives include paying with savings cash, seeking interest-free loans Qard Hasan, or exploring Sharia-compliant financing options like Murabaha or Ijara from Islamic financial institutions.

How can I verify Orion Windows’ reputation?

Beyond their website, you can check independent review platforms like Trustpilot, Google Reviews, and local trade association websites for customer feedback and ratings.

What should I consider before choosing a home improvement company?

Consider the company’s product range, energy efficiency certifications, guarantees, customer service approach, installation expertise, pricing structure, and independent reviews.

What is involved in the Orion Windows installation process?

After ordering, it typically involves a detailed survey, manufacturing of bespoke products, scheduling the installation, the installation itself by skilled installers, and a final sign-off upon completion.

What kind of aftercare service does Orion Windows provide?

They offer a dedicated aftercare service, backed by their 20-year guarantee, to address any post-installation queries, adjustments, or issues. They also have clear complaints procedures.

Does Orion Windows have a blog or helpful guides?

Yes, their website features a blog with advice and guidance on topics like window choices, condensation reduction, and door security, along with helpful guides and an FAQ section.

What does “FRN: 979546” mean on their website?

FRN stands for Financial Reference Number.

“Unity Home Improvements Network Limited FRN: 979546 trading as Orion Windows” signifies they are authorized and regulated by the Financial Conduct Authority FCA for credit broking, which is standard for companies that facilitate third-party financing.