Based on looking at the website, Countryfloors.com appears to be a legitimate online retailer specializing in a wide array of tile and mosaic products, including glazed terracotta, thin brick tiles, marble mosaics, ceramic tiles, limestone tiles, and more.

They position themselves as an “award-winning decorative ceramic tile, natural stone & mosaics design house,” catering to both residential and commercial projects.

The site showcases various product categories, project examples, and even offers a mosaic customization program, suggesting a comprehensive approach to flooring and surface design.

Countryfloors.com offers a diverse selection of high-quality flooring and tiling materials, making it a potentially valuable resource for anyone undertaking a renovation or new build.

Their emphasis on natural stone, handcrafted tiles, and custom design options caters to a market looking for unique and durable finishes.

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This focus on natural materials and craftsmanship aligns well with principles of beauty and longevity, which are always appreciated.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Countryfloors.com Review & First Look

Based on checking the website, Countryfloors.com presents itself as a well-established player in the tile and natural stone industry, boasting a history that dates back to 1964. This longevity in the market, spanning over six decades, immediately signals a level of experience and reputation that can be a significant differentiator in the competitive home improvement sector.

The site’s aesthetic is clean and professional, with high-quality imagery showcasing their extensive product range, from glazed terracotta to intricate marble mosaics.

Initial Impressions of Product Range and Quality

The sheer variety of tiles available is impressive. They don’t just offer standard ceramic. instead, they delve into more specialized and often higher-end materials like glazed terracotta, thin brick tiles, and marble mosaics. This suggests a focus on providing options for diverse design aesthetics, from rustic and traditional to modern and luxurious. The inclusion of categories like “Handmade Terracotta” further emphasizes a commitment to artisanal craftsmanship, which can be a major draw for designers and homeowners looking for unique, character-rich materials.

Website Navigation and User Experience

The navigation is straightforward, with clear categories for different tile types like “Marble Tiles,” “Ceramic Tiles,” “Mosaic Tiles,” and “Terracotta Tiles.” This intuitive structure makes it easy for users to browse and find specific products. The “Shop Now” calls to action are prominent, guiding users efficiently through the purchasing journey. They also feature a “Trending Tiles & Mosaics” section, which is a smart move for staying current with design preferences and guiding customers toward popular choices.

Highlighting Key Features on the Homepage

The homepage prominently displays examples of their products in real-world applications under “Share Your Projects.” This section, featuring installations in places like “Irving Farm Coffee Roasters, West Village” and “Master Bathroom Design Project Tampa, Florida,” provides crucial social proof and inspiration. It allows potential customers to visualize how the tiles will look once installed, which is invaluable for making informed decisions. The mention of “US showrooms nationwide + Caribbean + Europe” suggests a broad reach and the availability of in-person consultation, which can be a significant advantage for complex projects.

Longevity in Business: Established 1964, indicating significant industry experience.
Diverse Product Portfolio: Glazed terracotta, thin brick, marble mosaics, ceramic, limestone, and more.
High-Quality Visuals: Professional photography showcasing product beauty.
Intuitive Navigation: Clear categories and easy-to-use interface.
Real-World Project Examples: Inspiration and social proof from actual installations.
Global Presence: Showrooms across the US, Caribbean, and Europe.
Customization Options: “Mosaic Customization Program” for unique designs.

Countryfloors.com Features

Countryfloors.com isn’t just an online store.

It’s a design resource, offering a suite of features designed to support customers from initial inspiration to project completion.

Their offerings extend beyond simply selling tiles, aiming to provide a comprehensive experience for both individuals and trade professionals.

Extensive Product Catalog and Special Collections

The website boasts an impressive range of materials, including natural stone, ceramic, porcelain, and handmade tiles. This broad selection ensures that whether you’re looking for durable floor tiles, intricate backsplash designs, or unique accent pieces, you’ll likely find something to fit your vision. They highlight “The Kenneth Ussenko Collection by Form” and emphasize concepts like “The Bathroom as a Gallery of Intention,” indicating a curated approach to design and a focus on high-end, artistic solutions. This curated selection speaks to a discerning customer who values both aesthetics and quality.

Customization Program: Design Your Own Mosaic

One standout feature is their “Mosaic Customization Program.” This allows customers to “create your very own color ways with any of our water jet design offerings.” This is a must for interior designers and homeowners who want truly unique and personalized spaces. The ability to tailor colors within existing intricate patterns offers immense creative freedom, moving beyond off-the-shelf options to bespoke solutions. This level of customization can be a significant draw for high-end projects or those with very specific aesthetic requirements.

Trade Access Program

For professionals—architects, interior designers, and contractors—Countryfloors.com offers a “Design Trade Access” program. This is a common but crucial feature for B2B relationships in the design industry. Key benefits highlighted include:

Special Pricing: Essential for maintaining project budgets and profit margins.
Dedicated Trade Specialist: Personalized support and expertise, which can streamline complex orders and technical queries.
Fast Shipping: Timely delivery is critical for project timelines and avoiding costly delays.

This program demonstrates their understanding of the needs of trade professionals, aiming to build long-term relationships through tangible benefits and support.

Showroom Experience and Consultation Services

While an e-commerce platform, Countryfloors.com also emphasizes its “US showrooms nationwide + Caribbean + Europe.” This multi-channel approach allows customers to:

See and Feel Products: Experience the texture, color, and finish of tiles in person, which is often crucial for material selection.
Receive Expert Guidance: “Contact us to get extensive help in every step of the project.” This indicates dedicated customer service and design assistance, moving beyond simple sales to truly partnering with customers on their projects.
Visualize in Person: Showrooms provide a tangible way to see how various tiles interact with different lighting and settings.

This blend of online convenience with in-person support provides a robust customer experience, catering to different preferences and project complexities.

Project Showcase and Inspiration

The “Share Your Projects” section, prominently displayed on the homepage, serves as a powerful inspiration gallery. Featuring diverse projects such as “Irving Farm Coffee Roasters, West Village” and “San Juan Capistrano | Miradouro Classic Collection,” it provides:

Visual Case Studies: Real-world applications of their products, demonstrating versatility and aesthetic appeal.
Idea Generation: Sparks creativity for potential customers by showing what’s achievable with their tiles.
Credibility: Showcasing successful projects, especially commercial ones, builds trust and showcases their capacity for large-scale endeavors.

This curated display acts as a dynamic portfolio, underscoring their influence in significant design spaces.

Blog and Social Media Engagement

While not explicitly labeled as a “blog” in the provided text, phrases like “The Bathroom as a Gallery of Intention,” “A modern kitchen with soul,” and “A Story Told in Earth and Fire” suggest content marketing efforts that go beyond simple product listings. These poetic descriptions, alongside Instagram engagement prompts like “Follow on Instagram” and “Load More” for posts, indicate a commitment to inspiring and engaging their audience through visually rich narratives. This extends their reach and fosters community around design and aesthetics.

Extensive Product Catalogs: From natural stone to handmade tiles.
Customization: Unique mosaic design program.
Trade Program: Special pricing, dedicated support, fast shipping.
Showrooms: Physical locations for in-person viewing and consultation.
Project Galleries: Real-world examples for inspiration and credibility.
Engaging Content: Evocative descriptions and social media integration.

Countryfloors.com Pros & Cons

When evaluating Countryfloors.com, it’s helpful to break down its strengths and areas where it might not meet every expectation.

Understanding both the advantages and potential drawbacks can help prospective customers make informed decisions about their flooring and tiling needs.

Pros: What Countryfloors.com Does Well

Countryfloors.com excels in several key areas that make it an attractive option for those seeking high-quality and distinctive tiling solutions.

Extensive and Diverse Product Selection: This is arguably their strongest asset. They offer a vast array of materials, from classic ceramic and porcelain to more specialized natural stones like marble, limestone, and unique options like glazed terracotta and thin brick tiles. This diversity caters to a wide spectrum of design styles and functional requirements, ensuring that most customers can find something suitable for their project, whether it’s a rustic kitchen backsplash or a luxurious bathroom floor. The inclusion of handmade tiles also speaks to a commitment to craftsmanship.
Focus on High-Quality and Artisanal Products: The emphasis on “award-winning decorative ceramic tile, natural stone & mosaics” suggests a curated selection of premium products. Terms like “traditional craftsmanship” and “handmade terracotta” imply a dedication to quality and unique aesthetics that mass-produced alternatives often lack. This can be particularly appealing for those looking to create distinctive and enduring spaces.
Customization Options: The “Mosaic Customization Program” is a significant advantage. The ability to “create your very own color ways with any of our water jet design offerings” allows for true personalization. This feature empowers designers and homeowners to craft unique patterns and color schemes that perfectly match their vision, setting their projects apart. For custom installations, this is an invaluable tool.
Strong Support for Trade Professionals: Their “Design Trade Access” program, offering special pricing, dedicated trade specialists, and fast shipping, demonstrates a clear understanding of the needs of architects, interior designers, and contractors. This tailored support can streamline the procurement process, reduce costs, and ensure timely project completion for professionals.
Inspirational Content and Project Showcases: The “Share Your Projects” section and the evocative descriptions “The Bathroom as a Gallery of Intention,” “A modern kitchen with soul” provide valuable design inspiration. Seeing their products in real-world applications helps customers visualize possibilities and understand the potential aesthetic impact of their tile choices. This also builds credibility by showcasing successful installations.
Established Reputation and Longevity: Being “© 1964-2025 Country Floors” implies over 60 years in business. This long-standing presence in the industry suggests reliability, experience, and a proven track record. For high-value purchases like flooring, a company with a long history often instills more confidence than newer, unproven online retailers.
Multi-Channel Presence: The existence of “US showrooms nationwide + Caribbean + Europe” provides a significant advantage. While online shopping is convenient, many customers prefer to see and feel tiles in person before making a final decision. Showrooms offer the opportunity for tactile evaluation, expert consultation, and personalized guidance, bridging the gap between online browsing and physical product interaction.

Cons: Areas for Potential Improvement

While Countryfloors.com has many strengths, there might be a few aspects where some users could find room for improvement or where the online experience could be enhanced.

Pricing Transparency Potential Issue: While not explicitly stated on the provided homepage text, with high-end and custom products, pricing is often not immediately visible. Customers might need to request quotes or contact sales for detailed pricing information, which could be a hurdle for those accustomed to immediate e-commerce transparency. This is common for custom or bulk orders in the tile industry, but it can deter casual browsers.
Shipping Costs and Logistics: For bulky and heavy items like tiles, shipping can be a significant cost. The website doesn’t explicitly detail shipping policies or costs on the homepage, which might lead to surprises later in the purchasing process. While “fast shipping” is mentioned for trade members, general shipping information for retail customers would be beneficial.
Return Policy Clarity: Similarly, for large, fragile items like tiles, understanding the return policy is crucial. Breakage during shipping or ordering too much material can happen, and a clear, easily accessible return or exchange policy would enhance customer confidence. This information is typically found in dedicated policy pages, but its absence from the main homepage overview might raise questions for some.
Customer Review Accessibility: While the site mentions being “Trusted By” and showcases projects, direct customer reviews or testimonials might not be immediately prominent on the homepage. Many online shoppers rely heavily on peer reviews to validate their purchasing decisions. Integrating more visible customer feedback could enhance trust for new visitors.
Limited Immediate Online Support Information: While they mention “Contact us to get extensive help,” immediate online chat support or easily accessible FAQs about common issues e.g., installation guides, maintenance tips aren’t overtly highlighted on the homepage. For some, instant answers can be critical during the browsing phase.

Overall, Countryfloors.com appears to be a robust platform, especially for those seeking premium, custom, or unique tile solutions.

Its strengths heavily outweigh the potential cons, which are largely common considerations for companies dealing with specialized, heavy, and often high-value building materials.

Countryfloors.com Alternatives

When considering flooring and tiling for your project, it’s always wise to explore alternatives to ensure you’re making the best choice for your budget, design aesthetic, and project timeline.

While Countryfloors.com offers a premium selection, there are several other reputable providers, both online and brick-and-mortar, that cater to different needs and price points.

High-End and Specialty Tile Providers

Walker Zanger: Known for its luxurious natural stone, ceramic, and glass tiles, Walker Zanger competes directly with Countryfloors.com in the high-end market. They offer a curated selection of unique and often handcrafted materials, with a strong focus on design and artisan quality. They have showrooms across the US and cater heavily to the architectural and design community.
Artistic Tile: Specializing in exquisite natural stone, glass, and porcelain tiles, Artistic Tile is another top-tier option for discerning buyers. They are celebrated for their intricate patterns, custom mosaic capabilities, and premium finishes. Their products are often seen in high-end residential and commercial projects.
New Ravenna: If intricate, custom mosaics are your primary focus, New Ravenna is a leading artisan studio specializing in handcrafted stone, glass, and shell mosaics. While they don’t offer a broad range of standard tiles, their expertise in bespoke mosaic work is unparalleled, making them a direct competitor for Countryfloors.com’s mosaic customization program.

Mid-Range and Broad Selection Retailers

The Tile Shop: This is a major retailer with a significant online presence and numerous physical showrooms. They offer a very broad selection of ceramic, porcelain, natural stone, and glass tiles at various price points. They are known for their design services and readily available stock, making them a convenient option for many projects.
Floor & Decor: A warehouse-style retailer that boasts a massive inventory of hard surface flooring, including an extensive range of tiles, wood, and laminate. They are known for competitive pricing, bulk purchasing options, and immediate availability. While they might not have the same level of artisanal focus as Countryfloors.com, their selection and price point are appealing for larger projects or those on a tighter budget.
Wayfair / Overstock: For online-only convenience and competitive pricing on a vast array of home goods, including tiles, these e-commerce giants offer a diverse selection. While you might not get the same level of personalized design support or custom options, they are excellent for finding budget-friendly tiles and quickly comparing prices across many brands. However, quality can vary, so careful review of product descriptions and customer feedback is essential.

Local Tile Stores and Distributors

Independent Local Tile Showrooms: Many cities have local tile showrooms that might offer a more personalized experience, curated selections, and access to unique, regionally sourced materials. These stores often have strong relationships with local installers and can provide hands-on design advice. Supporting local businesses can also contribute to your community.
Building Material Suppliers: Larger building supply stores e.g., dedicated flooring distributors often carry a broad range of tiles for contractors and general consumers. These can be good sources for standard field tiles and bulk purchases.

When choosing an alternative, consider the following:

Budget: Are you looking for premium, custom options or more cost-effective solutions?
Design Needs: Do you need highly unique, artisan tiles, or will standard options suffice?
Timeline: Do you need immediate stock, or can you wait for custom orders?
Support: Do you require in-person design consultation, or are you comfortable with online browsing and self-selection?
Shipping and Logistics: For heavy items like tiles, understanding shipping costs and delivery schedules is crucial.

Exploring these alternatives ensures you find the perfect balance of quality, style, and value for your specific tiling project.

Countryfloors.com Pricing

While specific pricing details for individual products are not explicitly listed on the Countryfloors.com homepage, an understanding of their product positioning and features gives us strong indicators about their pricing strategy. Given their emphasis on “award-winning decorative ceramic tile, natural stone & mosaics,” “traditional craftsmanship,” and custom “water jet design offerings,” it’s clear they operate in the premium to luxury segment of the flooring and tile market.

General Pricing Philosophy

Premium Materials: Natural stone marble, limestone, handmade terracotta, and intricate mosaics are inherently more expensive to source, process, and produce than standard ceramic or porcelain tiles. These materials typically command higher prices due to their aesthetic appeal, durability, and unique characteristics.
Artisanal Craftsmanship: The mention of “handmade” tiles and custom “water jet design offerings” indicates a significant investment in skilled labor and specialized equipment. This level of craftsmanship adds considerable value and contributes to a higher price point compared to mass-produced alternatives.
Design-Oriented Approach: Countryfloors.com positions itself as a “design house,” implying that you’re not just buying tiles, but also investing in curated collections and expert design guidance. This added value in design and aesthetics typically translates to higher pricing.
Trade Program Benefits: The existence of a “Design Trade Access” program offering “special pricing” suggests that their standard retail prices are at a certain level, and professionals receive discounts from this benchmark. This is a common practice in the industry, where direct-to-consumer pricing is higher than trade pricing.

Factors Influencing Pricing

The final price for tiles from Countryfloors.com will likely depend on several key factors:

Material Type:
- Natural Stone Marble, Limestone: Generally the most expensive, with variations based on rarity, finish, and origin.
- Handmade Terracotta/Specialty Ceramics: High-value due to labor-intensive production and unique characteristics.
- Glazed Terracotta/Thin Brick: Can be mid-to-high range, depending on finish and complexity.
- Standard Ceramic/Porcelain: If offered, these would likely be their most accessible price points, though still likely higher than big-box retailers due to design and quality.
Complexity of Design/Pattern:
- Mosaics Especially Water Jet: Intricate patterns created with water jet technology are significantly more costly per square foot due to precise cutting, material waste, and labor.
- Customization: The “Mosaic Customization Program” implies a higher price for bespoke designs compared to their standard offerings.
Quantity Ordered: While not explicitly stated, large-volume orders especially for trade professionals typically receive better per-square-foot pricing.
Finish and Size: Polished finishes, larger format tiles, or highly specialized finishes can sometimes influence cost.

How to Obtain Pricing Information

Given their likely pricing model, customers looking for specific costs will need to:

Browse the Website: While not immediately visible on the homepage, individual product pages might display pricing per square foot or per tile, or at least guide you to a “Request a Quote” option.
Contact Sales/Customer Service: For detailed pricing, especially for larger projects or custom orders, reaching out directly via their “Contact us” option is the most reliable method.
Visit a Showroom: For those with access to their “US showrooms nationwide + Caribbean + Europe,” visiting in person allows for direct consultation and pricing discussions with sales representatives.

In essence, Countryfloors.com is likely not a budget option.

Its appeal lies in its commitment to unique, high-quality, and aesthetically superior products, backed by a strong heritage and design expertise.

Customers should anticipate pricing that reflects these premium attributes, justifying the investment for those seeking distinctive and enduring tile solutions.

Countryfloors.com vs. Competitors

When evaluating Countryfloors.com against its competitors, it’s essential to consider various aspects like product range, quality, pricing, target audience, and unique selling propositions. Countryfloors.com generally positions itself in the premium to luxury segment, focusing on unique, often handcrafted, and natural stone products.

Countryfloors.com’s Strengths in Comparison:

Legacy and Heritage: Dating back to 1964, Countryfloors.com boasts a heritage that few competitors can match. This long-standing presence instills confidence and speaks to decades of industry experience and established relationships with suppliers and artisans. Many newer online retailers lack this deep historical foundation.
Specialty and Artisanal Focus: Their emphasis on “glazed terracotta,” “thin brick tiles,” “handmade terracotta,” and “marble mosaics” suggests a more curated and artisanal collection than many mass-market retailers. They cater to a niche that values unique aesthetics and traditional craftsmanship over widespread availability or lowest price.
Customization Capabilities: The “Mosaic Customization Program” is a significant differentiator. While some high-end competitors like New Ravenna also offer custom mosaics, Countryfloors.com’s ability to allow customers to “create your very own color ways with any of our water jet design offerings” within their broader product lines makes them versatile for custom design projects.
Design House Approach: They present themselves as a “design house,” offering inspiration and curated collections. This consultative approach, highlighted by themes like “The Bathroom as a Gallery of Intention,” caters to designers and homeowners seeking aesthetic guidance rather than just transactional purchases.
Multi-Channel Presence: The combination of an online platform with “US showrooms nationwide + Caribbean + Europe” provides a crucial advantage over purely online competitors. This allows customers to physically interact with products, receive expert advice, and validate their choices in person, which is invaluable for high-value purchases.

How Countryfloors.com Stacks Up Against Different Competitor Types:

Vs. High-End Competitors e.g., Walker Zanger, Artistic Tile:
- Similarities: All operate in the luxury segment, offering natural stone, custom options, and catering to designers.
- Differences: Countryfloors.com’s longer history might give it a slight edge in brand recognition and established trust. Their specific focus on terracotta and thin brick might be more pronounced than some competitors who lean more heavily into classic marble or intricate ceramic. Customization programs might vary in their flexibility.
Vs. Mid-Range Retailers e.g., The Tile Shop, Floor & Decor:
- Similarities: All offer a wide range of tiles and cater to residential projects.
- Differences: Countryfloors.com generally carries higher-quality, more unique, and often more expensive products. The Tile Shop and Floor & Decor offer a much broader selection at more accessible price points, and their inventory is often immediately available for pickup. Countryfloors.com likely emphasizes bespoke or special order, whereas others focus on volume and immediate stock. Design support at Countryfloors.com may be more tailored.
Vs. Online-Only Retailers e.g., Wayfair, build.com:
- Similarities: All provide the convenience of online browsing and purchasing.
- Differences: Countryfloors.com offers a more curated, specialized inventory with a clear focus on quality and design, whereas online giants carry a vast, sometimes overwhelming, array of products from numerous manufacturers, varying widely in quality and style. Crucially, Countryfloors.com’s physical showrooms provide a level of service and trust that online-only platforms cannot match for high-value, tactile products. Shipping and return policies might be more specialized for fragile, heavy goods at Countryfloors.com compared to general e-commerce platforms.

Conclusion on Competitive Positioning:

Countryfloors.com effectively carves out a niche in the premium tile market by blending a rich history with a forward-thinking approach to design and customization.

Its strength lies in its ability to offer unique, artisanal products that elevate a space, backed by strong trade support and a physical presence that builds confidence.

While its pricing will likely be higher than mass-market options, its value proposition lies in the quality, exclusivity, and design possibilities it provides.

Customers seeking standard, budget-friendly options might look elsewhere, but those prioritizing distinctive materials and a comprehensive design experience will find Countryfloors.com a compelling choice.

Ensuring a Successful Tiling Project: Beyond Product Selection

While selecting the right tiles from a reputable source like Countryfloors.com is a crucial first step, a truly successful tiling project involves much more than just the product.

It requires meticulous planning, precise execution, and thoughtful consideration of the entire process from start to finish.

Overlooking these aspects can lead to costly mistakes, delays, and dissatisfaction, regardless of how beautiful your chosen tiles are.

Meticulous Planning and Design Blueprint

Before any tile is ordered or laid, a detailed plan is essential. This isn’t just about choosing a tile.

It’s about understanding the space, its function, and the overall aesthetic you want to achieve.

Accurate Measurements: This is paramount. Double-check all dimensions, accounting for irregularities in walls or floors. Always order a few extra tiles typically 10-15% for cuts, breakage, and future repairs. Running out of a specific dye lot in the middle of a project can be a nightmare.
Layout Strategy: Determine the tile layout in advance. Consider grout line size, patterns e.g., brick, herringbone, stack bond, and how the tiles will meet at corners or edges. A dry run of the layout can prevent awkward cuts at visible areas.
Material Compatibility: Ensure your chosen tiles are suitable for the intended application e.g., floor vs. wall, wet areas, high-traffic zones. Some tiles are more slip-resistant, water-resistant, or durable than others.
Budgeting: Factor in not just the tiles, but also adhesive, grout, sealers, tools, and labor. A common mistake is underestimating these ancillary costs.

Professional Installation or Skillful DIY

The installation quality can make or break the project, no matter how exquisite the tiles are.

Hiring Professionals: For complex patterns, large areas, or natural stone, hiring a qualified, experienced tile setter is highly recommended. Look for installers with good references, a portfolio of similar work, and proper insurance. Discuss timelines and expectations clearly.
DIY Considerations: If undertaking a DIY project, be realistic about your skill level and time commitment. Invest in proper tools wet saw, notched trowel, spacers, level and educate yourself thoroughly on installation techniques for your specific tile type. Watch tutorials, read guides, and practice on scrap pieces. The surface preparation leveling, cleaning, waterproofing is often the most critical and overlooked part of DIY tiling.

Proper Substrate Preparation

This is often the most overlooked yet most critical step for durable and long-lasting tile work.

Cleanliness: The substrate must be free of dust, debris, grease, and any loose materials.
Level and Flat: Any unevenness in the subfloor or wall can lead to cracked tiles, lippage uneven tile edges, and adhesive failure. Use self-leveling compounds or backer boards to create a perfectly flat surface.
Structural Integrity: Ensure the substrate is stable and can support the weight of the tiles and grout, especially for heavy natural stone.
Waterproofing: For wet areas like bathrooms, showers, and kitchen backsplashes, a proper waterproofing membrane is non-negotiable. This protects the underlying structure from moisture damage and mold growth.

Grout Selection and Application

Grout is more than just filler.

It contributes to the aesthetic and structural integrity of your tiled surface.

Color Choice: Grout color significantly impacts the final look. Contrasting grout can highlight patterns, while matching grout creates a seamless appearance.
Grout Type: Choose the right type of grout based on tile type, joint width, and application e.g., sanded for wider joints, unsanded for narrow. epoxy for high-moisture or chemical-resistant areas.
Sealing: For most natural stone and some porous tiles and grouts, sealing is crucial to protect against stains and moisture penetration. Regular re-sealing may be required.

By focusing on these often-underestimated aspects of a tiling project, you ensure that the beautiful tiles you choose from Countryfloors.com are not just installed, but installed correctly, leading to a durable, functional, and aesthetically pleasing result that will last for years to come.

This holistic approach is key to transforming your vision into a tangible, long-term asset.

Maintaining Your Tiled Surfaces: A Guide to Longevity

Once your beautiful tiles from Countryfloors.com are meticulously installed, the next crucial step is proper maintenance.

The longevity and aesthetic appeal of your tiled surfaces heavily depend on consistent and correct care.

Different tile materials, from natural stone to glazed ceramics, require specific cleaning and sealing approaches to preserve their beauty and integrity.

Ignoring these guidelines can lead to premature wear, staining, and costly repairs.

Understanding Your Tile Material

The first rule of tile maintenance is to know your material.

What works for porcelain might harm marble, and what’s safe for glazed ceramic might be ineffective for unglazed terracotta.

Natural Stone Marble, Limestone, Travertine, etc.:
- Porous Nature: These are highly porous and susceptible to staining from acidic substances vinegar, lemon juice, wine, oil, and dirt.
- Sealing is Crucial: Regular sealing every 6-12 months, depending on traffic and product is non-negotiable. Use a penetrating sealer that doesn’t alter the stone’s natural look.
- Cleaning: Use pH-neutral, stone-specific cleaners. Avoid abrasive cleaners, harsh chemicals, or anything acidic. Blot spills immediately.
- Protection: Use doormats at entries, furniture pads, and cutting boards to prevent scratches and stains.
Glazed Terracotta and Ceramic Tiles:
- Non-Porous Surface: The glaze makes these tiles largely resistant to water and stains.
- Cleaning: Use a mild, all-purpose cleaner and a soft cloth or mop. Avoid abrasive scrubbers or harsh chemicals that can dull the glaze over time. Grout lines, however, may still require specific cleaning.
- Durability: Generally very durable and easy to maintain.
Unglazed Terracotta Especially Handmade:
- Highly Porous: Extremely absorbent and prone to staining if not properly sealed.
- Pre-Sealing and Post-Sealing: Requires thorough sealing before and after grouting, and often periodic re-sealing, using specialized terracotta sealers.
- Cleaning: Use gentle, pH-neutral cleaners specifically for unglazed tiles. Avoid excessive water, which can be absorbed into the tile body.
Thin Brick Tiles:
- Texture and Porosity: Similar to unglazed terracotta or natural brick, they can be porous and textured, requiring similar sealing and cleaning considerations depending on their finish.
- Grout Maintenance: Given the rustic nature, grout lines can be a key area for dirt accumulation.

General Maintenance Practices for All Tiled Surfaces

Regular Sweeping/Vacuuming: Remove loose dirt, dust, and grit daily or every other day. This prevents particles from scratching the tile surface when walked upon.
Prompt Spill Cleanup: Immediately wipe up spills, especially on natural stone or unglazed tiles, to prevent staining.
Use Appropriate Cleaners: Always use cleaners recommended for your specific tile material. When in doubt, a mild, pH-neutral cleaner like dish soap diluted in water is generally safe for most tiles, but always test in an inconspicuous area first. Avoid:
- Acidic Cleaners: Vinegar, lemon juice, strong bathroom cleaners especially on natural stone and cement-based grout, as they can etch and dull the surface.
- Abrasive Cleaners: Scouring powders, steel wool which can scratch glazed surfaces or delicate natural stone.
- Ammonia-Based Cleaners: Can dull polished surfaces and strip sealers.
Grout Maintenance: Grout lines are porous and can collect dirt and mildew.
- Regular Cleaning: Scrub grout lines with a stiff brush and a dedicated grout cleaner.
- Sealing Grout: Consider sealing grout lines, especially in high-traffic or wet areas, to make them more resistant to stains and moisture.
- Steam Cleaning: A steam cleaner can be effective for deep cleaning grout without harsh chemicals.
Protective Measures:
- Entry Mats: Place mats at all entry points to trap dirt and moisture before it reaches your tiled floors.
- Furniture Pads: Apply felt pads under furniture legs to prevent scratches and gouges, particularly on natural stone or polished tiles.
- Avoid Dragging Heavy Objects: Lift rather than drag heavy furniture or appliances across tiled floors.
Periodic Deep Cleaning: Depending on traffic and use, professional deep cleaning may be beneficial every few years to restore the tile and grout’s original luster.

By adhering to these maintenance guidelines, you can ensure that the investment in your beautiful Countryfloors.com tiles continues to enhance your space for decades, looking as stunning as the day they were installed.

Countryfloors.com Customer Service and Support

Based on the information available on their homepage, Countryfloors.com appears to prioritize customer service and support, particularly given the specialized nature of their products and their target audience, which includes both retail customers and design professionals.

Their approach seems to blend online accessibility with crucial in-person consultation, recognizing that tile selection is often a tactile and visually driven process.

Key Aspects of Their Customer Service Offering:

Direct Contact for Extensive Help: The phrase “Contact us to get extensive help in every step of the project” is prominently displayed. This indicates a proactive stance on customer support, suggesting that they are prepared to offer guidance beyond just processing orders. This could encompass:
- Product Selection Advice: Helping customers choose the right tile type, material, and finish for their specific application and design vision.
- Technical Support: Answering questions about installation, substrate preparation, grout selection, and sealing.
- Quantity Calculation: Assisting with accurate measurements and determining the correct amount of tile needed to minimize waste or shortages.
- Troubleshooting: Addressing any issues that may arise during or after installation.
Showroom Experience: The presence of “US showrooms nationwide + Caribbean + Europe” is a significant advantage. Showrooms offer a critical touchpoint for customer service that online-only retailers cannot provide:
- In-Person Consultation: Customers can speak directly with knowledgeable sales associates or design consultants. This allows for more nuanced discussions about project specifics, design challenges, and material characteristics.
- Tactile Product Experience: Seeing and feeling the tiles in person is invaluable. Colors can appear different online, and textures are impossible to gauge accurately from a screen. This reduces the risk of dissatisfaction after purchase.
- Visual Inspiration: Showrooms often feature installed vignettes, allowing customers to see how various tiles look in a complete setting, aiding design decisions.
Dedicated Trade Specialist: For their “Design Trade Access” members, the promise of a “dedicated trade specialist” is a premium service. This indicates:
- Personalized Relationship: A single point of contact simplifies communication and ensures consistency in service.
- Expert Knowledge: The specialist is likely well-versed in the unique needs of professionals, including bulk orders, complex project specifications, and strict timelines.
- Streamlined Processes: This dedicated support can expedite quotes, order processing, and logistics for high-volume or intricate commercial projects.
Implicit Support through Content and Inspiration: While not direct customer service, the “Share Your Projects” section and the evocative descriptions on the homepage “The Bathroom as a Gallery of Intention,” “A modern kitchen with soul” serve as an indirect form of support by:
- Providing Inspiration: Helping customers visualize possibilities and understand the potential of their products.
- Educating: Subtly demonstrating how their tiles can be used to achieve specific design outcomes.
- Building Confidence: Showcasing successful projects helps to build trust in their products and expertise.

Areas for Potential Further Transparency Not explicitly shown on homepage:

While the general tone suggests strong support, detailed information on the homepage about specific customer service avenues would be beneficial for a quick assessment:

Hours of Operation: When is phone or chat support available?
Response Times: What can customers expect in terms of turnaround for email inquiries?
Online Chat Functionality: Is there a live chat option for immediate questions?
FAQ Section: A comprehensive FAQ section could address common questions about ordering, shipping, returns, and installation, reducing the need for direct contact for basic inquiries.

Overall, Countryfloors.com appears committed to providing robust customer service, particularly for its target market of discerning homeowners and design professionals.

The emphasis on direct contact, physical showrooms, and specialized trade support suggests a comprehensive approach to ensuring customer satisfaction throughout the tiling project lifecycle.

How to Cancel Countryfloors.com Subscription Not Applicable

Based on the publicly available information on the Countryfloors.com homepage, there is no indication of a subscription service, free trial, or any recurring billing model for retail customers. The website functions as an online store and design house for tiles, natural stone, and mosaics. Customers likely make one-time purchases for specific products rather than subscribing to a service.

Therefore, the concept of “canceling a Countryfloors.com subscription” or a “free trial” is not applicable to their core business model as presented on the homepage.

If, in the future, Countryfloors.com were to introduce a premium membership program, a design consultation subscription, or any other recurring service, they would typically outline the terms and conditions for such offerings, including cancellation policies, on their website.

As of now, the interactions appear to be transactional purchase of goods and project-based design consultations for specific projects, trade access programs for professionals.

For any inquiries related to:

Order Cancellation: If you have placed an order and wish to cancel it before it ships, you would need to contact their customer service directly, referencing your order number. Their specific cancellation policy for orders e.g., within X hours, before shipment would be outlined in their terms and conditions or sales policy.
Trade Access Program Discontinuation: If a design professional wishes to discontinue their participation in the “Design Trade Access” program, they would likely need to contact their dedicated trade specialist or the general customer service line. This would typically involve a request to remove their account from the program benefits.

In summary, for the general consumer using Countryfloors.com, there is no “subscription” to cancel.

Any cancellation would pertain to an order placed or, for professionals, participation in their trade program.

Frequently Asked Questions

What is Countryfloors.com?

Countryfloors.com is an online retailer and design house specializing in a wide range of decorative ceramic tiles, natural stone, and mosaics.

They offer products for various applications, including floors, backsplashes, and walls, catering to both residential and commercial projects.

What types of tiles does Countryfloors.com offer?

Countryfloors.com offers a diverse selection, including glazed terracotta, thin brick tiles, marble mosaics, ceramic tiles, limestone tiles, floor tiles, backsplash tiles, and subway tiles.

They also highlight handmade terracotta and various natural stone options.

Does Countryfloors.com have physical showrooms?

Yes, Countryfloors.com has showrooms located nationwide in the US, as well as in the Caribbean and Europe, allowing customers to view products in person. Hertsenergy.co.uk Reviews

Can I customize mosaic designs at Countryfloors.com?

Yes, Countryfloors.com offers a “Mosaic Customization Program” that allows customers to create their own color ways using their water jet design offerings.

Is Countryfloors.com suitable for trade professionals?

Yes, Countryfloors.com offers a “Design Trade Access” program for professionals, providing special pricing, a dedicated trade specialist, and fast shipping.

How long has Countryfloors.com been in business?

Countryfloors.com has a long history, dating back to 1964, indicating over 60 years of experience in the tile and natural stone industry.

Are Countryfloors.com products considered high-end?

Based on their focus on natural stone, handmade tiles, intricate mosaics, and a “design house” approach, Countryfloors.com generally caters to the premium to luxury segment of the market.

Does Countryfloors.com provide design inspiration?

Yes, the website features a “Share Your Projects” section showcasing various real-world installations, along with evocative descriptions and concepts to inspire customers. Braun-clocks.com Reviews

How can I contact Countryfloors.com for help with my project?

You can contact Countryfloors.com directly via their “Contact us” option on the website to receive assistance with project planning and product selection.

Do I need to seal natural stone tiles from Countryfloors.com?

Yes, natural stone tiles are typically porous and require regular sealing to protect against stains and moisture.

Always follow the manufacturer’s recommendations for your specific stone type.

Are thin brick tiles from Countryfloors.com suitable for exterior use?

While thin brick tiles can be used for exterior applications, it is essential to check the specific product specifications and consult with Countryfloors.com or a professional installer to ensure suitability for your local climate and intended use.

Does Countryfloors.com offer installation services?

The website does not explicitly state that they offer installation services. Smoothwall.com Reviews

They primarily sell the tiles, but may be able to recommend professional installers through their showroom network.

How do I clean tiles purchased from Countryfloors.com?

Cleaning methods depend on the tile material.

Generally, use pH-neutral cleaners for natural stone and mild, all-purpose cleaners for glazed ceramic/porcelain.

Avoid harsh chemicals or abrasive scrubbers, and always clean spills promptly.

Can I order samples from Countryfloors.com?

While not explicitly mentioned on the homepage, reputable tile retailers typically offer samples to allow customers to assess color, texture, and quality in their own space before making a large purchase. You would likely need to inquire directly. Swooped.co Reviews

What is the return policy for Countryfloors.com?

Specific details of the return policy are not on the homepage.

You would need to consult the terms and conditions or contact their customer service for information on returns, exchanges, and restocking fees for tile orders.

Does Countryfloors.com sell tile adhesive or grout?

While they specialize in tiles, they likely offer or recommend complementary products like adhesives, grouts, and sealers.

You would need to check individual product listings or inquire with their sales team.

Is Countryfloors.com good for commercial projects?

Yes, their “Share Your Projects” section includes examples like “Irving Farm Coffee Roasters,” indicating their products and services are suitable for commercial applications, especially with their trade program. Brownbreadonline.co.uk Reviews

How can I get special pricing from Countryfloors.com?

Special pricing is typically available through their “Design Trade Access” program for qualified professionals architects, designers, contractors.

What is the typical lead time for Countryfloors.com orders?

Lead times can vary significantly based on product availability, whether it’s an in-stock item, a special order, or a custom mosaic.

Fast shipping is mentioned for trade members, but general lead times would require direct inquiry.

How does Countryfloors.com ensure product quality?

Their claim as an “award-winning” design house and their long history since 1964 suggest a commitment to quality control and sourcing premium materials from reputable manufacturers.

They also emphasize craftsmanship in their product descriptions. Bydsouthwest.co.uk Reviews

Countryfloors.com Reviews