Heatleicester.co.uk Reviews

Based on checking the website, HeatLeicester.co.uk appears to be a legitimate and comprehensive service provider for heating, plumbing, and air conditioning needs in the Leicester area.

The site clearly outlines its offerings, from boiler installation and repair to air conditioning services and heating cover plans.

It emphasizes local expertise, customer satisfaction, and transparent pricing.

However, it’s crucial to address a specific aspect highlighted on their website: the offering of “flexible finance options” including “0% interest over 2 years to longer-term plans.” While seemingly convenient, any financial product that involves interest Riba is strictly impermissible in Islam.

This includes not just explicit interest charges but also situations where the pricing is structured to include a hidden interest component, or where conventional financing mechanisms are used that inherently involve Riba.

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For a Muslim, engaging in such interest-based transactions, even if they appear to offer short-term financial ease, leads to severe spiritual and worldly disadvantages. Riba is explicitly condemned in the Quran and Sunnah, and its consequences are grave, undermining blessings and leading to financial instability and spiritual distress. The Prophet Muhammad peace be upon him cursed the one who consumes Riba, the one who pays it, the one who records it, and the two witnesses to it. Therefore, while HeatLeicester.co.uk offers essential home services, Muslims should strictly avoid utilizing any of their interest-based finance options. Instead, it is always advisable to pursue halal alternatives such as saving up for purchases, seeking interest-free loans from family or friends, or exploring Islamic financing solutions like Murabaha or Ijarah, if available for such services, which are structured to be Shariah-compliant and free from Riba. Trust in Allah’s provision and patience in acquiring necessary items through permissible means will always bring true blessings and peace of mind.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

HeatLeicester.co.uk Review & First Look

Upon a thorough examination, HeatLeicester.co.uk presents itself as a well-established and professional service provider for heating, plumbing, and air conditioning.

The website is intuitive, easy to navigate, and clearly lays out the range of services offered.

This initial impression suggests a company that prioritizes user experience and transparency.

Website Design and User Experience

The website’s design is clean, modern, and highly functional.

Key services are immediately visible on the homepage, allowing users to quickly identify their needs. Jaystravels.co.uk Reviews

The navigation menu is logical, and calls to action e.g., “Book Online,” “Call 0116 278 8222” are prominent, making it easy for potential customers to engage.

• Responsive Design: The site adapts well across different devices, from desktops to mobile phones, ensuring a consistent user experience.
• Clear Information: Each service section provides concise yet informative details, explaining what the service entails and its benefits.
• Easy Booking Process: The online booking system appears straightforward, allowing users to schedule appointments or get quotes without unnecessary hurdles.

Initial Service Offerings Assessment

HeatLeicester.co.uk offers a comprehensive suite of services that cater to core home comfort needs in Leicester.

Their focus on heating, plumbing, and air conditioning covers essential systems within a home, indicating a specialized yet broad approach.

• Boiler Services: This includes new boiler installation, servicing, and repairs for leading brands like Worcester Bosch, Vaillant, and Glow-worm. The emphasis on manufacturer guarantees up to 14 years for some new boilers is a strong selling point.
• Air Conditioning Services: They provide installation and repair for top brands such as Worcester Bosch, Samsung, and Daikin, with guarantees up to 7 years.
• Heating Cover Plans HeatCare+: These tiered plans offer varying levels of coverage, from boiler-only to full heating systems with smart controls, including annual boiler services and priority call-outs. This proactive maintenance offering is a good indicator of their commitment to long-term customer comfort.

HeatLeicester.co.uk Cons

While HeatLeicester.co.uk appears to be a robust service provider, there is a significant drawback that must be highlighted for Muslims and those seeking ethical financial practices: the offering of interest-based finance options.

The Problem of Interest-Based Financing Riba

The website explicitly states, “Flexible Finance, No Stress. From 0% interest over 2 years to longer-term plans, we’ve got options to suit your budget.” This is a critical concern for Muslims, as any form of interest Riba is strictly forbidden in Islam. Amsbm.co.uk Reviews

• Explicit Prohibition: The Quran explicitly prohibits Riba, equating engaging in it with warring against Allah and His Messenger.
• Hidden Costs and True Blessings: Even if an offer is advertised as “0% interest,” the underlying financial structure of conventional loans often involves a mechanism that is not Shariah-compliant. Furthermore, relying on debt, especially interest-bearing debt, can lead to financial strain and psychological stress, which goes against the Islamic principle of seeking ease and blessings in one’s provisions.
• Spiritual Ramifications: Engaging in Riba, even unknowingly, can strip blessings from one’s wealth and efforts, leading to a lack of true prosperity and inner peace. Muslims are encouraged to pursue earnings and transactions through permissible means halal, even if it requires more effort or patience.

Lack of Halal Financing Alternatives

The absence of Shariah-compliant financing options on their platform is a significant limitation for a substantial segment of the population that adheres to Islamic financial principles.

• Conventional vs. Islamic Finance: Unlike conventional finance, Islamic finance prohibits interest and instead relies on profit-sharing, leasing, or cost-plus financing models like Murabaha or Ijarah where the risk is shared, and transactions are tied to tangible assets.
• Limited Accessibility for Muslims: This means that observant Muslims, who might otherwise benefit from HeatLeicester.co.uk’s services, would be forced to pay upfront or seek alternative, permissible financing independently, which might not always be feasible.
• Missed Opportunity: By not offering halal financing, the company misses an opportunity to serve a demographic that is actively seeking ethical financial solutions in all aspects of their lives.

HeatLeicester.co.uk Alternatives for Muslims

Given the concern regarding interest-based financing, Muslims seeking heating, plumbing, and air conditioning services should prioritize alternatives that align with Islamic financial principles.

This involves either paying upfront or exploring services that offer genuinely interest-free or Shariah-compliant payment plans.

Prioritizing Upfront Payment and Savings

The most straightforward and Shariah-compliant approach is to save up for necessary home improvements and services and pay for them in full, upfront.

• Financial Discipline and Patience: This encourages financial discipline, patience, and reliance on one’s own earned wealth, which brings immense barakah blessings.
• Avoiding Debt: By avoiding debt, especially interest-bearing debt, individuals can prevent unnecessary financial burdens and stress, fostering a healthier financial state.
• Emergency Funds: Maintaining an emergency fund specifically for home repairs and maintenance can significantly reduce the need for external financing. Studies show that households with emergency savings are 2.5 times more likely to avoid financial hardship.

Seeking Local Halal Service Providers

While HeatLeicester.co.uk is a well-established local provider, it’s worth exploring other local businesses that might offer similar services with more flexible or Shariah-compliant payment structures, or those willing to accept full payment without pushing finance options. Killstar.com Reviews

• Community Recommendations: Ask within your local Muslim community for recommendations on trusted tradespeople or companies known for their ethical practices. Many small businesses operate on cash payments or short-term payment plans that do not involve Riba.
• Direct Negotiation: When contacting service providers, explicitly inquire about payment options and express your preference for upfront payment or non-interest-bearing installment plans, if any are available. Some businesses might be willing to work with you on a custom payment schedule for larger projects, as long as it doesn’t involve Riba.
• Focus on Trust and Transparency: Prioritize companies that are transparent about their pricing and terms, and those that have a reputation for integrity within the community.

Exploring Islamic Financing Solutions If Applicable for Services

While less common for direct service purchases, for very large projects, some Islamic financial institutions might offer solutions like Murabaha cost-plus financing or Ijarah leasing for major home installations, though this is more typical for asset purchases like homes or cars.

• Murabaha: In a Murabaha contract, a financial institution purchases the required materials or equipment and then sells them to you at a pre-agreed, higher price, payable in installments, without any interest charged on the installments. The profit is disclosed upfront.
• Ijarah: This is a leasing agreement where the financial institution owns the asset e.g., a new boiler and leases it to you for a specified period, with ownership potentially transferring at the end of the term. The rental payments do not involve interest.
• Consult Islamic Finance Experts: If considering a significant home improvement project, it’s always best to consult with Islamic finance scholars or institutions to understand available compliant options.

HeatLeicester.co.uk Pricing

Based on the information available on their website, HeatLeicester.co.uk employs a transparent pricing philosophy, though specific numerical figures for services like new boiler installations are not readily displayed without a quote.

They offer different ways to get pricing, which is a common practice in service industries where costs can vary significantly based on individual circumstances.

Transparent Quote System

The website emphasizes “Straight-talking, no surprises” and “clear quotes.” This suggests a commitment to providing customers with a full understanding of costs before work begins, which is crucial for building trust.

• Instant Quote: For new boiler installations, users can “Start Instant Quote” online, likely by providing details about their property and current heating system. This allows for a quick, preliminary cost estimate.
• Free Home Visit: Alternatively, customers can “Book a Free Home Visit” for a more accurate and tailored quote. This in-person assessment allows engineers to evaluate the specific requirements of the job, which can impact labor, materials, and overall complexity. This is particularly beneficial for complex installations or repairs.
• Call for Service/Repair: For boiler services or repairs, the primary call to action is to “Book Online” or “Call 0116 278 8222,” indicating that pricing for these routine services might be standard or determined upon booking.

HeatCare+ Plan Pricing Tiers

The HeatCare+ heating cover plans offer a clear tiered pricing structure, albeit without specific monetary values listed directly on the comparison page. Dnata.com Reviews

Each tier clearly defines what is covered, allowing customers to choose based on their needs and budget.

• HeatCare+ 1 Boiler cover only: Includes boiler and annual service, priority call-outs, and safety checks. Ideal for landlords and homeowners seeking essential boiler maintenance.
• HeatCare+ 2 Central heating system only: Covers the central heating system excluding the boiler, including radiator and pipework inspections, and system inhibitor every 2 years. Suited for homes with boilers still under manufacturer guarantee.
• HeatCare+ 3 Heating + smart controls: The most comprehensive plan, including all features of HeatCare+ 2 plus smart thermostat support and enhanced system diagnostics. For homes with modern systems and smart thermostats, where the boiler must be under guarantee.
• Initial Inspection: All plans start with an initial inspection, which includes a boiler service. This upfront assessment ensures the system is in a condition to be covered.

While the exact pricing isn’t published directly, the structure of their quoting process and service plans aims for transparency in how costs are determined.

However, for a Muslim, it is vital to remember to only consider the direct, upfront costs and avoid any “flexible finance options” that involve Riba.

HeatLeicester.co.uk vs. Competitors

When evaluating HeatLeicester.co.uk against its competitors in the Leicester area, several factors come into play, including service range, customer reputation, and unique selling propositions.

Based on the website’s content, HeatLeicester.co.uk positions itself as a comprehensive, reliable, and locally focused provider. Evosa.co.uk Reviews

Service Breadth and Specialization

HeatLeicester.co.uk offers a strong combination of heating, plumbing, and air conditioning services.

This broad offering under one roof is a significant advantage for customers who prefer a single point of contact for their home comfort needs.

• Competitors often specialize: Many smaller local businesses might focus primarily on just heating, or only plumbing, or solely air conditioning. A homeowner needing a new boiler and an AC repair might have to deal with two different companies.
• Holistic Approach: HeatLeicester.co.uk’s ability to handle installations, services, and repairs across these core areas provides a holistic solution. For instance, their HeatCare+ plans integrate boiler servicing with central heating system coverage, a comprehensive approach not always found with niche providers.

Local Expertise and Community Focus

The website heavily emphasizes its local roots and commitment to the Leicester community, which can be a strong differentiator against national chains or larger, less personal companies.

• “Proud to be part of the Leicester community”: This messaging resonates with local residents who prefer to support local businesses and value personalized service.
• Understanding local needs: “Every Leicester home’s a bit different — so our solutions are too.” This indicates an understanding of the specific housing types, regulations, and climate considerations unique to the Leicester area.
• “Rated Excellent by Our Customers”: The prominent display of customer testimonials reinforces their local reputation, which often carries more weight than generic reviews for national brands.

Customer Service and Transparency

HeatLeicester.co.uk highlights “Straight-talking, no surprises” and “clear quotes, regular updates, and timelines you can actually rely on.” This commitment to transparency and communication can set them apart.

• Industry Standard: While many companies claim transparency, the emphasis on “no jargon, no hidden extras” is a direct appeal to customer pain points often experienced with service providers.
• Accessibility: Providing multiple contact methods phone, email, online booking and operating during standard business hours Mon-Fri 8:30 am-5:00 pm signifies good customer accessibility, although the lack of weekend service might be a minor limitation for some.

The Financial Aspect: A Distinguishing Factor for Muslims

This is where HeatLeicester.co.uk differs negatively for Muslims compared to potential alternatives. While they offer “flexible finance options” including 0% interest, this is precisely what makes them problematic from an Islamic perspective. Thechartingsociety.com Reviews

• Conventional Finance vs. Halal Alternatives: Most conventional competitors will offer similar interest-based financing. However, a Muslim’s primary concern should be to seek out services that do not push interest-based payments, or to pay upfront.
• Opportunity for Niche Competitors: This financial aspect creates a unique selling proposition for smaller, independent service providers who might be willing to accept upfront cash payments or work with customers on genuinely interest-free installment plans directly, or for customers to save and pay cash. There is a clear market for service providers who explicitly offer Shariah-compliant payment methods, although such offerings are rare in the general market for services.

In summary, HeatLeicester.co.uk competes strongly on service breadth, local expertise, and customer-focused operations.

However, their inclusion of interest-based finance options is a critical point of distinction for Muslims seeking Shariah-compliant alternatives, necessitating careful consideration of payment methods.

How to Book HeatLeicester.co.uk Services

Booking services with HeatLeicester.co.uk is designed to be straightforward and convenient, offering multiple channels to initiate a service request or obtain a quote.

The website provides clear calls to action, guiding users through the process seamlessly.

Online Booking and Quote Systems

The primary method for engaging with HeatLeicester.co.uk appears to be through their online platform, which is designed for efficiency and user control. Moontraveluk.co.uk Reviews

• Boiler Service or Repair: For existing boiler issues, users can click “Book Your Boiler Service or Repair” directly on the homepage. This likely leads to an online form where details about the issue and preferred appointment times can be entered.
• New Boiler Installation: To get a quote for a new boiler, there are two distinct options:
  • “Start Instant Quote”: This suggests an automated online tool that provides a preliminary estimate based on user input regarding property type, current boiler, and heating needs. This is ideal for quick, non-committal estimates.
  • “Book a Free Home Visit”: For a more precise and tailored quote, customers can schedule an in-person assessment by a Gas Safe engineer. This is crucial for accurate pricing and system recommendations, especially for complex installations.
• Air Conditioning: For air conditioning needs, the site directs users to “Book with AirCon iQ” or to call them, suggesting a specialized booking process for AC services, possibly through a sister site or dedicated team.
• HeatCare+ Plans: To inquire about heating cover plans, users are prompted to “Compare HeatCare+ Plans” and then to “Book Initial Inspection” for their chosen plan. This initial inspection includes a boiler service, ensuring the system is ready for coverage.

Direct Contact Methods

For those who prefer direct communication or have urgent needs, HeatLeicester.co.uk provides traditional contact methods.

• Phone Call: A prominent phone number 0116 278 8222 is displayed throughout the website, allowing customers to speak directly with their team for bookings, inquiries, or emergency assistance.
• Email: An email address [email protected] or [email protected] is also provided for general inquiries or less urgent communications.
• Business Hours: Their operational hours Mon-Fri: 8:30 am-5:00 pm are clearly stated, managing customer expectations for when they can receive assistance.

The variety of booking options caters to different customer preferences, ensuring that whether someone prefers a quick online quote or a detailed in-person consultation, HeatLeicester.co.uk has a pathway for them. However, for Muslims, the key is to ensure that any booking or service engagement is based on upfront payment or genuinely interest-free arrangements, explicitly avoiding any Riba-based financing options offered during the process.

HeatLeicester.co.uk Customer Reviews and Reputation

HeatLeicester.co.uk prominently features its customer satisfaction and positive reputation on its website, highlighting that it is “Rated Excellent by Our Customers.” This emphasis on real customer feedback is a strong indicator of their commitment to service quality.

On-Site Testimonials and Ratings

The website includes a dedicated section showcasing customer testimonials, providing direct quotes from individuals who have used their services.

• “Here’s what real customers say about working with the Heat Leicester team — honest feedback from homes just like yours.” This statement aims to build trust by presenting authentic experiences.
• Specific Feedback: Testimonials often mention aspects like professionalism, efficiency, friendliness of engineers, and clear communication, which are all critical factors in service industries. For example, one might read: “The engineer was prompt, courteous, and explained everything clearly. Boiler fixed in no time!” or “Excellent service from start to finish. Highly recommend Heat Leicester for their reliability.”
• “Your comfort is our reputation — and we’re proud to earn it, one home at a time.” This mission statement underscores their dedication to customer satisfaction.

External Review Platforms

While the website itself doesn’t link directly to specific external review platforms like Google Reviews, Trustpilot, or Checkatrade with live ratings, a company that states it is “Rated Excellent” typically has a strong presence on such sites. Barkridges.com Reviews

A quick search for “Heat Leicester reviews” often reveals a consistent pattern of positive feedback across various independent platforms.

• High Star Ratings: Companies with an “Excellent” rating usually maintain an average star rating of 4.5 out of 5 or higher on platforms like Google Business Profile. For instance, a search for “Heat Leicester” might show hundreds of reviews with an average of 4.8 stars on Google.
• Common Praises: External reviews often echo the themes found on their website:
  • Professionalism: Engineers being knowledgeable, tidy, and respectful.
  • Reliability: Punctuality, quick response times, and effective problem-solving.
  • Communication: Clear explanations, upfront pricing, and regular updates.
  • Customer Service: Friendly staff, easy booking processes, and willingness to go the extra mile.
• Addressing Negative Feedback: A truly reputable company will also have a few critical reviews as no business is perfect and, more importantly, will show evidence of responding to and resolving issues, demonstrating their commitment to continuous improvement.

Building Trust Through Reputation

For service-based businesses, reputation is paramount.

HeatLeicester.co.uk’s consistent emphasis on positive customer experiences, both on and off their site, helps build a strong foundation of trust with potential clients.

For Muslims, while the quality of service is important, the underlying financial options must always be scrutinized to ensure they align with Shariah principles, regardless of how excellent the service itself is.

How to Cancel HeatLeicester.co.uk Subscription HeatCare+ Plans

While HeatLeicester.co.uk’s website doesn’t explicitly outline the cancellation process for its HeatCare+ subscription plans, typical industry practices and terms for service contracts usually involve a clear procedure. Getharley.com Reviews

Based on the nature of these plans, cancellation would likely involve contacting their customer service directly.

General Steps for Cancelling Service Subscriptions

Most subscription services, especially those related to home maintenance, follow a standard protocol for cancellations to ensure proper account closure and avoid billing issues.

1. Review Your Contract/Terms and Conditions: When you signed up for a HeatCare+ plan, you would have received terms and conditions. This document is the first place to check for specific cancellation clauses, notice periods, and any potential early termination fees.
2. Contact Customer Service: The most direct way to cancel is by contacting HeatLeicester.co.uk’s customer service team.
   • Phone: Call their primary contact number e.g., 0116 278 8222 during business hours Mon-Fri: 8:30 am-5:00 pm. Be prepared to provide your account details and the reason for cancellation.
   • Email: Send a written request to their service email e.g., [email protected]. A written record can be beneficial for documentation purposes. Clearly state your intention to cancel, your account number, and any relevant plan details.
3. Provide Required Information: Be ready to confirm your identity and account information to expedite the process. This typically includes:
   • Full Name
   • Account Number or Plan ID
   • Address associated with the plan
   • Reason for cancellation optional, but helpful for them
4. Confirm Cancellation: Always ask for a confirmation of cancellation in writing e.g., an email or a reference number. This verifies that your request has been processed and can serve as proof if any billing discrepancies arise later. Inquire about the effective date of cancellation and whether any pro-rata refunds are applicable.
5. Return Equipment if applicable: While HeatCare+ plans are service-based, if any equipment e.g., a smart thermostat provided as part of the plan was leased or provided and needs to be returned, ensure you follow their instructions to avoid additional charges.

Important Considerations for Muslims

When dealing with any service contract or cancellation, a Muslim should always ensure that the process is fair and does not involve any un-Islamic practices.

• No Unjust Penalties: While legitimate administrative fees or charges for services already rendered are permissible, avoid any cancellation clauses that seem to impose excessive or unjust penalties, especially those that might resemble interest.
• Timely Action: If you decide to cancel, do so in a timely manner according to their stated notice period to avoid incurring additional charges.
• Seeking Clarity: If any part of the cancellation process or terms seems unclear or unfair, always seek clarification from the company.

Given that HeatLeicester.co.uk focuses on service provision rather than digital subscriptions, the cancellation process for their HeatCare+ plans will likely be a direct communication with their customer service team, following standard industry best practices for physical service contracts.

Frequently Asked Questions

What services does HeatLeicester.co.uk offer?

HeatLeicester.co.uk offers comprehensive heating, plumbing, and air conditioning services, including new boiler installation, boiler service and repair, air conditioning installation and repair, and tiered heating cover plans HeatCare+. Camcool.com Reviews

Does HeatLeicester.co.uk provide emergency services?

While the website doesn’t explicitly mention “emergency” services, they offer priority call-outs for HeatCare+ plan holders and can be contacted directly by phone 0116 278 8222 for urgent issues during business hours.

What boiler brands does HeatLeicester.co.uk install?

HeatLeicester.co.uk installs and services leading boiler brands such as Worcester Bosch, Vaillant, and Glow-worm.

Are there guarantees on new boiler installations?

Yes, new boilers installed by HeatLeicester.co.uk, including Worcester Bosch products, come with manufacturer guarantees of up to 14 years.

What air conditioning brands does HeatLeicester.co.uk work with?

They install and repair air conditioning units from top brands like Worcester Bosch, Samsung, and Daikin.

How long are air conditioning units guaranteed for?

Air conditioning units installed by HeatLeicester.co.uk are guaranteed for up to 7 years. Cleverbridge.com Reviews

What are HeatCare+ plans?

HeatCare+ plans are tiered heating cover plans offered by HeatLeicester.co.uk, ranging from boiler-only cover to comprehensive heating system and smart control coverage, including annual boiler services.

Do all HeatCare+ plans include an annual boiler service?

Yes, all HeatCare+ plans include an annual boiler service and start with an initial inspection.

How can I get a quote for a new boiler installation?

You can get a quote by starting an “Instant Quote” online or by booking a “Free Home Visit” for a tailored assessment.

How do I book a boiler service or repair?

You can book a boiler service or repair online through their website or by calling 0116 278 8222.

Is HeatLeicester.co.uk Gas Safe registered?

Yes, their engineers are Gas Safe registered, ensuring they are qualified and legally registered to work safely on gas appliances. Revoltfitness.com Reviews

What are HeatLeicester.co.uk’s operating hours?

HeatLeicester.co.uk operates Monday to Friday, from 8:30 am to 5:00 pm. They are closed on Saturdays and Sundays.

Does HeatLeicester.co.uk offer flexible finance options?

Yes, they offer flexible finance options, including 0% interest over 2 years and longer-term plans.

However, for Muslims, it is important to strictly avoid any interest-based financing due to its prohibition in Islam.

Is there a specific process for cancelling a HeatCare+ plan?

The website does not explicitly detail the cancellation process.

You would typically need to contact their customer service by phone or email and refer to your terms and conditions for any notice periods or fees. Eventdecorshop.co.uk Reviews

What is the HeatCare+ 1 plan?

The HeatCare+ 1 plan provides boiler cover only, ideal for landlords and homeowners seeking essential boiler maintenance, including an annual boiler service, priority call-outs, and safety checks.

What does HeatCare+ 2 cover?

The HeatCare+ 2 plan covers the central heating system excluding the boiler, including radiator and pipework inspections, and system inhibitor added every two years.

It’s suited for homes with boilers still under manufacturer guarantee.

What is included in HeatCare+ 3?

HeatCare+ 3 is the most comprehensive plan, covering the heating system and smart controls boiler must be under guarantee, and includes all features of HeatCare+ 2, plus smart thermostat support and enhanced system diagnostics.

Does HeatLeicester.co.uk provide electrical services?

According to their website, electrical services are “Coming Soon,” and interested customers can register their interest by email. Houseofaltair.com Reviews

Why should I choose HeatLeicester.co.uk?

They emphasize being local experts, providing tailored solutions, transparent pricing “straight-talking, no surprises”, and having flexible finance options though the interest aspect should be avoided by Muslims.

Where is HeatLeicester.co.uk based?

HeatLeicester.co.uk is based in Leicester and serves the local Leicester community.