Dm.de Reviews

Based on checking the website, dm.de is the online presence of dm-drogerie markt, one of Germany’s largest drugstore chains.

It offers a vast array of everyday consumer goods, ranging from personal care products, health and beauty items, household essentials, and baby products, to some food and pet supplies.

This platform primarily serves customers seeking convenience in purchasing their regular drugstore needs online, often emphasizing affordability and a wide selection.

The platform provides a digital storefront for the physical dm stores, allowing customers to browse product categories, check product availability, read customer reviews, and have items delivered directly to their homes or ready for in-store pickup.

While it focuses heavily on consumer packaged goods, the overall value proposition of dm.de lies in its comprehensive product range and competitive pricing, making it a go-to destination for many German online shoppers looking for reliable household and personal care supplies.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

dm.de Review & First Look

When you first land on dm.de, the immediate impression is one of a well-organized, comprehensive online drugstore. It’s clear that this isn’t some niche boutique.

It’s a digital extension of a massive retail operation designed to handle a high volume of diverse products.

Think of it as the digital equivalent of a well-stocked supermarket for your everyday essentials.

The site’s interface is clean, intuitive, and remarkably user-friendly, which is a massive plus when you’re navigating thousands of products.

Initial User Experience and Navigation

The site is built with efficiency in mind. Dukedirect.co.uk Reviews

• Clear Categories: Products are neatly categorized, from “Gesicht & Körper” Face & Body to “Haushalt” Household and “Baby & Kind” Baby & Child. This makes drilling down to specific items straightforward.
• Search Functionality: The search bar is prominent and highly effective. It auto-suggests as you type, pulling relevant products and categories, which saves a ton of time.
• Visual Appeal: While not overly flashy, the design is modern and bright. Product images are high-quality, and the layout avoids clutter, making browsing a pleasant experience.

Product Range and Depth

The sheer volume of products is impressive.

Based on public data, dm-drogerie markt typically carries over 12,000 products in its physical stores, and a significant portion of these are available online. This includes:

• Personal Care: Shampoos, conditioners, body lotions, deodorants, dental hygiene, cosmetics.
• Health & Wellness: Over-the-counter remedies though not prescription drugs, dietary foods, natural health products.
• Household: Cleaning supplies, laundry detergents, paper products.
• Baby & Child: Diapers, baby food, formula, baby care products, toys.
• Pet Care: A selection of pet food and accessories.
• Photography Services: Yes, you can even order photo prints and personalized photo products, tying back to their in-store photo services.

The depth within each category is also notable.

For instance, within “shampoo,” you’re not just getting two or three brands.

You’re seeing dozens, catering to various hair types, budgets, and preferences, including many of dm’s popular private labels like Balea and alverde. Tuinleveringonline.nl Reviews

dm.de Features

dm.de is more than just an online shop.

It integrates several features designed to enhance the shopping experience and provide value to its customers.

These features range from robust filtering options to personalized recommendations and integration with physical store services.

Advanced Filtering and Product Discovery

One of the standout features is the sophisticated filtering system.

• Detailed Filters: When you’re in a product category, you can filter by brand, price range, skin type, hair type, specific ingredients e.g., “vegan,” “gluten-free,” “fragrance-free”, and even certifications e.g., “NaTrue” for natural cosmetics. This is crucial for customers with specific needs or preferences.
• Sorting Options: You can sort results by relevance, price low to high or high to low, bestsellers, and new arrivals, allowing for quick navigation to desired products.
• “Meine dm” Account: Registering for a “Meine dm” account unlocks personalized features like a wish list, order history, and potentially tailored product recommendations based on past purchases.

Loyalty Programs and Promotions

Dm.de leverages its “PAYBACK” loyalty program integration. Keytravel.com Reviews

• PAYBACK Points: Customers can link their PAYBACK card to their dm.de account and collect points on online purchases, which can then be redeemed for rewards or discounts. This is a significant draw for users already participating in the PAYBACK ecosystem.
• Exclusive Online Offers: The website frequently features online-exclusive promotions, discounts, and bundles that might not be available in physical stores. These are prominently displayed on the homepage and within category sections.
• Digital Coupons: The “Coupons” section allows users to activate digital coupons for both online and in-store purchases, providing additional savings.

In-Store Integration and Services

Dm.de seamlessly integrates with dm’s extensive network of physical stores.

• Click & Collect: A highly popular feature is “Express-Abholung” Express Pickup, where you can order online and pick up your items from a chosen dm store within a few hours often within 3-6 hours, depending on store readiness. This is incredibly convenient for urgent purchases or avoiding shipping fees.
• Store Availability Checker: Product pages often show the current stock availability in nearby dm stores, helping customers decide whether to buy online or visit a local branch.
• Returns: Returns of online orders can often be processed free of charge in any dm physical store, simplifying the process for customers.

dm.de Pros & Cons

Like any massive online retail platform, dm.de comes with its own set of advantages and disadvantages.

Understanding these can help you decide if it’s the right fit for your online shopping needs.

Advantages of Shopping on dm.de

The benefits primarily revolve around convenience, selection, and value.

• Massive Product Selection: You’d be hard-pressed to find a broader range of drugstore essentials online in Germany. From common brands to niche organic lines and dm’s own high-quality private labels Balea, alverde, ebelin, the variety is immense.
• Competitive Pricing: dm is known for its everyday low prices, and this extends to its online store. They often beat or match competitors, especially on their private label products, which offer exceptional value for money.
• User-Friendly Interface: The website is intuitively designed, making product discovery and checkout a smooth process. The search and filtering options are top-tier, ensuring you can find exactly what you need quickly.
• Convenient Delivery Options: Beyond standard home delivery, the “Express-Abholung” Click & Collect service is a must, allowing for rapid pickup from a local store, often within hours. This combines the speed of physical shopping with the convenience of online ordering.
• PAYBACK Integration: For existing PAYBACK members, collecting points on dm.de purchases adds tangible value, converting spending into rewards or discounts.
• Customer Reviews and Information: Product pages are rich with customer reviews, ratings, and detailed descriptions, aiding informed purchasing decisions.

Potential Drawbacks of Shopping on dm.de

While the pros are significant, there are a few areas where dm.de could improve or where it might not be the best fit for every shopper. Boxchilli.com Reviews

• Shipping Costs Threshold: While free shipping is available, it typically requires a minimum order value e.g., €49. For smaller orders, shipping fees can add a noticeable cost, making it less economical unless you opt for Click & Collect.
• Limited International Shipping: dm.de primarily serves the German market. International shipping options are very limited or non-existent, which is a downside for non-German residents wishing to access their products.
• No Pharmacy Items: Unlike some other online drugstores, dm.de does not sell prescription medications or a wide range of over-the-counter pharmaceuticals typically found in a traditional Apotheke pharmacy due to German regulations. This limits its scope compared to a full-service online pharmacy.
• Customer Service Responsiveness: While generally good, some users report that customer service, particularly for complex order issues, can sometimes be slower than expected. This isn’t unique to dm.de but is worth noting.
• Packaging Concerns: As with any large e-commerce operation, there can be occasional feedback about excessive packaging for smaller items, though dm has been working to improve its sustainability practices.

dm.de Alternatives

While dm.de is a dominant player in the German online drugstore market, a few credible alternatives offer similar or complementary services.

Depending on your specific needs, one of these might be a better fit.

Direct Competitors in the German Market

These platforms offer similar product ranges and compete directly with dm.de.

• Rossmann.de: Rossmann is dm’s primary brick-and-mortar competitor in Germany, and its online store, rossmann.de, offers a very similar range of personal care, household, and baby products.
  • Pros: Often has different promotions, a strong private label selection e.g., Isana, Alterra, and a competitive loyalty program “Rossmann app” coupons.
  • Cons: Website navigation can sometimes feel slightly less polished than dm.de, and their Click & Collect network might not be as widespread depending on your location.
• Douglas.de: While primarily focused on prestige cosmetics and fragrances, Douglas has expanded its offering to include more general beauty and some personal care items.
  • Pros: Excellent for high-end beauty, exclusive brands, and gift sets. Offers beauty advice and a strong loyalty program.
  • Cons: Generally more expensive for everyday essentials, and the range of household or baby products is very limited compared to dm or Rossmann.
• Shop-apotheke.com / DocMorris.de: These are leading online pharmacies in Germany.
  • Pros: Crucial for purchasing prescription medications with a valid prescription and a much wider range of over-the-counter drugs, health supplements, and medical devices. Often offer fast delivery for these items.
  • Cons: Product range for non-pharmaceutical items like general personal care or household goods is much smaller and often more expensive than dm.de. They don’t typically carry the same range of private labels or low-cost essentials.

General E-commerce Platforms with Drugstore Sections

Larger marketplaces also carry many of the products found on dm.de.

• amazon.com: The undisputed king of e-commerce, amazon.com, has a massive “Drogerie & Körperpflege” Drugstore & Personal Care section.
  • Pros: Unbeatable selection, fast delivery especially with Prime, and often competitive pricing through various sellers. You can buy virtually anything in one place.
  • Cons: Can be overwhelming with too many options, quality varies by seller, and less focus on the “drugstore” experience e.g., no dedicated loyalty programs for personal care items, and less curated private labels specific to a drugstore.
• Rewe.de / Edeka.de Online Supermarkets: Many major German supermarkets now offer online grocery delivery, and this often includes a decent selection of drugstore items.
  • Pros: Convenience of getting groceries and drugstore items delivered together. Useful for bulk buys of household essentials.
  • Cons: Limited selection compared to dedicated drugstores like dm.de, and prices might be slightly higher for some non-grocery items. Delivery slots can be in high demand.

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How to Cancel dm.de Subscription

While dm.de doesn’t typically operate on a subscription model for its core product offerings it’s primarily a direct purchase e-commerce site, there are a few scenarios where you might need to manage or cancel recurring aspects.

This primarily applies to their “Dauerhaft günstig” Permanently Low Price guarantee, occasional specific product subscriptions, or opting out of newsletters.

Managing Product Subscriptions if offered

Occasionally, dm.de might offer a “subscribe and save” option for certain high-consumption items, although this is not a widespread feature.

• Check “Mein dm” Account: If you’ve subscribed to a specific product, you’ll typically manage this through your “Mein dm” customer account.

  1. Log in to your dm.de account.

  2. Navigate to your account dashboard usually labeled “Mein Konto” or “Mein dm”. Mwperformance.co.uk Reviews

  3. Look for a section related to “Abonnements” Subscriptions or “Dauerbestellungen” Recurring Orders.

  4. From there, you should be able to view, modify, or cancel any active product subscriptions.

• Contact Customer Service: If you can’t find the option in your account or are unsure, contacting dm.de customer service directly is the best course of action.
  • You can typically find their contact details phone, email, or contact form in the “Impressum” or “Kontakt” section of the website.
  • Be prepared to provide your order number or account details for verification.

Cancelling the “Meine dm” Account Data Deletion

If you wish to completely close your “Meine dm” customer account and have your data deleted, this is a different process than cancelling a product subscription.

• Data Protection Request: Under GDPR General Data Protection Regulation in Europe, you have the right to request data deletion.

  1. Log in to your “Mein dm” account first to see if there’s a direct option for account deletion. Crcrepair.co.uk Reviews

  2. If not, you will need to formally contact dm.de’s customer service or their data protection officer.

  3. Send an email or use their contact form, clearly stating your request to delete your “Meine dm” account and all associated personal data.

  4. They will likely require verification of your identity to ensure they are deleting the correct account.

• Consequences of Account Deletion: Be aware that deleting your account will remove your order history, saved addresses, wish lists, and any linked PAYBACK points associated with the dm.de account though your general PAYBACK account will remain separate.

Unsubscribing from Newsletters and Marketing Emails

This is the most common “cancellation” users might seek. Mayukhtea.com Reviews

• Unsubscribe Link: Every marketing email from dm.de and legally, any legitimate sender must include an “unsubscribe” link, usually found at the very bottom of the email.

  1. Find a recent newsletter from dm.de.

  2. Scroll to the bottom and click on the “Abmelden” Unsubscribe or similar link.

  3. You may be directed to a page to confirm your unsubscription or manage your email preferences.

• “Mein dm” Account Settings: You can also manage your communication preferences within your “Mein dm” account settings.

  1. Log in to your “Mein dm” account.

  2. Go to “Mein Konto” or “Einstellungen” Settings. Gelweapons.com Reviews

  3. Look for a section on “Newsletter” or “Kommunikationspräferenzen” Communication Preferences and uncheck the relevant boxes.

How to Cancel dm.de Free Trial

As of now, dm.de does not generally offer traditional “free trials” in the way a software service or a subscription box might.

Their business model is direct retail, where you purchase products outright.

Therefore, there’s no “free trial” to cancel in the conventional sense.

Understanding dm.de’s Service Model

• Direct Purchase: dm.de is an e-commerce platform where you buy physical products. There are no recurring memberships for access to the site or specific product categories.
• No Trial Periods: Unlike streaming services or premium apps, dm.de doesn’t offer a trial period for their shopping platform or any specific product lines.
• Exceptions Rare: In very rare and specific marketing campaigns, dm might offer a “test product” or a free sample with a purchase, but this isn’t a “trial” that requires cancellation. You simply receive the item.

What if you’re looking for returns?

If you’ve purchased a product and are not satisfied with it, or it doesn’t meet your expectations, what you’re likely looking for is their return policy, not a “trial cancellation.” Wildbounds.com Reviews

• Right of Withdrawal Widerrufsrecht: In Germany, consumers have a statutory right of withdrawal Widerrufsrecht for online purchases, usually 14 days from the day you receive the goods.
  1. Inform dm.de: You must clearly inform dm.de of your decision to withdraw from the contract within the withdrawal period. This can be done via email, letter, or using their provided return form if available on the site.
  2. Return the Goods: You then have another 14 days to return the goods to dm.de.
  3. Refund: dm.de is obligated to refund all payments received from you, including the standard delivery costs if applicable, within 14 days of receiving your withdrawal notification, provided they have received the goods back or proof of return.
• How to Initiate a Return:
  • Check Order History: Log in to your “Mein dm” account, go to your order history, and look for a “Return” or “Widerruf” option next to the relevant order.
  • Contact Customer Service: If there’s no direct online option, contact dm.de customer service. They will provide instructions on how to return the items, including the return address and any required return labels.
  • In-Store Returns: A significant convenience is that dm.de often allows returns of online orders free of charge at any physical dm-drogerie markt store in Germany. This is typically the easiest and quickest method. Just bring the item and your order confirmation.

In summary, if you’re searching for “How to Cancel dm.de Free Trial,” it’s likely a misunderstanding of their business model.

You’re probably looking to manage a return or unsubscribe from marketing communications, which are straightforward processes outlined above.

dm.de Pricing

Dm.de’s pricing strategy mirrors that of its physical stores: a commitment to everyday low prices rather than frequent, deep discounts that fluctuate wildly.

This “Dauerhaft günstig” Permanently Low Price philosophy is a cornerstone of their brand identity.

General Pricing Structure

• Everyday Low Prices: dm aims to offer competitive prices on its entire product range, often below recommended retail prices. This means you generally won’t find massive sales events, but rather consistently good value year-round.
• Private Label Value: A significant portion of dm’s appeal comes from its extensive range of high-quality private label brands e.g., Balea, alverde, Denkmit, Babylove, Sundance, Mivolis. These products are priced exceptionally competitively, often significantly cheaper than comparable national brands, while maintaining excellent quality. This drives a considerable amount of their sales and customer loyalty.
• Brand Name Competitiveness: For national and international brands, dm.de’s prices are typically competitive with other drugstores and supermarkets in Germany. They might not always be the absolute cheapest on every single item, but they are consistently strong.

Shipping Costs and Free Shipping Thresholds

This is an important aspect of online pricing to consider. Kennywastemanagement.co.uk Reviews

• Standard Shipping Fee: For smaller orders, a flat shipping fee is usually applied. For example, as of recent data, this might be around €4.95 per order within Germany.
• Free Shipping Threshold: To encourage larger orders, dm.de typically offers free standard shipping for orders exceeding a certain value. This threshold is commonly around €49 though it can vary, so always check the current terms on their website.
• Click & Collect Express-Abholung: This option is usually free of charge, regardless of the order value. It allows you to pick up your order from a local dm store, effectively bypassing shipping fees for smaller purchases.

Payment Methods

Dm.de supports a range of convenient payment options, making transactions smooth.

• Credit Cards: Visa, MasterCard, American Express.
• PayPal: A widely popular and secure online payment service.
• Sofortüberweisung / Klarna Pay Now / Pay Later: Direct bank transfer options or deferred payment solutions.
• SEPA Direct Debit Lastschrift: For registered customers, direct debit from a German bank account might be available.
• Gift Cards: dm-drogerie markt gift cards can typically be redeemed online.
• Cash on Delivery Nachnahme: This option is generally not available on dm.de. most online retailers in Germany have moved away from it.

Value for Money Perspective

From a consumer perspective, dm.de offers excellent value for money, especially when factoring in their private label products and the convenience of online shopping combined with in-store pickup.

• Example Comparison illustrative:

  • A 300ml bottle of Balea shower gel might cost €0.55 – €0.65.
  • A 50ml tube of alverde natural toothpaste around €2.00 – €2.50.
  • A pack of Denkmit dishwashing tabs might be €3.00 – €4.00 for 40 tabs.

  These prices are consistently low, making it an attractive option for stocking up on household and personal care staples.

dm.de vs. Competitors

We’ll focus on how it stacks up against Rossmann.de, amazon.com for drugstore items, and online pharmacies.

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dm.de vs. Rossmann.de

These two are the titans of the German drugstore market, both offline and online.

• Product Range: Both offer extensive ranges of personal care, household, baby, and pet products. dm.de often has a slightly broader range of natural and organic products, especially within its alverde private label. Rossmann’s private labels Isana, Alterra are also very strong.
• Pricing: Both adhere to everyday low pricing. dm is often perceived as marginally cheaper on some private label items, while Rossmann might have more aggressive weekly promotions or app-exclusive coupons. It’s often a close call, and prices can fluctuate.
• Website Experience: dm.de generally offers a more streamlined and visually appealing user experience. Its navigation and filtering can feel more intuitive. Rossmann.de has improved significantly but can sometimes feel a bit more cluttered.
• Click & Collect: Both offer this service, leveraging their extensive store networks. The convenience factor depends on which chain has a store closer to your location.
• Loyalty Programs: dm integrates with PAYBACK, a broad loyalty program. Rossmann has its own popular app with digital coupons and personalized offers. The choice here depends on which program you already participate in.
• Sustainability Focus: dm.de has a very strong public commitment to sustainability, offering many eco-friendly products and initiatives. Rossmann also has green initiatives but perhaps less prominently featured.

dm.de vs. amazon.com Drugstore Category

Amazon is a generalist behemoth, while dm.de is a specialist.

• Product Selection: Amazon’s sheer scale means it likely has more total products from more brands, including niche imports. However, dm.de offers a curated selection highly relevant to the German drugstore market, including its popular and high-value private labels, which are generally not available on Amazon.
• Pricing: Amazon’s pricing is highly dynamic and competitive, especially for popular branded items. It can sometimes beat dm.de, but dm’s private labels often offer better value per quantity. Shipping costs on Amazon might be lower or free with Prime, while dm.de requires a higher minimum order value for free shipping.
• User Experience: Amazon is incredibly efficient for general shopping. dm.de provides a more specialized “drugstore” experience, with relevant filters and categories. Product information and reviews on dm.de are specific to drugstore items.
• Customer Service: Amazon’s customer service is often lauded for its speed and efficiency for general order issues. dm.de’s customer service is good but might not match Amazon’s scale.
• Payment & Returns: Both offer wide payment options. Amazon’s returns process is often considered highly convenient. dm.de’s in-store return option for online orders is a significant advantage.
• Specialization: dm.de is a specialist. You go there for drugstore items and trust their curated selection. Amazon is a marketplace, offering everything, which can be both a blessing and a curse.

dm.de vs. Online Pharmacies e.g., Shop-apotheke.com, DocMorris.de

This is not a direct apples-to-apples comparison, as their primary functions differ significantly.

• Core Purpose: Online pharmacies focus on prescription medications, over-the-counter drugs, and a broader range of health and medical supplies. dm.de focuses on personal care, beauty, household, and baby essentials.
• Product Overlap: There’s some overlap in general wellness items, dietary supplements, and basic first aid, but online pharmacies have a much deeper and legally regulated pharmaceutical range. dm.de does not sell prescription drugs.
• Pricing: For typical drugstore items, dm.de is generally more competitive on price, especially with its private labels. Online pharmacies’ strengths are often in offering discounts on prescription-free drugs compared to traditional pharmacies.
• Services: Online pharmacies offer tele-consultations, prescription fulfillment, and specialized medical advice. dm.de offers photo services and in-store pickup for general merchandise.
• Target Audience: dm.de targets everyday shoppers looking for value on common necessities. Online pharmacies target those needing medication or specialized health products.

In conclusion, dm.de stands out for its vast selection of everyday essentials, excellent value through its private labels, and seamless integration of online and in-store services, particularly the convenient Click & Collect. Tronixrise.com Reviews

Its direct competitor, Rossmann.de, offers a very similar experience.

For broader selection or faster shipping for non-specialized items, amazon.com is an option, while online pharmacies fill a critical need for pharmaceutical products that dm.de does not provide.

Frequently Asked Questions

What is dm.de?

Dm.de is the official online store for dm-drogerie markt, one of Germany’s largest drugstore chains.

It offers a wide range of personal care, health, beauty, household, and baby products.

Does dm.de ship internationally?

No, dm.de primarily ships within Germany. Budgetmatio.com Reviews

International shipping options are very limited or generally not available.

Is dm.de cheaper than physical dm stores?

No, dm.de generally maintains the same “Dauerhaft günstig” Permanently Low Price philosophy as its physical stores.

Prices are consistent, though online-exclusive promotions may occasionally be available.

What payment methods are accepted on dm.de?

Dm.de accepts various payment methods, including credit cards Visa, MasterCard, Amex, PayPal, Sofortüberweisung Klarna, and in some cases, SEPA Direct Debit.

Can I pick up my dm.de order in a store?

Yes, dm.de offers “Express-Abholung” Express Pickup, also known as Click & Collect. Instarem.com Reviews

You can order online and pick up your items from a chosen dm store, often within a few hours.

How long does dm.de delivery take?

Standard delivery usually takes 1-3 business days within Germany, depending on your location and order volume.

Express Pickup is typically much faster, often ready within 3-6 hours.

How do I return items purchased on dm.de?

You can return items purchased on dm.de by mail or, more conveniently, by returning them free of charge at any physical dm-drogerie markt store in Germany within the specified return period usually 14 days.

Does dm.de sell prescription medications?

No, dm.de does not sell prescription medications or a wide range of over-the-counter pharmaceuticals typically found in a traditional German pharmacy Apotheke.

What are dm’s private label brands?

Dm has several popular and high-quality private label brands, including Balea personal care, alverde natural cosmetics, Denkmit household, Babylove baby products, and Mivolis supplements.

Can I use PAYBACK points on dm.de?

Yes, you can link your PAYBACK card to your dm.de account and collect points on your online purchases.

How do I find specific products on dm.de?

You can use the prominent search bar at the top of the website or navigate through the clear category structure e.g., “Gesicht & Körper,” “Haushalt,” “Baby & Kind”.

Are there customer reviews on dm.de products?

Yes, most product pages on dm.de feature customer ratings and reviews, which can be very helpful for making purchasing decisions.

Is dm.de reliable for online shopping?

Yes, dm.de is highly reliable.

It is the official online store of a well-established and reputable German retail chain known for its quality products and customer service.

Can I cancel my dm.de order after placing it?

It depends on the processing stage.

If the order hasn’t been shipped yet, you might be able to cancel it through your account or by contacting customer service immediately.

Once shipped, you’ll need to use the return process.

Does dm.de offer digital coupons?

Yes, dm.de offers digital coupons that can be activated online and used for both online and in-store purchases, often accessible via the “Coupons” section or the dm app.

What is “Dauerhaft günstig” on dm.de?

“Dauerhaft günstig” translates to “Permanently Low Price.” It’s dm’s pricing philosophy to offer consistently low prices year-round rather than relying on frequent, large-scale sales.

Is it safe to pay on dm.de?

Yes, dm.de uses secure payment gateways and encryption to protect your personal and financial information during transactions.

Does dm.de have an app?

Yes, dm has a mobile app available for both iOS and Android, which offers similar functionalities to the website, including shopping, loyalty program integration, and digital coupons.

How do I unsubscribe from dm.de newsletters?

You can unsubscribe from dm.de newsletters by clicking the “Abmelden” Unsubscribe link at the bottom of any marketing email or by managing your communication preferences in your “Mein dm” account settings.

Can I return online purchases to a dm store?

Yes, absolutely.

Returning items purchased online to a physical dm store is often the easiest and fastest way to process a return.

You just need to bring the items and your order confirmation.