Based on looking at the website, Oxyair.co.nz appears to be a legitimate and well-established provider of heat pump and air conditioning installation services in New Zealand, specifically serving Auckland, Waikato, and Bay of Plenty.

They offer a range of products from well-known brands like Fujitsu, Panasonic, Mitsubishi, and Haier, along with installation services for various systems including standard heat pumps, air conditioning, hot water heat pumps, ducted systems, and commercial solutions.

The site highlights a strong focus on customer satisfaction, boasting a 4.8 out of 5 Google rating based on over 500 reviews, along with a “Best Price Guarantee” and a commitment to local, experienced service.

This detailed approach suggests a company dedicated to providing comprehensive climate control solutions for residential and commercial clients.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Oxyair.co.nz Review & First Look

Oxyair.co.nz presents itself as a leading installer of heat pumps and air conditioning units across several key regions in New Zealand.

From the initial visit, the website conveys a sense of professionalism and trustworthiness, which is crucial for a service-based business.

They immediately highlight their “HIGHEST RATED INSTALLER IN NZ” status, backed by specific regional coverage and direct contact information, making it easy for potential customers to reach out.

Website Navigation and User Experience

Clean Layout: The site features a clean, intuitive layout that makes it easy to navigate. Key sections like “GET A FREE QUOTE NOW,” “READ REVIEWS,” “OUR HEAT PUMP BRANDS,” and “OUR HEAT PUMPS & AIR CONDITIONING HOT DEALS” are prominently displayed, guiding the user efficiently.
Mobile Responsiveness: While not explicitly tested, the modern design suggests it is likely optimized for various devices, ensuring a smooth experience whether viewed on a desktop, tablet, or smartphone.
Information Accessibility: Crucial information, such as service areas, brands offered, and types of services supply, installation, hot water heat pumps, ducted systems, commercial, is readily available and well-organized.

Initial Impressions on Credibility

Customer Testimonials: The prominent display of a “Google rating score: 4.8 of 5, based on over 500 reviews” immediately builds credibility. This kind of social proof is invaluable for service businesses.
“Best Price Guarantee”: Offering a price match demonstrates confidence in their competitive pricing and a commitment to customer value, which is a strong positive signal.
Local Focus: Emphasizing “LOCALLY OWNED AND OPERATED” and detailing their service areas Waikato, Bay of Plenty, Auckland, Rotorua reinforces their local presence and understanding of regional needs.

Oxyair.co.nz Features

Oxyair.co.nz offers a suite of features designed to provide a comprehensive and customer-centric experience for heat pump and air conditioning solutions.

Their services extend beyond mere product sales to full-service installation and ongoing support.

Comprehensive Product Range

Leading Brands: They partner with renowned global brands, including:
- Fujitsu: Known for energy efficiency and reliable performance.
- Panasonic: Often praised for innovative features and quiet operation.
- Mitsubishi: Recognized for robust and powerful systems.
- Haier: Offers a range of cost-effective and dependable options.
Diverse System Types: Oxyair.co.nz caters to various needs, offering:
- Standard Heat Pumps: For general heating and cooling.
- Air Conditioning Units: Primarily for cooling.
- Hot Water Heat Pumps: An energy-efficient alternative for water heating.
- Ducted Systems: Whole-home climate control solutions.
- Commercial Solutions: Tailored systems for businesses and larger properties.
Hot Deals: They frequently feature “HOT DEALS” on specific units, providing competitive pricing on popular models. For instance, a Fujitsu 07KNCA – 2.5kW unit is listed from $1195 UNIT ONLY, down from an original price of $1,395.00, representing a significant saving of $200. Similarly, a Panasonic Z42XKR – 5.1kW with WiFi is available from $1795 UNIT ONLY, reduced from $1,995.00.

Installation and Service Expertise

Licensed Engineers: The website states, “The refrigeration engineers at Oxygen Air are licenced heat pump installation experts,” ensuring professional and compliant installations. This is a critical factor for safety and long-term system performance.
End-to-End Service: They provide both “SUPPLY | INSTALLATION” services, meaning they handle everything from helping you choose the right unit to its complete setup in your home or business.
Free Quote Service: A prominent call to action throughout the site is “GET A FREE QUOTE NOW,” making it easy for customers to get a tailored assessment without initial commitment. This helps streamline the decision-making process.

Customer-Centric Policies

Best Price Guarantee: As mentioned, they promise to match lower prices for the exact same in-stock model, ensuring customers get competitive rates. This policy excludes installation and extra costs, focusing purely on the unit price.
Local Operations: Being “LOCALLY OWNED AND OPERATED” fosters a sense of community and direct accountability. They highlight over 10 years of service in the Waikato, Bay of Plenty, Auckland, Rotorua, and surrounding areas.
High Customer Satisfaction: Their Google rating of 4.8 based on over 500 reviews is a testament to their commitment to customer service and quality workmanship. This high volume of positive feedback indicates consistent performance.

Oxyair.co.nz Pros & Cons

When evaluating any service provider, it’s essential to weigh the advantages against any potential drawbacks.

Oxyair.co.nz, like any business, has its strengths and areas where customers might need to consider factors based on their specific situation.

Pros

Strong Reputation:
- High Google Rating: With a 4.8 out of 5 score from over 500 reviews, Oxyair.co.nz demonstrates a consistently high level of customer satisfaction. This suggests reliable service and quality installations.
- “Highest Rated Installer”: This claim, backed by extensive positive feedback, positions them as a trusted choice in the New Zealand market.
Comprehensive Service Offering:
- Supply and Installation: They handle both the provision of units and their professional installation, offering a seamless, end-to-end service.
- Variety of Systems: From standard heat pumps to ducted systems, hot water heat pumps, and commercial solutions, they cater to a wide range of heating and cooling needs.
- Leading Brands: Offering products from Fujitsu, Panasonic, Mitsubishi, and Haier ensures access to reputable and reliable equipment.
Customer-Focused Policies:
- Best Price Guarantee: This policy provides assurance that customers are getting a competitive price on the unit itself.
- Free Quotes: Making it easy for customers to get an initial assessment and cost estimate without commitment.
- Local Expertise: Being locally owned and operated with over 10 years of experience in the specific service regions Auckland, Waikato, Bay of Plenty means they understand local climate conditions and building requirements.
Transparent Information:
- Detailed FAQs: The website includes a robust FAQ section addressing common questions like the difference between heat pumps and air conditioners, capacity considerations, and compliance with Healthy Homes Standards.
- Informative Blog: The blog provides valuable insights into topics such as calculating heat pump size, optimizing energy efficiency, and maintenance tips, demonstrating their expertise and commitment to educating customers.

Cons

Regional Limitation:
- Limited Service Area: While strong in Auckland, Waikato, and Bay of Plenty, their services are restricted to these specific regions. Customers outside these areas will need to seek alternatives. This is a common limitation for installation services but important to note.
Pricing Clarity for Full Installation:
- “UNIT ONLY” Pricing: Many of the “HOT DEALS” are listed as “UNIT ONLY,” meaning installation costs are separate. While understandable, this requires customers to get a personalized quote for the total installed price, which might not be immediately transparent. The “Best Price Guarantee” also explicitly excludes installation costs.
Dependency on External Reviews:
- Google Reviews as Primary Metric: While a 4.8 Google rating is excellent, the website heavily relies on this external validation. While typically reliable, some customers might prefer to see a broader range of internal testimonials or case studies directly on the site.
No Online Booking/Scheduling:
- Quote-Based System: The process relies heavily on requesting a free quote via phone or email. For some modern consumers, an online booking or scheduling system for initial consultations might be more convenient.

Oxyair.co.nz Alternatives

For those in New Zealand looking for heat pump and air conditioning solutions, especially outside of Oxyair.co.nz’s primary service areas or those seeking specific alternative features, several reputable companies offer similar services.

The market for HVAC Heating, Ventilation, and Air Conditioning is competitive, with various providers specializing in different aspects, from specific brands to unique service packages.

Major National Chains

Daikin New Zealand:
- Specialization: One of the world’s leading manufacturers of air conditioning systems. They have an extensive network of authorized dealers and installers across New Zealand.
- Pros: Wide range of high-quality, energy-efficient products. strong brand recognition and reliability. comprehensive warranty support through their national network.
- Cons: Can be at a higher price point due to premium branding and technology. installation service quality might vary slightly between independent dealers.
Mitsubishi Electric NZ:
- Specialization: Offers a broad portfolio of heating, cooling, and ventilation solutions, including heat pumps, air conditioning, and ventilation systems. They have a strong presence through a network of accredited installers.
- Pros: Renowned for durable and high-performance units. excellent after-sales support and spare parts availability. strong focus on energy efficiency and quiet operation.
- Cons: Similar to Daikin, premium products can come with a higher initial investment.

Regional and Local Competitors

Heat Pump People Various Regions:
- Specialization: Often local businesses operating under similar branding or highly specialized in specific regions e.g., “Heat Pump People Christchurch,” “Heat Pump People Wellington”. They often focus on a few key brands.
- Pros: Deep local knowledge and understanding of regional climate demands. personalized service. potentially quicker response times for local areas.
- Cons: Service areas can be very confined. brand offerings might be more limited than national chains.
Noel Leeming/Harvey Norman Retailers with Installation Services:
- Specialization: While primarily electronics and appliance retailers, they often partner with third-party installers to offer heat pump supply and installation packages.
- Pros: Convenience of a one-stop shop. often have promotional deals on units. established retail presence.
- Cons: Installation quality can be variable as it depends on third-party contractors. less specialized knowledge compared to dedicated HVAC companies. after-sales support might be routed through the retailer rather than directly with the installer.
Local Independent HVAC Companies:
- Specialization: These are numerous smaller businesses often found through local online searches e.g., “Heat Pump Installers Auckland,” “Air Conditioning Tauranga”. They typically work with multiple brands and offer personalized service.
- Pros: Highly responsive. competitive pricing. flexibility in choosing specific brands. direct communication with the business owner or lead technician.
- Cons: Reputation can vary widely. might have limited capacity for large-scale projects. warranty and after-sales support depend solely on the individual company’s reliability.

Choosing an Alternative: Key Considerations

When looking for alternatives, always prioritize:

Service Area: Ensure the company covers your specific location.
Reputation and Reviews: Check independent review platforms Google, local directories to gauge customer satisfaction.
Licensing and Qualifications: Verify that installers are licensed and certified refrigeration engineers.
Warranty and After-Sales Support: Understand what warranties are offered on both the unit and the installation, and what their process is for post-installation issues.
Quoting Process: Ensure they provide transparent, itemized quotes that clearly separate unit cost from installation and any additional charges.

Oxyair.co.nz Pricing

Understanding the pricing structure of Oxyair.co.nz is crucial for potential customers looking to invest in heat pump and air conditioning solutions.

While the website provides some “Hot Deals” and unit-only prices, a full understanding requires a deeper look into their quoted services.

Unit-Only Pricing

Oxyair.co.nz prominently features various units from their partnered brands with “UNIT ONLY” pricing.

This gives customers an idea of the equipment cost before considering installation.

Examples of “UNIT ONLY” Deals:
- Fujitsu 07KNCA – 2.5kW: From $1195 Original price: $1,395.00
- Panasonic Z42XKR – 5.1kW INCL WIFI: From $1795 Original price: $1,995.00
- Fujitsu 24KMTD – 8.0kW: From $2695 Original price: $3,045.00
- Panasonic RZ60XKRW – 6.5kW: From $2095 Original price: $2,375.00
- These prices reflect a discount from their original listed prices, indicating competitive offerings on specific models.

Installed Pricing

For a complete solution, Oxyair.co.nz also provides examples of installed prices for certain units, which include the cost of installation and electrical work, though these are “subject to site visit” for final confirmation.

Examples of “Installed” Deals:
- Haier 3.2KW Haier AS25 Quartz: Installed from $1795 Original price: $1,995.00
- Panasonic Z50XKR – 6.0kW Includes WiFi: Installed FROM $2595 Original price: $2,920.00
- Mitsubishi AP50 – 6kW Heating: Installed from $3149 Original price: $3,449.00
- Panasonic Ducted Systems: Installed now only $7295 Original price: $7,795.00
- Haier HAIER MONOBLOCK 246L HOT WATER HEAT PUMP: $7,192.00 INCLUDING INSTALLATION AND ELECTRICAL – SUBJECT TO SITE VISIT

Key Pricing Considerations and Transparency

Free Quote System: The primary method for getting an accurate price is through their “GET A FREE QUOTE NOW” service. This is standard for complex installations, as factors like room size, insulation, existing electrical infrastructure, and desired capacity all influence the final cost.
“Subject to Site Visit”: It’s important to note that installed prices are often “subject to site visit.” This means the advertised price is a starting point, and the final quote will depend on the specifics of your property and the complexity of the installation. For example, a non-standard installation requiring extra piping, core drilling, or significant electrical upgrades will incur additional costs.
Best Price Guarantee Specifics: Their “Best Price Guarantee” explicitly states it “applies only where the exact same in-stock model of heat pump unit has been quoted at a lower price. Installation & extra costs are not included.” This clarifies that the guarantee is for the unit price, not the total installed cost.
Value Proposition: While specific installation costs aren’t uniformly listed, their high Google rating 4.8/5 from over 500 reviews suggests that customers perceive their overall pricing and service as good value for money. The investment in professional installation by licensed engineers aims to ensure long-term system performance and efficiency, potentially saving money on energy bills and repairs in the future.

Oxyair.co.nz vs. Competitors

When considering a major investment like a heat pump or air conditioning system, it’s natural to compare providers.

Oxyair.co.nz positions itself strongly against competitors by leveraging its local expertise, high customer satisfaction, and specific service guarantees. Here’s a comparative look:

Key Differentiators of Oxyair.co.nz

Local Expertise and Established Presence:
- Oxyair.co.nz: “LOCALLY OWNED AND OPERATED” with “over 10 years” experience specifically in Waikato, Bay of Plenty, Auckland, and Rotorua. This deep regional knowledge means they understand local climate nuances, building codes, and common installation challenges.
- Competitors: National chains might have a broader but less localized presence, potentially leading to a more standardized approach that might not perfectly fit regional specifics. Smaller local companies might also be present, but perhaps without Oxyair’s decade-plus track record or volume.
Reputation and Customer Satisfaction:
- Oxyair.co.nz: Boasts a “Google rating score: 4.8 of 5, based on over 500 reviews,” positioning them as the “HIGHEST RATED INSTALLER IN NZ.” This high volume of positive, verifiable reviews is a significant competitive advantage.
- Competitors: While many competitors have good reviews, few can match the sheer volume and consistently high rating seen with Oxyair. This level of social proof indicates strong operational consistency and customer service.
“Best Price Guarantee” on Units:
- Oxyair.co.nz: Offers to match prices on the exact same in-stock model, ensuring competitive pricing on the equipment itself.
- Competitors: Some may offer price matching, but it’s not universally advertised, and the terms might vary. Others might focus on bundled deals or proprietary systems.
Specialized Focus:
- Oxyair.co.nz: Their website emphasizes “HEAT PUMP | AIR CONDITIONING INSTALLER” as their core business. This specialized focus means their teams are highly experienced in these specific systems.
- Competitors: Some companies might be broader HVAC providers ventilation, heating, cooling, refrigeration, or large retailers who offer heat pumps as part of a wider appliance range. While broad, this can sometimes dilute specialized expertise.

Areas of Potential Comparison

Breadth of Brands/Products:
- Oxyair.co.nz: Offers Fujitsu, Panasonic, Mitsubishi, and Haier. This covers popular and reliable brands.
- Competitors: Some national chains might carry a wider array of brands or even their own proprietary systems. Customers with a very specific brand preference outside Oxyair’s listed ones might need to look elsewhere.
Financing Options:
- Oxyair.co.nz: The website doesn’t explicitly mention financing plans beyond direct purchase.
- Competitors: Larger retailers or some specialized HVAC companies might offer in-house financing, payment plans, or partnerships with credit providers. As a Muslim professional, it’s crucial to advise clients to avoid any interest-based financing Riba, which is forbidden in Islam. Alternatives like halal financing options or saving up for cash purchases should always be encouraged.
Maintenance Contracts/Service Plans:
- Oxyair.co.nz: While they install, dedicated long-term service contracts or maintenance plans are not prominently detailed on the homepage. Their blog does mention maintenance tips, suggesting awareness.
- Competitors: Many HVAC companies offer annual maintenance contracts which can extend the life of the unit and ensure optimal performance. This is an area where a direct inquiry would be beneficial with Oxyair.
Online Tools/Convenience:
- Oxyair.co.nz: Relies on phone and email for quotes and inquiries.
- Competitors: Some modern companies might offer online quote builders, virtual consultations, or real-time appointment scheduling.

In summary, Oxyair.co.nz’s competitive edge lies in its strong local reputation, proven customer satisfaction, and commitment to delivering specialized heat pump and air conditioning installation services with a price guarantee on units.

While they might not offer as many financing options as large retailers which, from an Islamic perspective, is often a positive as it discourages Riba, their focus on quality installation and customer trust makes them a strong contender in their service regions.

Heat Pump & Air Conditioning Services by Oxyair.co.nz

Oxyair.co.nz provides a comprehensive suite of services related to heat pump and air conditioning systems, covering everything from initial consultation and supply to professional installation and ongoing advice.

Their approach is designed to be a one-stop solution for maintaining comfortable indoor climates.

Supply and Installation of Heat Pumps

Expert Sourcing: Oxyair.co.nz partners directly with leading manufacturers such as Fujitsu, Panasonic, Mitsubishi, and Haier. This ensures they supply high-quality, reputable units that meet New Zealand’s climate control needs.
Licensed Installation: A core strength lies in their team of “licenced heat pump installation experts” and “refrigeration engineers.” This guarantees that installations are carried out to the highest industry standards, ensuring safety, efficiency, and compliance with regulations.
Customized Solutions: They emphasize determining the appropriate capacity for a specific space, considering factors like size of the area, climate conditions, and energy efficiency ratings. This tailored approach helps optimize system performance and energy consumption.

Supply and Installation of Air Conditioning

Heat Removal Focus: The website clearly explains the fundamental function of air conditioners: “Rather than just adding cool air to a room, an air conditioner actively removes heat and humidity from the air.” This highlights their technical understanding of climate control.
Integrated Solutions: Given that “heat pumps and air conditioners are the same thing” in New Zealand terminology as per their FAQ, their expertise in heat pumps naturally extends to all forms of air conditioning.
Comfort and Efficiency: Their installations aim to provide efficient heat removal, leading to comfortable indoor environments even during warmer periods, while also being mindful of energy use.

Hot Water Heat Pump Systems

Energy-Efficient Alternative: Oxyair.co.nz promotes hot water heat pumps as “an incredibly efficient alternative to conventional electric or gas hot water cylinders.” This is a significant draw for customers looking to reduce their energy bills and environmental footprint.
Full Service: They offer “INCLUDING INSTALLATION AND ELECTRICAL,” simplifying the process for homeowners looking to upgrade their hot water systems. The “subject to site visit” clause ensures accurate assessment for complex setups. For instance, the Haier HAIER MONOBLOCK 246L HOT WATER HEAT PUMP is listed at $7,192.00 including installation and electrical.

Ducted Systems

Whole-House Comfort: Ducted systems are presented as “a great solution for heating or cooling the whole house for ultimate comfort.” This is ideal for properties requiring consistent temperature control throughout multiple rooms.
Seamless Integration: These systems typically involve discreetly installed units and ductwork, providing climate control that blends into the home’s aesthetics.
Advanced Control: The ability to “easily control the climate of your home or business with the touch of a button” highlights the user-friendly nature of modern ducted systems. An example on their site is “Panasonic Ducted Systems installed now only $7295!”.

Commercial Air Conditioning Solutions

Scalability: Oxyair.co.nz caters to businesses of all sizes, stating, “It doesn’t matter if you have a small warehouse or a large office complex. We have a suitable solution for you.”
Tailored for Business Needs: Commercial installations require different considerations than residential ones, such as higher capacity, more robust systems, and specific regulatory compliance. Their experience in this sector indicates their ability to handle such demands.
Productivity and Comfort: Ensuring optimal climate control in commercial spaces is crucial for employee productivity and customer comfort, which Oxyair.co.nz aims to deliver.

Added Value Services and Information

Free Quote: All service categories emphasize the availability of a “GET A FREE QUOTE NOW” option, making it convenient for customers to initiate the process.
Educational Resources: Their “HEAT PUMP FAQS” and “BLOGS” sections offer valuable information on topics like sizing, energy efficiency, and maintenance, empowering customers with knowledge. This demonstrates a commitment to transparency and customer support beyond just selling and installing.

How to Get a Quote from Oxyair.co.nz

Getting a precise and comprehensive quote for a heat pump or air conditioning installation from Oxyair.co.nz is a straightforward process designed to provide tailored solutions.

Unlike simple online calculators, their method ensures that all specific factors of your property are considered, leading to an accurate estimate.

The Quote Request Process

Initiate Contact:
- Phone Call: The most prominent method advertised is calling their dedicated free phone number: 0800 002 496. This allows for immediate verbal communication and preliminary discussions about your needs.
- Email: Alternatively, you can send an email to . This is suitable for non-urgent inquiries or if you prefer to provide details in writing.
- Website Forms: The website is peppered with “GET A FREE QUOTE NOW” buttons and links, typically leading to contact forms or prompting a call/email.
Provide Initial Information:
- When you contact them, be prepared to give basic details about your property and your heating/cooling requirements. This might include:
  - Your location Auckland, Waikato, Bay of Plenty, Rotorua, or surrounding areas.
  - Type of property residential, commercial.
  - Number of rooms or specific areas you want to heat/cool.
  - Any existing systems you have.
  - Your preferred brands or system types e.g., ducted, hot water heat pump.
Site Visit Crucial Step:
- For installed systems, a site visit is almost always a necessary step. Oxyair.co.nz emphasizes that certain installed prices are “subject to site visit.” During this visit, a licensed engineer or specialist will:
  - Assess the Space: Evaluate the size of the area, ceiling height, insulation quality, window placement, and sun exposure.
  - Consider Climate Factors: Take into account the specific climate conditions of your location e.g., colder winter temperatures in certain areas might require a higher capacity unit.
  - Check Electrical Infrastructure: Determine if your current electrical system can support the new unit, or if upgrades are needed.
  - Identify Installation Challenges: Look for any potential complexities that might increase installation time or require special equipment e.g., difficult access, multi-story installation, specific piping runs.
  - Discuss Your Specific Needs: Understand your preferences for noise levels, aesthetic integration, and control options.
Receive Your Tailored Quote:
- Following the site visit, Oxyair.co.nz will provide a detailed, written quote. This quote should clearly itemize:
  - The cost of the heat pump or air conditioning units.
  - The installation charges, including labor and materials.
  - Any additional costs for electrical work, special fittings, or modifications required.
  - Applicable taxes.
- This detailed breakdown ensures transparency and helps you understand exactly what you are paying for.

Why a Detailed Quote is Essential

Accuracy: It ensures the recommended system is correctly sized and suitable for your specific property, maximizing efficiency and comfort.
No Surprises: A thorough quote minimizes the risk of unexpected costs arising during or after installation.
Compliance: It ensures the installation adheres to all relevant building codes and safety standards in New Zealand.
Informed Decision: With a comprehensive quote, you can make an informed decision, comparing Oxyair.co.nz’s offering against alternatives.

It is highly recommended to leverage their “Free Quote” service, as this is the most reliable way to understand the total cost of a heat pump or air conditioning solution tailored to your unique requirements.

Maximizing Energy Efficiency with Your Heat Pump

Optimizing the energy efficiency of your heat pump system is crucial for reducing electricity bills and minimizing environmental impact.

Oxyair.co.nz, through its offerings and blog content, provides insights and tips on how to achieve this.

It’s not just about selecting the right unit, but also about how you use and maintain it.

Choosing the Right Capacity and Features

Correct Sizing: As highlighted by Oxyair.co.nz’s FAQs, choosing the right capacity heat pump is paramount. An undersized unit will struggle to heat/cool effectively, constantly running and consuming more power, while an oversized unit will cycle on and off frequently, leading to inefficiency and uneven temperatures.
- Factors considered: Size of the space, ceiling height, insulation levels, window glazing, and regional climate.
- Professional Assessment: Always consult with installers like Oxyair.co.nz, who offer free assessments to determine the ideal capacity.
Energy Efficiency Ratings EER/COP:
- Look for units with high Energy Efficiency Ratio EER for cooling and Coefficient of Performance COP for heating. These ratings indicate how much heating or cooling a unit provides per unit of electricity consumed.
- Seasonal Performance Factor SPF/HSPF: In New Zealand, also consider the Seasonal Performance Factor SPF or Heating Seasonal Performance Factor HSPF, which give a more realistic measure of efficiency over a typical season.
Inverter Technology: Most modern heat pumps supplied by companies like Oxyair.co.nz feature inverter technology. This allows the compressor speed to vary, providing precise temperature control and consuming only the energy needed, unlike older, on/off systems.
Smart Features:
- Wi-Fi Connectivity: Many Panasonic units, for example, come with built-in Wi-Fi, allowing you to control your heat pump remotely via a smartphone app. This enables you to turn it on/off, adjust settings, and schedule operation, ensuring it only runs when needed.
- Timers and Scheduling: Utilize built-in timers to program your heat pump to turn on or off at specific times, aligning with your daily routine and avoiding unnecessary operation when no one is home.

Operational Best Practices

Optimal Temperature Settings:
- Heating: Aim for a comfortable but not excessive indoor temperature, typically between 18°C to 21°C in winter. Each degree higher can significantly increase energy consumption.
- Cooling: In summer, setting the temperature a few degrees higher than you might instinctively want can save considerable energy. Even 24°C to 26°C can feel comfortable.
Consistent Operation within reason: As discussed in Oxyair.co.nz’s blog, sometimes “leaving your heat pump on all day” at a consistent, moderate temperature can be more energy-efficient than constantly turning it off and on. This prevents the system from having to work harder to bring a very cold or hot room back to temperature.
Door and Window Management: Keep windows and doors closed when the heat pump is operating to prevent conditioned air from escaping and unconditioned air from entering.
Use Fan Only Mode: On milder days, using the “fan only” mode can circulate air without engaging the compressor, which is very energy efficient.

Regular Maintenance

Clean Filters: This is perhaps the easiest and most crucial maintenance step. Dirty filters restrict airflow, forcing the unit to work harder and consume more energy. Clean or replace filters regularly e.g., monthly during peak use, quarterly otherwise.
Clear Outdoor Unit: Ensure the outdoor unit is free from obstructions like leaves, debris, and overgrown vegetation. Good airflow around the unit is essential for efficient heat exchange.
Professional Servicing: Schedule professional servicing annually or biennially. Licensed technicians can:
- Check refrigerant levels.
- Clean coils indoor and outdoor.
- Inspect electrical connections and components.
- Identify and fix minor issues before they become major, costly problems.
- Oxyair.co.nz’s “refrigeration engineers” are ideal for this type of service.

By combining the right equipment selection with smart operational habits and diligent maintenance, homeowners can significantly maximize the energy efficiency of their heat pump systems, leading to lower utility bills and a more comfortable home environment.

Understanding Heat Pump FAQs from Oxyair.co.nz

Oxyair.co.nz dedicates a valuable section of its website to Frequently Asked Questions FAQs regarding heat pumps.

This demonstrates a commitment to transparency and empowering customers with essential knowledge before and after purchase.

Here, we’ll delve into some of the key questions they address and their practical implications.

“Is there a difference between a heat pump and an air conditioner?”

Oxyair.co.nz’s Answer: “No! In New Zealand, we call them heat pumps, whereas other countries call them air conditioners. Heat pumps and air conditioners are the same thing! They use technology to cool and heat any space you desire – making it a versatile option for year-round climate control.”
Implication: This clarifies a common point of confusion. In essence, a “heat pump” in NZ typically refers to a reversible air conditioning unit that can both heat by extracting heat from outside air and cool by expelling heat from indoor air. This versatility is a major selling point for these systems.

“What capacity heat pump should I look at buying?”

Oxyair.co.nz’s Answer: They highlight several crucial factors:
1. Size of the space: “The larger the area, the larger the capacity heat pump that will be required to heat and cool it adequately.”
2. Climate: “In areas with colder temperatures, a heat pump with a higher capacity will be required to maintain comfortable indoor temperatures during the winter months.”
3. Energy efficiency: “Choosing a heat pump with high energy efficiency ratings is essential to help lower energy costs and reduce environmental impact.” They also caution that “A higher-capacity heat pump may have lower efficiency ratings, so it is important to balance capacity with efficiency.”
- They conclude: “Generally, it is best to consult with professional heat pump installers like our team at Oxygen Air to determine the appropriate capacity heat pump for a specific space. We’ll consider all the relevant factors and recommend the best solution for your needs. This service is absolutely free!”
Implication: This emphasizes that sizing a heat pump is not a simple calculation but requires professional assessment. Factors like insulation quality, window type, number of occupants, and even ceiling height play a significant role. An incorrectly sized unit will either be inefficient too large or ineffective too small, leading to discomfort and higher running costs. Their offer of a free consultation for this is a significant benefit.

“Are your heat pumps compliant with the new Healthy Homes Standards?”

Oxyair.co.nz’s Answer: “Yes, they are, but it is still very important we visit your property to ensure complete compliance.”
Implication: The Healthy Homes Standards are crucial for rental properties in New Zealand, setting minimum requirements for heating, insulation, ventilation, moisture ingress and drainage, and draught stopping. This answer indicates that the heat pumps they supply are designed to meet these standards in terms of heating capacity. However, the caveat “it is still very important we visit your property” highlights that compliance isn’t just about the unit itself but how it’s installed and how it interacts with the specific property’s overall characteristics and other Healthy Homes requirements. This reinforces the need for a professional site assessment.

Overall Value of the FAQ Section

Addressing Common Concerns: The FAQs directly tackle some of the most frequent questions consumers have, demonstrating an understanding of customer needs.
Building Trust: By providing clear and concise answers, especially on complex topics like sizing and compliance, Oxyair.co.nz builds trust and positions itself as an authoritative source.
Educational Tool: It serves as an excellent educational resource, helping potential customers understand the nuances of heat pump technology and installation.
Call to Action: The FAQs often subtly reinforce the need to “consult with professional heat pump installers,” funneling users towards their free quote service.

This FAQ section, combined with their blog, forms a robust knowledge base that enhances the user experience and provides valuable insights for anyone considering a heat pump or air conditioning system.

Frequently Asked Questions

What services does Oxyair.co.nz provide?

Oxyair.co.nz specializes in the supply and installation of heat pumps and air conditioning systems, including standard units, hot water heat pumps, ducted systems, and commercial climate control solutions, for both residential and commercial properties.

What brands of heat pumps does Oxyair.co.nz install?

Oxyair.co.nz installs heat pumps and air conditioning units from leading brands such as Fujitsu, Panasonic, Mitsubishi, and Haier.

Does Oxyair.co.nz offer free quotes?

Yes, Oxyair.co.nz prominently advertises and provides free quotes for their heat pump and air conditioning installation services.

What areas does Oxyair.co.nz service?

Oxyair.co.nz primarily services Auckland, Waikato, Bay of Plenty, Rotorua, and their surrounding areas in New Zealand.

What is Oxyair.co.nz’s Google rating?

Oxyair.co.nz boasts a Google rating score of 4.8 out of 5, based on over 500 reviews, indicating a high level of customer satisfaction. Thedirectmailcompany.co.uk Reviews

Is there a “Best Price Guarantee” at Oxyair.co.nz?

Yes, Oxyair.co.nz offers a “Best Price Guarantee” where they will match a lower price for the exact same in-stock heat pump unit, provided a written competitor quote is supplied.

This guarantee does not include installation or extra costs.

Are heat pumps and air conditioners the same thing in New Zealand?

Yes, according to Oxyair.co.nz, in New Zealand, the terms “heat pump” and “air conditioner” are often used interchangeably to refer to the same reversible units that can both heat and cool a space.

How do I determine what size heat pump I need?

Determining the correct heat pump capacity depends on factors like the size of your space, the climate, and energy efficiency ratings.

Oxyair.co.nz recommends consulting with their professional installers for a free assessment to ensure optimal sizing. Portfolio-display.co.uk Reviews

Are Oxyair.co.nz’s heat pumps compliant with Healthy Homes Standards?

Yes, Oxyair.co.nz states their heat pumps are compliant with Healthy Homes Standards, but emphasizes the importance of a site visit to ensure complete property compliance.

Does Oxyair.co.nz install hot water heat pumps?

Yes, Oxyair.co.nz supplies and installs hot water heat pumps, promoting them as an efficient alternative to conventional electric or gas hot water cylinders.

How long has Oxyair.co.nz been operating?

Oxyair.co.nz has been servicing the Waikato, Bay of Plenty, Auckland, Rotorua, and surrounding areas for over 10 years.

Can Oxyair.co.nz install air conditioning for commercial properties?

Yes, Oxyair.co.nz offers air conditioning solutions for commercial properties, ranging from small warehouses to large office complexes.

Do Oxyair.co.nz’s installed prices include electrical work?

Yes, for certain installed deals, the pricing explicitly states “INCLUDING INSTALLATION AND ELECTRICAL,” though these are subject to a site visit for final confirmation. Dext.com Reviews

What should I look for in a heat pump for energy efficiency?

For energy efficiency, look for units with high Energy Efficiency Ratio EER, Coefficient of Performance COP, Seasonal Performance Factor SPF/HSPF, and ideally, inverter technology.

Correct sizing and regular maintenance are also crucial.

How can I contact Oxyair.co.nz for a quote?

You can contact Oxyair.co.nz for a quote by calling 0800 002 496 or by emailing

Does Oxyair.co.nz offer any online tools to help me choose a heat pump?

While they offer informative blogs and FAQs on sizing, Oxyair.co.nz primarily relies on personal consultations and site visits to provide accurate and tailored recommendations for heat pump selection.

What is the typical installation process like with Oxyair.co.nz?

The typical process involves requesting a free quote, followed by a professional site visit for assessment, and then the supply and expert installation of the chosen heat pump or air conditioning unit by their licensed engineers. Mjdobson.co.uk Reviews

Does Oxyair.co.nz provide maintenance services after installation?

While the website mentions regular maintenance tips in their blog, explicit details about ongoing service contracts or dedicated maintenance plans are not prominently featured on the homepage. It is advisable to inquire directly.

What are the benefits of a ducted system from Oxyair.co.nz?

Ducted systems offer whole-house heating and cooling for ultimate comfort, allowing you to easily control the climate of your entire home or business with a single system.

How can I learn more about heat pump usage and maintenance from Oxyair.co.nz?

Oxyair.co.nz has a blog section on their website covering various topics such as calculating heat pump size, optimizing energy efficiency, and tips for removing condensation, which provides valuable information for users.

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