Based on checking the website, Cretarent.gr appears to be a legitimate car rental service operating in Crete, Greece, with over 40 years of experience.

They offer a range of vehicles and services designed for tourists and visitors looking to explore the island, emphasizing transparent pricing and comprehensive insurance.

While car rentals can be a convenient way to travel, it’s essential to understand the terms and conditions fully before committing, especially regarding insurance and potential hidden fees, to ensure a smooth and permissible travel experience.

Always seek clarity on all financial agreements to avoid any ambiguities.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Cretarent.gr Review & First Look

Upon a first glance at Cretarent.gr, the website projects an image of a seasoned and reliable car rental company based in Crete, Greece.

With claims of “more than 40 years of experience” and a focus on “100% full insurance without excess,” they aim to instill confidence in potential renters.

The immediate impression is one of transparency, with bold statements like “No Hidden or Extra Charges!” and “No Cancelation fees,” which are significant selling points in the often-murky world of car rentals.

The site is designed to be user-friendly, providing clear contact information, including a 24/7 phone support line, and various car categories to choose from.

Initial Website Navigation and User Experience

Navigating Cretarent.gr is relatively straightforward. Fixfitbits.co.uk Reviews

The main navigation links are clearly visible, directing users to sections like “Cars and Rate,” “Rental Policy,” and “Contact us.” The booking process appears simplified, with options to book online or by phone.

The site features images of various car models available, from compact city cars like the Kia Picanto to larger SUVs like the Volkswagen Tiguan.

This visual representation helps users quickly identify suitable vehicles for their needs.

Ease of Use: The site’s layout is intuitive, making it easy to find relevant information about car models, prices, and rental policies.
Aesthetics: While functional, the design is somewhat traditional, prioritizing information over modern visual flair.
Mobile Responsiveness: It is crucial for a travel-related website to be mobile-friendly, given that many travelers access information on the go. Testing the site on various devices would confirm its responsiveness.

First Impressions on Transparency and Claims

Cretarent.gr makes several strong claims regarding transparency, such as “No credit card needs” for booking though it clarifies you can pay upon arrival by cash or card and “No cancelation fees” with a 3-day advance notice. These are highly attractive features for travelers who prefer flexibility and avoid unexpected costs.

The emphasis on “100% full insurance without excess” is also a significant differentiator, as many rental companies often include complex insurance policies with high deductibles. Digitalscreenmedia.co.uk Reviews

Key Claims:
- No Hidden or Extra Charges!
- No Amendment fees!
- No Cancelation fees with 3-day notice
- 100% full insurance without excess on most cars
- Second driver Free of charge.
- Free Baby Seats and Child boosters.
- Free Road Map of Crete.
- Unlimited mileage/kilometers.
- 24/7 Inclusive Roadside Assistance.
Verification: While these claims are prominent, it is always wise for users to thoroughly read the “Rental Policy” page to understand the exact terms and conditions, especially concerning the insurance coverage and any exceptions e.g., specific car groups like Cabrio or SUV requiring a refundable deposit.

Cretarent.gr Pros & Cons

Understanding the advantages and potential drawbacks of any service is crucial for making an informed decision.

Based on the information presented on their website, Cretarent.gr offers several compelling benefits, but also has areas where users might need to exercise caution or seek further clarification.

Advantages of Using Cretarent.gr

Cretarent.gr highlights a number of features that aim to provide a stress-free and cost-effective car rental experience in Crete.

These benefits are particularly appealing to travelers looking for convenience and transparent pricing.

Transparent Pricing and No Hidden Fees: This is arguably their strongest selling point. The website explicitly states “No Hidden or Extra Charges!” and claims that all VAT/taxes and personal/collision damage waiver CDW insurance are included in the promoted prices. This contrasts sharply with many other rental companies that might add these costs during the booking process or upon pick-up.
- Data Point: Many online reviews for car rental companies frequently cite hidden fees as a major source of customer dissatisfaction. Cretarent’s direct approach aims to mitigate this common issue.
Comprehensive Insurance Coverage: They offer “100% full insurance without excess” on most vehicles. This means that in the event of damage or destruction to the vehicle, the renter is not held responsible, providing significant peace of mind.
- Note: It’s important to verify the exceptions mentioned, such as Group Cabrio cars, Group SUV manual/automatic, and Group Crossover, which require a refundable 600€ card deposit for damages.
Flexible Payment and Cancellation Policies: The option to pay upon arrival by cash, card, or even PayPal online offers flexibility. Furthermore, “No Cancelation fees” are waived with a 3-day advance notice, allowing travelers to adjust plans without financial penalty.
Included Extras: Several valuable add-ons are provided free of charge, which typically incur extra costs with other rental companies.
- Free Second Driver: Ideal for long journeys or when multiple people share driving responsibilities.
- Free Baby Seats and Child Boosters: Essential for families traveling with young children, saving significant rental costs.
- Free Road Map of Crete: A simple yet practical tool for navigating the island.
- Unlimited Mileage/Kilometers: Allows for extensive exploration of Crete without worrying about exceeding mileage limits.
Convenient Pick-up and Drop-off Services: They offer free pick-up and drop-off at most locations, including all major Crete Airports Heraklion, Chania, Sitia and ports. This seamless transfer service is a major convenience for arriving and departing travelers.
24/7 Phone Support and Roadside Assistance: Around-the-clock support offers reassurance that assistance is available whenever needed, whether for booking inquiries or roadside emergencies.
Modern and Well-Maintained Fleet: Cretarent states they frequently update their cars and minibuses, ensuring vehicles are in “top condition.” They list popular brands like Hyundai, Volkswagen, Toyota, and Fiat.
Long-Standing Experience: With over 40 years in the business, Cretarent presents itself as an established and experienced operator, implying a deeper understanding of customer needs and local conditions.

Potential Drawbacks or Areas for Clarification

While Cretarent.gr presents a strong case, some aspects warrant closer examination or might be perceived as minor drawbacks by certain users. Evplates.co.uk Reviews

Refundable Deposit for Specific Car Groups: The requirement of a 600€ refundable card deposit for certain car groups Cabrio, SUV, Crossover for damages made by the renter might be a point of concern for some. While the insurance is “full,” this deposit suggests a different liability structure for these premium vehicles.
- Recommendation: Users interested in these car types should confirm the exact terms and conditions surrounding this deposit and how quickly it is refunded.
Website Design: While functional, the website’s design is somewhat dated compared to more modern online booking platforms. This doesn’t affect functionality but might not offer the most engaging user experience.
- Impact: A less modern interface might lead some users to perceive the service as less contemporary, even if the underlying operations are efficient.
Limited Online Reviews Visibility: While the website claims “Thousands Satisfied customers,” readily available third-party reviews e.g., on Trustpilot, Google Reviews might not be as abundant or easily navigable as for larger international chains. This can make it harder for new customers to verify claims through external sources.
- Actionable Tip: Potential renters could search for “Cretarent.gr reviews” on various travel forums or review sites to gather more external perspectives.
Specificity of “Full Insurance” Details: While “100% full insurance without excess” is a bold claim, a detailed breakdown of what exactly is covered under “Personal Accident Insurance” and “Theft protection” on the main policy page is essential. For instance, do they cover personal belongings, lost keys, or damage due to reckless driving?
- User Action: Always download and read the full rental agreement and insurance policy document before signing.
- Consideration: “Cheapest prices” doesn’t always equate to the best value if service or vehicle quality is compromised, though Cretarent aims to maintain high service standards.

Cretarent.gr Alternatives

When planning a trip to Crete and considering car rental, it’s always prudent to explore various options.

While Cretarent.gr offers a strong proposition, several other local and international car rental companies operate on the island, each with its own strengths and offerings.

Comparing these alternatives can help travelers find the best fit for their specific budget, needs, and preferences.

International Car Rental Giants

These companies typically have a global presence and extensive fleets, often allowing for easy online booking and reliable service, though sometimes at a higher price point.

Hertz:
- Pros: Widespread international recognition, large and diverse fleet, loyalty programs, often has airport counters.
- Cons: Can be more expensive than local options, strict terms and conditions, potential for hidden fees if not careful with insurance options.
- Key Differentiator: Brand familiarity and consistent global service standards.
Avis/Budget:
- Pros: Large global network, competitive pricing, good range of vehicles from economy to luxury, strong customer support infrastructure.
- Cons: Similar to Hertz, pricing can be higher, and insurance add-ons can increase the final cost.
- Key Differentiator: Often offers promotional deals and discounts for early bookings.
Europcar:
- Pros: Strong European presence, good reputation for reliability, various car categories, often includes basic insurance in the quoted price.
- Cons: May have slightly higher prices in peak season, additional driver fees often apply.
- Key Differentiator: Strong focus on European travel, potentially offering good local knowledge.
Sixt:
- Pros: Premium fleet, excellent customer service, competitive rates for luxury and specialty cars, good mobile app.
- Cons: Can be pricier for standard vehicles, not as many locations as some competitors.
- Key Differentiator: Offers a more premium rental experience with newer, high-end vehicles.

Local Greek & Cretan Car Rental Companies

These companies often provide a more personalized service, deeper local knowledge, and potentially more competitive pricing, especially for long-term rentals or specific local pickups. Rhinoinstalls.co.uk Reviews

Rental Center Crete:
- Pros: Popular local choice, known for transparency and good customer service, often includes full insurance.
- Cons: Fleet might not be as extensive or varied as international brands, booking interface might be less polished.
- Key Differentiator: Focus on customer satisfaction and clear, all-inclusive pricing.
AutoRentals Crete:
- Pros: Family-run business, emphasis on personal touch, competitive prices, often flexible with pick-up/drop-off.
- Cons: Smaller fleet, less prominent online presence than larger companies.
- Key Differentiator: Personalized service and local expertise.
Justrentals.gr or similar local brokers:
- Pros: Aggregators that compare prices from various local companies, potentially finding the cheapest deals.
- Cons: You’re dealing with a third party, so any issues might require mediating between the broker and the actual rental company. insurance details can be complex.
- Key Differentiator: Price comparison and convenience for finding the lowest rates across multiple providers.

How to Choose the Best Alternative

When evaluating alternatives to Cretarent.gr, consider the following factors:

Total Cost All-Inclusive: Don’t just look at the daily rate. Compare the final price including all taxes, fees, and essential insurance. Some companies might offer a lower base rate but then add significant costs for insurance, additional drivers, or airport surcharges.
Insurance Coverage: Understand what’s included in the standard insurance Collision Damage Waiver – CDW, Theft Protection – TP and what excess deductible applies. Many local companies in Greece offer “Full Collision Damage Waiver FCDW with zero excess,” which is a significant advantage.
Pick-up/Drop-off Locations: Ensure the company has convenient locations at your arrival airport or desired city. Free airport/hotel delivery is a major plus.
Fleet Variety and Condition: Check if the company offers the type of car you need manual vs. automatic, size, luggage capacity and if they maintain a modern, well-serviced fleet.
Cancellation Policy: Understand the flexibility if your travel plans change.
Customer Reviews: While the company’s own claims are important, external reviews on platforms like Google, Trustpilot, or travel forums provide invaluable insights into real customer experiences regarding service quality, transparency, and problem resolution.
Payment Options: Verify if they accept your preferred payment method credit card, debit card, cash upon arrival.
Additional Extras: Compare costs for optional extras like GPS, child seats, or additional drivers. Some companies, like Cretarent, offer these for free.

By thoroughly researching these alternatives and comparing them against Cretarent.gr’s offerings, travelers can make an informed decision that best suits their travel needs while ensuring a smooth and hassle-free experience in Crete.

How to Cancel Cretarent.gr Booking

Canceling a car rental booking is often a straightforward process, and Cretarent.gr appears to have a customer-friendly policy in this regard.

Based on the information provided on their website, they strive for transparency and flexibility, which is a significant relief for travelers whose plans might change unexpectedly.

Understanding Cretarent.gr’s Cancellation Policy

Cretarent.gr explicitly states “No Cancelation fees” on their homepage. Dalfilo.com Reviews

However, like most rental companies, this flexibility comes with a reasonable condition to ensure fair practice.

The website clarifies that cancellation fees are “waived with 3-day advance notice.” This means that if you cancel your booking at least 72 hours before your scheduled pick-up time, you will not incur any charges.

Key Policy Details:
- No Cancellation Fees: If canceled with sufficient notice.
- 3-Day Advance Notice: Required for fee-waived cancellations. This means if your pick-up is on Friday at 10:00 AM, you should cancel by Tuesday at 10:00 AM.
- Partial or Full Refund: If you have already paid for your booking e.g., via PayPal on their website, you should be eligible for a full refund as per their policy, provided you meet the advance notice requirement.

Steps to Cancel Your Cretarent.gr Booking

While the website doesn’t provide a specific “cancel booking” button in its main navigation, the most logical and effective methods for cancellation would typically involve direct communication with their customer service team.

Locate Your Booking Confirmation:
- When you booked with Cretarent.gr, you would have received a confirmation email. This email usually contains your booking reference number, pick-up/drop-off details, and often contact information for amendments or cancellations. Have this information ready.
Contact Cretarent.gr Directly: Hardsoftcomputers.co.uk Reviews
- The most reliable way to cancel is by contacting their customer service using the channels they provide.
- By Phone Recommended for Urgent Cancellations:
  - They offer 24/7 phone support: 0030 6945805577. Calling them directly ensures immediate attention and verbal confirmation of your cancellation. This is especially crucial if you are close to the 3-day cancellation deadline.
- By Email:
  - Their booking email is provided: [email protected]. Send an email clearly stating your intention to cancel. Include your booking reference number, full name, and the dates of your rental. Request a written confirmation of the cancellation for your records.
- Via Contact Form If available:
  - The website has a “Contact us” section. While not explicitly for cancellations, you might be able to submit a message through their contact form, requesting cancellation. However, email or phone is generally preferred for official records.
Request Cancellation Confirmation:
- Regardless of the method you choose, always ask for a confirmation of your cancellation. If by phone, request an email confirmation. If by email, ensure you receive a reply confirming the cancellation and any refund processing details. This documentation is vital in case of any future disputes.
Check for Refund Processing:
- If you paid in advance, monitor your bank or PayPal account for the refund. The time it takes for a refund to process can vary depending on your bank and the payment method used. If you don’t see the refund within a reasonable timeframe e.g., 5-10 business days, follow up with Cretarent.gr.

Important Considerations for Cancellation

Timing is Key: Adhere strictly to the 3-day advance notice policy to avoid any potential charges. If you cancel within the 72-hour window, while the website doesn’t explicitly state a penalty, it’s best to confirm their policy for late cancellations. Some companies might charge a one-day rental fee or a fixed cancellation penalty for late cancellations.
Documentation: Always keep records of your communication, including dates, times, names of representatives you spoke with, and any cancellation confirmation emails.
Amendments vs. Cancellations: If your plans have only slightly changed e.g., different pick-up time or date, consider amending your booking instead of canceling. Cretarent.gr states “No Amendment fees!”, which offers great flexibility. Contact them to inquire about modifying your reservation.

By following these steps, travelers can effectively cancel their Cretarent.gr booking with minimal hassle, aligning with the company’s stated policies for transparency and customer convenience.

Cretarent.gr Pricing

Understanding the pricing structure of a car rental service is paramount for budget-conscious travelers.

Cretarent.gr positions itself as an “economical car rental service” in Crete, emphasizing transparency with “No Extra or Hidden Costs.” This commitment to clear pricing is a significant advantage, particularly in an industry where hidden fees can often inflate the final bill. Onceuponatuesday.co.uk Reviews

What’s Included in Cretarent.gr’s Prices

Cretarent.gr makes strong claims about its all-inclusive pricing.

This means that the price you see when you book should largely be the final price you pay, without surprising add-ons at the counter.

VAT Value Added Tax: All prices quoted on Cretarent.gr are stated to include VAT. This is crucial, as some companies might list prices exclusive of tax, adding it at the final step.
Comprehensive Insurance:
- 100% Full Insurance without Excess: This is a major highlight. For most vehicles, the renter is not responsible for damage or destruction to the vehicle. This often covers Collision Damage Waiver CDW and Theft Protection TP with a zero deductible.
- Personal Accident Insurance: The tenant is insured for medical expenses if an accident occurs.
- Theft Protection: If the hired car is stolen, the renter is released from all obligations.
Unlimited Mileage/Kilometers: Travelers can drive as much as they want across Crete without incurring additional charges based on distance.
Free Second Driver: Ideal for shared driving duties, saving typically €5-€10 per day that other companies might charge.
Free Baby Seats and Child Boosters: A significant saving for families, as these can cost €3-€5 per day per seat elsewhere.
Free Road Map of Crete: A small but helpful extra.
Free Pick-up and Drop-off: For most locations, including major airports and ports, eliminating transfer costs.
24/7 Road Support/Assistance: Included in the price, providing peace of mind.

What Might Incur Additional Costs and Why It’s Important to Know

While Cretarent.gr stresses “No Hidden Extras,” it’s always wise to be aware of scenarios where additional charges might apply or a deposit is required, as clarified in their policy page.

Refundable Deposit for Specific Car Groups:
- For “Groups Cabrio cars, Group SUV manual/automatic, and Group Crossover,” a refundable card deposit of 600€ is required for damages made by the renter. While refundable, this is a significant hold on a credit card and should be factored into budgeting. This implies a different liability structure for these higher-value or specialty vehicles, despite the “100% full insurance” claim for most cars.
Fuel Policy: The website doesn’t explicitly detail its fuel policy e.g., full-to-full, pre-purchased fuel. Typically, car rental companies expect the vehicle to be returned with the same amount of fuel as received. Failure to do so usually incurs a refueling service charge plus the cost of fuel. This is standard practice across the industry and not a “hidden fee” from Cretarent, but something to be aware of.
Traffic Fines/Tolls: Any traffic fines, parking tickets, or toll fees incurred during the rental period are the responsibility of the renter and would be charged separately.
Loss of Keys/Documents: While not explicitly stated on the homepage, loss of keys or car documents is typically not covered by standard insurance and can incur a significant replacement fee.
Damage Due to Negligence: While “full insurance” covers accidental damage, damage caused by extreme negligence, off-road driving if prohibited, or driving under the influence would likely void the insurance and lead to the renter being liable for repair costs.
Out-of-Hours Pick-up/Drop-off Verify: Some rental companies charge a small fee for pick-up or drop-off outside of standard office hours. While Cretarent boasts 24/7 phone support and airport services, it’s worth a quick check on their policy page if your arrival/departure times are unusual.

Special Offers and Price Match Guarantee

Cretarent.gr also promotes ways to save money:

5% Discount: Available on car rentals over 300 euros confirmation.
Special Offers Page: They encourage visitors to check their “Special Offer” page for current discounts.
Lowest Price Guaranteed!: They state: “If you can find a better offer please send it to us and we will try to beat it!” This indicates a commitment to competitive pricing and a willingness to negotiate.

Practical Tips for Understanding Pricing

Read the Rental Policy: Before booking, always navigate to the “Rental Policy” page. This document contains the definitive terms and conditions regarding insurance, deposits, cancellation, and any other potential charges.
Get a Full Quote: Use their online booking system to get a full quote for your desired dates and car type. This will provide the most accurate picture of the final price, including all mandatory inclusions.
Print and Review: Print your confirmation and rental agreement. Review it carefully before signing at the pick-up counter. If anything seems unclear or contradicts what was promised, ask for clarification immediately.

Overall, Cretarent.gr’s pricing model appears to be highly customer-centric, aiming to eliminate the common frustration of hidden costs. Uxdesigninstitute.com Reviews

Their emphasis on all-inclusive insurance and free extras provides considerable value, though users should always be mindful of the specific terms for specialty vehicles and standard industry practices like fuel returns.

Cretarent.gr vs. Competitors

When choosing a car rental service in Crete, comparing Cretarent.gr against its various competitors—both local and international—can highlight its unique selling points and areas where others might have an edge.

This comparative analysis helps travelers make an informed decision based on their priorities, whether that’s price, insurance, convenience, or vehicle choice.

Cretarent.gr’s Distinct Advantages

Cretarent.gr positions itself with several key differentiators that make it stand out, especially against larger, more generic rental agencies.

Transparent “No Hidden Costs” Policy: This is arguably their most significant advantage. While many competitors, particularly international ones, often present a low base price only to add compulsory insurance, taxes, and fees at the counter, Cretarent.gr explicitly states “No Hidden or Extra Charges!” and claims all VAT, full insurance CDW/TP, and extras are included. This upfront transparency is a major draw for budget-conscious travelers who dislike surprises.
- Competitor Contrast: Many larger rental companies e.g., Budget, Enterprise are known for their opaque pricing structures, where the initial online quote can be significantly lower than the final bill after mandatory insurance and local taxes are added.
100% Full Insurance Without Excess on most cars: This is a gold standard in car rental insurance. For the majority of their fleet, renters are fully covered without a deductible. This eliminates the financial risk often associated with minor dents or scratches.
- Competitor Contrast: Many international rental companies offer basic CDW with a very high excess deductible, meaning you’re liable for the first €800-€1500 of damage. To reduce this, you often have to purchase expensive daily “super CDW” or “zero excess” insurance from them or a third party, which significantly inflates the price.
Free Value-Added Services: The inclusion of a free second driver, free baby seats/boosters, and unlimited mileage is a substantial saving. These are typically charged as daily add-ons by most competitors.
- Competitor Contrast: A second driver can cost €5-€10/day, a baby seat €3-€7/day, and unlimited mileage might be an upgrade on basic packages. Over a week, these add up to considerable extra costs.
Flexible Payment and Cancellation: The option to pay upon arrival cash or card and penalty-free cancellation with 3-day notice offers greater flexibility than many competitors that require upfront payment or charge cancellation fees.
Local Expertise and Service: As a long-established local company 40+ years, Cretarent implies a deep understanding of Crete’s roads, conditions, and customer needs, potentially leading to more personalized service and quicker local support.

Areas Where Competitors Might Have an Edge

While Cretarent.gr has strong points, some competitors, particularly the international giants, might appeal to certain segments of travelers due to their scale or specific offerings. Oxyair.co.nz Reviews

Fleet Size and Diversity: Larger international chains like Hertz, Avis, or Europcar often boast much larger and more diverse fleets. If you need a very specific, niche vehicle model, or a high number of luxury cars, these larger players might have more options available.
- Cretarent.gr’s Fleet: While they state a “large fleet,” it’s primarily focused on standard economy, compact, and SUV categories suitable for general tourism in Crete.
Global Loyalty Programs: Travelers who frequently rent cars globally might benefit from loyalty programs offered by major international brands e.g., Hertz Gold Plus Rewards, Avis Preferred, earning points or status perks.
- Cretarent.gr: Being a local company, they don’t offer such global programs.
Website Sophistication and App Features: Major international rental companies often have more modern, feature-rich websites and dedicated mobile apps that offer seamless booking, digital check-in, and vehicle selection processes.
- Cretarent.gr: Its website is functional but less graphically advanced compared to modern platforms.
Global Customer Service Reach: While Cretarent.gr offers 24/7 phone support, international companies have extensive global call centers and support networks, which might be preferred by travelers needing assistance across different time zones or languages.
Brand Recognition: Some travelers simply prefer to stick with globally recognized brands they trust, even if it means paying a bit more or navigating complex insurance options. This “brand comfort” factor can be significant.

Comparative Summary

Feature	Cretarent.gr	International Competitors e.g., Hertz, Avis	Local Competitors e.g., Rental Center Crete
Pricing Model	Highly transparent, all-inclusive, no hidden fees	Often opaque, many add-ons, base price significantly lower than final	Usually transparent, often full insurance included, competitive
Insurance	100% full without excess most cars	Basic CDW with high excess, expensive zero-excess upgrades	Often full insurance with zero excess, good value
Included Extras	Free 2nd driver, baby seats, unlimited km, map	Mostly extra charges for these	Often includes some extras, but vary by company
Cancellation	Free with 3-day notice, flexible payment	Varies. often charges for late cancellation, prepayment common	Similar to Cretarent, usually flexible
Fleet Size	Large for local, diverse for common needs	Very large, wide range of luxury/specialty cars	Varies, smaller than international, good for standard needs
Website/App	Functional, but basic design	Sophisticated, modern apps, digital check-in	Varies, generally functional but less advanced
Loyalty Programs	No	Yes, for frequent renters	No
Customer Service	24/7 phone support, local expertise	Global call centers, extensive network	Personalized, local, direct contact

Conclusion for Comparison:

For travelers prioritizing transparent pricing, comprehensive insurance with no excess, and significant savings on common extras like extra drivers and child seats, Cretarent.gr presents a highly compelling option, often outperforming major international players on value. Its local expertise and long history add to its appeal.

However, if your absolute priority is a vast selection of specific high-end or niche vehicles, global loyalty program benefits, or a sleek, app-driven booking experience, then major international brands might be more suitable, provided you are prepared to navigate their pricing complexities and potential higher costs for full coverage. Local competitors like Rental Center Crete often share many of Cretarent.gr’s advantages in terms of transparency and value.

Ultimately, the “best” choice depends on individual travel style, budget, and specific requirements for the car rental experience in Crete.

Cretarent.gr Locations and Service Areas

Cretarent.gr prides itself on providing extensive coverage across Crete, ensuring that travelers can easily pick up and drop off vehicles at all major entry points and popular tourist destinations. Thedirectmailcompany.co.uk Reviews

This widespread presence is a significant convenience, allowing visitors to start their exploration of the island immediately upon arrival or depart without hassle.

Major Airport and Port Locations

Cretarent.gr offers services at all key arrival points on the island, catering to the vast majority of tourists flying in or arriving by ferry.

Heraklion Airport HER – Nikos Kazantzakis Airport: As the busiest airport in Crete, Heraklion is a primary pick-up point. Cretarent claims their car parking base here is “less than a minute away from the exit doors of arrivals,” ensuring a quick and comfortable transfer.
- Specifics: They offer direct delivery and pick-up right at the airport.
Chania Airport CHQ – Ioannis Daskalogiannis Airport: The second major airport on the island, also fully covered.
- Specifics: Convenient services for arrivals and departures in western Crete.
Sitia Airport JSH: Serving the eastern part of Crete, providing an option for those flying into this smaller regional airport.
Ports: Cretarent.gr extends its services to all major ports on the island, which is beneficial for travelers arriving by ferry from mainland Greece or other islands. While specific port names are not listed extensively, this broad claim suggests comprehensive coverage.

Key City and Tourist Destination Locations

Beyond airports and ports, Cretarent.gr also serves numerous cities, towns, and popular tourist resorts across Crete, providing flexibility for renters who might prefer to pick up their car closer to their accommodation or explore specific regions.

Heraklion City: The capital of Crete, a central hub for tourism and business. Cretarent has an office location at EFODOU 30 HEREKLION, CRETE 71303.
Chania City: Known for its picturesque Old Town and Venetian Harbor, a popular base for exploring western Crete.
Rethymnon: A charming city between Heraklion and Chania, offering historical sites and beaches.
Agios Nikolaos: A beautiful coastal town in eastern Crete, famous for its Voulismeni Lake.
Elounda: An upscale resort town near Agios Nikolaos, known for its luxury hotels and access to Spinalonga Island.
Hersonissos: A vibrant tourist resort on the north coast, popular for its nightlife and beaches.
Koutouloufari, Gouves, Malia, Bali: Other popular resort towns along the northern coast.
Agia Pelagia: A coastal village near Heraklion known for its bay.
Vai: Famous for its palm forest and beach in eastern Crete.
Platanias: A popular tourist resort near Chania.
Lasithi: Refers to the broader eastern prefecture, indicating services extend throughout this area.

Free Pick-up and Drop-off Facility

A significant advantage highlighted by Cretarent.gr is their “Pick-up and Drop-off facility” for most locations, which they offer free of charge. This means customers can typically arrange for their rental car to be delivered directly to their hotel, villa, or other specified location within their service areas and picked up from there at the end of the rental period.

Convenience: This eliminates the need for taxis or public transport to reach a rental office, especially beneficial for travelers with luggage or families.
Flexibility: It allows renters to start and end their journey precisely where it’s most convenient for them.

How to Confirm Specific Location Services

While Cretarent.gr claims broad coverage, for very specific or remote locations, it’s always advisable to: Portfolio-display.co.uk Reviews

Use their online booking form: Input your desired pick-up and drop-off locations and dates. The system will typically confirm if service is available for those points.
Contact them directly: If your desired location isn’t listed or if you have specific requirements, call their 24/7 phone support 0030 6945805577 or send an email to [email protected] to inquire about delivery and collection options.

Cretarent.gr’s extensive network of locations and free pick-up/drop-off services across Crete underscore its commitment to providing a convenient and accessible car rental solution for exploring the island.

Cretarent.gr Fleet and Vehicle Categories

The fleet and vehicle categories offered by a car rental company are crucial for meeting the diverse needs of travelers, from solo adventurers to large families.

Cretarent.gr emphasizes a “large fleet of cars and minibuses” designed to “satisfy all the needs and requirements of the visitors,” assuring customers of “branded and very well maintained” vehicles.

Vehicle Quality and Maintenance

Cretarent.gr explicitly states that they “change our cars and minibus with new ones, so our cars are in top condition and ready to serve you.” This commitment to regularly updating their fleet is a strong positive, as newer cars generally offer better fuel efficiency, reliability, and modern safety features, leading to a more comfortable and secure driving experience.

Key Aspect: Well-maintained vehicles reduce the likelihood of breakdowns and enhance safety, which is paramount for any traveler.

Brands and Transmission Options

Their fleet includes a variety of popular and reliable car brands, offering choices in both manual and automatic transmissions to cater to different driving preferences. Dext.com Reviews

Popular Brands Mentioned:
- Citroen
- Peugeot
- Nissan
- Hyundai
- Chevrolet
- Audi
- Kia
- Renault
- Volkswagen
- Toyota
- Fiat
Transmission: Visitors can choose a car “according to their need, with a manual or an automatic transmission.” This is important as many European rental fleets are predominantly manual, and automatic vehicles can sometimes be more expensive or less available.

Car Categories Offered

Cretarent.gr categorizes its vehicles to help customers choose based on size, capacity, and desired features.

While they don’t list all categories explicitly, they provide examples that indicate typical rental segments.

Economy/Compact Example Range:
- Hyundai i10: Often a 4-seater, 1-door, 1-luggage capacity. Ideal for city driving, easy parking, and fuel efficiency.
- Kia Picanto: Similar to the i10, suitable for couples or small families with minimal luggage.
- Renault Clio: A popular compact car, slightly larger, offering more comfort for longer drives.
- Volkswagen Polo DIESEL: Good fuel economy, suitable for moderate distances.
- Best For: Solo travelers, couples, or small groups on a budget who prioritize fuel efficiency and ease of maneuverability in narrow Cretan roads and crowded city centers.
Mid-Size/Intermediate Example Range:
- Fiat Tipo hatchback: Offers more space for passengers and luggage compared to economy cars.
- Toyota Corolla: A reliable and comfortable choice for small families or groups needing more room.
- Best For: Small families or groups of 3-4 who need more luggage space and comfort for longer journeys around the island.
SUV/Crossover:
- Volkswagen Tiguan: A popular SUV model, offering higher ground clearance and a more commanding driving position, often with more space.
- Kia Sportage: Another well-known SUV, providing comfort and capability for various road conditions.
- Best For: Families or groups desiring extra space, comfort, and perhaps better handling on less-paved roads, though it’s important to remember that off-road driving is generally prohibited by rental agreements.
- Note on Deposit: Remember that these specific SUV categories Volkswagen Tiguan, Kia Sportage are likely to fall under the “Group SUV manual/automatic” requiring a 600€ refundable card deposit for damages, as stated in their policy.
Minibuses:
- Cretarent offers “Minibuses… as the best economical option for car rental in Crete” for larger groups. This is excellent for families or groups of 5-9 people traveling together, providing ample space for passengers and luggage, and potentially being more cost-effective than renting two smaller cars.
Cabrio Cars:
- “Groups Cabrio cars” are mentioned, indicating convertible options for those seeking a more adventurous or stylish driving experience, particularly popular for scenic drives along the coast.
- Note on Deposit: Cabrio cars also require the 600€ refundable card deposit.

Choosing the Right Vehicle

When selecting a vehicle from Cretarent.gr, consider the following:

Number of Passengers and Luggage: Ensure the car’s capacity matches your group size and luggage volume. A 5-person car might only comfortably fit 3-4 people with luggage.
Driving Conditions: Crete has varied terrain, from wide highways to narrow village roads. Smaller cars are generally easier to navigate and park in city centers and traditional villages.
Fuel Efficiency: For longer trips, a diesel model like the VW Polo DIESEL mentioned or an economical petrol car can save on fuel costs.
Transmission Preference: If you are not comfortable driving a manual car, specifically book an automatic, even if it’s slightly more expensive or has limited availability.
Budget: While Cretarent emphasizes economical rates, larger vehicles or specialty cars will naturally come at a higher price point.

Cretarent.gr’s fleet appears well-suited for the typical tourist visiting Crete, offering a good balance of economy, comfort, and capacity across popular vehicle types, with a strong emphasis on well-maintained cars.

Cretarent.gr Customer Support and Policies

The quality of customer support and the clarity of company policies are paramount for a smooth car rental experience, especially when traveling abroad. Mjdobson.co.uk Reviews

Cretarent.gr appears to prioritize customer convenience and transparency, offering readily accessible support and straightforward policies.

Customer Support Channels

Cretarent.gr provides multiple ways for customers to get in touch, emphasizing accessibility and responsiveness.

24/7 Phone Support: This is a significant advantage. The website prominently displays their phone number: 0030 6945805577. Having round-the-clock phone access means customers can get immediate assistance for booking inquiries, amendments, cancellations, or roadside emergencies, regardless of their time zone or the time of day in Crete.
- Benefit: Critical for travelers who might encounter unexpected issues or have urgent questions.
Email Support: For non-urgent inquiries, booking modifications, or written correspondence, their email address is provided: [email protected]. This allows for detailed communication and a written record of interactions.
Skype: They even list a Skype contact: “Call Cretarent with Skype,” which could be convenient for international callers looking to avoid traditional international call charges.
Physical Locations: For in-person inquiries or direct assistance, they have physical offices in Heraklion City and at Heraklion Airport, along with presence at Chania Airport and Chania City. This provides a tangible point of contact for customers on the ground.
Roadside Assistance: Separate from general customer support, they explicitly mention “24/7 Inclusive Roadside Assistance,” ensuring help is available if a mechanical issue arises with the vehicle.

Key Customer-Centric Policies

Cretarent.gr highlights several policies designed to enhance customer satisfaction and provide peace of mind.

No Hidden Charges / Transparent Pricing: As extensively discussed, this is a cornerstone of their policy. They assure customers that all VAT, taxes, and essential insurance CDW, TP, PAI are included in the quoted price, aiming to eliminate unpleasant surprises at pick-up.
- Implication: This builds trust and positions them favorably against competitors known for adding numerous fees.
Full Insurance Without Excess on Most Cars: This policy significantly reduces the renter’s financial liability in case of damage or theft.
- Specifics: “The renter is not responsible for the vehicle’s destruction or damage.” This provides substantial peace of mind.
- Caveat: The 600€ refundable deposit for specific car groups Cabrio, SUV, Crossover is an important exception to note, indicating a different liability for these vehicles.
Flexible Cancellation Policy: “No Cancelation fees waived with 3-day advance notice” offers considerable flexibility, allowing travelers to adjust plans without financial penalty if unforeseen circumstances arise.
Free Amendments: The policy of “No Amendment fees!” means customers can change their booking details dates, times, car type, etc. without incurring additional charges, provided the changes are made in advance and the desired vehicle is available.
Free Added Extras: Including a second driver, baby seats, and unlimited mileage for free significantly enhances value and reduces costs for customers.
Pick-up and Drop-off Services: Free delivery and collection at airports, ports, and many hotels/locations across Crete add immense convenience, saving time and transportation costs.
Lowest Price Guaranteed!: Their offer to try and beat any better offer found suggests a strong commitment to competitive pricing.

Importance of Reviewing the “Rental Policy” Page

While the homepage highlights many positive aspects, it is crucial for every renter to thoroughly read the full “Rental Policy” page on Cretarent.gr. This page serves as the comprehensive legal agreement and will detail the exact terms and conditions for:

Insurance Coverage: Specifics of what is and isn’t covered by the “full insurance,” including exclusions e.g., damage due to negligence, off-roading, lost keys.
Deposit Information: Precise terms for the 600€ refundable deposit for specialty vehicles, including how and when it’s charged and refunded.
Driver Requirements: Minimum/maximum age, driving license requirements, and accepted payment methods for the deposit.
Fuel Policy: How the car should be returned regarding fuel levels.
Traffic Violations and Fines: Renter’s responsibility for any incurred penalties.
Accident/Breakdown Procedures: What to do in case of an incident.

By providing extensive customer support channels and implementing clear, customer-friendly policies while also transparently outlining specific conditions for certain scenarios, Cretarent.gr aims to foster a positive and stress-free car rental experience for visitors to Crete. Haynesford.co.uk Reviews

Frequently Asked Questions

Is Cretarent.gr a legitimate car rental company?

Yes, Based on checking the website, Cretarent.gr appears to be a legitimate car rental company with over 40 years of experience operating in Crete, Greece.

They provide clear contact information, list physical addresses, and detail their services extensively.

What insurance is included with Cretarent.gr rentals?

Cretarent.gr states they offer “100% full insurance without excess” on most of their cars, meaning the renter is generally not responsible for damage or destruction to the vehicle.

This also includes personal accident insurance and theft protection.

Are there any hidden charges with Cretarent.gr?

No, Cretarent.gr explicitly claims “No Hidden or Extra Charges!” and states that all VAT, taxes, and essential insurance CDW, TP are included in their promoted prices, aiming for full transparency. Groupbus.co.uk Reviews

Can I cancel my Cretarent.gr booking for free?

Yes, Cretarent.gr offers “No Cancelation fees” if the cancellation is made with at least 3 days 72 hours advance notice before the scheduled pick-up time.

Do I need a credit card to book with Cretarent.gr?

No, Cretarent.gr states “No need for Credit card!” for booking.

You can pay upon arrival in cash, by card, or even by PayPal on their website.

Is a deposit required for Cretarent.gr rentals?

Yes, a refundable card deposit of 600€ is required for specific car groups: Cabrio cars, Group SUV manual/automatic, and Group Crossover, for damages made by the renter.

For most other cars, a deposit may not be required due to their full insurance policy.

Are baby seats or child boosters free with Cretarent.gr?

Yes, Cretarent.gr provides free baby seats and child boosters upon request, which is a significant saving for families.

Is a second driver free with Cretarent.gr?

Yes, a second driver is included free of charge with Cretarent.gr rentals.

Does Cretarent.gr offer unlimited mileage?

Yes, Cretarent.gr offers unlimited mileage/kilometers, allowing you to explore Crete without worrying about distance charges.

Where can I pick up and drop off my rental car with Cretarent.gr?

Cretarent.gr offers free pick-up and drop-off services at major locations across Crete, including Heraklion Airport HER, Chania Airport CHQ, Sitia Airport JSH, all major ports, and various cities like Heraklion, Chania, Rethymnon, Agios Nikolaos, Elounda, Hersonissos, and many more.

What kind of cars does Cretarent.gr offer?

Cretarent.gr offers a large fleet including economy cars e.g., Hyundai i10, Kia Picanto, compact cars e.g., Renault Clio, VW Polo, mid-size cars e.g., Fiat Tipo, Toyota Corolla, SUVs e.g., VW Tiguan, Kia Sportage, minibuses, and some Cabrio cars.

Does Cretarent.gr offer 24/7 customer support?

Yes, Cretarent.gr provides 24/7 phone support and 24/7 Inclusive Roadside Assistance for their customers.

Can I pay for my Cretarent.gr rental in cash?

Yes, you can pay upon arrival in cash, by card, or via PayPal on their website.

Does Cretarent.gr have an office at Heraklion Airport?

Yes, Cretarent.gr has a car parking base at Heraklion Kazantzakis airport, located less than a minute away from the exit doors of arrivals for convenient pick-up.

Are all taxes included in Cretarent.gr prices?

Yes, Cretarent.gr states that all their car rental prices include VAT Value Added Tax.

What if I find a cheaper car rental offer in Crete?

Cretarent.gr has a “Lowest Price Guaranteed!” policy and encourages customers to send them a better offer they find, stating they will try to beat it.

How old do I need to be to rent a car from Cretarent.gr?

While not explicitly stated on the homepage, typical rental age requirements are usually 21 or 23 with a valid driving license for at least one year.

It’s best to check their detailed “Rental Policy” page for precise age limits.

What should I do if I have an accident with a Cretarent.gr car?

Cretarent.gr offers 24/7 Inclusive Roadside Assistance.

In case of an accident, you should contact their support line immediately for guidance as per their rental agreement.

Are automatic cars available for rent with Cretarent.gr?

Yes, Cretarent.gr offers cars with both manual and automatic transmissions to suit customer preferences.

Does Cretarent.gr offer special discounts or offers?

Yes, Cretarent.gr provides special offers, including a 5% discount on car rentals over 300 euros confirmation, and encourages checking their “Special Offer” page for current promotions.

Cretarent.gr Reviews