Based on looking at the website, Easterngases.co.uk appears to be an online retailer specializing in bottled gas and heating solutions.

The site primarily offers butane and propane gas, suitable for various uses like BBQs, patio heaters, and indoor heating.

They also feature a range of related products, including outdoor and indoor heaters, and catering accessories.

The platform emphasizes customer support, secure payments, and provides options for both residential and commercial users, including trade discounts for regular business customers.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Easterngases.co.uk Review & First Look

Easterngases.co.uk presents itself as a dedicated supplier for bottled gas and heating needs within the UK.

A quick scan of their homepage reveals a straightforward e-commerce layout, prioritizing ease of navigation and highlighting their core product categories.

The site’s design is functional, aiming for clarity over flashy aesthetics, which is often a good sign for a business focused on practical goods like gas and heaters.

Initial Impressions and User Experience

The website immediately provides contact information and a prominent “CALL US” button, suggesting a focus on customer service.

The navigation bar clearly outlines product categories: Bottled Gas Butane, Propane, BBQ & Patio Heater Gas, Outdoor Heaters, Indoor Heaters, Heater & Gas Packages, and Portable Gas Heaters. Taskcons.in Reviews

This clear categorization makes it easy for a first-time visitor to find what they’re looking for.

Clean Layout: The site avoids clutter, focusing on product listings and essential information.
Accessibility: Contact details are upfront, and there’s a dedicated “Contact Us” page.
Mobile Responsiveness: While not explicitly tested, modern e-commerce sites typically offer good mobile experiences.
Key Information: Delivery areas, privacy policy, terms, and returns are easily accessible via the footer.

Product Range Overview

Easterngases.co.uk focuses on a specific niche, which can be a strength. Their primary offerings include:

Bottled Gas: This is their bread and butter, with options for various cylinder sizes and gas types Butane, Propane. They feature popular brands like BP/Flogas, indicating partnerships with established suppliers.
Heaters: A good selection of outdoor patio heaters e.g., Real Flame Pyramid Patio Heater and indoor portable gas heaters.
Accessories: Although not explicitly detailed on the homepage, the “Outdoor Catering Accessories” category suggests a broader range of related items.

The product descriptions on the homepage, while brief, include essential details like gas type and weight e.g., “BP/Flogas Light Propane 10kg Refill”.

Easterngases.co.uk Pros & Cons

Every online store has its strengths and weaknesses.

For Easterngases.co.uk, the pros largely revolve around their specialized focus and apparent commitment to service, while the cons might touch on aspects like geographical limitations or specific logistical considerations. Ingramspark.com Reviews

Advantages of Using Easterngases.co.uk

The website highlights several features that would appeal to potential customers, especially those needing gas and heating solutions regularly.

Specialized Focus: By concentrating solely on bottled gas and heaters, they likely possess deep product knowledge and efficient supply chains for these items. This specialization can lead to better service and more competitive pricing for their core offerings.
Free Standard Delivery: This is a significant perk, especially for bulky items like gas cylinders. It reduces the overall cost and makes the purchasing decision easier. The site explicitly states “Free standard delivery Available on all orders,” which is a clear benefit.
Secure Payments: The mention of “Safe & Secure Secure Payments” reassures customers about the security of their financial transactions, a crucial factor for any online purchase.
Product Support: Offering “Online and phone support” indicates a commitment to assisting customers not just with sales but also with post-purchase queries or technical issues. This can be invaluable for products that might require specific setup or troubleshooting.
Trade Discounts: For businesses or commercial users, the promise of “GET A TRADE DISCOUNT” is a strong incentive, potentially leading to significant savings for bulk purchases. This broadens their appeal beyond individual consumers.
Established Presence: The company details in the footer Company Reg: 6973305, VAT Reg: GB 975 9002 91 suggest a legitimate and registered business operating since at least 2009 based on typical company registration timelines in the UK for a 7-digit number, fostering trust.

Potential Drawbacks to Consider

While the website appears solid, there are always areas that could be improved or considerations for specific users.

Limited Geographical Reach: The “Delivery Areas” section in the footer is crucial. Without knowing their specific delivery range, potential customers outside their immediate service zone might be disappointed. For gas delivery, logistics are highly dependent on location.
Niche Product Range: While a pro for specialized buyers, those looking for a broader range of outdoor or indoor living products beyond gas and heaters will need to look elsewhere.
Lack of Immediate Stock Indicators: The homepage doesn’t clearly display real-time stock levels for products, which can be frustrating if an item is out of stock after an order is placed.
Reliance on External Reviews: While they mention Trustpilot in the footer, the immediate absence of integrated customer reviews on product pages might mean potential customers need to go off-site to find social proof.
Price Competitiveness Unverified: While they offer trade discounts, the competitiveness of their standard retail prices against local physical stores or other online retailers isn’t immediately evident without direct comparison.

Easterngases.co.uk Pricing

Understanding the pricing structure is essential for any potential customer.

Easterngases.co.uk clearly displays prices for individual gas refills and heaters on their homepage, providing transparency upfront.

Standard Product Pricing

The featured products on the homepage give a good indication of their general pricing for gas refills: Zapptax.com Reviews

BP/Flogas Light Propane 10kg Refill: £49.99
BP/Flogas Light Propane 5kg Refill: £34.99
BP/Flogas Propane Gas 6kg Refill: £34.99
Flogas 11kg Commercial Forklift Propane Refill: £37.99
Flogas 11kg Commercial Propane Refill: £45.99

For heaters:

Real Flame Pyramid Patio Heater: £379.99

These prices seem to align with general market rates for bottled gas refills and specific types of patio heaters in the UK.

It’s important to note that these are “refill” prices, implying the customer exchanges an empty cylinder for a full one.

New cylinder purchases would likely involve an additional cylinder charge, which isn’t explicitly detailed on the homepage but is standard practice in the gas industry.

Trade Discounts and Commercial Pricing

Easterngases.co.uk explicitly targets “Regular Business Gas User?” with the enticing offer to “GET A TRADE DISCOUNT” and “BEAT MY PRICE.” This suggests a tiered pricing structure or customized quotes for commercial customers. Space4time.eu Reviews

Benefits for Businesses:
- Potentially lower per-unit costs for bulk orders.
- Tailored delivery schedules for consistent supply.
- Dedicated account management.
- The “BEAT MY PRICE” feature implies they are willing to negotiate or match competitor pricing for large volume users, which is a strong competitive advantage.

Customers interested in trade pricing would need to contact them directly, either via phone 020 8500 3583 or email [email protected], to discuss their specific needs and obtain a customized quote.

How to Cancel Easterngases.co.uk Orders or Services

While Easterngases.co.uk doesn’t offer “subscriptions” in the traditional sense like a streaming service, customers may need to cancel orders or understand their return policies.

Their footer prominently displays “Returns and Cancellations,” indicating a dedicated policy.

Understanding the Returns and Cancellations Policy

Based on standard e-commerce practices and the presence of a specific link, the returns and cancellations policy would likely cover:

Order Cancellation: This typically depends on the order’s status. If an order hasn’t been dispatched, it’s usually straightforward to cancel. If it has already shipped, it might fall under the returns policy.
Returns for Goods: This would detail the conditions under which products can be returned, such as:
- Timeframe: How many days after delivery a return is accepted e.g., 14-30 days, common under UK consumer law.
- Condition of Goods: Whether items need to be in their original packaging, unused, and undamaged.
- Reason for Return: Different rules might apply for faulty goods versus unwanted items.
- Restocking Fees: Some companies charge a fee for returns of non-faulty items.
Refund Process: Information on how refunds are processed, including the timeline for receiving the money back.

Steps to Initiate a Cancellation or Return

Customers would typically follow these general steps, though the exact details would be found within their full policy document: Fortem.co.uk Reviews

Locate the Policy: Navigate to the “Returns and Cancellations” link in the website footer.
Review Conditions: Read through the policy thoroughly to understand if your situation qualifies for a cancellation or return.
Contact Customer Service: As the nature of their products gas cylinders often involves safety and specific logistics, direct contact is usually required.
- Phone: Call 020 8500 3583 during business hours.
- Email: Send an email to [email protected] or [email protected], providing your order number and reason for cancellation/return.
- Contact Form: Use the online contact form available on their website.
Follow Instructions: Customer service will provide specific instructions, which may include arranging for collection of gas cylinders due to safety regulations or detailing how to return heaters.

For large or hazardous items like gas cylinders, the logistics of returns are more complex than standard parcel delivery, so direct communication with Easterngases.co.uk would be essential to ensure proper and safe handling.

Easterngases.co.uk Alternatives

When considering bottled gas and heating solutions, several alternatives exist, ranging from local suppliers to larger national chains.

The best alternative often depends on geographical location, specific product needs, and preferred delivery methods.

Local vs. National Suppliers

Customers seeking alternatives to Easterngases.co.uk might look at two main categories:

Local Gas Bottle Suppliers: Many towns and cities have independent gas bottle suppliers or hardware stores that stock gas.
- Pros: Often offer personal service, immediate pick-up options, and sometimes more flexible delivery within a very localized area.
- Cons: Limited stock, potentially higher prices due to smaller scale, and may not offer online ordering or extensive delivery services.
National Gas Providers: Companies like Flogas, Calor Gas, or even large DIY retailers like B&Q or Homebase often have bottled gas departments or offer delivery services.
- Pros: Wide availability, often have extensive distribution networks, and can offer a broader range of related products.
- Cons: Delivery might be less flexible, prices could be standardized without much room for negotiation, and customer service might be more centralized.

Direct Competitors

While Easterngases.co.uk focuses heavily on online ordering and delivery, direct competitors in the online bottled gas market would be those offering similar services. Portableappliancetesters.co.nz Reviews

Gas Cylinders UK: A popular online retailer specializing in gas bottles for various uses, often offering delivery across significant parts of the UK. They compete directly on convenience and delivery.
Direct from Flogas/Calor: Customers can often order directly from the main gas providers themselves via their respective websites, which might offer their full range of products and services.
DIY Stores with Delivery: Large home improvement stores like Wickes or Screwfix though less focused on gas refills might carry some gas heater options and offer delivery for those.

Factors to Consider When Choosing an Alternative

When evaluating alternatives, it’s wise to consider:

Delivery Area and Speed: Can they deliver to your specific postcode, and what’s their typical delivery timeframe?
Price: Compare not just the gas price but also delivery fees, cylinder charges if applicable, and any minimum order requirements.
Cylinder Exchange Policy: Ensure the alternative has a convenient exchange process for your empty bottles.
Customer Service: Check reviews for their responsiveness and problem-solving abilities.
Product Range: Do they offer the specific type and size of gas bottle or heater you need?

Ultimately, for gas and heating, local availability and efficient delivery are often paramount, making it worth checking options specific to your region in addition to national online players.

Easterngases.co.uk vs. Key Competitors

When evaluating Easterngases.co.uk against its competitors, the key differentiators often come down to service area, pricing models especially for commercial clients, and the convenience of their online ordering and delivery system.

Easterngases.co.uk Strengths in Comparison

Niche Specialization: Unlike larger retailers that sell a vast array of products, Easterngases.co.uk’s singular focus on gas and heaters means specialized knowledge and potentially more efficient logistics for these items. They are not trying to be a generalist.
Free Standard Delivery: This is a major competitive edge, especially against local brick-and-mortar stores that would require pickup, or other online retailers that might charge substantial delivery fees for bulky items. This benefit is explicitly stated on their homepage.
Dedicated Commercial Offering: The “BEAT MY PRICE” feature and trade discounts for business users set them apart from retailers that might only offer consumer pricing. This positions them well for restaurants, event companies, or industrial users.
Customer Support Focus: The prominent display of phone and email support, alongside product support, suggests a more hands-on approach to customer service than some larger, more impersonal online platforms.

How They Stack Up Against Major Players

Let’s consider how Easterngases.co.uk compares to two prominent types of competitors:

1. Flogas & Calor Gas Direct Gas Providers

Easterngases.co.uk vs. Flogas/Calor Direct:
- Product Range: Flogas and Calor will undoubtedly have a more extensive range of gas types, cylinder sizes, and potentially industrial gas solutions not offered by Easterngases.co.uk.
- Delivery Network: The direct providers often have vast national networks, potentially reaching more remote areas or offering more frequent delivery slots.
- Pricing: Direct providers might have competitive pricing, but Easterngases.co.uk’s “BEAT MY PRICE” for trade users suggests they are willing to be aggressive on price, especially for commercial accounts. Easterngases.co.uk also offers specific Flogas products, indicating they are a distributor, which can sometimes lead to better pricing for specific volumes.
- Convenience: Easterngases.co.uk’s streamlined e-commerce experience for their specific product set might be more user-friendly for quick domestic gas refills than navigating a large corporate site.

2. Large DIY & Home Improvement Retailers e.g., B&Q, Homebase

Easterngases.co.uk vs. DIY Stores:
- Product Availability: DIY stores offer a massive range of products beyond just gas and heaters. Customers can pick up other household items or tools.
- Physical Presence: These stores have physical locations, allowing for in-person purchases and immediate pick-up of gas cylinders often via a cage system.
- Delivery: While DIY stores offer delivery, it might not be as specialized or cost-effective for just gas cylinders as Easterngases.co.uk’s free delivery model.
- Expertise: Easterngases.co.uk, as a specialist, might offer more focused advice and product knowledge for gas-related queries compared to a general DIY store employee.

In summary, Easterngases.co.uk carves out a strong position by focusing on delivering bottled gas and heaters with clear pricing, free delivery, and a dedicated approach to commercial clients. Sockshop.co.uk Reviews

Its strength lies in its specialization and commitment to direct-to-door service, making it a compelling choice for those within its delivery network seeking convenience and potentially better rates for bulk orders.

Easterngases.co.uk Delivery Areas and Logistics

One of the most critical aspects of a gas delivery service is its operational reach. While the Easterngases.co.uk homepage explicitly mentions “Free standard delivery Available on all orders,” the crucial detail for potential customers is their “Delivery Areas,” a link conveniently placed in the footer.

Understanding Delivery Coverage

Without directly accessing the “Delivery Areas” page, we can infer that:

Geographical Limitation: Given the nature of gas delivery, it’s highly improbable they offer nationwide UK delivery. Bottled gas logistics are heavy, regulated, and typically operate within specific, localized zones to be cost-effective and efficient.
Likely Service Radius: The company’s registered address Unit 1 Mill Farm, Whalebone Lane North, Romford, Essex, RM6 5QT strongly suggests their primary delivery area will be centered around East London and parts of Essex. This is common for specialist distributors.
Postcode Checker Hypothetical: Many similar services employ a postcode checker tool on their “Delivery Areas” page. Customers would input their postcode to confirm if they fall within the service zone. This is the most efficient way for customers to determine eligibility.

Logistics and Delivery Process

For a company specializing in bottled gas, the delivery process involves specific considerations:

Vehicle Requirements: Deliveries are made using specialized vehicles capable of safely transporting gas cylinders.
Delivery Personnel: Staff are likely trained in handling and transporting hazardous materials safely.
Delivery Schedule: While “standard delivery” is offered, the site doesn’t specify typical lead times. It’s common for such services to have set delivery days for different areas or aim for a 1-3 business day turnaround.
Cylinder Exchange: For gas refills, the delivery process typically involves exchanging an empty cylinder for a full one. Customers need to have their empty cylinders ready for collection.
Access and Safety: Customers should ensure safe and clear access for delivery personnel, especially for large cylinders. Safety regulations often require clear pathways and proper storage for gas bottles.
“Free Standard Delivery”: This is a significant selling point, implying no additional charges for basic delivery within their service area. However, express delivery or specific timed slots might incur extra fees, though this isn’t mentioned on the homepage.

For any potential customer, the absolute first step before placing an order should be to visit the “Delivery Areas” page on Easterngases.co.uk to confirm their location is serviceable. Failure to do so could lead to order cancellation or disappointment. Golftravelpeople.com Reviews

Easterngases.co.uk Support and Customer Service

Effective customer support is paramount, especially for products like bottled gas and heaters where safety, logistics, and technical queries can arise.

Easterngases.co.uk appears to prioritize customer assistance, making contact information readily available.

Channels for Support

The website provides multiple avenues for customers to get in touch:

Phone Support: A prominent phone number, 020 8500 3583, is displayed at the top of every page and in the footer. This indicates a preference for direct, real-time communication, which is often crucial for urgent inquiries or complex issues.
Email Support: Two email addresses are provided: [email protected] and [email protected]. “Help” suggests a dedicated line for customer queries, while “info” might be for general inquiries.
Contact Form: A dedicated “Contact form” link is available, allowing customers to submit their questions directly through the website. This can be convenient for non-urgent queries and ensures all necessary information is collected upfront.
“Product support Online and phone support”: This phrase directly under the “Free standard delivery” banner highlights their commitment to assisting customers with product-specific issues, not just sales queries. This is valuable for heaters that might require troubleshooting or advice on usage.

What to Expect from Their Support

Based on the visible information, customers can likely expect:

Responsiveness: The clear display of multiple contact options suggests an effort to be accessible and responsive.
Knowledgeable Staff: For a specialized business, one would hope their support staff are well-versed in gas types, heater specifications, delivery logistics, and safety protocols.
Assistance with Orders: Help with order placement, tracking, modifications, and cancellations.
Technical Advice: Guidance on product usage, troubleshooting heaters, or advice on gas cylinder compatibility.
Complaint Resolution: A channel for addressing any issues or complaints related to products or service.

Practical Tip: When contacting support, especially via email or the contact form, always include your order number if applicable, full name, and a clear, concise description of your query. This will help them assist you more efficiently. For urgent matters, a phone call is generally the fastest route. The inclusion of a Trustpilot link in the footer also suggests they are open to public feedback and likely monitor their reputation, which can be a good sign for customer service quality. Starplusgroup.com.au Reviews

Frequently Asked Questions

What is Easterngases.co.uk?

Easterngases.co.uk is an online retailer based in the UK specializing in bottled gas butane and propane and a range of heating solutions, including indoor and outdoor heaters and accessories.

What types of gas does Easterngases.co.uk sell?

They sell both butane gas and propane gas, including various cylinder sizes suitable for BBQs, patio heaters, indoor heaters, and commercial uses like forklifts.

Does Easterngases.co.uk offer free delivery?

Yes, based on their homepage, Easterngases.co.uk offers free standard delivery on all orders.

What brands of gas does Easterngases.co.uk stock?

They stock popular brands such as BP and Flogas.

Where is Easterngases.co.uk located?

Their registered address is Unit 1 Mill Farm, Whalebone Lane North, Romford, Essex, RM6 5QT. Nannystateindex.org Reviews

Can I get a trade discount from Easterngases.co.uk?

Yes, Easterngases.co.uk states they offer trade discounts for regular business gas users and invite commercial customers to contact them to “BEAT MY PRICE.”

How can I contact Easterngases.co.uk customer service?

You can contact them by phone at 020 8500 3583, by email at [email protected] or [email protected], or via their online contact form.

Does Easterngases.co.uk sell outdoor heaters?

Yes, they sell a range of outdoor heaters, including patio heaters like the Real Flame Pyramid Patio Heater.

Does Easterngases.co.uk sell indoor heaters?

Yes, they offer a selection of indoor heaters and portable gas heaters.

How do I pay for orders on Easterngases.co.uk?

The website indicates “Safe & Secure Secure Payments,” implying standard online payment methods, though specific payment types e.g., credit card, PayPal are not detailed on the homepage. Manualshelp.com Reviews

What is the typical delivery time for Easterngases.co.uk?

While “free standard delivery” is offered, the specific delivery timeframe is not detailed on the homepage.

Customers would need to check their delivery policy or contact support for estimated times.

Can I return a gas bottle to Easterngases.co.uk?

Yes, their footer includes a “Returns and Cancellations” link, indicating a policy for returns.

Specific conditions for gas bottles e.g., safety, empty/full would be detailed in their policy.

Does Easterngases.co.uk offer product support?

Yes, they explicitly mention “Product support Online and phone support” available to customers. Localiza.com Reviews

Is Easterngases.co.uk a legitimate company?

Yes, they provide their Company Reg 6973305 and VAT Reg GB 975 9002 91 numbers, indicating they are a registered UK business.

How do I know if Easterngases.co.uk delivers to my area?

You should check their “Delivery Areas” page, typically linked in the website footer, to confirm if they service your postcode.

Does Easterngases.co.uk sell gas for BBQs?

Yes, they specify “BBQ & Patio Heater Gas” as one of their bottled gas categories.

What is a gas cylinder refill from Easterngases.co.uk?

A gas cylinder refill implies you are exchanging an empty gas bottle of the same type and size for a full one, paying only for the gas contents.

Can I buy a new gas cylinder from Easterngases.co.uk?

While their featured products are “refills,” it is common for gas suppliers to also offer new cylinder purchases, which typically involve an additional cylinder charge or deposit. Cozycrewclub.com Reviews

This would likely be detailed on individual product pages or via customer service.

Are the prices on Easterngases.co.uk inclusive of VAT?

Most UK e-commerce sites display prices inclusive of VAT for consumer goods. For commercial customers, VAT may be itemized.

It’s best to check the full product page or during checkout for clarity.

Does Easterngases.co.uk have customer reviews?

The footer mentions “Trustpilot,” suggesting they are listed on the Trustpilot review platform where customers can leave feedback.

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Easterngases.co.uk Reviews