Luxurytiles.co.uk Reviews

Based on checking the website, Luxurytiles.co.uk appears to be a legitimate online retailer specializing in a wide array of tiles, including mosaic, wall, floor, and outdoor tiles.

They offer various materials like mother of pearl, glass, porcelain, natural stone, and even self-adhesive options, catering to both residential and commercial projects.

The site emphasizes premium quality, competitive pricing, and efficient UK delivery, aiming to provide customers with luxurious tile solutions for diverse interior design needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Luxurytiles.co.uk Review & First Look

When you land on Luxurytiles.co.uk, the first impression is one of clean design and a clear focus on their product: tiles. The navigation is straightforward, allowing you to quickly browse by collections Mosaic, Floor, Wall, Outdoor, Bathroom, Kitchen, Glass, Luxury Vinyl, Sinks, Taps, shop by trend Swimming Pool, Marble, Wood Effect, Self Adhesive, Pattern, etc., or shop by color. This structured approach makes it easy for a user to find exactly what they’re looking for or to get inspired by different categories. The site immediately highlights key selling points like “Free Delivery Orders Over £299” and “Express 1-2 Days UK Shipping,” which are crucial for online shoppers. They also feature a contact number and operating hours prominently, suggesting transparency and accessibility.

Initial Impressions of Design and User Experience

Product Range Overview

Luxurytiles.co.uk boasts an extensive range, far beyond just standard ceramic tiles. They offer:

• Mosaic Tiles: Handmade Mother of Pearl, Herringbone, Penny, Glass, Ceramic Pebble Optic. These are often used for backsplashes, feature walls, or shower areas.
• Floor & Wall Tiles: Marble effect, wood effect, slate effect, porcelain, and various sizes like 600x1200mm, 1200x600mm, and smaller formats.
• Specialty Tiles: Swimming pool mosaic tiles, self-adhesive “peel & stick” tiles a significant convenience for DIY enthusiasts, and tiles from brands like Ted Baker Tiles and Ca’ Pietra.
• Accessories: Sinks and taps are also listed, indicating an attempt to be a more comprehensive solution for bathroom and kitchen renovations, though the focus remains primarily on tiles.

This breadth of offerings suggests they aim to be a one-stop shop for various tiling needs, from subtle domestic touches to more impactful design statements.

Luxurytiles.co.uk Features

The website integrates several features designed to enhance the customer’s journey, from browsing to purchase.

These go beyond just product listings and aim to provide value, convenience, and assurance. Fone4u.ie Reviews

Delivery and Shipping Information

Luxurytiles.co.uk clearly outlines its delivery policy on the homepage.

• Free UK Delivery: Available for orders over £299. This incentivizes larger purchases and adds significant value, especially for bulky items like tiles.
• Express 1-2 Days UK Shipping: This is a strong selling point, as fast delivery is often a deciding factor for customers, particularly those on a project timeline.
• Specific Contact Hours: Monday-Saturday 9:00 am – 6:00 pm, with a direct phone number, reinforcing their commitment to customer service availability.

Customer Support and Trust Indicators

The site instills confidence through various means:

• Trustpilot Integration: A direct link to their Trustpilot reviews is prominently displayed, indicating transparency and a willingness to showcase customer feedback. As of early 2024, many businesses leverage Trustpilot to build consumer trust, with positive reviews often translating to higher conversion rates.
• Expert Advice: They offer “Expert Advice” via phone, which is crucial for a product like tiles where customers often have technical questions about installation, suitability, or quantities. This personalized support can significantly reduce purchase anxiety.
• Membership with The Tile Association: Being a member of “The Tile Association” TTA in the UK lends significant credibility. The TTA “represents ALL aspects of the wall and floor tiles industry in the UK, from manufacture to installation.” This affiliation signals adherence to industry standards and best practices, which is a strong assurance for potential buyers.

Unique Selling Propositions USPs

Luxurytiles.co.uk highlights several aspects that differentiate them:

• “Handmade” and “Bespoke” Tiles: They claim their “bespoke mosaic tiles are exclusively made for us in Germany, Italy and the UK to guarantee a truly unique style.” This emphasizes craftsmanship and exclusivity, appealing to customers looking for something beyond mass-produced options.
• “Unbeatable Prices in London and across the UK”: While “unbeatable” is a strong claim, it suggests a commitment to competitive pricing.
• Self-Adhesive Mosaic Tiles: These are presented as a “game-changer,” offering “all of the charm of classic mosaic with easy modern fit.” This caters to the DIY market and those seeking convenience without sacrificing aesthetics.

Luxurytiles.co.uk Pros & Cons

Every online store has its strengths and areas for improvement.

Based on a thorough review of Luxurytiles.co.uk, here’s a breakdown of its notable pros and cons. Wealden.gov.uk Reviews

Pros

• Extensive Product Range: From intricate mosaic tiles like Mother of Pearl and various glass options to large-format floor and wall tiles marble effect, wood effect, porcelain, they cover a vast spectrum. This breadth caters to diverse design preferences and project requirements.
• Focus on Quality and Craftsmanship: The emphasis on “premium quality,” “handmade,” and “bespoke” tiles manufactured in the UK, Germany, and Italy suggests a commitment to high standards. This is critical for tiles, which are a long-term investment in a home.
• Convenient Shipping Options: Free UK delivery for orders over £299 and express 1-2 day shipping are significant advantages. For customers undertaking renovation projects, timely delivery of materials is paramount.
• Strong Customer Support Indicators: The prominent phone number, clear operating hours, and offer of “Expert Advice” demonstrate a focus on assisting customers. In the tile industry, technical questions are common, and accessible support is invaluable.
• Credibility and Trust Signals: Membership in “The Tile Association” and the direct link to Trustpilot reviews bolster confidence. These third-party validations are vital for online businesses.
• User-Friendly Website Design: The clean layout, intuitive navigation shop by collection, trend, color, and high-quality product images make browsing and selection efficient and enjoyable. The “Quick view” feature is a small but impactful UX enhancement.
• DIY-Friendly Options: The inclusion of “self-adhesive mosaic tiles” peel & stick is a brilliant move, opening up their market to DIY enthusiasts who might be intimidated by traditional tiling methods. This broadens their appeal significantly.
• Inspiration and Advice Section: The “Inspiration & Advice” blog posts e.g., “How to Use Mother of Pearl Mosaics,” “Elegant Black Interior Design” provide valuable content, helping customers visualize products in their homes and offering design tips. This also demonstrates expertise.

Cons

• Limited Customer Reviews Directly on Product Pages: While they link to Trustpilot, individual product pages often show very few or no reviews e.g., “3 total reviews,” “2 total reviews”. This can make it difficult for potential buyers to gauge the satisfaction of others with specific products before committing. More comprehensive product-specific reviews would be highly beneficial.
• Pricing Structure Clarity: While prices per tile are given, the “per m²” price is sometimes less prominent or requires a quick calculation, which can be a minor inconvenience for larger projects where meterage is the primary planning unit.
• Lack of Detailed Product Specifications: For some tile types, more in-depth technical specifications e.g., slip resistance ratings, PEI ratings for porcelain tiles, water absorption rates for bathroom tiles might not be immediately visible on the product page. These details are crucial for professional installers and savvy DIYers.
• Virtual Room Planner/Visualizer: Many modern tile retailers offer tools that allow customers to upload a photo of their room and “try on” different tiles. This feature is absent, which could enhance the user experience and reduce purchase apprehension by allowing better visualization.
• Shipping Costs for smaller orders: While free delivery over £299 is good, smaller orders will incur a delivery fee. This isn’t necessarily a “con” as it’s standard practice, but it’s something customers need to factor in.
• Returns Policy Details: While they mention “14 Day Returns For risk and worry free shopping,” the detailed terms and conditions of returns e.g., return shipping costs, condition of tiles, restocking fees are not immediately visible on the homepage and require navigating to a dedicated policy page. Clear, concise highlights on the homepage would be beneficial.

Luxurytiles.co.uk Alternatives

The UK tile market is competitive, offering a wide array of options for various budgets and styles.

When considering alternatives to Luxurytiles.co.uk, customers often look for different specializations, price points, or unique features.

Major Competitors in the UK Tile Market

• Topps Tiles: As one of the largest tile specialists in the UK, Topps Tiles offers an enormous range of ceramic, porcelain, natural stone, and mosaic tiles. They have both a strong online presence and numerous physical showrooms across the country, allowing customers to see and feel the tiles before purchasing. Their range includes options for every budget.
  • Pros: Extensive selection, physical stores for tactile experience, often run promotions.
  • Cons: Can be overwhelming due to sheer volume, some premium ranges might be pricier.
• Tile Giant: Another prominent UK tile retailer, Tile Giant provides a broad selection of wall and floor tiles, including wood effect, marble effect, and large format options. They also have a good online platform and a network of stores.
  • Pros: Good variety, competitive pricing, often have clearance sales.
  • Cons: Physical store footprint might be smaller than Topps Tiles in some regions.
• Walls and Floors: This online-focused retailer boasts a massive inventory, often with highly competitive pricing and frequent sales. They offer a huge range of tile styles, including unique and trend-led designs.
  • Pros: Vast online selection, often very competitive on price, good for finding niche or specific styles.
  • Cons: Primarily online, so no physical viewing for many customers.
• Victorian Plumbing / Victorian Bathrooms: While known primarily for bathroom fixtures, these retailers also offer a significant range of bathroom and kitchen tiles. Their strength lies in providing a complete bathroom/kitchen solution.
  • Pros: Convenient for full bathroom/kitchen renovations, integrated purchasing.
  • Cons: Tile selection might not be as specialized or extensive as dedicated tile retailers.
• Porcelain Superstore: Specializing, as the name suggests, in porcelain tiles, this retailer offers a wide range of high-quality porcelain options, known for their durability and versatility.
  • Pros: Expertise in porcelain, often stock large format and durable options.
  • Cons: More specialized, so less variety if you’re looking for other materials like natural stone or ceramics.
• Local Independent Tile Shops: These smaller businesses often provide personalized service, unique stock, and local expertise.
  • Pros: Tailored advice, potentially unique artisan tiles, supporting local businesses.
  • Cons: Limited stock compared to large online retailers, prices can vary.

Considerations When Choosing an Alternative

• Budget: Some retailers cater more to the premium end, while others focus on affordability.
• Style Preference: Different stores might specialize in modern, traditional, or specific material types.
• Project Scale: For small DIY jobs, convenience might be key. for large renovations, bulk discounts and comprehensive support might be more important.
• Desire for Physical Viewing: If seeing and touching the tiles is essential, retailers with showrooms like Topps Tiles or Tile Giant are invaluable.
• Delivery Speed and Cost: Compare shipping policies, especially for large or heavy orders.

Luxurytiles.co.uk positions itself well by offering a blend of unique, bespoke tiles and a good selection of standard options, coupled with strong online service.

Alternatives range from large chains to specialized online stores, each with its own advantages.

Luxurytiles.co.uk Pricing

Understanding the pricing structure of Luxurytiles.co.uk is essential for any potential buyer, as it directly impacts project budgeting. Jayger.co.uk Reviews

Tiles are priced per individual tile, but crucially, also display the price per square meter m², which is the standard unit for calculating tiling needs.

General Price Range and Examples

Luxurytiles.co.uk offers a range of tiles that spans from budget-friendly options to more premium, specialized selections.

• Entry-Level Tiles: Some wall tiles, particularly standard metro or ceramic options, can start from as low as £0.65 per tile or around £24.99 per m² e.g., Calacatta Marble Effect 60×30 Gloss Tiles. These are often suitable for larger areas where cost-effectiveness is key.
• Mid-Range Tiles: Many popular mosaic and general floor/wall tiles fall into this category, with prices ranging from £4.99 per tile to around £16.98 per tile or £69.86 m² to £186.78 m². Examples include:
  • Mosaic Tiles Ceramic Pebble Optic White Glossy: £4.99 /Tile | £69.86 m²
  • White Fish Scale Mother of Pearl Mosaic Tile: £16.98 /Tile | £186.78 m²
• Premium/Specialty Tiles: High-end or unique items like large-format glass tiles or specific marble effect designs tend to be at the higher end of the spectrum.
  • Carbone | Burnt Glass Wall Tile 1200x600mm: £149.76 /Tile | £208.00 m²
  • Magic Gold Marble Effect 600x1200mm Floor and Wall Tile: £24.30 /Tile | £35.00 m²

It’s clear that the price varies significantly based on:

1. Material: Mother of Pearl, glass, and certain natural stones typically command higher prices than standard ceramic or porcelain.
2. Size and Format: Larger format tiles can be more expensive per piece but may be more economical per square meter due to less waste and faster installation.
3. Design and Craftsmanship: “Handmade” or “bespoke” tiles, especially mosaics, naturally have a higher price point due to the labor and unique artistic value involved.

Value for Money

The website claims “unbeatable prices in London and across the UK” and “Luxury Tiles for Less.” While direct price comparisons with every competitor are beyond the scope of a general review, the quoted prices appear competitive for the stated quality and design.

For example, genuine Mother of Pearl mosaics often retail at similar or higher price points elsewhere. The value proposition is enhanced by: Milsimsupplies.co.uk Reviews

• Free UK Delivery over £299: For larger projects, this can result in significant savings, as tile delivery can be costly due to weight.
• Price Match Promise: This feature, if genuinely honored, provides excellent peace of mind, assuring customers they are getting the best deal.

Understanding Price Per Tile vs. Price Per Square Meter

For customers planning their projects, it’s crucial to focus on the price per square meter m² as the primary cost indicator, especially for floor and wall coverings. The price per tile is useful for understanding the individual unit cost, but the m² price helps in accurate budgeting for the total area to be covered. Customers should always measure their area and add a percentage typically 10-15% for cuts, waste, and future repairs.

Luxurytiles.co.uk vs. Competitors

When evaluating Luxurytiles.co.uk against its competitors, it’s about discerning where its unique strengths lie and for whom it might be the ideal choice.

The UK tile market is segmented, with players specializing in different aspects.

Key Differentiators of Luxurytiles.co.uk

1. Specialization in Unique & Bespoke Mosaics: This is arguably Luxurytiles.co.uk’s strongest suit. Their emphasis on “handmade,” “bespoke mosaic tiles exclusively made for us in Germany, Italy and the UK” sets them apart from generalist tile retailers. While competitors like Topps Tiles and Walls and Floors offer mosaics, Luxury Tiles seems to lean into the high-end, artisan aspect more heavily, particularly with their Mother of Pearl range.
2. Online Focus with Strong Service: Unlike many traditional retailers with extensive physical showrooms, Luxurytiles.co.uk primarily operates online. However, they compensate with strong online support features like express delivery, free delivery thresholds, and readily available phone support. Their “Expert Advice” via phone is a crucial offering for an online-first model.
3. Price Match Promise: This is a powerful tool against competitors. While many big players have competitive pricing, a price match promise explicitly encourages customers to trust that they are getting the best deal without having to scour dozens of other sites.

Comparison Points

• Product Range:
  • Luxurytiles.co.uk: Good range of general tiles, but truly shines in its specialized mosaic and luxury tile segments.
  • Topps Tiles / Tile Giant: Broader, more comprehensive range of all tile types, including many budget-friendly options, with the advantage of physical stores.
  • Walls and Floors: Massive online-only inventory, often with aggressive pricing and frequent sales, but perhaps less emphasis on “bespoke” or “handmade” exclusivity.
• Pricing:
  • Luxurytiles.co.uk: Positions itself as offering “luxury for less” with competitive pricing for its quality and product type. The free delivery threshold and price match promise add value.
  • Competitors: Prices vary wildly. Walls and Floors can often be cheaper for standard tiles due to bulk selling. Topps Tiles and Tile Giant offer a spectrum of prices, sometimes with premium ranges at higher price points but also significant sales.
• Customer Experience:
  • Luxurytiles.co.uk: User-friendly website, clear shipping, expert advice, and a reliance on Trustpilot for reviews. Lacks a visualizer.
  • Topps Tiles / Tile Giant: Benefit from physical showrooms where customers can touch, feel, and get in-person advice. Online experience is also robust.
  • Walls and Floors: Strong online experience, but lacks physical interaction with products.
• Credibility & Trust:
  • Luxurytiles.co.uk: Membership in The Tile Association and Trustpilot reviews build trust.
  • Competitors: Larger chains often have established brand recognition and widespread customer bases. Online-only retailers rely heavily on reviews and transparent policies.

Who is Luxurytiles.co.uk Best For?

• Homeowners looking for unique, high-end accent tiles: If you’re designing a feature wall, a luxurious bathroom, or a bespoke kitchen backsplash, their specialized mosaic and Mother of Pearl range will be highly appealing.
• DIY enthusiasts seeking convenient solutions: The self-adhesive tiles are a significant draw for those who want to achieve a professional look without the complexity of traditional tiling.
• Customers prioritizing fast delivery within the UK: Their express 1-2 day shipping is a strong advantage for time-sensitive projects.
• Buyers who value transparent pricing and a price match guarantee: This offers peace of mind regarding value.

In essence, while larger competitors might offer sheer volume and physical presence, Luxurytiles.co.uk carves out a niche by focusing on curated, premium selections, particularly in the mosaic and luxury tile segments, combined with strong online service and competitive assurances.

Maximizing Your Purchase on Luxurytiles.co.uk

Making a smart purchase, especially for home improvement materials like tiles, involves more than just clicking ‘add to cart.’ It requires strategic planning and leveraging the features and information available on Luxurytiles.co.uk to your advantage. Haulable.co.uk Reviews

Planning Your Tiling Project Effectively

1. Accurate Measurement is Key: Before anything else, precisely measure the area you intend to tile. This means length multiplied by width for each surface. Don’t forget to account for any architectural features, windows, or doors that won’t be tiled.

   • Pro Tip: Measure twice, cut once – or rather, measure twice, order once! An accurate measurement prevents costly reorders or having excess material.

2. Calculate Waste Allowance: It’s almost impossible to tile an area without some waste due to cuts, breakages, or mistakes. Industry standards recommend adding a percentage:

   • 10-15% for standard square/rectangle tiles: For simpler layouts or less complex areas.
   • 15-20% for intricate patterns e.g., herringbone, hexagon, diagonal layouts, or irregularly shaped rooms: These require more cuts and thus more waste.
   • 20%+ for very complex installations or large format tiles in small, irregular spaces.

   Luxurytiles.co.uk displays both price per tile and price per m², making it easier to calculate your total cost.

3. Consider Sample Orders: While not explicitly highlighted as a feature on the homepage, reputable tile retailers often offer samples. Contacting Luxurytiles.co.uk to inquire about sample availability would be a wise step, especially for higher-value tiles or if you’re unsure about color and texture. Seeing a tile in your actual space under different lighting conditions is invaluable.

4. Understand Installation Requirements: Different tiles have different installation needs. Self-adhesive tiles are DIY-friendly, but porcelain, glass, or natural stone might require specific adhesives, grouts, or tools, and potentially professional installation. Factor these additional costs and complexities into your overall budget and timeline. Mintedcompetitions.co.uk Reviews

Leveraging Website Features for Cost Savings

1. Free Delivery Threshold: As highlighted, “Free UK Delivery Orders Over £299” is a significant saving. If your project is large enough to exceed this, ensure you consolidate your order to avoid unnecessary shipping fees. For smaller projects, combine orders with friends or family if possible, or factor in the delivery cost.
2. Price Match Promise: This is a powerful tool. If you find the exact same tile from another UK retailer at a lower price, contact Luxurytiles.co.uk to see if they will honor their “Price Match Promise.” This ensures you’re getting competitive pricing without having to compromise on their specialized selection or service.
3. Explore “Best Sellers” and “New Arrivals”: While not direct cost savings, these sections can highlight popular or recently stocked items that might offer good value or align with current trends, potentially saving you time in decision-making.
4. Utilize “Expert Advice”: Don’t hesitate to use their contact number 0207 411 9038 for queries. Getting specialist advice on quantities, suitability, or installation can prevent costly mistakes. For instance, an expert might advise on a slightly different tile type that performs better for your specific application, saving you from future issues.

By taking a structured approach to planning and actively using the features Luxurytiles.co.uk provides, you can ensure a more efficient and cost-effective tiling project.

Islamic Perspective on Home Furnishings and Luxury Tiles

From an Islamic perspective, home furnishing and decor, including the choice of tiles, are permissible and even encouraged to create a comfortable and beautiful living space, provided certain principles are upheld.

The emphasis is on functionality, modesty, and avoiding extravagance or elements that contradict Islamic teachings.

Permissibility and Principles

• Beauty and Comfort: Islam encourages cleanliness, order, and beauty in one’s surroundings. The Prophet Muhammad peace be upon him said, “Indeed, Allah is beautiful and loves beauty.” Sahih Muslim. Therefore, choosing aesthetically pleasing and durable tiles for your home is generally permissible and can enhance the living environment.
• Functionality and Durability: Tiles are practical for hygiene, especially in kitchens and bathrooms, and for easy maintenance. Choosing durable, high-quality tiles from a reputable source like Luxurytiles.co.uk aligns with the principle of acquiring assets that last and serve their purpose well, avoiding waste.
• Modesty and Avoiding Extravagance Israf: While beauty is encouraged, excessive ornamentation or extravagant spending israf is discouraged. This means choosing tiles that serve a purpose and contribute to a comfortable home, rather than solely for ostentatious display to impress others. The line between luxury and extravagance can be subtle. it often depends on one’s intention and financial means. For example, opting for high-quality, long-lasting tiles is different from constantly changing decor for fleeting trends or simply to show off wealth.
• Avoiding Imitation of Non-Islamic Practices: While generally not an issue with tiles, the principle applies to decor that might imitate the idolatrous or polytheistic practices of other cultures. Tiles depicting animate beings especially those for display, not merely functional art or symbols associated with forbidden beliefs should be avoided.
• Halal Sourcing and Transactions: Ensuring that the tiles are sourced through honest means and transactions are free from riba interest or deception gharar is paramount. Purchasing directly from a reputable retailer like Luxurytiles.co.uk through standard payment methods not credit cards that accrue interest if not paid in full monthly generally aligns with this. The website seems to engage in direct sale of goods, which is permissible.

Specific Considerations for Tiles

• Material:
  • Mother of Pearl, Glass, Ceramic, Porcelain, Natural Stone: All these materials are generally permissible as they are natural or inert substances. The shimmer of Mother of Pearl or the elegance of marble effect tiles can be seen as appreciating Allah’s creation or human craftsmanship.
  • Gold or Silver Tiles: While often seen as luxurious, pure gold and silver, especially in large quantities for decoration, could border on extravagance. For men, wearing pure gold is forbidden. For women, it’s permissible to wear gold jewelry, but for home decor, large-scale use, especially if it’s pure gold, could be considered excessive. However, “gold effect” or “gold tone” tiles, which are not pure gold but merely have a golden appearance like Gold Stone Glass Mosaic Tile or Magic Gold Marble Effect, are generally fine as they are not the actual precious metal.
• Water Usage and Waste: While not directly related to the tiles themselves, the broader context of tiling projects should consider the Islamic principle of avoiding waste tabdhir, especially of water during installation or cleaning. Efficient planning and execution are encouraged.

In conclusion, Luxurytiles.co.uk offers a range of products that, when chosen and used with intention and moderation, can align perfectly with Islamic principles of creating beautiful, functional, and clean living spaces.

The key is to prioritize purpose and modesty over ostentation and to ensure financial transactions are free from forbidden elements like interest. Perfectaquatics.co.uk Reviews

How to Handle Returns or Issues with Luxurytiles.co.uk

Even with the best planning, sometimes things don’t go as expected.

Understanding the return process and how to address issues with Luxurytiles.co.uk is crucial for a smooth customer experience.

Based on the information available, they do mention a “14 Day Returns For risk and worry free shopping.”

Understanding the Returns Policy

• 14-Day Return Window: The website explicitly states a “14 Day Returns” policy. This typically means you have 14 calendar days from the day you receive your order to notify them of your intention to return. This is often in line with UK consumer protection laws e.g., Consumer Contracts Regulations 2013, which grant consumers a 14-day “cooling-off” period for online purchases.
• Condition of Returned Goods: While not explicitly detailed on the homepage, general best practice for online retailers, especially for bulky items like tiles, dictates that products must be returned in their original, unused, and resalable condition, ideally in their original packaging. Any damage incurred during return shipping due to inadequate packaging might impact your refund.
• Reason for Return: The policy usually differentiates between:
  • “Change of Mind” Returns: Where you simply don’t want the tiles anymore. In these cases, the customer often bears the cost of return shipping. There might also be a restocking fee for bulkier items, although this is not specified on the Luxurytiles.co.uk homepage.
  • Faulty/Damaged Goods: If the tiles arrive damaged, defective, or are not as described, the retailer is typically responsible for arranging and covering the cost of return shipping, and providing a full refund or replacement.
• Refund Process: Once returned goods are inspected and deemed acceptable, the refund should be processed within a reasonable timeframe e.g., 14 days back to the original payment method.

Steps to Initiate a Return or Report an Issue

1. Review Full Returns Policy: The first step is always to locate and thoroughly read the full returns and refunds policy on the Luxurytiles.co.uk website. This will provide the specific details, exclusions, and procedures. Look for links usually found in the footer e.g., “Returns,” “Terms & Conditions,” “Delivery & Returns”.
2. Contact Customer Service Promptly: As soon as you decide to return or discover an issue e.g., damaged tiles, contact Luxurytiles.co.uk’s customer service.
   • Phone: Call 0207 411 9038 during their operating hours Mon-Sat 9:00 am – 6:00 pm. This is often the quickest way to discuss urgent issues like damaged deliveries.
   • Contact Form/Email: Use their handy contact form linked on the homepage or email address if available. This provides a written record of your communication.
   • Provide Details: Be ready to provide your order number, the date of purchase, the specific items you wish to return, the reason for the return, and clear photos if the items are damaged.
3. Follow Their Instructions for Return Shipping: Do not simply send the tiles back. Wait for specific instructions from Luxurytiles.co.uk on how to package, label, and where to send the items. For heavy items like tiles, they might arrange a specific courier pickup.
4. Keep Records: Always keep records of all communications emails, chat transcripts, dates, and times of phone calls, names of customer service representatives, as well as proof of postage/shipping tracking numbers for returns.

Addressing Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Document Everything: Take clear photos or videos of the packaging before opening if it looks compromised, and then of the damaged tiles themselves. Document quantities.
• Notify Immediately: Report damages or discrepancies to Luxurytiles.co.uk within a very short window, often 24-48 hours of delivery. This is standard industry practice for freight-delivered goods to ensure claims can be made with the courier.
• Do Not Use Damaged Tiles: Do not begin installation if the tiles are damaged or incorrect, as this may void your ability to return or get a refund.

By understanding their stated policy and acting promptly and proactively, you can navigate any returns or issues with Luxurytiles.co.uk effectively. Baerenwerke.de Reviews

Frequently Asked Questions

What types of tiles does Luxurytiles.co.uk sell?

Luxurytiles.co.uk sells a wide variety of tiles including mosaic tiles Mother of Pearl, glass, ceramic, wall tiles, floor tiles, outdoor tiles, bathroom tiles, kitchen tiles, luxury vinyl tiles, and various effect tiles like marble effect, wood effect, stone effect, and self-adhesive smart tiles.

Does Luxurytiles.co.uk offer free delivery?

Yes, Luxurytiles.co.uk offers free UK delivery on orders over £299. For orders below this threshold, delivery charges will apply.

How fast is Luxurytiles.co.uk’s delivery?

Luxurytiles.co.uk offers express 1-2 days UK shipping for their products.

What are Mother of Pearl mosaic tiles?

Mother of Pearl mosaic tiles are tiles made from the iridescent inner layer of mollusk shells, known for their natural shimmer and luxurious appearance, often used for backsplashes, feature walls, and decorative accents.

Are Luxurytiles.co.uk’s mosaic tiles handmade?

Yes, Luxurytiles.co.uk states that their bespoke mosaic tiles are exclusively handmade for them in Germany, Italy, and the UK. Bisonassist.co.uk Reviews

Does Luxurytiles.co.uk have a physical store?

Based on the website information, Luxurytiles.co.uk appears to operate primarily online, with mentions of a London office/warehouse for shipping, but no explicit details about a retail showroom for public browsing.

What is The Tile Association and is Luxurytiles.co.uk a member?

The Tile Association TTA is a UK industry body that represents all aspects of the wall and floor tiles industry.

Yes, Luxurytiles.co.uk is a member of The Tile Association, which indicates adherence to industry standards.

Can I get expert advice from Luxurytiles.co.uk?

Yes, Luxurytiles.co.uk offers expert advice.

You can contact them by phone at 0207 411 9038 during their operating hours Mon-Sat 9:00 am – 6:00 pm. Sunlightair.ph Reviews

Does Luxurytiles.co.uk offer self-adhesive tiles?

Yes, Luxurytiles.co.uk stocks many varieties of self-adhesive mosaic tiles, also known as peel & stick tiles, which are designed for easy, modern fitting.

What is the return policy for Luxurytiles.co.uk?

Luxurytiles.co.uk offers a “14 Day Returns For risk and worry free shopping.” Customers should refer to their full returns policy page for detailed terms and conditions.

How do I calculate how many tiles I need from Luxurytiles.co.uk?

You should measure the area you wish to tile length x width to get the square meterage m². It is highly recommended to add an additional 10-15% for cuts, waste, and future repairs, especially for complex patterns or large format tiles.

Luxurytiles.co.uk provides pricing per tile and per m².

Does Luxurytiles.co.uk offer a price match?

Yes, Luxurytiles.co.uk states they have a “Price Match Promise,” indicating that if you find the same product for less elsewhere, they will match the price. Einexpress.com Reviews

What payment methods does Luxurytiles.co.uk accept?

The website mentions “Safe & Secure Payment” at checkout, which typically includes major credit/debit cards and potentially other online payment gateways.

Specific methods are detailed at the point of purchase.

Can I use Luxurytiles.co.uk tiles for outdoor areas?

Yes, Luxurytiles.co.uk offers a collection of “Outdoor Tiles,” indicating they have products suitable for external applications.

What is the typical price range for tiles on Luxurytiles.co.uk?

The prices vary widely based on material, size, and design, ranging from approximately £0.65 per tile for some basic options to over £140 per tile for premium large-format glass tiles, or from around £24.99 per m² to over £200 per m².

Does Luxurytiles.co.uk offer inspiration or design advice?

Yes, Luxurytiles.co.uk features an “Inspiration & Advice” blog section with articles on topics like “How to Use Mother of Pearl Mosaics” and “Elegant Black Interior Design Fusion.” They also encourage sharing style on social media. Sterlingwoodrow.co.uk Reviews

Are the sinks and taps sold by Luxurytiles.co.uk compatible with their tiles?

Luxurytiles.co.uk lists “Sinks” and “Taps” under their collections, suggesting they offer complementary products, though specific compatibility would need to be checked on individual product pages or by contacting their expert advice line.

How do I contact Luxurytiles.co.uk customer service?

You can contact Luxurytiles.co.uk customer service by calling 0207 411 9038, or by using their contact form available on the website.

What are some popular tile trends featured on Luxurytiles.co.uk?

Popular tile trends highlighted include swimming pool mosaic tiles, marble mosaics, marble effect, wood effect tiles, self-adhesive smart tiles, pattern tiles, and various color-specific collections.

Can I find reviews for Luxurytiles.co.uk products?

Yes, Luxurytiles.co.uk prominently links to their Trustpilot profile for overall company reviews.

Individual product pages may also display customer reviews, though the quantity varies. Torsave.com Reviews