Based on looking at the website Jointes.co.uk, it appears to be a legitimate UK-based company specializing in the support, service, commission, and installation of indoor and outdoor cooking appliances.

They focus on providing repair and maintenance services for a range of high-end brands like BORA, Viking, FULGOR MILANO, and more.

Their services seem to cater to a niche market of premium appliance owners seeking expert care and genuine parts.

The site highlights over 30 years of experience, professional engineers, and strong client testimonials, aiming to assure potential customers of their trustworthiness and reliability in a specialized field.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Jointes.co.uk Review & First Look

Jointes.co.uk, operating as Joint Electrical Services Ltd JES, presents itself as a leading specialist in the support, service, commissioning, and installation of high-end indoor and outdoor cooking appliances across the UK.

Based on initial impressions from their homepage, the company emphasizes a strong commitment to quality service, expert engineering, and customer satisfaction, boasting over 30 years in the industry.

Initial Impressions and Website Navigation

The website itself is straightforward and professional, designed to guide potential customers through their service offerings.

Key information like contact details, service descriptions, and brands they work with are easily accessible.

Clarity of Purpose: The site immediately communicates its core business: expert repair and maintenance of specific, often high-end, cooking appliances.
Ease of Use: Navigation is intuitive with clear menu options, making it simple to find information on indoor cooking, outdoor cooking, testimonials, and contact methods.
Professional Design: The aesthetic is clean and functional, avoiding clutter and focusing on presenting essential information efficiently.

Trust Signals and Transparency

JES prominently displays several trust signals, which are crucial for a service-based business. Intelivita.co.uk Reviews

Accreditations: The mention of being “part of several governing bodies for electrical, water, gas and ventilation” provides a strong indication of their compliance and adherence to industry standards.
Testimonials: A significant portion of the homepage is dedicated to genuine customer testimonials, complete with names and dates, which builds confidence. This social proof is a powerful indicator of customer satisfaction.
Contact Information: Multiple contact methods, including phone, email, and a callback request form, are clearly visible, signaling accessibility and responsiveness.

Jointes.co.uk Features

Jointes.co.uk offers a specialized suite of services primarily centered around the repair, maintenance, and installation of high-end cooking appliances.

Their features are tailored to address the unique needs of owners of premium brands.

Comprehensive Appliance Support

JES positions itself as a full-spectrum service provider for cooking appliances, covering various stages of an appliance’s life cycle.

Support & Servicing: This includes troubleshooting issues, regular maintenance checks, and preventative care to prolong appliance lifespan.
Commissioning: For newly installed appliances, JES ensures they are set up correctly and fully functional according to manufacturer specifications.
Installation: Professional installation services ensure appliances are integrated safely and efficiently into kitchens or outdoor cooking spaces.

Specialization in High-End Brands

A core feature is their focus on specific luxury appliance brands, which requires specialized knowledge and tools.

Indoor Cooking Brands: They service brands like ABK InnoVent, BORA Cooking Systems, Barazza, FULGOR MILANO Indoor, Foster Spa, Godin, MERCURY Old RC1090, NOVY, PITT Cooking, and Viking Range Indoor. This deep specialization suggests a higher level of expertise for these complex systems.
Outdoor Cooking Brands: Their outdoor appliance expertise extends to FULGOR MILANO Outdoor, FÒGHER, and Viking Range Outdoor.
Genuine Parts: The website mentions “repairing with genuine parts,” which is critical for maintaining appliance integrity and manufacturer warranties.

Expert Engineering Team

The quality of service is heavily reliant on their technical staff, and JES highlights the qualifications of their engineers. Rearo.co.uk Reviews

Fully Qualified: All Field Service Engineers are “fully qualified in electrical, water, gas and ventilation,” indicating a broad skill set necessary for modern appliances.
Directly Employed: The fact that engineers are “all directly employed by JES” suggests better quality control, consistency in service, and accountability compared to using subcontractors.
Single-Visit Resolution Aim: They “aim to have your cooking appliance issue resolved within 1 visit and the service call booked within 72 hours,” which sets an expectation for efficiency and minimizes disruption for the customer.

Jointes.co.uk Cons

While Jointes.co.uk presents a strong image as a specialist in high-end cooking appliance services, there are potential drawbacks that consumers should consider.

These points are not necessarily criticisms of their service quality but rather aspects that might limit their appeal or raise questions for certain customer segments.

Limited Scope of Service

The very specialization that makes Jointes.co.uk an expert can also be a limitation.

Niche Market: Their focus on premium brands means they might not be the right fit for owners of more common, mass-market appliance brands. If you own a brand not listed on their site, you’ll need to look elsewhere.
Geographic Coverage: While they state “across the UK,” the exact reach and potential variations in service availability or response times in more remote areas are not explicitly detailed. This could be a concern for customers outside major metropolitan hubs.
Service Type Exclusivity: They focus solely on cooking appliances. If you need service for other kitchen appliances like refrigerators, dishwashers, or microwaves, Jointes.co.uk will not be able to assist.

Potential Cost Implications

Specialized services, particularly for luxury items, often come with a premium price tag.

Premium Service, Premium Price: While the website mentions a “fixed quote including labour, parts and VAT,” it implies that the overall cost might be higher than general appliance repair services due to the expertise and use of genuine parts for high-end brands. For budget-conscious consumers, this could be a significant factor.
No Upfront Pricing: The site doesn’t offer a general price list or estimated ranges, requiring a call-back and diagnosis for a quote. While understandable for complex repairs, it means immediate transparency on cost is not available.

Dependency on Specific Brands

Their “approved by each of the brands we look after” status is a strength, but it also creates dependency. Birminghamwear.com Reviews

Brand Exclusivity: If a customer’s appliance brand is not on their approved list, JES might not be able to provide service, even if the appliance is high-end. This means customers need to verify compatibility carefully.
Manufacturer Partnership Reliance: Their business model is deeply tied to these brand partnerships. Any change in these relationships could potentially impact their service offerings or access to genuine parts for certain brands.

Limited Online Self-Service Options

While they offer a “Request a Call Back” form, the immediate diagnostic and self-service capabilities are minimal.

Requires Human Interaction: For initial problem diagnosis and quoting, direct communication phone call is required. There are no online diagnostic tools, FAQs for common issues, or a booking system that allows customers to schedule appointments without prior consultation. This might be less convenient for those who prefer fully automated online processes.

Jointes.co.uk Alternatives

When seeking expert support for high-end cooking appliances, exploring alternatives to Jointes.co.uk can provide additional options and ensure you find the best fit for your specific needs.

1. Manufacturer-Direct Service

For premium appliance brands, the manufacturer’s own service network is often the primary alternative.

Pros:
- Unquestionable Expertise: No one knows the appliance better than the manufacturer. Their technicians are specifically trained on their models.
- Genuine Parts Guarantee: You are assured of receiving authentic, factory-approved replacement parts.
- Warranty Coverage: Manufacturer service is typically required to maintain active warranties.
Cons:
- Potentially Higher Cost: Manufacturer services can sometimes be more expensive.
- Limited Availability: Response times and availability can vary significantly depending on your location and the brand’s service network density.
- Brand Specificity: You would need to contact each manufacturer individually if you have appliances from different brands.

2. Local Independent Appliance Repair Specialists

Many regions have highly reputable independent technicians or smaller companies that specialize in appliance repair.

*   Personalized Service: Often provide a more personalized, direct service experience.
*   Flexibility: May be more flexible with scheduling and emergency repairs.
*   Cost-Effective: Some independent technicians might offer more competitive pricing than larger companies or manufacturers.
*   Variable Expertise: Quality and specialization can vary widely. thorough vetting is essential.
*   Parts Sourcing: May not always have immediate access to genuine parts for every high-end brand, potentially leading to delays or the use of aftermarket alternatives.
*   Limited Accreditations: Might not hold the same breadth of industry accreditations as larger, more established companies.

3. General Home Appliance Repair Networks

Larger national or regional networks often provide repair services for a wide range of appliances, including some high-end models. Checkmyguest.fr Reviews

*   Convenience: One-stop shop for various home appliance repairs.
*   Broad Coverage: Tend to have wider geographic reach and more technicians.
*   Online Booking: Many offer streamlined online booking and tracking systems.
*   Less Specialization: Technicians may not have the deep, brand-specific expertise required for complex luxury appliances.
*   Generic Parts: More likely to use universal or generic parts unless specifically requested and available.
*   Customer Service Variation: Experience can be less personalized than with specialists.

4. Certified Service Partners Other Networks

Beyond Jointes.co.uk, some appliance brands partner with multiple certified service providers across the UK.

*   Brand Approval: Ensures the technicians are trained and approved by the appliance manufacturer.
*   Genuine Parts: Access to official parts and technical documentation.
*   Regional Options: Provides alternatives within a brand's approved network if Jointes.co.uk isn't available or preferred.
*   Finding Them: May require digging through the manufacturer's website to find a list of approved partners in your area.
*   Availability: Similar to manufacturer-direct service, availability might vary.

Recommendations for Choosing an Alternative:

Check Manufacturer’s Website: Always start by checking your appliance manufacturer’s official website for recommended service providers in your area.
Read Reviews: Look for reviews specific to high-end appliance repair to gauge expertise and reliability.
Inquire About Parts: Always ask if they use genuine parts, especially for high-end appliances, to preserve performance and warranty.
Get Multiple Quotes: For significant repairs, obtaining quotes from 2-3 providers can help you compare costs and approaches.

By considering these alternatives, consumers can make an informed decision and ensure their valuable cooking appliances receive the expert care they need.

Jointes.co.uk Pricing

Jointes.co.uk operates on a fixed-quote pricing model, which is a common and often preferred approach for appliance repair services, especially for specialized work on high-end units.

Based on the information provided on their website, the process for obtaining a price for their services is clear, albeit not immediately transparent with general rates.

Understanding the Fixed Quote Model

Their stated pricing structure involves a sequence of steps that lead to a final, agreed-upon cost. Yourpropertyconcept.com Reviews

Request a Call Back: The first step for any service inquiry is to fill out a “Request a Call Back” form. This allows them to gather initial information about the issue and the appliance.
Phone Diagnosis: After receiving your request, Jointes.co.uk will call you back to conduct a preliminary diagnosis over the phone. This crucial step helps them understand the nature of the problem, identify potential causes, and determine if an on-site visit is required.
Fixed Quote Provided: Following the phone diagnosis, they commit to providing a “fixed quote including labour, parts and VAT.” This means that once the quote is given and agreed upon, that is the total price you will pay, assuming the initial diagnosis accurately captures the scope of the repair.

What’s Included in the Quote?

The explicit mention of “labour, parts and VAT” in the fixed quote is important for transparency.

Labour: Covers the time and expertise of their qualified field service engineers.
Parts: Includes the cost of any genuine replacement parts required to fix the issue.
VAT: Value Added Tax, which is standard for services in the UK, is included in the final price, preventing unexpected additions to the bill.

Advantages of a Fixed Quote

For consumers, a fixed quote model offers several benefits:

No Hidden Costs: Once the quote is accepted, there should be no surprises. This eliminates the risk of fluctuating hourly rates or unexpected charges for parts or additional labour.
Budget Certainty: Customers know the exact cost upfront, allowing them to budget accordingly or make an informed decision on whether to proceed with the repair versus replacement.
Transparency: Although the initial quote requires a diagnosis, the final price is clear before work begins.

Considerations for Potential Customers

While the fixed quote model is beneficial, there are a few points for customers to keep in mind:

No Upfront Pricing Transparency: The website does not provide a general price list, average costs for common repairs, or a call-out fee. This means you won’t get an immediate sense of potential costs without going through the call-back and diagnosis process. This is common for specialized repair services due to the variability of issues and parts.
Diagnosis Accuracy: The effectiveness of a fixed quote relies on an accurate initial diagnosis. If the on-site engineer discovers a more complex or different issue than initially diagnosed, there might be a need to revise the quote, though this should be communicated clearly.
Value for High-End Appliances: For owners of premium cooking appliances, investing in expert repair with genuine parts often represents better long-term value than opting for cheaper, less specialized alternatives that might use generic parts or provide less thorough service. The price, while potentially higher than a general repair, reflects the specialized skill and quality components.

In essence, Jointes.co.uk’s pricing strategy is designed to provide clarity and certainty once the problem has been assessed, aligning with the professional and expert image they project.

Jointes.co.uk vs. Manufacturer Service

When a high-end cooking appliance needs attention, homeowners often face a choice between specialized third-party providers like Jointes.co.uk and the appliance manufacturer’s own service network. Otic-audio.co.uk Reviews

Both options offer distinct advantages and disadvantages, and understanding these differences can help you make an informed decision.

Jointes.co.uk Specialized Third-Party

Pros:

Multi-Brand Expertise: Unlike a manufacturer’s service that only handles their own products, Jointes.co.uk services multiple high-end brands BORA, Viking, FULGOR MILANO, etc.. This can be highly convenient if you own several premium appliances from different manufacturers, as you can potentially rely on one company for all your repair needs.
Direct Employment of Engineers: JES states that all their engineers are “directly employed.” This often translates to consistent quality, better training, and greater accountability than services that rely heavily on subcontractors.
Focused Niche: Their sole focus on cooking appliances means their engineers likely possess deeper, more concentrated expertise in these specific systems compared to general appliance repair technicians.
Customer-Centric Approach: The numerous positive testimonials highlight strong communication, professionalism, and a willingness to “help when other companies can’t,” suggesting a solution-oriented mindset.
Speed of Service Aim: They aim to resolve issues within one visit and book calls within 72 hours, which is a commendable service level.

Cons:

Not the Original Manufacturer: While approved by brands, they are still a third party. Some customers might prefer the perceived ultimate authority of the manufacturer’s own technicians.
Potentially Niche Coverage: While they cover the UK, a manufacturer might have a more robust, widespread service network in specific regions, or vice versa, depending on the brand.
Warranty Nuances: While they use genuine parts, it’s always wise to confirm if using a third-party service, even an approved one, impacts any specific aspects of your manufacturer’s warranty beyond the parts themselves.

Manufacturer Service

Ultimate Authority: Technicians are directly trained and certified by the company that designed and built the appliance. This offers unparalleled knowledge of proprietary systems and new technologies.
Guaranteed Genuine Parts: You are absolutely certain that any replacement parts will be authentic, factory-supplied components, which can be crucial for maintaining performance and warranty. Wallart-direct.co.uk Reviews
Direct Warranty Support: For appliances under warranty, using the manufacturer’s service is often the most straightforward path for repair, as they are directly responsible for honoring the warranty terms.
Access to Latest Updates: Manufacturer technicians typically receive the most current training and technical bulletins directly from the factory.
Single-Brand Focus: They will only service their own brand’s products. If you have multiple high-end appliances from different manufacturers, you’ll need to contact multiple service providers.
Availability and Response Times: Depending on the brand and your location, manufacturer service appointments can sometimes have longer wait times or less flexibility.
Potentially Higher Cost: Manufacturer services can sometimes come at a premium, especially for out-of-warranty repairs. Eruditeafricanetwork.com Reviews
Less Personalized Service: In large organizations, the service experience might feel less personalized compared to a specialized independent company.

Key Deciding Factors:

Appliance Brand: If your appliance is still under its original manufacturer’s warranty, starting with the manufacturer is often the safest bet.
Number of Appliances: If you have multiple high-end cooking appliances from different brands, Jointes.co.uk’s multi-brand expertise could be a significant advantage.
Urgency: Compare stated response times and availability.
Testimonials and Reputation: Review customer feedback for both options. Jointes.co.uk’s extensive testimonials are a strong point.
Cost: Get quotes from both options if available and compare the value proposition fixed quote vs. hourly, parts included, etc..

In summary, Jointes.co.uk offers a compelling alternative for those seeking expert, multi-brand service with a strong customer-centric approach, while manufacturer service provides the ultimate authority and direct warranty support.

The best choice often depends on your specific appliance, warranty status, and service preferences.

How to Request Service from Jointes.co.uk

Requesting service from Jointes.co.uk appears to be a streamlined process designed to facilitate efficient diagnosis and scheduling.

Based on their website, the primary method involves an online request, followed by direct communication. Composite-prime.com Reviews

Step-by-Step Service Request Process:

Initiate Contact via “Request a Call Back” Form:
- The most prominent call to action on the Jointes.co.uk website is the “Request a Call Back” feature.
- You would navigate to this section often linked from the homepage or a dedicated contact page.
- Fill out the required fields in the form. While the exact fields aren’t specified, typical information requested would include your name, contact details phone, email, appliance brand and model, a brief description of the issue, and potentially preferred times for a call back.
Await Call Back for Phone Diagnosis:
- Jointes.co.uk states that they will “call you back at a time that suits you.” This indicates they respect your availability for the initial consultation.
- During this call, their team will conduct a “diagnosis” of the problem over the phone. Be prepared to describe the appliance’s symptoms, any error codes, and the history of the issue as accurately as possible. This step is crucial for them to understand the nature of the repair needed.
Receive Fixed Quote:
- Following the phone diagnosis, Jointes.co.uk will provide a “fixed quote including labour, parts and VAT.” This quote will cover the estimated cost of the repair based on the information gathered during the phone consultation.
- This is your opportunity to understand the full cost before committing to any service.
Schedule Engineer Visit:
- Once you accept the fixed quote, the next step is to schedule an appointment for an expert engineer to visit your location.
- They aim to have the service call booked within 72 hours, indicating a commitment to relatively quick dispatch.
- The engineer will arrive with a “workshop van,” implying they come equipped with necessary tools and potentially common parts for efficient, single-visit resolution.
Appliance Repair and Completion: Purima.co.uk Reviews
- The engineer will perform the repair on-site.
- Jointes.co.uk states their aim is to have “your cooking appliance issue resolved within 1 visit.” This efficiency goal is a significant convenience for customers.

Key Considerations for Service Request:

Accuracy of Information: Provide as much accurate detail as possible during the initial form submission and phone diagnosis. This helps Jointes.co.uk prepare effectively and reduces the chance of discrepancies when the engineer arrives.
Availability: Be ready to discuss your schedule for both the call-back and the potential engineer visit.
Documentation: If you have any appliance manuals, warranty information, or purchase details, have them handy during the phone diagnosis, as they might be helpful.
Confirmation: Ensure you receive clear confirmation of your appointment details, including the date and estimated time of arrival.

The process prioritizes communication and a clear understanding of the repair scope and cost before an on-site visit, which is a professional approach for specialized services.

Jointes.co.uk Success Stories and Testimonials

Jointes.co.uk heavily leverages customer testimonials as a core element of its online presence, showcasing a wide array of positive feedback from clients.

This strategy effectively builds social proof and demonstrates a strong track record of successful appliance repairs and satisfied customers.

Quantity and Quality of Testimonials

The sheer volume of testimonials on their homepage is notable, suggesting a consistent history of positive interactions.

Extensive Collection: The website features dozens of testimonials, far more than typically found on many business websites. This large sample size makes the feedback feel more representative and credible.
Specific Details: Many testimonials include the customer’s name often full name or initial, location city/town, and the date of the feedback e.g., “Simon Halfacre 12.09.24”. This level of detail enhances their authenticity.
Brand Mentions: Customers frequently mention specific appliance brands like BORA, Viking, and Wolf, reinforcing Jointes.co.uk’s expertise with these high-end products.

Recurring Themes in Customer Feedback

Several key themes consistently emerge from the testimonials, painting a picture of Jointes.co.uk’s service strengths. Saakin.qa Reviews

Professionalism & Expertise: Customers frequently praise the engineers’ professionalism, knowledge, and ability to diagnose and fix complex issues. Phrases like “expert engineer,” “very knowledgeable,” and “confidently diagnose the issue” are common.
- Example: “Excellent service and workmanship from the service agents who acted very professionally and were able to confidently diagnose the issue and repair it on site.” – R.Kaddu-Westcliff-on-Sea
Efficiency & Timeliness: Many testimonials highlight prompt responses, engineers arriving on time, and efficient completion of work, often in a single visit.
- Example: “Arrived on schedule and completed the job quickly and efficiently. All seems well.” – Tom Smail 07.08.24
Politeness & Courtesy: The engineers’ demeanor is frequently commended, described as “friendly,” “polite,” “charming,” and “respectful of our property.”
- Example: “The engineer was so nice, fantastic. It was set up wrong with the gas and he helped us, so helpful. Very clean, tidy, pleasant.” – Sue Standard-Sheader 30.09.24
Communication: Effective communication from both the office staff and the engineers is a strong point. Customers appreciate being kept informed throughout the process.
- Example: “Great communication throughout and engineer did a top job today. Much appreciated.” – Simon Halfacre 12.09.24
Problem-Solving Ability: A recurring sentiment is Jointes.co.uk’s capacity to handle issues that other companies couldn’t, reinforcing their “We will help you when other companies can’t…” promise.
- Example: “After some internet searching, JES were the only company that appeared to know how to deal with our Viking Range.” – Mr Bailey, Sheringham
Cleanliness and Care: Engineers are often noted for being tidy, clean, and taking care to protect the customer’s home during repairs.
- Example: “Very respectful of our property and really good knowledge of the appliance. Our oven was fixed on the first visit.” – W.Dodd 13.02.25

Impact on Trust and Reputation

The extensive collection of highly positive and detailed testimonials serves as a powerful endorsement for Jointes.co.uk.

Credibility: The specificity and volume of feedback lend significant credibility to their claims of being a reliable and expert service provider.
Customer Assurance: For potential clients, seeing so many similar positive experiences can alleviate concerns about service quality and reliability, especially when dealing with expensive appliance repairs.
Reinforcement of Value Proposition: The testimonials directly support Jointes.co.uk’s core promises of professional service, expert engineers, and a trustworthy approach, making their value proposition more tangible.

In essence, the testimonials on Jointes.co.uk are not merely decorative but form a foundational pillar of their marketing and trust-building strategy, effectively communicating their success in the highly specialized field of high-end cooking appliance service.

Our Islamic Perspective on Financial Dealings and Transactions

In Islam, our daily lives and financial dealings are guided by principles that ensure fairness, transparency, and justice, steering clear of any transactions that involve uncertainty, exploitation, or interest riba. While Jointes.co.uk is a service provider dealing in appliance repair, it’s crucial for us to consider how our engagement with any financial service aligns with Islamic guidelines.

Avoiding Riba Interest

Riba, or interest, is strictly prohibited in Islam due to its exploitative nature and its potential to create economic inequality.

This applies to both receiving and paying interest. Nestify.co.uk Reviews

Understanding Riba: Riba can take many forms, but primarily refers to the predetermined excess or increment charged for the use of money or commodities. This often manifests as interest on loans or credit.
Impact of Riba: Engaging in riba can lead to economic instability, debt burdens, and a lack of real productivity, as wealth is generated from money itself rather than from productive effort or genuine risk-sharing.
What to Look Out For: When dealing with any service, including appliance repair, it’s essential to ensure that there are no hidden interest charges, late payment fees that function as interest, or financing options that involve riba.
Halal Alternatives: We should always seek cash transactions, direct payments, or truly interest-free installment plans. If a service provider offers financing, it must be verified to be sharia-compliant, meaning no interest is added to the principal amount. For significant purchases or repairs, saving up and paying in full is always the preferred, blessed method.

Importance of Transparency and Fair Dealing

Islam emphasizes honesty, transparency, and fairness in all transactions, ensuring that both parties are fully aware of the terms and conditions and that no one is exploited.

Clear Pricing: It is imperative that pricing is clear, upfront, and agreed upon before any work commences. Jointes.co.uk’s fixed-quote model, which includes labor, parts, and VAT, aligns well with this principle, as it provides transparency regarding the total cost. This helps avoid ambiguity or unexpected charges that could lead to dispute or injustice.
No Deception Gharar: Transactions should be free from excessive uncertainty or deception gharar. This means understanding what you are paying for, the scope of work, and the quality of parts. Jointes.co.uk’s detailed descriptions of their services and use of genuine parts contribute to this transparency.
Quality of Service and Products: Providing a high-quality service, using genuine parts, and ensuring work is done professionally are all aspects that reflect ethical conduct in business. The numerous positive testimonials for Jointes.co.uk regarding their engineers’ expertise and the efficiency of their work are encouraging in this regard.

Promoting Ethical Conduct

As Muslims, our interactions, even in business, are a reflection of our faith. We are encouraged to:

Fulfill Contracts: Once an agreement or quote is accepted, both parties are obligated to fulfill their part of the contract diligently and honorably.
Support Just Businesses: We should strive to support businesses that operate on ethical principles, are transparent in their dealings, and avoid prohibited practices.
Seek Knowledge: It is our responsibility to educate ourselves about Islamic financial guidelines so we can make informed choices that align with our values in all aspects of our lives.

In conclusion, while Jointes.co.uk provides a valuable service in appliance repair, our engagement with them, or any other business, must always be viewed through the lens of Islamic principles.

We must ensure that our financial transactions are free from riba, built on transparency, and conducted with utmost fairness, always prioritizing what is pleasing to Allah SWT and beneficial for our communities.

Frequently Asked Questions

What is Jointes.co.uk?

Jointes.co.uk, operating as Joint Electrical Services Ltd JES, is a UK-based company specializing in the support, service, commissioning, and installation of high-end indoor and outdoor cooking appliances. Golfingdays.co.uk Reviews

They focus on premium brands like BORA, Viking, and FULGOR MILANO.

What services does Jointes.co.uk offer?

Jointes.co.uk offers comprehensive services including troubleshooting, repair, regular maintenance, commissioning setting up new appliances, and professional installation for specific cooking appliance brands.

Which appliance brands does Jointes.co.uk service?

Jointes.co.uk services a range of premium brands such as ABK InnoVent, BORA Cooking Systems, Barazza, FULGOR MILANO, Foster Spa, Godin, MERCURY, NOVY, PITT Cooking, and Viking for both indoor and outdoor cooking.

How long has Jointes.co.uk been in business?

Jointes.co.uk states on their website that they have been providing a trustworthy and reliable service across the UK for over 30 years.

Are Jointes.co.uk engineers qualified?

Yes, all Field Service Engineers at Jointes.co.uk are directly employed and fully qualified in electrical, water, gas, and ventilation services. Goedkoopbenelux.nl Reviews

Does Jointes.co.uk use genuine parts for repairs?

Yes, the website mentions that Jointes.co.uk proudly provides a quality service and repairs with genuine parts.

How do I get a quote from Jointes.co.uk?

To get a quote, you need to fill out their “Request a Call Back” form.

They will then conduct a phone diagnosis and provide a fixed quote including labour, parts, and VAT.

Does Jointes.co.uk offer a fixed price for repairs?

Yes, after a phone diagnosis, Jointes.co.uk provides a fixed quote that includes labour, parts, and VAT, ensuring no hidden costs.

How quickly does Jointes.co.uk aim to resolve issues?

Jointes.co.uk aims to have your cooking appliance issue resolved within one visit and the service call booked within 72 hours. Takeaware.nl Reviews

Is Jointes.co.uk accredited?

Yes, Joint Electrical Services Ltd JES is part of several governing bodies for electrical, water, gas, and ventilation, indicating full compliance and reliability.

Can Jointes.co.uk install new cooking appliances?

Yes, in addition to repair and maintenance, Jointes.co.uk also offers commissioning and installation services for the brands they support.

What if my appliance brand is not listed on their website?

If your appliance brand is not listed, Jointes.co.uk may not be able to provide service due to their specialization in approved high-end brands.

You would need to seek an alternative service provider.

Does Jointes.co.uk provide services nationwide in the UK?

Yes, Jointes.co.uk states they provide service “across the UK,” suggesting a wide geographic reach for their appliance repair and installation services.

What are customers saying about Jointes.co.uk?

Customer testimonials frequently praise Jointes.co.uk for their professionalism, expert engineers, efficient service, clear communication, and ability to fix complex issues that other companies couldn’t.

How can I contact Jointes.co.uk?

You can contact Jointes.co.uk by calling 01530 220693, emailing [email protected], or by filling out the “Request a Call Back” form on their website.

Does Jointes.co.uk offer a warranty on their repairs?

While the website mentions using genuine parts and professional service, it doesn’t explicitly detail a warranty on their repairs.

It is advisable to inquire about their repair warranty policy when obtaining a quote.

What is the advantage of using a specialist like Jointes.co.uk over a general repair service?

The advantage lies in their deep, brand-specific expertise for high-end appliances, use of genuine parts, and highly qualified engineers who are directly employed, leading to more reliable and precise repairs.

Are there any upfront call-out fees for Jointes.co.uk services?

The website states they provide a fixed quote after a phone diagnosis, which includes labour, parts, and VAT.

This implies that any call-out fee would be incorporated into this fixed quote rather than charged separately beforehand. It’s best to confirm this during the initial call.

How does Jointes.co.uk ensure quality service?

Jointes.co.uk ensures quality service through directly employed and fully qualified engineers, adherence to governing body standards, use of genuine parts, and a focus on single-visit issue resolution.

What payment methods are accepted by Jointes.co.uk?

The website doesn’t explicitly list accepted payment methods.

Once you receive your fixed quote, you can confirm the available payment options, such as bank transfer or card payment, directly with their team.

Ensure any financial transactions align with Islamic principles by avoiding interest-based methods.

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