Based on checking the website, Wefix.london appears to be a legitimate, family-run service company offering a wide range of repair and installation services across London.

They emphasize customer service, transparency, and rapid emergency responses, with a strong focus on building trust through personal interaction and guaranteed work.

This review will delve into their offerings, operational model, and what makes them stand out in the competitive London service market.

Wefix.london positions itself as a premium service provider, highlighting a return to traditional values in customer care and workmanship.

Their strong guarantees, including 18-month work guarantees and extended warranties on new installations like boilers and roofs, aim to instill confidence.

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The company’s commitment to answering all calls personally, providing tradesperson details for security, and offering 24/7 emergency services at standard rates during normal hours are key differentiators.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Wefix.london Review & First Look

Based on looking at the website, Wefix.london presents itself as a highly professional and customer-centric service company for a variety of home and commercial needs in London.

Their initial impression is one of reliability and trustworthiness, built on a foundation of experienced tradespeople and a clear commitment to customer satisfaction.

The site design is clean and easy to navigate, immediately highlighting their core value propositions.

Initial Impressions: The homepage prominently features a 10% off offer, their contact number, and a “Chat now” option, suggesting immediate accessibility. The tagline “WEFIX, the superior service company will always fix it!” sets a high bar for service quality.
Key Differentiators Highlighted:
- Personalized Call Centre: They explicitly state “All calls answered in office personally, not robotic or automated,” which is a significant relief for anyone who’s battled automated phone systems.
- Genuine Reviews: A strong emphasis on “100% ★★★★★ Genuine reviews!” builds social proof from the outset.
- Robust Guarantees: An 18-month guarantee on all work is a bold claim, far exceeding standard industry warranties, with new boiler warranties up to 12 years and new roofs guaranteed for 20 years.
- Emergency Response: “Emergency response – within 1 hour 24/7” is a critical feature for urgent issues, promising rapid deployment.
- Customer Security: Providing the engineer’s name, photo, and vehicle registration, along with uniformed, ID-carrying, DBS-cleared tradespeople, addresses a major customer concern regarding safety and professionalism.

The website also introduces the company’s lineage, noting its creation by Charlie Mullins founder of Pimlico Plumbers and his family, leveraging decades of industry experience.

This background narrative adds a layer of credibility and suggests a deep understanding of the service industry’s demands.

Wefix.london Features

Wefix.london prides itself on a suite of features designed to provide a superior customer experience and address common pain points in the service industry.

Their focus is on transparency, security, and quality workmanship, underpinned by robust operational procedures.

Comprehensive Service Offerings: Wefix.london covers an extensive range of services, catering to both domestic and commercial clients.
- Plumbing: This includes everything from fixing airlocks, ball valves, basins, and bidets to full bathroom refurbishments, addressing blockages, burst pipes, and emergency flood damage. They also handle hot water cylinders, immersion heaters, kitchen refurbishments, leak detection, and new system installations.
- Heating: Specialists in boiler installation with up to 12-year warranties, boiler repairs, radiator issues, thermostats, pumps, room controls, and system flushing. They also offer commercial heating services.
- Drains: Comprehensive drain services such as blocked downpipes, drains, guttering, pipes, sinks, and toilets. They utilize CCTV camera surveys, drain cleaning, jetting, lining, repairs, and rodding.
- Electrics: Covers electrical installations, repairs, fuse box issues, rewiring, condition reports, appliance installation, new sockets, circuits, lighting, security systems, and PAT testing. They also offer commercial electrical services.
- Appliances: Installation and repair of various domestic appliances.
- Air Conditioning: All repairs and installations for both domestic and commercial air conditioning units.
- Building & Roofing: Services include emergency roofing, new/replacement roofs 20-year guarantee, roof repairs, gutters, fascias, downpipes, tiled and slate roofs, rooflights, Velux windows, and leadwork. They also offer general building services.
- Bathrooms: Full bathroom refurbishment and installation services, with experienced specialists highlighted.
- New Boilers: Expert installation with significant warranty periods.
- Pest Control: Described as “No. 1 for emergencies,” emphasizing quick response times.
- Carpentry: Addressing burglary damage, staircases, flooring, doors, windows, cupboards, joinery repairs, and bespoke units for kitchens and bathrooms.
Customer Security Protocols: To ensure peace of mind, Wefix.london implements stringent security measures.
- Upon booking, customers receive the tradesperson’s name, photo, and vehicle registration.
- All engineers are uniformed and carry photo ID.
- They drive liveried vehicles for easy identification.
- All tradespeople have passed comprehensive background checks, including DBS clearance, a critical trust-building factor often overlooked by competitors.
Transparent Pricing: The company emphasizes “Competitive and transparent rates with no hidden extras.”
- They clarify that customers are typically charged for one tradesperson. If a second person is needed e.g., an apprentice, there’s no additional charge for the second person unless two fully qualified tradespersons are specifically required.
Emergency Services: A core strength, offering rapid response for urgent situations.
- Within 1 hour, 24/7, 365 days a year.
- Crucially, emergencies are charged at standard rates during normal working hours, providing significant value compared to companies that impose premium emergency rates.
Loyalty Card Program: A straightforward program designed for repeat customers.
- Offers a guarantee of priority 24-hour service for cardholders.
- Provides discounts when available, eschewing complex points systems.
Guarantees: These are a cornerstone of their service promise.
- 18-month guarantee on all work, touted as unique in the industry.
- Up to 12-year warranties on new boiler installations.
- 20-year guarantees on new roof installations, significantly longer than typical offerings.

These features collectively paint a picture of a company dedicated to delivering high-quality, reliable, and secure service, aiming to rebuild trust in the home services sector.

Wefix.london Pros & Cons

When evaluating any service, it’s crucial to weigh its strengths against potential drawbacks.

Wefix.london presents a compelling case, but like any business, it has areas where it excels and perhaps where it might not be the absolute best fit for every customer.

Pros:

Exceptional Guarantees: The 18-month guarantee on all work, 12-year boiler warranties, and 20-year roof guarantees are unparalleled in the industry. This demonstrates immense confidence in their workmanship and offers significant peace of mind.
Strong Focus on Customer Security: Providing tradesperson photos, names, vehicle registration, and confirming DBS clearance is a major trust-builder. This level of transparency is rare and highly valuable, especially for vulnerable customers.
Personalized Customer Service: The promise that “All calls answered in office personally, not robotic or automated” is a huge advantage. It suggests a more human and efficient interaction from the first point of contact.
24/7 Emergency Response with Fair Rates: A 1-hour emergency response time, coupled with charging standard rates during normal working hours for emergencies, is a highly competitive offering. Many companies levy exorbitant fees for urgent call-outs.
Experienced Tradespeople: The emphasis on “Fully qualified, experienced and are the best of the very best” with traditional values and strong work ethics is a positive indicator of quality. Specific examples like Lewis Nelson 17 years experience in heating and Josh Parker 21 years experience in bathrooms add credibility.
Transparent Pricing: The clear explanation of how they charge one tradesperson unless two qualified ones are explicitly needed helps prevent unexpected costs.
Comprehensive Service Range: Offering everything from plumbing and heating to electrics, roofing, and even pest control means customers can potentially use one trusted provider for multiple needs, simplifying home maintenance.
Strong Industry Pedigree: The involvement of Charlie Mullins OBE, known for building London’s most successful plumbing company, lends significant credibility and experience to the new venture. His focus on apprenticeships and taking on trainees from his former firm underscores a commitment to quality and skill development.
Genuine Reviews Highlighted: The prominent display of “100% ★★★★★ Genuine reviews” with specific examples and postcodes adds strong social proof and builds confidence.

Cons:

Potential for Higher Pricing: While they claim “competitive and transparent rates,” the emphasis on “superior service” and extensive guarantees often implies a premium price point compared to smaller, less established operators. One review mentioned, “not the cheapest but definitely worth it for a solution.” This suggests they might be on the higher end of the market.
Limited Geographical Reach: As “Wefix.london” implies, their services are confined to London. This is not a “con” for London residents but limits accessibility for those outside the city.
Reliance on Website Information: While the website is detailed, ultimately, the quality of service will depend on the individual tradesperson dispatched. While their vetting process is robust, individual experiences can vary.
Newer Brand Compared to Established Giants: Despite the founders’ extensive experience, Wefix.london as a brand was established more recently after 2021. While this allows them to innovate, some customers might prefer older, long-established companies purely based on tenure.
Booking System Clarity: While they have a “Chat now” and phone number, the website doesn’t show an immediate online booking system or availability checker for specific services, which modern customers sometimes prefer for instant scheduling.

In summary, Wefix.london’s strengths lie in its unwavering commitment to customer trust, security, and quality assurance through exceptional guarantees and personalized service.

The potential drawback might be a higher price point, but for many, the peace of mind and reliability offered would justify the investment.

Wefix.london Alternatives

When considering service providers for home maintenance and repairs in London, Wefix.london stands out with its unique guarantees and customer-centric approach.

However, the market is vast, and depending on your specific needs, budget, and priorities, several other reputable companies offer similar services. Here are some notable alternatives:

Pimlico Plumbers:
- Why an alternative: Founded by Charlie Mullins, the same individual who later created Wefix.london, Pimlico Plumbers is arguably the most well-known and established emergency plumbing service in London. They offer a very similar comprehensive range of services plumbing, heating, electrics, drains, etc. with a strong emphasis on rapid response and professional service.
- Key Differences: Pimlico is a much larger operation with a long-standing brand reputation. While Wefix.london explicitly states they’ve taken on former Pimlico apprentices and aim for a “superior” service, Pimlico remains a formidable competitor with vast resources and a large fleet. Pricing can be similar – often premium – reflecting their emergency service model.
Dyno-Rod:
- Why an alternative: A national brand, part of British Gas, Dyno-Rod is primarily known for its drainage services but also offers plumbing and heating. They provide a reliable, uniformed service with extensive coverage.
- Key Differences: Dyno-Rod’s strength is in drains, and while they do other services, they might not offer the same breadth or depth across all trades as Wefix.london. Their brand recognition is high, but their customer service might be more corporate and less personalized than Wefix.london’s promised “personal” call center.
Local Independent Tradespeople/Small Firms:
- Why an alternative: For many homeowners, finding a trusted local plumber, electrician, or handyman through word-of-mouth or local directories is a common approach. Websites like Checkatrade, Rated People, or MyBuilder allow customers to find and review local tradespeople.
- Key Differences:
  - Pros: Often more affordable, highly specialized, and can build a strong personal relationship with repeat customers.
  - Cons: Variability in quality, less extensive guarantees if any, might not offer 24/7 emergency services, and less rigorous vetting process compared to larger firms. Security concerns DBS checks, ID might not be as transparent.
British Gas HomeCare:
- Why an alternative: While primarily known for boiler servicing and breakdown cover, British Gas offers extensive plumbing, heating, and electrical services through their HomeCare plans.
- Key Differences: This is a subscription-based service model. While it provides peace of mind for regular maintenance and breakdowns, it might not be suitable for one-off repair jobs or new installations if you don’t want a long-term contract. Their emergency response times can vary depending on the plan.
Anytime Heating & Plumbing:
- Why an alternative: A well-regarded London-based company offering a range of services, including plumbing, heating, and boiler repairs. They often emphasize quick response times and experienced engineers.
- Key Differences: May not offer the same extensive 18-month guarantee on all work that Wefix.london does, nor the specific security protocols like providing tradesperson photos upfront. Their pricing structure and transparency should be checked carefully.

When choosing an alternative, consider:

Urgency: For emergencies, rapid response is key.
Budget: Premium services often come with premium prices.
Scope of Work: Is it a simple repair or a large installation?
Trust & Security: How important are background checks and clear identification for you?
Guarantees: What level of assurance do you need on the work performed?

Wefix.london positions itself for those who prioritize reliability, security, and long-term guarantees, even if it means a potentially higher upfront cost.

Wefix.london Pricing

Wefix.london emphasizes “Competitive and transparent rates with no hidden extras,” which is a significant selling point in an industry often plagued by opaque pricing.

While the website doesn’t display a detailed price list for every single service which is common for bespoke repair jobs, it provides crucial insights into their charging philosophy.

Here’s what we can deduce about their pricing model based on the website:

Hourly or Fixed Rates: The website doesn’t explicitly state whether they operate on an hourly rate or fixed-price basis for all jobs. However, for services like emergencies, they state “Charged at our standard rates during normal working hours,” suggesting a pre-defined rate structure. For larger installations like new boilers or roofs, they offer “Free Estimates,” indicating a fixed-price quote after an assessment.
Single Tradesperson Charge: A key transparency point is their policy regarding the number of tradespeople:
- “You will only be charged for one tradesperson.”
- “If two people are required an apprentice will attend.”
- “You will not be charged for two tradespersons, unless two tradespersons are required.”
- This is highly beneficial for customers, as some companies charge for every individual on site, even if one is assisting. Wefix.london’s approach clarifies that the charge primarily covers the lead skilled tradesperson.
Emergency Rates: The most important detail here is that emergencies are charged at their standard rates during normal working hours. This is a significant advantage, as many competitors apply hefty premium rates for out-of-hours or emergency call-outs. While “standard rates” are not disclosed, the absence of an “emergency surcharge” during regular hours is a big win for consumers facing urgent issues.
Estimates for Large Projects: For services like new boilers or new bathrooms, Wefix.london explicitly offers “Free Estimates.” This allows customers to understand the full cost before committing to major work, mitigating financial surprises.
Loyalty Card Discounts: Their Loyalty Card program offers “discounts when available.” This suggests that repeat customers or cardholders might benefit from preferential pricing or special offers, encouraging long-term relationships rather than just one-off transactions.
No Hidden Extras: This promise is critical for building trust. It implies that the quoted price will be the final price, without surprise additions for things like parking, congestion charges if applicable and within their service area, or basic materials though complex parts would be extra.
Value Proposition: While specific numbers aren’t listed, the overall impression is that Wefix.london positions itself as a premium service. The extensive guarantees 18-month work guarantee, 12-year boiler warranty, 20-year roof guarantee, 24/7 personal call center, and robust customer security protocols all indicate a higher value proposition. One customer review mentioned, “not the cheapest but definitely worth it,” reinforcing the idea that while they might not be the budget option, their service quality justifies the cost.

In summary, Wefix.london’s pricing strategy focuses on transparency, fairness regarding multi-person jobs, and avoiding emergency surcharges during standard hours. For detailed quotes, direct contact is necessary, especially for larger projects where free estimates are provided.

How to Cancel Wefix.london Subscription / Services

Wefix.london primarily operates on a service-by-service basis rather than a subscription model, with the exception of their “Loyalty Card” which doesn’t appear to be a recurring subscription requiring cancellation in the traditional sense, but rather a membership for benefits.

Therefore, “cancellation” primarily applies to cancelling a scheduled service appointment.

Cancelling a Scheduled Service Appointment:

Contact Immediately: The most direct and efficient way to cancel a service appointment is to contact Wefix.london directly as soon as possible.
- Phone: Call their 24/7 number: 020 7889 1111. This is likely the quickest method for immediate changes or cancellations.
- Chat: Use the “Chat now” function on their website. This might be suitable during business hours for less urgent cancellations or inquiries.
Provide Details: When you contact them, be prepared to provide:
- Your name
- The address of the service
- The date and time of the scheduled appointment
- The type of service booked
- Any reference number you may have received.
Confirm Cancellation: Always ensure you receive confirmation that your appointment has been successfully cancelled. This could be a verbal confirmation over the phone or a written confirmation via email or chat.
Check for Cancellation Policies: While Wefix.london doesn’t publicly detail a cancellation fee policy on their homepage, it’s prudent to inquire if any charges apply for late cancellations, especially if a tradesperson has already been dispatched or significant time has been invested. Reputable companies often have policies to cover travel time or lost work.

Regarding the Loyalty Card:

The Wefix.london Loyalty Card is described as offering “No spurious points or rewards, just a guarantee of a priority 24 hour service as a card holder & discounts when available.” This strongly suggests it’s a non-subscription benefit.

No Recurring Fees: There’s no indication on the website that the Loyalty Card involves recurring subscription fees that would need to be cancelled. It appears to be a benefit granted to valued customers who have already had a job done by Wefix.london.
“Cancellation” is Not Applicable: Since it’s not a subscription, there’s no “cancellation” process for the Loyalty Card itself. If you no longer wish to use its benefits, you simply stop using it. There’s no account to close or recurring payment to stop.

In essence, if you need to cancel a service with Wefix.london, pick up the phone and call their 24/7 support number immediately for the most efficient resolution.

Wefix.london vs. Traditional Tradespeople

When faced with a home repair or installation, homeowners often weigh the options between a large, established service company like Wefix.london and hiring independent, local tradespeople.

Both models have their distinct advantages and disadvantages, and the best choice often depends on the specific situation, urgency, budget, and personal preferences.

Wefix.london Established Service Company Model:

Advantages:

Reliability & Professionalism:
- Guaranteed Service: Wefix.london offers an 18-month guarantee on all work, and extended warranties 12 years for boilers, 20 for roofs. This level of assurance is rare and provides significant peace of mind.
- Vetted & Qualified Tradespeople: They explicitly state their engineers are “fully qualified, experienced,” DBS-cleared, uniformed, and carry ID, arriving in liveried vehicles. This rigorous vetting reduces the risk of unqualified or untrustworthy individuals.
- Consistent Quality: Being part of a larger organization, there’s an expectation of consistent service standards and quality across all tradespeople.
Customer Security: Providing name, photo, and vehicle registration upfront is a major security benefit, especially for vulnerable individuals or those concerned about strangers entering their homes.
Emergency Response: Their 24/7, 1-hour emergency response, charged at standard rates during normal hours, is a huge advantage for urgent, unexpected issues.
Comprehensive Service Range: Offering multiple trades plumbing, heating, electrics, roofing, etc. means you can potentially use one trusted company for all your home maintenance needs.
Personalized Call Centre: The promise of human interaction not robots for all calls simplifies booking and inquiry processes.
Accountability: As a formal company, there’s a clear chain of command and a legal entity to hold accountable if issues arise.

Disadvantages:

Potential for Higher Costs: While they promise “competitive and transparent rates,” the overheads of running a large, highly vetted, and guaranteed service often translate to higher prices compared to individual tradespeople. Reviews noting “not the cheapest” support this.
Less Flexibility on Scheduling: While they offer emergencies, for routine jobs, you might have less flexibility in choosing specific times or fitting into very tight schedules compared to negotiating directly with an independent tradesperson.
Less Personal Relationship: While their call center is personal, you might not always get the same tradesperson for every job, leading to a less personal relationship than with a regular independent contractor.

Traditional Independent Tradespeople:

Potentially Lower Cost: With lower overheads, independent tradespeople often offer more competitive rates, especially for smaller jobs.
Personal Relationship: You can build a direct, long-term relationship with a trusted individual who understands your home’s specific quirks.
Flexibility: Often more flexible with scheduling, able to fit in jobs during evenings or weekends, and can sometimes be more adaptable to on-the-spot changes.
Direct Communication: You communicate directly with the person doing the work, which can sometimes lead to clearer understanding and faster decision-making.
Community Support: Supporting local, small businesses contributes directly to the local economy.
Variable Quality & Reliability: This is the biggest risk. Quality of work, professionalism, and reliability can vary wildly. Vetting falls entirely on the homeowner.
Limited Guarantees: Most independent tradespeople offer standard guarantees e.g., 3-12 months for parts and labor, but rarely match Wefix.london’s 18-month general guarantee or extended warranties.
Less Security: Background checks, ID, and vehicle branding are often absent, which can be a concern for personal safety and property security.
Limited Scope: An independent plumber might not also be an electrician or roofer, requiring you to find multiple contractors for different jobs.
Emergency Availability: 24/7 emergency service is rare for solo operators, and if offered, it often comes with a steep premium.
Accountability Issues: If something goes wrong, resolving disputes can be more challenging without a formal corporate structure. Insurance coverage might also be less robust.

Conclusion:

Choose Wefix.london if:
- You prioritize peace of mind, robust guarantees, and security.
- You need emergency services with transparent pricing.
- You value professionalism and vetted tradespeople.
- You’re looking for a one-stop solution for various home repairs.
- You are willing to pay a premium for superior service and assurance.
Choose Traditional Tradespeople if:
- Your budget is the primary concern.
- You have a trusted local contact through referrals.
- You prefer a more personal, direct relationship with your service provider.
- The job is not urgent and you have time to vet options.

Ultimately, Wefix.london positions itself as a higher-tier service provider, aiming to eliminate the uncertainties often associated with hiring tradespeople by offering unparalleled guarantees and security protocols.

Wefix.london Service Areas

Wefix.london, as its name clearly suggests, focuses its operations within the vibrant and extensive area of London. While the website doesn’t provide an exhaustive list of every single postcode or borough they cover, the “London” in their name is a strong indicator of their geographical scope.

Based on common practices for London-based service companies and the nature of their rapid emergency response within 1 hour, it’s highly probable that they cover:

All 32 London Boroughs: This would include both Inner London e.g., Westminster, Kensington & Chelsea, Islington, Camden, Southwark, Lambeth and Outer London e.g., Croydon, Bromley, Barnet, Ealing, Wandsworth, Greenwich, Hackney, Richmond upon Thames, Hounslow, Lewisham, Redbridge.
Central London Postcodes: Given their focus on quick response and the density of businesses and residences, postcodes like those in the WC, EC, W, SW, SE, N, NW, E, and IG areas are almost certainly within their service radius.
Surrounding Areas Potential for Near Borders: While primarily London-focused, some service companies with a strong London presence might extend just slightly beyond the M25 or into key commuter towns that border London, especially for larger installation projects like new roofs or boilers. However, the core messaging strongly implies “London” as their primary, if not exclusive, service region.

The website does not list specific exclusion zones within London, reinforcing the idea of comprehensive coverage across the capital.

For any customer residing near the fringes of London or just outside, the best approach would be to:

Call their 24/7 number 020 7889 1111: This is the quickest way to confirm if their service extends to your specific postcode or address.
Use the “Chat now” feature: For a less urgent inquiry about service area coverage.

Their commitment to a “within 1 hour” emergency response further solidifies the notion that their service area is tightly defined to ensure they can meet this promise effectively within London’s traffic conditions.

They are not a national service provider but rather a highly specialized, London-centric operation.

Wefix.london Customer Service & Support

Wefix.london places a significant emphasis on its customer service and support, positioning it as a core differentiator from competitors.

They aim to provide a human, responsive, and secure experience from the first point of contact through to service completion.

Here’s a breakdown of their customer service and support features:

Personalized Call Centre:
- “All calls answered in office personally, not robotic or automated.” This is a standout feature. In an age of frustrating automated menus, Wefix.london promises direct human interaction from the moment you call. This is crucial for urgent situations where clear communication is paramount.
- 24/7 Availability: Their call centre operates 24 hours a day, 7 days a week, ensuring that customers can reach them at any time, day or night, for emergencies or inquiries.
Multiple Contact Channels:
- Phone: Their primary contact number, 020 7889 1111, is prominently displayed throughout the website, signaling immediate access.
- Live Chat: The “Chat now” option provides an instant messaging service for those who prefer typing over talking, or for less urgent queries during business hours.
- Email/Online Forms: While not explicitly highlighted on the homepage as a primary contact, most professional websites offer an email address or contact form for general inquiries, which would be expected here.
Customer Security and Transparency: This is woven into their support model:
- Pre-Arrival Information: The call centre provides the tradesperson’s name, photo, and vehicle registration before they arrive. This proactive measure significantly enhances customer security and trust.
- ID & Uniform: All tradespeople are uniformed and carry photo ID, further reinforcing their legitimacy and professionalism upon arrival.
- DBS Clearance: The fact that all tradespeople have passed comprehensive background checks including DBS clearance is a major testament to their commitment to customer safety.
Post-Service Support Guarantees: Their extensive guarantees 18-month general work guarantee, 12-year boiler, 20-year roof imply a robust post-service support system. If an issue arises within the guarantee period, customers would contact the same support channels for resolution, demonstrating their commitment to standing by their work.
Loyalty Card Priority: The Loyalty Card, while not a cancellation, offers “priority 24 hour service” to cardholders. This means established customers receive expedited attention, enhancing their overall support experience.
Real Customer Reviews: The website features numerous 5-star reviews, with specific quotes highlighting positive experiences with individual tradespeople and the overall service “Fantastic service,” “Great service. Very professional and efficient,” “An excellent service, fast response and good comms”. This social proof reinforces their claims about strong customer service.

In summary, Wefix.london’s customer service model is designed to be highly accessible, personal, and secure. Their 24/7 human-answered calls, upfront security information, and comprehensive guarantees work together to build a strong foundation of trust and support for their clients.

Frequently Asked Questions

What services does Wefix.london offer?

Wefix.london offers a comprehensive range of home and commercial services including plumbing, heating, drains, electrics, appliances, air conditioning, building, roofing, bathrooms, new boiler installation, and pest control.

Is Wefix.london available 24/7 for emergencies?

Yes, Wefix.london provides a 24/7 emergency response service, aiming to be on-site within 1 hour.

How quickly can Wefix.london respond to an emergency?

Wefix.london aims to respond to emergencies within 1 hour, 24/7, 365 days a year.

Are Wefix.london’s emergency rates higher than standard rates?

No, Wefix.london states that emergencies are charged at their standard rates during normal working hours, avoiding the typical premium charges often associated with emergency call-outs.

What guarantees does Wefix.london offer on their work?

Wefix.london offers an 18-month guarantee on all work. Samuelleeds.com Reviews

They also provide up to 12-year warranties on new boiler installations and 20-year guarantees on new roof installations.

How does Wefix.london ensure customer security?

Wefix.london enhances customer security by providing the tradesperson’s name, photo, and vehicle registration before arrival.

All engineers are uniformed, carry photo ID, and have passed comprehensive background checks including DBS clearance.

Does Wefix.london use automated phone systems?

No, Wefix.london explicitly states that all calls and inquiries are answered personally in their office, not by robots or automated systems.

Are the reviews on Wefix.london’s website genuine?

Wefix.london asserts that all reviews featured on their website are “100% ★★★★★ Genuine reviews” from real customers. Strongergum.com Reviews

Does Wefix.london charge for two tradespeople if two attend a job?

Wefix.london clarifies that you are typically charged for only one tradesperson.

If an apprentice is required to assist, you will not be charged for the second person unless two fully qualified tradespersons are specifically needed.

What is the Wefix.london Loyalty Card?

The Wefix.london Loyalty Card is for valued customers who have had a job done by them.

It offers guaranteed priority 24-hour service and available discounts, without complex points systems.

Can I get a free estimate for major work from Wefix.london?

Yes, Wefix.london offers free estimates for larger projects like new boilers and bathrooms. Myallamericancare.com Reviews

Who founded Wefix.london?

Wefix.london was created by Charlie Mullins OBE, who previously founded London’s most successful plumbing company Pimlico Plumbers, along with Scott Mullins Founder & CEO and Ashley Mullins Founder & Managing Director.

Does Wefix.london cover all of London?

Yes, as implied by its name “Wefix.london” and its 1-hour emergency response, the company primarily serves the London area, likely covering all boroughs and major postcodes.

How experienced are Wefix.london’s tradespeople?

Wefix.london states their tradespeople are “fully qualified, experienced and are the best of the very best,” highlighting individuals with decades of experience in their respective fields.

What is the advantage of using Wefix.london over an independent tradesperson?

Wefix.london offers comprehensive guarantees, rigorous tradesperson vetting including DBS checks, upfront security details, 24/7 personal customer service, and a wide range of services, providing a higher level of assurance and professionalism often not matched by independent contractors.

How do I cancel a Wefix.london service appointment?

To cancel a scheduled service appointment, you should contact Wefix.london immediately via their 24/7 phone number 020 7889 1111 or through their website’s live chat. Intellipix.co.uk Reviews

Does the Wefix.london Loyalty Card have recurring fees?

No, the website does not indicate that the Wefix.london Loyalty Card has any recurring subscription fees. It appears to be a benefit for existing customers.

What types of heating services does Wefix.london provide?

Wefix.london’s heating services include boiler installation, boiler repairs, radiator issues, thermostat problems, pump repairs, room controls, system flushing, and commercial heating services.

Can Wefix.london help with blocked drains?

Yes, Wefix.london offers extensive drain services, including blocked downpipes, drains, guttering, pipes, sinks, and toilets, utilizing methods like CCTV surveys, jetting, and rodding.

Are Wefix.london’s rates transparent?

Yes, Wefix.london explicitly promotes “Competitive and transparent rates with no hidden extras,” aiming to provide clear pricing without surprise charges.

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