Based on checking the website, Hemmingandwills.co.uk appears to be a legitimate UK-based online retailer specializing in a wide range of wooden furniture, including reclaimed, solid wood, and bespoke pieces for dining, living, bedroom, home office, and outdoor spaces.
The site emphasizes sustainability, quality craftsmanship, and customer satisfaction, often highlighting products made in the UK.
Initial impressions suggest a professional e-commerce platform dedicated to providing durable and aesthetically pleasing furniture solutions.
This review will dive into the various aspects of Hemming & Wills, from its product offerings and website features to pricing and customer service claims.
We’ll explore what makes this retailer stand out in the competitive furniture market and provide insights to help you make an informed decision, always keeping in mind the principles of ethical and mindful consumption.
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As a Muslim professional, it’s vital to prioritize purchases that offer long-term value, support ethical practices, and align with a lifestyle of moderation and responsible spending.
Investing in durable, high-quality furniture, especially pieces that are sustainable or reclaimed, aligns well with principles of avoiding waste and appreciating resources, which are important aspects of our faith.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Hemmingandwills.co.uk Review & First Look
Upon first glance, Hemmingandwills.co.uk presents a clean, user-friendly interface that immediately conveys a sense of quality and professionalism.
The navigation is intuitive, allowing visitors to easily browse by room Dining, Living, Bedroom, Home Office, Outdoor or by furniture type Tables, Chairs, Sideboards, etc.. The dominant aesthetic revolves around natural wood, reflecting their core offering of reclaimed, solid wood, and rustic furniture.
High-resolution images showcase the furniture, often in styled home settings, which helps customers visualize the pieces in their own spaces.
Initial Impressions and User Experience
The site loads quickly, and the layout is well-organized, with prominent calls to action for sales and collections.
There’s a clear emphasis on “Bespoke Collection,” “Sustainable Collection,” and “Made to Order” items, indicating a commitment to unique, custom, and environmentally conscious products. Casablancahire.com Reviews
- Visual Appeal: The use of warm tones and natural wood textures creates an inviting and sophisticated atmosphere.
- Ease of Navigation: Clear menu categories and subcategories make it simple to find specific furniture types or explore different collections.
- Information Accessibility: Key information like “14-day money-back guarantee” and “We plant 1 tree for every order” is prominently displayed, building trust.
Product Range Overview
Hemming & Wills offers an extensive selection across various furniture categories.
Their focus on wood, particularly reclaimed and solid wood, is a defining characteristic.
This commitment to durable, long-lasting materials resonates with a mindful approach to consumption, encouraging purchases that stand the test of time rather than contributing to a disposable culture.
- Dining Furniture: Includes reclaimed dining tables, wooden dining benches, and a variety of dining chairs leather, fabric, faux leather. They also offer complete dining table sets categorized by seating capacity 4, 6, 8, 10+ seater.
- Living Room Furniture: Features reclaimed sideboards, bookcases, TV units, coffee tables, and a selection of seating including fabric and leather armchairs.
- Bedroom Furniture: Offers reclaimed wood beds, wardrobes, bedside cabinets, and chests of drawers.
- Home Office Furniture: Provides reclaimed wood desks, ladder desks, and office chairs.
- Outdoor Furniture: A significant category including outdoor dining tables rustic, industrial, bespoke, picnic benches, sofa sets, and even fire pits.
The diversity in their “Collections” like Williamsburg, Maddison, Marino, and especially the “Bespoke Collection,” suggests a curated approach to design and quality, offering customers unique pieces that aren’t mass-produced.
Hemmingandwills.co.uk Features
Hemmingandwills.co.uk incorporates several features designed to enhance the customer’s shopping experience and highlight their brand values. Beetronics.com Reviews
These features contribute to both the practical utility of the website and its appeal to conscious consumers.
Bespoke and Sustainable Offerings
One of the standout features of Hemming & Wills is their strong emphasis on bespoke and sustainable furniture.
This commitment aligns perfectly with principles of responsible consumption and environmental stewardship.
- Bespoke Collection: Many items are listed as “Made to Order,” indicating a customization option. This allows customers to potentially tailor dimensions or finishes to their specific needs, reducing waste by producing only what is ordered. For example, their “Bespoke Collection – Chunky X Frame Rustic Wood Outdoor Dining Table” starts from £904.99.
- Sustainable Collection: The website explicitly promotes a “Sustainable Collection,” noting that customers can “Furnish your home sustainably.” This commitment to sourcing reclaimed wood and promoting long-lasting products supports a circular economy and reduces demand for new resources. Reclaimed furniture, in particular, is an excellent choice as it repurposes existing materials, thereby minimizing environmental impact.
Customer Support and Guarantees
Hemming & Wills clearly outlines their customer support mechanisms and guarantees, aiming to build trust and assure buyers of their commitment to satisfaction.
- 14-Day Money Back Guarantee: This policy is prominently displayed, offering peace of mind for customers who might be hesitant about purchasing furniture online without seeing it in person. This demonstrates confidence in their product quality.
- “Excellent” Customer Rating: The website proudly states, “Our customers rate us We’re rated excellent.” While the specific platform for these ratings isn’t immediately detailed on the homepage, this claim suggests a focus on customer satisfaction. It’s always wise for customers to cross-reference such claims on independent review sites like Trustpilot or Google Reviews for third-party verification.
- Contact Information: A clear phone number 0330-133-1233 and a “Contact” link are available, facilitating direct communication for inquiries or support.
- Help & FAQs Section: This section provides answers to common questions, which can save customers time and enhance their self-service options.
Environmental Initiatives
Beyond selling sustainable products, Hemming & Wills demonstrates a commitment to broader environmental responsibility through specific initiatives. Gloverall.com Reviews
- “We plant 1 tree for every order”: This impactful initiative is proudly highlighted on the homepage. Partnering with a tree-planting organization, this action directly contributes to reforestation efforts and carbon sequestration, aligning with Islamic teachings of environmental care and stewardship Amana. This adds significant value beyond just the product itself, as every purchase contributes to a positive ecological impact. Such initiatives are commendable as they reflect a business striving for more than just profit.
Hemmingandwills.co.uk Pros & Cons
When considering any online purchase, especially for significant items like furniture, weighing the pros and cons is essential.
Hemmingandwills.co.uk offers several compelling advantages, but also some points that potential buyers should consider.
Pros
Hemming & Wills shines in several key areas, particularly for those seeking quality, sustainable, and unique furniture.
- Emphasis on Sustainable & Reclaimed Furniture: This is perhaps their strongest selling point. In an era of mass-produced, disposable goods, their focus on reclaimed wood furniture stands out.
- Environmental Benefit: Reusing wood reduces deforestation and waste, aligning with a responsible approach to natural resources.
- Unique Character: Reclaimed wood often carries a unique history and character, with natural imperfections and variations that add to its aesthetic appeal. This means each piece can be truly one-of-a-kind.
- Durability: Solid and reclaimed wood furniture is generally known for its longevity and robustness, meaning less frequent replacement and better long-term value.
- Bespoke and Made-to-Order Options: The availability of bespoke services allows customers to acquire furniture tailored to their specific dimensions or design preferences. This customizability is a premium feature not offered by all retailers, ensuring a perfect fit for a space.
- Clear Customer Guarantees: The “14-day money-back guarantee” and the prominent display of “excellent” customer ratings instill confidence in the buyer. This transparency regarding returns and customer satisfaction is crucial for online furniture purchases where physical inspection isn’t possible beforehand.
- Environmental Contribution Tree Planting: The commitment to plant one tree for every order is a commendable initiative that allows customers to contribute to reforestation efforts simply by making a purchase. This adds an ethical dimension to the transaction.
- UK-Made Products: The website states that “many pieces made right here in the UK.” Supporting local manufacturing often means higher quality control, ethical labor practices, and reduced carbon footprint from transportation, which are all positive aspects.
- Wide Product Range: From dining tables and chairs to outdoor sofa sets and home office desks, they cover a comprehensive array of furniture needs, making it a potential one-stop shop for furnishing multiple rooms.
Cons
While the pros are significant, potential customers should also be aware of a few considerations.
- Price Point: While the website emphasizes “excellent value,” quality, sustainable, and bespoke furniture typically comes at a higher price point compared to mass-produced, flat-pack alternatives. For example, a “Bespoke Collection – Reclaimed Dining Table – Triangle Frame” starts at £637.99, which might be a considerable investment for some budgets. This is not necessarily a negative given the product quality, but it’s a factor for budgeting.
- Online-Only View: As an online retailer, customers cannot physically inspect the furniture before purchasing. While high-quality images and a return policy mitigate this, some buyers prefer to feel the material and assess craftsmanship in person.
- Delivery Logistics: Furniture delivery, especially for larger or bespoke items, can sometimes involve longer lead times or specific logistical challenges. While not explicitly detailed on the homepage, this is a common consideration for any large furniture purchase online. Customers should check their delivery policy for specific details regarding timelines and costs.
- Limited Immediate Availability: Given the “Made to Order” nature of many items, immediate dispatch might not always be possible. Customers looking for quick delivery might need to check “In Stock” items specifically, such as the “Kingston Collection – 200cm Solid Oak Dining Table” which was listed as in stock.
Hemmingandwills.co.uk Pricing
Understanding the pricing structure of Hemmingandwills.co.uk is key for potential buyers. Woolandoak.com Reviews
As a purveyor of quality, often bespoke and sustainable wooden furniture, their prices reflect the materials, craftsmanship, and ethical considerations involved.
General Price Range
Hemming & Wills positions itself in the mid-to-high range of the furniture market, a natural consequence of their focus on solid wood, reclaimed materials, and bespoke options.
This is distinct from budget-friendly, assembly-required furniture commonly found from large retailers.
- Dining Tables: Prices for dining tables vary significantly based on size, wood type, and whether they are part of a bespoke collection. For instance:
- “Bespoke Collection – Reclaimed Dining Table – Triangle Frame” starts from £637.99.
- “Bespoke Collection – Chunky X Frame Rustic Wood Outdoor Dining Table” starts from £904.99.
- An “In Stock Sale Kingston Collection – 200cm Solid Oak Dining Table” is priced at £925.99 originally £1,089.00.
- Dining Sets: Complete dining sets, naturally, come at a higher price point due to including multiple pieces. An “Islington Collection – 200cm Solid Oak Dining Table Set” is listed at £2,435.00.
- Smaller Items: While not extensively detailed on the homepage, it’s reasonable to expect smaller items like bedside tables or occasional chairs to be priced lower than main dining or living room pieces, likely in the hundreds of pounds.
Value Proposition
Despite potentially higher initial costs, the value proposition from Hemming & Wills is strong, especially for a conscious consumer.
- Durability and Longevity: Investing in solid wood or reclaimed furniture means purchasing pieces designed to last for decades, reducing the need for frequent replacements. This long-term durability often translates to better value over time.
- Sustainable Sourcing: The use of reclaimed wood and their tree-planting initiative adds ethical value. Customers are paying not just for a product, but also for a reduced environmental footprint and a contribution to reforestation.
- Craftsmanship and Uniqueness: Many pieces are “Made to Order” or part of “Bespoke” collections, implying attention to detail and unique design that justifies the price. This isn’t mass-produced furniture. it’s often handcrafted or individually finished.
- “Excellent Value” Claim: The website explicitly states, “Our personally curated home collections feature high-quality, design-led and wood-focused pieces at excellent value.” This suggests they aim to provide competitive pricing within their niche of sustainable, quality furniture.
Sales and Discounts
The homepage indicates that sales and discounts are offered, making some items more accessible. Minutekey.com Reviews
- “Bespoke Furniture – Up To 30% Off Shop Now”
- “Dining Collection Save up to 30% on selected ranges”
- “Outdoor Collection Save 15%”
These promotions provide opportunities for customers to acquire quality furniture at a reduced price, making the investment more palatable.
For example, the “Kingston Collection – 200cm Solid Oak Dining Table” was listed at a sale price of £925.99 from its original £1,089.00, representing a significant saving.
Regularly checking their “Sale” section is advisable for those looking for deals.
Hemmingandwills.co.uk Alternatives
For those seeking furniture alternatives, whether due to budget, specific design preferences, or a desire to explore different sustainable options, the UK furniture market offers a diverse range of retailers.
It’s always wise to compare and contrast before making a significant purchase. Cartridgeshop.co.uk Reviews
Sustainable & Reclaimed Furniture Competitors
If the focus is on reclaimed, sustainable, or ethically sourced furniture, several other UK brands share a similar ethos with Hemming & Wills.
- Ethical Living: This retailer often stocks a range of sustainable furniture, including pieces made from reclaimed or recycled materials. They emphasize fair trade practices and environmental responsibility across their product lines.
- Industrial Style Furniture Retailers e.g., Industrial Furniture UK, Loft Furniture: Many brands specializing in industrial design frequently incorporate reclaimed wood alongside metal elements. While their aesthetic might be more raw or urban, they often share the same commitment to repurposing materials.
- Independent Craftspeople/Workshops: For truly unique and custom reclaimed pieces, exploring local workshops or individual furniture makers who specialize in upcycling or using salvaged timber can be an excellent alternative. Websites like Etsy or local craft fairs can be good starting points. This often provides the most bespoke experience, directly supporting artisans.
- Online Marketplaces for Used Furniture e.g., eBay, Gumtree, Facebook Marketplace: For the ultimate in “reclaimed” and budget-friendly options, buying pre-owned furniture directly from individuals is highly sustainable. This requires more effort in searching, inspecting, and arranging transport, but can yield incredible finds and significantly reduce environmental impact.
Quality Wooden Furniture Retailers
If the primary appeal is high-quality, solid wood furniture, irrespective of it being reclaimed, there are numerous established brands.
- Oak Furnitureland: A well-known UK retailer specializing in solid oak and hardwood furniture. They offer a vast range across all rooms and frequently have sales. Their focus is purely on solid wood, ensuring durability, though not necessarily reclaimed.
- Habitat / John Lewis & Partners: These larger department store chains often carry a curated selection of well-designed, solid wood furniture. They offer a blend of contemporary and classic styles, often with reliable customer service and delivery networks.
- Loaf: Known for their relaxed, comfortable, and often rustic-chic aesthetic, Loaf offers a range of solid wood pieces, particularly in their dining and living room collections. Their focus is on quality materials and comfort.
- Ercol: A heritage British brand, Ercol is renowned for its timeless designs and exquisite craftsmanship in solid wood, particularly elm and oak. While at a higher price point, their pieces are considered investment furniture.
Considerations When Choosing Alternatives
When exploring alternatives, keep these factors in mind:
- Sustainability Claims: Verify any claims of sustainability. Look for certifications, details on sourcing, and evidence of genuine environmental initiatives.
- Material Quality: Understand what “solid wood” truly means – is it solid all through, or veneered? Compare wood types oak, mango, pine, reclaimed blends and their durability.
- Customization Options: If bespoke sizing or finishes are important, ensure the alternative retailer offers similar services.
- Delivery & Returns: Review their delivery charges, lead times, and return policies, especially for large furniture items.
- Customer Reviews: Always check independent customer reviews e.g., Trustpilot, Google Reviews to gauge overall satisfaction and reliability.
By exploring these alternatives, customers can find furniture that meets their specific needs, budget, and ethical considerations, always striving for purchases that are long-lasting and contribute positively to our homes and the environment.
How to Cancel Hemmingandwills.co.uk Order
While the website primarily focuses on sales and product displays, understanding the process for canceling an order is crucial for customer confidence and satisfaction. Securedatarecovery.co.uk Reviews
For online furniture retailers, cancellation policies can vary depending on the stage of the order e.g., before dispatch, bespoke item.
General Cancellation Policy Based on Standard E-commerce Practices
Hemmingandwills.co.uk’s explicit “14-day money back guarantee on all products” indicates a robust return policy, which usually implies a cancellation option, especially for items not yet dispatched or custom-made.
However, specific details for cancellation before dispatch are typically found in their full “Terms and Conditions” or “Help & FAQs” section, which are linked in the footer but not detailed on the homepage.
Based on common e-commerce practices for furniture:
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Immediate Cancellation Pre-Dispatch: Eygwindows.co.uk Reviews
- The quickest way to cancel an order before it has been dispatched is to contact their customer service directly and immediately.
- Look for a dedicated “Contact Us” page or find their phone number 0330-133-1233 is prominent on their homepage or email address.
- When contacting, have your order number readily available.
- State clearly that you wish to cancel your order.
- Actionable Advice: Call them during business hours as soon as possible after placing an order if you need to cancel. Email might be an option, but a phone call often provides a faster response for immediate cancellations.
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Cancellation of Bespoke/Made-to-Order Items:
- For “Made to Order” or “Bespoke” items, cancellation policies can be stricter. Once production begins, a partial refund or no refund might be offered, as the item is customized for you.
- It is vital to check their specific terms regarding bespoke items before placing the order. They may have a short window e.g., 24-48 hours after order placement to cancel bespoke items without penalty, before manufacturing processes begin.
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Cancellation After Dispatch Returns:
- If an item has already been dispatched or delivered, the cancellation process typically transitions into a “return” process.
- Their “14-day money back guarantee” would then apply, allowing you to return the item within 14 days of receipt for a full refund.
- Returns usually require the item to be in its original condition and packaging. There may be return shipping costs, especially for large furniture items, which could be the customer’s responsibility unless the item is faulty. Always check their full return policy for details on who bears the return shipping cost.
Steps to Take for Cancellation
- Locate Order Confirmation: Find the email confirmation you received when you placed the order. This will contain your order number.
- Access “Contact Us”: Navigate to the “Contact” page or “Help & FAQs” section on Hemmingandwills.co.uk.
- Preferred Communication Method:
- Phone: Call 0330-133-1233 during their operating hours. This is usually the fastest method.
- Email: Send an email to their customer service address if provided on the contact page. Clearly state your order number and request for cancellation.
- Confirm Cancellation: Ensure you receive confirmation of your cancellation, whether via email or verbally during a phone call. Keep a record of this communication.
- Refund Processing: Inquire about the timeline for your refund to be processed once the cancellation is confirmed. Refunds typically take 5-10 business days to appear back in your account.
Key Takeaway: For any cancellation, especially with furniture, proactive and immediate communication with the retailer is key. Always refer to their official “Terms and Conditions” or “Returns Policy” for the most accurate and up-to-date information specific to Hemming & Wills.
Frequently Asked Questions
What kind of furniture does Hemmingandwills.co.uk sell?
Hemmingandwills.co.uk specializes in a wide range of wooden furniture, including reclaimed wood, solid wood, and bespoke pieces for dining rooms, living rooms, bedrooms, home offices, and outdoor spaces.
They offer tables, chairs, benches, sideboards, bookcases, TV units, beds, wardrobes, and more. Inyouths.com Reviews
Is Hemmingandwills.co.uk a sustainable furniture brand?
Yes, Hemmingandwills.co.uk emphasizes sustainability.
They offer a “Sustainable Collection” and frequently use reclaimed wood.
Additionally, they state, “We plant 1 tree for every order,” demonstrating a commitment to environmental responsibility.
Where is Hemming & Wills furniture made?
The website states that “many pieces” of their furniture are “made right here in the UK,” particularly for their bespoke, sustainable, reclaimed, and rustic wood ranges.
Does Hemmingandwills.co.uk offer bespoke furniture?
Yes, Hemmingandwills.co.uk has a “Bespoke Collection” and many items are listed as “Made to Order,” indicating that customers can get customized furniture pieces to fit their specific needs. Yankodesign.com Reviews
What is the return policy for Hemmingandwills.co.uk?
Hemmingandwills.co.uk offers a “14-day money back guarantee on all products.” This typically means you can return items within 14 days of receipt for a refund, provided they are in their original condition.
It’s advisable to check their full returns policy for specific details regarding return shipping costs and conditions.
How can I contact Hemmingandwills.co.uk customer service?
You can contact Hemmingandwills.co.uk by phone at 0330-133-1233. They also have a “Contact” link and a “Help & FAQs” section on their website for inquiries.
Do they offer financing or payment plans?
The homepage doesn’t explicitly mention financing or payment plans.
Customers should look for this information during the checkout process or in their detailed FAQ/Terms and Conditions section. Rewatches.is Reviews
Are there sales or discounts available on Hemmingandwills.co.uk?
Yes, the website prominently advertises sales and discounts, such as “Bespoke Furniture – Up To 30% Off,” “Dining Collection Save up to 30%,” and “Outdoor Collection Save 15%.” They also have a “Sale” section.
What kind of wood do they use for their furniture?
Hemming & Wills primarily uses solid wood and reclaimed wood.
While specific types aren’t always detailed on the homepage, collections like the “Kingston Collection” mention “Solid Oak Dining Table,” indicating oak is one of their commonly used woods.
Do they sell outdoor furniture?
Yes, Hemmingandwills.co.uk has a dedicated “Outdoor Collection” that includes various outdoor tables dining, coffee, fire pit tables, sofa sets, chairs, and wooden dining sets.
How do Hemmingandwills.co.uk prices compare to other furniture retailers?
Hemmingandwills.co.uk’s prices appear to be in the mid-to-high range, reflecting their focus on quality, solid wood, reclaimed materials, and bespoke options. Hireara.ai Reviews
They are generally priced higher than mass-produced, flat-pack furniture but offer better durability and unique characteristics.
Is shipping free from Hemmingandwills.co.uk?
The homepage does not explicitly state free shipping.
Customers should check the delivery information during the checkout process or within the Help & FAQs section for details on shipping costs and policies.
Can I see Hemming & Wills furniture in person?
Based on the website’s online-only presentation, it appears Hemmingandwills.co.uk operates solely as an online retailer.
There is no mention of physical showrooms or stores. Weboook.co.uk Reviews
What is “reclaimed dining furniture”?
Reclaimed dining furniture refers to pieces made from wood that has been salvaged and repurposed from old structures, such as barns, factories, or ships.
This gives the furniture unique character and is an environmentally friendly option.
How long does delivery usually take for Hemmingandwills.co.uk orders?
The website doesn’t state general delivery timelines on the homepage.
Delivery times for furniture, especially bespoke or made-to-order items, can vary significantly.
Customers should refer to the specific product page or the delivery policy in the Help & FAQs for estimated lead times. Nugo.ie Reviews
Does Hemmingandwills.co.uk offer assembly services?
The homepage doesn’t explicitly mention assembly services.
For large furniture items, it’s common for online retailers to either provide self-assembly instructions or offer optional assembly services for an additional fee.
This information would typically be found in their delivery or FAQ sections.
Are there any reviews for Hemmingandwills.co.uk online?
The website states, “Our customers rate us We’re rated excellent.” While this claim is made on their site, it’s recommended to search for independent reviews on platforms like Trustpilot or Google Reviews to get a broader perspective from other customers.
Do they offer furniture for small spaces?
While not explicitly categorized, Hemmingandwills.co.uk’s “Bespoke Collection” and variety of smaller items like lamp tables and 140cm dining tables suggest that customers could find or customize pieces suitable for smaller living areas. Montransport.com Reviews
What is the “Happiness at Home” campaign mentioned on their site?
“Happiness at Home” appears to be a campaign or philosophy promoted by Hemming & Wills, indicating their goal to help customers create comfortable and aesthetically pleasing living spaces.
The website encourages users to “Discover our latest campaign now.”
Does Hemmingandwills.co.uk have a newsletter?
Yes, the website features a clear call to action to “Join the H&W Family” and “Sign up for our newsletter” to receive updates on new releases, sales, and more.
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