Campsaver.com Reviews

Based on looking at the website, Campsaver.com appears to be an online retailer specializing in outdoor gear and apparel.

This review will delve into various aspects of the Campsaver.com experience, from its offerings and customer service to its pricing and alternatives, providing a comprehensive overview for anyone considering a purchase.

Whether you’re an avid camper, a casual hiker, or just looking for quality outdoor equipment, understanding the nuances of an online retailer is key to making informed decisions.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Campsaver.com Reviews Latest Discussions & Reviews:

Campsaver.com Review & First Look

When you first land on Campsaver.com, the immediate impression is one of a dedicated outdoor gear hub.

The site typically features a broad array of products, from tents and sleeping bags to hiking boots and climbing equipment.

It’s designed to be a one-stop shop for outdoor enthusiasts, aiming to provide everything needed for adventures big and small.

Key Observations:

• Product Breadth: Campsaver.com generally boasts an extensive catalog, covering categories like camping, backpacking, climbing, apparel, footwear, and water sports. This wide selection is often a significant draw for users looking to consolidate their outdoor gear purchases.
• Brand Variety: The website frequently stocks products from numerous well-known outdoor brands, alongside some niche manufacturers. This diverse brand offering allows customers to compare different quality levels, features, and price points.
• Navigation and User Interface: A good online retailer has an intuitive interface. Campsaver.com typically aims for a user-friendly layout with clear categories, filters for specific attributes like size, color, brand, or price, and a search bar to quickly locate items. Based on common user feedback for similar sites, effective filtering is crucial for finding specific gear efficiently.

Initial Thoughts:

Upon an initial scan, Campsaver.com presents itself as a legitimate and well-stocked online store.

The emphasis is clearly on providing a comprehensive selection of outdoor equipment.

For those seeking specialized gear, the breadth of products can be a major advantage, potentially saving time compared to visiting multiple smaller, specialized stores.

It appears to cater to both seasoned adventurers and beginners alike.

Campsaver.com Features

Campsaver.com, as an online retailer, focuses on features that enhance the shopping experience and provide value to its customers.

These features typically go beyond just product listings and aim to build trust and convenience.

• Extensive Product Catalogs: The core feature is the sheer volume and variety of outdoor products. Campsaver.com aims to offer thousands of SKUs across dozens of categories, including:

  • Camping & Backpacking: Tents, sleeping bags, sleeping pads, camp furniture, cookware, camp lighting.
  • Climbing: Ropes, harnesses, carabiners, climbing shoes, belay devices.
  • Apparel: Jackets, pants, base layers, casual wear for men, women, and children.
  • Footwear: Hiking boots, trail running shoes, sandals, climbing shoes.
  • Water Sports: Kayaks, paddleboards, life vests, dry bags.
  • Optics & Navigation: Binoculars, telescopes, GPS devices.
  • Emergency & Safety: First-aid kits, survival gear, headlamps.

  This comprehensive selection allows customers to find most, if not all, of their outdoor gear needs in one place.

• Detailed Product Pages: Each product listing on Campsaver.com generally includes:

  • High-Resolution Images: Multiple angles and zoom functionality to inspect the product.
  • Detailed Descriptions: Specifications, materials, features, and suggested uses.
  • Customer Reviews and Ratings: User-generated content that provides insights into real-world performance and satisfaction. This is a crucial trust-building feature, as 88% of consumers trust online reviews as much as personal recommendations BrightLocal, 2023.
  • Availability Information: Real-time stock levels.
  • Related Products/Recommendations: Suggestions for complementary items, increasing the average order value.

• Loyalty Programs and Discounts: Many online retailers, including Campsaver.com, implement loyalty programs or offer regular discounts and promotions to attract and retain customers. This could include:

  • Email Sign-Up Discounts: A common incentive, often 10-15% off the first order.
  • Seasonal Sales: Black Friday, Cyber Monday, End-of-Season sales.
  • Clearance Sections: Dedicated areas for discounted, discontinued, or last-chance items.
  • “Campsaver Bucks” or Similar Rewards: A points-based system where customers earn credit for future purchases, which can be particularly appealing to repeat buyers.

• Customer Service & Support: Campsaver.com typically provides multiple channels for customer support:

  • Toll-Free Phone Number: For direct assistance during business hours. Based on the provided information: +1-800-504-5897
  • Email Support: For non-urgent inquiries.
  • Live Chat: Increasingly common for real-time problem-solving.
  • FAQs/Help Center: Self-service resources for common questions regarding shipping, returns, and product information.

  A responsive and helpful customer service team is vital, as 90% of customers rate an immediate response as “important” or “very important” when they have a customer service question HubSpot, 2023.

  

• Shipping and Returns Policies: Clear and transparent policies are essential. Campsaver.com generally outlines:

  • Shipping Options: Standard, expedited, and potentially international shipping. Free shipping thresholds are often a popular incentive.
  • Return Window: A specified period e.g., 30-60 days for returns.
  • Return Conditions: Whether items must be unused, in original packaging, and if return shipping is covered by the customer or the retailer.

  A flexible and easy return policy can significantly reduce purchase hesitation, with 67% of consumers checking the returns page before making a purchase Invespcro, 2023.

These features combine to create an ecosystem designed to make purchasing outdoor gear straightforward and reliable for the consumer.

Campsaver.com Pros & Cons

Like any online retailer, Campsaver.com has its strengths and weaknesses.

Understanding these can help you decide if it’s the right platform for your outdoor gear purchases.

Pros:

• Extensive Selection of Gear: Campsaver.com is often lauded for its vast inventory. You can typically find everything from niche climbing equipment to general camping supplies. This breadth is a significant advantage, particularly for those seeking specialized items or wanting to purchase multiple categories of gear from a single source. For example, you might find 20 different models of backpacking tents from various brands, offering a wider choice than many brick-and-mortar stores.
• Competitive Pricing and Sales: Campsaver.com frequently offers competitive prices, often running sales, clearance events, and discount codes. Based on industry trends, online retailers typically offer discounts ranging from 10% to 50% during seasonal sales. Their loyalty program, “Campsaver Bucks,” can also add value for repeat customers, allowing them to accrue credit for future purchases, effectively reducing costs over time.
• Knowledgeable Customer Service Reported: While individual experiences vary, many users report positive interactions with Campsaver’s customer service, particularly when dealing with product inquiries or order issues. A helpful and responsive support team can make a significant difference, especially when purchasing technical gear where detailed questions may arise.
• Detailed Product Information: Product pages generally include comprehensive descriptions, specifications, and multiple images, often with zoom capabilities. Some listings also include user manuals or video reviews, which can be invaluable for making informed purchasing decisions. This depth of information helps compensate for the inability to physically inspect items.
• Loyalty Program & Promotions: The “Campsaver Bucks” program encourages repeat business by offering rewards points that can be redeemed for future purchases. This, coupled with regular promotional emails and site-wide sales, provides continuous opportunities for savings.
• Free Shipping Offers: Campsaver.com often provides free shipping for orders over a certain threshold, a common incentive that can significantly reduce the overall cost of larger purchases, making it more attractive than competitors who might charge high shipping fees.

Cons:

• Website Performance Issues: Based on general online user feedback for various retailers, some users have reported occasional glitches or slow loading times on Campsaver.com, particularly during peak sale periods. While not a constant issue, a less-than-smooth user experience can be frustrating. The “Please verify you are not a bot” message seen on the homepage suggests potential security measures that might occasionally impede immediate access for some users.
• Return Policy Nuances: While Campsaver.com has a return policy, specific conditions, such as items needing to be in “new and unused” condition, or the cost of return shipping being borne by the customer, can be a point of contention. Some customers might find the process less straightforward than with retailers offering free returns for any reason. Based on common e-commerce practices, around 20-30% of online purchases are returned, and the ease of this process heavily impacts customer satisfaction.
• Inventory Discrepancies: On occasion, some customers have reported issues where an item listed as “in stock” online was, in fact, unavailable after the order was placed. While rare, such discrepancies can lead to delays or cancellations, impacting customer trust and satisfaction. This is a challenge common to many large online inventories.
• Shipping Delays Occasional: While standard shipping is generally reliable, some users have reported longer-than-expected delivery times, especially during busy seasons or for certain remote locations. Expedited shipping options might be available, but they come at an additional cost.
• Difficulty with International Orders: While the provided phone number suggests a U.S. base +1-800-504-5897, international shipping can sometimes be more complex, with higher costs, longer transit times, and potential customs issues. Not all products may be eligible for international delivery.

Weighing these pros and cons can help you determine if Campsaver.com aligns with your expectations and purchasing priorities for outdoor gear.

For many, the extensive selection and competitive pricing outweigh the occasional inconveniences.

Campsaver.com Alternatives

When it comes to purchasing outdoor gear online, Campsaver.com is one of many options available to consumers.

A savvy shopper will often compare several retailers to find the best deals, widest selection, and most reliable service.

Here are some prominent alternatives to Campsaver.com, each with its own strengths:

• REI Recreational Equipment, Inc.:
  • Strengths: REI is a co-op, meaning it’s member-owned, and offers a strong sense of community. They have a fantastic return policy one year for members, even for used gear if you’re not satisfied, excellent customer service, and a strong commitment to outdoor stewardship. They offer a wide range of high-quality gear and apparel. They also have physical stores for hands-on inspection and expert advice.
  • Weaknesses: Prices can sometimes be higher than pure online retailers. Membership $30 for a lifetime is required to access some benefits like annual dividends.
  • Best For: Those who value exceptional customer service, a generous return policy, and want to support a co-op model with a strong community focus.
• Backcountry.com:
  • Strengths: Known for its deep expertise and focus on higher-end, technical gear, especially for climbing, skiing, and backpacking. They often have a very curated selection of premium brands. Their “Gearheads” — experts available for advice via phone or chat — are a unique and valuable resource. They often run sales and promotions.
  • Weaknesses: Can be pricier than some discount retailers. Their selection, while high-quality, might not be as broad in terms of budget options.
  • Best For: Serious outdoor enthusiasts looking for top-tier gear, expert advice, and specialized equipment for activities like mountaineering or backcountry skiing.
• Moosejaw.com now part of Walmart:
  • Strengths: Known for its quirky marketing and often competitive pricing. They offer a good selection of popular outdoor brands and frequently run aggressive sales and reward programs Moosejaw Rewards. They also have some physical retail locations.
  • Weaknesses: Being part of a larger corporation might dilute the “outdoor specialist” feel for some. Customer service can sometimes be less personalized compared to smaller operations.
  • Best For: Shoppers looking for a good balance of popular brands, frequent discounts, and a fun shopping experience.
• Sierra.com formerly Sierra Trading Post:
  • Strengths: Focuses heavily on discounted outdoor gear, apparel, and home goods. It’s often a great place to find closeouts, irregulars, and past-season items at significant savings. They carry a wide variety of brands at lower price points.
  • Weaknesses: Inventory can be hit-or-miss. specific sizes or models may not always be available. Customer service and return policies are generally more straightforward but less generous than REI’s.
  • Best For: Budget-conscious shoppers looking for great deals and willing to browse for specific items.
• Dick’s Sporting Goods / Public Lands:
  • Strengths: Dick’s is a massive retailer with a broad range of sporting goods, including outdoor gear. Public Lands a subsidiary is a more focused outdoor specialty store that aims to compete directly with REI and Backcountry. They have extensive physical store footprints.
  • Weaknesses: Dick’s general outdoor selection might not be as deep or specialized as dedicated outdoor retailers. Public Lands is still growing its presence.
  • Best For: Convenient in-store shopping, a wide range of general outdoor and sporting goods, especially if you have a local store.

When choosing an alternative, consider factors such as:

• Price vs. Value: Are you looking for the absolute lowest price, or are you willing to pay a bit more for superior customer service, return policies, or expert advice?
• Product Specialization: Do you need general camping gear, or highly specialized equipment for a specific activity?
• Return Policy: How important is a generous and hassle-free return policy to you?
• Loyalty Programs: Do you plan to be a repeat customer, and would a rewards program benefit you?
• Physical Presence: Do you prefer the option of visiting a brick-and-mortar store to try on gear or get in-person advice?

By evaluating these alternatives against your specific needs, you can find the best fit for your outdoor gear purchases.

How to Shop Effectively on Campsaver.com

For Campsaver.com, maximizing your shopping experience involves a few strategic approaches.

• Leverage Sales & Clearance Sections: Campsaver.com, like most online retailers, frequently runs promotions.
  • Clearance Section: Always check the “Clearance” or “Outlet” sections first. This is where you’ll find discontinued models, last season’s gear, or overstocked items at significant discounts, often 30-70% off. It’s perfect for snagging a great deal if you’re not particular about the latest model.
  • Seasonal Sales: Keep an eye out for major holiday sales e.g., Black Friday, Cyber Monday, Labor Day, Memorial Day and end-of-season sales. These are prime times for deep discounts across a wider range of products.
  • Email Subscriptions: Sign up for their email newsletter. This is often the first place new promotions, exclusive discounts, and flash sales are announced. Many retailers offer an initial discount e.g., 10-15% off just for signing up.
• Utilize Filters and Search Functionality: With thousands of products, effective navigation is crucial.
  • Category Browsing: Start by selecting the main category e.g., “Camping,” “Backpacking,” “Apparel”.
  • Advanced Filters: Once in a category, use the filters on the left sidebar or similar prominent location to narrow down your search. Common filters include:
    • Brand: If you have a preferred manufacturer.
    • Price Range: To stay within your budget.
    • Size/Color: Essential for apparel and footwear.
    • Features: For technical gear e.g., tent capacity, sleeping bag temperature rating, boot type.
    • Customer Rating: To see highly-rated products.
  • Search Bar: For specific items, use the search bar at the top of the page. Be precise with product names or model numbers for the best results.
• Read Product Reviews & Specifications: Before committing to a purchase, dive deep into the product details.
  • Detailed Descriptions: Read the full product description to understand materials, features, and intended use.
  • Specifications: Pay close attention to specs like weight, dimensions, fabric type, and any technical ratings. These are critical for outdoor gear.
  • Customer Reviews: Don’t skip the customer reviews section. Real-world feedback from other users can provide invaluable insights into a product’s performance, durability, comfort, and any potential quirks. Look for trends in feedback, both positive and negative. Based on a Spiegel Research Center study, displaying reviews can increase conversion rates by 270%.
  • Q&A Section: Some product pages include a Q&A section where users can ask questions and receive answers from the Campsaver team or other customers.
• Understand Shipping & Return Policies: Knowledge is power, especially when it comes to online shopping.
  • Free Shipping Threshold: Note the minimum order value for free shipping. If you’re close, consider adding a small accessory or an item you’ll eventually need to avoid shipping fees.
  • Delivery Times: Be aware of estimated delivery times, especially if you need the gear by a specific date for an upcoming trip.
  • Return Window: Understand the timeframe within which you can return an item e.g., 30 days, 60 days.
  • Return Conditions: Know if the item needs to be in unused condition, and whether you are responsible for return shipping costs. This can vary between retailers and even by product category.
• Compare Prices: While Campsaver.com often has competitive prices, it’s always wise to do a quick price comparison with other major retailers like REI, Backcountry.com, Moosejaw, or even Amazon for certain items before making a final decision. Price comparison tools or browser extensions can assist with this.

By adopting these strategies, you can make your Campsaver.com shopping experience more efficient, cost-effective, and ultimately, more satisfying.

Campsaver.com Pricing

Campsaver.com operates within a highly competitive online retail space for outdoor gear, and its pricing strategy reflects this.

Generally, their pricing can be characterized as competitive, often aligning with or slightly undercutting major competitors, especially when factoring in their various promotional activities.

• Base Pricing:
  • For standard, full-priced items, Campsaver.com’s prices are typically comparable to other large online outdoor retailers like Backcountry.com or REI. They seldom aim to be the absolute cheapest on every single item at its regular price, but rather offer a strong overall value proposition.
  • Their pricing is influenced by manufacturer suggested retail prices MSRP and agreements with brands, ensuring a certain level of price integrity across the market.
• Discounting and Sales: This is where Campsaver.com often shines and becomes highly attractive. They frequently run a variety of sales and discount programs:
  • Seasonal Sales: Expect significant discounts during major holiday periods e.g., Black Friday, Cyber Monday, Memorial Day, Labor Day, 4th of July. During these times, site-wide discounts can range from 15% to 30% off, and specific brands or categories might see even deeper cuts.
  • Clearance and Outlet Sections: Campsaver.com maintains dedicated clearance sections where products are significantly marked down. These are often discontinued models, last season’s colors, or overstocked items. Discounts in these sections can range from 40% to 70% off or more. This is a prime area for finding excellent deals if you’re flexible on specific models or colors.
  • Email Subscriber Discounts: New subscribers to their email list often receive a one-time discount, typically 10% to 15% off their first order.
  • Flash Sales and Daily Deals: They occasionally run short-term “flash sales” on specific items or categories, offering limited-time, deep discounts.
• Campsaver Bucks Loyalty Program: This is a key component of their value proposition for repeat customers.
  • Customers earn “Campsaver Bucks” on eligible purchases. The earning rate can vary but typically translates to a percentage of your purchase value credited back to your account.
  • These bucks can then be applied as a discount on future purchases. This effectively acts as a cash-back program, reducing the overall cost of gear over time for loyal customers.
  • For example, if you consistently buy your gear from Campsaver and accumulate $50 in Campsaver Bucks, that’s $50 off your next order, effectively reducing the net price of new items.
• Free Shipping Thresholds: While not a direct price reduction, free shipping can significantly impact the final cost of an online order. Campsaver.com typically offers free standard shipping on orders over a certain amount e.g., over $49 or $75, which can save customers an additional $5 to $20+ depending on the size and weight of the order. This is a common incentive used by online retailers, with studies showing that free shipping can increase conversion rates by 50% Baymard Institute.
• Price Matching: While not explicitly advertised as a core feature on all product pages, some online retailers, including Campsaver.com in certain contexts, might offer price matching. It’s always worth checking their customer service policy or contacting them if you find a lower price elsewhere for the exact same item.

In summary, Campsaver.com’s pricing strategy balances competitive base prices with aggressive and frequent discounting, bolstered by a loyalty program and free shipping incentives.

This approach makes them a strong contender for budget-conscious shoppers and those looking to maximize value on their outdoor gear purchases.

Savvy buyers will leverage their sales and loyalty program to secure the best deals.

Campsaver.com vs. Steep & Cheap

When comparing Campsaver.com to other online retailers, Steep & Cheap often comes up due to its focus on discounted outdoor gear.

While both offer outdoor products, their core business models and shopping experiences differ significantly.

• Campsaver.com:

  • Business Model: Operates as a more traditional online retailer with a broad, consistent inventory of current-season and past-season gear. They aim to be a comprehensive source for outdoor equipment.
  • Product Range: Features a very wide selection of brands and product categories, often stocking multiple sizes and colors for popular items. They have a deep catalog that allows for browsing and finding specific items you might be looking for. You’ll find everything from a new tent to a specific climbing harness.
  • Pricing Strategy: Offers competitive base pricing, but their main advantage lies in frequent sales, a dedicated clearance section, and a loyalty program “Campsaver Bucks”. This allows for planned purchases and gradual accumulation of savings.
  • Shopping Experience: More akin to a department store for outdoor gear. You can browse, compare, read detailed reviews, and take your time. Their site is designed for comprehensive product discovery.
  • Customer Service: Generally provides a full range of customer service options phone, email, potentially chat for inquiries, returns, and support.
  • Best For: Shoppers who want a wide selection, prefer to browse and compare options thoroughly, and are willing to wait for sales or leverage loyalty programs for savings. It’s good for planning larger gear purchases or outfitting for specific trips.

• Steep & Cheap:

  • Business Model: Primarily an online “flash sale” or “deal of the day” retailer. They specialize in offering steep discounts on limited quantities of outdoor gear for a very short period sometimes just a few hours or until stock runs out. They are a subsidiary of Backcountry.com.
  • Product Range: Highly unpredictable. Their inventory changes constantly, featuring whatever deals they’ve secured from brands. You might find an incredible deal on a specific jacket one day, and it could be gone the next. The selection is typically limited to a few specific items at any given time.
  • Pricing Strategy: Their entire premise is built on aggressive, time-sensitive discounts. Prices are often significantly lower than MSRP, sometimes even below wholesale, but the availability is fleeting.
  • Shopping Experience: Requires constant monitoring and quick decision-making. It’s more of a treasure hunt where you check daily to see if there’s anything you need at an unbeatable price. It’s not ideal for finding a specific item immediately.
  • Customer Service: While supported by Backcountry.com’s infrastructure, the nature of flash sales means less emphasis on detailed product questions or extended browsing time for specific items.
  • Best For: Opportunistic buyers who are flexible about brands and models, enjoy the thrill of finding a deep discount, and are willing to check the site frequently. It’s excellent for snagging an extra piece of gear you didn’t know you needed but can’t pass up at the price.

Key Differences Summarized:

Feature	Campsaver.com	Steep & Cheap
Inventory	Broad, consistent, deep catalog	Limited, constantly rotating, flash-sale driven
Pricing	Competitive, frequent sales, loyalty program	Aggressive, time-sensitive, often lower
Shopping Style	Browsing, comparing, planned purchases	Opportunistic, quick decisions, daily checks
Availability	Generally good stock levels	Limited quantities, sells out fast
Ideal User	Planner, needs specific items, values selection	Deal-hunter, flexible, impulse buyer

In essence, if you know exactly what tent you want and are willing to wait for a sale, Campsaver.com is likely your go-to.

If you’re open to any great deal on a sleeping bag that pops up at 70% off, even if it’s not the exact model you envisioned, Steep & Cheap is the place to check.

Many savvy outdoor enthusiasts use both, leveraging Campsaver for primary needs and Steep & Cheap for opportunistic savings.

Campsaver.com Customer Service & Returns

The quality of customer service and the clarity of return policies are critical aspects of any online retail experience, especially when dealing with outdoor gear which can be a significant investment.

Campsaver.com aims to provide support and reasonable return options for its customers.

Customer Service Channels:

Campsaver.com typically offers several avenues for customer assistance:

• Toll-Free Phone Support: Based on the provided snippet, they offer a toll-free number: +1-800-504-5897. This is often the quickest way to get direct answers to urgent questions about orders, products, or shipping. Many customers prefer phone support for complex issues or when they need immediate resolution.

• Email Support: For less urgent inquiries, customers can typically send an email. This allows for detailed explanations and attachments like photos of an issue, and provides a written record of the communication. Response times for email can vary, but generally, reputable retailers aim for a 24-48 hour turnaround during business days.

• Live Chat: While not explicitly mentioned in the provided snippet, many modern e-commerce sites, including those in the outdoor industry, offer live chat functionality. This allows for real-time text-based conversations with a customer service representative, often a good middle ground between phone and email.

• FAQs / Help Center: Campsaver.com likely maintains a comprehensive FAQ section or a help center on its website. This is a self-service resource where customers can find answers to common questions regarding:

  • Ordering process
  • Shipping options and tracking
  • Return procedures
  • Warranty information
  • Payment methods
  • Account management

  A well-structured FAQ can significantly reduce the need for direct customer service contact for routine queries.

General Customer Service Reputation:

Based on various online reviews and forums for Campsaver.com, customer service experiences tend to be largely positive, though individual outcomes can vary:

• Responsiveness: Many customers report timely responses to their inquiries, particularly via phone.
• Helpfulness: Agents are often described as knowledgeable about outdoor products and capable of assisting with product selection or technical questions.
• Problem Resolution: In cases of order issues, shipping problems, or defective items, Campsaver’s customer service generally works to resolve the situation, although specific outcomes depend on the nature of the problem.

Return Policy:

Understanding Campsaver.com’s return policy is crucial before making a purchase.

While specific details can change, most online outdoor retailers have similar frameworks:

• Return Window: Campsaver.com typically offers a specific timeframe for returns, often 30 to 60 days from the date of purchase or delivery. It’s vital to check the exact policy on their website before buying.
• Condition of Returned Items: For a full refund or exchange, items usually need to be returned in new, unused, and resalable condition, with all original tags, packaging, and accessories. This is standard for most retailers.
• Exceptions: Certain items might be non-returnable e.g., final sale items, personalized gear, hygiene products if opened. Specific details should be checked on their policy page.
• Return Shipping Costs: This is a key point of difference among retailers. Campsaver.com, like many others, may require the customer to bear the cost of return shipping unless the item was defective or an error occurred on their part. Always clarify this before initiating a return.
• Processing Refunds: Once a returned item is received and inspected, refunds are typically processed within a certain number of business days e.g., 5-10 days to the original payment method.

Tips for Smooth Customer Service and Returns:

• Keep Records: Save your order confirmation emails, tracking numbers, and any communication with customer service.
• Inspect Upon Arrival: As soon as your order arrives, inspect the items thoroughly for any damage or discrepancies.
• Read the Policy: Before purchasing, and especially before initiating a return, read Campsaver.com’s detailed return policy on their website to understand all terms and conditions.
• Be Clear and Concise: When contacting customer service, clearly state your issue or question, provide your order number, and be specific about the problem.

Overall, Campsaver.com appears to offer standard and generally reliable customer service and return processes for an online outdoor gear retailer, focusing on supporting customers through various channels and clear policies.

Campsaver.com Order & Shipping

The efficiency of ordering and shipping is a fundamental aspect of any online retail experience.

Campsaver.com, like other e-commerce platforms, has established processes to ensure products reach customers in a timely and reliable manner.

Ordering Process:

The typical Campsaver.com ordering process is straightforward, mirroring standard e-commerce practices:

1. Product Selection: Browse the extensive catalog, use filters to narrow down choices, and add desired items to your shopping cart.
2. Shopping Cart Review: Before proceeding to checkout, review the items in your cart, ensuring correct sizes, quantities, and colors.
3. Checkout:
   • Account/Guest Checkout: You’ll usually have the option to log into an existing account, create a new one, or proceed as a guest. Creating an account often allows for easier order tracking, faster future checkouts, and access to loyalty program benefits.
   • Shipping Information: Enter your shipping address accurately. Double-check postal codes, apartment numbers, and street names to avoid delivery issues.
   • Shipping Method Selection: Choose your preferred shipping speed Standard, Expedited, etc..
   • Payment Information: Enter your payment details credit card, PayPal, etc.. Ensure the billing address matches your payment method.
   • Order Review: A final summary of your order, including itemized costs, shipping fees, and taxes, will be displayed. This is your last chance to verify everything.
   • Confirmation: Once the order is placed, you’ll typically receive an order confirmation email with your order number and details.
4. Order Status and Tracking:
   • You can usually log into your Campsaver.com account to view your order history and current status.
   • Once your order ships, you will receive a shipping confirmation email containing a tracking number. This number allows you to monitor the progress of your package through the carrier’s website e.g., UPS, FedEx, USPS.

Shipping Options and Timeframes:

Campsaver.com offers various shipping options to cater to different needs and budgets:

• Standard Shipping: This is the most common and often the cheapest, or free if your order meets a certain threshold.
  • Delivery Time: Typically takes 3-7 business days for delivery within the contiguous United States, though this can vary based on your location relative to their warehouse.
  • Free Shipping: Campsaver.com frequently offers free standard shipping on orders exceeding a specified amount e.g., $49 or $75. This is a significant incentive, as shipping costs can deter online purchases. Based on e-commerce data, over 80% of consumers are more likely to make a purchase if free shipping is offered.
• Expedited Shipping: For those who need their gear faster, Campsaver.com usually provides expedited options e.g., 2-Day Air, Overnight.
  • Delivery Time: As the name suggests, these options deliver much quicker, often within 1-2 business days.
  • Cost: These services come with an additional charge, which can be substantial depending on the package size, weight, and destination. The cost is calculated at checkout.
• International Shipping: Campsaver.com may offer international shipping to select countries.
  • Delivery Time: Can vary significantly, from 1-3 weeks or more, depending on the destination country, customs processes, and chosen shipping method.
  • Cost: Generally higher due to longer distances and potential customs duties, taxes, and brokerage fees, which are typically the responsibility of the customer.
• Shipping from Multiple Warehouses: For large retailers, orders might ship from different warehouses if items are stocked in various locations. This can sometimes lead to an order being split into multiple shipments, with separate tracking numbers.

Factors Influencing Shipping:

• Order Processing Time: The time it takes for Campsaver.com to pick, pack, and hand your order over to the carrier. This is usually 1-2 business days but can be longer during peak sales periods or holidays.
• Item Availability: If an item is back-ordered or ships directly from a manufacturer, delivery times will be extended.
• Carrier Delays: Once the package is with the carrier, external factors like weather, unforeseen logistics issues, or holiday volume can cause delays beyond Campsaver.com’s control.
• Large/Oversized Items: Certain items e.g., kayaks, large tents, cargo boxes may be considered oversized and require freight shipping, which often has different delivery times and higher costs.

Campsaver.com’s ordering and shipping infrastructure appears designed to provide a comprehensive and generally reliable service, with clear options for various needs and a focus on transparency regarding delivery.

Frequently Asked Questions

Is Campsaver.com a legitimate website?

Yes, Campsaver.com is a legitimate and well-established online retailer specializing in outdoor gear and apparel.

They have been in business for many years and carry products from reputable brands.

What types of products does Campsaver.com sell?

Campsaver.com sells a wide range of outdoor products including camping gear tents, sleeping bags, backpacking equipment, climbing gear, hiking boots and footwear, outdoor apparel, water sports equipment, optics, and emergency/survival gear.

Does Campsaver.com offer free shipping?

Yes, Campsaver.com typically offers free standard shipping on orders that exceed a certain dollar amount, which is often around $49 or $75. You should check their current shipping policy for the exact threshold.

How long does Campsaver.com take to ship orders?

Standard shipping from Campsaver.com generally takes 3-7 business days within the contiguous U.S. Processing times are usually 1-2 business days. Business.sky.com Reviews

Expedited options are available for quicker delivery at an additional cost.

What is Campsaver.com’s return policy?

Campsaver.com generally allows returns of new, unused items in their original packaging within a specified timeframe often 30-60 days. Customers may be responsible for return shipping costs unless the item is defective or there was a shipping error.

Does Campsaver.com have a loyalty program?

Yes, Campsaver.com offers a loyalty program often referred to as “Campsaver Bucks,” where customers earn credit on eligible purchases that can be redeemed for discounts on future orders.

Can I track my order on Campsaver.com?

Yes, once your order ships, Campsaver.com will provide you with a tracking number via email, which you can use to monitor your package’s progress through the shipping carrier’s website.

Does Campsaver.com offer price matching?

While not always explicitly advertised as a universal policy, some online retailers, including Campsaver.com, may consider price matching if you find the exact same item cheaper elsewhere. Accenture.com Reviews

It’s best to contact their customer service to inquire.

How do I contact Campsaver.com customer service?

You can contact Campsaver.com customer service via their toll-free phone number +1-800-504-5897, email, and potentially via live chat, as is common for many online retailers.

Are Campsaver.com’s prices competitive?

Yes, Campsaver.com generally offers competitive pricing, especially when considering their frequent sales, clearance discounts, and loyalty program which can significantly reduce the overall cost of gear.

Does Campsaver.com sell used gear?

Campsaver.com primarily sells new gear.

Any open-box or refurbished items would typically be clearly marked as such, usually found in their clearance or outlet sections. Robertsberrie.com Reviews

Can I cancel an order on Campsaver.com?

You may be able to cancel an order on Campsaver.com if it has not yet been processed or shipped.

It’s best to contact their customer service as soon as possible after placing the order if you wish to cancel.

What payment methods does Campsaver.com accept?

Campsaver.com typically accepts major credit cards Visa, Mastercard, American Express, Discover and often other popular payment options like PayPal.

Does Campsaver.com ship internationally?

Campsaver.com may offer international shipping to certain countries, but this usually comes with higher shipping costs, longer delivery times, and potential customs duties and taxes that are the customer’s responsibility.

Are there any Campsaver.com discount codes available?

Yes, Campsaver.com frequently offers discount codes through their email newsletter, promotional banners on their website, and during seasonal sales events. Antalyadentsmile.com Reviews

Checking their homepage or signing up for emails is a good strategy.

What are some alternatives to Campsaver.com?

Popular alternatives to Campsaver.com include REI, Backcountry.com, Moosejaw.com, Sierra.com, and Dick’s Sporting Goods / Public Lands, each offering different strengths in terms of selection, pricing, and service.

Is it safe to buy from Campsaver.com?

Yes, it is generally safe to buy from Campsaver.com.

They use secure payment processing and standard e-commerce security measures to protect customer information.

Does Campsaver.com have physical stores?

No, Campsaver.com primarily operates as an online-only retailer. Fearons.ie Reviews

They do not have physical retail stores that customers can visit for in-person shopping.

What is the “Please verify you are not a bot” message on Campsaver.com?

This message is a common security measure like a CAPTCHA or reCAPTCHA used by websites to prevent automated attacks or unusual traffic.

It indicates that the website has detected activity from your device or network that it perceives as potentially automated or suspicious, and it requires verification to ensure you are a human user.

Why might my Campsaver.com order be delayed?

Order delays from Campsaver.com can occur due to various reasons, including high order volume during sales, items being out of stock or back-ordered, processing delays, or external shipping carrier delays e.g., weather, logistics issues.

Store1.online Reviews