Localphone.com Reviews

Based on checking the website, Localphone.com primarily offers services for making cheap international calls and sending texts, leveraging VoIP technology and various access methods like mobile, landline, and dedicated apps.

The site highlights significant savings compared to competitors like Skype, along with features such as monthly subscriptions, incoming numbers, and a pay-as-you-go credit system.

While the service focuses on telecommunications, it’s important to approach all digital services with a discerning eye, ensuring they align with principles of ethical conduct and transparency, as some online platforms can inadvertently lead to wasteful spending or exposure to non-beneficial content if not used mindfully.

Our aim is always to encourage platforms that facilitate essential communication without encouraging extravagance or engagement in activities that detract from our values.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Localphone.com Review & First Look

When you first land on Localphone.com, the immediate impression is one of straightforward utility: “Call global, pay local.” The website’s design is clean and focuses on its core proposition: cheap international calls. It’s designed to appeal to anyone looking to cut down on their phone bill for overseas communication, whether for family, friends, or business. The front page prominently displays a comparison table, directly pitting its rates against a well-known competitor like Skype, showcasing potential savings. For instance, according to their site, calls to Canada could be 87% cheaper than Skype, and calls to the United States could save 78%. These figures, if accurate, are certainly eye-catching for anyone frequently calling abroad.

What Localphone.com Aims to Solve

The primary problem Localphone.com seeks to solve is the high cost of traditional international calling.

Before the widespread adoption of VoIP and internet-based communication, making calls across borders was notoriously expensive.

Localphone positions itself as a practical solution to this financial burden. They offer:

• Reduced Call Rates: Their main draw is significantly lower per-minute rates for international calls.
• Accessibility: Services are available from mobile phones, landlines, computers VoIP, and through dedicated apps for iPhone and Android.
• Flexibility: Options include pay-as-you-go credit, starting from as little as $1, and monthly subscriptions for even deeper discounts.

Initial User Experience Impressions

The user interface appears intuitive. The “Find my country” rate checker is easily accessible, allowing potential users to quickly see if their most frequent destinations are covered and at what price. The testimonials section on the homepage features short, positive snippets from users, emphasizing aspects like “great service,” “low price,” and “awesome technical support.” This builds an initial sense of trustworthiness. However, as with any online service, a deeper dive into features, pricing, and user reviews beyond the curated testimonials is crucial for a complete understanding. The emphasis on “no contracts or hidden costs” is also a welcome assurance in a market often plagued by complex terms and conditions. Berkshire-removals.co.uk Reviews

Localphone.com Features

Localphone.com offers a suite of features designed to make international calling affordable and convenient for a broad range of users.

These features cater to different calling habits and technological preferences, aiming to provide a flexible solution for global communication.

The core offerings revolve around enabling calls from various devices and providing cost-effective billing models.

Diverse Calling Methods

Localphone provides multiple ways for users to make international calls, ensuring accessibility regardless of their primary device or location:

• Call from your mobile or landline: This traditional method allows users to make cheap international calls from any mobile phone or landline by dialing a local access number provided by Localphone. This is particularly useful for those who prefer not to use data or have limited internet access.
• Internet phone calls VoIP: For users with a stable internet connection, Localphone supports calls via computer or a VoIP device. This method leverages Voice over Internet Protocol technology to deliver calls, often resulting in superior call quality and even lower rates when data usage is not a concern.
• iPhone and Android Apps: Dedicated mobile applications enhance the user experience by integrating Localphone’s services directly into smartphones. These apps typically simplify dialing, manage contacts, and allow for calls over Wi-Fi or mobile data, offering convenience for on-the-go communication.
• Callback Service: This feature allows users to initiate a call by dialing a Localphone number, hanging up, and then receiving an immediate callback that connects them to their desired international contact. This can be beneficial in situations where direct international dialing is expensive or blocked by a carrier.

Additional Communication Services

Beyond basic international calling, Localphone expands its utility with supplementary services: Theprintquarter.com Reviews

• Send Texts Global SMS: Users can send international text messages at competitive rates, providing an alternative or supplementary communication channel to voice calls. This is useful for quick messages or when the recipient may not be available for a call.
• Incoming Numbers: This unique feature allows users to rent a local phone number in another country. Friends, family, or business contacts in that country can then call this local number and be connected to the Localphone user at a local rate, effectively making it cheaper for others to reach them internationally. This reverses the traditional cost burden, making it more affordable for the caller.

Flexible Pricing Models

Localphone caters to various usage patterns with its pricing structures:

• Pay-As-You-Go Credit: Users can add credit to their account, starting from as little as $1. This model is ideal for infrequent international callers or those who prefer not to commit to recurring charges. You only pay for the calls you make, with no contracts or hidden costs.
• Monthly Subscriptions: For frequent international callers, Localphone offers monthly subscriptions to specific countries or regions. These subscriptions provide even cheaper calling rates to landlines and mobiles in 167 available countries, offering potentially significant savings for consistent usage.

These features collectively aim to provide a comprehensive and cost-effective international calling solution, emphasizing flexibility, accessibility, and affordability for global communication needs.

Localphone.com Pros & Cons

When evaluating any service, especially one dealing with international communication, it’s crucial to weigh its strengths against its weaknesses.

Localphone.com, despite its attractive proposition of cheap international calls, has its own set of advantages and potential drawbacks.

Understanding these can help a user make an informed decision and manage expectations. Agrieuro.com Reviews

Localphone.com Pros

Localphone.com presents several compelling advantages, particularly for those looking to cut costs on international calls:

• Highly Competitive Rates: This is arguably Localphone’s strongest selling point. The website prominently displays rate comparisons showing significant savings against competitors like Skype. For example, they claim savings of 87% for Canada and 78% for the United States compared to Skype rates. Their “pay as you go” rates are generally among the lowest in the market for many destinations.
• No Contracts or Hidden Costs: The transparency in pricing is a major plus. Users are assured that they only pay for the calls they make, with no long-term commitments or unexpected fees. This flexibility is appealing for both occasional and regular international callers.
• Low Minimum Top-Up: The ability to add as little as $1 in credit makes the service highly accessible and low-risk for new users or those with minimal international calling needs. This reduces the barrier to entry and allows users to test the service without a significant financial outlay.
• Multiple Calling Methods: Whether you prefer to call from your existing mobile/landline, use VoIP on your computer, or utilize dedicated smartphone apps iPhone and Android, Localphone offers a method that suits various user preferences and technological setups. This versatility enhances user convenience.
• Incoming Numbers Feature: This is a distinct advantage, allowing users to rent a local number in another country. This feature benefits friends and family abroad, enabling them to call the user at a local rate, thereby making it cheaper for the international party to initiate contact. This is a unique value proposition not commonly found in all international calling services.
• Global SMS Capability: The option to send international text messages provides an additional communication channel, which can be useful for quick updates or when voice calls are not feasible.
• Established Provider: Localphone Ltd. has been registered since 2007, indicating a long operational history in the telecommunications sector. This longevity can suggest stability and experience in handling international call traffic. They also boast awards like “THE ITSPA AWARDS 2014 AND Best Consumer VoIP AWARD 2014,” lending credibility.

Localphone.com Cons

While Localphone.com offers significant benefits, there are potential drawbacks and considerations:

• Reliance on Internet for VoIP/App Calls: For calls made via their apps or VoIP, a stable and reliable internet connection is crucial. If the connection is poor, call quality can suffer, leading to dropped calls, echoes, or delays. This is a common challenge for all VoIP services but an important consideration for users in areas with inconsistent internet.
• Call Quality Variation: While the website states “Great call quality – try it and see,” user experiences with call quality can vary. Factors like network congestion, destination country infrastructure, and the user’s internet speed can all impact the clarity and reliability of calls. Some users might report occasional drops or static, especially during peak hours.
• Limited Customer Support Information on Homepage: While testimonials mention “awesome technical support,” the main homepage doesn’t prominently feature direct links to customer support channels beyond a general “Contact us” link. Users might need to navigate deeper into the site or FAQ sections to find detailed support options, which could be frustrating during urgent issues.
• Emergency Services Disclaimer: The website clearly states, “Localphone is not suitable for calls to Emergency Services.” This is a critical limitation. Users relying solely on Localphone for communication must maintain a traditional phone line or alternative for emergency calls, which adds a layer of complexity and potential risk.
• Potential for Over-reliance and Cost Accumulation: While rates are low, frequent and lengthy international calls, especially for those on pay-as-you-go, can still add up. Users need to monitor their usage and credit balance carefully to avoid unexpected costs, particularly if they are not opting for monthly subscriptions.
• Competition in the Market: The international calling market is highly competitive. While Localphone emphasizes savings over Skype, there are numerous other VoIP providers, messaging apps with free calling e.g., WhatsApp, Telegram, and traditional telecom bundles that might offer comparable or even better deals for specific regions or usage patterns. Users should compare Localphone’s rates against other options relevant to their specific calling needs.
• User Interface and Feature Discovery: While clean, some users might find certain features or detailed information e.g., specific subscription details, advanced VoIP settings require a bit of digging beyond the initial landing page. The overall aesthetic, while functional, might feel a bit dated compared to some newer, more modern communication platforms.

Considering these pros and cons, Localphone.com appears to be a strong contender for budget-conscious international callers, particularly those who value flexibility and transparent pricing.

However, users should be mindful of the necessity for a stable internet connection for VoIP calls and the critical limitation regarding emergency services.

Localphone.com Alternatives

While Localphone.com offers competitive rates for voice calls and SMS, it’s wise for users to explore alternatives to ensure they’re getting the best value, features, and reliability for their specific needs. Mrdub.co.uk Reviews

Many alternatives, particularly those centered around internet-based communication, offer features like video calls, group chats, and file sharing, which go beyond Localphone’s primary focus on voice and SMS.

Free Internet-Based Communication Apps

For many, the first and most appealing alternative is often a free app that leverages an internet connection.

These are especially attractive for those with strong Wi-Fi or unlimited data plans.

• WhatsApp: With over 2 billion users globally, WhatsApp is a dominant player. It offers free voice and video calls over the internet to other WhatsApp users, as well as text messaging, group chats, and file sharing. Its ubiquity makes it highly convenient if your contacts already use it. However, it requires both parties to have the app and an internet connection.
• Telegram: Known for its focus on privacy and security, Telegram also provides free voice and video calls to other users, robust messaging features, and large group chat capabilities. It’s an excellent alternative for those who prioritize encrypted communication and extensive chat features.
• Signal: For the utmost in privacy, Signal is a strong contender, offering end-to-end encrypted voice and video calls, as well as secure messaging. While its user base is smaller than WhatsApp or Telegram, it’s favored by those with high security demands.
• Google Meet/Duo now unified: Google’s communication tools offer free video and voice calls for both one-on-one and group communication. They are integrated with Google accounts, making them convenient for users within the Google ecosystem.
• FaceTime Apple devices: For iPhone, iPad, and Mac users, FaceTime offers high-quality audio and video calls between Apple devices, leveraging their ecosystem’s integration.
• Skype: One of the pioneers in VoIP, Skype still remains a viable option. While it’s known for its free Skype-to-Skype calls, it also offers paid calls to landlines and mobiles worldwide, similar to Localphone, and often has competitive rates, although Localphone claims to be cheaper in many instances. Skype also offers video conferencing and screen sharing.

VoIP and Calling Card Services

Beyond free apps, several services specialize in low-cost international calls, operating similarly to Localphone:

• Rebtel: Rebtel focuses on “Rebtel to Rebtel” free calls and cheap calls to landlines and mobiles, often without needing an internet connection by using local access numbers. They also offer unlimited calling plans to specific countries.
• BOSS Revolution: This service provides international calling, mobile top-ups, and international money transfer. It offers competitive rates and a mobile app for convenient dialing.
• Vonage: While often associated with home phone services, Vonage offers international calling plans that bundle calls to many countries. It’s more of a subscription-based home phone replacement with international calling benefits.
• Calling Cards: Though less popular than they once were, traditional calling cards can still be a viable option for budget-conscious users, offering pre-paid minutes for international calls. However, they often come with connection fees and expiry dates.

Mobile Network International Add-ons

Many mobile network providers now offer international calling add-ons or plans that can be more convenient, if not always the absolute cheapest: Yellowjersey.co.uk Reviews

• International Bundles: Major carriers like AT&T, Verizon, T-Mobile, and others offer monthly add-ons or integrated plans that include a set number of international minutes to specific countries or unlimited calls to select regions. These can be convenient for seamless integration with your existing mobile service.
• Wi-Fi Calling: Many modern smartphones, in conjunction with major carriers, allow for calls including international calls to be routed over Wi-Fi when cellular signal is poor or to potentially save on international roaming charges when abroad.

When choosing an alternative, consider factors beyond just price:

• Call Quality: How clear and reliable are the calls?
• Ease of Use: Is the app or service user-friendly?
• Recipient’s Setup: Does the person you’re calling need to have a specific app or internet connection?
• Additional Features: Do you need video calls, messaging, or file sharing?
• Customer Support: How easily can you get help if issues arise?

For most users, a combination of free internet-based apps for calls between app users and a low-cost VoIP service like Localphone or its direct competitors for calls to landlines/mobiles of non-app users will provide the most comprehensive and economical solution for international communication.

How to Cancel Localphone.com Subscription

For users who have opted into Localphone.com’s monthly subscriptions for cheaper calling rates, understanding the cancellation process is crucial.

While Localphone aims for transparency with “no contracts or hidden costs,” subscriptions inherently involve recurring payments, and knowing how to stop them is essential for managing your expenses.

Typically, cancellation processes for online services are designed to be user-friendly, accessible through the account management section of the website. Bromwichandsmith.com Reviews

Step-by-Step Cancellation Guide

Based on typical online service cancellation flows, here’s a general guide for cancelling a Localphone.com subscription:

1. Log In to Your Account: The first step is always to access your Localphone.com account. You’ll need your registered email address or username and your password.
   • Action: Go to Localphone.com and click on the “Log in” button, usually found in the top right corner of the homepage.
2. Navigate to Subscription Management: Once logged in, look for a section related to “My Account,” “Subscriptions,” “Plans,” or “Billing.” This is where details about your active services and payment methods are typically managed.
   • Look for: A clear link or tab within your account dashboard labeled something like “Monthly Subscriptions,” “My Services,” or “Manage Plan.”
3. Identify the Subscription to Cancel: If you have multiple services or have previously subscribed to different plans, ensure you select the specific subscription you wish to terminate.
   • Verify: Confirm the name of the subscription, the country it covers, and its recurring charge to make sure you’re cancelling the correct one.
4. Initiate Cancellation: Within the subscription details, there should be an option to cancel or discontinue the service. This might be a button labeled “Cancel Subscription,” “Disable Auto-Renewal,” or similar.
   • Click: The most direct cancellation option available.
5. Follow On-Screen Prompts: Some services will ask for a reason for cancellation or offer alternatives e.g., pausing the subscription. Complete any required fields or confirmations.
   • Confirm: Read any pop-up messages carefully to ensure you understand the implications of cancellation, such as when the service will officially cease or if any unused benefits will be forfeited.
6. Receive Confirmation: After successfully cancelling, you should receive an email confirmation from Localphone.com. Keep this email for your records, as it serves as proof of cancellation.
   • Check: Your inbox and spam folder for a confirmation email. If you don’t receive one within a few hours, it’s advisable to check your account status again or contact customer support.

Important Considerations for Cancellation

• Billing Cycle: Understand when your current billing cycle ends. Most subscriptions remain active until the end of the period you’ve already paid for, even if you cancel mid-cycle. You typically won’t receive a refund for the unused portion of a pre-paid month.
  • Example: If you pay on the 1st of the month and cancel on the 15th, your subscription might remain active until the 30th or end of the month but won’t renew on the 1st of the next month.
• Linked Services: If the subscription is linked to other services e.g., an incoming number that relies on a subscription, be aware of how its cancellation might affect those.
• Customer Support: If you encounter any difficulties or cannot find the cancellation option, do not hesitate to contact Localphone’s customer support. Look for their “Contact us” link, which might lead to a helpdesk, email address, or phone number.
• Account Credit: Cancelling a monthly subscription does not typically affect any pay-as-you-go credit you might have in your account. That credit should remain available for use on other services or for calls not covered by a subscription.

By following these steps and considering these points, users can manage their Localphone.com subscriptions effectively and avoid unwanted recurring charges.

Localphone.com Pricing

Localphone.com’s pricing strategy is built around offering “cheap international calls” and provides flexibility through both pay-as-you-go and subscription models. The core appeal is to undercut traditional telecom rates and even other VoIP providers for specific destinations. Understanding their pricing involves looking at per-minute rates, subscription benefits, and additional service costs.

Pay-As-You-Go Rates

The most straightforward pricing model is their pay-as-you-go system.

• Credit-Based System: Users add credit to their account, starting from as little as $1. This credit is then debited based on the duration of calls made.
• Per-Minute Charges: Rates are calculated per minute and vary significantly by destination country and whether you’re calling a landline or a mobile number.
  • Example Rates as highlighted on their homepage:
    • Australia: 1.5¢ per minute landline/mobile – lowest pay-as-you-go rate
    • Bangladesh: 2.3¢ per minute landline/mobile
    • Canada: 0.3¢ per minute landline/mobile
    • Pakistan: 4.9¢ per minute landline/mobile
    • United Arab Emirates: 15.9¢ per minute landline/mobile
    • United States: 0.5¢ per minute landline/mobile
• No Connection Fees: A key benefit highlighted is the absence of connection fees, which can often inflate the true cost of short calls with some other providers.
• Expiry of Credit: While not explicitly stated on the homepage, it’s common for VoIP credits to have an expiry period if not used, or if the account remains inactive for too long. Users should check the detailed Terms & Conditions for this information.

Monthly Subscriptions

For frequent international callers, Localphone offers monthly subscriptions designed to provide even greater savings. Juristu.nl Reviews

• Subscription Benefits: These plans typically offer lower per-minute rates or unlimited minutes to a specific set of countries for a fixed monthly fee.
• Country Availability: They boast subscriptions available for 167 countries, indicating a wide reach for these discounted plans.
• How to Access: Details on specific subscription pricing e.g., cost for a UK unlimited plan, or a discounted rate for India would require navigating to the “Monthly Subscriptions” section of the website after logging in or exploring the rates page.
• Auto-Renewal: These subscriptions are almost certainly auto-renewing, meaning the monthly fee will be charged automatically unless cancelled by the user.

Other Service Costs

Beyond voice calls, Localphone charges for its additional services:

• International Text Rates: Sending SMS messages globally incurs a per-text charge, which would vary by destination. These rates are typically much lower than standard international SMS rates from mobile carriers.
• Incoming Number Rental Rates: Renting an incoming number a local number in another country that forwards calls to your Localphone account involves a recurring rental fee, typically monthly. The cost would depend on the country and possibly the type of number e.g., mobile vs. landline.

Payment Methods

Localphone supports a variety of common payment methods for adding credit or paying for subscriptions:

• Credit/Debit Cards: VISA, MasterCard, Maestro, Switch, Solo are listed as accepted.
• PayPal: A widely used and secure online payment gateway.
• Ukash: A pre-paid voucher system, though Ukash itself was acquired by Skrill in 2015 and transitioned to PaySafeCard, so this might indicate the site’s payment method list could be slightly outdated or refers to the legacy system.

Overall Value Proposition

Localphone’s pricing model is geared towards value.

By offering very low per-minute rates, particularly for pay-as-you-go, and then providing further discounts through subscriptions, they aim to attract a broad base of international callers.

The transparency no hidden costs mentioned and low entry point $1 credit also contribute to their appeal. Complicated.life Reviews

However, users should always verify the most current rates for their specific calling destinations directly on the Localphone website, as telecommunication rates can fluctuate.

Localphone.com vs. Competitors

It competes with a variety of services, each with its own strengths and target audience.

Understanding how Localphone stacks up against its rivals, particularly in terms of pricing, features, and overall user experience, is key for consumers making an informed choice.

The main competitors fall into several categories: traditional VoIP giants, mobile app-based communication, and alternative low-cost calling services.

Localphone.com vs. Skype

Skype is explicitly mentioned on Localphone’s homepage as a competitor, with Localphone claiming significant savings. Thelittlegreensheep.co.uk Reviews

• Pricing:
  • Localphone’s Claim: Localphone positions itself as substantially cheaper for many routes. For example, they highlight 87% savings for Canada and 78% for the US compared to Skype. This suggests their per-minute rates to landlines and mobiles are often lower.
  • Skype’s Pricing: Skype offers competitive pay-as-you-go rates and various subscription plans for international calls. Its “unlimited” plans to specific countries can be attractive for heavy users.
• Features:
  • Localphone: Focuses primarily on low-cost international voice calls and SMS, with options for incoming numbers. It’s a no-frills, cost-effective calling solution.
  • Skype: A comprehensive communication platform. Beyond calls to landlines/mobiles, it offers free Skype-to-Skype voice and video calls, instant messaging, group video conferencing, screen sharing, and file transfers.
• Verdict: If your primary need is purely cheap international calls to landlines and mobiles, Localphone might offer better per-minute value according to their claims. However, if you need a full-fledged communication suite with video calls, group chats, and extensive collaboration tools, Skype is the more robust platform, especially for calls between Skype users.

Localphone.com vs. Mobile App Alternatives WhatsApp, Telegram, Signal

These apps represent the biggest shift in international communication, offering free calls over the internet.
* Localphone: Pay-as-you-go or subscription model for calls to landlines/mobiles.
* Apps: Free for calls between app users over Wi-Fi or mobile data. This is the ultimate “cheap” solution if both parties have the app and internet access.
* Localphone: Voice calls to any phone number landline or mobile, SMS, incoming numbers.
* Apps: Free voice/video calls, text messaging, group chats, file sharing, multimedia messaging, end-to-end encryption especially Signal.

• Verdict: For calls to other smartphone users who also have the app and an internet connection, these apps are almost always the most cost-effective and feature-rich option. Localphone’s niche is for calling landlines or mobile numbers where the recipient does not use a specific app or lacks internet access. The apps offer a more comprehensive communication experience.

Localphone.com vs. Other VoIP & Calling Card Services e.g., Rebtel, BOSS Revolution

This category represents direct competitors specializing in low-cost international calls.
* Localphone: Known for very competitive per-minute rates and low top-up minimums.
* Competitors: Often offer similar low rates, sometimes with different plan structures e.g., unlimited plans for specific regions, slightly different access methods. Rebtel, for instance, focuses on “Rebtel to Rebtel” free calls and “local access numbers” for calls without internet. BOSS Revolution also offers money transfer.
* Localphone: Strong focus on voice calls, SMS, and incoming numbers.
* Competitors: May offer similar voice and SMS, but some might also delve into mobile top-ups, money transfers, or more extensive calling card functionalities.

• Verdict: The choice here often comes down to minute-by-minute rate comparisons for your specific destination countries. It’s worth checking the exact rates for your most called numbers on each platform. Ease of use, app quality, and customer service can also be differentiating factors. Some services might have better local access numbers in certain regions, or more user-friendly top-up processes.

Overall Conclusion:
Localphone.com carved out its niche by offering exceptionally low per-minute rates for international calls to traditional phone numbers. It’s a strong contender for users who prioritize cost savings on voice calls to landlines and non-smartphone users. However, for broader communication needs video calls, group chats, free app-to-app communication, other platforms, especially free messaging apps, often provide a more comprehensive and feature-rich experience. The “best” service depends entirely on an individual’s specific communication patterns and needs.

How to Get the Most Out of Localphone.com

To truly maximize the benefits and savings offered by Localphone.com, it’s not just about signing up.

It’s about strategic usage, understanding the nuances of their services, and integrating them effectively into your communication habits. Nexusaccounting.co.uk Reviews

Since Localphone aims to be a cost-effective solution for international calls, optimizing your use involves leveraging their pricing models and features to your advantage.

1. Compare Rates Regularly

Rates can change, and competitors may offer promotions.

• Action: Before making a significant number of calls to a new destination, use Localphone’s “Find my country” rate checker.
• Tip: Cross-reference these rates with a few other popular services e.g., Skype’s published rates, mobile carrier international bundles to ensure Localphone still offers the best value for that specific destination at that time. Rates for landlines vs. mobiles can differ, so pay attention to the exact type of number you’re calling.
• Data Point: The difference between their highest and lowest advertised rates e.g., 0.3¢/min for Canada vs. 15.9¢/min for UAE highlights the importance of checking specific country rates.

2. Choose the Right Calling Method

Localphone offers calls via mobile/landline access numbers, VoIP, and dedicated apps. Each has its advantages.

• VoIP/App Calls: If you have a stable, unlimited internet connection Wi-Fi or data, using the Localphone app or VoIP on your computer is generally the most cost-effective and often offers the best call quality as it bypasses traditional phone networks.
  • Benefit: No local access number costs, potentially clearer audio.
• Mobile/Landline Access: If you’re in an area with poor internet or prefer not to use data, calling via a local access number provided by Localphone from your existing phone is a solid alternative.
  • Consideration: Ensure your mobile plan includes free calls to local numbers, or these calls could incur charges from your carrier before Localphone’s rate even applies.
• Callback Service: For situations where initiating a direct international call from your mobile is expensive, or you want to save on local access number usage, the callback service can be efficient. You dial Localphone, hang up, and they call you back to connect the international line.

3. Strategize Your Top-Ups and Subscriptions

Localphone offers both pay-as-you-go and monthly subscriptions. Your calling habits should dictate your choice.

• Pay-As-You-Go: Ideal for infrequent international callers or those testing the service. With a minimum top-up of just $1, it’s a low-commitment option.
  • Recommendation: Start with a small amount to test call quality to your frequent destinations.
• Monthly Subscriptions: If you consistently call the same few countries for significant durations, a monthly subscription can lead to substantial savings.
  • Analysis: Calculate your average monthly international call minutes to a specific country. Compare the cost of those minutes at the pay-as-you-go rate versus the monthly subscription fee for that country. For example, if calling Pakistan for 100 minutes at 4.9¢/min costs $4.90 pay-as-you-go, but a subscription offers 500 minutes for $X, the subscription might be more economical. Localphone states subscriptions are available for 167 countries, suggesting a wide range of options.
• Avoid Lapsing Credit: Check their terms for credit expiry. Some services might have inactive account clauses. Use your credit regularly to avoid losing it.

4. Utilize Incoming Numbers for Loved Ones Abroad

This is a powerful feature if you have family or business contacts in specific countries who call you frequently. Destinology.co.uk Reviews

• Benefit: By renting an Incoming Number in their country, they can call you at a local rate, significantly reducing their cost to reach you.
• Strategic Use: This shifts the cost burden and makes communication easier and more affordable for the person initiating the call from abroad, fostering more frequent contact.

5. Monitor Your Usage and Account Balance

Even with low rates, international calls can add up, especially if you’re on a pay-as-you-go plan.

• Regular Checks: Log into your account frequently to monitor your credit balance and call history. This helps you track spending and understand your usage patterns.
• Set Reminders: If on pay-as-you-go, set a reminder to top up before your credit runs out, preventing interruption of service.

By actively managing your Localphone account, choosing the appropriate calling methods, and being strategic about your subscription choices, you can truly leverage its potential for cheap and reliable international communication.

Localphone.com Support and Reliability

When dealing with international communication, support and reliability are paramount.

Users need to know that their calls will connect clearly and consistently, and that help is available if issues arise.

Localphone.com, as a long-standing VoIP provider, has established mechanisms for both. Cathedralproducts.co.uk Reviews

Customer Support Channels

While the main Localphone.com homepage doesn’t prominently feature a direct “Contact Us” phone number, it does offer avenues for support, which is typical for online services focusing on self-service and digital interaction.

• Help Section: A dedicated “Help” section is available, which typically includes:
  • FAQs: A comprehensive list of frequently asked questions covering common issues like account setup, top-ups, troubleshooting call quality, and using various features. This is often the first stop for users seeking solutions.
  • Guides/Tutorials: Step-by-step instructions for setting up VoIP, using the mobile apps, or configuring specific services like incoming numbers.
• Contact Us Link: A “Contact us” link is usually found in the footer. This typically leads to:
  • Web Form/Email Support: Users can submit their queries via a web form, which then converts into a support ticket. Responses are usually provided via email. This allows for detailed problem descriptions and attaching screenshots if necessary.
  • Live Chat Possible: Some online services offer live chat during business hours. While not explicitly advertised on the homepage, it’s worth checking the “Help” or “Contact Us” sections for this real-time option.
• Social Media: Localphone is active on social media platforms like Facebook and Twitter. While these are primarily for marketing and announcements, users sometimes find success reaching out for support through these channels, as public queries often receive prompt attention.
  • Example: The homepage lists “Become a Fan of Localphone on Facebook” and “Follow @localphone on Twitter.”

Reliability and Call Quality

Reliability in international calling hinges on several factors: network stability, infrastructure, and the technology used.

• VoIP Technology: Localphone leverages VoIP Voice over Internet Protocol, which routes calls over the internet. The inherent reliability of VoIP depends heavily on:
  • User’s Internet Connection: A stable, high-speed internet connection is critical for clear VoIP calls. Jitter, packet loss, or insufficient bandwidth on the user’s end can lead to degraded call quality e.g., choppy audio, delays, echoes.
  • Localphone’s Network: As a service provider, Localphone invests in robust infrastructure and partnerships with Tier-1 carriers to ensure high-quality routes for international calls. They state, “Great call quality – try it and see,” suggesting confidence in their network.
• Redundancy: Reputable VoIP providers often have redundant routing to minimize disruptions. If one route is congested or fails, calls can be automatically rerouted through another.
• Latency: The geographical distance between callers and the quality of the internet path can introduce latency delay. While Localphone aims for “great quality,” some latency is inherent in international calls, but it should be minimal and not disruptive.
• Customer Testimonials: The website features positive testimonials, with users praising “great service,” “really low price,” and “awesome technical support.” While these are curated, they suggest that many users experience satisfactory service.
• Operational History: Being registered since 2007 and holding awards like “Best Consumer VoIP AWARD 2014” indicates a mature and established operation, which generally correlates with greater reliability compared to newer, unproven services.
• Emergency Services Disclaimer: It’s critical to reiterate Localphone’s explicit disclaimer: “Localphone is not suitable for calls to Emergency Services.” This means it cannot be relied upon for calling emergency numbers like 911 in the US, 999 in the UK, etc. Users must maintain alternative means for emergency communication.

In summary, Localphone aims to provide reliable international calling through its VoIP infrastructure and various access methods.

While user-side internet stability plays a role, their established history and direct customer support channels primarily digital offer recourse for issues.

The crucial caveat remains the lack of emergency service support, which users must keep in mind for their overall communication strategy. Stepahead-tutoring.com Reviews

Frequently Asked Questions

What is Localphone.com?

Based on looking at the website, Localphone.com is an online service that provides cheap international calling and SMS services using VoIP technology.

It allows users to make calls from their mobile, landline, computer, or dedicated apps to international destinations at significantly lower rates than traditional carriers.

How does Localphone.com work?

Localphone.com works by routing international calls over the internet VoIP or through local access numbers.

Users top up their account with credit or subscribe to a monthly plan, and then use the Localphone app, their landline/mobile with an access number, or a VoIP device to dial international numbers.

Is Localphone.com legitimate?

Yes, based on its website, Localphone.com appears to be a legitimate service. It has been registered as Localphone Ltd. Fleetprices.co.uk Reviews

Since 2007, indicating a long operational history, and displays awards like “THE ITSPA AWARDS 2014 AND Best Consumer VoIP AWARD 2014.”

Can I make free calls with Localphone.com?

No, Localphone.com does not offer free calls. It operates on a pay-as-you-go credit system or monthly subscriptions, designed to provide cheap rates rather than free calls. For free international calls, you would typically need to use apps like WhatsApp or Telegram, where both parties have the app and an internet connection.

What are Localphone.com’s international call rates?

Localphone.com’s international call rates vary significantly by country and whether you are calling a landline or mobile number.

They claim rates as low as 0.3¢ per minute for Canada and 0.5¢ per minute for the United States, often showing significant savings compared to competitors like Skype.

You can find specific rates using their “Find my country” tool on the website. Rentola.com.au Reviews

How do I add credit to my Localphone.com account?

Based on the website, you can add credit to your Localphone.com account using various payment methods, including VISA, MasterCard, Maestro, Switch, Solo, PayPal, and Ukash though Ukash is a legacy system now associated with PaySafeCard. The minimum top-up is as little as $1.

Does Localphone.com offer monthly subscriptions?

Yes, Localphone.com offers monthly subscriptions.

These plans provide even cheaper calling rates to landlines and mobiles in 167 available countries, ideal for frequent international callers.

How do I cancel a Localphone.com subscription?

To cancel a Localphone.com subscription, you typically need to log into your account, navigate to the “My Account” or “Monthly Subscriptions” section, and follow the prompts to cancel or disable auto-renewal for your specific plan. Always confirm cancellation via email.

Can I use Localphone.com on my smartphone?

Yes, Localphone.com provides dedicated applications for both iPhone and Android devices, allowing you to make cheap international calls directly from your smartphone over Wi-Fi or mobile data.

What is an “Incoming Number” service on Localphone.com?

An Incoming Number service allows you to rent a local phone number in another country.

Friends, family, or business contacts in that country can then call this local number and be connected to you via Localphone at their local call rates, making it cheaper for them to call you internationally.

Is Localphone.com suitable for emergency calls?

No, Localphone.com explicitly states on its website that it is “not suitable for calls to Emergency Services.” You should always have a traditional phone line or alternative for making emergency calls e.g., 911, 999.

What payment methods does Localphone.com accept?

Localphone.com accepts major credit/debit cards including VISA, MasterCard, Maestro, Switch, Solo, and online payment platforms like PayPal.

Ukash is also listed, though it has largely been superseded by PaySafeCard.

Does Localphone.com have good call quality?

Localphone.com states, “Great call quality – try it and see.” While call quality can depend on your internet connection for VoIP calls and network conditions, their aim is to provide clear international calls.

Many user testimonials on their site also praise the call quality.

Can I send international texts with Localphone.com?

Yes, Localphone.com offers a Global SMS service, allowing users to send international text messages at competitive rates.

How long has Localphone.com been operating?

Localphone Ltd. has been registered in England & Wales since 2007, indicating over 15 years of operation in the telecommunications industry.

What are the main advantages of using Localphone.com?

The main advantages of using Localphone.com include highly competitive international call rates, no contracts or hidden costs, low minimum top-up $1, multiple calling methods mobile, landline, VoIP, apps, and unique features like incoming numbers.

What are the main disadvantages of using Localphone.com?

Potential disadvantages include the reliance on a stable internet connection for VoIP/app calls which can affect quality, the absence of emergency service support, and the need to compare rates with other free apps for app-to-app communication.

Can I use Localphone.com from a landline?

Yes, you can make cheap international calls from any landline using Localphone.com’s service by dialing a local access number provided by them.

What is the difference between pay-as-you-go and monthly subscriptions?

Pay-as-you-go involves adding credit to your account and being charged per minute for calls, ideal for infrequent use.

Monthly subscriptions offer a fixed monthly fee for even cheaper or unlimited rates to specific countries, suitable for frequent international callers.

Where is Localphone.com based?

Localphone Ltd.

Is registered in England & Wales with its address listed as 494 Paradise Street, Sheffield, South Yorkshire, S1 2DF, UK.