Highlandpolytunnels.co.uk Reviews

Based on checking the website, Highlandpolytunnels.co.uk appears to be a well-established, family-owned business based in Northern Scotland, specializing in the supply and construction of high-quality polytunnels, greenhouses, and related accessories.

The site highlights over 20 years of experience, a commitment to competitive pricing, and a focus on excellent customer service.

They offer a diverse range of products, from garden and commercial polytunnels to fruit cages, livestock shelters, and essential parts, catering to both domestic and agricultural needs across the UK.

Their offerings also extend to expert construction and refurbishment services for various polytunnel types.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Highlandpolytunnels.co.uk Review & First Look

A first impression of Highlandpolytunnels.co.uk suggests a straightforward, business-oriented site focused on showcasing its products and services.

The homepage immediately emphasizes their longevity in the market, having supplied polytunnels since 2002, which instills a sense of reliability and experience.

Website Navigation and User Experience

The navigation bar is clear, featuring essential links such as “Contact Us,” “Delivery Page,” “Customer Reviews,” “Polytunnel Construction,” “About Us,” “Polytunnel Safety,” and “Blog.” This structure makes it easy for potential customers to find information quickly.

The inclusion of a “Customer Reviews” section on the main navigation is a positive sign, indicating transparency and confidence in their product and service quality.

The site also prominently displays a phone number and email for direct contact, alongside mentions of secure payment methods and free delivery for Mainland UK. Aietftoken.com Reviews

Product Range Overview

Highlandpolytunnels.co.uk offers a comprehensive selection tailored to various needs:

• Agricultural Polytunnels: Available by quote.
• Commercial Polytunnels: Ranging from 16ft to 30ft widths.
• Garden Polytunnels: Sizes from 6ft 1.8m up to 14ft 4.27m wide.
• Highland Super Strength: Touted as the “Strongest on the market,” in 10ft & 14ft options.
• Galvanised Steel Fruit Cages: Various sizes available.
• Elite Greenhouses: Numerous models and sizes.
• Replacement Polythene & Polytunnel Parts: Essential for maintenance and repairs.
• Livestock Shelters: Catering to agricultural needs beyond just crop growth.

This broad spectrum suggests they aim to be a one-stop shop for all things polytunnel-related, from initial setup to ongoing maintenance.

Highlandpolytunnels.co.uk Features

The website highlights several key features that set Highland Polytunnels apart.

These features revolve around their product quality, service offerings, and customer-centric approach.

Quality and Durability of Products

Highland Polytunnels emphasizes the quality of their materials, particularly their “Highland Super Strength” range, marketed as the “strongest on the market.” This claim is backed by customer testimonials that speak to the resilience of their structures, even in harsh weather conditions. Runner247.com Reviews

For example, one customer, Iain, mentioned their polytunnel remained “completely unscathed” despite two storms that “ripped the roof of our stable,” highlighting impressive durability.

• Galvanised Steelwork: Used in fruit cages and polytunnel frames, indicating resistance to rust and corrosion, crucial for outdoor structures.
• SuperTherm 200 Micron Cover: This specification for their polythene covers suggests a focus on optimal light transmission and thermal insulation, vital for plant growth.
• Variety of Sizes: Offering a wide range of dimensions ensures customers can find a polytunnel precisely suited to their space and cultivation needs.

Comprehensive Service Offerings

Beyond just selling products, Highlandpolytunnels.co.uk offers significant value-added services:

• Expert Construction Services: For both single-span and multi-span polytunnels, addressing a common pain point for customers who may lack the expertise or time for self-assembly.
• Refurbishment Services: A testament to the longevity of their products, providing options to extend the life of existing structures.
• Replacement Parts: The availability of replacement polythene and various polytunnel parts ensures ongoing support and maintenance.

Customer Support and Engagement

The website promotes a strong focus on customer service:

• Direct Contact Information: Prominently displayed phone number 01667 454875 and email [email protected] for easy inquiries and support.
• Quote Request Option: For agricultural polytunnels, allowing for tailored solutions and pricing.
• Trustpilot Integration: Encouraging customers to leave reviews on Trustpilot suggests a commitment to transparency and external validation of their service quality.
• Newsletter Signup: For updates and potential offers, fostering ongoing engagement with their customer base.

Highlandpolytunnels.co.uk Pros & Cons

Understanding the strengths and weaknesses of an online retailer is crucial for making informed decisions.

Here’s a breakdown for Highlandpolytunnels.co.uk based on the available information. Pavdrive.com Reviews

Pros

Highlandpolytunnels.co.uk presents several compelling advantages for potential customers.

• Extensive Experience: Operating since 2002, Highland Polytunnels boasts over 20 years in the industry. This long-standing presence suggests deep expertise, reliability, and a proven track record. This is a significant factor, as experience often translates to better product design, customer support, and problem-solving capabilities.

• Wide Product Range: The site offers an impressive array of products, catering to diverse needs:

  • Garden Polytunnels: From 6ft to 14ft wide.
  • Commercial Polytunnels: Spanning 16ft to 30ft wide.
  • Specialty Items: Including livestock shelters, fruit cages, and greenhouses.
  • Components: Replacement polythene and various parts, ensuring long-term usability and repair options.

  This breadth means customers are likely to find exactly what they need, whether for a small backyard project or a large-scale agricultural venture.

• “Super Strength” Option: The emphasis on their “Highland Super Strength” polytunnels, marketed as the “strongest on the market,” appeals to customers in areas prone to harsh weather. Testimonials reinforce this claim, highlighting resilience against significant storms. Lonemountainwagyu.com Reviews

• Value-Added Services: Beyond product sales, they offer:

  • Expert Construction Services: This is a huge benefit for those who prefer professional installation rather than DIY.
  • Refurbishment Services: Extending the life of existing structures, offering a sustainable and cost-effective solution.

• Positive Customer Testimonials On-site: The website features several glowing reviews directly on the homepage. For instance:

  • Craig Hunt June 2024: Praised “sturdy” galvanised steel cloche hoops and “prompt delivery.”
  • Andy April 2024: Highlighted purchasing an original polytunnel 20 years ago and returning for a Supertherm cover, showcasing long-term customer satisfaction and product longevity.
  • Iain February 2022: Noted the polytunnel was “completely unscathed” after severe storms, unlike his stable roof.
  • Mark July 2024: Applauded “quick delivery” and “spot on” construction.
  • John June 2024: Delighted with “quality” and “very professional” contractor services.

  These direct testimonials provide social proof and build confidence.

• Free Mainland UK Delivery: This is a significant cost-saving benefit for customers within the UK, especially for large, bulky items like polytunnels.

• Competitive Pricing: The website explicitly states their dedication to “competitive pricing,” which is a key factor for many buyers. Frontierinvestcorp.com Reviews

• Family-Owned Business: Being a family-owned business often implies a more personal touch, greater accountability, and a stronger commitment to customer satisfaction.

Cons

While Highlandpolytunnels.co.uk offers many benefits, there are a few areas that could be perceived as limitations or areas for improvement.

• Limited Online Reviews Beyond On-site: While the website displays positive testimonials, the number of reviews directly on the product pages e.g., “Highland Super Strength Polytunnel 10’x10′” with 2 reviews, “TITAN K800 Lean -To 6′.5” x 8′.5”” with 0 reviews is relatively low. This might necessitate a broader search for external, independent reviews on platforms like Trustpilot to get a more comprehensive view of customer sentiment and experiences. A strong presence on external review sites would further bolster credibility.
• Pricing Transparency for Larger Items: For “Agricultural Polytunnels,” customers are required to “Please contact us for a quote.” While understandable for bespoke large-scale projects, some potential buyers might prefer an initial price indication online, even if it’s an estimated range, to aid in their budgeting process.
• Website Design Aesthetics: While functional, the website design is somewhat basic and might not feel as modern or visually engaging as some contemporary e-commerce sites. This is a minor point, as functionality often trumps aesthetics for practical purchases, but it could impact initial user perception for some.
• Limited Information on Assembly/DIY: While construction services are offered, the website doesn’t explicitly detail the complexity of self-assembly for those who choose not to opt for professional construction. Information like estimated assembly times, required tools, or detailed instruction manual previews could be beneficial.
• No Clear Refund/Return Process Link on Homepage: While a “Returns Policy Information” link exists on the delivery page, a more direct link or summary of their return policy on the main footer or an easily accessible FAQs section would be beneficial for clarity and trust, especially for high-value purchases.

Highlandpolytunnels.co.uk Pricing

Highlandpolytunnels.co.uk provides clear pricing for many of its standard garden and commercial polytunnel packages, as well as individual components.

However, for larger or specialized agricultural setups, a direct quote is required.

Breakdown of Product Pricing

The website lists prices for various polytunnel sizes and related items, often with “Special Offer” discounts applied. Here are some examples: Grapevine-properties.com Reviews

• Highland Super Strength Polytunnels:
  • 10’x10′: £1,264.00 2 reviews
  • 10’x20′: £1,522.00 1 review
  • 10’x25′: £1,668.00 1 review
  • 14’x25′: £1,808.00 originally £1,958.00, 2 reviews
• Lean-To Greenhouses:
  • TITAN K800 Lean-To 6′.5” x 8′.5” Toughened Glass: £1,665.00 originally £2,083.00, 0 reviews
  • Windsor Lean-To 4′.5” x 4′.4” Horticultural Glass: £365.00 0 reviews
• Polytunnel “Package Deals” including frame and cover:
  • 6ft 1.8m Wide: Starting From: £595.80 0 reviews
  • 8ft 2.43m Wide: Starting From: £766.80 0 reviews
  • 10ft 3.05m Wide: Starting From: £802.20 0 reviews
  • 12ft 3.65m Wide: Starting From: £1,188.00 0 reviews
  • 14ft 4.26m Wide: Starting From: £1,325.70 0 reviews
• Commercial/Garden Polytunnels Specific Sizes:
  • 16’x24′: £2,168.00 originally £2,410.00, 0 reviews
  • 18’x30′: £2,364.00 0 reviews
  • 26’x30′: £3,481.00 originally £3,868.00, 0 reviews
• Accessories and Parts:
  • Polytunnel Corner Fittings: From: £5.50 1 review
  • SuperTherm 200 Micron Cover to fit a 10’x20′ Polytunnel: £110.00 1 review
  • 3 Tier Seed Tray: From: £72.00 0 reviews
  • 5 Tier Seed Tray: £130.00 0 reviews
  • All Slatted Bench: £121.00 0 reviews
  • Galvanised Steel Cloche Hoops: £9.50 3 reviews
  • Galvanised Steel Staging: From: £42.00 1 review
  • Polytunnel Repair Tape 100mm x 10m: From: £9.00 0 reviews

Pricing Strategy and Value Proposition

The listed prices indicate that Highland Polytunnels targets a market seeking quality and durability, rather than the absolute cheapest options.

The “Special Offer” tags suggest regular promotions, allowing customers to potentially secure better deals.

Given their claims of “super strength” and long-lasting products as evidenced by a customer using a polytunnel for over 20 years, the pricing reflects an investment in a durable, long-term solution for gardening or agricultural needs.

The inclusion of free delivery for mainland UK also adds significant value, especially for large, bulky items.

Quote-Based Pricing for Agricultural Polytunnels

For large-scale “Agricultural Polytunnels,” pricing is not displayed directly. Tommys-express.com Reviews

Instead, customers are prompted to “Please contact us for a quote.” This approach is common for commercial or bespoke installations, as factors like specific dimensions, ground conditions, and additional features can significantly influence the final cost.

It allows Highland Polytunnels to provide precise, tailored pricing rather than generic estimates for complex projects.

Highlandpolytunnels.co.uk vs. Competitors

When considering a significant investment like a polytunnel, it’s natural to compare Highlandpolytunnels.co.uk with other suppliers in the UK market.

While a direct, real-time comparison with all competitors is beyond this review, we can discuss general competitive differentiators based on Highland Polytunnels’ stated strengths and common industry benchmarks.

Key Differentiators of Highland Polytunnels

Highland Polytunnels highlights several attributes that set it apart: Milesbyron.com Reviews

• Longevity and Experience: Having been in business since 2002, Highland Polytunnels boasts over 20 years of experience. Many competitors may not have such an extensive history. This implies a deep understanding of the product, customer needs, and challenges, leading to refined designs and processes.
• “Super Strength” Product Line: Their explicit claim of offering the “Strongest on the market” with their Highland Super Strength polytunnels is a significant differentiator, especially for customers in windy or exposed locations. Not all suppliers offer such a robust option or back it with similar claims and testimonials.
• Family-Owned Business Model: This often translates to a more personalized customer service approach, greater attention to detail, and a stronger commitment to reputation compared to larger, more corporate entities.
• Comprehensive Service Offering: The provision of expert construction and refurbishment services alongside product sales is a notable advantage. Many competitors primarily sell kits, leaving the construction entirely to the customer or requiring them to source third-party installers. This full-service approach simplifies the process for buyers.
• Direct Customer Testimonials on Site: While relying on their own site, the prominent display of recent, positive customer reviews, some detailing years of satisfaction, builds immediate trust.

Common Competitive Landscape Considerations

Competitors in the UK polytunnel market typically include:

• Specialist Polytunnel Manufacturers/Suppliers: Companies like First Tunnels, Northern Polytunnels, or The Polytunnel Company. These often have diverse ranges and can be direct competitors in terms of product specifications and pricing.
• General Gardening Retailers: Larger online or brick-and-mortar stores that might stock a limited range of polytunnels as part of their broader gardening supplies. Their offerings might be less specialized but could appeal to budget-conscious buyers.
• DIY Stores: Some large home improvement chains might carry basic polytunnel kits, though often with less robust designs or limited sizes.

Areas for Comparison

When comparing Highlandpolytunnels.co.uk to competitors, consider these aspects:

• Frame Material and Gauge: Highland Polytunnels emphasizes galvanised steel. Comparing the diameter and wall thickness of the steel tubing is crucial for assessing structural integrity against competitors.
• Polythene Cover Quality: Highland Polytunnels mentions “SuperTherm 200 Micron Cover.” Competitors might offer different micron thicknesses e.g., 150, 180, 200, 220 and various types of polythene e.g., clear, diffused, anti-condensate, thermal. The 200-micron standard is a good, robust choice, but comparing technical specifications of the film is important.
• Ventilation Options: How effective are the door and window designs for ventilation? Are there options for roll-up sides or roof vents?
• Door Types: Are there single or double doors? Sliding or hinged?
• Foundation/Anchoring Systems: How are the polytunnels secured to the ground? Are different options available for various ground types?
• Warranty and Guarantees: What are the warranty terms on the frame and cover?
• Customer Support and After-Sales Service: How accessible is their support post-purchase? Highland Polytunnels’ direct phone line and email are good indicators.
• Delivery Costs and Times: Highland Polytunnels offers free mainland UK delivery, which is a strong competitive point. Others might charge, or have longer lead times.
• Installation Support: Highland Polytunnels offers full construction. Do competitors offer similar services, or just detailed instructions?

Ultimately, Highlandpolytunnels.co.uk positions itself as a premium provider focused on durability, comprehensive service, and long-term value, potentially at a higher price point than basic, less robust options from general retailers.

For serious gardeners or commercial growers seeking a reliable and lasting structure, their offerings seem well-aligned.

Polytunnel Safety Guidelines

When installing and using a polytunnel, safety is paramount. Tennisticketing.com Reviews

Highlandpolytunnels.co.uk dedicates a section to “Polytunnel Safety,” indicating their awareness of the importance of proper handling and maintenance.

These guidelines are crucial for ensuring the longevity of your structure and, more importantly, the safety of individuals working around it.

During Construction

The construction phase of a polytunnel involves handling large, heavy, and potentially sharp materials.

Adhering to safety protocols is essential to prevent injuries.

• Read Instructions Thoroughly: Before starting, meticulously read and understand the entire instruction manual provided by Highland Polytunnels. Do not skip steps or make assumptions.
• Wear Appropriate PPE: Always wear personal protective equipment PPE:
  • Gloves: Heavy-duty work gloves are crucial to protect hands from sharp edges of steel tubing, polythene, and tools.
  • Safety Glasses/Goggles: Protect eyes from dust, debris, and potential snapping of components under tension.
  • Sturdy Footwear: Protect feet from falling objects or sharp tools.
  • Hard Hat for commercial/large builds: Especially relevant for larger structures where there’s a risk of overhead falling objects.
• Work with a Team: Polytunnels are large structures. Attempting to erect one alone is not only difficult but dangerous. Ensure you have sufficient help, especially when lifting and securing the frame and pulling the polythene cover.
• Check Weather Conditions: Avoid construction during windy, rainy, or excessively hot conditions. Strong winds can make handling the frame and cover extremely hazardous. Rain can make surfaces slippery, and extreme heat can affect polythene handling.
• Secure Components: Ensure all frame components are securely fastened according to the instructions. Loose parts can become projectiles in windy conditions.
• Use Proper Tools: Use the correct tools for each step. Ensure they are in good working condition.
• Mind Overhead Wires and Underground Services: Before digging post holes, check for any underground cables, pipes, or other services. Be aware of any overhead power lines when raising the structure.

Ongoing Use and Maintenance

Safety doesn’t end with construction. Primepropertyauctions.co.uk Reviews

Regular inspection and maintenance are vital for safe long-term use.

• Regular Inspections: Periodically inspect the entire structure for:
  • Loose Bolts/Fittings: Tighten any loose connections on the frame.
  • Polythene Tears or Damage: Small tears can quickly become large rips. Repair them promptly with repair tape.
  • Anchoring System Integrity: Ensure ground anchors are still secure and not corroded or loose, especially after heavy winds or rain.
  • Door and Ventilation Mechanisms: Check that doors open and close smoothly and securely. Ensure ventilation systems are functional.
• Snow and High Winds:
  • Snow Load: In areas with heavy snowfall, it is critical to remove snow accumulation from the polytunnel roof to prevent collapse. Polytunnels are generally not designed for heavy snow loads unless explicitly stated and reinforced.
  • Wind Damage: Ensure all doors and vents are securely closed during high winds to prevent internal pressure build-up which can rip covers. Regularly check the tension of the polythene and the security of the frame.
• Internal Hazards:
  • Tripping Hazards: Keep the interior clear of tools, hoses, and other clutter that could cause trips.
  • Electrical Safety: If using electrical equipment heaters, lights, fans, ensure all wiring is waterproof, properly installed, and regularly checked for damage by a qualified professional. Use RCDs Residual Current Devices.
  • Chemical Storage: Store any gardening chemicals or fertilizers safely and securely, out of reach of children and animals, and in well-ventilated areas.
• Ventilation: Ensure adequate ventilation, especially during hot weather, to prevent overheating inside the polytunnel. This also helps prevent the buildup of humidity, which can lead to plant diseases.
• Pest Control: While not directly a structural safety issue, effective pest control can prevent damage to the polytunnel interior and plants, maintaining a healthy environment.
• Children and Pets: Supervise children and pets around the polytunnel, especially during construction or when using tools.

By diligently following these safety guidelines, users can ensure their Highland Polytunnels structure remains a safe and productive environment for many years.

How to Maintain Your Highland Polytunnel

Maintaining your Highland Polytunnel is key to extending its lifespan, ensuring optimal growing conditions, and protecting your investment.

Regular, proactive maintenance can prevent small issues from becoming costly problems.

Annual Maintenance Checklist

Performing an annual check-up, preferably before the main growing season, can catch potential issues early. N-fusesports.com Reviews

• Frame Inspection:
  • Tighten all bolts and fittings: Over time, vibrations and temperature fluctuations can cause bolts to loosen. Systematically go through and tighten all nuts and bolts on the frame.
  • Check for Corrosion: Inspect galvanised steelwork for any signs of rust or corrosion, especially at ground level or where fittings meet the frame. While galvanised steel is highly resistant, prolonged exposure to moisture or damage to the coating can lead to issues.
  • Inspect Ground Anchors: Ensure the frame is still securely anchored to the ground. Re-tension or re-bury anchors if they have become loose or exposed due to ground movement or erosion.
• Polythene Cover Care:
  • Clean the Cover: Annually or bi-annually, clean the exterior of the polythene cover with a soft brush and mild soapy water e.g., non-abrasive dish soap or specialized polytunnel cleaner. Rinse thoroughly with clean water. This removes algae, dirt, and dust build-up, which can reduce light transmission by up to 20-30% over time, impacting plant growth. Avoid harsh chemicals or abrasive tools.
  • Inspect for Tears and Punctures: Carefully check the entire cover, inside and out, for any small tears, holes, or abrasions. Pay close attention to areas where the cover touches the frame, or where plants or tools might have caused damage.
  • Repair Damage Promptly: Use specialized polytunnel repair tape like Highland Polytunnels’ own repair tape, often available in 100mm x 10m rolls to seal any damage immediately. Small tears can quickly expand in wind or rain. Ensure the cover is clean and dry before applying tape for optimal adhesion.
  • Check Tension: Ensure the cover remains taut across the frame. Sagging polythene can collect water or snow, creating weak spots, and reduce wind resistance. Re-tension if necessary this might involve adjusting battens or anti-hot spot tape.
• Door and Ventilation Systems:
  • Lubricate Hinges and Runners: Apply a silicone-based lubricant to door hinges, runners, and any moving parts of ventilation systems e.g., roll-up sides, roof vents to ensure smooth operation and prevent sticking.
  • Check Seals: Inspect door and vent seals for integrity. Gaps can lead to heat loss or pest intrusion.
  • Ensure Security: Verify that doors and vents can be securely latched and locked to prevent accidental opening in high winds or unwanted access.

Ongoing & Seasonal Maintenance

• Weed Control Around Base: Keep the area around the polytunnel base clear of weeds and tall grass. This prevents pests from gaining access and reduces potential abrasion to the polythene.
• Clear Gutters if applicable: If your polytunnel has a gutter system more common on multi-span or larger commercial tunnels, ensure it is clear of debris to prevent water buildup and potential damage to the structure or foundation.
• Monitor Internal Environment: Regularly check temperature and humidity levels inside the polytunnel. Adjust ventilation as needed to prevent overheating or excessive condensation, which can lead to plant diseases.
• Pest and Disease Management: Implement a proactive pest and disease management strategy for your plants. This helps maintain a healthy environment within the polytunnel and prevents issues that might compromise the structure over time e.g., roots growing into the foundation.
• Winter Preparation:
  • Remove Snow: If in an area with heavy snowfall, regularly clear snow from the polytunnel roof to prevent structural collapse.
  • Secure Against Wind: Ensure all doors, vents, and the cover itself are securely battened down and taut before winter storms.
  • Consider Internal Heaters: If growing overwinter, ensure any heating systems are safely installed and maintained.

By following these maintenance practices, your Highland Polytunnel, designed for durability, will provide many years of productive use, offering a controlled environment for your cultivation endeavors.

Highlandpolytunnels.co.uk Alternatives

While Highlandpolytunnels.co.uk offers a strong proposition with its experience and range, the market for polytunnels in the UK is diverse.

Potential buyers might explore alternatives based on factors like budget, specific design needs, location, or a desire for different service levels.

Key UK Polytunnel Suppliers

Several reputable companies compete in the UK polytunnel market, each with its own specializations:

• First Tunnels: Often considered one of the largest and most well-known polytunnel suppliers in the UK. They offer a very extensive range of domestic and commercial polytunnels, often with detailed technical specifications and a wide variety of accessories. Their online resources are usually comprehensive, and they have a strong reputation for customer service and product quality. They might offer a broader range of frame gauges or cover types.
• Northern Polytunnels: Another established player, Northern Polytunnels offers a comprehensive selection from small garden tunnels to large agricultural and commercial structures. They often emphasize robust designs and materials, similar to Highland Polytunnels, and provide good customer support. They may have different designs for end frames or door mechanisms.
• The Polytunnel Company: This company focuses on a good range of standard and bespoke polytunnels. They often highlight their competitive pricing and ease of assembly for DIY enthusiasts. They might be a good alternative for those looking for a balance between cost and quality.
• Keder Greenhouse: While technically not a “polytunnel” in the traditional sense, Keder Greenhouses offer a robust, insulated, and durable alternative that is often compared to high-end polytunnels. They use a unique Keder roofing system that provides superior insulation and wind resistance. They are typically a more expensive, premium option, but offer exceptional longevity and environmental control.
• Premier Polytunnels: Known for offering a wide selection of polytunnels suitable for various purposes, from small garden tunnels to large commercial units. They often focus on providing strong and durable structures with good quality covers.

Factors to Consider When Choosing an Alternative

When evaluating alternatives to Highlandpolytunnels.co.uk, consider the following: Mmaapparel.com.au Reviews

• Budget: Prices can vary significantly based on size, frame gauge, cover quality, and included accessories. Some alternatives might offer more budget-friendly entry-level options, while others specialize in high-end, bespoke solutions.
• Frame Strength and Material: While Highland Polytunnels offers “Super Strength,” compare the steel gauge e.g., 25mm, 32mm, 50mm and wall thickness offered by competitors. Thicker steel and larger diameters generally equate to greater strength and wind resistance.
• Polythene Cover Specifications: Beyond the 200-micron standard, look at the type of polythene e.g., clear, diffused, thermal, anti-condensate, anti-drip, UV stabilization, and expected lifespan often 5-7 years for good quality covers. Some suppliers offer longer guarantees on their polythene.
• Installation Options: Does the alternative offer installation services like Highland Polytunnels, or is it purely a DIY kit? If DIY, how comprehensive are the instructions and how complex is the assembly?
• Delivery Costs and Times: While Highland Polytunnels offers free mainland UK delivery, verify this with alternatives. Large items can incur substantial shipping costs.
• Customer Reviews and Reputation: Look for independent reviews on platforms like Trustpilot, Google Reviews, or gardening forums. A higher volume of positive reviews across multiple platforms indicates strong customer satisfaction.
• Warranty and Guarantees: Compare the warranty periods offered on the frame and the polythene cover. A longer warranty indicates the manufacturer’s confidence in their product’s durability.
• Range of Accessories: Do alternatives offer a comparable range of staging, shelving, irrigation solutions, and repair kits?
• Customization Options: For commercial or unique needs, can the alternative supplier provide bespoke sizes or modifications?

By thoroughly researching these factors, potential buyers can identify the best polytunnel supplier that aligns with their specific requirements, budget, and desired level of support.

Highlandpolytunnels.co.uk stands out with its established history and comprehensive service, but exploring other reputable alternatives ensures a well-informed decision.

How to Cancel Highlandpolytunnels.co.uk Subscription / Order

Based on the information available on Highlandpolytunnels.co.uk’s homepage, there is no mention of a “subscription service” for their products.

Their business model appears to be a direct sale of physical goods polytunnels, greenhouses, parts, etc. and related services construction, refurbishment. Therefore, “canceling a subscription” is not applicable in this context.

However, if you need to cancel a placed order or understand their returns policy, the process would typically fall under their terms and conditions, specifically their “Returns Policy Information.” Coinspro.org Reviews

Canceling a Placed Order

If you have placed an order with Highland Polytunnels and wish to cancel it before delivery or dispatch, the best course of action is immediate and direct communication.

• Contact Them Directly and Immediately:
  • Phone: The most effective method for urgent cancellations. Call Highland Polytunnels directly on 01667 454875 as soon as possible. Clearly state your order number and your request to cancel.
  • Email: Send an email to [email protected] with your order number and cancellation request. Follow up with a phone call if you don’t receive a prompt confirmation, especially if the order is time-sensitive.
• Check Their Returns Policy: While not explicitly on the homepage, the “Delivery Page” link on the navigation bar likely contains a “Returns Policy Information” section. This policy will outline:
  • Timeframes for Cancellation: Whether there’s a specific window during which an order can be canceled without penalty e.g., before dispatch.
  • Cancellation Fees: If any fees apply for cancellations, particularly if the order involves custom items or has already entered the manufacturing/dispatch process.
  • Process for Refused Delivery: What happens if you refuse delivery of an order you wished to cancel but it was already dispatched.
• Confirmation: Always seek written confirmation via email of your cancellation from Highland Polytunnels for your records.

Returns and Refunds If Order Has Been Received

If you have received an order from Highland Polytunnels and wish to return it, this falls under their returns policy, which would typically cover:

• Cooling-off Period: Under UK consumer law Consumer Contracts Regulations 2013, customers usually have a 14-day “cooling-off period” to cancel and return most online purchases for a full refund, even if there’s no fault with the item. This period starts from the day you receive your goods.
• Condition of Returned Items: Items usually need to be returned in an unused, resalable condition and in their original packaging.
• Return Shipping Costs: The policy will specify who is responsible for the cost of return shipping. For large and heavy items like polytunnels, these costs can be substantial.
• Refund Process: Details on how and when the refund will be processed after the returned items are received and inspected.
• Faulty or Damaged Goods: Separate provisions will exist for items that arrive damaged or are faulty, often requiring the seller to arrange collection and cover return costs.

Given that polytunnels are large, heavy, and often involve specialized components, it’s highly recommended to thoroughly review Highland Polytunnels’ official “Returns Policy Information” on their website or contact them directly before making a purchase, especially if you foresee a potential need for cancellation or return.

This proactive step ensures you are fully aware of their specific procedures and any associated costs.

Highlandpolytunnels.co.uk Customer Service & Support

Highlandpolytunnels.co.uk emphasizes “excellent customer service” as a distinguishing factor, which is a positive indicator for potential buyers. Shirebeds.co.uk Reviews

Based on their website, they provide several avenues for customer support and engagement.

Direct Contact Channels

The most prominent display of their customer service commitment is the immediate visibility of their contact information on the homepage:

• Phone: 01667 454875
• Email: [email protected]

Having both a phone number and an email readily available suggests a willingness to engage directly with customers for inquiries, quotes, and support.

A phone number is particularly valuable for urgent questions or complex issues that are difficult to convey via email.

Website Information & Resources

Beyond direct contact, the website itself acts as a support resource: Comprare-follower.app Reviews

• “Contact Us” Page: This section would typically contain a contact form, alternative phone numbers, business hours, and potentially a physical address for their operations in Northern Scotland.
• “Delivery Page”: Likely contains information on delivery timelines, costs though free delivery for mainland UK is highlighted, and crucially, their “Returns Policy Information.” Understanding delivery and return procedures is a significant part of customer support.
• “Polytunnel Construction” & “Polytunnel Safety” Pages: These sections provide valuable pre-purchase and post-purchase support by offering guidance on assembly and safe usage. This proactive information sharing helps customers avoid common pitfalls and get the most out of their products.
• “Blog” Section: A blog can serve as an excellent resource for frequently asked questions, maintenance tips, growing advice, and troubleshooting, thereby reducing the need for direct customer service contact for common issues.
• “About Us” Page: Provides background on the family-owned business, building trust and potentially highlighting their commitment to long-term customer relationships.
• “Customer Reviews” Section: The presence of customer testimonials directly on the homepage, and an invitation to “Leave us a Trustpilot Review,” indicates transparency and an openness to feedback, which are hallmarks of good customer service.

Post-Purchase Support and Testimonials

The testimonials on their homepage indirectly reflect on their customer service quality:

• Andy April 2024: A customer who bought an original polytunnel over 20 years ago and returned for a replacement cover speaks volumes about long-term satisfaction and presumably, good support over the decades.
• Mark July 2024: Praised “Excellent service can thoroughly recommend,” specifically mentioning “very fast delivery” and “construction was spot on.”
• John June 2024: Highlighted being “delighted with the quality and the contractor who built it. Very professional, Highly recommended.” This indicates strong coordination and quality control even for services like construction.

These specific examples suggest that Highland Polytunnels follows through on its promise of “excellent customer service” by ensuring timely delivery, professional installation, and robust product quality that stands the test of time.

For a business dealing with substantial, long-term investments like polytunnels, reliable support is paramount, and Highland Polytunnels appears to have a strong foundation in this area.

Frequently Asked Questions

What is Highlandpolytunnels.co.uk?

Highlandpolytunnels.co.uk is the official website for Highland Polytunnels, a family-owned business based in Northern Scotland that has been supplying high-quality garden and commercial polytunnels, greenhouses, fruit cages, livestock shelters, replacement polythene, and parts across the UK since 2002.

What types of polytunnels does Highlandpolytunnels.co.uk offer?

They offer a wide range, including garden polytunnels 6ft to 14ft wide, commercial polytunnels 16ft to 30ft wide, and their “Highland Super Strength” polytunnels 10ft & 14ft wide, alongside agricultural polytunnels available by quote.

Does Highlandpolytunnels.co.uk offer installation services?

Yes, Highlandpolytunnels.co.uk provides expert construction and refurbishment services for both single-span and multi-span polytunnels.

How long has Highlandpolytunnels.co.uk been in business?

Highland Polytunnels has been supplying polytunnels for over 20 years, having started in 2002.

Does Highlandpolytunnels.co.uk deliver throughout the UK?

Yes, they offer free delivery to Mainland UK.

What kind of customer support does Highlandpolytunnels.co.uk offer?

They offer customer support via phone 01667 454875 and email [email protected], along with dedicated sections on their website for contact, delivery, safety, and construction information.

Are there customer reviews available for Highlandpolytunnels.co.uk products?

Yes, the website features customer testimonials on its homepage and encourages customers to leave reviews on Trustpilot.

Some products also display individual review counts.

What is the “Highland Super Strength” polytunnel?

The “Highland Super Strength” polytunnel is a line of their products that they claim is the “Strongest on the market,” designed for enhanced durability and resilience in challenging weather conditions.

Can I buy replacement parts for my polytunnel from Highlandpolytunnels.co.uk?

Yes, they supply replacement polythene and various polytunnel parts.

Does Highlandpolytunnels.co.uk sell greenhouses?

Yes, they offer Elite Greenhouses in numerous models and sizes.

What is the typical lifespan of a polytunnel cover from Highlandpolytunnels.co.uk?

While not explicitly stated for all covers, their “SuperTherm 200 Micron Cover” indicates a high-quality, durable polythene designed for longevity, typically 5-7 years for good quality covers in the industry.

How do I get a quote for an agricultural polytunnel?

For agricultural polytunnels, you need to contact Highlandpolytunnels.co.uk directly for a personalized quote.

What payment methods does Highlandpolytunnels.co.uk accept?

The website mentions “Secure Payment Methods,” suggesting a range of common online payment options, though specific details are not listed on the homepage.

Is Highlandpolytunnels.co.uk a family-owned business?

Yes, they state on their website that they are a family-owned business.

Where is Highlandpolytunnels.co.uk located?

They are located in Northern Scotland.

Does Highlandpolytunnels.co.uk offer accessories like staging or seed trays?

Yes, they offer various accessories such as 3-tier and 5-tier seed trays, all-slatted benches, galvanised steel cloche hoops, and staging.

What is the return policy for Highlandpolytunnels.co.uk?

Their return policy information can be found via the “Delivery Page” link on their website.

It’s advisable to review this for details on cancellations and returns.

Can I cancel an order placed with Highlandpolytunnels.co.uk?

Yes, to cancel an order, you should contact them directly via phone 01667 454875 or email [email protected] as soon as possible.

Review their specific returns policy for details on cancellations.

Do they offer gift cards?

Yes, Highlandpolytunnels.co.uk offers gift cards starting from £20.00.

What micron thickness is their SuperTherm cover?

Their SuperTherm cover is 200 Micron, indicating a robust and durable polythene material.