Novosbed.com Reviews

Based on checking the Novosbed.com website, it appears to be a legitimate online retailer specializing in memory foam mattresses and related bedding products.

The site highlights its premium, high-density memory foam mattresses available in three firmness options Soft, Medium, and Firm, aiming to cater to diverse sleep preferences.

Novosbed also promotes a 120-night risk-free sleep trial, free shipping, and free returns, which are standard offerings in the direct-to-consumer mattress market.

Beyond mattresses, they offer foundations, mattress protectors, sheets, and pillows, positioning themselves as a comprehensive sleep solution provider.

The website emphasizes customer satisfaction, durability, and environmental consciousness, using materials like TENCEL® textiles and aiming for optimized manufacturing processes to reduce waste.

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While the concept of comfort and quality sleep is beneficial, it’s worth noting that when considering any significant purchase, especially online, due diligence is key.

For those seeking ethical and permissible options, particularly in financial transactions, it’s crucial to ensure that any associated payment methods or financing plans offered align with principles that avoid Riba interest. Always prioritize clarity and transparency in terms and conditions to ensure your dealings are sound.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Novosbed.com Review & First Look

Upon a first glance at Novosbed.com, the website presents a clean, modern, and user-friendly interface.

The navigation is intuitive, allowing visitors to easily explore their mattress offerings, bedding accessories, and support resources.

The aesthetic feels professional, emphasizing comfort and quality through appealing visuals and concise descriptions.

Initial Impressions of Design and User Experience

The site’s design is minimalist yet effective, focusing on the core product: memory foam mattresses.

High-quality imagery of mattresses and cozy bedroom settings helps to evoke a sense of comfort and relaxation. Peartreerehab.co.uk Reviews

The layout guides the user through the key selling points, from firmness options to the sleep trial, without feeling overwhelming.

• Clean Layout: Uncluttered design that emphasizes product benefits.
• Easy Navigation: Clear menu categories Mattresses, Bedding, Support and direct calls to action.
• Visual Appeal: Professional photography and a calming color palette contribute to a positive user experience.
• Responsiveness: The site appears to be optimized for various devices, ensuring a consistent experience across desktops, tablets, and mobile phones.

Key Value Propositions Highlighted

Novosbed immediately draws attention to several core benefits designed to reassure potential buyers and differentiate themselves in a crowded market.

These include extensive trial periods and customization options.

• 120-Night Sleep Trial: A prominent feature, offering a substantial period to test the mattress at home. This significantly reduces buyer’s remorse and signals confidence in their product.
• Three Firmness Options: Soft, Medium, and Firm choices allow customers to select a mattress tailored to their specific comfort needs, addressing a common pain point for mattress shoppers.
• High-Density Memory Foam: The website consistently highlights the use of “5th-generation high-density memory foam,” suggesting superior durability and pressure relief compared to standard foams.
• Free Shipping & Returns: A common yet crucial offering in online retail, eliminating additional costs and perceived risks for the customer.

Trust Signals and Credibility Indicators

The website integrates several elements designed to build trust and credibility with visitors, crucial for an e-commerce platform selling high-ticket items.

These include customer testimonials and media mentions. Themedicaltherapygroup.com Reviews

• Customer Reviews: A dedicated section showcases positive customer testimonials, often quoting specific benefits like comfort and pain relief. The presence of these reviews, though curated, adds a human element.
• “In the Media” Section: Features snippets from reputable publications like Forbes and The Globe and Mail, lending third-party validation to the brand’s quality and reputation.
• “Rated Highest for Owner Satisfaction” Claim: Novosbed prominently displays data from “Sleep Like the Dead,” asserting that memory foam has the highest owner satisfaction rating among mattress types, and positions Novosbed within this high-satisfaction category. According to Sleep Like the Dead’s data last updated 2023, memory foam mattresses generally show owner satisfaction rates around 80-81%, which is indeed often higher than innerspring 60-65% or hybrid 70-75% types.
• Transparent Policies: Links to detailed policies such as “Warranties,” “Terms & Conditions,” and “Privacy” are readily available, indicating a commitment to transparency.

Novosbed.com Features

Novosbed.com emphasizes a range of features designed to provide a tailored and comfortable sleep experience.

These features extend beyond just the mattress itself, encompassing the purchasing process and the overall customer journey.

Advanced Memory Foam Technology

The core of Novosbed’s offering is its proprietary memory foam.

They highlight its “5th-generation high-density” composition, which they claim contributes to superior comfort and longevity.

• Pressure Point Relief: Memory foam’s inherent ability to contour to the body helps distribute weight evenly, alleviating pressure on common areas like shoulders, hips, and knees. This can be particularly beneficial for side sleepers or those with joint pain.
• Motion Isolation: A significant advantage, especially for couples. The foam absorbs movement, preventing disturbances when a partner shifts or gets out of bed. This means less disruption and more continuous sleep.
• Durability: The term “high-density” often correlates with increased durability. Novosbed suggests their mattresses are built to provide “years of consistent, reliable comfort,” implying a longer lifespan than lower-density alternatives. Industry standards often define high-density foam as having a density of 4.0 PCF pounds per cubic foot or higher, contributing to better longevity.
• Temperature Regulation Implicit: While not explicitly stated as a primary feature for their classic Novosbed, the “Full Moon by GoodMorning.com” mattress, also sold on the site, specifically mentions “full-body cooling.” This indicates an awareness of potential heat retention issues with memory foam and their efforts to mitigate it in some models.

Customizable Firmness Options

Understanding that “one size fits all” doesn’t apply to mattresses, Novosbed offers significant customization, a key differentiator. Ajaxsecuritysystem.co.uk Reviews

• Soft: Ideal for those who prefer a plush, cloud-like feel, often favored by side sleepers seeking deep contouring and pressure relief.
• Medium: A balanced option, providing a blend of support and softness, suitable for a wide range of sleepers, including back and combination sleepers.
• Firm: Designed for those who need robust support and prefer sleeping “on” the mattress rather than “in” it. Often preferred by stomach sleepers or those with back pain requiring a firmer surface.
• Comfort+ Kit Post-Purchase Adjustment: While not explicitly detailed on the homepage, Novosbed is known for its unique Comfort+ kit. If a customer finds their chosen firmness isn’t quite right after the trial period begins, they can request this kit to adjust the mattress’s feel either soften or firm it up without needing a full return. This demonstrates an exceptional commitment to customer satisfaction and flexibility.

Comprehensive Sleep Trial and Return Policy

Novosbed’s 120-night sleep trial is a cornerstone of their customer-centric approach, minimizing financial risk.

• Risk-Free Trial: Customers can try the mattress in their home for nearly four months. This generous period allows the body to fully adjust to a new sleeping surface and provides ample time to assess suitability.
• Free Shipping: Mattresses are shipped directly to the customer’s door without additional cost, removing an initial barrier to purchase. Note: A shipping fee “may apply for some states,” indicating a need for customers to verify based on location.
• Free Returns: If the mattress doesn’t meet expectations, Novosbed covers the return shipping costs and arranges for pickup. This completely eliminates the financial risk for the customer, making the purchase decision much easier.
• Full Refund: Upon a successful return, customers receive a full refund, ensuring no financial loss if the product isn’t suitable.

Environmental Consciousness

Novosbed highlights its efforts towards sustainability, appealing to environmentally aware consumers.

• Optimized Manufacturing: Surplus materials from mattress production are reportedly recycled or repurposed, minimizing waste. This suggests a commitment to circular economy principles where possible.
• Longer-Lasting Product: By emphasizing durable, high-density foams and quality textiles, Novosbed aims to produce mattresses that last longer, thereby reducing the frequency of replacement and overall material consumption.
• TENCEL® Textiles: The use of TENCEL® fibers in the mattress cover is a significant point. TENCEL® is derived from sustainable wood sources through a closed-loop production process, which minimizes water and energy use and recycles solvents. This is a strong indicator of a commitment to sustainable material sourcing. In 2022, the global TENCEL™ fiber market size was valued at USD 1.3 billion and is projected to grow, reflecting increasing demand for sustainable textiles.

Novosbed.com Pros & Cons

When evaluating Novosbed.com, it’s helpful to weigh the advertised benefits against any potential drawbacks, allowing for a balanced perspective on their offerings.

Pros

Novosbed presents several compelling advantages for potential mattress buyers, focusing on quality, customer service, and convenience.

• High-Quality Memory Foam: The emphasis on “5th-generation high-density memory foam” suggests a product designed for superior comfort, pressure relief, and longevity. This aligns with what many consumers seek in a premium memory foam mattress.
• Excellent Trial Period: A 120-night sleep trial is generous, providing ample time for the body to adjust and for customers to confidently decide if the mattress is right for them. This minimizes buyer’s anxiety, a significant factor in online mattress purchases.
• Customizable Firmness: Offering Soft, Medium, and Firm options directly addresses the diverse needs of sleepers. This customization is a major plus, as mattress firmness is highly subjective and crucial for sleep quality.
• Free Shipping and Returns: The removal of shipping and return costs makes the purchase truly risk-free from a financial perspective, a standard but highly valued perk in the online mattress industry.
• Strong Customer Satisfaction Data: Citing “Sleep Like the Dead” for high owner satisfaction rates for memory foam, and by extension Novosbed, adds a layer of credibility and reassurance. Sleep Like the Dead’s extensive consumer surveys consistently show memory foam as a top performer in satisfaction.
• Environmental Initiatives: The commitment to optimized manufacturing, durable products, and the use of TENCEL® textiles appeals to environmentally conscious consumers, demonstrating a sense of corporate responsibility.
• Comfort+ Kit Unique Selling Proposition: While not heavily advertised on the homepage, the option to fine-tune firmness post-purchase with a Comfort+ kit is a significant advantage, reducing the likelihood of a full return. This demonstrates proactive problem-solving.
• Made in Canada: For some consumers, the “Made in Canada” label can signify adherence to higher manufacturing standards and quality control compared to products sourced from other regions.

Cons

Despite its advantages, there are some aspects of Novosbed.com that might be viewed as potential drawbacks or areas where further clarity could be beneficial. Australianevisaonline.org Reviews

• Premium Price Point: While the website doesn’t explicitly list prices on the homepage, memory foam mattresses, especially “high-density” ones, tend to be more expensive than basic innerspring or foam options. For budget-conscious consumers, this could be a barrier. A quick check reveals Queen size Novosbed mattresses often range from $1,000-$2,000+ depending on sales, which is premium for online brands.
• Limited Physical Presence: As an online-only retailer, customers cannot physically try out the mattress before purchase, which can be a deterrent for those who prefer an in-store experience. The 120-night trial mitigates this, but some prefer immediate tactile testing.
• Potential for Heat Retention: While TENCEL® is used in the cover and the “Full Moon” mattress mentions cooling, memory foam generally has a reputation for trapping heat more than other mattress types. For hot sleepers, this could be a concern unless specifically addressed in product specifications for each model.
• Financing Options: The website mentions “Affirm orders” not being eligible for certain promotions. Affirm is a common “Buy Now, Pay Later” BNPL service that often involves interest, which would not be permissible for those adhering to Islamic financial principles. This means that while purchasing the mattress itself might be permissible, using interest-based financing to do so would not be. For Muslims, it is crucial to avoid any financing options that involve Riba interest. Customers should only opt for direct payment or interest-free installment plans if available.
• Dependency on Online Reviews: While they feature media mentions and customer reviews, relying solely on online feedback means subjective experiences are amplified. Independent, third-party reviews and certifications beyond what is presented on their site would provide even greater assurance.
• Shipping Exclusions/Fees: The disclaimer “A shipping fee may apply for some states” means that not all customers will receive truly free shipping, which could be a minor inconvenience or unexpected cost for some.

Novosbed.com Alternatives

For consumers exploring mattress options, especially those prioritizing specific features, ethical considerations, or price points, several alternatives to Novosbed.com exist.

These can range from other direct-to-consumer brands to traditional retailers.

Direct-to-Consumer Memory Foam Brands

The “bed-in-a-box” market is highly competitive, offering numerous choices similar to Novosbed.

• Casper: One of the pioneers in the online mattress space, offering various foam and hybrid models. Known for a balanced feel and strong marketing. Casper provides a 100-night trial and 10-year warranty.
• Purple: Distinguished by its unique grid technology Hyper-Elastic Polymer, which offers a distinct feel for pressure relief and airflow. Purple mattresses are known for their cooling properties and unique support. They also offer a 100-night trial.
• Saatva: While offering memory foam options like the Loom & Leaf, Saatva is also known for luxury innerspring and hybrid mattresses delivered with white-glove service setup and old mattress removal. They provide a 365-night trial and a lifetime warranty.
• Tuft & Needle: Known for their adaptive foam, offering a slightly firmer feel than traditional memory foam. They focus on simplicity and affordability. Tuft & Needle offers a 100-night trial and a 10-year warranty.
• Nectar: A popular memory foam brand emphasizing comfort and cooling. Nectar offers a very generous 365-night trial and a “Forever Warranty,” making it a strong contender for those prioritizing long trial periods.

Hybrid and Innerspring Alternatives

For those who may not prefer the deep contouring of memory foam or have concerns about heat retention, hybrid and innerspring mattresses offer different feels and benefits.

• Hybrid Mattresses: Combine the support of innerspring coils with comfort layers of foam, latex, or memory foam. Brands like DreamCloud, Helix, or Awara latex hybrid offer these. They provide a balance of support, bounce, and pressure relief, often with better airflow than all-foam models.
• Innerspring Mattresses: Traditional coil-based mattresses offer firm support and excellent airflow. While many online brands focus on foam or hybrid, traditional retailers still offer a wide range of innerspring options from brands like Sealy, Serta, or Simmons.

Ethical and Financial Considerations in Alternatives

When exploring alternatives, particularly for those adhering to Islamic principles, the emphasis should be on the product’s quality and the permissibility of the financial transaction. Getcaptchajob.com Reviews

• Avoid Interest-Based Financing: Many mattress retailers, both online and brick-and-mortar, offer financing through third-party lenders like Affirm, Klarna, or store credit cards that involve Riba interest. It is crucial to avoid these options.
• Prioritize Direct Payment: The most permissible way to purchase a mattress is through direct, upfront payment via permissible methods debit card, credit card that is paid off immediately, bank transfer.
• Seek Halal Financing Options if available: Some niche financial institutions or retailers may offer Sharia-compliant installment plans e.g., Murabaha, where the retailer buys the item and sells it to the customer at a marked-up, fixed price payable in installments, without charging interest. These are rare in the general mattress market but worth inquiring about if financing is essential.
• Focus on Durability and Value: Investing in a durable, high-quality mattress that will last for many years is a wise decision, as it reduces the need for frequent replacements and encourages responsible consumption. Look for long warranties and positive long-term user reviews.

How to Cancel Novosbed.com Subscription

Based on the Novosbed.com website, there doesn’t appear to be a subscription service that requires cancellation in the traditional sense.

Novosbed primarily sells one-time purchases of mattresses and bedding accessories, rather than recurring monthly boxes or memberships.

Therefore, the concept of “canceling a subscription” as one might for a streaming service or a meal kit delivery service doesn’t directly apply here.

Understanding Novosbed’s Purchase Model

Novosbed operates on a direct-to-consumer model for individual product sales.

When you purchase a mattress or bedding item, it’s a one-off transaction. Velcroft.com Reviews

There are no automatic renewals or recurring charges.

• One-Time Purchases: All products, including mattresses, foundations, protectors, sheets, and pillows, are sold as individual, non-recurring purchases.
• No Membership Fees: There are no membership fees, monthly service charges, or subscription tiers associated with owning a Novosbed product.
• “Free Value Bundle” as a One-Time Offer: Promotions like the “FREE Value Bundle” are one-time offers tied to a mattress purchase, not an ongoing subscription.

What You Might Be Looking To “Cancel”

If you’re searching for “How to cancel Novosbed.com subscription,” you might be referring to one of the following scenarios:

1. Cancelling a Pending Order: If you placed an order recently and it hasn’t shipped yet, you might be able to cancel it. This would involve contacting their customer service immediately.
   • Action: Contact Novosbed customer service via phone 1-844-456-4506 or email as soon as possible after placing the order. Be prepared with your order number. Orders that have already shipped cannot be cancelled and would fall under the return policy.
2. Initiating a Return within the 120-Night Sleep Trial: This is the most common reason customers might want to “cancel” their relationship with the mattress. If you’re within the 120-night trial period and decide the mattress isn’t for you, you can initiate a return for a full refund.
   • Action: Refer to the “Sleep Trial” section on their website or contact their customer service. They will guide you through the process of arranging for the mattress pickup and processing your refund. According to their terms, returns within this period are free.
3. Cancelling a Financing Agreement e.g., Affirm: If you financed your Novosbed purchase through a third-party service like Affirm, you would need to cancel or manage that agreement directly with Affirm, not with Novosbed. This is a separate financial arrangement.
   • Action: Log in to your Affirm account or contact Affirm’s customer support to understand their cancellation or early payment policies. It is crucial to avoid any financing that involves Riba interest, as previously mentioned. If you have already entered such an agreement, seek advice on how to minimize or eliminate interest payments as quickly as possible.
4. Unsubscribing from Email Marketing: If you’re receiving marketing emails from Novosbed.com and wish to stop them, this is a standard email unsubscribe process.
   • Action: Scroll to the bottom of any marketing email from Novosbed and click the “Unsubscribe” link.

In summary, Novosbed.com does not offer a subscription service. Your interaction with them is typically a one-time purchase, managed by their standard return policies during the trial period or direct customer service for order modifications.

Novosbed.com Pricing

While specific real-time pricing isn’t displayed dynamically on the Novosbed.com homepage, a deeper dive into their product range and typical online mattress market pricing provides a clear picture. Novosbed positions itself in the mid-to-premium segment of the direct-to-consumer memory foam mattress market.

General Price Range for Novosbed Mattresses

Based on historical data and typical pricing for high-density memory foam mattresses of this caliber, you can expect the following approximate price ranges prices can fluctuate due to sales and promotions: Phoneguardianapp.com Reviews

• Twin Size: $700 – $1,000
• Twin XL Size: $800 – $1,100
• Full Size: $1,000 – $1,300
• Queen Size: $1,200 – $1,600
• King Size: $1,500 – $2,000+
• California King Size: $1,500 – $2,000+

These prices reflect their commitment to “5th-generation high-density memory foam” and the extensive trial period, which contribute to a higher perceived value.

Full Moon by GoodMorning.com Pricing

Novosbed also features the “Full Moon by GoodMorning.com” mattress, marketed as an “incredible value” option.

This indicates a more budget-friendly alternative within their offerings.

• Starting at only $329: This price point is significantly lower than their premium Novosbed line, suggesting a different construction or fewer advanced features, aimed at a wider market segment. This initial price likely refers to a Twin size, with larger sizes being progressively more expensive.
• Includes a FREE Value Bundle: Even at this lower price point, the Full Moon mattress currently includes the “Sateen Cotton Sheet Set – FREE” and “Mattress Protector – FREE,” enhancing its value proposition.

Pricing of Bedding Accessories

In addition to mattresses, Novosbed.com offers a range of bedding accessories, each with its own pricing:

• Foundations: These typically range from $200 Twin to $400-$600 King/Cal King, depending on construction and materials.
• Mattress Protectors: High-quality, waterproof protectors often fall in the $50-$150 range, depending on size.
• Sateen Cotton Sheets: A premium sheet set can cost anywhere from $80 to $200+, depending on thread count and size.
• Memory Foam Pillows: These typically range from $70-$120 per pillow, given their high-density memory foam construction.
• Microfiber Pillows: Often a more budget-friendly option, ranging from $40-$80 per pillow.

Factors Influencing Pricing

Several elements contribute to Novosbed’s pricing strategy: Fern.rf.gd Reviews

• Material Quality: The use of “high-density” foams and TENCEL® textiles are premium materials that naturally drive up manufacturing costs.
• Research and Development: Investing in “5th-generation” foam technology implies ongoing R&D, which is factored into the price.
• Trial Period and Returns: The cost of offering a 120-night risk-free trial, free shipping, and free returns is substantial and is often integrated into the product’s overall price. Returns involve logistics, cleaning, and sometimes donation or recycling.
• Marketing and Branding: As an online direct-to-consumer brand, significant investment in marketing and building brand awareness is necessary, which also plays a role in pricing.
• Canadian Manufacturing: Manufacturing in Canada may entail higher labor and operational costs compared to sourcing from other countries, potentially contributing to the premium price.

Important Note on Financing: While Novosbed partners with Affirm for financing, which allows customers to pay over time, it is crucial to understand that Affirm typically charges interest, making it an impermissible option for Muslims. Consumers should be prepared to purchase the mattress outright or seek permissible financing methods if available elsewhere.

Novosbed.com vs. Competitors

When evaluating Novosbed, it’s beneficial to compare its offerings against some of its prominent competitors in the online mattress market.

This highlights Novosbed’s unique selling points and where it stands in relation to other popular brands.

Novosbed vs. Casper

• Novosbed: Focuses exclusively on high-density memory foam with three distinct firmness options Soft, Medium, Firm. Offers a 120-night trial and the unique Comfort+ Kit for post-purchase firmness adjustment. Emphasizes durability and environmental responsibility. Generally, a more traditional “sinking in” memory foam feel.
• Casper: Offers a wider range of mattresses including all-foam, hybrid, and even spring models. Known for a “zoned support” system firmer under hips, softer under shoulders and a more “balanced foam” feel that aims to be universally comfortable rather than a deep contour. Typically has a 100-night trial. Casper has a broader market appeal due to its diverse product line.
• Verdict: Choose Novosbed for a pure, customizable memory foam experience with exceptional post-purchase flexibility. Choose Casper for more variety in mattress types and a universally designed foam feel.

Novosbed vs. Nectar

• Novosbed: Premium high-density memory foam, three firmness levels, 120-night trial, Comfort+ Kit. Positions itself on advanced foam technology and customization.
• Nectar: Also a memory foam mattress, but generally offers a single “medium-firm” feel that aims for broad appeal. Known for its very generous 365-night trial and “Forever Warranty.” Often perceived as a great value memory foam option, frequently running aggressive sales. Tends to have a more traditional, deep memory foam contour.
• Verdict: Novosbed offers more firmness customization and the Comfort+ Kit. Nectar offers a significantly longer trial and warranty, often at a very competitive price point for a popular memory foam mattress.

Novosbed vs. Purple

• Novosbed: Traditional memory foam feel with body contouring and motion isolation.
• Purple: Utilizes a patented Hyper-Elastic Polymer Grid instead of traditional foam layers. This grid provides a unique feel that is both pressure-relieving and supportive, with excellent airflow for cooling. It’s distinctively bouncy and responsive, feeling very different from memory foam. Purple offers a 100-night trial.
• Verdict: If you prefer the classic, deep contouring feel of memory foam, Novosbed is your choice. If you’re looking for something entirely different—a responsive, highly breathable, and uniquely pressure-relieving surface—Purple is the clear alternative.

Novosbed vs. Saatva Loom & Leaf

• Novosbed: Specializes in memory foam, shipped in a box.
• Saatva Loom & Leaf: Saatva’s memory foam offering. Unlike Novosbed, Loom & Leaf is a luxury memory foam mattress that is not compressed and shipped in a box. It’s delivered flat with free white-glove delivery and old mattress removal. It offers two firmness options Relaxed Firm and Firm. Saatva emphasizes a more traditional luxury experience and higher-end materials. Offers a 365-night trial.
• Verdict: Novosbed offers convenience and cost-effectiveness of a bed-in-a-box. Loom & Leaf provides a luxury, full-service delivery experience with premium non-compressed memory foam.

Key Differentiators of Novosbed

• Firmness Customization: The ability to choose between Soft, Medium, and Firm, coupled with the Comfort+ Kit, sets Novosbed apart in its commitment to personalized comfort.
• High-Density Foam: Their emphasis on “5th-generation high-density memory foam” suggests a focus on durability and robust support, appealing to those looking for a long-lasting product.
• Canadian Manufacturing: For some, this indicates a commitment to certain quality standards and labor practices.
• Environmental Responsibility: The use of TENCEL® and waste reduction efforts are appealing to eco-conscious buyers.

In summary, Novosbed holds its own as a strong contender for those seeking a premium, customizable memory foam mattress with excellent trial terms and a commitment to quality and sustainability.

Its primary competitors often differentiate through varied material constructions, trial lengths, or price points. Kereby.dk Reviews

How to Cancel Novosbed.com Free Trial

The term “free trial” in the context of Novosbed.com refers to their 120-night risk-free sleep trial for mattresses. It’s not a subscription trial that automatically renews, but rather a period during which you can try out the mattress and return it for a full refund if you’re not satisfied. If you wish to “cancel” this trial, it means you want to initiate a return.

Steps to Initiate a Return Cancel Your Free Trial

The process for returning a Novosbed mattress during the 120-night trial is straightforward and customer-friendly.

1. Ensure You Are Within the Trial Window:

   • The 120-night trial begins on the day your mattress is delivered. Make sure you are still within this period.
   • Novosbed often recommends sleeping on the mattress for at least 30 nights to allow your body to adjust and the mattress to fully decompress before making a final decision. This helps prevent premature returns.

2. Contact Novosbed Customer Service:

   • This is the primary step. You will need to reach out to their support team to inform them of your decision to return the mattress.
   • Phone: 1-844-456-4506 This is often the quickest method for immediate assistance.
   • Email: Look for a contact form or email address on their “Contact Us” or “Help & FAQ” pages.
   • Provide Information: Have your order number, purchase date, and reason for return ready. While you don’t need a specific “reason” to return, providing feedback can be helpful for their product development.

3. Arrange for Mattress Pickup: Eventssmarter.com Reviews

   • Novosbed handles the logistics of the return. They do not require you to re-box or ship the mattress yourself.
   • They will work with you to schedule a convenient time for a local charity or recycling partner to pick up the mattress from your home. This is often highlighted as part of their environmental efforts, ensuring mattresses don’t just end up in landfills.
   • No Cost to You: Novosbed states that returns are “free,” meaning you won’t pay for the pickup or shipping fees associated with the return.

4. Receive Your Full Refund:

   • Once the mattress has been successfully picked up and processed, Novosbed will issue a full refund to your original payment method.
   • Processing Time: Refunds typically take a few business days to process and appear on your statement, depending on your bank or credit card company.

Important Considerations:

• Comfort+ Kit: Before initiating a return, consider if the Comfort+ Kit could resolve your issue. If the firmness isn’t quite right, Novosbed offers this kit to adjust the feel softer or firmer without needing a full return. This demonstrates a commitment to customer satisfaction and might save you the hassle of a return. You would typically request this kit from customer service.
• Condition of Mattress: While not explicitly stated on the homepage for returns, generally, mattresses returned within a trial period should be in good, clean condition, free from excessive stains or damage, to be eligible for a full refund. Using a mattress protector often included in the free bundle is highly recommended for this reason.
• Financing Agreements: If you purchased using an interest-based financing option like Affirm, remember that cancelling the trial returning the mattress means Novosbed will refund the purchase price, which will then be applied to your Affirm loan. You will need to confirm with Affirm that your loan is fully closed and that no interest or remaining payments are due, especially if you had made initial payments. Again, it is critical to avoid Riba interest in financial dealings.

By following these steps, you can effectively “cancel” your Novosbed free trial and ensure a smooth return process if the mattress doesn’t meet your sleep needs.

Frequently Asked Questions

Is Novosbed a good quality mattress?

Based on the website’s claims, Novosbed emphasizes its “5th-generation high-density memory foam,” which suggests a focus on quality, durability, and superior pressure relief.

They also cite “Sleep Like the Dead” for high owner satisfaction ratings for memory foam mattresses, aligning themselves with positive consumer experiences.

What is the Novosbed 120-night sleep trial?

The Novosbed 120-night sleep trial allows you to try their mattress in your home for 120 nights approximately four months from the date of delivery. Klinik-almenmedicin-lemvig.dk Reviews

If you’re not satisfied within this period, you can return it for a full refund.

Does Novosbed offer different firmness options?

Yes, Novosbed mattresses are available in three distinct firmness levels: Soft, Medium, and Firm, allowing customers to choose the option that best suits their comfort preferences and sleeping style.

Is shipping free for Novosbed mattresses?

Yes, Novosbed generally offers free shipping within most areas.

However, the website notes that “A shipping fee may apply for some states,” so it’s advisable to check during checkout or contact customer service for specific details based on your location.

How do I return a Novosbed mattress?

To return a Novosbed mattress within the 120-night trial, you need to contact their customer service. Csadigital.net Reviews

They will arrange for a free pickup of the mattress from your home, often through a local charity or recycling partner, and then process a full refund.

What is the Comfort+ Kit?

While not explicitly detailed on the homepage, the Comfort+ Kit is a unique offering from Novosbed that allows customers to fine-tune the firmness of their mattress after purchase.

If the initial firmness isn’t quite right, you can request this kit to either soften or firm up the mattress without needing a full return.

Are Novosbed mattresses made in Canada?

Yes, Novosbed mattresses are designed and manufactured in Canada, as indicated by their parent company, GoodMorning.com, based in Edmonton, Alberta.

Does Novosbed use environmentally friendly materials?

Novosbed states a commitment to environmental consciousness. Constructor.tech Reviews

They highlight using TENCEL® textiles in their mattress covers, which are derived from sustainable wood sources through an eco-friendly closed-loop process.

They also mention recycling or repurposing surplus materials during manufacturing.

Can I finance a Novosbed mattress purchase?

Yes, Novosbed partners with Affirm for financing options.

However, it is crucial to note that Affirm typically charges interest, which is not permissible according to Islamic financial principles.

For Muslims, it is advisable to avoid interest-based financing and opt for direct payment or look for genuinely interest-free installment options if available elsewhere. Iconshears.com Reviews

What other products does Novosbed.com sell besides mattresses?

Beyond mattresses, Novosbed.com offers a range of bedding accessories including mattress foundations, mattress protectors, sateen cotton sheets, memory foam pillows, and microfiber pillows.

Is the Novosbed mattress a good option for side sleepers?

The Novosbed Soft firmness option is often recommended for side sleepers as it provides deeper contouring and pressure relief, which can cushion the shoulders and hips effectively.

Is the Novosbed mattress good for back pain?

The Medium and Firm options of the Novosbed mattress can be beneficial for back pain sufferers, depending on individual preference and the nature of the pain.

The Firm option provides robust support, while the Medium offers a balance of support and pressure relief, which can help maintain spinal alignment.

How long does a Novosbed mattress last?

Novosbed emphasizes the durability of its “high-density memory foam,” suggesting their mattresses are designed to provide “years of consistent, reliable comfort.” While specific lifespan depends on usage, high-density foams generally indicate good longevity, often 7-10 years or more. Memberdev.com Reviews

What is the “Full Moon by GoodMorning.com” mattress?

The “Full Moon by GoodMorning.com” is a value-focused foam mattress offered on the Novosbed website.

It’s positioned as a more affordable option that still provides comfort, cooling, and support, starting at a lower price point than the premium Novosbed line.

Do Novosbed mattresses off-gas have a smell?

Like most new foam mattresses, a Novosbed mattress may have a slight “new mattress” smell off-gassing upon unboxing.

This is typically harmless and dissipates within a few hours to a few days in a well-ventilated room.

Can I try a Novosbed mattress in a store?

No, Novosbed operates as an online-only, direct-to-consumer brand.

You cannot physically try their mattresses in a traditional retail store.

Their 120-night in-home sleep trial is designed to replace the need for an in-store test.

What is the warranty on Novosbed mattresses?

While the specific warranty length isn’t highlighted on the homepage, most reputable online mattress companies, including those under the GoodMorning.com umbrella, typically offer a 10-year non-prorated warranty or longer on their mattresses, covering manufacturing defects.

It’s advisable to check their dedicated “Warranties” page for full details.

How does Novosbed compare to Tempur-Pedic?

The website mentions media reviews comparing Novosbed favorably to Tempur-Pedic, particularly in terms of material similarity and owner satisfaction, but at a “nearly $3,000 cheaper” price point.

This suggests Novosbed aims to offer a premium memory foam experience similar to Tempur-Pedic but at a more accessible price.

Does Novosbed offer white-glove delivery or old mattress removal?

The website does not explicitly state white-glove delivery or old mattress removal as a standard service with purchase.

Shipping is free, and returns involve pickup, but initial setup is typically a self-service process.

How do I contact Novosbed customer service?

You can contact Novosbed customer service by phone at 1-844-456-4506. They also typically provide contact forms or email addresses on their “Contact,” “Help & FAQ,” or “Support” pages on the website.