Thermogroup.com Reviews

Based on checking the website, Thermogroup.com appears to be a legitimate online retailer specializing in electric boilers and related heating system accessories.

The site, operated by Lowtech SAS, a family-owned company based in Strasbourg, France, focuses on providing “low-tech” electric boilers designed for efficiency and ease of installation.

They emphasize a straightforward, mechanical design without complex electronics, aiming for longevity and high reparability.

The company highlights several key aspects, including a 9.8/10 customer rating from 137 reviews, free delivery, a 30-day risk-free trial period extended from the standard 14 days, and a commitment to competitive pricing.

They offer a range of electric boilers from 4 kW to 24 kW suitable for various living spaces, along with essential accessories like expansion tanks, water purification kits, and circulators.

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The site provides detailed technical specifications, installation examples, and customer support, including a direct line to their experts and a 7/7 availability for project studies.

While the website presents itself as a reliable source for heating solutions, it’s always prudent for consumers to conduct their own thorough due diligence, compare offers, and consult with local professionals to ensure the products meet their specific needs and comply with regional regulations.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Thermogroup.com Review & First Look

Thermogroup.com immediately presents itself as a dedicated platform for electric heating solutions, specifically electric boilers.

The site’s design is clean and functional, with a clear focus on its primary product: the “MINI EUROPE” electric boiler.

The prominent display of a “9.8/10” rating from 137 reviews on the homepage suggests a positive customer perception, although the source of these reviews isn’t immediately detailed on the main page.

This initial impression is of a specialized vendor aiming to simplify the heating system acquisition process for consumers.

Upon a closer look, the website is structured to guide visitors through product selection, offering various boiler capacities from 4.5 kW up to 24 kW, catering to different property sizes e.g., 50m² up to 300m². The emphasis on “low-tech” design—meaning boilers without complex electronics—is a core selling point, positioned as a benefit for longevity and ease of maintenance. Heynepmarkets.com Reviews

This approach aligns with a philosophy of simplicity and durability over intricate, potentially failure-prone electronic systems.

Initial Impressions on Product Range

This streamlined offering indicates a focus on specific, well-defined solutions rather than a sprawling catalog.

• Boiler Capacities:
  • 4.5 kW: Suitable for up to 50m²
  • 6 kW: Suitable for up to 70m²
  • 9 kW: Suitable for up to 100m²
  • 12 kW: Suitable for up to 140m²
  • 15 kW: Suitable for up to 180m²
  • 18 kW: Suitable for up to 220m²
  • 24 kW: Suitable for up to 300m²
• Key Features Highlighted:
  • No Electronics: Promotes reliability and easy repair.
  • Compatibility: Works with various hydraulic systems like radiators and underfloor heating.
  • Compact Design: Described as small and lightweight, suitable for wall mounting.
• Accessories: The site also offers crucial accessories like expansion tanks, water purification kits, and circulators, emphasizing a holistic solution for heating system setup and maintenance.

Website Navigation and User Experience

Navigation on Thermogroup.com appears intuitive.

The main menu includes “Chaudières électriques,” “Accessoires,” “Avis,” “Blog,” “Devis,” and “Commander,” making it easy for users to find what they need.

Product pages provide detailed specifications, images, and pricing, with clear calls to action. Sayso.in Reviews

The site also offers a “Demander un devis” option for customized project studies, which is a valuable feature for potential buyers unsure about their specific heating needs.

The presence of contact information, including phone numbers and email, for direct expert advice, further enhances the user experience, making it feel like a supportive vendor rather than just an e-commerce platform.

Thermogroup.com Pros & Cons

When evaluating Thermogroup.com, it’s essential to weigh its strengths against potential drawbacks.

The website highlights several compelling advantages, particularly for those seeking straightforward and reliable heating solutions.

However, as with any online purchase of substantial equipment, certain considerations warrant attention. Readsremovals.com Reviews

Pros: Focus on Reliability and Simplicity

Thermogroup.com’s business model is built around a “low-tech” philosophy, which translates into several key benefits for the consumer.

• Mechanical Reliability: The primary advantage is the emphasis on electromechanical design without complex electronics. This significantly reduces the likelihood of electronic failures, which are common points of failure in modern appliances. A simpler design often means fewer components that can break down. This is particularly appealing for homeowners seeking a durable, long-lasting heating solution.
• High Reparability and Longevity: Directly linked to the “low-tech” approach, the boilers are designed for easy repair and component replacement. The website states, “Notre technologie électromécanique est remplaçable à vie.” This commitment to reparability is a significant advantage in an era of increasing electronic obsolescence. The company also highlights an “Indice de réparabilité” repairability index for their products, reflecting a commitment to sustainable consumption.
• Cost-Effectiveness: Thermogroup.com positions its electric boilers as an economical choice both in terms of initial purchase price and installation. They claim to offer “the lowest purchase price on the Internet” and estimate installation costs between €200 and €1000, suggesting that many users can even install it themselves 70% reportedly do. This makes electric heating more accessible to a broader audience.
• Energy Efficiency: Electric boilers from Thermogroup are stated to have a near 100% efficiency, as “indicated by the Selectra comparator.” This means almost all electrical energy consumed is converted into heat, minimizing waste. Furthermore, the option to couple these boilers with photovoltaic panels or wind turbines for self-consumption aligns with growing interest in sustainable and self-sufficient energy solutions.
• Strong Customer Support and Guarantees: The website emphasizes a family-owned company with a 9.8/10 customer rating from 137 reviews. They offer:
  • 7/7 customer service for project studies and assistance.
  • A 30-day risk-free trial period extended from the legal 14 days, with full refunds for returns.
  • Free delivery and quick shipping 24/48h.
  • A 2-year product warranty, with readily available spare parts.
• No Mandatory Annual Maintenance: Unlike gas or oil boilers, electric boilers do not require mandatory annual maintenance, reducing ongoing costs and administrative burden for homeowners. This also means no chimney or fuel storage is needed.

Cons: Important Considerations

While the benefits are significant, potential buyers should be aware of certain aspects:

• Energy Cost: While the purchase price and installation are low, the operating cost of electric heating can be higher in regions with elevated electricity prices. While the efficiency is near 100%, electricity is often more expensive per kilowatt-hour than natural gas or other heating fuels. Users must assess their local electricity tariffs and compare them against alternatives like gas or heat pumps to determine long-term cost-effectiveness. The website does acknowledge heating represents “about 2/3 of household energy expenses.”
• Geographical Focus French/European: The website content is primarily in French, and the company is based in Strasbourg, France. While they mention shipping across Europe, this suggests their primary market is in French-speaking regions and potentially other parts of Europe. This could impact delivery times, customer support availability, and product compatibility e.g., electrical standards, certifications for international buyers outside their core service area.
• Limited Product Variety: The focus on “low-tech” electric boilers means a limited range of heating technologies. Consumers looking for more advanced systems like heat pumps, hybrid boilers, or smart home integrations might find the options restrictive. The site explicitly states their preference for simple, durable solutions.
• Dependency on Electrical Infrastructure: The effectiveness and cost of an electric boiler are heavily dependent on the existing electrical infrastructure of a home. Larger boilers e.g., 15 kW, 24 kW may require a three-phase electrical supply 400V or a significant single-phase capacity 230V, potentially necessitating an electrical panel upgrade or an increase in the electricity subscription, which can incur additional costs.
• Lack of Publicly Verifiable Reviews on Third-Party Sites: While the website prominently displays a “9.8/10” rating, it’s beneficial to also check for reviews on independent, third-party platforms like Trustpilot, Google Reviews, etc. to get a broader, unbiased perspective from other customers. The source of the 137 reviews isn’t immediately transparent on the homepage.
• Self-Installation Responsibility: While “easy to install” is a pro, undertaking a self-installation carries inherent risks. Improper installation could lead to inefficiencies, safety hazards, or voiding warranties. While the company offers advice, consulting with a qualified professional plumber, heating engineer, electrician is often recommended, especially for complex setups or adherence to local building codes.

In summary, Thermogroup.com presents a compelling case for consumers prioritizing simplicity, reliability, and cost-effectiveness in their heating solutions, particularly those comfortable with electric heating and potentially self-installation.

However, prospective buyers should carefully consider their local energy costs, electrical infrastructure, and ensure the product meets their specific needs and local regulations.

Thermogroup.com Pricing

Thermogroup.com offers a clear pricing structure for its electric boilers, presented alongside a promotional discount. Heavenlydelights.com Reviews

The pricing is transparent, with the original price crossed out and the discounted price prominently displayed.

It’s important to note that these prices are in Euros € and are inclusive of VAT TTC.

Boiler Pricing Mini Europe – without circulator

The “Mini Europe” series offers various power outputs to suit different home sizes:

• 4.5 kW:
  • Covers up to 50m²
  • Original Price: €774
  • Promotional Price: €599*
  • Available in 230V 20A or 400V 7A
  • Adjustable power: 1.5, 3, or 4.5 kW
• 6 kW:
  • Covers up to 70m²
  • Original Price: €874
  • Promotional Price: €679*
  • Available in 230V 26A or 400V 9A
  • Adjustable power: 2, 4, or 6 kW
• 9 kW:
  • Covers up to 100m²
  • Original Price: €974
  • Promotional Price: €749*
  • Available in 230V 39A or 400V 13A
  • Adjustable power: 3, 6, or 9 kW
• 12 kW:
  • Covers up to 140m²
  • Original Price: €1074
  • Promotional Price: €829*
  • Available in 230V 52A or 400V 17A
  • Adjustable power: 4, 8, or 12 kW
• 15 kW:
  • Covers up to 180m²
  • Promotional Price: €829* Note: The website text has the same original and promo price for 12kW and 15kW, which might be a typo for the 15kW original price, but the promo price is consistent.
  • Available in 400V 22A
  • Adjustable power: 5, 10, or 15 kW

Boiler Pricing Mini Europe + with Circulator

This version includes a WILO Yonos Para Class A circulator for optimized heat distribution:
* Original Price: €1174
* Promotional Price: €899*
* Original Price: €1274
* Promotional Price: €979*
* Original Price: €1374
* Promotional Price: €1049*

• 18 kW:
  • Covers up to 220m²
  • Original Price: €1624
  • Promotional Price: €1249*
  • Available in 400V 26A
  • Adjustable power: 6, 12, or 18 kW
• 24 kW:
  • Covers up to 300m²
  • Original Price: €1774
  • Promotional Price: €1369*
  • Available in 400V 35A
  • Adjustable power: 9, 15, or 24 kW

Accessory Pricing

Thermogroup.com also offers a range of accessories for heating system optimization and protection: Expobeds.com Reviews

• Vase d’expansion GITRAL MB12 12 liters: €99 TTC
  • Includes Té ¾” FFM, mural support, Flexible 50 cm.
• Kit de remplissage d’eau purifiée Elysator: €169 TTC
  • Includes Té ¾” FFM + Vannes d’arrêt, Nez de robinet ¾”.
• Pot à boue Reflex Exdirt: €119 TTC
  • Includes Raccord ¾” MM. An optional Reflex Exferro magnetic accessory is also available for ferrous particles.
• Anti-microbulles Microbubble separator: €119 TTC
  • Includes Coude ¾” MF, Raccord ¾” MM.
• Circulateur d’eau SPCO FGD25-6: €149 TTC
  • Includes Set raccord 2 pièces 1″ FF, Raccord 1″ -> ¾” MM.

Payment Options

Thermogroup.com offers a variety of payment methods, catering to different preferences and regional specifics:

• Bank Transfer: Standard option, with delivery after payment receipt.
• Credit/Debit Card Carte Bleue, E-banking, AMEX: Common online payment.
• Installment Payments with Alma: Allows for payments in multiple installments for purchases between €360 and €2,000. Note: Alma’s general terms and conditions apply.
• PayPal: Redirects to PayPal’s website for payment processing.
• Apple Pay: Available via Safari browser.
• Younited Pay: Offers credit services for purchases. Lowtech SAS acts as a non-exclusive agent for Younited. It is critical for consumers to understand the terms of any credit agreement, as interest-based loans Riba are strictly prohibited in Islam. While this option is presented, individuals should seek interest-free financing alternatives for their purchases.
• Region-Specific Payment Methods: Includes Bancontact Belgium, iDeal Netherlands, SOFORT Germany/Austria, Giropay Germany, and EPS Austria.

Promotional Offers

The website highlights a “DESTOCKAGE” event with “remises exceptionnelles” exceptional discounts in May, which are automatically applied in the cart.

Additionally, for purchases made in May 2025, the right of return is extended to 30 days instead of the usual 14. This aggressive promotional strategy indicates a push to attract buyers and provide added confidence through extended trial periods.

Overall, Thermogroup.com presents a clear and competitive pricing strategy, focusing on transparent costs and various payment options, including installment plans and regional payment methods.

However, the use of credit-based financing options like Younited Pay, which may involve interest, should be approached with caution by Muslim consumers, who are encouraged to seek out alternative, sharia-compliant financing methods that avoid Riba. Globallinkaccountants.co.uk Reviews

Thermogroup.com Alternatives

When considering heating solutions, it’s always wise to explore alternatives to ensure you’re making the most suitable and ethical choice for your needs.

While Thermogroup.com specializes in “low-tech” electric boilers, the broader market offers various heating systems, each with its own advantages and considerations, including those that might better align with principles of sustainable living and ethical financial practices.

1. High-Efficiency Heat Pumps Air-to-Water, Geothermal

Heat pumps are often lauded for their exceptional energy efficiency, as they move heat rather than generate it.

• Air-to-Water Heat Pumps: These extract heat from the outside air and transfer it to a home’s hydronic heating system radiators, underfloor heating. They are highly efficient, with Coefficient of Performance COP values often ranging from 3 to 5, meaning they produce 3 to 5 units of heat for every 1 unit of electricity consumed. This makes them significantly more energy-efficient than direct electric boilers.
  • Pros: Very low running costs, reduced carbon footprint, can provide cooling in summer.
  • Cons: Higher initial installation cost often €8,000 – €15,000+, requires outdoor unit, performance can drop in extremely cold temperatures though modern units perform well even below 0°C.
• Geothermal Heat Pumps: These utilize the stable temperature of the earth to provide heating and cooling. They are the most efficient type of heat pump, with COPs often exceeding 4 to 5.
  • Pros: Extremely low running costs, very stable performance regardless of outdoor air temperature, long lifespan.
  • Cons: Highest initial installation cost can be €20,000 – €30,000+ due to ground loop installation, significant disruption during installation, suitable for specific property types.

2. Biomass Boilers Wood Pellets, Wood Chips

Biomass boilers burn organic matter like wood pellets or wood chips to generate heat for central heating and hot water.

These are considered a renewable energy source if the biomass is sourced sustainably. Asasienterprise.com Reviews

• Pros: Carbon-neutral if managed sustainably, can be cost-effective if fuel is readily available and inexpensive locally, can significantly reduce reliance on fossil fuels.
• Cons: Requires fuel storage space, requires regular loading for manual systems or delivery for automatic systems, produces ash that needs disposal, higher maintenance than electric boilers. Initial costs can range from €5,000 to €15,000.

3. Solar Thermal Systems

While not a complete heating solution on their own, solar thermal panels can significantly contribute to domestic hot water DHW production and even space heating, reducing the load on a primary boiler.

• Pros: Harnesses free energy from the sun, environmentally friendly, reduces utility bills.
• Cons: Requires a backup heating system, performance depends on sunlight availability, higher initial cost typically €3,000 – €7,000 for DHW systems.

4. Halal-Compliant Financial Solutions for Heating System Purchase

When considering financing a heating system, it is crucial for Muslim consumers to avoid interest-based loans riba, which are prohibited.

• Cash Payment/Savings: The most straightforward and permissible method is to save and pay for the system upfront. This avoids any financial entanglements.
• Qard Hasan Benevolent Loan: A non-interest-bearing loan often provided by family, friends, or community funds, to be repaid without any additional charges.
• Murabaha Cost-Plus Financing: An Islamic financing method where a financial institution buys the asset e.g., heating system and then sells it to the customer at a pre-agreed profit margin. The customer then pays in installments, but the total price is fixed at the outset and no additional interest is charged for delays.
• Ijara Leasing: An Islamic leasing contract where the financial institution buys the asset and leases it to the customer for a fixed period with regular payments. At the end of the lease, the customer may have the option to buy the asset.
• Takaful Islamic Insurance: While not direct financing, Takaful can provide protection for the heating system against damages or breakdowns, structured in a sharia-compliant manner based on mutual assistance and donations, avoiding conventional interest-bearing insurance.

5. Prioritizing Home Insulation and Energy Efficiency Upgrades

Before investing heavily in any new heating system, the most impactful and often most cost-effective “alternative” is to improve the building’s thermal envelope.

• Insulation: Upgrading wall, attic, floor, and window insulation can drastically reduce heat loss, meaning a smaller, less powerful and thus less expensive to run heating system is needed.
  • Data: According to the U.S. Department of Energy, proper insulation can save 15% on heating and cooling costs, or up to 10% of total energy costs. For example, upgrading attic insulation from R-11 to R-49 can reduce heat loss by over 75%.
• Draft Sealing: Sealing cracks and openings around windows, doors, and utility penetrations can prevent significant heat loss.
• High-Efficiency Windows and Doors: Replacing old, drafty windows with modern, double or triple-glazed units can dramatically improve thermal performance.

By considering these alternatives, especially prioritizing energy efficiency upgrades and seeking sharia-compliant financial solutions, homeowners can make informed decisions that align with both their practical needs and ethical values.

How to Cancel Thermogroup.com Subscription

Based on the provided information, Thermogroup.com primarily sells electric boilers and related accessories as one-time purchases, rather than offering ongoing subscriptions or services that would require cancellation in the traditional sense. Emergency-plumbermanchester.co.uk Reviews

Therefore, the concept of “canceling a Thermogroup.com subscription” doesn’t directly apply in the context of recurring payments for a service.

However, if a customer needs to:

• Cancel an order before shipment: This would fall under general order management.
• Return a product after delivery right of withdrawal: This is covered by their extended 30-day return policy.
• Address issues related to financing plans e.g., Alma, Younited Pay: These would involve the respective financial service providers, not Thermogroup.com directly, though Thermogroup.com acts as an agent for Younited Pay.

Cancelling an Order Before Shipment

If an order has been placed but not yet shipped, the fastest way to attempt cancellation would be to contact Thermogroup.com’s customer service immediately.

• Phone: Call their experts directly at 03.67.39.00.90 local call price. They also have a permanence line at 07.67.30.98.23 for messages 24/24h.
• Email/Contact Form: Send an email via their contact form on the website.
• Key Information to Provide: Have your order number, name, and contact details ready. Clearly state your intention to cancel the order.
• Confirmation: Request a confirmation of cancellation from Thermogroup.com.

The “Conditions Générales de Vente” General Terms and Conditions of Sale state in Article 3: “In case of unavailability of a Product ordered, the buyer will be informed by email as soon as possible.

The cancellation of the order for this Product and its eventual refund will then be made, the rest of the order remaining firm and definitive.” While this specifically addresses product unavailability, a direct customer request for cancellation prior to dispatch would likely be handled similarly, provided it’s communicated promptly. Mein-stehtisch.ch Reviews

Exercising the Right of Withdrawal Returns within 30 Days

Thermogroup.com offers a generous 30-day right of withdrawal, extending the standard 14-day legal period. This allows customers to return the product without giving any reason.

• Notification Period: You must notify Thermogroup.com of your decision to withdraw within 30 days from the day you physically take possession of the last item in your order. For example, if delivered on October 1st, 2020, you have until October 30th, 2020, to notify them.
• How to Notify:
  • Email: Send an unambiguous statement via email to .
  • Postal Mail: Send a letter postmark as proof to Lowtech SAS, 7 rue des Corroyeurs 67200 STRASBOURG FRANCE.
• Return Shipping: After notifying them, you must return the goods to Lowtech SAS Cédric GALOUYE, 6 rue de la mairie, 67840 KILSTETT FRANCE, without undue delay and at the latest within fourteen days after informing them of your decision to withdraw.
• Costs: You will be responsible for the direct costs of returning the goods.
• Refund: Upon successful receipt and verification of the returned product, Thermogroup.com will refund all payments received from you, excluding the return shipping costs, without undue delay and at the latest within fourteen days from the day they are informed of your decision to withdraw. The refund will be processed using the same payment method as the original transaction, unless otherwise expressly agreed. They may defer the refund until the goods are received or proof of shipment is provided.
• Product Condition: The product must be returned in its original condition packaging, accessories, manual to be accepted.

Managing Payment Plans e.g., Alma, Younited Pay

If you chose a payment plan like Alma or Younited Pay, canceling or returning the product will impact your financing agreement.

• Alma: If an order is canceled or returned, your payment plan with Alma will be adjusted or canceled accordingly. It’s advisable to check Alma’s customer terms and conditions directly or contact their support if you have specific questions about how cancellations/returns affect your installments.
• Younited Pay: As stated in their terms Article 8, “Any termination of the CGV linking the client and LOWTECH SAS entails the termination of the credit agreement between Younited and the client.” This means if you exercise your right of withdrawal for the product, the credit agreement with Younited should also be terminated. For any issues or complaints regarding Younited Pay, the terms direct you to Younited’s own complaint handling process. For Muslim consumers, it’s crucial to ensure that any financing agreement with Younited Pay or any other lender is interest-free, as interest riba is strictly prohibited. If an interest-based agreement was entered, it is essential to seek guidance on how to rectify this according to Islamic principles, which might involve seeking a resolution that eliminates the interest component.

In summary, while there isn’t a “subscription” to cancel on Thermogroup.com, their processes for order cancellation and product returns are clearly outlined, with an extended return period as a customer-friendly feature.

For any financial arrangements, direct communication with the respective payment provider and understanding their terms is paramount, especially regarding ethical financial considerations.

Thermogroup.com vs. Competitors

When evaluating Thermogroup.com, it’s helpful to compare its offerings against other heating solution providers. Reform-fitness.co.uk Reviews

The market for heating systems is diverse, ranging from traditional boiler manufacturers to specialized energy-efficient solution providers.

Thermogroup.com’s niche is “low-tech” electric boilers, which sets it apart from many competitors.

Key Differentiators for Thermogroup.com

• Low-Tech, No-Electronics Design: This is Thermogroup’s core unique selling proposition. They emphasize a robust, mechanical design that avoids complex electronic circuit boards.
  • Benefit: This contrasts sharply with many modern boilers gas, oil, or even electric that rely heavily on sophisticated electronics for control, diagnostics, and smart features. While electronics offer precision and connectivity, they are also common points of failure, leading to expensive repairs or replacements. Thermogroup’s approach aims for higher reliability and easier, cheaper repairs over the product’s lifespan. Their claim of “technology replaceable for life” speaks to this.
  • Market Position: This positions them against high-tech, smart heating systems, appealing to consumers who prioritize durability, simplicity, and ease of maintenance over advanced digital functionalities.
• Direct-to-Consumer Model Potentially: While not explicitly stated as direct-to-consumer, their competitive pricing and online sales model suggest a streamlined distribution. “Nos chaudières électriques « low tech » sont au meilleur prix car sans intermédiaire dans sa distribution.”
  • Benefit: This can result in lower purchase prices for the end-user compared to brands sold through multi-tiered distribution networks wholesalers, installers.
• Focus on DIY Installation: The website suggests that 70% of users self-install their boilers.
  • Benefit: This offers significant cost savings on installation fees, which can range from a few hundred to over a thousand Euros for professional installation. This appeals to handy homeowners.
• Extended 30-Day Return Policy: A longer return period than the standard 14 days.
  • Benefit: Provides greater peace of mind and time for installation and testing.
• Family-Owned Business and Customer Service: They highlight being a “Société Familiale Réputée” and offer 7/7 customer support.
  • Benefit: Implies a personalized approach to customer relations and support, which can be appealing to buyers seeking a more human connection.

Comparison with Traditional Boiler Manufacturers e.g., Vaillant, Bosch, Viessmann, Ariston

These large manufacturers typically offer a wide range of heating solutions, including gas boilers, oil boilers, heat pumps, and sometimes electric boilers.

• Product Range:
  • Competitors: Offer a much broader spectrum of heating technologies and capacities, including condensing boilers, smart thermostats, and integrated renewable solutions.
  • Thermogroup.com: Highly specialized in “low-tech” electric boilers.
• Technology:
  • Competitors: Often at the forefront of heating technology, featuring advanced electronics, diagnostic systems, internet connectivity smart features, and higher efficiencies in specific fuel types e.g., gas condensing boilers.
  • Thermogroup.com: Deliberately simpler, focusing on mechanical reliability over digital sophistication.
• Distribution & Installation:
  • Competitors: Primarily sold and installed through certified professional networks plumbers, heating engineers. DIY installation is rarely, if ever, recommended or supported.
  • Thermogroup.com: Supports and encourages DIY installation, potentially reducing total cost significantly.
• Pricing:
  • Competitors: Initial purchase prices for high-end boilers can be comparable or higher than Thermogroup’s, but the total installed cost including professional labor will almost certainly be higher.
  • Thermogroup.com: Very competitive purchase prices, especially with promotional discounts, and further savings from potential DIY installation.
• Maintenance:
  • Competitors: Many boiler types especially gas/oil require mandatory annual servicing by a professional for safety and efficiency.
  • Thermogroup.com: Electric boilers do not require mandatory annual maintenance, reducing ongoing costs.

Comparison with Other Electric Boiler Suppliers

While Thermogroup.com has a unique “low-tech” angle, other companies also sell electric boilers.

• Features: Other suppliers might offer electric boilers with more advanced electronic controls, modulations, or integration capabilities with smart home systems.
• Price Point: Thermogroup.com’s aggressive pricing strategy claiming “lowest price on the Internet” suggests they are highly competitive on the initial purchase price for their specific type of electric boiler.
• Support & Guarantees: Competitors may offer varying levels of warranty, return policies, and customer support. Thermogroup’s 30-day return and 7/7 expert availability are strong selling points.

Overall Assessment

Thermogroup.com positions itself as a strong contender for a specific segment of the market: those seeking a reliable, simple, highly reparable, and cost-effective electric heating solution, particularly for homeowners comfortable with a more hands-on approach to installation. Their “low-tech” philosophy is a clear differentiator that directly addresses concerns about electronic obsolescence and complex repairs common in modern appliances. Nivara.nl Reviews

However, for consumers prioritizing the absolute highest energy efficiency e.g., from heat pumps, advanced smart home integration, or full professional installation services, larger, more diversified manufacturers or specialized heat pump providers might be more suitable.

Ultimately, the best choice depends on individual priorities, budget, technical comfort, and long-term energy strategy.

Frequently Asked Questions

Question

What is Thermogroup.com?
Answer

Thermogroup.com is an online retailer based in Strasbourg, France, specializing in the sale of “low-tech” electric boilers and associated heating system accessories for residential and commercial use.

They emphasize durable, simple, and easily repairable heating solutions. Pyrostar.ch Reviews

What kind of products does Thermogroup.com sell?

Thermogroup.com primarily sells electric boilers under the “MINI EUROPE” brand, ranging in power from 4.5 kW to 24 kW.

They also offer essential accessories such as expansion tanks, water purification kits, sludge separators, microbubble separators, and additional circulators.

Are Thermogroup.com’s boilers “low-tech”? What does that mean?
Yes, Thermogroup.com’s boilers are marketed as “low-tech,” meaning they are designed with electromechanical components and without complex electronic circuit boards. This approach aims to enhance reliability, reduce the risk of electronic failures, and ensure easy, lifetime reparability of parts.

What are the benefits of a “low-tech” electric boiler? Realdeal.hk Reviews

The benefits of a “low-tech” electric boiler include increased reliability due to fewer complex electronic parts, easier and less expensive repairs as components are simple and replaceable, and a potentially longer lifespan.

They also do not require mandatory annual maintenance, unlike gas or oil boilers.

What is the price range for Thermogroup.com’s electric boilers?

Thermogroup.com’s electric boilers Mini Europe series start at around €599 for the 4.5 kW model without circulator and go up to approximately €1369 for the 24 kW model with circulator, based on their promotional prices. Prices are in Euros and include VAT.

Does Thermogroup.com offer free shipping? Transporterremovals.co.uk Reviews

Yes, Thermogroup.com explicitly states “Livraison gratuite” free delivery for its products.

What is Thermogroup.com’s return policy?

Thermogroup.com offers an extended 30-day right of withdrawal return period for purchases made in May 2025, which is longer than the standard 14-day legal requirement.

Customers can return products within this period for a full refund, though they are responsible for the direct costs of return shipping.

Can I install a Thermogroup.com boiler myself? Kkgiftstore.com Reviews

Yes, Thermogroup.com encourages and supports DIY installation, stating that approximately 70% of their users install the boilers themselves.

They provide advice and instructions, but recommend consulting a professional if in doubt.

Are Thermogroup.com boilers energy efficient?

Yes, Thermogroup.com claims their electric boilers have a nearly 100% efficiency, meaning almost all consumed electrical energy is converted into heat.

They also highlight the possibility of coupling the boilers with photovoltaic panels or wind turbines for increased sustainability.

What payment methods does Thermogroup.com accept?

Thermogroup.com accepts various payment methods, including bank transfers, credit/debit cards Carte Bleue, E-banking, AMEX, PayPal, Apple Pay, and region-specific options like Bancontact, iDeal, SOFORT, Giropay, and EPS.

They also offer installment payments through Alma and credit services through Younited Pay.

Is Younited Pay a permissible financing option?
Younited Pay offers credit services for purchases.

However, it is crucial for Muslim consumers to ascertain if these credit agreements involve interest riba, as interest-based transactions are strictly prohibited in Islam.

It is advised to seek interest-free, Sharia-compliant financing alternatives such as Murabaha or Qard Hasan to ensure adherence to Islamic financial principles.

What is the warranty period for Thermogroup.com products?

All products sold on Thermogroup.com come with a standard 2-year warranty, in accordance with legal requirements.

Some products may offer a longer warranty period, which would be indicated on their respective product pages.

Do electric boilers require annual maintenance?

No, unlike gas or oil boilers, electric boilers from Thermogroup.com do not require mandatory annual maintenance.

However, general upkeep like purging radiators and checking water pressure is recommended for optimal performance.

How do I contact Thermogroup.com for support or questions?

You can contact Thermogroup.com by phone at 03.67.39.00.90 experts available 7/7 or 07.67.30.98.23 24/24h message permanence. They also have a contact form on their website for email inquiries.

Can Thermogroup.com boilers provide hot water for showers and baths?

Thermogroup.com’s boilers primarily heat water for central heating.

While they can contribute to domestic hot water DHW production, they generally recommend coupling their boilers with a separate electric or thermodynamic water heater cumulus for adequate hot water supply, especially for instant demand like showers or baths.

What areas do Thermogroup.com boilers cover in terms of square meters?

Thermogroup.com boilers cover various surface areas depending on their power output:

• 4.5 kW: Up to 50m²
• 6 kW: Up to 70m²
• 9 kW: Up to 100m²
• 12 kW: Up to 140m²
• 15 kW: Up to 180m²
• 18 kW: Up to 220m²
• 24 kW: Up to 300m²

They recommend contacting their experts for a precise dimensioning study for your specific needs.

What is the “Indice de réparabilité” Repairability Index mentioned on Thermogroup.com?

The Repairability Index is a score out of 10, in effect in France since January 2021, that helps consumers choose products that are easy to repair and designed to combat obsolescence.

It’s calculated based on factors like documentation, ease of disassembly, spare parts availability, SAV after-sales service criteria, and the ratio of the most expensive spare part price to the product’s original price.

Thermogroup.com applies this index to their boilers.

What accessories are recommended with a Thermogroup.com boiler?

Recommended accessories include an expansion tank e.g., GITRAL MB12, a purified water filling kit e.g., Elysator to prevent scale and corrosion, a sludge separator e.g., Reflex Exdirt to protect the heating network, a microbubble separator, and potentially an additional circulator for complex heating systems.

Can Thermogroup.com boilers be integrated with renewable energy sources like solar panels?

Yes, Thermogroup.com states that their electric boilers can be coupled with photovoltaic panels or a wind turbine for self-consumption, offering a sustainable and decarbonized heating solution.

What should I do if I find a cheaper electric boiler elsewhere?

Thermogroup.com has a “Si vous trouvez moins cher ailleurs, on vous rembourse la différence” If you find it cheaper elsewhere, we’ll refund the difference policy, indicating a commitment to offering the lowest prices.

It is advisable to contact their customer service with details of the competitor’s offer.