Floorsalesonline.com Reviews

Based on checking the website, Floorsalesonline.com appears to be a legitimate online retailer specializing in flooring products and accessories.

The site offers a wide array of items, from adhesives and varnishes to various types of engineered and laminate flooring, catering to both professional installers and DIY enthusiasts.

They emphasize competitive pricing, fast delivery, and a focus on established, reputable brands within the flooring industry, aiming to provide high-quality materials for achieving stunning results in wood floor installation and restoration.

Navigating the world of online purchases, especially for significant home improvement projects like flooring, requires careful consideration.

While Floorsalesonline.com highlights numerous positive customer reviews and benefits like quick, secure ordering and next-day delivery, it’s always prudent for consumers to delve deeper into the specifics of a company’s offerings, policies, and overall reputation before making a commitment.

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This review aims to provide a comprehensive look into what Floorsalesonline.com offers, helping you make an informed decision for your flooring needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Floorsalesonline.com Review & First Look

Floorsalesonline.com presents itself as a dedicated online store for flooring materials and accessories, with an emphasis on quality and value.

A first look at the website reveals a clean, straightforward layout that prioritizes product visibility and ease of navigation.

Initial Impressions of the Website Interface

The website’s design is functional and user-friendly, allowing visitors to quickly browse products by category e.g., Flooring Adhesives, Floor Varnish, Engineered Flooring or by brand. Key information like delivery details, contact options, and customer reviews are prominently displayed. The search bar is also easily accessible, which is a critical feature for users looking for specific items.

• Clean Layout: The site avoids clutter, making it easy to focus on the product offerings.
• Intuitive Navigation: Categories are well-defined, and the menu structure is logical.
• Mobile Responsiveness: While not explicitly tested through a full mobile experience, the site appears to adapt well to different screen sizes, which is crucial for modern e-commerce.

Product Range and Brand Focus

Floorsalesonline.com boasts an extensive range of products, covering almost every aspect of flooring installation and maintenance. They primarily stock items from well-known and respected brands in the industry, such as Lecol, Wakol, Osmo, Lobadur, Bona, Woca, and Junckers. This focus on established brands suggests a commitment to quality and reliability.

• Flooring Types: Engineered Flooring, Herringbone LVT Flooring, Laminate Flooring.
• Adhesives & Sealants: Lecol 5500, Wakol MS 230, Wakol MS 260.
• Finishes & Treatments: Osmo Polyx Oil, Bona Mega, Loba Invisible, Floor Varnish, Floor Oil, Floor Primers.
• Preparation & Maintenance: Floor Fillers, Floor Levelling Compounds, Floor Cleaners, Flooring Abrasives, Floor Underlay.
• Accessories: Skirtings & Mouldings, Fitting Accessories.

Customer Testimonials and Trust Signals

The website heavily features customer reviews, with a “Rating: 4.9 stars based on 443 reviews” proudly displayed. These testimonials, some with dates as recent as May 2025 indicating forward-looking or pre-scheduled review displays, highlight positive experiences related to “great price and fast delivery,” “excellent service,” and “competitive price.” This section serves as a strong trust signal for potential buyers. Opticians.superdrug.com Reviews

• High Average Rating: A 4.9-star rating is impressive and indicates a generally high level of customer satisfaction.
• Volume of Reviews: 443 reviews provide a substantial dataset to back up the rating.
• Consistent Praises: Recurring themes in reviews include pricing, delivery speed, and overall service quality.

Floorsalesonline.com Pros & Cons

When evaluating an online retailer, it’s helpful to weigh its strengths against potential drawbacks.

Floorsalesonline.com offers several compelling advantages, though like any service, there might be areas to consider more closely.

Advantages of Using Floorsalesonline.com

The primary benefits highlighted on the Floorsalesonline.com website revolve around value, convenience, and product quality.

• Amazingly Low Prices: The company states it “price checks against our competitors weekly,” aiming to offer the lowest possible prices. This commitment to competitive pricing is a significant draw for cost-conscious buyers. For instance, popular items like Lecol 5500 25kg are listed at £109.68, and Osmo Polyx Oil 2.5L with free delivery at £84.65, which they position as highly competitive.
• Quick, Simple, Secure Ordering: The website emphasizes a streamlined checkout process without requiring passwords or registration, which can significantly reduce friction for new customers. This focus on ease of use contributes to a positive user experience.
• Free Next Day Delivery: For orders placed before 2 pm Monday-Thursday, next-day delivery is offered, which is a major convenience for projects with tight deadlines. This rapid fulfillment is a key differentiator, especially for bulky items like flooring materials.
• Stocking Proven, Professional Products: The website explicitly states, “We stock only proven, professional products. No cheap rubbish.” This commitment to quality assures customers that they are investing in reliable, industry-standard materials from reputable brands like Bona, Osmo, and Wakol, which have earned their reputations through “meticulous research into developing high performing products.”
• Further Discounts for Bulk Orders: For larger projects, discounts are available for orders over £500, encouraging customers to contact them for a quote. This caters to both trade professionals and individuals undertaking extensive renovations.
• Friendly, Efficient Service: Customer reviews frequently mention positive interactions, reinforcing the claim of good service. The prominence of their “Reviews” section on the homepage and footer underlines their transparency in this area.

Potential Considerations

While many aspects of Floorsalesonline.com appear strong, it’s important to consider any potential limitations or areas for further investigation.

• Limited Physical Interaction: As an online-only retailer, customers cannot physically inspect products before purchase. For flooring, this means relying heavily on product descriptions, specifications, and potentially ordering samples if available though sampling isn’t explicitly highlighted on the homepage as a standard offering.
• Dependency on Delivery Services: While next-day delivery is a significant plus, the customer experience is heavily reliant on the efficiency and reliability of their chosen delivery partners. Any issues with external logistics could impact customer satisfaction, despite Floorsalesonline.com’s best efforts.
• Return Policy Nuances: While a “Return Policy” link is present in the footer, the specific details regarding returns, exchanges, and potential restocking fees are not immediately visible on the homepage. Customers should review this policy thoroughly before purchasing to understand their options if a product doesn’t meet expectations.
• Customer Service Availability: While the website mentions “friendly, efficient service” and provides a “Contact Us” link, the specific hours of operation for customer support or the primary modes of communication phone, email, chat are not explicitly detailed on the homepage. This information could be crucial for customers needing immediate assistance.
• Website Stability and Updates: Like any e-commerce platform, occasional technical glitches or delays in website updates could occur, although there’s no immediate indication of such issues from the provided text. Consistent maintenance is essential for a smooth online shopping experience.

Floorsalesonline.com Alternatives

For consumers seeking flooring products, a range of alternatives exists, from large DIY chains to specialized online retailers and local independent stores. Medeine.lt Reviews

Each option offers a distinct approach to purchasing flooring materials.

Major Retail Chains

Large home improvement retailers often provide a broad selection of flooring products, coupled with the convenience of physical showrooms and established logistics networks.

• Home Depot / Lowe’s US Equivalent: These giants offer an extensive range of flooring types hardwood, laminate, vinyl, tile, carpet, along with all the necessary installation tools and accessories.
  • Pros: Widespread physical locations for in-person viewing, professional installation services, often competitive pricing, loyalty programs, and immediate availability for many in-stock items.
  • Cons: Product quality can vary, and specialized or high-end products might be limited. Customer service may be less personalized than with specialized retailers. Their vast inventory can sometimes be overwhelming.
• National Flooring Chains e.g., Carpetright in UK: These stores specialize exclusively in flooring, offering a focused selection and often expert advice.
  • Pros: Dedicated flooring experts, comprehensive product ranges, installation services, and frequent sales.
  • Cons: Prices can sometimes be higher than online-only retailers, and stock levels might vary by branch.

Specialized Online Flooring Retailers

Beyond Floorsalesonline.com, other online platforms focus specifically on flooring, often competing on price, niche product availability, or unique delivery models.

• DiscountFlooringDepot.co.uk UK Example: Many online retailers operate on a similar model to Floorsalesonline.com, offering competitive pricing due to lower overheads.
  • Pros: Often lower prices, vast selection from multiple brands, convenience of online shopping, and direct-to-door delivery.
  • Cons: Lack of physical interaction with products, reliance on product images and descriptions, and potential complexities with returns for large or heavy items. Shipping costs can sometimes offset initial price savings, especially for smaller orders.
• Direct-from-Manufacturer Websites: Some flooring manufacturers sell directly to consumers, which can sometimes offer unique products or better pricing, but selection is limited to their own brand.
  • Pros: Direct access to manufacturer warranties, potentially exclusive products, and specialized knowledge.
  • Cons: Limited brand choice, and not all manufacturers offer direct-to-consumer sales.

Local Independent Flooring Stores

Small, local businesses often provide a highly personalized shopping experience and specialized expertise.

• Pros: Expert advice, personalized service, ability to see and feel samples, support for local economy, and often tailored installation services. Relationships with local installers.
• Cons: Potentially higher prices due to smaller scale, limited inventory compared to larger chains, and operating hours might be restricted.

When considering alternatives, consumers should weigh factors like budget, the importance of seeing products in person, the need for installation services, and delivery logistics to determine the best fit for their specific flooring project. Riainabox.com Reviews

Floorsalesonline.com Pricing

Understanding the pricing structure and how it compares to the market is crucial for any purchase, especially for home improvement materials like flooring. Floorsalesonline.com positions itself as a provider of “amazingly low prices” by actively price-checking against competitors.

Overview of Product Pricing

The website displays individual product prices clearly, often including VAT.

Some popular items highlighted on the homepage give a good indication of their price points:

• Lecol 5500 25kg: £109.68
• Lecol 7500 5kg: £57.99
• Osmo Polyx Oil 2.5L FREE DELIVERY: £84.65
• Bona Mega Matt 5L: £88.80
• Bona Traffic HD 5L INC. HARDENER: £138.54
• Kahrs Oak Grano Natural Oil: £48.00 per m²
• Woodcraft 190 Lime Oak Oiled: £121.30 inc. VAT likely per pack or per m²

These prices suggest that Floorsalesonline.com aims for a competitive edge, particularly for professional-grade products.

The inclusion of “FREE DELIVERY” on certain items like Osmo Polyx Oil is a notable benefit, as shipping costs for bulky items can significantly add to the total price. Onoff.sa Reviews

Discount and Promotional Offers

Floorsalesonline.com actively promotes several ways for customers to save money:

• Weekly Price Checks: The commitment to “price check against our competitors weekly” indicates an active strategy to remain competitive and offer value.
• Bulk Order Discounts: For larger projects, the website explicitly states, “Further discounts available for bulk orders £500+ – contact us for a quote.” This is a significant advantage for trade professionals or those undertaking extensive renovations, potentially leading to substantial savings on high-volume purchases.
• “Spring Offers” and “Always amazing prices on Lecol, Bona and Osmo”: These banners suggest ongoing promotions and consistent competitive pricing on popular brands. Examples include Wakol MS 232 at £8.40 inc. VAT likely a smaller unit size and Woodcraft 190 Lime Oak Oiled at £121.30 inc. VAT. This continuous focus on offers helps attract and retain customers.

Value Proposition and Hidden Costs

The overall value proposition from Floorsalesonline.com hinges on combining competitive product pricing with efficient delivery.

• Transparency in Pricing: Prices are clearly listed with VAT included for many items, which helps customers see the final cost upfront.
• Free Next Day Delivery: This is a major value-add, as delivery costs for heavy flooring materials can be substantial elsewhere. The offer of “Free next day delivery when ordered before 2pm Mon-Thu*” significantly enhances their appeal.
• No Hidden Fees: The website explicitly states “no passwords/no need to register” for quick ordering, implying a straightforward process without unexpected sign-up requirements that could lead to hidden charges or complex data collection.
• Quality vs. Price: By stating “We stock only proven, professional products. No cheap rubbish,” Floorsalesonline.com aims to assure customers that their competitive prices do not come at the expense of product quality, thereby offering genuine value.

Customers should always cross-reference prices with other retailers, especially for large orders, and factor in delivery costs when comparing the overall value.

Floorsalesonline.com’s proactive stance on pricing and delivery suggests they are keen to be a cost-effective option for quality flooring supplies.

How to Cancel Floorsalesonline.com Order

While Floorsalesonline.com strives for efficient service, circumstances may arise where a customer needs to cancel an order. Ej-sportsinjuryclinic.com Reviews

Based on the provided homepage text, direct instructions for canceling an order are not explicitly detailed on the main page.

However, common e-commerce practices and the presence of specific policy links provide a guide.

General E-commerce Cancellation Practices

Most reputable online retailers follow a standard procedure for order cancellations, which typically depends on the order’s processing status.

• Before Dispatch: If an order has not yet been dispatched, cancellation is often straightforward. Customers would typically need to contact customer service directly.
• After Dispatch: Once an order has been dispatched, it usually falls under the return policy. In such cases, customers might need to receive the item and then initiate a return, which could incur return shipping costs or other conditions as per the return policy.

Actionable Steps Based on Available Information

Given the information on the Floorsalesonline.com homepage, the most direct path to inquire about or request an order cancellation would be through their “Contact Us” channels.

• Review “Contact Us” Page: The website has a “Contact Us” link. Clicking this would likely reveal details such as:
  • Phone Number: For immediate assistance, especially crucial for time-sensitive cancellations before dispatch.
  • Email Address: For written communication, which can be useful for keeping a record of the cancellation request.
  • Contact Form: A web-based form for submitting inquiries.
• Refer to “Terms & Conditions” and “Return Policy”: While not explicitly about cancellation before dispatch, these documents will contain the overarching rules governing purchases and returns. The “Return Policy” would detail what happens if an order is received and then needs to be sent back. The “Terms & Conditions” might outline the specific conditions under which an order can be cancelled or modified.

Key Considerations for Cancellation

When attempting to cancel an order, customers should keep the following in mind: Spacexfanstore.com Reviews

• Time Sensitivity: Given their “Next working day delivery” promise, orders are likely processed very quickly. Therefore, immediate action is necessary for cancellations. Phoning customer service as soon as possible would be the most effective method.
• Order Confirmation Details: Have your order number and any relevant personal details ready when contacting customer service. This will expedite the process.
• Policy Clarity: If the “Contact Us” page or linked policies don’t offer clear guidance on cancellations, asking specific questions about their cancellation policy and any associated fees or conditions e.g., if dispatch has already occurred is vital.
• Documentation: Always keep a record of your cancellation request, including the date, time, who you spoke with if by phone, and any confirmation numbers.

While the homepage doesn’t detail a step-by-step cancellation process, the presence of standard contact and policy links suggests that the company adheres to common e-commerce practices for handling such requests.

Proactive communication with their customer service team is the recommended approach.

Delivery Policy of Floorsalesonline.com

The delivery policy is a critical component of any e-commerce experience, particularly for bulky and heavy items like flooring.

Floorsalesonline.com emphasizes its efficient delivery services on its homepage, making it a key selling point.

Stated Delivery Speeds and Costs

Floorsalesonline.com clearly communicates its primary delivery offering: Gallacherplumbing.com Reviews

• Next Working Day Delivery: This is a standout feature, promising rapid fulfillment for orders placed before a specific cut-off time. The website states, “Free next day delivery when ordered before 2pm Mon-Thu*.“
• Free Delivery: The “Free delivery” aspect for qualified orders those placed before 2 pm Monday-Thursday significantly enhances the value proposition, as shipping costs for flooring can be substantial.
• Specific Product Promotions: Some products, like “Osmo Polyx Oil 2.5L FREE DELIVERY” are explicitly highlighted with free delivery, reinforcing this benefit.

Details and Exclusions Implied from Asterisk

The asterisk next to “Mon-Thu*” on the homepage indicates that there are likely “Details” or conditions attached to the next-day delivery offer. While the specific details are not provided on the homepage itself, common exclusions and considerations for such policies often include:

• Geographical Limitations: Next-day delivery might be restricted to mainland UK or specific regions, with longer delivery times or additional charges for remote areas, islands, or international destinations.
• Order Size/Weight Limitations: While not explicitly stated for standard orders, extremely large or heavy orders might require specialized freight, potentially affecting the next-day promise. However, their bulk order discounts suggest they are equipped for larger volumes.
• Force Majeure: Unforeseen circumstances like extreme weather, national holidays, or courier disruptions could impact delivery times.
• Recipient Availability: Successful next-day delivery often relies on someone being available to receive and sign for the delivery.
• Specific Product Exceptions: While general next-day delivery is offered, certain specialized or made-to-order products might have longer lead times.

Customers are encouraged to click on the “Details” link which is mentioned alongside “Next working day delivery – Details” or visit the full “Delivery Policy” page linked in the footer for a comprehensive understanding of all terms and conditions.

Impact on Customer Experience

An efficient and clearly defined delivery policy positively impacts customer satisfaction:

• Reduced Waiting Times: For customers undertaking time-sensitive projects, next-day delivery is invaluable, minimizing downtime and allowing for quicker project completion.
• Cost Savings: Free delivery directly reduces the overall cost of the purchase, making Floorsalesonline.com more competitive.
• Planning Certainty: Knowing when materials will arrive helps customers plan their projects more effectively, coordinating installers or scheduling their own work.
• Trust and Reliability: A consistent and reliable delivery service builds trust in the retailer, reinforcing their commitment to customer satisfaction.

The emphasis on fast, free delivery positions Floorsalesonline.com as a convenient and cost-effective option for obtaining flooring supplies quickly.

Company Policies and Transparency

A trustworthy online retailer demonstrates transparency through its accessible and clearly defined company policies. Apkmb.com Reviews

Floorsalesonline.com provides several links in its footer that point to essential policy documents, which is a good indicator of their commitment to transparency.

Key Policy Links Available

The footer of the Floorsalesonline.com website lists several standard policy pages, which customers should review for detailed information:

• Delivery Policy: As discussed, this page would contain the full terms and conditions for their delivery services, including any geographical restrictions, additional charges for specific services, or procedures for missed deliveries.
• Terms & Conditions: This comprehensive document outlines the legal agreement between the customer and Floorsalesonline.com. It typically covers:
  • Terms of Sale: How contracts are formed, order acceptance, pricing, and payment terms.
  • Website Usage: Rules for using the website, intellectual property rights, and disclaimers.
  • Liability: Limitations of liability and warranties.
  • Dispute Resolution: Procedures for resolving disagreements.
• Return Policy: This policy details the process for returning products, including:
  • Eligibility for Returns: Conditions under which products can be returned e.g., unopened, within a specific timeframe.
  • Return Process: Steps customers need to follow to initiate a return.
  • Refunds/Exchanges: How refunds are processed and whether exchanges are offered.
  • Restocking Fees: Any potential fees for returning items.
  • Return Shipping: Who is responsible for return shipping costs.
• Privacy Policy: This document explains how Floorsalesonline.com collects, uses, stores, and protects customer data. Key aspects typically covered include:
  • Data Collection: What personal information is gathered e.g., name, address, payment details, browsing data.
  • Purpose of Data Use: Why the data is collected e.g., order fulfillment, marketing, website improvement.
  • Data Sharing: Whether and with whom data is shared e.g., third-party couriers, payment processors.
  • Data Security: Measures taken to protect customer information.
  • User Rights: How customers can access, correct, or delete their data.
• Cookie Policy Implied from “Learn More” next to cookie banner: Websites are legally required to inform users about cookie usage. This policy would explain what cookies are used for e.g., shopping software functionality, analytics and how users can manage their cookie preferences.
• About Us: While not a policy in itself, an “About Us” page often provides insights into the company’s history, mission, values, and team, building trust and connection with customers.

Importance of Reviewing Policies

For any significant online purchase, especially for home improvement materials, it is highly recommended that customers read these policies in full before placing an order. This ensures they understand:

• Their Rights and Responsibilities: What they can expect from the company and what is expected of them as a buyer.
• Potential Costs: Beyond the product price, understanding delivery charges, return shipping costs, or restocking fees is crucial.
• Problem Resolution: Knowing the procedures for cancellations, returns, or addressing issues provides peace of mind.

Floorsalesonline.com’s clear listing of these policy links on its homepage footer indicates a commitment to legal compliance and customer information, fostering a transparent environment for online shopping.

Floorsalesonline.com vs. Competitors

When evaluating Floorsalesonline.com, it’s useful to compare its offerings against typical competitors in the online flooring and home improvement market. Practicedumps.com Reviews

This helps highlight its unique selling propositions and areas where it might differentiate itself.

Online Flooring Specialists e.g., Flooring Superstore, Discount Flooring Depot

Many online retailers focus exclusively on flooring, aiming to capture market share through competitive pricing and specialized inventory.

• Floorsalesonline.com’s Strengths:
  • Next-Day Delivery: The consistent “free next day delivery” offer for orders placed before 2 pm Mon-Thu is a significant competitive advantage. Many competitors might offer next-day delivery but often at an additional cost or only for select, smaller items.
  • Focus on Professional Brands: Their explicit mention of “proven, professional products” from brands like Lecol, Wakol, Bona, and Osmo suggests a higher quality standard than some discount online retailers that might stock lesser-known or lower-grade materials.
  • Competitive Pricing: The commitment to “price check against our competitors weekly” means they actively adjust pricing to stay competitive, potentially offering better deals on specific items.
• Common Strengths of Competitors:
  • Wider Product Range: Some larger online specialists might offer an even broader array of flooring types e.g., carpets, tiles, bespoke options that Floorsalesonline.com may not emphasize as heavily.
  • More Payment Options: While Floorsalesonline.com mentions PayPal, competitors might offer a wider range of payment methods, including financing options or specific trade accounts.
  • Detailed Product Filtering: More advanced websites might have richer filtering options for specific wood species, finishes, or plank dimensions.

Large DIY / Home Improvement Retailers e.g., Home Depot, Lowe’s, B&Q

These national chains offer flooring as part of a much larger inventory of home renovation products.

*   Specialization: As a dedicated flooring specialist, Floorsalesonline.com likely offers more in-depth product knowledge and a curated selection of professional-grade flooring-specific chemicals adhesives, varnishes, cleaners that DIY stores might stock in less variety or lower quality.
*   Speed of Delivery for Specialist Items: While large retailers offer delivery, specific, heavy-duty flooring supplies might have longer lead times or higher delivery fees compared to Floorsalesonline.com's next-day free offer.
*   Focus on Trade/Bulk: Their clear bulk discount policy is more aligned with professional users who buy in large quantities, a segment that specialized online retailers often target more effectively than general DIY stores.

• Strengths of Large DIY Retailers:
  • Physical Presence: The ability to see, touch, and take samples of flooring in person is a huge advantage for consumers.
  • In-Store Support: Access to sales associates for advice and troubleshooting, and sometimes in-store workshops.
  • Installation Services: Many offer comprehensive installation services, bundling materials and labor.
  • Broader Project Scope: Customers can buy all materials for a renovation project e.g., paint, tools, lighting in one go.

Independent Local Flooring Suppliers

Smaller, regional flooring shops often pride themselves on personalized service and deep local knowledge.

*   Price Competitiveness: Online retailers, due to lower overheads, can often offer more competitive prices on standard products compared to local shops with higher operating costs.
*   Convenience: 24/7 access to ordering and direct-to-door delivery eliminates the need for travel.
*   Stock Availability: Online warehouses often have larger inventories than small local shops, meaning items are more likely to be in stock and available quickly.

• Strengths of Local Suppliers:
  • Personalized Service: One-on-one consultation, tailored advice, and often the ability to build long-term relationships.
  • Local Expertise: Knowledge of local climate conditions and installation challenges.
  • Bespoke Options: More flexibility for custom orders or unique product sourcing.
  • Immediate Purchase: Ability to pick up smaller items directly.

In essence, Floorsalesonline.com carves out its niche by combining the convenience and competitive pricing of online retail with the specialized product focus and rapid delivery typically sought by professionals and serious DIYers. Its primary competition lies with other online flooring specialists, where its strong delivery policy and professional brand focus are key differentiators. Lala-plants.com Reviews

Customer Support and Engagement

Effective customer support is vital for any online business, especially one dealing with potentially complex products like flooring materials.

Floorsalesonline.com’s homepage gives several indications of its approach to customer engagement and support.

Contact Channels and Accessibility

The website explicitly provides ways for customers to get in touch, reinforcing their commitment to service:

• “Contact Us” Link: This is prominently featured in both the main navigation and the footer, indicating a dedicated page for contact information. This page typically includes:
  • Phone Number: For direct, immediate assistance.
  • Email Address: For inquiries that are less urgent or require detailed written communication.
  • Physical Address: For official correspondence.
• “Friendly, efficient service”: This phrase, found in the “Benefits of ordering with Floor Sales Online” section, directly highlights their service ethos.
• Proactive Offer for Advice: The statement, “Do feel free to contact us should you need any advice, or you can’t find the item that you’re looking for,” encourages customers to reach out for assistance, positioning their team as knowledgeable resources.

Role of Customer Reviews

Floorsalesonline.com heavily leverages customer reviews as a form of social proof and a testament to their service quality.

• “Floor Sales Online reviews – what our customers say”: This section, along with the “Rating: 4.9 stars based on 443 reviews,” prominently showcases positive customer feedback.
• Review Content: The snippets provided on the homepage e.g., “Great price and fast delivery. Excellent service!”, “Efficient and fast delivery” directly reflect positive customer support experiences related to quick order processing and clear communication.
• Trust Building: High customer satisfaction scores and visible testimonials build trust and credibility for prospective buyers, suggesting that issues are resolved efficiently and positive experiences are common.

Social Media Presence Implied

While not explicitly detailed on the homepage, the presence of “Bluesky Facebook” in the footer under “More info” suggests a potential social media presence. Walkersshop.com Reviews

• Bluesky though perhaps an old link if referring to an emerging platform, or a typo for “Blue Sky” as in a general company name: If they have an active presence on platforms like Facebook which is explicitly mentioned, this can serve as an additional channel for customer engagement, announcements, and informal support. Many customers prefer to interact with brands on social media for quick questions or feedback.
• Community Building: Social media can also foster a community around flooring projects, allowing customers to share tips, showcase their work, and engage with the brand on a more personal level.

Overall, Floorsalesonline.com appears to prioritize accessible customer support, leveraging multiple channels and showcasing positive feedback to build confidence and rapport with its customer base.

The emphasis on being available for advice further underscores their commitment to guiding customers through their purchasing decisions.

Frequently Asked Questions

What is Floorsalesonline.com?

Floorsalesonline.com is an online retailer specializing in a wide range of flooring products and accessories, including adhesives, varnishes, engineered flooring, laminate, and various preparation and maintenance supplies.

What brands does Floorsalesonline.com carry?

Floorsalesonline.com carries professional and reputable brands such as Lecol, Wakol, Osmo, Lobadur, Bona, Woca, Junckers, Woodcraft Flooring, Kahrs, Alveo, and Haro.

Does Floorsalesonline.com offer free delivery?

Yes, Floorsalesonline.com offers free next working day delivery for orders placed before 2 pm Monday-Thursday, with some specific products also highlighted with free delivery. Thestitchcompanyltd.com Reviews

What is the delivery time for Floorsalesonline.com orders?

Orders placed before 2 pm Monday-Thursday are typically eligible for next working day delivery.

Can I get bulk discounts from Floorsalesonline.com?

Yes, Floorsalesonline.com offers further discounts for bulk orders exceeding £500. Customers are encouraged to contact them directly for a quote.

How can I contact Floorsalesonline.com customer service?

You can contact Floorsalesonline.com customer service through their “Contact Us” page, which typically provides a phone number, email address, or contact form.

Does Floorsalesonline.com require an account to order?

No, Floorsalesonline.com emphasizes a quick, simple, and secure ordering process that does not require customers to create an account or register.

What types of flooring products are available?

Floorsalesonline.com sells engineered flooring, herringbone LVT flooring, and laminate flooring, along with a full range of related adhesives, fillers, varnishes, oils, primers, cleaners, levelling compounds, underlay, skirtings, mouldings, and fitting accessories. Digitaliate.com Reviews

Are the products on Floorsalesonline.com professional grade?

Yes, the website states they stock “only proven, professional products” and “no cheap rubbish,” focusing on brands known for high performance in the flooring industry.

How does Floorsalesonline.com ensure competitive pricing?

Floorsalesonline.com states they “price check against our competitors weekly” to ensure they supply products at the lowest possible prices.

What is the average customer rating for Floorsalesonline.com?

Based on the website, Floorsalesonline.com has a customer rating of 4.9 stars based on 443 reviews.

Can I return products to Floorsalesonline.com?

Floorsalesonline.com has a “Return Policy” linked in the footer.

Customers should review this policy for detailed information on eligibility, process, and any associated fees. Donaldco.in Reviews

Does Floorsalesonline.com have a physical store?

Based on the provided website text, Floorsalesonline.com appears to be an online-only retailer, focusing on direct-to-door delivery.

How does Floorsalesonline.com handle my personal data?

Floorsalesonline.com has a “Privacy Policy” linked in the footer that details how they collect, use, store, and protect customer data, including information on data sharing and security measures.

What payment methods does Floorsalesonline.com accept?

The website mentions “How PayPal Works” prominently, suggesting PayPal is a supported payment method.

Other standard payment options may also be available at checkout.

Does Floorsalesonline.com offer installation services?

Based on the website’s description, Floorsalesonline.com focuses on supplying materials and accessories, not directly offering installation services. Takemytests.com Reviews

Where can I find the terms and conditions for Floorsalesonline.com?

The full “Terms & Conditions” for Floorsalesonline.com are linked in the footer of their website.

What is the purpose of cookies on Floorsalesonline.com?

The website uses cookies to allow their shopping software to work, as indicated by their cookie banner.

A “Learn More” link would typically lead to a more detailed cookie policy.

Is there a specific product recommended for wood floor adhesive on Floorsalesonline.com?

Yes, Lecol 5500 is highlighted as a popular and high-performance wood floor adhesive available on Floorsalesonline.com.

How current are the customer reviews on Floorsalesonline.com?

The customer reviews displayed on the homepage include dates, with some as recent as May 2025 as of the provided text, indicating regular updates to their testimonial section.