Based on checking the website, Cellsmash.com appears to be a legitimate business offering phone, tablet, and laptop repair services, as well as selling new and used devices and accessories in the UK.
They provide various service options, including walk-in appointments, doorstep service, and pick-up and drop-off, catering to both individual and business clients.
Their commitment to sustainability through device recycling is a commendable aspect.
However, the site lacks some crucial transparency elements typically found on highly trusted e-commerce platforms.
Here’s an overall review summary:
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- Business Model: Device repair, trade, and recycling. sales of new and used mobile phones and accessories.
- Services Offered: iPhone, Samsung, iPad, MacBook, Game console repairs. device trade-ins. recycling program. business accounts.
- Key Selling Points: Lifetime Warranty on repairs, Quality Parts, Qualified Experts, Happy Customers, Eco-Friendly, Speedy Repairs 30-60 minutes for some, Independent Repair Provider for Apple.
- Location: Primarily serves the UK, with a physical address in London.
- Payment Options: Not explicitly detailed on the homepage, but implied through “Add to cart” functionality for devices.
- Customer Support: Phone number, email, social media links Facebook, Instagram, YouTube, TikTok, WhatsApp chat.
- Transparency & Trust Signals: Physical address, phone number, email, social media presence, customer testimonials. However, a clear “About Us” section with team information, detailed terms for selling/exchanging devices, and comprehensive return/refund policies for sold devices are not prominently featured or are less accessible than expected.
- Ethical Consideration Islamic Perspective: The services offered device repair, trade, recycling, accessory sales are generally permissible and beneficial. There are no obvious elements that contradict Islamic ethical guidelines. The emphasis on recycling aligns with principles of avoiding waste and preserving resources.
While Cellsmash.com presents itself as a comprehensive solution for gadget needs, the absence of easily accessible, detailed information on crucial policies such as comprehensive return policies for purchased devices, clear warranty terms for all products not just repairs, and more specific details about their “trade-in” process could be a point of concern for a discerning customer. Trusted e-commerce sites often prioritize these details to build confidence and mitigate potential issues. A user seeking to buy a used phone, for instance, would want very specific guarantees about its condition, return window, and defect liability, which aren’t immediately clear from the homepage alone.
Best Alternatives for Device Repair and Sales Ethical & Non-Edible:
- Apple Authorized Service Providers
- Key Features: Repairs using genuine Apple parts, certified technicians, typically maintain device warranty.
- Average Price: Varies significantly by repair type and device model. generally premium.
- Pros: Highest quality parts and service for Apple devices, preserves warranty, reliable.
- Cons: Can be more expensive than independent repair shops, might require booking in advance.
- Best Buy Geek Squad
- Key Features: Offers repair services for a wide range of electronics, in-store and remote support, tech protection plans.
- Average Price: Varies by service. typically competitive.
- Pros: Wide availability across the US, repairs many brands, comprehensive service options, often good for complex issues.
- Cons: Repair times can vary, sometimes uses third-party parts for non-Apple products.
- uBreakiFix by Asurion
- Key Features: Specializes in quick repairs for phones, tablets, computers, and game consoles. often same-day service. partnership with major brands like Samsung and Google.
- Average Price: Mid-range, competitive with independent shops.
- Pros: Fast service, official partnerships mean genuine parts for some brands, widely available.
- Cons: Quality can vary by location, some non-official repairs might not use OEM parts.
- Back Market for refurbished devices
- Key Features: Marketplace for certified refurbished electronics phones, laptops, tablets, strict quality control, 12-month warranty on all devices.
- Average Price: Significantly lower than new devices.
- Pros: Eco-friendly, cost-effective, refurbished devices come with a warranty, wide selection.
- Cons: Devices are not new, minor cosmetic imperfections are possible, selection depends on availability.
- Gazelle for selling and buying used devices
- Key Features: Platform for buying and selling used smartphones and other electronics. devices are inspected and certified. 30-day return policy.
- Average Price: Competitive for used electronics.
- Pros: Easy process for selling old devices, good selection of certified used electronics, 30-day return policy.
- Cons: Prices for buying can be slightly higher than private sales, payment for selling can take a few days.
- iFixit for DIY repair and parts
- Key Features: Sells repair kits, tools, and high-quality replacement parts for a vast array of electronics. comprehensive repair guides available for free.
- Average Price: Varies by part and kit. generally cost-effective for DIY.
- Pros: Empowers users to repair their own devices, eco-friendly by extending device life, high-quality parts, extensive free resources.
- Cons: Requires technical skill and patience, voids manufacturer warranty, potential for user error during repair.
- Casetify for phone accessories
- Key Features: Customizable phone cases, strong focus on protection and unique designs, uses recycled materials in some products.
- Average Price: Mid-to-high range for cases.
- Pros: Durable and protective, wide variety of designs, often uses recycled materials, high-quality prints.
- Cons: Can be pricey for a phone case, some designs are very specific and might not appeal to everyone.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Cellsmash.com Review & First Look
When you first land on Cellsmash.com, you get a clear sense of its mission: to provide a one-stop shop for phone, tablet, and laptop repairs, trade-ins, and even sales of new and used devices.
It’s immediately evident they aim to be a comprehensive solution for gadget users in the UK.
The site prominently features their core services: “Give Your Phone A New Life!” and various options for repair, trade, and even selling your device.
This direct approach makes it easy to understand what they offer right off the bat.
The homepage highlights several compelling reasons to choose them: Express Repairs, Lifetime Warranty, Quality Parts, Qualified Experts, Happy Customers, and an Eco-Friendly approach. These are strong selling points, especially the “Lifetime Warranty” on repairs, which could be a significant differentiator in the competitive repair market. They also mention being founded in 2013, giving them over a decade of experience, which adds a layer of credibility. The inclusion of customer reviews directly on the homepage, complete with names, helps build trust by showing genuine feedback from satisfied users. Movementperfected.com Review
Initial Impressions on Transparency
While Cellsmash.com does a good job of presenting its services, the initial impression on transparency is a mixed bag.
They list a UK phone number +44 7770058007, an email [email protected], and a physical address 62 Leadenhall Market, London EC3V 1LT, which are all excellent trust signals for a physical service business.
Social media links Facebook, Instagram, YouTube, TikTok are also present, allowing for further engagement and vetting.
However, for a website that also sells new and used mobile phones, the level of detail regarding purchase policies returns, comprehensive warranty for purchased devices, condition grading for used phones is not immediately obvious from the homepage.
A truly transparent e-commerce experience would ideally have these details just a click away or summarized clearly. Ooono.com Review
For instance, while “Free 7-day return, so easy” is mentioned, the specific conditions, who pays for return shipping, and what constitutes a valid return are not elaborated upon without further navigation.
This lack of upfront clarity on critical transactional details can sometimes raise minor red flags for seasoned online shoppers.
Cellsmash.com Features
Cellsmash.com offers a robust set of features designed to cater to various device-related needs.
Their service model extends beyond simple repairs, aiming for a more holistic approach to gadget lifecycle management. Wepwawet.net Review
This comprehensive offering is a significant strength, positioning them as a versatile provider in the tech service industry.
Comprehensive Repair Services
Cellsmash prides itself on being a versatile repair shop.
They cover a broad spectrum of devices and common issues:
- Smartphones: iPhone, Samsung, Nokia, Alcatel, Xiaomi, Google Pixel, and more.
- Tablets: iPads and various Samsung Galaxy Tab models.
- Laptops: MacBooks, with a strong emphasis on screen, battery, and keyboard replacements.
- Game Consoles: Though not explicitly detailed on the homepage, it’s mentioned in their “About Us” blurb, indicating broader expertise.
They specifically highlight their status as an Independent Repair Provider for Apple, which allows them to offer repairs using original Apple parts. This is a critical distinction, as it reassures Apple users about the quality of parts. For other brands, they commit to using “high-quality, cost-effective alternatives,” which is a standard practice in the repair industry, balancing cost with performance. Repair times are often quoted as speedy, such as 30 minutes for Samsung and 60 minutes for iPad repairs, suggesting an efficient workflow.
Device Trade-In and Sales
Beyond repairs, Cellsmash facilitates the exchange and sale of devices. This feature allows customers to: Markbatesltd.com Review
- Sell or Exchange Your Phone: An option to trade in an old device for a new one, or simply sell it for cash. This can be a convenient way for users to upgrade or responsibly dispose of old tech.
- Buy New & Used Devices: The website showcases various new and used mobile phones from brands like Doro, Alcatel, Nokia, Xiaomi, and Samsung, complete with specifications and pricing. This adds a retail dimension to their business.
The combination of repair and sales makes them a full-service hub, appealing to customers who want to both fix their current device and potentially upgrade or sell an older one in one place.
Eco-Friendly Recycling Program
Cellsmash emphasizes its commitment to sustainability with a recycling program. They state: “Our recycling program ensures that your old gadgets are disposed of responsibly, minimizing their impact on the environment.” This aligns with growing consumer awareness and demand for eco-friendly practices in the tech industry. Properly recycling electronics prevents harmful materials from entering landfills and encourages the recovery of valuable components. This initiative reflects a responsible business approach and can attract environmentally conscious customers.
Business Services and Commercial Accounts
Recognizing the needs of corporate clients, Cellsmash offers specialized Business Services. Companies and IT managers can set up a “free with no obligation” business account, granting them access to:
- Dedicated Account Manager: Personalized service and support.
- Industry Leading Repair Services: Access to their repair expertise for a fleet of devices across the UK.
- Quick Online Recovery: Ensures minimal downtime for business operations.
This indicates a scalable service model, capable of handling larger volumes and providing tailored solutions for professional environments. Data from a 2023 report by Grand View Research indicates that the global electronic device repair market size was valued at USD 13.9 billion in 2022 and is expected to grow at a CAGR of 9.5% from 2023 to 2030. This growth is partly driven by the increasing complexity of devices and the desire to extend their lifespan, making services like those offered by Cellsmash increasingly relevant for both individual consumers and businesses.
Cellsmash.com Pros & Cons
Understanding the strengths and weaknesses of Cellsmash.com, based on their homepage presentation, helps in forming a balanced view.
While they offer a compelling suite of services, certain aspects could be improved for a more comprehensive customer experience.
Cellsmash.com Pros
Cellsmash.com presents several appealing advantages for potential customers seeking device repair, trade, or sales.
- Comprehensive Service Offering: They provide repairs for a wide array of devices phones, tablets, laptops, game consoles and brands Apple, Samsung, Nokia, etc.. This breadth of service means a single point of contact for multiple tech needs.
- Speedy Repair Turnaround Times: The homepage boasts quick fixes, with Samsung repairs potentially completed in 30 minutes and iPad repairs in 60 minutes. This is a significant advantage for users who rely heavily on their devices and need them back quickly.
- Lifetime Warranty on Repairs: This is a powerful trust signal. Offering a “Lifetime Warranty” suggests high confidence in the quality of their parts and workmanship, giving customers peace of mind about the longevity of their repair. It’s crucial for customers to check the specific terms of this warranty for exclusions.
- Use of Quality Parts Including Original Apple Parts: Their status as an “Independent Repair Provider for Apple” and commitment to using “original parts as well as high-quality, cost-effective alternatives” for other brands indicates a focus on repair quality.
- Eco-Friendly Initiatives: The emphasis on a device recycling program is a positive for environmentally conscious consumers. It demonstrates a commitment to reducing electronic waste.
- Multiple Service Channels: Customers have flexibility with booking options: walk-in appointments, doorstep service, and pick & drop service. This caters to different levels of convenience and accessibility.
- Physical Presence and Contact Information: Providing a physical address in London, a phone number, and an email address adds significant legitimacy and facilitates direct communication.
- Business Account Option: The dedicated service for businesses, complete with an account manager, shows a scalable and professional approach to B2B clients.
Cellsmash.com Cons
Despite its strengths, Cellsmash.com’s homepage also reveals areas where transparency and detail could be enhanced, particularly for a platform that includes e-commerce functionality.
- Lack of Detailed Return/Refund Policy for Purchased Devices: While a “Free 7-day return” is mentioned, the specific terms and conditions for returning purchased new or used phones are not immediately clear. What constitutes a valid return? Are there restocking fees? Who bears return shipping costs? These details are vital for online transactions.
- Limited Clarity on Used Device Condition Grading: When buying a used phone, customers typically want to know the exact condition e.g., “excellent,” “good,” “fair” and what defects, if any, are present. This information is not prominently displayed on the homepage listings for used devices.
- Vague “Lifetime Warranty” Specifics: While the “Lifetime Warranty” on repairs is appealing, the homepage doesn’t offer immediate access to its full terms and conditions. Are there exclusions? Does it cover accidental damage post-repair? Clarity upfront is always better.
- No Explicit Pricing for Repair Services only for purchased devices: While it’s common for repair shops not to list all repair prices due to varying issues, a general price guide or an easy-to-use quote tool would enhance transparency. Customers have to “Book Now” or “View repair” without a clear indication of cost for many services.
- Social Media Engagement Appears Limited based on provided links: While links to social media are present, the provided data doesn’t indicate the level of activity or responsiveness on these platforms. Active and responsive social channels are increasingly important for customer service and building trust.
- Limited “About Us” Depth on Homepage: While a link to “Discover More” is present, the immediate “About Us” blurb is brief. More human elements—like a glimpse into their team or their founding story—could further personalize the brand and build rapport.
Cellsmash.com Alternatives
When considering alternatives to Cellsmash.com, it’s essential to look at the different facets of their business: device repair, buying/selling used devices, and accessories.
There are several reputable players in the market that offer similar or specialized services, providing consumers with a range of choices based on their specific needs and preferences.
Established Repair Chains
For reliable and often standardized repair services, larger chains or authorized service providers are strong contenders:
- uBreakiFix by Asurion: With hundreds of locations across the US and strong partnerships with brands like Samsung and Google, uBreakiFix offers quick, professional repairs for a wide variety of devices. They often provide same-day service and use genuine parts where possible.
- Geek Squad Best Buy: Best Buy’s Geek Squad provides repair and tech support for a broad range of electronics, not just phones. They have a strong physical presence and often offer protection plans. For Apple devices, they can perform authorized repairs.
- Apple Authorized Service Providers: For iPhone, iPad, and MacBook repairs, going directly to an Apple Store or an Apple Authorized Service Provider guarantees genuine parts and certified technicians. This is often the best option for maintaining device warranty and ensuring the highest quality.
Platforms for Buying/Selling Used Devices
If you’re looking to buy a refurbished device or sell your old one, specialized platforms often provide more structured processes and guarantees:
- Back Market: This online marketplace focuses exclusively on certified refurbished electronics. They have a rigorous vetting process for sellers and offer a standard 12-month warranty on all devices, making it a trustworthy option for purchasing pre-owned tech.
- Gazelle: Known for buying and selling used phones, Gazelle provides instant quotes for devices you want to sell and offers a selection of certified pre-owned phones with a 30-day return policy. Their process is streamlined and reliable.
- Swappa: Swappa is a user-to-user marketplace that focuses on ensuring devices are fully functional and ready for activation. They have strict listing requirements and human moderation, which helps ensure quality. Payments are handled via PayPal for buyer protection.
DIY Repair Resources and Parts
For those who prefer a more hands-on approach, or if professional repair is too costly, DIY options are increasingly viable:
- iFixit: iFixit is a treasure trove of free repair guides for almost any electronic device imaginable. They also sell high-quality replacement parts, tools, and repair kits. This is an excellent resource for empowering individuals to fix their own gadgets, promoting sustainability.
Phone Accessories
For accessories like cases, grips, and cords, numerous online retailers offer vast selections:
- Spigen: Renowned for durable and protective phone cases, Spigen offers a wide range of options for various phone models, focusing on drop protection and slim designs.
- Anker: A leader in charging technology, Anker provides high-quality power banks, wall chargers, and cables that are known for their durability and fast charging capabilities.
- PopSockets: For phone grips and stands, PopSockets are a popular choice, offering convenience and a wide array of designs.
When evaluating alternatives, consider factors like warranty policies, pricing transparency, customer service responsiveness, and the specific needs for your device.
How to Cancel cellsmash.com Subscription
Based on the information available on the Cellsmash.com homepage, there isn’t an explicit mention of a “subscription” service in the traditional sense, like a monthly recurring charge for content or software. Vaughanshoes.ie Review
The term “member” is used in the context of getting a “£10 Discount For Members” and “Become member of cellsmash by simply filling out a short form & get 10% off on each repair.” This suggests a loyalty program or a customer account status rather than a recurring financial subscription.
Therefore, if you have signed up for a membership or account to receive discounts or streamline future services, canceling it would likely involve:
- Accessing Your Account Settings: The most common way to manage such memberships on e-commerce or service websites is through your user account dashboard. Look for sections like “My Account,” “Profile Settings,” or “Membership Details” after logging in.
- Contacting Customer Service Directly: If there’s no clear option to cancel or deactivate your membership within your online account, or if you simply wish to remove your data, direct contact is the next step.
- Email: Send an email to
[email protected]clearly stating your request to cancel your membership or delete your account. Include your registered email address and any other relevant identification details. - Phone: Call their customer service line at
+44 7770058007. Be prepared to provide your account details and explain your request to the representative. - WhatsApp: The site also offers a “Hello Can we help you? Open chat” WhatsApp option, which could be a quick way to inquire about membership cancellation.
- Email: Send an email to
Important Considerations:
- Data Deletion: If your concern is data privacy, explicitly request data deletion in accordance with GDPR General Data Protection Regulation if you are based in the UK/EU. Under GDPR, you have the right to request that your personal data be erased.
- Associated Benefits: Understand that canceling your “membership” will likely mean losing access to any loyalty discounts e.g., the 10% off repairs or the £10 loyalty reward.
- No Recurring Charges: As there’s no indication of a paid subscription, you likely won’t need to worry about stopping recurring charges. The “membership” seems to be solely for discount access and account management.
In essence, managing your association with Cellsmash.com as a “member” is more about account deactivation or removal from their loyalty program rather than canceling a recurring financial subscription.
How to Cancel cellsmash.com Free Trial
Based on the information provided on the Cellsmash.com homepage, there is no mention of a “free trial” service for repairs, device sales, or any other primary offering. The closest concept might be their “Set up a business account today It’s free with no obligation,” which refers to establishing a commercial partnership, not a trial of a service with an eventual charge.
Given this, if you believe you have signed up for something akin to a free trial or need to discontinue an exploratory business account, the steps would be similar to managing any general account or partnership:
- Review What You Signed Up For: Double-check your initial signup process or confirmation emails to understand precisely what kind of “free trial” or “free obligation” account you might have initiated. It’s possible it was for a business inquiry rather than a consumer service.
- Contact Cellsmash.com Directly: Since there’s no dedicated “Cancel Free Trial” section or explicit trial terms on the homepage, the most effective method is direct communication.
- Email: Send an email to
[email protected]. Clearly state that you wish to discontinue any free trial or business account you may have set up. Provide your name, registered email, and any other relevant details that identify your account. - Phone: Call
+44 7770058007. Explain your situation to the customer service representative and inquire about the process for canceling any trial or obligation-free account. - WhatsApp Chat: Use their WhatsApp chat feature to get real-time assistance regarding the discontinuation of your account.
- Email: Send an email to
Key Points:
- No Hidden Charges Expected: Since the business account is advertised as “free with no obligation,” it’s highly unlikely that a free trial would automatically convert into a paid subscription. You should not anticipate any surprise charges.
- Clarify Data Retention: If you are concerned about your data, specifically ask for your information to be removed from their systems when you make your cancellation request.
- Business Account Specifics: If it’s a business account you wish to cancel, the process might involve a brief discussion with your assigned account manager or a formal request to terminate the partnership.
In summary, the concept of a “free trial” as a consumer-facing offer leading to a subscription doesn’t appear to be a part of Cellsmash.com’s public offerings.
Any “cancellation” would likely pertain to disengaging from a loyalty program or a business inquiry. Fixauto.com Review
Cellsmash.com Pricing
Cellsmash.com’s pricing strategy, as evident from its homepage, is a blend of transparent product pricing and a more generalized approach for services.
This mixed model is common in businesses that offer both retail products and customized services.
Pricing for Products New & Used Devices
For the mobile phones listed on their homepage e.g., Doro, Alcatel, Nokia, Xiaomi, Samsung Galaxy S23 Plus, the pricing is explicitly displayed next to each product. For instance:
- Doro 8055: £150.00
- Doro 7035: £90.00
- Alcatel 3X 2023: £150.00
- Nokia C32: £120.00
- Nokia G60 5G: £250.00
- Nokia X20: £250.00
- Xiaomi Redmi Note 11 5G: £200.00
- Samsung Galaxy S23 Plus: £1,000.00
This direct pricing for devices allows customers to immediately see the cost and compare it with other retailers. Iconicauctioneers.com Review
The prices appear to reflect market rates for these models, with the Samsung Galaxy S23 Plus at £1,000.00 indicating a premium for a flagship device.
The presence of both new and potentially used/refurbished phones though explicitly labeled “Used Mobile” in categories, not individual product listings on the homepage suggests a range of price points.
Pricing for Repair Services
For repair services, specific prices are not displayed directly on the homepage. Instead, Cellsmash encourages users to:
- “Book an appointment today!”
- “View iPhone repair” or “View Samsung repair” links.
This approach is standard for repair shops due to the varying nature of device damage.
For example, an iPhone screen repair could have different costs depending on the model, the extent of the damage, and whether original or aftermarket parts are used. Faunasports.uk Review
By not listing fixed prices, they maintain flexibility and can provide accurate quotes only after assessing the specific issue.
However, this means customers cannot immediately compare repair costs without taking further action e.g., clicking through, calling, or visiting the store. A transparent online quoting tool or a price list for common repairs e.g., “iPhone 11 Screen Replacement starts from £X” would enhance user experience by providing an upfront cost estimate.
Discounts and Loyalty Programs
Cellsmash.com offers several incentives related to pricing:
- 10% Discount for Members: By simply filling out a short form to become a member, customers can receive a 10% discount on each repair. This encourages customer loyalty.
- £10 Loyalty Reward: “Enjoy a £10 Loyalty Reward on Every Visit!” This further incentivizes repeat business.
- Free Delivery: For all orders over £150, which applies to phone purchases.
- Student Discount: A dedicated link for student discounts is available, suggesting tailored offers for educational demographics.
These loyalty programs and discounts indicate a strategy to attract and retain customers by offering value beyond the base price.
While direct repair pricing isn’t immediate, these incentives can reduce the overall cost for regular customers. Cottages.com Review
Cellsmash.com vs. Competitors
When evaluating Cellsmash.com against its competitors, it’s helpful to consider its positioning within the device repair and sales market.
The market is diverse, ranging from authorized manufacturer service centers to large retail chains, independent local shops, and online-only refurbished electronics marketplaces.
Cellsmash carves out its niche by combining several of these elements, primarily serving the UK market.
Strengths Compared to Competitors
- Hybrid Model Repair & Retail: Many repair shops only offer repairs, and many retailers only sell devices. Cellsmash offers both, including new and used phone sales, and even a trade-in program. This “one-stop shop” convenience is a competitive advantage, especially for customers looking to upgrade after a repair or sell an old device.
- Focus on Speed & Warranty: The emphasis on “Express Repairs” e.g., 30-minute Samsung, 60-minute iPad and a “Lifetime Warranty” on repairs sets a high bar. While many competitors offer warranties, a “lifetime” claim though needing verification of terms is particularly strong. Independent shops may offer quick turnaround but might not always back it with such extensive warranties.
- Apple Independent Repair Provider Status: This is a significant differentiator from many independent shops. It means they have access to genuine Apple parts and tools, offering a quality of repair often associated with authorized service centers, without necessarily being an official Apple Store or premium pricing.
- Eco-Friendly Stance: Their recycling program and commitment to sustainability give them an edge with environmentally conscious consumers. While some larger chains have recycling initiatives, it’s not always as prominently highlighted by smaller to mid-sized repair businesses.
- Multi-Channel Service Options: Offering walk-in, doorstep, and pick & drop services provides flexibility that some pure brick-and-mortar or purely online competitors might lack.
Areas for Improvement Compared to Competitors
- Online Pricing Transparency for Repairs: Unlike some larger chains e.g., uBreakiFix, which often provides online quotes for common repairs, Cellsmash.com doesn’t display repair pricing upfront on its homepage. This requires customers to click deeper or contact them for an estimate, which can be a barrier for those looking for quick price comparisons.
- Used Device Specificity: While they sell used phones, the homepage doesn’t detail the condition grading e.g., A, B, C or excellent, good, fair for individual used devices. Reputable refurbished marketplaces like Back Market or Gazelle are meticulous about detailing cosmetic and functional condition, building more buyer confidence.
- Comprehensive Return/Refund Policies for Sales: For a business selling devices online, clearer and more detailed return and refund policies should be immediately accessible. Competitors in e-commerce often have dedicated, explicit pages outlining every nuance of their return process.
- Brand Recognition: As a UK-based business, Cellsmash.com naturally has less brand recognition globally or across the entire US compared to giants like Best Buy’s Geek Squad or uBreakiFix, which have extensive networks. Building trust online requires even more robust transparency for lesser-known brands.
- Online Customer Review Volume: While they showcase customer reviews, the sheer volume and widespread presence of reviews for larger competitors across various platforms Google, Yelp, Trustpilot might offer a broader picture of customer satisfaction.
FAQ
What is Cellsmash.com?
Cellsmash.com is a UK-based company that offers mobile phone, tablet, and laptop repair services, sells new and used devices, provides trade-in options for old gadgets, and runs an eco-friendly recycling program.
Where is Cellsmash.com located?
Cellsmash.com has a physical location at 62 Leadenhall Market, London EC3V 1LT, UK, and serves customers across the UK.
What kind of devices does Cellsmash.com repair?
Cellsmash.com repairs a wide range of devices including iPhones, Samsung phones, iPads, MacBooks, and various other smartphones, tablets, and laptops. They also mention game consoles.
Does Cellsmash.com use genuine parts for repairs?
Yes, Cellsmash.com states they are an Independent Repair Provider for Apple, allowing them to use original Apple parts.
For other brands, they claim to use high-quality, cost-effective alternative parts. Playerauctions.com Review
How fast are Cellsmash.com repairs?
Cellsmash.com advertises speedy repairs, with some Samsung repairs taking 30 minutes and iPad repairs taking 60 minutes.
Does Cellsmash.com offer a warranty on repairs?
Yes, Cellsmash.com provides a “Lifetime Warranty” on their repairs, which suggests a strong commitment to the quality of their work and parts.
Customers should review the specific terms of this warranty.
Can I sell my old phone to Cellsmash.com?
Yes, Cellsmash.com offers a service to “Sell or Exchange Your Phone,” allowing you to trade in your old device or sell it directly.
Does Cellsmash.com sell new phones?
Yes, Cellsmash.com sells new mobile phones from various brands like Doro, Alcatel, Nokia, Xiaomi, and Samsung, as listed on their homepage.
Does Cellsmash.com sell used phones?
Yes, Cellsmash.com includes “Used Mobile” in its product categories, indicating they also sell pre-owned devices.
What are Cellsmash.com’s business hours?
Cellsmash.com’s store timings are 08:00 – 18:30 Monday to Friday and 12:00 – 18:00 Saturday & Sunday.
How can I contact Cellsmash.com?
You can contact Cellsmash.com via phone at +44 7770058007, email at [email protected], or through their social media channels Facebook, Instagram, YouTube, TikTok and WhatsApp chat.
Does Cellsmash.com offer discounts?
Yes, Cellsmash.com offers a 10% discount for members on each repair, a £10 loyalty reward on every visit, and a student discount.
Is there free delivery for purchases from Cellsmash.com?
Yes, Cellsmash.com offers free delivery for all orders over £150.
What is Cellsmash.com’s return policy for purchased devices?
Cellsmash.com mentions a “Free 7-day return” policy, but full detailed terms and conditions for product returns are not immediately clear on the homepage and should be reviewed on their dedicated policy pages.
Does Cellsmash.com offer services for businesses?
Yes, Cellsmash.com offers “Business Services” allowing companies and IT managers to set up free accounts with a dedicated account manager for efficient device maintenance and repair.
Is Cellsmash.com eco-friendly?
Yes, Cellsmash.com states they are passionate about sustainability and offer a recycling program to ensure old gadgets are disposed of responsibly.
Can I book a repair appointment online with Cellsmash.com?
Yes, Cellsmash.com provides options to book walk-in repair appointments, doorstep service, and pick & drop service directly from their website.
What payment methods does Cellsmash.com accept?
While not explicitly detailed on the homepage, the “Add to cart” functionality implies standard online payment methods are accepted for product purchases. It’s best to confirm during the checkout process.
Does Cellsmash.com offer data recovery services?
Yes, Cellsmash.com lists “Data Recovery” under its quick links in the footer, indicating they offer this service.
Are customer reviews available for Cellsmash.com?
Yes, Cellsmash.com features customer reviews directly on its homepage, including names and testimonials about their repair services.
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