Jurassicbark-online.co.uk Review

Based on checking the website Jurassicbark-online.co.uk, it appears to be a legitimate online retailer specialising in pet food and accessories, primarily for dogs and cats. The site prominently features a wide range of products from well-known brands, coupled with pricing and discounts. While the platform boasts strong customer service claims and a high Trustpilot rating, a comprehensive review necessitates a deeper dive into its operational transparency and overall user experience.

Overall Review Summary:

Website Design & Usability: Clean, user-friendly, and easy to navigate. Products are well-categorised.
Product Range: Extensive selection of dog and cat food, treats, and some accessories from various brands.
Pricing: Appears competitive with various discounts and offers highlighted.
Customer Service Claims: Boasts a 4.9 Trustpilot rating and emphasizes personalized service.
Payment Security: Mentions “SSL Secure Payment,” indicating encryption for transactions.
Delivery Information: Offers free next-day delivery for orders over £45 placed before 2 pm.
Transparency: Provides links to “Terms & Conditions,” “Privacy Policy,” and “Cookie Policy.”
Missing Information: Lacks a clear ‘About Us’ section detailing the business’s history, mission, or team. There is also no explicit returns policy easily found on the homepage, nor details on how to contact customer support beyond a phone number and a general newsletter subscription.
Ethical Considerations: While the products themselves (pet food, non-edible accessories) are generally permissible, the lack of an ‘About Us’ section and clear return/refund policies raises slight concerns about full business transparency. For a Muslim consumer, ensuring business practices are entirely straightforward and transparent is paramount. The primary products are pet food, which is permissible for sale and consumption by pets. Non-edible pet accessories are also permissible. There are no indications of any forbidden elements in the products or the business model.

The website provides a decent user experience, offering a broad spectrum of products and a focus on customer satisfaction, backed by external validation from Trustpilot. However, some areas could be improved for full transparency, particularly regarding detailed company information and explicit customer support channels beyond a phone number. For users prioritizing complete transparency and ease of access to detailed policy information, these minor gaps might be noteworthy.

Best Alternatives List for Pet Supplies in the UK:

Zooplus
- Key Features: One of Europe’s largest online pet retailers, offering a massive selection of food, treats, toys, and accessories for all types of pets. Features a loyalty programme and often has bulk buy discounts.
- Average Price: Varies widely, generally competitive, with frequent promotions.
- Pros: Huge product range, reliable delivery, loyalty points, good for bulk purchases.
- Cons: Can sometimes have longer delivery times for certain items, overwhelming selection for some.
Pets at Home
- Key Features: The UK’s largest pet supplies retailer, with both online and physical stores. Offers pet food, accessories, grooming services, and vet services. They have a VIP club for discounts and exclusive offers.
- Average Price: Mid-range to premium, often with sales.
- Pros: Very accessible with physical stores, wide product range, convenient click & collect, comprehensive pet services.
- Cons: Some items can be pricier than online-only retailers, delivery might not always be the fastest.
Amazon UK Pet Supplies
- Key Features: Offers an unparalleled variety of pet products from numerous sellers, including popular brands and niche items. Fast delivery options for Prime members.
- Average Price: Highly varied, generally competitive across different sellers.
- Pros: Huge selection, competitive pricing, fast delivery (Prime), easy returns process.
- Cons: Quality can vary depending on the third-party seller, less specialized customer support for pet-specific advice.
Pet Supermarket
- Key Features: An online-only retailer focusing on value and convenience, offering a good range of pet food and supplies with frequent deals.
- Average Price: Generally budget-friendly, with many discount options.
- Pros: Good value for money, regular promotions, straightforward website.
- Cons: More limited range of brands compared to larger competitors, less focus on niche products.
Fetch (by Ocado)
- Key Features: Offers a premium selection of pet food and accessories, often focusing on natural and high-quality brands. Integrates well with Ocado grocery deliveries for convenience.
- Average Price: Higher end, reflecting the focus on quality brands.
- Pros: High-quality product selection, convenient delivery if you’re an Ocado customer, excellent customer service.
- Cons: Pricier than some alternatives, smaller overall product range.
M&M Pet Supplies
- Key Features: A smaller, independent online retailer that often stocks a good range of specialized or harder-to-find brands, particularly for raw food and natural treats.
- Average Price: Varies, often competitive for specialized items.
- Pros: Good for niche and natural products, potentially more personalized service.
- Cons: Smaller inventory, less frequent discounts than larger chains.
Viovet
- Key Features: Primarily an online pet pharmacy, but also offers a substantial range of pet food and health products. Known for competitive pricing on prescription diets and medications.
- Average Price: Competitive, especially for veterinary diets and health products.
- Pros: Excellent for prescription pet food and medications, good general pet supply range.
- Cons: Website navigation can be less intuitive for general shopping, focus is more clinical than recreational.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Jurassicbark-online.co.uk Review & First Look

When you first land on Jurassicbark-online.co.uk, it’s clear they’ve put some effort into a clean, intuitive design. The layout is straightforward, making it easy to jump into what you’re looking for, whether that’s dog food, cat food, or checking out their latest deals. The vibrant imagery and the “New Look Same great deals worth barking about!” tagline immediately give off a friendly, welcoming vibe. It feels like a small business trying to do things right, which is often a breath of fresh air compared to the huge, impersonal marketplaces.

Initial Impressions and User Interface

The website loads quickly, which is crucial for a smooth user experience. Navigation is handled primarily through clear links for “Dogs,” “Cats,” and “Deals,” alongside a prominent search bar. This simple structure means you won’t get lost trying to find specific items. The colour scheme is pleasant, and the product images are high quality, making it easy to distinguish between different brands and types of food. This initial impression suggests a well-maintained and customer-focused online store.

Homepage Highlights and Accessibility

The homepage is packed with key information right up front. You immediately see their phone number (+44 (0) 1353 863883), which is a huge plus for direct customer service. They highlight “SSL Secure Payment” and “Heaps of on Trustpilot,” attempting to build trust from the get-go. The free next-day delivery offer for orders over £45 is a strong incentive. All product listings feature images, prices, and often the number of reviews, giving a comprehensive snapshot without requiring a click-through. This level of transparency on pricing and popular items is commendable.

Jurassicbark-online.co.uk Pros & Cons

Alright, let’s break down the good stuff and where Jurassicbark-online.co.uk could sharpen its claws. Every platform has its strengths and weaknesses, and understanding these can help you decide if it’s the right fit for your pet supply needs. Gleesonhomes.co.uk Review

Advantages of Shopping with Jurassicbark-online.co.uk

From a user’s perspective, there are several standout features that make Jurassicbark-online.co.uk appealing:

Strong Trustpilot Rating: They proudly display a “4.9 rating on Trustpilot,” which, if accurate and verifiable, is a significant indicator of positive customer experience. In today’s online world, social proof like this carries a lot of weight. A high rating suggests consistent satisfaction, timely deliveries, and effective customer service, based on independent reviews.
Clear Delivery Information: The offer of “Free next day Delivery! Place an order worth over £45 before 2 pm” is fantastic. This specific and achievable threshold makes it easy for customers to plan their purchases and know exactly when to expect their goods. Fast and free delivery is a major competitive advantage.
User-Friendly Interface: As noted earlier, the website is clean, modern, and very easy to navigate. Products are well-categorised, and the search function works effectively. This reduces friction for the customer, making the shopping experience smoother and more enjoyable.
Transparent Product Listings: Each product displayed on the homepage shows the RRP, discounted price, and the number of reviews, providing comprehensive information at a glance. This allows for quick price comparisons and helps customers make informed decisions without diving deep into each product page.
Direct Contact Option: The prominent display of a phone number (+44 (0) 1353 863883) is a big win. In an age where many online businesses hide behind contact forms or email, providing a direct line of communication builds confidence and suggests a readiness to assist customers immediately.

Potential Areas for Improvement

While the site offers many positives, there are a few areas where Jurassicbark-online.co.uk could enhance its offering and transparency:

Lack of a Detailed ‘About Us’ Section: The homepage briefly mentions “Jurassic Bark is a small family business,” but there’s no dedicated ‘About Us’ page providing more context. This is a common feature on trusted e-commerce sites, allowing customers to learn about the company’s history, values, and team. For a Muslim consumer, understanding the business’s foundational ethics and people behind it can build stronger trust. Without it, it feels like a piece of the puzzle is missing.
Limited Customer Service Channels: While a phone number is provided, there’s no immediate visibility of other common customer service options like a live chat, a dedicated email address, or a comprehensive FAQ section on the homepage. While these might exist deeper within the site, their absence from the main page can make it seem less accessible for queries that aren’t urgent enough for a phone call.
No Explicit Returns/Refund Policy Link on Homepage: Key policies like returns and refunds are critical for online shopping. While “Terms & Conditions” is linked, a direct, easily findable “Returns Policy” link on the homepage provides immediate reassurance to customers about their rights and the process should an issue arise. This boosts consumer confidence significantly.
Lack of Clear Loyalty Programme Details: While one customer review mentions a “good loyalty scheme,” details about this programme are not prominently displayed on the homepage. Clear information on how to earn points, redeem rewards, and the benefits of such a scheme could attract and retain more customers.
Absence of a Blog or Educational Content: Many pet supply sites offer blogs with advice on pet care, nutrition, and training. This not only adds value for customers but also positions the business as an expert in the field. Jurassicbark-online.co.uk could benefit from adding such content to engage its audience beyond just product sales.

Jurassicbark-online.co.uk Alternatives

When you’re shopping for pet supplies, it’s always smart to have a few options in your back pocket. While Jurassicbark-online.co.uk offers a solid experience, there are several well-established alternatives in the UK that provide different strengths, whether that’s sheer variety, competitive pricing, or specialised services.

Top UK Pet Supply Retailers

Let’s dive into some of the big players and niche specialists you might consider: Thecakedecoratingcompany.co.uk Review

Zooplus: As one of Europe’s leading online pet shops, Zooplus offers an absolutely massive range of products for all types of pets, from dogs and cats to fish and small animals. They’re known for competitive pricing, bulk discounts, and a loyalty points programme. Their sheer volume of stock means you’re likely to find even obscure brands.
- Key Data: As of 2023, Zooplus served over 9 million active customers across Europe, reporting robust growth. They consistently offer over 8,000 products.
Pets at Home: The undisputed giant of the UK pet retail scene, Pets at Home combines a strong online presence with over 450 physical stores. This hybrid model offers unparalleled convenience for click & collect, grooming, and veterinary services. They stock everything from budget-friendly options to premium brands.
- Key Data: Pets at Home reported group revenue of £1.4 billion for the financial year ending March 2023. Their VIP club boasts millions of members, benefiting from targeted offers and discounts.
Amazon UK Pet Supplies: You can’t talk about online shopping without mentioning Amazon. Their pet supplies section is incredibly vast, featuring products from thousands of sellers. The main draw is competitive pricing, fast shipping (especially with Prime), and a very flexible returns policy. You’ll find popular brands right alongside smaller, independent sellers.
- Key Data: While specific pet supply sales figures for Amazon UK are not publicly detailed, global e-commerce analytics consistently place pet products among the fastest-growing categories on Amazon. Their Prime membership boasts over 150 million global subscribers, indicating vast delivery capabilities.
Pet Supermarket: An online-only retailer focused on delivering value. Pet Supermarket is a solid choice for those looking for a good range of mainstream pet foods and supplies at competitive prices. They often have good promotions and focus on efficient delivery.
- Key Data: Pet Supermarket aims to dispatch orders within 1-2 working days and has generally positive customer reviews for its efficiency and pricing.
Fetch (by Ocado): If you’re already an Ocado customer, Fetch is a highly convenient option. They offer a curated selection of premium and natural pet products, often with a focus on higher-quality ingredients and sustainable options. Their integration with Ocado’s delivery network makes it easy to add pet supplies to your regular grocery order.
- Key Data: Fetch leverages Ocado’s sophisticated logistics, which handles millions of orders annually, ensuring reliable delivery slots.
Monster Pet Supplies: Similar to Pet Supermarket, Monster Pet Supplies is another strong online-only contender known for its broad product range and frequent deals. They often offer subscription services for regular deliveries, which can be convenient for recurring purchases like food.
- Key Data: Monster Pet Supplies frequently updates its offers, with discounts often ranging from 10% to 20% on popular brands.
Pet Shop Bowl: This online retailer emphasizes ethical sourcing and high-quality natural products. They often cater to owners looking for grain-free, hypoallergenic, or specialized diets for their pets. They provide a more personal touch and often have detailed product information.
- Key Data: Pet Shop Bowl has built a strong reputation within the natural pet food community, focusing on brands that prioritize animal welfare and ingredient quality.

When considering these alternatives, think about what matters most to you: price, selection, speed of delivery, or specialized services. Each platform has its unique selling points.

How to Cancel Jurassicbark-online.co.uk Subscription

Based on the information available on the homepage of Jurassicbark-online.co.uk, there is no explicit mention of a subscription service or recurring orders. The website primarily functions as a standard e-commerce platform where customers add items to a cart and make a one-time purchase.

Absence of Subscription Model

The homepage highlights “View all offers,” “Free next day Delivery,” and lists various products with “Up to X% off RRP,” suggesting a transactional model rather than a subscription-based one. There are no prompts or links related to “Subscribe & Save,” “Auto-ship,” or “Manage Subscriptions” typically found on sites offering recurring deliveries. Indigocarhire.co.uk Review

What if I set up a recurring payment?

If you have, by any chance, set up a recurring payment for Jurassicbark-online.co.uk through a third-party payment processor (like PayPal’s subscription feature, or if you’ve allowed your bank to save card details for quicker checkout), the cancellation process would likely involve:

Checking Your Account: First, log into your “My Account” on Jurassicbark-online.co.uk. While it’s unlikely to have a direct “Manage Subscription” section if they don’t offer it, this is the primary place to check for any order history or recurring payment settings.
Contacting Jurassicbark-online.co.uk Directly: The most reliable method would be to call their customer service line: +44 (0) 1353 863883. Explain that you wish to cancel any perceived recurring order or payment. They will be able to confirm if such an arrangement exists on their end and guide you through the process.
Reviewing Payment Processor Settings: If you believe you’ve set up a recurring payment via a service like PayPal, you would need to log into your PayPal account. Navigate to your “Settings” or “Pre-approved payments” section to identify and cancel any active subscriptions linked to Jurassicbark-online.co.uk.
Contacting Your Bank: As a last resort, if you cannot reach the company or cancel through a payment processor, you can contact your bank or credit card provider. Explain that you wish to stop recurring charges from Jurassicbark-online.co.uk. They can often block future payments.

Given the current information, it is highly probable that Jurassicbark-online.co.uk operates solely on a one-time purchase model, meaning there would be no “subscription” to cancel in the traditional sense. Each order would be a new transaction.

Jurassicbark-online.co.uk Pricing

Based on the homepage of Jurassicbark-online.co.uk, the pricing structure is straightforward: it’s a direct retail model with individual product prices clearly listed, often with discounts. There are no complex pricing tiers or subscription models to decipher.

Product Pricing Overview

The website displays a variety of dog and cat food products, each with its Recommended Retail Price (RRP) and a discounted price. This transparency is a big plus. For example: Sjp.co.uk Review

Eden 80/20 Original Cuisine Dog Food: Listed from £20.49 – £74.70 (with “Up to 10% off RRP”).
ACANA Adult Dog: £18.99 – £68.95 (with “Up to 6% off RRP”).
Eden 85/15 Original Cuisine Cat Food: £6.49 – £70.99 (with “Up to 7% off RRP”).

The presence of “Up to X% off RRP” suggests that discounts are applied directly to the listed prices, making the current selling price clear. The price ranges indicate different product sizes or variations are available.

Delivery Costs and Thresholds

A key element of their pricing model is the delivery structure:

Free Next Day Delivery: This is offered for orders “worth over £45 before 2 pm.” This threshold is a common strategy to encourage customers to increase their basket size.
Under £45 Orders: While not explicitly stated on the homepage, it is implied that orders under £45 would incur a delivery charge. The exact amount would likely be detailed in their “Terms & Conditions” or during the checkout process. For context, typical UK delivery charges for similar services can range from £3.99 to £5.99.

Value Proposition

Jurassicbark-online.co.uk appears to position itself on offering good value through competitive pricing and free next-day delivery for eligible orders. The “Deals” section, prominently linked, indicates a continuous focus on discounts and promotions. This approach aims to appeal to customers looking for quality pet food without overpaying, combined with the convenience of quick delivery.

In essence, their pricing is clear, direct, and designed to encourage higher-value orders through their free delivery incentive.

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Jurassicbark-online.co.uk vs. Competitors

When evaluating Jurassicbark-online.co.uk, it’s essential to stack it up against its competitors in the bustling UK pet supplies market. Each retailer brings its unique strengths and weaknesses to the table.

Direct Comparison Points

Let’s look at how Jurassicbark-online.co.uk fares against some of the major players based on key aspects:

Product Range:
- Jurassicbark-online.co.uk: Offers a solid range of popular and premium dog and cat foods (Eden, Acana, Orijen, Carnilove, Simpsons). While comprehensive for these categories, it doesn’t appear to extend to pets beyond dogs and cats (e.g., fish, birds, small animals).
- Zooplus & Pets at Home: These giants offer a far more extensive range, covering almost every type of pet and a much broader selection of accessories, healthcare products, and even live animals (in Pets at Home’s case).
- Amazon UK Pet Supplies: Unmatched in sheer product volume due to its marketplace model, offering almost anything imaginable, often from multiple sellers.
Pricing & Deals:
- Jurassicbark-online.co.uk: Clearly displays discounts (e.g., “Up to 10% off RRP”) and offers free next-day delivery over £45. This positions them as competitive on price, especially for larger orders.
- Competitors:
  - Zooplus is known for bulk discounts and loyalty programs, often beating out individual product prices on larger orders.
  - Pets at Home offers a mix of price points, loyalty schemes (VIP Club), and frequent sales, but some items can be more expensive than online-only rivals.
  - Amazon prices are highly variable due to multiple sellers, but often very competitive, especially during sales events.
  - Pet Supermarket and Monster Pet Supplies also focus on competitive pricing and regular promotions.
Delivery Speed & Cost:
- Jurassicbark-online.co.uk: Strong on delivery, offering “Free next day Delivery” for orders over £45. This is a significant convenience factor.
- Competitors:
  - Many competitors, including Zooplus and Pets at Home, offer similar free delivery thresholds (often £35-£49), with next-day or express options usually costing extra unless a higher threshold is met. Amazon Prime offers free next-day delivery on eligible items for a subscription fee.
Customer Service:
- Jurassicbark-online.co.uk: Highlights a 4.9 Trustpilot rating and provides a direct phone number. This indicates a focus on customer satisfaction.
- Competitors:
  - Larger retailers like Pets at Home have robust multi-channel customer service (phone, email, live chat, in-store support). Zooplus also has comprehensive customer service. Amazon’s customer service is generally efficient, albeit more generalized.
Transparency & Trust Signals:
- Jurassicbark-online.co.uk: Uses SSL, Trustpilot rating prominently displayed, and links to basic policies. Lacks a detailed ‘About Us’ and easily accessible full returns policy on the homepage.
- Competitors: Most established competitors have detailed ‘About Us’ sections, comprehensive FAQs, and clearly linked policies (returns, privacy, etc.) from their footers. This full transparency builds strong consumer trust.

Niche vs. Generalist Approach

Jurassicbark-online.co.uk appears to take a more focused approach, concentrating heavily on dog and cat food with strong brand partnerships. This can be beneficial for customers who know exactly what they want within these categories, as it potentially allows for more curated stock and competitive pricing on those specific items.

In contrast, generalist retailers like Zooplus and Pets at Home aim to be a one-stop-shop for all pet needs. While this offers immense convenience, it might mean less specialized product knowledge or slightly higher prices on certain items compared to a niche player. Siennalondon.co.uk Review

Ultimately, Jurassicbark-online.co.uk holds its own in terms of product range for its chosen niche and offers compelling delivery terms. Its main area for improvement lies in enhancing business transparency and broadening its customer service channels to match the comprehensive offerings of the market leaders.

FAQ

How can I verify the legitimacy of Jurassicbark-online.co.uk?

You can verify the legitimacy by checking their Trustpilot reviews, which are prominently linked on their homepage, and by reviewing their “Terms & Conditions,” “Privacy Policy,” and “Cookie Policy” pages for standard legal information. The presence of a phone number is also a good sign.

Does Jurassicbark-online.co.uk offer free delivery?

Yes, Jurassicbark-online.co.uk offers free next-day delivery on orders over £45 if placed before 2 pm.

What types of products does Jurassicbark-online.co.uk sell?

Jurassicbark-online.co.uk primarily sells dog and cat food, including dry food, wet food, and various treats from brands like Eden, Acana, Orijen, and Carnilove. They also appear to sell some pet accessories like harnesses. Careers-in-sport.co.uk Review

What payment methods does Jurassicbark-online.co.uk accept?

While not explicitly listed on the homepage, the mention of “SSL Secure Payment” suggests they accept standard secure online payment methods like credit/debit cards. Typically, this would include Visa, MasterCard, and potentially digital wallets like PayPal.

Is Jurassicbark-online.co.uk a large retailer or a small business?

Based on the homepage text, Jurassicbark-online.co.uk states it is a “small family business.”

Can I track my order from Jurassicbark-online.co.uk?

The homepage doesn’t explicitly state order tracking availability, but most e-commerce platforms provide tracking information via email or within the “My Account” section once an order is dispatched.

What is the Trustpilot rating for Jurassicbark-online.co.uk?

Jurassicbark-online.co.uk prominently displays a 4.9 rating on Trustpilot, indicating a high level of customer satisfaction.

Does Jurassicbark-online.co.uk have a physical store?

The website doesn’t mention any physical store locations, operating seemingly as an online-only retailer. Smartcellular.co.uk Review

How do I contact Jurassicbark-online.co.uk customer service?

You can contact Jurassicbark-online.co.uk customer service by calling their phone number: +44 (0) 1353 863883. No other contact methods are immediately visible on the homepage.

Does Jurassicbark-online.co.uk offer discounts or promotions?

Yes, the website highlights various “deals” and shows products with “Up to X% off RRP,” indicating that discounts and promotions are regularly offered.

What brands of pet food are available on Jurassicbark-online.co.uk?

Some of the brands listed on their homepage include Eden, Acana, Orijen, Carnilove, Simpsons, JR Pet Products, Forthglade, Scrumbles, VETIQ, Tribal, Canagan, Lily’s Kitchen, Innocent Hound, Symply, Lintbells, Leucillin, Hurtta, Edgard & Cooper, and Anco.

Is Jurassicbark-online.co.uk secure for online payments?

Yes, the website mentions “SSL Secure Payment,” which means it uses Secure Sockets Layer technology to encrypt data transmitted between your browser and their server, helping to protect your payment information.

What is the cut-off time for next-day delivery on Jurassicbark-online.co.uk?

For free next-day delivery, orders must be placed before 2 pm. Docmedicals.co.uk Review

Are there any reviews available for Jurassicbark-online.co.uk products?

Yes, many products on the homepage display the number of reviews they have received, with some having hundreds of reviews (e.g., Eden 80/20 Original Cuisine Dog Food with 771 reviews).

Does Jurassicbark-online.co.uk have a loyalty program?

While not explicitly detailed on the homepage, one customer review mentions a “good loyalty scheme,” suggesting that such a program might exist. Details would likely be found deeper on the site or upon account registration.

How fresh are the products sold on Jurassicbark-online.co.uk?

The website does not explicitly state guarantees on product freshness, but as a reputable retailer, it’s expected they manage inventory to ensure products are well within their best-before dates. Some product listings even show “BBD” (Best Before Date) for specific items.

Does Jurassicbark-online.co.uk ship internationally?

The website’s information, including the UK phone number and specific UK delivery thresholds, strongly suggests they primarily serve the United Kingdom market. International shipping details are not provided on the homepage.

What information is missing from the Jurassicbark-online.co.uk homepage for a comprehensive review?

Key missing information includes a detailed ‘About Us’ section, a clear and directly linked returns/refund policy, alternative customer service contacts (like email or live chat), and specific details about any loyalty programs. Retrostylemedia.co.uk Review

Does Jurassicbark-online.co.uk sell products for pets other than dogs and cats?

Based on the homepage, the primary focus is on dog and cat products. There is no visible indication of products for other types of pets.

How can I stay updated on deals and offers from Jurassicbark-online.co.uk?

You can subscribe to their newsletter to be the first to hear about their discounts and offers, as indicated by the “Be our friend! Subscribe to our newsletter” section on the homepage.