Wrpm-uk.com Review

Based on checking the website, Wrpm-uk.com appears to be a legitimate online retailer specializing in plumbing, heating, and bathroom supplies.

The site clearly outlines its products, contact information, and detailed terms of service, privacy, and return policies.

However, some areas could be improved for a more robust and trustworthy online presence.

Overall Review Summary:

• Legitimacy: Appears legitimate as an online retailer for plumbing and heating supplies.
• Transparency: Provides contact details, company information Whitmore Reans Plumbers Merchant LTD, and comprehensive legal policies.
• Product Range: Offers a wide array of products across boilers, plumbing, bathrooms, tools, radiators, cylinders, water treatment, and heating controls.
• Pricing: Prices are clearly listed for many products, with explicit inclusion of VAT where applicable.
• Customer Support: Multiple channels for support are advertised phone, chat, physical visit.
• Delivery Policy: States “collection only” at present due to internal systems being under development, which is a significant limitation for an online store.
• Return Policy: Clear return process within 14 days, but a 25% restocking fee and strict conditions on unused, unopened items, particularly for boilers and installed goods, are notable drawbacks.
• Trust Indicators: Mentions a 4.7 “Excellent” rating from Trustpilot, which is a positive external validation.
• Security: Claims credit card information is always encrypted during transfer, and appropriate technical/organizational measures are used to safeguard personal data.

While wrpm-uk.com offers a vast catalog of products, the current “collection only” delivery option is a major constraint for potential online customers.

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The detailed legal policies are a plus, but the strict return conditions and restocking fees could deter some buyers.

For consumers seeking a more streamlined online purchasing experience with wider delivery options, exploring well-established e-commerce platforms and specialized retailers in the US is advisable.

Here are some of the best alternatives for home improvement and plumbing supplies:

• The Home Depot
  • Key Features: Extensive product selection, nationwide physical stores, online ordering with various delivery and pickup options, tool rental services, and professional installation.
  • Price: Varies widely depending on the product, generally competitive.
  • Pros: Huge inventory, convenient for local pickup, strong customer service, frequent sales.
  • Cons: Can be overwhelming due to size, inconsistent stock levels at physical locations.
• Lowe’s
  • Key Features: Comprehensive range of home improvement products, including appliances, building materials, and garden supplies. Offers both online and in-store shopping.
  • Price: Competitive with Home Depot.
  • Pros: Wide selection, professional services, good return policy, loyalty programs.
  • Cons: Some products may be higher priced than specialized retailers, varying customer service quality.
• Ferguson
  • Key Features: A leading distributor of plumbing, HVAC, waterworks, and fire and fabrication products. Primarily serves trade professionals but also has a strong online retail presence.
  • Price: Generally mid-to-high range, reflecting quality and professional-grade products.
  • Pros: High-quality, professional-grade products, extensive industry knowledge, strong support for large projects.
  • Cons: Less consumer-focused, may require account setup for full access to pricing.
• SupplyHouse.com
  • Key Features: An online-only retailer specializing in HVAC, plumbing, and heating supplies. Known for its vast inventory and fast shipping.
  • Price: Generally competitive, with frequent promotions.
  • Pros: Huge selection, excellent customer reviews, detailed product information, rapid shipping.
  • Cons: No physical locations for in-person support or returns.
• Wayfair
  • Key Features: While known for furniture, Wayfair also offers a substantial selection of bathroom fixtures, kitchen fixtures, and some plumbing components.
  • Price: Wide range, from budget-friendly to high-end.
  • Pros: Extensive selection of design-focused products, frequent sales, diverse aesthetic options.
  • Cons: Less specialized in core plumbing components, product quality can vary.
• Build.com
  • Key Features: Part of the Ferguson family, Build.com focuses on home improvement products, including plumbing, lighting, and hardware. Offers expert project assistance.
  • Price: Mid-range to high-end, reflecting quality products.
  • Pros: Curated selection of quality products, excellent project support, professional advice available.
  • Cons: May be more expensive for basic items, focuses on aesthetics as much as utility.
• Amazon
  • Key Features: Global e-commerce giant offering virtually any plumbing or heating supply imaginable, from various sellers.
  • Price: Highly variable, often competitive, with options for different budgets.
  • Pros: Unparalleled selection, competitive pricing, fast shipping especially with Prime, user reviews.
  • Cons: Quality can vary significantly between sellers, return process can be complex for large items.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

wrpm-uk.com Review & First Look

When you land on wrpm-uk.com, the immediate impression is one of a straightforward e-commerce site focused on home heating and plumbing. It’s operated by Whitmore Reans Plumbers Merchant LTD, clearly stated in their terms. The homepage immediately presents categories like Boilers, Plumbing, Bathrooms, Tools, Radiators, and Heating Controls, suggesting a comprehensive inventory. They prominently display a phone number 01902 422 352 and boast an “Excellent – 4.7” rating from Trustpilot, which is a solid credibility marker right off the bat. However, a significant detail quickly becomes apparent: their “Delivery Options” state “Due to the internal systems being in development, we currently accept collection only.” This immediately flags the site as a collection-only outlet in the UK, making it unsuitable for a typical online shopper in the United States expecting delivery.

Initial Impressions of wrpm-uk.com

The site’s layout is clean, with clear navigation menus.

The product categories are well-defined, and sub-categories are logically structured.

You can easily drill down from “Boilers” to “Natural Gas Boilers” or from “BATHROOMS” to “Showers” and then “Mixer Showers.” This intuitive categorization is a positive, allowing users to find specific items without much hassle.

They feature specific product highlights on the homepage, such as an “EPH – CP4 V2” thermostat for £64.99 and an “IDEAL INDEPENDENT 24kW Combi Boiler” for £629.00, both inclusive of VAT. This upfront pricing transparency is a plus. X-design.com Review

The presence of a “Chat With Us” option, a physical address for “Visit Us,” and a “Call Us” section further reinforce their customer service accessibility.

Key Aspects for an Online Retailer

For any e-commerce platform, particularly one dealing with substantial purchases like heating systems, several factors weigh heavily on its trustworthiness and utility.

• Clear Contact Information: Wrpm-uk.com scores well here, with a prominent phone number, email address [email protected], and a physical address 102 Walpole Street, Wolverhampton, WV6 0AS, United Kingdom listed in their terms of service. This level of transparency is crucial for building trust.
• Detailed Product Descriptions: While not every product page was individually reviewed, the sheer number of sub-categories implies a deep catalog. For a truly professional experience, each product listing should include detailed specifications, multiple high-quality images, and customer reviews where available.
• Secure Payment Gateway: The terms mention that “Credit card information is always encrypted during transfer over networks,” which is a standard expectation for any secure online transaction.
• Shipping & Returns Policies: This is where wrpm-uk.com presents a significant limitation. The “collection only” policy for delivery is a fundamental departure from typical e-commerce operations. Their return policy, while detailed, includes a 25% restocking charge for items “you no longer require, or they simply do not suit your requirements.” This charge, combined with the stipulation that items must be returned in “the same, unused, unopened condition,” can be quite restrictive for consumers.

Analyzing wrpm-uk.com’s Offerings

Wrpm-uk.com presents itself as a comprehensive supplier for home utility needs, covering everything from the fundamental heating components to bathroom fixtures.

This breadth of product categories is a strong point for professionals or homeowners looking for a one-stop shop. Novritsch.com Review

Boilers and Heating Systems

The boiler section is robust, offering various types:

• Natural Gas Boilers: The most common type in many regions.
• Open Vent Boilers: Traditional systems requiring a cold water storage tank and a hot water cylinder.
• System Boilers: Similar to open vent but with components built-in, requiring a hot water cylinder but no cold water tank.
• Electric Boilers & Electric System Boilers: Alternatives for properties without gas connections.
• Flues & Accessories: Essential components for safe and efficient boiler operation.

The inclusion of “Ideal Independent 24kW Combi Boiler” at a specific price point is a good example of their product listing.

Combi boilers are popular for their compact size and on-demand hot water, making them a significant part of the market.

Plumbing Supplies Inventory

The plumbing section is equally extensive, catering to various needs:

• Pipes: Including copper, plastic, and insulation.
• Pipe Fittings: From basic endfeed to more modern press fit options.
• Valves: Critical for controlling water flow, including check valves and stopcocks.
• Waste Pipes & Fittings: For drainage systems, both push-fit and solvent weld.
• Pumps: Condense pumps and booster pumps for specific applications.

The availability of “Copper Fittings from £5.99” highlights their competitive pricing on common, essential items. Deargracehomeinteriors.com Review

This variety suggests they cater to both DIY enthusiasts and professional plumbers.

Bathroom Fixtures and Fittings

The bathroom category is broken down into major sections:

• Showers: Mixer, digital, electric, and power showers, along with trays, enclosures, and accessories.
• Toilets: A wide array including close-coupled, back-to-wall, wall-hung, and comfort height options, plus bidets and accessories.
• Bathroom Taps: For basins, baths, and bidets, including floor-standing options.
• Baths: Standard, freestanding, shower baths, and even walk-in options, with screens and accessories.
• Basins: Countertop, semi-recessed, pedestal, and wall-hung.
• Bathroom Furniture: Vanity units, cabinets, and mirrors.
• Wet Rooms: Specialized components for creating modern wet room environments.

The sheer volume of options under each of these categories means customers have a vast selection, whether they’re planning a full bathroom renovation or just need a single replacement part.

wrpm-uk.com Cons

While wrpm-uk.com offers a robust product catalog and clear contact information, several aspects stand out as significant drawbacks, particularly for an online shopping experience in the current market. Mrbeeremovals.com Review

Major Limitations: Collection Only Policy

Restrictive Return Policy and Restocking Fees

While wrpm-uk.com has a detailed return policy, it includes terms that are notably stringent:

• 25% Restocking Charge: If you decide you “no longer require the goods, or they simply do not suit your requirements,” a significant 25% restocking fee will be applied. This is a substantial penalty for a change of mind or an incorrect order, especially compared to many other retailers that offer free or low-cost returns.
• “Unused, Unopened Condition” Clause: Items must be returned in the “same, unused, unopened condition as they have been supplied.” This makes it very difficult for customers to inspect a product fully before deciding if it’s suitable, as opening the packaging might invalidate the return condition.
• No Returns for Installed or Boiler Goods: The policy explicitly states, “I have attempted installation. Can I return my goods? Unfortunately not.” and “I have purchased a boiler and no longer need it. Can I return it or exchange it? Unfortunately not.” This rigid stance on installed items and boilers is a considerable risk for consumers, particularly for high-value purchases where professional installation might reveal issues or suitability problems.

Website Design and Functionality

While the navigation is clear, the overall design feels somewhat dated compared to modern e-commerce standards.

The presentation of product information could be enhanced with more detailed specifications, larger images, and possibly 360-degree views for complex items.

The “Chat With Us” feature is a positive, but the lack of a real-time shipping calculator or estimated delivery times due to the collection-only policy detracts from the typical online shopping experience.

Lack of Comprehensive Product Reviews/Ratings

While wrpm-uk.com mentions a Trustpilot rating, there’s no evident system for on-site customer reviews for individual products. Matsato.com Review

User reviews are crucial for building buyer confidence, especially for technical products like boilers and plumbing components where real-world feedback on performance and reliability is invaluable.

This absence means customers rely solely on the retailer’s description and potentially Trustpilot’s overall store rating, rather than specific product insights.

wrpm-uk.com Alternatives

Given the significant “collection-only” limitation of wrpm-uk.com for US customers, exploring alternatives that offer robust online shopping experiences, including nationwide shipping and flexible return policies, is essential.

Here are leading options that provide comprehensive selections of plumbing, heating, and bathroom supplies. Wearetala.com Review

Leading Online Retailers for Home Improvement Supplies

• The Home Depot: A behemoth in home improvement, Home Depot offers an unparalleled selection of boilers, water heaters, pipes, fittings, bathroom fixtures, and tools. They provide diverse delivery options, including direct shipping, in-store pickup, and even local delivery from stores. Their return policy is generally customer-friendly, with many items eligible for returns within 90 days.
• Lowe’s: Similar to Home Depot, Lowe’s offers a wide array of products for plumbing, heating, and bathroom renovations. They have a strong online presence with competitive pricing, frequent sales, and flexible shipping or in-store pickup options. Their customer service is generally responsive, and they have a fair return policy.
• SupplyHouse.com: This online-only specialist excels in plumbing, heating, and HVAC products. They are known for their massive inventory, detailed product specifications, and often very fast shipping. While they don’t have physical stores, their online support and user experience are top-notch, making them a strong contender for those who know exactly what they need.
• Ferguson: Primarily catering to trade professionals, Ferguson also has a strong online retail presence with high-quality, professional-grade plumbing, heating, and waterworks products. Their site offers a deep catalog for specific components, often with technical diagrams and specifications. While not always the cheapest, they are known for reliability and quality.
• Build.com: Part of the Ferguson enterprise, Build.com focuses more on the consumer side, offering a vast selection of fixtures, appliances, and materials for home renovation projects, including plumbing and bathroom items. They provide project support and design inspiration, making it easier for homeowners to plan and execute larger projects.
• Amazon: For sheer variety and competitive pricing, Amazon is always an option. You can find virtually any plumbing or heating component from various sellers. The key is to check seller ratings, product reviews, and return policies carefully, as these can vary significantly across different vendors on the platform.
• PEXUniverse.com: For specific needs like PEX piping systems, PEXUniverse is a specialized online retailer. They offer a comprehensive range of PEX tubing, fittings, tools, and manifolds. This kind of niche retailer can be invaluable for professionals or DIYers working on specific types of plumbing installations.

Each of these alternatives offers a robust e-commerce experience with nationwide shipping capabilities, making them far more practical for consumers in the United States than wrpm-uk.com’s current collection-only model.

Understanding wrpm-uk.com Pricing Structures

Wrpm-uk.com, like most online retailers, operates with a clear pricing model, typically listing prices inclusive of VAT Value Added Tax, which is standard practice in the UK.

This transparency in pricing, showing the final cost from the outset, is beneficial for customers. Thehouselights.com Review

How Product Prices are Displayed

On the wrpm-uk.com homepage and product categories, prices are directly visible for many items. For instance:

• EPH – CP4 V2 Thermostat: £64.99 Incl. VAT + FREE SHIPPING though this “free shipping” likely refers to within the UK or for collection, given their overall policy.
• SALUS iT800 – SMART THERMOSTAT: £134.99 Incl. VAT + FREE SHIPPING.
• IDEAL INDEPENDENT 24kW Combi Boiler: From £629.00 Incl. VAT.
• Copper Fittings: from £5.99 + Shipping.

This direct display of prices, including VAT, helps customers understand the total cost before adding items to their cart.

It also indicates that they are targeting both professional tradespeople who might want to see prices without VAT and general consumers who prefer to see the final, all-inclusive price.

Pricing Policies and Modifications

According to their Terms of Service Section 4 – Modifications to the Service and Prices:

• Prices are subject to change without notice: This is a common clause among retailers, allowing them flexibility to adjust pricing based on market conditions, supplier costs, or promotional strategies.
• Right to modify or discontinue service/products: They reserve the right to modify or discontinue any service or product without notice, and they are not liable to you or any third party for such changes. This is also standard but important for customers to note.

No Tiered Pricing or Subscriptions Evident

Based on the provided homepage text, there’s no indication of tiered pricing models, subscription services for products, or free trials associated with any of their offerings. Katuchef.com Review

Their business model appears to be a direct retail sale of plumbing and heating equipment.

There is no mention of wrpm-uk.com free trial or wrpm-uk.com subscription services.

Customers purchase products outright rather than engaging in recurring payment schemes.

This simplifies the transaction process but also means no recurring benefits or loyalty programs are immediately apparent beyond their general sales offers.

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wrpm-uk.com vs. Competitors

When evaluating wrpm-uk.com against its direct and indirect competitors, several factors come into play, including product range, pricing strategy, customer service, and, most critically, logistical capabilities.

Product Range and Specialization

• Wrpm-uk.com: Specializes heavily in boilers, plumbing, bathrooms, and radiators. The breadth within these categories is impressive, offering a into specific types and accessories e.g., numerous radiator styles, various toilet types. This deep specialization can be attractive to customers who know exactly what they need for heating and water systems.
• Large Home Improvement Retailers The Home Depot, Lowe’s: These giants offer a broader, more general range of home improvement products, including but not limited to plumbing and heating. While they carry popular models of boilers and fixtures, their selection might not be as niche or extensive as wrpm-uk.com in highly specialized sub-categories e.g., obscure pipe fittings or specific radiator designs. However, they compensate with sheer volume across all home renovation needs.
• Online Specialists SupplyHouse.com: These competitors also specialize in HVAC, plumbing, and heating, often matching or exceeding wrpm-uk.com’s depth in these areas. They often excel in providing detailed technical specifications and a wider array of lesser-known brands or components favored by professionals.

Pricing Strategy

• Wrpm-uk.com: Appears to offer competitive pricing with VAT included, which is transparent. Their specific deals on boilers and thermostats are highlighted. The “from £X.XX” pricing suggests varying costs based on product specifications.
• Large Retailers: Often use volume-based pricing and frequent promotions. Their scale allows them to negotiate lower prices from manufacturers, which can translate to competitive retail prices, especially during sales events. They also often have tiered pricing for bulk purchases.
• Online Specialists: Can often offer highly competitive pricing due to lower overheads compared to brick-and-mortar stores. They might also run specific deals on particular brands or product lines.

Customer Service and Support

• Wrpm-uk.com: Offers multiple channels for customer support: phone, email, and a physical sales counter for in-person visits. The Trustpilot rating of 4.7 is a strong indicator of good overall customer satisfaction, suggesting responsive service. The “Chat With Us” feature is a modern touch.
• Large Retailers: Provide extensive customer service through multiple channels in-store, phone, online chat, email. Their sheer size means varying levels of service quality depending on the specific store or agent. They also offer professional installation services, which wrpm-uk.com does not explicitly advertise for its products.
• Online Specialists: Typically focus on efficient online and phone support. Their staff are often highly knowledgeable about their specialized product lines, offering expert advice for technical queries.

Logistical Capabilities The Decisive Factor for wrpm-uk.com

• Wrpm-uk.com: This is where wrpm-uk.com faces its most significant challenge. The “collection only” policy for orders is a major differentiator. For anyone outside of a convenient travel distance to their physical location in Wolverhampton, UK, this renders the website virtually unusable for direct purchase. This severely limits their market reach and customer base.
• Large Retailers: Offer nationwide shipping, local delivery, and in-store pickup options. Their robust supply chains and extensive logistics networks are a key advantage, making purchasing convenient for almost any customer regardless of location.
• Online Specialists: Excel in fast and efficient shipping across large geographical areas. Their entire business model is built around delivering products directly to the customer’s doorstep, often with various shipping speed options.

Conclusion on Competitors: For customers in the United States, or indeed any customer expecting home delivery, wrpm-uk.com’s “collection only” policy makes it a non-starter. While its product range and transparent pricing are commendable, its logistical limitations prevent it from competing effectively with broader market players or dedicated online plumbing and heating suppliers that prioritize convenient delivery. Its closest competitors are local plumber merchants in the UK rather than global online retailers.

How to Interact with wrpm-uk.com Given Its Limitations

Given that wrpm-uk.com operates primarily as a collection-only merchant in the UK, the typical online shopping experience, which involves home delivery, is not available.

This profoundly impacts how potential customers in the United States or outside of their local UK service area can interact with the website. Spabreaks.com Review

Understanding the “Collection Only” Model

The website explicitly states on its “Delivery Options” that “Due to the internal systems being in developement we currently accept collection only.” This means:

• No Direct Shipping to Your Location: You cannot place an order and have it delivered to your home or business address, regardless of where you are.
• Physical Pickup Required: Any purchase made through the website must be picked up in person from their sales counter at their Wolverhampton, UK address.
• Geographical Constraint: This model inherently limits their customer base to individuals or businesses within a reasonable commuting distance of their physical store.

What You Can Do on wrpm-uk.com Even if you can’t buy

Even with the collection-only limitation, the website can still be utilized for certain purposes:

• Product Research: The extensive catalog with detailed categories makes it a valuable resource for researching specific boiler models, plumbing components, or bathroom fixtures. You can browse product specifications, compare types, and understand general pricing trends for various items. This can be useful for planning future projects, even if you ultimately purchase from a different retailer.
• Price Comparison for UK Market: If you are based in the UK and planning a visit to a physical plumbing merchant, wrpm-uk.com’s listed prices inclusive of VAT can serve as a benchmark for local price comparison.
• Contact for Information: You can use their contact details phone, email, chat to inquire about product availability, technical specifications, or to confirm stock levels if you are planning a physical visit to their store.

Alternatives for Purchasing Plumbing and Heating Supplies in the US

For those in the United States looking to purchase products similar to those offered on wrpm-uk.com, the strategy is simple: turn to established online retailers that provide comprehensive shipping options.

• Amazon: A go-to for almost anything, offering competitive pricing and various shipping speeds.
• The Home Depot and Lowe’s: Provide both extensive online catalogs and the option for in-store pickup or direct delivery.
• SupplyHouse.com and Build.com: Specialists in plumbing and heating who are built on efficient online ordering and delivery.

In essence, while wrpm-uk.com serves a specific niche in the UK market as a local merchant with an online catalog, it is not a viable option for typical online purchases requiring delivery, especially for customers outside the UK.

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How to Handle Returns with wrpm-uk.com

Understanding the return policy for wrpm-uk.com is crucial, as it contains specific conditions and charges that differ from many larger online retailers.

If you do manage to purchase an item via collection which is their stated delivery method, here’s how their return process works and what to expect.

The Standard Return Process

Wrpm-uk.com’s return policy allows for contract cancellation within 14 days from the day you receive the goods. This aligns with standard consumer rights in the UK.

Here are the steps they outline: Carodetail.com Review

1. Contact within 14 days: You must email [email protected] no later than 14 days after receiving your goods to initiate the return.
2. Receive Return Instructions: They will email you with return instructions and the address for postage. They may also request an image of the goods at this stage. A return label will be sent, but it is not a prepaid label, meaning you are responsible for the return shipping costs.
3. Inspection and Refund: Once the goods are received back and inspected, your refund will be processed within 14 days.

Key Conditions and Charges to Be Aware Of

This is where wrpm-uk.com’s policy becomes quite stringent:

• 25% Restocking Charge: For items you “no longer require, or they simply do not suit your requirements,” a 25% restocking charge will apply. This means if you buy a £100 item and return it because you changed your mind, you’ll only get £75 back, minus your shipping costs. This is a significant deduction compared to many retailers offering free returns for customer remorse.
• Unused, Unopened Condition: Items must be returned in the “same, unused, unopened condition as they have been supplied.” This is a critical point. If you open the packaging, use the product, or even handle it excessively “Charges may be applied for over-handling”, your return might be refused or incur additional charges.
• No Returns for Installed or Faulty-After-Installation Goods:
  • “I have attempted installation. Can I return my goods? Unfortunately not.” This is a major risk. Once you’ve started installing, even if you realize it’s the wrong item or doesn’t fit, you cannot return it for a refund.
  • “Though if you have installed the goods and they are faulty, please contact us.” This indicates that returns for faulty items after installation are handled separately, likely under warranty, not as a standard return.
• No Returns for Boilers if Not Needed: “I have purchased a boiler and no longer need it. Can I return it or exchange it? Unfortunately not.” This is a crucial detail for high-value items like boilers. Once purchased, even if unused, if you decide you don’t need it, you’re stuck with it.
• Insurance Recommendation: They recommend you insure your goods with the courier up to the retail value when returning, especially for palletized goods, to protect against damage in transit. This emphasizes your responsibility for the safe return of the item.

Implications for Customers

The wrpm-uk.com return policy places a significant burden on the customer. The 25% restocking fee, the “unused, unopened” clause, and the strict no-return rule for installed or unneeded boilers mean that customers must be absolutely certain of their purchase before placing an order and certainly before opening or attempting to install anything. This policy is considerably less flexible than what many consumers might be accustomed to from major online retailers.

FAQ

What is wrpm-uk.com?

Wrpm-uk.com is an online catalog and local merchant website for Whitmore Reans Plumbers Merchant LTD, specializing in plumbing, heating, and bathroom supplies, operating out of Wolverhampton, UK.

Does wrpm-uk.com offer shipping to the United States?

No, wrpm-uk.com explicitly states that “Due to the internal systems being in developement we currently accept collection only,” meaning purchases must be picked up in person from their UK location. Rubyenergy.uk Review

What products can I find on wrpm-uk.com?

You can find a wide range of products including natural gas, open vent, system, and electric boilers. various pipes and fittings. showers, toilets, baths, and basins. plumbing tools. radiators. water treatment chemicals. and heating controls.

Is wrpm-uk.com a legitimate website?

Based on the available information, wrpm-uk.com appears to be a legitimate business Whitmore Reans Plumbers Merchant LTD with clear contact details and detailed terms of service.

What are the main limitations of wrpm-uk.com for online shoppers?

The main limitations are their “collection only” policy for orders, preventing direct shipping, and a restrictive return policy that includes a 25% restocking fee and no returns for installed or unneeded boilers.

How does wrpm-uk.com handle returns?

Returns must be initiated within 14 days by emailing [email protected]. Items must be unused and unopened, and a 25% restocking fee applies for non-faulty returns.

Customers are responsible for return shipping costs. Yourstride.com Review

Can I return a boiler if I change my mind after purchasing from wrpm-uk.com?

No, wrpm-uk.com’s return policy explicitly states, “I have purchased a boiler and no longer need it.

Can I return it or exchange it? Unfortunately not.”

Is there a restocking fee for returns on wrpm-uk.com?

Yes, a 25% restocking charge applies for items that are returned because they are no longer required or do not suit your needs, provided they are in unused, unopened condition.

What payment methods does wrpm-uk.com accept?

The website doesn’t explicitly list all accepted payment methods on its homepage, but their terms state “Credit card information is always encrypted during transfer over networks,” implying credit card payments are supported.

Does wrpm-uk.com offer free shipping?

Some featured products on the homepage state “FREE SHIPPING,” but this is contradicted by their general “collection only” policy. Freelancer.com Review

It’s likely that “free shipping” refers to specific promotions or is applicable only within a very limited local UK context for certain items that might be delivered.

What are some good alternatives to wrpm-uk.com for plumbing and heating supplies in the US?

Excellent alternatives for US customers include The Home Depot, Lowe’s, SupplyHouse.com, Ferguson, Build.com, and Amazon.

Can I cancel an order on wrpm-uk.com?

The return policy allows for contract cancellation within 14 days of receiving goods, but the specifics of canceling an order before collection are not explicitly detailed on the homepage. Contacting their customer service directly would be the best approach.

Does wrpm-uk.com have a physical store?

Yes, wrpm-uk.com is the online presence for Whitmore Reans Plumbers Merchant LTD, which has a physical sales counter at 102 Walpole Street, Wolverhampton, WV6 0AS, United Kingdom.

Is wrpm-uk.com highly rated by customers?

The website displays an “Excellent – 4.7” rating from Trustpilot, suggesting a generally positive customer sentiment.

What is the typical delivery timeframe for wrpm-uk.com?

Since they operate on a “collection only” basis, there is no delivery timeframe.

Customers are expected to pick up their orders from the physical store.

Does wrpm-uk.com offer any warranties on its products?

While the homepage doesn’t detail specific product warranties, it’s standard for reputable merchants to honor manufacturer warranties.

Their return policy mentions handling “faulty” goods after installation, implying warranty support.

Are prices on wrpm-uk.com inclusive of VAT?

Yes, prices listed on wrpm-uk.com are generally inclusive of VAT Value Added Tax, as indicated by “Incl. VAT” next to product prices.

What are “Thermostatic Heating Elements” on wrpm-uk.com?

Thermostatic heating elements are accessories for radiators, allowing them to function as electric radiators and providing temperature control for individual units.

Can I return an item if it was installed but found to be faulty?

If an item is installed and found to be faulty, wrpm-uk.com’s policy suggests contacting them, indicating such cases are handled under warranty or fault resolution rather than a standard return.

What security measures does wrpm-uk.com use for online transactions?

Wrpm-uk.com states that “Credit card information is always encrypted during transfer over networks” and that they use “appropriate technical and organisational measures to safeguard your personal data.”

Are there any specific categories of products that cannot be returned to wrpm-uk.com?

Yes, installed goods and boilers if no longer needed cannot be returned for a refund, as per their return policy.

Does wrpm-uk.com offer trade accounts or bulk discounts?

The homepage text does not explicitly mention trade accounts or specific bulk discounts, but as a plumbers’ merchant, it’s common for such businesses to offer them. It would require direct inquiry.

How can I contact wrpm-uk.com for inquiries?

You can contact wrpm-uk.com via phone at 01902 422 352, by emailing [email protected], or through their “Chat With Us” feature on the website.

What information does wrpm-uk.com collect about website visitors?

Wrpm-uk.com collects server log details operating system, browser, IP address, URL, uses cookies for analysis, and collects contact details if voluntarily provided e.g., signing up for mailing lists, submitting queries, creating an account.

How long does wrpm-uk.com retain personal information?

Wrpm-uk.com retains personal information for as long as needed for legitimate business purposes, typically 7 years for transaction records for accounting, tax, and product liability, and longer if required by law or for legal claims.

Does wrpm-uk.com share personal information with third parties?

Yes, wrpm-uk.com may share information within the Whitmore Reans Plumber Merchants Group and with service providers e.g., IT systems, credit checks, marketing campaigns and disclose it to authorities, regulators, and professional advisors as needed.

Is there a physical location where I can view products before purchasing?

Yes, you can visit their sales counter at 102 Walpole Street, Wolverhampton, WV6 0AS, United Kingdom.

What is the “Cookie Policy” of wrpm-uk.com?

The cookie policy states that wrpm-uk.com uses small files cookies to remember preferences, enable website features like shopping baskets, and tailor advertising.

They use session and persistent cookies and recommend www.allaboutcookies.org for more info.

Does wrpm-uk.com use third-party cookies for advertising?

Yes, wrpm-uk.com uses cookies from Google DoubleClick, Microsoft Bing, and Facebook for tailored advertising on their site and other websites.

Can I opt out of marketing communications from wrpm-uk.com?

Yes, wrpm-uk.com’s privacy policy states you can opt out of receiving marketing communications from them at any time, including marketing tailored to your customer profile.