Alislamtravels.co.uk Review

Based on looking at the website, Alislamtravels.co.uk appears to be a legitimate travel agency specialising in Hajj and Umrah packages from the UK. The site provides a good amount of detail regarding their services, packages, and what customers can expect. However, some critical elements typically found on highly trusted travel websites are noticeably absent or difficult to locate, raising a few red flags regarding transparency and immediate trust for new users.

Here’s an overall review summary:

• Overall Legitimacy: Appears legitimate for Hajj and Umrah services.
• Trust Indicators: Displays positive customer reviews with names and dates, social media links, and clear contact information (phone, email, address).
• Transparency: Lacks clear display of ATOL or ABTA protection upfront, which are crucial for UK travel agencies. The “Approved By” section is empty.
• Pricing Clarity: Package prices are listed, but what is not included (e.g., specific visa fees if separate, full board details) could be clearer.
• User Experience: Website is generally well-organised with navigation for different packages and services.
• Key Missing Information for UK Consumers: No easily visible ATOL or ABTA numbers on the homepage, which is a significant concern for consumer protection. The “Approved By” section is blank.

While Alislamtravels.co.uk presents itself as a dedicated provider of spiritual journeys, the absence of prominently displayed ATOL or ABTA protection on their homepage is a significant drawback. For UK consumers booking high-value travel such as Hajj and Umrah, these certifications are paramount for financial protection and peace of mind. Without them being immediately obvious, potential pilgrims might hesitate.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Best Alternatives for Hajj and Umrah Travel (UK)

When considering such significant journeys, choosing a reputable and fully compliant travel agency is non-negotiable. Look for those with clear ATOL and ABTA protections.

• British Airways Holidays (for flight and hotel packages)
  • Key Features: Customisable flight + hotel packages, direct flights often available, reputable airline.
  • Average Price: Varies widely depending on destination, duration, and hotel tier.
  • Pros: Strong consumer protection (ATOL), wide network, reliable service.
  • Cons: Not specialised in Hajj/Umrah specific spiritual guidance or ground arrangements.
• Saudi Arabian Airlines (Saudia – direct bookings)
  • Key Features: National carrier of Saudi Arabia, direct routes to Jeddah and Madinah, often has specific Umrah/Hajj fare rules.
  • Average Price: Varies by season and booking class.
  • Pros: Direct flights, official airline for the pilgrimage, generally reliable.
  • Cons: Only covers flights, requires separate hotel and ground arrangements.
• ATOL Protected Travel Agencies (general search for ATOL)
  • Key Features: Offers financial protection in case the travel company ceases trading, ensuring refunds or repatriation.
  • Average Price: Varies by agency and package.
  • Pros: Crucial consumer protection, wide range of agencies.
  • Cons: Requires due diligence to find specific agencies that align with needs.
• UK Hajj & Umrah Tour Operators (regulated by CAA)
  • Key Features: Specialised agencies focusing solely on pilgrimage travel, often with spiritual guidance and tailored packages.
  • Average Price: Varies significantly based on package tier (Economy, 4-star, 5-star) and duration.
  • Pros: Deep expertise in pilgrimage logistics, spiritual support, often direct relationships with Saudi hotels and transport.
  • Cons: Prices can be higher due to specialised services; always verify ATOL/ABTA.
• Luxury Travel Concierge Services (for high-end tailored trips)
  • Key Features: Highly personalised travel planning, exclusive access, premium accommodations, private transfers.
  • Average Price: Significantly higher than standard packages.
  • Pros: Ultimate comfort and convenience, tailored to the finest detail.
  • Cons: Very expensive, not all services will be focused on Hajj/Umrah specifics.
• Travel Insurance (for comprehensive trip protection)
  • Key Features: Covers trip cancellation, medical emergencies, luggage loss, and other unforeseen events.
  • Average Price: Varies by coverage level, age, and destination.
  • Pros: Essential for peace of mind, provides financial safety net.
  • Cons: Does not replace ATOL/ABTA protection for company failure.
• Online Travel Agencies (OTAs) with ATOL (e.g., Expedia, Booking.com)
  • Key Features: Broad selection of flights and hotels, competitive pricing, often offer package deals.
  • Average Price: Varies widely.
  • Pros: Convenience, price comparison, often ATOL protected for flight+hotel bookings.
  • Cons: Less specialised for the intricacies of Hajj/Umrah, may require more self-organisation for ground services and spiritual guidance.

Alislamtravels.co.uk Review & First Look

A thorough first look at Alislamtravels.co.uk reveals a platform primarily focused on offering Hajj and Umrah pilgrimage packages from the UK. The homepage immediately presents various package options, categorised by star rating (3, 4, and 5-star Umrah; 5-star Non-Shifting, 5-star Shifting, and Economy Hajj packages). This clear categorisation is beneficial for users seeking specific types of travel. The site emphasizes “Your Spiritual Journey, Our Trusted Guidance!” and highlights features like transportation, tickets, hotels, visas, and direct flights. Contact information, including a UK phone number, email address, and physical location in Burnley, Lancashire, is readily available, which is a positive sign for transparency. Social media links (Facebook, Instagram, YouTube, TikTok) are also present, suggesting an active online presence.

However, a critical omission on the homepage is the prominent display of ATOL or ABTA protection. For UK consumers, these certifications are vital for financial security when booking package holidays. While the footer includes an “Approved By” section, it is currently blank, which can be a significant red flag for those prioritising consumer protection. This lack of immediate assurance might lead potential customers to question the company’s full compliance with UK travel regulations. The presence of customer reviews with dates and names provides some level of social proof, but without robust regulatory accreditation clearly presented, it leaves a gap in trustworthiness.

Website Design and User Experience

The website’s design is clean and generally easy to navigate. The primary menu items are clearly laid out: Home, Umrah Packages, Hajj Packages, Blogs, About Us, and Contact Us. This intuitive structure allows users to quickly find information relevant to their pilgrimage needs. The “SPECIAL FOR YOU” sections prominently display current package deals with pricing, duration, and included services, making it easy for users to compare options at a glance.

• Clear Navigation: Menus are logical and user-friendly, allowing for easy access to different sections.
• Package Presentation: Packages are well-organised with key details like duration, hotel star rating, and included services clearly listed.
• Call to Action: “Book Now” buttons are strategically placed, encouraging immediate engagement.
• Visual Appeal: The design is modern and uses relevant imagery, enhancing the user’s experience.
• Responsiveness: The site appears to be responsive, adapting well to different screen sizes, which is crucial for mobile users.

Initial Trust Indicators

Alislamtravels.co.uk includes several elements that aim to build initial trust. They provide a physical address in Burnley, Lancashire, which adds a layer of credibility. A UK phone number and email address offer direct communication channels. The website showcases customer testimonials with names and dates, which can be a powerful form of social proof. For instance, a review by “SF Sara Faisal” from “2025-04-17” mentions a smooth Umrah experience for her mother, highlighting good pricing and accommodating staff. Such specific feedback can be reassuring.

• Physical Address: 302 Colne Road, Burnley, Lancashire, United Kingdom, which is verifiable.
• Contact Information: Clear phone number (02035040538), email ([email protected]), and WhatsApp link.
• Customer Reviews: Prominently displayed with names and dates, suggesting real customer experiences.
• Social Media Presence: Links to Facebook, Instagram, YouTube, and TikTok, indicating active engagement.

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Alislamtravels.co.uk Pros & Cons

When evaluating Alislamtravels.co.uk, it’s important to weigh its strengths against areas where it could improve, especially from the perspective of a discerning UK consumer focused on ethical and secure travel. The website does a commendable job of detailing its service offerings for Hajj and Umrah, but crucial consumer protection details are not immediately apparent, which could be a significant deterrent.

Advantages of Alislamtravels.co.uk

The website highlights several positive aspects that could appeal to potential pilgrims. Their focus on spiritual guidance and tailored experiences is a strong selling point for such significant journeys.

• Specialised Pilgrimage Focus: Alislamtravels.co.uk is dedicated solely to Hajj and Umrah, meaning their expertise is concentrated on the unique requirements of these sacred journeys. This specialisation can lead to more tailored and spiritually enriching experiences.
  • Dedicated Service: Unlike general travel agencies, they understand the nuances of pilgrimage travel, including religious protocols and specific needs of pilgrims.
  • Tailored Packages: Offers options for various budgets and preferences, from economy to 5-star luxury, including family and group packages.
• Transparent Package Inclusions: The website clearly lists what is included in each package: transportation, tickets, hotels, visas, and direct flights. This upfront clarity helps customers understand the value they are receiving.
  • “No-Nonsense Pricing”: The site claims “what you see is what you get. No surprises, no hidden fees,” which is highly appealing for budget-conscious travellers.
  • Detailed Services: Elaborates on flight and accommodation coordination, ground transportation, and religious site visits (Ziyarah).
• Customer Testimonials and Engagement: The presence of specific customer reviews with names and dates provides social proof and demonstrates a history of serving pilgrims. Their active social media presence further indicates engagement with their community.
  • Positive Feedback: Reviews like “Brother Sharjeel ensured everything was perfect” and “Alislam Travels made our Umrah journey seamless” build confidence.
  • Accessibility: Multiple contact methods (phone, email, WhatsApp, physical address) offer various ways for customers to reach out.
• Emphasis on Spiritual Enrichment: Beyond logistics, the site stresses “spiritual guidance” and “expert spiritual guidance throughout your Umrah and Hajj journey.” This focus resonates with pilgrims seeking more than just a travel package.
  • Guidance from Scholars: Premium packages reportedly include “experienced Islamic scholars assisting on how to perform the rituals of Umrah correctly.”
  • Ziyarah Tours: Guided visits to historical Islamic sites in Makkah and Madinah are included, deepening the spiritual experience.

Disadvantages of Alislamtravels.co.uk

Despite its strengths, the website has significant shortcomings, particularly concerning consumer protection and regulatory transparency in the UK travel industry. These points are crucial for a trusting relationship with customers.

• Lack of Prominent ATOL/ABTA Protection Display: This is the most significant concern. For any UK-based travel agency offering package holidays, displaying ATOL (Air Travel Organisers’ Licensing) protection is a legal requirement and a fundamental trust signal. Its absence on the homepage or in a clearly visible, prominent location is a major red flag.
  • Consumer Risk: Without ATOL, customers risk losing their money or being stranded abroad if the company goes out of business.
  • “Approved By” Section is Blank: The footer has an “Approved By” section, but it’s empty. This is a missed opportunity to showcase vital accreditations.
• Unclear Regulatory Body Affiliation: While they state they are a “UK travel agency,” the specific regulatory bodies they are approved by (beyond the “Approved By” blank section) are not immediately clear. This lack of transparency can undermine trust.
  • Verification Difficulty: Potential customers cannot easily verify their regulatory standing or consumer protections at a glance.
• Limited Information on Legal & Trusted Section: The website states “0 % Legal & Trusted” and repeats a generic mission statement. This section, intended to build trust, instead shows “0 %,” which is unhelpful and potentially confusing, and the subsequent text doesn’t clarify legal certifications.
  • Misleading or Unfinished: The “0 %” might be a placeholder, but in its current state, it appears to indicate zero legality or trustworthiness.
• Ambiguity in Pricing Details for Hajj 2025: While prices are listed for Hajj 2025, the highly dynamic nature of Hajj packages, often dependent on quotas and official approvals, means these prices could be subject to change. More disclaimers or real-time updates might be necessary.
  • Future Pricing: Quoting specific prices for Hajj 2025, which is far in advance, without more explicit disclaimers about potential changes might lead to customer misunderstandings.
• Generalised FAQs: The FAQ section, while present, only offers two questions: “How do I obtain a Hajj visa?” and “What accommodation options are available?” These are very basic and do not cover common queries about payments, cancellations, emergency procedures, or specific regulatory protections.
  • Insufficient Detail: A robust FAQ section is crucial for pre-empting customer concerns and providing comprehensive information.

Alislamtravels.co.uk Alternatives

Given the significant concerns regarding the lack of clear ATOL/ABTA protection on Alislamtravels.co.uk’s homepage, it’s prudent for UK consumers to explore alternatives that explicitly demonstrate these essential financial safeguards. When undertaking a journey as significant as Hajj or Umrah, financial security and peace of mind are paramount. Here are some highly reputable and regulated alternatives available for pilgrims in the UK, often found through official channels or well-established tour operators. Qualityhomemanagement.co.uk Review

Why Prioritise ATOL/ABTA Protection?

For those unfamiliar, ATOL (Air Travel Organisers’ Licensing) and ABTA (Association of British Travel Agents) are crucial for consumer protection in the UK travel industry.

• ATOL: Administered by the Civil Aviation Authority (CAA), ATOL protects customers who have booked a package holiday (including flights and accommodation) in the event that their travel company collapses. If this happens, ATOL ensures that customers don’t lose their money and aren’t stranded abroad.
• ABTA: ABTA provides financial protection for non-flight based holidays and offers a code of conduct for its members, ensuring high standards and fair trading. Many reputable tour operators hold both ATOL and ABTA memberships.

Always verify the ATOL number on the CAA website and the ABTA membership on the ABTA website before booking.

Reputable Hajj and Umrah Tour Operators in the UK

Many well-established UK-based tour operators specialise in Hajj and Umrah, often boasting decades of experience and clear regulatory compliance.

1. Al-Hidaayah Travel Ltd
   • Key Features: Highly reputable, often recommended by Islamic scholars and community leaders. Offers diverse packages, from economy to luxury. Strong emphasis on spiritual guidance and meticulously planned itineraries. Clear display of ATOL and ABTA.
   • Pros: Decades of experience, excellent reputation, comprehensive packages including spiritual guidance, transparent regulatory compliance.
   • Cons: Can be on the higher end of the price spectrum for premium packages, high demand may lead to early bookings.
2. Travel Express (Umrah & Hajj Specialists)
   • Key Features: Long-standing presence in the UK Hajj and Umrah market. Known for a wide range of packages, including tailored options and group departures. Focus on customer service and seamless logistics. ATOL and ABTA protected.
   • Pros: Extensive experience, variety of packages for different budgets, reliable customer support, clear regulatory credentials.
   • Cons: Some economy options might involve longer transit times or less luxurious accommodation; popular packages sell out quickly.
3. Masjid Al Aqsa Tours (specialising in combined Aqsa & Umrah packages)
   • Key Features: While known for Al-Aqsa, many also offer comprehensive Hajj and Umrah packages, sometimes combined with visits to other holy sites. Often provide knowledgeable guides. Ensure ATOL/ABTA for their Hajj/Umrah offerings.
   • Pros: Unique itineraries, experienced guides, potential for multi-destination spiritual journeys.
   • Cons: May have fewer dedicated Hajj-only packages compared to pure Hajj specialists; ensure their specific Hajj/Umrah package is ATOL protected.
4. Dawn Travels (UK)
   • Key Features: Offers a good balance of luxury and economy packages for Hajj and Umrah. Known for customer service and detailed planning. Provides visa assistance and full ground arrangements. Displays ATOL.
   • Pros: Flexible packages, good customer support, reliable and well-organised.
   • Cons: Website might not always be the most modern, but services are solid.
5. Iman Tours
   • Key Features: Focuses on providing spiritual journeys with comfortable arrangements. Offers both Umrah and Hajj packages with varying durations and hotel options. Good for family and group bookings. Clear ATOL protection.
   • Pros: Reliable service, caters to families and groups, emphasis on a smooth spiritual journey.
   • Cons: Availability might be limited during peak seasons, requiring early booking.
6. Hajeej Tours
   • Key Features: Another established name in the UK Hajj and Umrah market. Known for competitive pricing and a range of package options. Often provides group leaders for spiritual guidance. ATOL protected.
   • Pros: Competitive pricing, good package variety, often includes experienced group leaders.
   • Cons: May have simpler accommodation options for economy packages.
7. Flight Centre (for bespoke pilgrimage travel)
   • Key Features: While a general travel agency, Flight Centre offers highly personalised travel itineraries and can arrange complex multi-destination trips. They have access to a wide range of flights and hotels and are fully ATOL/ABTA protected. For those who prefer a bespoke service rather than a fixed package, this can be an excellent option.
   • Pros: Highly customisable, full consumer protection, dedicated travel experts, wide network.
   • Cons: Not specialised in religious guidance, may require more effort from the customer to specify Hajj/Umrah requirements; can be more expensive than fixed packages.

When selecting an alternative, always:

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• Verify ATOL/ABTA: Check the company’s ATOL number with the CAA and ABTA membership on their respective websites.
• Read Reviews: Look for independent reviews on platforms like Trustpilot or Google Reviews.
• Compare Inclusions: Ensure the package genuinely covers all your needs, including flights, accommodation, visa, transfers, and any desired spiritual guidance or Ziyarah tours.
• Check Terms & Conditions: Understand the cancellation policy, payment terms, and any potential hidden fees.

How to Check the Legitimacy of Hajj & Umrah Tour Operators in the UK

Ensuring the legitimacy of a Hajj or Umrah tour operator in the UK is paramount. Given the significant financial and spiritual investment, pilgrims must exercise extreme diligence. Unfortunately, fraudulent operators do exist, making it crucial to know what to look for. The key lies in verifying their legal compliance and industry affiliations.

Verifying ATOL Protection

The Air Travel Organisers’ Licensing (ATOL) scheme, managed by the UK Civil Aviation Authority (CAA), is the cornerstone of financial protection for UK holidaymakers. Any UK company selling package holidays (which include flights) must have an ATOL licence.

• Look for the ATOL Logo and Number: A legitimate operator will display their ATOL logo and a unique ATOL number prominently on their website, brochures, and booking confirmations.
• Verify on CAA Website: Crucially, always cross-reference the ATOL number on the official CAA website. Go to the CAA ATOL Checker. Enter the company’s name or ATOL number. The result should show a valid licence, the company’s full legal name, and its licence status.
• Understand What ATOL Covers: ATOL protects you if your travel company goes out of business. It ensures you get a refund if you haven’t travelled yet, or arrangements are made for you to complete your trip or get home if you’re already abroad.

Checking ABTA Membership

While ATOL covers flight-inclusive packages, ABTA (Association of British Travel Agents) provides protection for non-flight-based holidays and ensures high standards of service. Many reputable tour operators hold both ATOL and ABTA memberships.

• Look for the ABTA Logo: Similar to ATOL, the ABTA logo should be visible.
• Verify on ABTA Website: Use the ABTA Member Search tool on their official website. Enter the company’s name or membership number. This will confirm their membership and details.
• ABTA’s Role: ABTA offers financial protection (for non-flight components), a code of conduct for members, and a dispute resolution service.

Other Key Indicators of Legitimacy

Beyond ATOL and ABTA, several other factors can help you assess the trustworthiness of a Hajj and Umrah tour operator. Trustowl.co.uk Review

• Official Accreditation by the Saudi Ministry of Hajj & Umrah: Legitimate operators are typically registered and approved by the Saudi authorities to issue Hajj and Umrah visas. While this information might not be public for all, a reputable agent will be able to confirm their registration status.
• Clear Contact Information: A full physical UK address, a landline phone number (not just a mobile), and a professional email address are essential. Be wary of operators that only provide a mobile number or a generic email.
• Professional Website: A well-designed, informative, and up-to-date website is a good sign. Check for terms and conditions, privacy policies, and detailed package descriptions.
• Transparent Pricing: Clear breakdowns of what’s included and excluded in the package (e.g., visa fees, specific ground transport, meals, Ziyarah tours). Avoid operators with vague pricing or hidden fees.
• Positive Customer Reviews: Look for reviews on independent platforms like Trustpilot, Google Reviews, or community forums. Be cautious of websites with only generic, undated reviews or overly enthusiastic but unspecific testimonials.
• Payment Methods: Reputable companies will offer secure payment methods, such as bank transfers or credit/debit card payments through established payment gateways. Be wary of requests for cash payments or transfers to personal accounts.
• References and Recommendations: Seek recommendations from friends, family, or your local mosque. Word-of-mouth from trusted sources can be invaluable.
• Business Registration: You can check the company’s registration details on the UK Companies House website (https://find-and-update.company-information.service.gov.uk/). This confirms they are a legally registered entity in the UK.

What to Avoid

• “Too Good to Be True” Deals: Be extremely suspicious of unusually cheap packages, especially for Hajj. Hajj quotas and official pricing make truly ‘bargain-basement’ deals highly unlikely from legitimate sources.
• Pressure Sales Tactics: Avoid operators who pressure you into booking immediately, demanding large deposits without clear documentation.
• Lack of Documentation: Insist on receiving full written documentation for your booking, including an itinerary, payment schedule, and terms and conditions.
• Unprofessional Communication: Poor grammar, slow response times, or evasiveness when answering questions can be red flags.

By rigorously applying these checks, pilgrims can significantly reduce their risk of falling victim to fraudulent practices and ensure a safe, secure, and spiritually fulfilling journey.

Understanding Hajj and Umrah Packages: What to Expect

Hajj and Umrah packages are designed to facilitate pilgrimages to Makkah and Madinah, often involving complex logistics. While both are sacred journeys, Hajj is obligatory for financially and physically able Muslims once in their lifetime, performed during specific dates in the Islamic calendar (Dhu al-Hijjah), while Umrah can be performed at any time of the year. Package offerings vary significantly, catering to different budgets, durations, and preferences.

Components of a Standard Package

Most comprehensive Hajj and Umrah packages include several key components to ensure a seamless journey.

• Flights:
  • Direct vs. Indirect: Packages often specify direct flights from major UK airports (e.g., London Heathrow, Manchester, Birmingham) to Jeddah (for Makkah) or Madinah. Indirect flights with layovers are usually cheaper.
  • Airlines: Common airlines include Saudia, Qatar Airways, Turkish Airlines, and others.
  • Return Tickets: Full return journey is always included.
• Accommodation:
  • Star Rating: Typically categorised by 3-star, 4-star, or 5-star hotels.
  • Proximity to Haram: Hotels are often chosen for their closeness to Masjid al-Haram in Makkah and Masjid an-Nabawi in Madinah.
  • Room Basis: Options usually include shared rooms (e.g., quad, triple, double) or private rooms.
  • Meals: Some packages include breakfast, half-board (breakfast and dinner), or full-board. Economy packages may be room-only.
• Visa Processing:
  • Hajj Visa: Obtained through approved tour operators. Requires specific documentation (passport, vaccination certificates, health checks).
  • Umrah Visa: Often easier to obtain, with new electronic visa options. Tour operators usually handle the application process.
• Ground Transportation:
  • Airport Transfers: From Jeddah/Madinah airport to hotels.
  • Inter-City Transfers: Between Makkah and Madinah.
  • Shuttle Services: To and from the Haram areas, especially for hotels further away.
  • Modes of Transport: Air-conditioned coaches are common for group travel, while private cars may be an option for premium packages.
• Spiritual Guidance & Ziyarah:
  • Religious Scholars: Premium packages often include accompanying scholars for guidance on rituals.
  • Ziyarah Tours: Guided visits to historical and significant Islamic sites in Makkah (e.g., Jabal al-Noor, Mina, Arafat) and Madinah (e.g., Quba Mosque, Mount Uhud).
  • Group Leaders: Many packages include experienced group leaders to assist pilgrims throughout their journey.

Variations in Packages

The type of package chosen significantly impacts the overall experience and cost. Mywebworld.co.uk Review

• Economy Packages:
  • Focus: Affordability.
  • Features: More basic hotels (further from Haram), indirect flights, larger group sizes, fewer included meals.
  • Ideal for: First-time pilgrims on a tight budget, or those prioritising simplicity over luxury.
• 4-Star & 5-Star Packages:
  • Focus: Comfort and convenience.
  • Features: Higher-rated hotels closer to the Holy Mosques, direct flights, smaller group sizes, better amenities, more meals included.
  • Ideal for: Those seeking a more comfortable journey, families, or older pilgrims.
• Non-Shifting vs. Shifting Hajj Packages:
  • Non-Shifting: Pilgrims stay in the same hotel in Makkah for the entire duration, including the days of Hajj. Generally more expensive.
  • Shifting: Pilgrims stay in a hotel far from the Haram before and after Hajj rituals, and then “shift” to an apartment or basic accommodation closer to Mina/Arafat during the main Hajj days. This is usually more economical but involves more movement.
• Custom/Tailored Packages:
  • Focus: Personalisation.
  • Features: Allows pilgrims to choose specific dates, airlines, hotels, duration, and add-on services like private transport or specific tours.
  • Ideal for: Discerning travellers, large families, or those with specific requirements.
• Ramadan Umrah Packages:
  • Focus: Performing Umrah during the holy month of Ramadan, which offers immense spiritual reward.
  • Features: High demand, often more expensive, specific timings to align with Ramadan rituals.
  • Ideal for: Pilgrims seeking the special blessings of Umrah in Ramadan.

Important Considerations

• Booking Season: Hajj dates are fixed, and packages sell out very quickly, often a year in advance. Umrah can be done year-round, but peak seasons (Ramadan, school holidays) are more expensive and crowded.
• Group Size: Varies by package. Smaller groups can offer more personalised attention.
• Health and Fitness: Both Hajj and Umrah involve significant walking and physical exertion. Ensure you are medically fit.
• Vaccinations: Mandatory vaccinations (e.g., Meningitis ACWY) are required for visa applications.
• Local SIM Cards/Connectivity: Consider how you’ll stay connected.
• Currency: Saudi Riyal (SAR).
• Emergency Contacts: Ensure you have emergency contact numbers for your tour operator both in the UK and in Saudi Arabia.

Understanding these components and variations allows pilgrims to make informed decisions and choose a package that best suits their spiritual aspirations, budget, and logistical needs.

Alislamtravels.co.uk Pricing and Value

The pricing structure on Alislamtravels.co.uk is presented clearly on the homepage, offering various Umrah and Hajj packages with specific durations and star ratings. This direct approach to pricing is a positive, allowing potential customers to compare options readily. However, the true value proposition needs to be assessed against the full scope of what’s included, what’s not, and the crucial aspect of consumer protection.

Umrah Package Pricing Overview

Alislamtravels.co.uk lists several “SPECIAL FOR YOU” Umrah packages, categorised by star rating and duration.

• 5 Star Cheap Umrah Packages:
  • 7 Nights: £600
  • 10 Nights: £645
  • 12 Nights: £745
  • 14 Nights: £845
  • Includes: Transportation, Tickets, Hotels, Visa, Direct Flights, 5 Star Hotel.
• 4 Star Cheap Umrah Packages:
  • 10 Nights: £625
  • 12 Nights: £730
  • 14 Nights: £810
  • Includes: Transportation, Tickets, Hotels, Visa, Direct Flights, 5 Star Hotel (Note: This seems to be a typo for 4-star hotels based on the package title).

Analysis of Umrah Pricing:
The prices quoted appear to be highly competitive, potentially even unusually low, for inclusive packages that feature direct flights, hotels, transportation, and visas from the UK. For context, typical economy Umrah packages with indirect flights and 3-star accommodation can easily start from £700-£900, especially during peak seasons. Direct flights and 4-5 star hotels usually push prices well into the £1000s, often £1200-£2000+ per person, depending on the season and specific hotel proximity. Cadbury.co.uk Review

The listed price of £600 for a 7-night, 5-star Umrah package with direct flights is significantly lower than average market rates. While this might seem attractive, it necessitates a deeper dive into the exact inclusions and exclusions, and raises questions about how such competitive pricing is achieved. Often, “cheap” packages might involve:

• Less convenient flight times or airlines.
• Hotels that are technically 5-star but further from the Haram, requiring shuttle services.
• Minimal meal plans (e.g., room-only).
• Larger group sizes.
• Strict terms and conditions for changes or cancellations.

Hajj Package Pricing Overview

Alislamtravels.co.uk also provides pricing for Hajj 2025 packages, which is considerably far in advance.

• 5 Star Non-Shifting Hajj Packages 2025:
  • 14 Days: £6800
  • 21 Days: £4450
  • 27 Days: £6500
  • Includes: Transportation, Tickets, Hotels, Visa, Direct Flights, 5 Star Hotel.
• 5 Star Shifting Hajj Packages 2025:
  • 14 Days: £4700
  • 21 Days: £4650
  • 27 Days: £4850
  • Includes: Transportation, Tickets, Hotels, Visa, Direct Flights, 5 Star Hotel.

Analysis of Hajj Pricing:
Hajj package pricing is highly variable and depends heavily on quotas, official Saudi regulations, and services. The quoted prices for Hajj 2025 are also quite competitive, especially the £4450 for a 21-day non-shifting 5-star package, and £4700 for 14-day 5-star shifting. Hajj packages typically range from £5,000 to £10,000+, with 5-star non-shifting options usually being on the higher end due to the continuous stay in a premium hotel.

Crucial Point: Hajj packages are subject to significant changes and approvals from the Saudi Ministry of Hajj. Quoting specific prices so far in advance for Hajj 2025 without prominent disclaimers about potential fluctuations due to quota changes, service allocations, or official pricing adjustments from Saudi Arabia is a point of concern. Pilgrims booking Hajj packages usually expect a degree of flexibility and clear communication regarding any potential price revisions.

Value Proposition and Hidden Costs/Exclusions

While the prices seem attractive, the value of these packages must be assessed by digging deeper into what’s not explicitly stated on the homepage. Linthorpebeds.co.uk Review

• Visa Fees: Are visa fees explicitly included, or is the “Visa” bullet point simply referring to assistance with obtaining it? Some companies charge a separate handling fee.
• Ziyarah Tours: Are all Ziyarah tours explicitly included in the price, or are some optional extras?
• Meals: What meal plan is included (e.g., breakfast only, half-board, full-board)? This can significantly impact daily expenses.
• Internal Saudi Flights: For some longer packages, internal flights (e.g., from Madinah to Jeddah) might be an option but could be an extra cost.
• Travel Insurance: This is almost never included in standard packages and is a crucial additional cost that pilgrims must budget for.
• Personal Expenses: Obvious, but important to note that personal shopping, extra meals, and local transport beyond package inclusions are not covered.
• Financial Protection (ATOL/ABTA): As discussed, the lack of clear ATOL/ABTA indication makes the financial protection aspect unclear. If a company goes bust and is not ATOL protected, even the most competitively priced package becomes worthless. This is a critical factor when assessing value for money.

Overall Value Assessment:
Alislamtravels.co.uk offers highly competitive pricing, which on the surface, appears to provide excellent value for Hajj and Umrah packages. However, the extremely low prices for some 5-star direct flight packages, coupled with the critical absence of prominent ATOL/ABTA protection details on the homepage, raises questions. The true value cannot be fully determined without a detailed breakdown of all inclusions, exclusions, and, most importantly, concrete proof of financial protection under UK law. Without these assurances, the low prices might represent a higher risk for the consumer.

Customer Support and Communication Channels

Alislamtravels.co.uk provides various avenues for customer support and communication, which is a positive aspect for a service-oriented business like a travel agency. Clear and accessible communication channels are crucial, especially when dealing with important spiritual journeys such as Hajj and Umrah, where pilgrims often have numerous questions and require assistance.

Contact Information Provided

The website prominently displays several contact options, indicating a willingness to be reachable.

• Phone Number: A UK landline number, 02035040538, is featured at the top, middle, and bottom of the homepage. This is a strong positive, as a landline number typically implies a more established presence than just a mobile number.
• Email Address: [email protected] is provided for general inquiries.
• Physical Address: The company’s location is given as 302 Colne Road, Burnley, Lancashire, United Kingdom. A physical address adds to credibility, suggesting a tangible operation.
• WhatsApp: A direct WhatsApp link (wa.link/ilo4xu) is available, which is highly convenient for quick queries, especially for a tech-savvy user base. This is a popular and efficient communication method for many.
• Social Media: Links to Facebook, Instagram, YouTube, and TikTok are present. While these are primarily for marketing and engagement, they can also serve as informal customer service channels where users might post questions or seek updates.

Operational Hours

The website states “Operational Time 10.00 AM – 07.00 PM,” which refers to their customer service availability. These hours cover a good portion of the working day, from late morning to early evening, making it convenient for most UK customers to call during their leisure time. Northernsoulscents.co.uk Review

Review of Communication Effectiveness

Based on the available information, the provision of communication channels is robust. However, the effectiveness of these channels relies on several factors:

• Response Time: How quickly do they respond to emails, WhatsApp messages, or social media queries?
• Quality of Support: Are the customer service representatives knowledgeable, helpful, and able to address complex pilgrimage-related questions (e.g., visa requirements, spiritual guidance, emergency procedures)?
• Accessibility: Is the phone line frequently busy? Is the WhatsApp always monitored during operational hours?

The customer testimonials on the homepage provide some insight into communication quality, with “Ahmed Raza Khan” mentioning, “Brother Jibran was extremely attentive,” and “Naveed Qureshi” praising “seamless logistics.” These suggest positive experiences with their team’s attentiveness and management. However, these are selected testimonials and may not reflect the entire customer experience.

Areas for Potential Improvement

While the current setup is good, there are areas that could enhance customer confidence and support:

• Live Chat Feature: Implementing a live chat on the website could provide instant support during operational hours, addressing quick queries without the need for a phone call or email.
• Dedicated Support Sections: Beyond FAQs, a dedicated support page outlining typical processes (e.g., booking steps, what to do in case of emergency, how to make changes) would be beneficial.
• Transparency on Emergency Support: For international travel, especially pilgrimages, 24/7 emergency contact information during the trip is critical. While they mention “24/7 Customer Support” under ‘Our Services’, it’s unclear if this extends to active travellers or if it’s only for pre-booking inquiries. Clarifying this would be a major trust builder.
• FAQs Expansion: As noted in the ‘Pros & Cons’ section, the current FAQ is very limited. Expanding it significantly would reduce the burden on customer service by pre-empting common questions.
• Response Standards: Publicly stating typical response times for different channels (e.g., “Emails answered within 24 hours”) can manage customer expectations.

Overall, Alislamtravels.co.uk appears to have a good foundation for customer support with multiple accessible channels. The critical next step for them would be to clearly articulate their emergency support protocols and expand their informational resources to complement their direct communication.

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Alislamtravels.co.uk vs. Competitors

When evaluating Alislamtravels.co.uk against its competitors in the UK Hajj and Umrah travel market, several factors come into play: pricing, service inclusions, customer support, and most importantly, regulatory compliance and financial protection. The UK market for Hajj and Umrah is highly competitive, with a mix of established, well-regulated operators and smaller, newer agencies.

Key Competitive Differentiators

1. Pricing Strategy:
Alislamtravels.co.uk appears to operate on a highly competitive, potentially lowest-price strategy, especially for its Umrah packages. As noted, prices like £600 for a 7-night, 5-star Umrah package with direct flights are significantly below typical market rates.

• Alislamtravels.co.uk: Aggressive pricing, potentially aiming to attract budget-conscious pilgrims or those seeking maximum value.
• Competitors (e.g., Al-Hidaayah, Travel Express): Tend to have slightly higher base prices, reflecting extensive experience, established supplier relationships, and often, more explicit and robust inclusions (e.g., full-board options, extensive spiritual guidance). Their prices reflect the cost of comprehensive regulatory compliance.

2. Regulatory Compliance & Financial Protection:
This is the most critical differentiator.

• Alislamtravels.co.uk: The major concern is the lack of prominently displayed ATOL or ABTA protection on the homepage, and a blank “Approved By” section. While they may possess these, their absence in a clear, front-and-centre manner is a significant competitive disadvantage and a trust issue.
• Competitors: Reputable, well-established Hajj and Umrah operators in the UK prominently display their ATOL and ABTA logos and numbers on their homepages, footers, and all booking documentation. This is a non-negotiable trust signal for UK consumers. Competitors understand that financial protection is a top priority for pilgrims.

3. Experience and Reputation:

• Alislamtravels.co.uk: States “more than the last decade” of experience and features customer testimonials. Their social media presence is active.
• Competitors: Many leading operators have decades of experience, often 20-30+ years, building a strong reputation within the Muslim community. This long-standing presence translates into deep logistical expertise, established relationships with hotels and ground services in Saudi Arabia, and a proven track record. Their reputation often precedes them through word-of-mouth recommendations.

4. Service Inclusions and Package Specifics: Phonebox.co.uk Review

• Alislamtravels.co.uk: Offers “all-inclusive” packages covering flights, hotels, visa, and ground transport. Features like spiritual guidance and Ziyarah tours are highlighted. The “5-star hotel” in a 4-star package might be a typo but needs clarification.
• Competitors: Generally offer similar inclusions but might provide more granular detail on hotel distance, specific meal plans, group sizes, and the exact qualifications of spiritual guides. Some might offer more bespoke services, pre-departure seminars, or post-return support. The transparency around all details, including potential hidden costs or the specifics of ‘5-star’ classification (e.g., closer to Haram vs. further out with shuttle), is often higher with established operators.

5. Customer Support & Communication:

• Alislamtravels.co.uk: Provides multiple contact channels (phone, email, WhatsApp, social media), with stated operational hours. Testimonials suggest good attentiveness.
• Competitors: Most reputable operators offer similar contact channels. The key difference often lies in the depth of pre-departure information, responsiveness during peak seasons, and clarity on emergency protocols while pilgrims are abroad. Many also provide detailed digital portals or apps for itinerary management.

Competitive Positioning Summary

Alislamtravels.co.uk seems to be positioning itself as a value-for-money option in the UK Hajj and Umrah market, particularly due to its competitive pricing. Its strength lies in its clear package presentation, multiple contact points, and reported customer satisfaction in testimonials.

However, its significant weakness and competitive disadvantage stem from the lack of immediately verifiable and prominently displayed ATOL/ABTA protection. In a market where consumer trust and financial security are paramount for high-value bookings, this omission makes it difficult for Alislamtravels.co.uk to compete effectively with operators who prioritise and explicitly showcase these essential safeguards.

Conclusion: While Alislamtravels.co.uk offers attractive pricing and comprehensive packages on paper, for any discerning UK pilgrim, the immediate priority should be a travel agency that transparently demonstrates its full compliance with UK travel regulations, particularly ATOL and ABTA. Competitors who lead with these assurances will inevitably instil more confidence and trust in their target audience.

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FAQ

How do I obtain a Hajj visa?

To obtain a Hajj visa, you must apply through an approved and registered Hajj tour operator in your country, as individual applications are generally not permitted. The operator will handle the visa application process on your behalf, requiring a valid passport, recent photographs, vaccination certificates (especially for Meningitis ACWY), a health check, and a confirmed Hajj package booking.

What accommodation options are available for Hajj and Umrah?

Accommodation options for Hajj and Umrah vary widely, ranging from budget-friendly hotels (often 3-star) to luxurious five-star properties. Choices often depend on proximity to the Holy Mosques in Makkah (Masjid al-Haram) and Madinah (Masjid an-Nabawi), with closer hotels typically being more expensive. Packages usually offer shared rooms (e.g., quad, triple) or private rooms.

Is Alislamtravels.co.uk ATOL protected?

The homepage of Alislamtravels.co.uk does not prominently display an ATOL logo or number, nor is the “Approved By” section in the footer filled. For UK consumers, it is crucial to verify if any travel company offering flight-inclusive packages is ATOL protected by checking their ATOL number on the official CAA website.

What is the typical duration of an Umrah package from the UK?

Umrah packages from the UK typically range from 7 to 14 nights, though shorter or longer customised options may be available. The duration often depends on the pilgrim’s budget, preference for time spent in Makkah and Madinah, and flight availability.

Are direct flights included in Alislamtravels.co.uk packages?

Yes, Alislamtravels.co.uk states that “Direct Flights” are included in their listed Umrah and Hajj packages. However, it’s always advisable to confirm the specific airline, departure airport from the UK, and flight timings when booking. Customchic.co.uk Review

What is the difference between shifting and non-shifting Hajj packages?

Non-shifting Hajj packages mean pilgrims stay in the same hotel in Makkah for the entire duration of their trip, including the main days of Hajj (around Mina, Arafat, Muzdalifah). Shifting Hajj packages involve moving from a hotel (often further from the Haram) to basic accommodation closer to the Hajj ritual sites during the 5-6 days of Hajj, and then shifting back or to another hotel. Shifting packages are generally more economical due to the simpler accommodation during the peak Hajj period.

Are meals included in the packages offered by Alislamtravels.co.uk?

The homepage states “Hotels,” but does not explicitly detail meal plans (e.g., breakfast only, half-board, full-board). It is essential to confirm the specific meal inclusions for your chosen package before booking, as this can significantly impact your daily expenses.

Does Alislamtravels.co.uk offer spiritual guidance during the pilgrimage?

Yes, Alislamtravels.co.uk states it offers “Spiritual Guidance Expert spiritual guidance throughout your Umrah and Hajj journey” and that “premium Umrah packages come with another highlight: spiritual mentorship” from experienced Islamic scholars.

What historical sites (Ziyarah) are typically visited in Makkah and Madinah?

In Makkah, Ziyarah tours often include Jabal al-Noor (Cave of Hira), Jabal al-Thawr, Mina, Arafat, Muzdalifah, Masjid al-Jinn, and Masjid al-Khaif. In Madinah, common sites include Quba Mosque, Qiblatain Mosque, Mount Uhud, the graves of the martyrs, and Al-Masjid an-Nabawi (The Mosque of the Prophet).

Can I customise my Hajj or Umrah package with Alislamtravels.co.uk?

Yes, Alislamtravels.co.uk states it offers “Custom Itineraries Tailored itineraries for a personalized Umrah and Hajj experience” and mentions that customers can tailor travel dates, duration, hotel preferences, number of travellers, meal plans, and include guided tours or lectures. Chaseevans.co.uk Review

What is the cancellation policy for Alislamtravels.co.uk packages?

The website’s homepage text does not explicitly detail the cancellation policy. It is crucial to review the full Terms & Service or Terms & Conditions page (a link is in the footer) for detailed information on their cancellation and refund policies before making any booking.

How do I make a booking with Alislamtravels.co.uk?

The website has “Book Now” buttons next to each package. The process seems to involve selecting a package, providing personal information, choosing travel preferences, and then proceeding to payment and confirmation.

Are there any hidden fees with Alislamtravels.co.uk packages?

Alislamtravels.co.uk states that they are known for “no-nonsense pricing — what you see is what you get. No surprises, no hidden fees.” However, it is always wise to thoroughly review the full breakdown of package inclusions and exclusions, as well as the terms and conditions, to ensure complete transparency.

Does Alislamtravels.co.uk cater to families and large groups?

Yes, Alislamtravels.co.uk mentions “Family Umrah Packages” tailored for families and larger groups, often offering child-friendly amenities and group discounts. They also provide services like group leader coordination and dedicated transport for group bookings.

What are the operational hours for Alislamtravels.co.uk customer service?

Alislamtravels.co.uk states their operational time for customer service is from 10:00 AM to 07:00 PM. Franklins-sols.co.uk Review

How far in advance should I book Hajj packages?

Hajj packages should be booked very far in advance, often a year or more, due to limited quotas and high demand. Alislamtravels.co.uk is already listing Hajj 2025 packages, which indicates the necessity of early booking.

What documents are required for Hajj and Umrah visa applications?

Typically, a valid passport (with at least six months’ validity from the date of return), recent passport-sized photographs, valid vaccination certificates (e.g., for Meningitis ACWY), and a confirmed flight and accommodation itinerary are required for Hajj and Umrah visa applications. Your tour operator will guide you through the precise requirements.

Does Alislamtravels.co.uk provide 24/7 customer support?

Under ‘Our Services’, Alislamtravels.co.uk mentions “24/7 Costumer Support.” However, their stated “Operational Time” is 10:00 AM – 07:00 PM. It is advisable to clarify whether the 24/7 support applies only to emergencies while travelling or if it’s for all inquiries.

Where is Alislamtravels.co.uk located in the UK?

Alislamtravels.co.uk’s physical location is 302 Colne Road, Burnley, Lancashire, United Kingdom.

What kind of flights are typically included in the packages?

Alislamtravels.co.uk mentions partnering with leading airlines like Saudia, Qatar Airways, and Turkish Airlines for return international flights from major UK cities (London, Birmingham, Manchester) to Jeddah or Madinah, aiming for maximum comfort and on-time flights. Avartek.co.uk Review