Propercloth.com Review

Based on checking the website, Propercloth.com appears to be a legitimate online retailer specializing in custom men’s shirts and suits.

The site emphasizes premium materials, exceptional craftsmanship, and a perfect fit through its made-to-measure services.

While the presentation is professional and user reviews are prominently displayed, a deeper dive into the website’s structure reveals some areas for improvement, particularly concerning transparency and comprehensive consumer information typically found on highly trusted e-commerce platforms.

The focus on customizable menswear is clear, aiming to provide an alternative to off-the-rack clothing.

Here’s an overall review summary:

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• Website Professionalism: High. The site is well-designed, easy to navigate, and visually appealing.
• Product Offering: Custom dress shirts and suits for men, with a focus on fit and quality fabrics.
• Customer Testimonials: Features over 140,000 5-star reviews, with recent snippets displayed.
• Return Policy: Offers “Free 60-Day Returns & Remakes” and a “Guaranteed Fit.”
• Shipping: Free shipping on orders over $280.
• Contact Information: Provides “Expert Help,” linking to a contact page.
• About Us/Transparency: Includes an “Our Story” section which elaborates on their mission.
• Pricing: Not immediately transparent on the homepage. requires navigating to specific product pages.
• Owner/CEO Information: Not readily available on the homepage or easily found within the “About Us” section.
• Privacy Policy/Terms of Service: Links to these crucial documents are not directly visible on the homepage footer, which is a common practice for establishing trust and legal compliance.

While Propercloth.com presents itself as a reputable custom menswear provider, the absence of direct links to essential legal documents like a Privacy Policy or Terms of Service on the homepage footer is a noticeable omission.

This can be a red flag for consumers looking for complete transparency before making a purchase.

Furthermore, details about the propercloth com owner or propercloth com ceo are not immediately accessible, which some users might consider when evaluating a company’s credibility.

The propercloth.com/returns policy is highlighted as “Free 60-Day Returns & Remakes” and a “Guaranteed Fit,” which is a strong point for customer confidence.

However, a comprehensive understanding of the terms and conditions behind these policies requires further navigation away from the main page.

Here are some best alternatives for ethically sourced clothing and accessories, focusing on quality and transparency:

• Patagonia: Known for its strong commitment to environmental sustainability and ethical labor practices. They offer durable outdoor apparel and gear.
  • Key Features: Recycled materials, fair trade certified factories, ironclad guarantee.
  • Price: Premium, but reflects quality and ethical production.
  • Pros: Excellent durability, strong ethical stance, repair program.
  • Cons: Higher price point, style is primarily outdoor/casual.
• Everlane: Famous for its radical transparency, providing detailed cost breakdowns and factory information for each product.
  • Key Features: Transparent pricing, ethical factories, minimalist designs.
  • Price: Mid-range to premium.
  • Pros: Stylish basics, good quality, high transparency.
  • Cons: Sizing can be inconsistent, online-only shopping for most.
• Tentree: A Canadian company that plants ten trees for every item purchased, focusing on sustainable materials.
  • Key Features: Eco-friendly fabrics Tencel, organic cotton, tree planting initiative.
  • Price: Mid-range.
  • Pros: Positive environmental impact, comfortable casual wear.
  • Cons: Limited formal wear options, primarily casual/athletic styles.
• Kuyichi: A pioneer in organic denim, offering sustainable jeans and apparel made from ethical materials.
  • Key Features: Organic cotton, recycled materials, ethical production.
  • Pros: Durable denim, strong sustainability focus.
  • Cons: Limited product range beyond denim and casual wear.
• Allbirds: While primarily known for shoes, they also offer apparel made from sustainable materials like merino wool and eucalyptus.
  • Key Features: Sustainable materials, comfortable designs, carbon neutral.
  • Pros: Extremely comfortable, eco-friendly, versatile.
  • Cons: Limited formal clothing options, specific aesthetic.
• Nisolo: Specializes in ethically made leather goods and accessories, focusing on fair wages and environmental responsibility.
  • Key Features: Ethically sourced leather, fair trade factories, versatile designs.
  • Pros: High-quality leather, ethical production, stylish accessories.
  • Cons: Primarily accessories and shoes, not apparel.
• Outerknown: Co-founded by Kelly Slater, this brand focuses on sustainable and ethical practices for men’s and women’s casual wear.
  • Key Features: Organic, recycled, and regenerated materials, fair labor practices.
  • Pros: Stylish casual wear, strong commitment to sustainability.
  • Cons: Limited formal wear, higher price point.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Propercloth.com Review & First Look

When you first land on Propercloth.com, it’s clear they’ve invested heavily in design.

The aesthetic is clean, sophisticated, and professional, immediately conveying a sense of quality and high-end menswear.

The layout is intuitive, guiding visitors through their core offerings: custom shirts and suits.

The immediate impression is one of a reputable brand aiming for a premium market segment.

They boast “140,000+ 5-Star Reviews,” prominently displayed, which is a significant social proof indicator. Careofcarl.com Review

Initial User Experience

The navigation is straightforward, with clear calls to action like “Shop the Lookbook,” “Explore Dress Shirts,” and “Explore Men’s Suits.” This guided approach makes it easy for a new visitor to understand what the site offers.

The visual elements, including high-quality product photography and lifestyle shots, contribute to a compelling browsing experience.

The “Create your Size” button is a central feature, immediately addressing the custom nature of their products.

Transparency in Trust Signals

While Propercloth.com excels in showcasing positive customer feedback and highlighting key benefits like “Free 60-Day Returns & Remakes” and “Guaranteed Fit,” the absence of readily visible links to crucial legal and policy documents such as a Privacy Policy, Terms of Service, or detailed FAQ on the homepage footer is a notable point.

For instance, the “Free 60-Day Returns & Remakes” is a strong selling point, but without a direct link to the full policy on the homepage, users might need to search for the specific terms, which can detract from the overall user experience and perception of transparency. Im-puzzled.com Review

Propercloth.com Features

Propercloth.com is built around the concept of bespoke menswear, offering a suite of features designed to provide a tailored experience.

Their primary value proposition revolves around customization, quality materials, and a fit guarantee.

Custom Shirt and Suit Builder

The core functionality of Propercloth.com lies in its custom design tools for shirts and suits.

Users can select from a wide array of fabrics, collars, cuffs, buttons, and other details to create a garment that matches their specific preferences.

• Fabric Selection: They offer a vast collection of fabrics, from various types of cotton e.g., Egyptian, Supima to linen, wool, and blends. This allows for diverse choices based on season, occasion, and personal preference.
• Styling Options: Beyond fabric, customers can customize nearly every element: collar styles spread, cutaway, button-down, cuff types barrel, French, plackets, pockets, and even monograms.
• Measurement System: Propercloth.com utilizes a sophisticated measurement system where customers can input their body measurements or use an existing garment to derive their ideal fit. This is crucial for a made-to-measure service. They also offer a “Smart Size” algorithm to assist users.

Guaranteed Fit and Remakes

A significant feature highlighted on the website is their “Guaranteed Fit.” This commitment aims to alleviate concerns about ordering custom clothing online without a physical fitting. Flyachilles.com Review

• 60-Day Returns & Remakes: If the initial garment doesn’t fit perfectly, Propercloth.com offers free remakes or returns within 60 days. This policy is a strong reassurance for customers, reducing the risk associated with custom online orders.
• Adjustment Process: The process for requesting adjustments or remakes appears straightforward, encouraging customers to provide feedback on fit issues for future orders. This iterative process is key to achieving the “perfect fit” over time.

Expert Help and Customer Support

The website mentions “Expert Help” multiple times, indicating a focus on customer support.

This service is crucial for a product that requires precise measurements and customization decisions.

• Contact Options: While a direct chat or prominent phone number isn’t immediately visible on the homepage, the “Expert Help” link leads to a contact page.
• Guidance: It’s implied that this expert help assists with measurement guidance, style advice, and general inquiries, ensuring customers feel supported through the customization process.

Propercloth.com Pros & Cons

Like any online service, Propercloth.com has its strengths and areas where it could improve.

Understanding these can help potential customers make an informed decision.

Pros

• Extensive Customization Options: Propercloth.com offers a highly detailed customization process for shirts and suits, allowing users to select fabrics, styles, and fit specifications to a granular level. This is a significant advantage for those seeking truly personalized garments.
• Quality Materials: The website emphasizes the use of premium materials, which is crucial for custom clothing. While this can’t be verified directly from the homepage, the brand’s positioning suggests a focus on quality fabrics.
• Guaranteed Fit Policy: The “Free 60-Day Returns & Remakes” policy significantly reduces the risk for customers ordering custom clothing online, providing peace of mind about achieving a satisfactory fit.
• Positive Customer Reviews: The prominent display of “140,000+ 5-Star Reviews” offers strong social proof and indicates a generally high level of customer satisfaction.
• Professional Website Design: The site is aesthetically pleasing, intuitive, and easy to navigate, contributing to a positive user experience.
• “Our Story” Section: Providing a narrative about the brand’s origins and philosophy helps build a connection with potential customers and adds a layer of authenticity.

Cons

• Lack of Immediate Transparency on Legal Policies: The most significant drawback is the absence of easily accessible links to vital legal documents such as Privacy Policy, Terms of Service, and a comprehensive Returns Policy on the homepage footer. This is a standard practice for reputable e-commerce sites and its omission can raise questions about overall transparency. While the return policy is mentioned, its full details are not immediately available.
• Pricing Not Immediately Clear: The homepage does not provide a clear pricing structure or starting points for custom shirts and suits. Users must navigate deeper into the product pages to understand the cost, which might deter some initial browsers.
• Limited Information on Company Ownership: Details about the propercloth com owner or propercloth com ceo are not readily apparent on the homepage or in the “Our Story” section. While not always a deal-breaker, some consumers prefer knowing more about the leadership of a company.
• Shipping Threshold: Free shipping is only offered on orders over $280. For individual custom shirts, which might fall below this threshold, customers would incur shipping costs, potentially adding to the overall expense.
• No Obvious Live Chat or Phone Support: While “Expert Help” is mentioned, a direct, immediate contact method like a live chat widget or a prominently displayed phone number is not visible on the homepage, which could delay immediate assistance for urgent queries.

Propercloth.com Alternatives

For those seeking custom clothing or high-quality menswear with a focus on ethical practices and transparency, several alternatives offer similar or complementary services. Ereplacementparts.com Review

These brands prioritize quality, sustainability, and clear communication with their customers.

Indochino

• Focus: Custom suits, shirts, and casual wear.
• Key Features: Extensive customization, showrooms for in-person measurements, frequent sales.
• Pros: Competitive pricing for custom suits, physical presence in many cities, good range of fabrics.
• Cons: Quality can vary, customer service experiences are mixed.
• Ethical Stance: Committed to responsible manufacturing and sourcing, though less explicit about supply chain transparency than some.
• Indochino suits

Bonobos

• Focus: Well-fitting menswear, including suits, shirts, pants, and casual wear, known for their “Guideshops.”
• Key Features: Wide range of sizes and fits, personalized styling assistance, high-quality fabrics.
• Pros: Excellent customer service, consistent sizing, variety of styles.
• Cons: Not custom-made though alterations are often needed, higher price point for some items.
• Ethical Stance: Owned by Walmart, but maintains a commitment to quality and ethical sourcing in their own practices.
• Bonobos menswear

J.Crew

• Focus: Classic American menswear, including suiting, dress shirts, and casual attire.
• Key Features: Traditional styling, wide retail presence, frequent promotions.
• Pros: Reliable quality, strong brand recognition, easy returns through stores.
• Cons: Off-the-rack sizing requires tailoring, less emphasis on custom.
• Ethical Stance: Working towards more sustainable materials and ethical factory conditions, but not their primary marketing focus.
• J.Crew men’s clothing

State & Liberty

• Focus: Athletic fit dress shirts and suits designed for men with an athletic build.
• Key Features: Stretch fabrics for comfort and movement, tailored fit, wrinkle-resistant.
• Pros: Solves a specific fit problem, durable fabrics, professional look.
• Cons: Limited traditional customization, higher price point.
• Ethical Stance: Focus on product innovation for fit and comfort. transparency on sourcing is not a primary marketing message.
• State & Liberty athletic fit shirts

Charles Tyrwhitt

• Focus: Classic British shirts, suits, and accessories, known for quality and value.
• Key Features: Wide selection of shirt fits and styles, multi-buy deals.
• Pros: Good value for quality shirts, frequent sales, extensive range.
• Cons: Off-the-rack sizing, less emphasis on custom tailoring.
• Ethical Stance: Members of the Better Cotton Initiative and working towards sustainable practices in their supply chain.
• Charles Tyrwhitt shirts

How to Handle Propercloth.com Returns

Propercloth.com clearly highlights its “Free 60-Day Returns & Remakes” and “Guaranteed Fit” policy.

This is a crucial aspect for a custom clothing service, as fit is paramount.

While the homepage proudly displays this, the full details of the proper cloth returns process are likely outlined in a dedicated policy page. Wheelbasealloys.com Review

The 60-Day Window

Propercloth.com offers a generous 60-day window from the date of delivery for customers to initiate a return or request a remake.

This duration provides ample time to try on the garment, assess the fit, and decide if adjustments are needed.

This flexibility is particularly beneficial for custom items, where minor tweaks might be necessary to achieve the desired fit.

Remake vs. Return

The policy offers both remakes and returns, which is a significant customer-centric approach.

• Remake Process: If the fit is not perfect, Propercloth.com encourages customers to request a remake. This usually involves providing feedback on the specific fit issues e.g., too tight in the chest, sleeves too long. They then use this feedback to adjust the customer’s pattern and create a new garment at no additional charge. This iterative process aims to ensure the customer eventually receives a perfectly fitting item.
• Return Process: If a remake is not desired, or if the customer is simply not satisfied for another reason, a full refund can be requested within the 60-day period. This flexibility is vital for building customer trust in an online custom clothing model.

Initiating a Return or Remake

Typically, online retailers provide clear instructions for returns. Brahmaki.com Review

While not explicitly detailed on the homepage, the process for propercloth.com/returns likely involves:

1. Logging into your account: Accessing your order history.
2. Selecting the item: Identifying the specific garment you wish to return or remake.
3. Following online prompts: Filling out a return/remake form, detailing the issues or reason for return.
4. Printing a shipping label: Propercloth.com would likely provide a pre-paid shipping label for free returns/remakes within the US.

It’s always advisable to consult the specific “Perfect Fit Guarantee” or “Returns” page on their website for the most accurate and up-to-date instructions.

Understanding Propercloth.com Pricing

Propercloth.com’s pricing structure, while not explicitly detailed on the homepage, is naturally higher than off-the-rack options due to the custom nature of its products and emphasis on premium materials.

The value proposition lies in the personalized fit and quality, justifying a premium price point.

Custom Shirt Pricing

Custom shirts on Propercloth.com typically start at a certain price point and increase based on fabric choice, design complexity, and additional features. Bugalugspetcare.com Review

• Starting Price: While not shown on the homepage, a quick navigation to their shirt categories suggests that entry-level custom shirts can start from around $95 to $100.
• Fabric Grades: The price escalates significantly with higher-quality fabrics, such as fine Egyptian cotton, Sea Island cotton, or specialized weaves, which can push shirt prices well into the $200-$300 range or more.
• Add-ons: Features like monograms or special button types might add marginal costs.

Custom Suit Pricing

Custom suits represent a more significant investment, reflecting the complexity of tailoring and the quantity of fabric involved.

• Base Pricing: Custom suits on Propercloth.com generally start in the $700-$800 range for entry-level fabrics.
• Premium Fabrics: For luxurious wools, cashmere blends, or unique patterns, the price can easily exceed $1,000, reaching into the $1,500-$2,000+ bracket.
• Components: The price typically includes the jacket and trousers, with vests or additional trousers being extra.

Value for Money

The value proposition for Propercloth.com’s pricing stems from:

• Perfect Fit: The ability to get a garment tailored precisely to one’s measurements, eliminating the need for costly post-purchase alterations often associated with off-the-rack clothing.
• Quality and Durability: Investment in higher-quality fabrics and construction generally leads to garments that last longer and maintain their appearance, reducing the need for frequent replacements.
• Convenience: The convenience of customizing and ordering tailored clothing from home, with the backing of a fit guarantee, adds to the perceived value, especially for busy professionals.

It’s important for potential buyers to consider their budget and how much they value a precise, custom fit over the lower initial cost of standard sizing.

Propercloth.com vs. Competitors

When evaluating Propercloth.com, it’s helpful to stack it against its main competitors in the custom and ready-to-wear menswear market.

Each brand brings its own unique selling propositions to the table. Gpdstore.net Review

Propercloth.com

• Strengths: Deep customization for shirts and suits, strong emphasis on “perfect fit” with a remake guarantee, extensive fabric library, sleek online interface. Focuses on a completely online, data-driven custom experience.

• Weaknesses: Higher price point compared to some ready-to-wear options, lack of physical showrooms except for one South Beach location, limited immediate contact options on the homepage. Transparency on basic legal policies is an area for improvement.

• Target Audience: Discerning gentlemen who value a precise fit, premium materials, and the convenience of online customization, often without the need for in-person fittings.

• Strengths: Very competitive pricing for custom suits, frequent sales, and an extensive network of physical “showrooms” for in-person measurements and styling advice. This hybrid model appeals to those who want a custom fit but prefer human interaction for measurements.

• Weaknesses: While generally good, consistency in quality can sometimes be an issue, and delivery times can be longer. Passieftraden.com Review

• Key Differentiator: The physical showroom experience combined with aggressive pricing.

• Strengths: Excellent fit for off-the-rack clothing especially pants, known for superior customer service and a vast array of “Guideshops” where customers can try on clothing and receive styling advice before ordering online.

• Weaknesses: Not a true custom-made service. garments are off-the-rack, albeit with many fit options. Might still require alterations post-purchase.

• Key Differentiator: Exceptional fit for ready-to-wear and personalized “Guideshop” experience, bridging online convenience with a physical touchpoint.

Other Notable Mentions

• J.Crew: A strong contender for classic, well-made ready-to-wear pieces, often available at competitive prices, especially during sales. Less about custom, more about classic American style.
• Charles Tyrwhitt: Excellent for value-oriented dress shirts with a wide range of fits and styles, offering a solid ready-to-wear alternative with frequent multi-buy deals.

The Verdict

Propercloth.com stands out for its commitment to true online custom tailoring and its strong fit guarantee. Makeyourpuzzles.com Review

If you prioritize a precisely tailored garment without needing to visit a physical location, and are comfortable with a premium price point, Propercloth.com is a strong choice.

If budget is a primary concern or you prefer in-person measurements and interaction, Indochino might be more appealing.

For high-quality ready-to-wear with exceptional service, Bonobos is a solid option.

Understanding Propercloth.com Ownership

Understanding who owns a company can provide insights into its values, operational practices, and long-term vision.

For Propercloth.com, details about its ownership and leadership are not prominently featured on the homepage or in basic navigational links, which is not uncommon for privately held e-commerce brands but can be a point of curiosity for consumers. Bareinternational.com Review

Propercloth Com Owner & CEO

Proper Cloth was founded by Seph Skerritt in 2008. Skerritt serves as the CEO and has been instrumental in building the company from its inception as an online custom shirt maker. He launched the company with the vision to modernize the custom shirt buying experience, leveraging technology to allow customers to design and order made-to-measure shirts online.

Skerritt’s background and strategic decisions have guided Proper Cloth’s growth, expanding its offerings from shirts to full custom suits and broadening its fabric selection.

The company has maintained a strong focus on its online-first model, complemented by its single physical showroom in New York City though the homepage mentions a “South Beach” shop, suggesting expansion.

Company Structure

Proper Cloth operates as a privately held company.

This means it is not publicly traded on a stock exchange, and its ownership is typically held by its founders, employees, and potentially private investors or venture capital firms. Uk.garadry.com Review

• Private Ownership Benefits: For a company like Proper Cloth, private ownership often allows for greater control over strategic direction, a focus on long-term growth rather than quarterly earnings, and the ability to maintain a strong brand identity and customer experience without external shareholder pressures.
• Impact on Operations: Being privately owned allows Proper Cloth to potentially be more agile in responding to market changes and customer feedback, as decisions can be made internally without extensive public reporting requirements.

While direct links to detailed corporate information are not on the homepage, the “Our Story” section does provide a narrative about the company’s journey and its dedication to “premium materials, exceptional craftsmanship, and a perfect fit,” which reflects the founder’s vision for the brand.

For deeper insights into the company’s structure or leadership beyond the CEO, one might need to consult business publications, industry interviews, or professional networking platforms where such information is often shared.

FAQ

What is Propercloth.com?

Propercloth.com is an online retailer specializing in custom-made men’s dress shirts and suits, offering a tailored fit through its innovative measurement and customization tools.

Is Propercloth.com legitimate?

Yes, Propercloth.com appears to be a legitimate business, offering custom menswear with a strong emphasis on customer satisfaction and a “Guaranteed Fit” policy.

What products does Propercloth.com offer?

Propercloth.com primarily offers custom men’s dress shirts, casual shirts, and suits, with extensive options for fabric, style, and fit customization. Axl.facegobot.com Review

How does Propercloth.com ensure a perfect fit?

Propercloth.com uses a personalized measurement system where customers input their dimensions or use an existing garment.

They also offer a “Guaranteed Fit” with free remakes and returns within 60 days if the initial garment doesn’t fit perfectly.

What is the Propercloth.com returns policy?

Propercloth.com offers “Free 60-Day Returns & Remakes,” allowing customers to return or request adjustments for their custom garments within 60 days of delivery.

How long does Propercloth.com take to deliver custom orders?

While not explicitly stated on the homepage, custom shirts are advertised as “made-to-measure in under two weeks,” suggesting a relatively quick turnaround for custom items.

Does Propercloth.com offer international shipping?

The homepage highlights free shipping over $280, but specific details about international shipping, including costs and availability, would need to be checked on their dedicated shipping policy page. Ultrasstore.com Review

Can I get a refund if I’m not satisfied with my Propercloth.com order?

Yes, Propercloth.com’s “Free 60-Day Returns & Remakes” policy allows for a full refund if a remake is not desired and the customer is not satisfied within the 60-day window.

Where can I find Propercloth.com reviews?

Propercloth.com prominently displays “140,000+ 5-Star Reviews” on its homepage and links to a dedicated reviews page for more customer testimonials.

How do I contact Propercloth.com customer service?

Propercloth.com provides an “Expert Help” link on its homepage, which typically leads to a contact page with various support options.

Is Propercloth.com more expensive than off-the-rack clothing?

Yes, due to the custom nature, premium materials, and tailored fit, Propercloth.com’s products are generally priced higher than standard off-the-rack clothing options.

What kind of fabrics does Propercloth.com use?

Propercloth.com emphasizes the use of premium materials for its shirts and suits, including various grades of cotton, linen, and wool, among others. Umarketpro.com Review

Does Propercloth.com have physical stores?

Propercloth.com primarily operates online but mentions a “South Beach Shop” and has had a New York City showroom, indicating a limited physical presence.

Who is the propercloth com owner?

Propercloth.com was founded by Seph Skerritt, who also serves as its CEO.

What payment methods does Propercloth.com accept?

While not detailed on the homepage, most e-commerce sites accept major credit cards Visa, Mastercard, Amex and often digital payment options like PayPal.

Can I make changes to my Propercloth.com order after placing it?

Policies on order modifications vary, but for custom items, changes are typically possible only within a very short window after placing the order before production begins. It’s best to contact customer service immediately.

Does Propercloth.com offer gift cards?

The availability of gift cards is not mentioned on the homepage, but many online retailers offer them.

This information would likely be found in their help or shopping sections.

How does the “Guaranteed Fit” work for Propercloth.com?

The “Guaranteed Fit” ensures that if your custom garment doesn’t fit correctly, Propercloth.com will either remake it for free or offer a full refund within 60 days of delivery.

What is the shipping cost for Propercloth.com orders?

Propercloth.com offers free shipping for orders over $280. For orders below this threshold, shipping costs would apply and are typically calculated at checkout.

Can Propercloth.com help with styling advice?

Yes, Propercloth.com’s “Expert Help” service is likely equipped to provide styling advice and guidance on fabric selection and design choices to help customers create their ideal garments.