Based on checking the website yor-car-hire.co.uk, this service appears to be a legitimate car rental company operating primarily in the Algarve region of Portugal, with services extending to Lisbon. The website provides a good deal of information regarding their services, locations, pricing, and customer testimonials.
Here’s an overall review summary:
- Website Transparency: Good. Key information like terms and conditions, contact details, and office locations are readily available.
- Payment Model: Upon collection, with no credit card required for booking, which is a significant plus for many users and aligns well with ethical financial practices by avoiding pre-payment interest issues.
- Cancellation Policy: No cancellation fee, offering flexibility.
- Insurance: Offers basic insurance with an option for no excess and full coverage, including SCDW Collision Insurance and SPI Theft Insurance. They also claim to provide support with claims.
- Customer Feedback: Numerous positive testimonials are displayed, along with a 4.9/5 rating from Google Reviews based on 562 reviews.
- Location Accessibility: Main office 150 meters from Faro Airport terminal, eliminating the need for shuttle buses. They also offer car delivery to accommodations in various Algarve cities and Lisbon.
- Pricing: Advertises competitive and low prices, starting from £11.04 a day at Faro Airport, with various discounts for online booking and repeat customers.
- Ethical Considerations: The “payment upon collection” policy is a strong positive, as it avoids issues related to interest (Riba) on pre-payments or deposits held by the company without immediate service. The clear terms and conditions also contribute to transparency, which is key in ethical dealings.
Yor-car-hire.co.uk presents itself as a user-friendly and customer-focused car rental service. The emphasis on transparency, flexible booking, and direct access to their Faro Airport office are strong selling points. For those seeking car hire in Portugal, particularly in the Algarve, it’s worth considering given their clear policies and positive customer testimonials. However, as with any online service, it’s always prudent to cross-reference reviews from independent platforms and ensure all terms are fully understood before committing. The company’s claim of “no excess and full coverage insurance” and support in claims processes is a significant advantage, reducing potential financial burdens in case of unforeseen incidents.
Here are some of the best alternatives for ethical transportation solutions, keeping in mind that direct car ownership or long-term leases are generally preferable over short-term rentals if the financing involves interest. When car rental is necessary, seeking services with clear, upfront payment terms and avoiding credit card dependence for deposits is advisable. These alternatives focus on ethical travel options in the UK and globally:
- Electric Bicycle Hire
- Key Features: Eco-friendly, promotes physical activity, ideal for short-distance travel and exploring cities without needing a car. Many services offer app-based unlocking and hourly/daily rates.
- Average Price: £10-£25 per day, depending on the service and location.
- Pros: Environmentally sound, healthy, avoids parking issues, often cheaper than car hire for specific uses.
- Cons: Limited range, weather dependent, not suitable for carrying much luggage or long distances.
- Public Transport Passes (UK)
- Key Features: Comprehensive network of trains, buses, and trams across UK cities and regions. Various passes available for daily, weekly, or monthly use.
- Average Price: Varies greatly by city/region and duration, e.g., £7-£15 for a daily London Travelcard.
- Pros: Cost-effective for city exploration, reduces carbon footprint, no parking worries, allows for relaxation during travel.
- Cons: Less flexible than a car, adherence to schedules, can be crowded.
- Ride-Sharing Services (Ethical Options)
- Key Features: On-demand transportation via mobile apps. Look for services that pay drivers fairly and have transparent pricing. Many services operate in major UK cities.
- Average Price: Varies by distance and demand, often similar to taxi fares but can be more competitive.
- Pros: Convenient, door-to-door service, good for short trips or when public transport isn’t feasible.
- Cons: Can be expensive for longer distances, availability varies, less private than a personal car.
- Bicycle Touring Equipment
- Key Features: Gear for self-sufficient multi-day cycling trips, including panniers, bike racks, and camping equipment. Focus on sustainable and independent travel.
- Average Price: Investment in equipment can range from £100-£500+, but subsequent trips are very low cost.
- Pros: Ultimate freedom and flexibility, highly sustainable, excellent for physical and mental well-being, allows exploration of remote areas.
- Cons: Requires significant physical exertion, weather dependent, initial equipment cost, not suitable for all types of travel.
- Long-Distance Coach Services (UK)
- Key Features: Affordable inter-city travel across the UK. Services like National Express and Megabus offer extensive routes and frequent departures.
- Average Price: £5-£30 for most inter-city routes, depending on booking in advance.
- Pros: Very economical for long distances, good for budget travel, reduces individual carbon emissions.
- Cons: Slower than trains or cars, less flexible with routes and schedules, can be less comfortable for very long journeys.
- Train Travel (UK Rail Passes)
- Key Features: Extensive rail network connecting major cities and towns. Various railcards and passes offer discounts for frequent travellers, youth, or seniors.
- Average Price: Varies widely; a standard single fare can be £15-£100+, but railcards offer 1/3 off.
- Pros: Fast, comfortable, scenic routes, ability to work or relax during travel, less stressful than driving.
- Cons: Can be expensive for spontaneous travel, routes less flexible than car, some rural areas may not be well-served.
- Portable Solar Chargers for Travel
- Key Features: Essential for independent travel and reducing reliance on grid power, particularly useful for camping, hiking, or extended trips where power outlets are scarce.
- Average Price: £20-£100, depending on capacity and features.
- Pros: Sustainable power source, promotes self-sufficiency, reduces environmental impact, ideal for adventurers.
- Cons: Charging speed dependent on sunlight, less efficient than wall charging, might not power all devices simultaneously.
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Yor-car-hire.co.uk Review & First Look
Based on a thorough review of the yor-car-hire.co.uk website, it’s clear this company presents itself as a robust and customer-centric car rental option in Portugal. My initial impression is that they’ve put a decent amount of effort into laying out their services, which is what you want to see from a business. They address common concerns, like hidden fees and credit card requirements, right upfront.
Website Design and User Experience
The website has a straightforward, functional design, focusing on getting you to the booking form quickly. It’s not flashy, but that’s often a good sign for a service-oriented business – they’re not trying to distract you with unnecessary bells and whistles. The key elements are easy to find.
- Navigation: Clear menu items for “Home,” “Online check-in,” “Faro airport,” “Terms and conditions,” and “Contact us” are visible at the top, making it easy to navigate.
- Information Accessibility: Important details such as contact numbers for UK and Portugal, office locations (Faro Airport, Lisbon Airport, various Algarve cities), and the booking form are prominent.
- Mobile Responsiveness: While not explicitly tested, a modern website should be responsive across devices for optimal user experience.
- Language Options: The presence of Dutch and German website links suggests an international focus, which is common for a tourist-heavy region like the Algarve.
Transparency and Credibility Indicators
For any online service, especially car hire, transparency is king. Yor-car-hire.co.uk seems to understand this, making several claims that boost their credibility.
- Payment on Collection: A significant ethical and practical advantage, avoiding pre-payment interest and offering flexibility. This is a big win for user trust.
- No Cancellation Fee: This policy reduces risk for customers, making booking less daunting.
- Customer Testimonials and Ratings: Displaying a 4.9/5 rating from 562 Google Reviews with specific customer names (Mia, Tony Harrington, Jessika Jerga, Anna, Joāo, Ade Aa, Jarek, David Cockburn, Sebastien Lechanoine, Nicolas, Alex Klymen, Helen Newton, Tania KL, Paulito, Kevin Ducro, Bartek Niewęgłowski, Olivier Plassoux) adds a layer of authenticity.
- Awards: Mention of “2-years of winning SME Excellence award!” and “8-years of winning PME lider award!” are strong indicators of recognition within the Portuguese business community.
- Local Business Claim: Highlighting themselves as a “local business” and offering “best discounts available” plus perks like “10% off restaurants, B&Bs and activities” and “2-for-1 zoo ticket” aims to build rapport and demonstrate local connections.
Yor-car-hire.co.uk Features
Let’s break down the features that yor-car-hire.co.uk touts. They’re clearly trying to differentiate themselves in a competitive market, and some of their offerings are genuinely appealing.
Booking and Payment Flexibility
This is where yor-car-hire.co.uk really shines compared to many other rental companies. Their approach to payment and booking is genuinely customer-friendly and ethically sound. Slush.co.uk Review
- Payment Upon Collection: This is massive. It means you’re not paying anything until you actually pick up the car. No credit card required for booking online, only for the security deposit upon collection. This completely bypasses any potential Riba (interest) issues related to pre-payments and provides peace of mind.
- No Cancellation Fee: Life happens, plans change. The ability to cancel without a penalty is a huge stress reliever and encourages booking without fear of losing money if circumstances shift. This also implies they trust their customers and their booking system to manage inventory effectively.
- Online Booking Discount: They offer a “25% online booking discount,” which is a substantial incentive for planning ahead.
- Debit Card Acceptance for Deposit: “One of the few rental companies in the Algarve that do not require a credit card. All you need is a debit card” for the security deposit. This broadens accessibility for customers who might not have a credit card or prefer not to use one.
Insurance and Support
Navigating insurance can be a headache, but yor-car-hire.co.uk attempts to simplify it and offer robust support.
- Basic Insurance Included: The price quoted includes basic insurance, which is standard but always good to confirm.
- No Excess Option: An optional “no excess” insurance is available, allowing customers to “explore the entire country with peace of mind.” This means no large deductible if an accident occurs.
- Hassle-Free Claims: They claim to “CALL THE POLICE immediately and give us a call and we will inform, guide and support you throughout the process… we will call the insurance, handle the claims and arrange a replacement rental car for you as soon as possible.” This level of promised support is exceptional and valuable.
- SCDW Collision Insurance and SPI Theft Insurance: These are specific insurance types they offer, providing comprehensive coverage.
Operational Advantages
Beyond the financial and insurance aspects, Yor-car-hire.co.uk highlights several operational benefits designed to make the rental experience smoother.
- Airport Office Proximity: “Airport office ONLY 150 meters from the terminal! No shuttle bus!” This is a huge time-saver and convenience, especially after a long flight. It reduces hassle and waiting times significantly.
- “SAME to SAME” Fuel Policy: This is generally considered the fairest fuel policy. You collect the car with a certain fuel level (e.g., full or 3/4) and return it with the same level, avoiding inflated refuelling charges.
- Fuel Discounts: “You save 6 cents per liter on fuel (only at GALP petrol stations)” is a nice perk, demonstrating a practical benefit for customers.
- Car Delivery to Accommodation: For a reasonable additional fee, they will deliver the car to your hotel or villa in many Algarve cities, offering ultimate convenience. This is particularly useful for those staying outside major airport hubs.
Yor-car-hire.co.uk Pros & Cons
Alright, let’s lay out the good, the bad, and the indifferent about yor-car-hire.co.uk, based on what their website tells us. Every service has its strengths and weaknesses, and it’s important to see the full picture.
Pros: What Yor-car-hire.co.uk Does Well
From a user perspective, and considering ethical financial practices, yor-car-hire.co.uk really stands out in several areas.
- Ethical Payment Model: The “Payment ONLY upon collection! No credit card information will be asked for booking” is a huge win. This avoids any potential issues with interest (Riba) on pre-payments and ensures you’re only paying when you receive the service. It’s transparent and fair.
- No Cancellation Fees: This is genuinely customer-friendly. It removes the stress of booking early and then having plans change, aligning with a flexible approach to transactions.
- Debit Card Acceptance for Deposit: Accepting debit cards for the security deposit opens up their service to a broader range of customers who may not have or prefer not to use a credit card, which is a rare and welcome feature in the car rental industry.
- Airport Proximity: Being just 150 meters from the Faro Airport terminal is a significant convenience. No shuttle bus means less waiting and hassle after a flight.
- Transparent Pricing: The website explicitly states “No hidden extras or costs” and highlights that delivery costs are included in the quote. This upfront honesty builds trust.
- Strong Customer Testimonials: The presence of numerous, specific positive Google Reviews and a high average rating (4.9/5 from 562 reviews) provides social proof and indicates a generally positive customer experience.
- Comprehensive Insurance Options: Offering both basic insurance and a “no excess” option, coupled with a promise of support during claims, is a strong offering for peace of mind.
- Additional Perks: Discounts on restaurants, B&Bs, activities, and zoo tickets are unique value-adds that go beyond just car hire, showing a commitment to enhancing the customer’s overall trip.
- Local Business Advantage: Their claim of being a local business and arranging “best discounts available” could translate to better rates and more personalised service.
- “SAME to SAME” Fuel Policy: This is the most transparent and fair fuel policy, ensuring you only pay for the fuel you use.
Cons: Areas for Potential Improvement or Consideration
While largely positive, there are always areas where a service could be more robust or where users might need to dig a little deeper. Nicoman.co.uk Review
- Website Design: While functional, the website’s aesthetic is somewhat dated. A more modern and visually appealing design could enhance the user experience, especially for first-time visitors.
- Detailed Vehicle Information: While they mention a “yearly renewed fleet” and “quality brands,” more specific information about the types of vehicles available (e.g., specific models, passenger capacity, luggage space) might require using the booking form or contacting them directly. This is a common feature on many larger rental platforms.
- Global Reach: Their primary focus is Portugal (Algarve and Lisbon). While excellent for that region, it’s not a global car hire platform, so users looking for international options would need to use a different service.
- Lack of Online Chat Support: The primary contact methods listed are phone numbers and a contact form. Offering a live chat feature could provide immediate assistance for quick queries.
- Dependency on External Reviews: While they showcase Google Reviews, it’s always good to verify these through independent review platforms to get a broader, unbiased perspective.
- Award Verification: While they link to PDF documents for their awards (2024, 2015-23, 2011-24), it’s not immediately clear how easily these can be independently verified by an average user. A link to the awarding body’s website might add more weight.
Yor-car-hire.co.uk Alternatives
When it comes to car hire, the market is packed, and ethical considerations often guide consumer choices. While yor-car-hire.co.uk has some genuinely strong points, particularly its ‘payment on collection’ model, it’s always savvy to know your alternatives, especially those that align with broader ethical financial practices or offer a different approach to travel.
Here are some alternatives to consider, focusing on different aspects of ethical and convenient travel:
- Turo (Peer-to-Peer Car Sharing)
- Key Features: Often dubbed “the Airbnb of cars,” Turo allows individuals to rent out their personal vehicles. This can lead to a wider variety of cars and potentially more competitive pricing than traditional rental agencies.
- Pros: Unique car selection, potentially better prices, supports local car owners directly.
- Cons: Availability varies by location, quality of car can differ, less professional support if issues arise.
- Zipcar (Car Club/Hourly Rental)
- Key Features: Membership-based car-sharing service, ideal for short, urban trips or occasional use without the commitment of ownership. Cars are parked at designated spots.
- Pros: Convenient for short-term use, no ownership costs, fuel and insurance usually included, good for quick errands or city explorations.
- Cons: Not suitable for long-distance travel, membership fees, limited availability in some areas.
- Enterprise Car Club (Hourly/Daily Rental)
- Key Features: Similar to Zipcar, Enterprise Car Club offers vehicles for hourly or daily rental from designated locations, leveraging a major rental brand’s network.
- Pros: Access to a variety of vehicles, includes fuel, insurance, and maintenance, suitable for urban and short-term needs, reliable brand.
- Cons: Membership required, locations might not be as widespread as traditional rental branches, can be more expensive than long-term rentals.
- Blablacar (Long-Distance Ride Sharing)
- Key Features: A platform for drivers to offer rides to passengers going in the same direction, primarily for inter-city travel. It’s a cost-sharing model, making it very economical.
- Pros: Very cost-effective, environmentally friendly, social aspect of meeting new people, often more direct than public transport.
- Cons: Less flexible than personal car hire, dependent on driver schedules, limited luggage space, not a car rental service.
- Green Motion (Eco-Friendly Car Rental)
- Key Features: Focuses on providing environmentally friendly vehicles (lower emissions, hybrid/electric cars) for rental, with locations globally, including the UK and Portugal.
- Pros: Supports eco-conscious travel, potentially lower fuel costs with hybrids/EVs, often competitive pricing.
- Cons: Fleet selection might be more limited to eco-friendly options, availability of specific models can vary.
- Sixt (Premium Car Rental)
- Key Features: A global car rental company known for its diverse fleet, often including premium and luxury vehicles. Offers various rental terms from short-term to long-term.
- Pros: Wide selection of vehicles, strong global presence, good customer service (generally), competitive rates on certain categories.
- Cons: Pricing can be higher for premium vehicles, standard rental terms may involve credit card holds or deposits.
- Hertz (Established Global Brand)
- Key Features: One of the largest and most established car rental companies worldwide, offering a broad range of vehicles and services.
- Pros: Extensive global network, reliable service, wide vehicle choice, loyalty programmes.
- Cons: Can be more expensive than local operators, traditional rental processes that might involve credit card pre-authorisations.
How to Book with Yor-car-hire.co.uk
Booking a car with Yor-car-hire.co.uk seems pretty straightforward based on their homepage information. They’ve streamlined the process to make it user-friendly, which is always a plus.
Step-by-Step Online Booking Process
They highlight an “Online Quote” form right on the homepage, which is the starting point. Pridehearing.co.uk Review
- Access the Online Quote Form: This is the prominent feature on their homepage.
- Select Collect Location: Choose from options like “Faro Airport,” “Lisbon Airport,” “Alvor,” “Carvoeiro,” “Lagos,” “Praia da Rocha,” and many others.
- Select Drop-off Location: Similarly, choose your desired drop-off point. They offer one-way rentals and car delivery to accommodations for an additional fee.
- Enter Dates and Times: Input your “Collect Date Time (DD/MM/YYYY HH:MM)” and “Dropoff Date Time (DD/MM/YYYY HH:MM).”
- Review Quote: The system should then generate a quote. They promise “no hidden costs!” and state that delivery costs are included in the quote if applicable.
- Confirm Booking: Proceed to confirm the booking. They explicitly state “No credit/debit card is required for booking,” making the initial commitment hassle-free.
- Payment Upon Collection: Remember, payment is only required when you collect the car.
Key Considerations During Booking
A few important details to keep in mind to ensure a smooth booking and rental experience.
- Age Requirement: “As long as you’re at least 25 years old…” is mentioned. Younger drivers (typically 21-24) might incur a ‘young driver’s surcharge’ or be unable to rent certain vehicle categories, so confirm if you’re under 25.
- Required Documents for Collection: Upon collection, you’ll need “a credit/debit card upon collection, a valid driver’s license and a desire to experience Faro, Algarve and all this beautiful country at your own pace!”
- Online Booking Discount: Don’t forget to leverage the “25% online booking discount” by booking through their website.
- Contact for ‘Other Locations’: If your desired pick-up or drop-off location is not listed, they advise to select “Other Location (Price on Request)” and “please contact us for the details.”
Understanding Yor-car-hire.co.uk Pricing
Pricing is often the make-or-break factor for car hire, and yor-car-hire.co.uk seems to be aiming for the budget-conscious traveler while maintaining quality. They highlight several aspects that contribute to their competitive rates.
Pricing Structure and Inclusions
They claim to offer “lowest possible prices” and “competitive prices.”
- Starting Price: Prices are quoted “from as low as £11.04 a day! at Faro airport.” This is a highly competitive rate, especially for airport pickups.
- No Hidden Fees: They explicitly state “No hidden extras or costs,” including “FREE Airport surcharges! Airport deliveries with no queues or transport to any outside office,” “No booking fee,” and “No cancellation fee.” This transparency is crucial for avoiding unpleasant surprises.
- Included Extras: The price includes:
- Unlimited mileage in Algarve/Portugal
- 24 hours every day assistance
- Basic insurance (with no excess option available)
- One driver free (additional drivers may incur a fee, though not explicitly stated for more than one, it’s a common industry practice)
- 1 euro donation to fire brigades with each booking (a unique philanthropic touch)
- 1 FREE week per 10 bookings (loyalty incentive)
- 1 FREE front facing child/booster seat!
- Yearly renewed fleet
- Quality brands at competitive prices
Discounts and Value Adds
Yor-car-hire.co.uk emphasizes various ways to save money and get more value from your rental.
- Online Booking Discount: As mentioned, a “25% online booking discount” is a significant saving.
- Local Business Discounts: “Being a local business enabled us to arrange you the best discounts available!” This includes “10% off restaurants, B&Bs and activities (from sky diving to water parks), and 2-for-1 zoo ticket.” This turns the car rental into a gateway for broader holiday savings.
- Referral Program: “Refer a friend and get 10% discount on your next car hire with us.”
- Fuel Savings: “You save 6 cents per liter on fuel (only at GALP petrol stations).” While 6 cents might seem small, it adds up on longer trips.
Payment Terms
Their payment terms are a key differentiator and ethical advantage. Gthomasandsons.co.uk Review
- Payment at Collection: You pay the full amount only when you pick up the car. This means no money is exchanged until the service is rendered, which is an excellent ethical practice.
- No Deposit Required for Online Booking: This is quite rare and customer-friendly. It means you don’t tie up funds simply to reserve a vehicle.
- Debit Card Accepted for Security Deposit: While a security deposit is standard, accepting a debit card is a significant plus, as many rental companies only accept credit cards for this purpose. The deposit is “refunded quickly” after returning the car.
Yor-car-hire.co.uk vs. Traditional Car Rental Companies
When you stack yor-car-hire.co.uk against the big global players like Hertz, Avis, or Europcar, some distinct differences emerge. It’s a bit like comparing a nimble local bistro to a large chain restaurant – both have their merits, but they cater to different preferences.
Differentiating Factors
Yor-car-hire.co.uk seems to have carved out a niche by focusing on customer convenience and avoiding common pain points often associated with larger companies.
- Payment Model: This is the most significant differentiator. Yor-car-hire.co.uk’s “Payment ONLY upon collection! No credit card information will be asked for booking” stands in stark contrast to most traditional companies that require immediate payment or a credit card hold/pre-authorisation at the time of booking. This is a massive ethical and practical advantage, eliminating interest-based transactions before service delivery.
- Cancellation Policy: “No cancellation fee” is another rare find. Many traditional companies have tiered cancellation policies, often charging a fee or losing a deposit if cancelled within a certain window. This flexibility reduces financial risk for the customer.
- Debit Card for Deposit: While some major companies might accept debit cards under very strict conditions (e.g., proof of return ticket, local residency), yor-car-hire.co.uk explicitly states it as a standard option for the security deposit. This opens up their service to a broader clientele.
- Airport Office Proximity: “Airport office ONLY 150 meters from the terminal! No shuttle bus!” is a direct jab at larger companies that often operate off-site and require shuttle transfers, adding time and inconvenience.
- Local Perks and Discounts: Offering 10% off restaurants, B&Bs, and activities, plus 2-for-1 zoo tickets, is a unique value proposition that large, global chains typically don’t offer. This reflects their “local business” approach.
- Hassle-Free Insurance Claims Support: Their promise to “CALL THE POLICE immediately and give us a call and we will inform, guide and support you throughout the process… we will call the insurance, handle the claims and arrange a replacement rental car for you as soon as possible” is a level of personal support that might be harder to get from a large, impersonal call centre.
Similarities and Competitive Aspects
Despite the differences, some aspects remain consistent or competitive.
- Vehicle Quality: They claim a “yearly renewed fleet” and “quality brands,” aiming to match the expectation of well-maintained vehicles, similar to major players.
- Insurance Options: Offering basic and “no excess” insurance is standard across the industry.
- Online Booking: Both large and small companies offer online booking, but Yor-car-hire.co.uk differentiates with its payment terms.
- Unlimited Mileage: This is often a standard inclusion for rentals, particularly for tourist-oriented services.
- 24-hour Assistance: This is expected from any reputable car rental company.
The Verdict on Comparison
Yor-car-hire.co.uk positions itself as a strong contender, particularly for those renting in the Algarve and Lisbon who value transparency, flexibility, and a more personalised service. Their ethical payment model and lack of cancellation fees are significant advantages over the more rigid policies of many traditional, larger rental companies. While larger companies might offer a wider global footprint or specific luxury models, for rentals within their operational areas, Yor-car-hire.co.uk appears to offer a compelling alternative that focuses on convenience and fair practices.
How to Cancel Yor-car-hire.co.uk Booking
One of the standout features of yor-car-hire.co.uk is their remarkably flexible cancellation policy. This is a breath of fresh air in an industry often criticised for rigid rules and hidden fees. Nubattery.co.uk Review
The Cancellation Policy
Their policy is clear and straightforward:
- “No cancellation fee”: This is explicitly stated on the homepage and within the FAQ section. This means you can change your plans without any financial penalty.
- Flexibility for Unfixed Plans: They encourage online booking even if “your plans are not fixed yet, there is no cancellation fee, just please let us know of your change of plans in visiting Algarve.”
Steps to Cancel a Booking
While they state “just please let us know of your change of plans,” the most effective way to cancel would likely be through their designated contact channels.
- Contact Them Directly: The primary method for communication for changes or cancellations would be via their contact details:
- UK Phone: 0870 3121 510 (9am to 6pm)
- PT Phone: (+351) 969 787 039 and 969 777 854 (9am to 6pm)
- Contact Form: They have a “Contact us” page on their website, which would be an appropriate channel to submit a cancellation request in writing.
- Provide Booking Details: When contacting them, ensure you have your booking reference number, name, and the dates of your original reservation ready. This will help them locate your booking quickly and process the cancellation.
- Request Confirmation: Always ask for a cancellation confirmation, ideally in writing (e.g., via email), to ensure your booking has been successfully cancelled and no charges will apply.
Given their emphasis on customer satisfaction and transparency, it’s reasonable to expect a smooth cancellation process as long as you communicate your intentions to them. This no-fee cancellation policy aligns well with ethical business practices, prioritising customer convenience over punitive measures for changed circumstances.
FAQ
What is yor-car-hire.co.uk?
Yor-car-hire.co.uk is a car rental company primarily operating in the Algarve region of Portugal, with services also extending to Lisbon Airport and other locations. They focus on providing affordable car hire with a transparent booking process and competitive prices.
What are the main benefits of using yor-car-hire.co.uk?
The main benefits include no cancellation fees, payment only upon collection (no pre-payment required), debit card acceptance for the security deposit, an airport office just 150 meters from Faro Airport terminal, and various discounts for local activities and restaurants. Dpfspecialist.co.uk Review
Do I need a credit card to book with yor-car-hire.co.uk?
No, you do not need a credit card for the online booking. Payment is made upon collection of the car. However, you will need a credit or debit card for the security deposit at the time of collection.
Is there a cancellation fee with yor-car-hire.co.uk?
No, yor-car-hire.co.uk explicitly states there is no cancellation fee. You can cancel your booking without incurring any charges.
Where can I collect a car from yor-car-hire.co.uk?
You can collect cars from Faro Airport, Lisbon Airport, Alvor, Carvoeiro, Lagos, Praia da Rocha, and many other locations across the Algarve. They also offer car delivery to your accommodation for an additional fee.
What is the fuel policy at yor-car-hire.co.uk?
Yor-car-hire.co.uk operates on a “SAME to SAME” fuel policy, meaning you should return the car with the same fuel level as it was collected.
Are there any hidden costs with yor-car-hire.co.uk?
Yor-car-hire.co.uk claims to have “No hidden extras or costs,” stating that airport surcharges, booking fees, and cancellation fees are all free. Delivery costs, if applicable, are included in the quote. Blanksrus.co.uk Review
What insurance options are available with yor-car-hire.co.uk?
Basic insurance is included in the price. They also offer an optional “no excess” option, as well as SCDW Collision Insurance and SPI Theft Insurance, with a promise of support during claims.
Is yor-car-hire.co.uk a local business?
Yes, they promote themselves as a local business, enabling them to offer specific discounts on local restaurants, B&Bs, activities, and zoo tickets.
How far is the Faro Airport office from the terminal?
Their Faro Airport office is conveniently located only 150 meters from the terminal, eliminating the need for a shuttle bus.
Can I get a discount for booking online with yor-car-hire.co.uk?
Yes, they offer a “25% online booking discount” for reservations made through their website.
What age do I need to be to rent a car from yor-car-hire.co.uk?
You need to be at least 25 years old to rent a car from yor-car-hire.co.uk. Happyhouseelectrics.co.uk Review
How do I contact yor-car-hire.co.uk?
You can contact them via their UK phone number: 0870 3121 510, or their Portuguese numbers: (+351) 969 787 039 and 969 777 854 (both 9am to 6pm). They also have a contact form on their website.
What languages does the yor-car-hire.co.uk website support?
The website has links for English, Dutch (Nederlandse website voor Autoverhuur), and German (Deutsche website fur Autovermietung).
What kind of cars does yor-car-hire.co.uk offer?
They claim to have a “yearly renewed fleet” of “quality brands at competitive prices,” though specific models are not detailed on the homepage.
Does yor-car-hire.co.uk offer 24-hour assistance?
Yes, they state that “24 hours every day assistance” is included in the price.
Can yor-car-hire.co.uk deliver the car to my accommodation?
Yes, they offer car delivery to your accommodation in various Algarve cities and Lisbon for a reasonable additional fee. Insinkerator.co.uk Review
Does yor-car-hire.co.uk offer loyalty rewards?
Yes, they offer a “1 FREE week per 10 bookings” as a loyalty incentive. They also have a “Refer a friend and get 10% discount on your next car hire.”
Are there any fuel discounts with yor-car-hire.co.uk?
Yes, customers can save “6 cents per liter on fuel (only at GALP petrol stations)” when renting with them.
What are the average customer ratings for yor-car-hire.co.uk?
They display a 4.9 out of 5 rating from 562 Google Reviews on their homepage, indicating generally positive customer feedback.
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