Justgoodglasses.co.uk Review

Based on looking at the website Justgoodglasses.co.uk, it appears to be a legitimate online retailer for prescription glasses and sunglasses in the UK. The site presents a clear, organised layout with readily available information on products, ordering processes, and customer support. From an ethical standpoint, the sale of prescription glasses is generally permissible, as they serve a legitimate and necessary function for vision correction, aligning with principles of health and well-being.

Here’s an overall review summary:

• Website Clarity: High. The site is well-structured and easy to navigate.
• Information Availability: High. Details on ordering, returns, delivery, and FAQs are prominent.
• Contact Information: Excellent. Phone, email, and physical addresses for both opticians and glazing lab are provided.
• Product Range: Good. Offers various styles, genders, lens types, and even sports-specific glasses.
• Ethical Consideration (Islam): Permissible. Selling prescription glasses is a beneficial service.
• Trust Signals: Present. Includes 100% Satisfaction Guarantee, prescription accuracy verification by in-house opticians, and secure payment options.
• Transparency: Good. Company name (Kirkby Stringer LTD) and physical addresses are listed.

The website provides a comprehensive array of prescription glasses and sunglasses, catering to various styles, genders, and specific needs like sports. They emphasize value for money without compromising quality, claiming to source frames and lenses from the same reputable suppliers as high street opticians. This commitment to quality, combined with transparent policies like their 100% Satisfaction Guarantee, suggests a customer-centric approach. They also highlight in-house optician verification for prescription accuracy, which is a significant trust factor for online optical purchases. The inclusion of clear contact details, including a helpline, email, and physical addresses for their opticians and glazing lab, further reinforces their legitimacy and accessibility for customers. This level of detail is crucial for building consumer confidence, especially in the online optical sector where precise measurements and professional service are paramount.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Best Alternatives for Eyewear

When it comes to ethical and reliable eyewear providers, especially in the UK, several excellent options stand out. These alternatives are widely recognised for their quality, customer service, and transparent business practices, making them solid choices for those seeking prescription glasses or sunglasses.

• Specsavers

  

  • Key Features: One of the largest optical retailers in the UK with a strong high street presence and online store. Offers eye tests, a wide range of frames and lenses, contact lenses, and hearing services. Known for their “2 for 1” offers.
  • Average Price: Mid-range, with frequent promotional offers.
  • Pros: Extensive network of physical stores for in-person support, eye tests, and adjustments; large selection of frames from various brands; comprehensive aftercare.
  • Cons: Online selection might feel overwhelming; appointments for eye tests are often necessary.

• Glasses Direct

  • Key Features: Pioneer in online prescription glasses. Offers a free home trial service for up to 4 frames, virtual try-on, and a broad range of styles and lens options.
  • Average Price: Affordable to mid-range.
  • Pros: Convenient home trial service; competitive pricing; good customer support for online purchases; frequent discounts.
  • Cons: No physical stores for in-person adjustments; relies heavily on accurate self-measurement for pupillary distance (PD).

• EyeBuyDirect

  • Key Features: International online eyewear retailer with a vast catalogue of frames, including many trendy and budget-friendly options. Offers virtual try-on and a wide variety of lens coatings and types.
  • Average Price: Very affordable, with frequent sales.
  • Pros: Huge selection; excellent value for money; quick turnaround times for many orders; 14-day fit and style guarantee.
  • Cons: Shipping can take longer to the UK compared to local providers; customer service is primarily online or via phone; return process may involve international shipping.

• Warby Parker

  • Key Features: Known for their stylish, in-house designed frames and direct-to-consumer model. Offers a home try-on programme and has a strong social mission (“Buy a Pair, Give a Pair”).
  • Average Price: Mid-range, with fixed pricing for single-vision lenses.
  • Pros: Fashion-forward designs; ethical business model; home try-on kit; good customer service; some physical locations in the US, expanding globally.
  • Cons: Limited physical presence in the UK; narrower selection compared to larger retailers; prescription requirements can be strict.

• M&S Opticians

  • Key Features: Part of the trusted Marks & Spencer brand, offering eye tests and a curated range of frames, including their own brand and designer names. Focus on quality and customer experience.
  • Average Price: Mid to high-end.
  • Pros: Trustworthy brand reputation; quality frames and lenses; professional in-store service; convenient for those already shopping at M&S.
  • Cons: Fewer locations compared to dedicated opticians; potentially higher prices.

• Vision Express

  • Key Features: Another major UK optician chain with a significant high street presence. Offers eye tests, a wide range of designer and exclusive frames, contact lenses, and eye care services.
  • Average Price: Mid to high-range.
  • Pros: Extensive network of physical stores; professional eye care services; good range of premium brands; comprehensive aftercare.
  • Cons: Can be more expensive than online-only retailers; online experience less streamlined than some competitors.

• Ace & Tate

  • Key Features: Contemporary European eyewear brand known for its minimalist designs and online-first approach with a growing number of physical stores. Offers a simple pricing model and high-quality materials.
  • Average Price: Mid-range, with fixed pricing for single-vision lenses.
  • Pros: Stylish, modern designs; transparent pricing; good quality frames; physical stores for try-on and adjustments in major UK cities.
  • Cons: Limited range of styles compared to larger retailers; may not offer the deepest discounts.

Justgoodglasses.co.uk Review & First Look

Alright, let’s dive into Justgoodglasses.co.uk, eh? First impressions are crucial, especially when you’re buying something as essential as glasses online. Based on an initial review of their homepage and readily available information, Justgoodglasses.co.uk presents itself as a straightforward and professional online optical retailer based in the UK. They seem to understand the game, focusing on the core aspects that build trust in an e-commerce setting.

The website has a clean layout, making it easy to navigate through various categories like ‘Glasses By Gender,’ ‘By Style,’ ‘Brands,’ and ‘By Lens Type.’ This clear categorisation is a win for user experience. When you’re dealing with something as personal as prescription eyewear, you want clarity, not a treasure hunt.

Initial Impressions of the Homepage

The homepage immediately hits you with essential details: a helpline number (01204 565570) with clear operating hours, and a prominent “100% Satisfaction Guarantee.” This is smart. It addresses key concerns right off the bat: Can I talk to someone? and What if I don’t like them? These are big questions for online shoppers, and they provide quick answers. They also highlight “Worldwide Shipping Available” and “UK Glazed Prescription Glasses,” which tells you their scope and where the work is done.

Transparency and Contact Information

One of the hallmarks of a trustworthy online business, especially in the UK, is easily accessible contact information. Justgoodglasses.co.uk delivers here. Not only do they have a helpline and email ([email protected]), but they also provide physical addresses for both their Opticians (552 Chorley Old Road, Bolton, BL1 6AB) and Glazing Lab (Unit 34 Longworth Ave, Coppull, Chorley, PR7 4PL). This level of transparency is excellent. It shows they’re a physical operation, not just a digital storefront, which adds a significant layer of credibility. Knowing they have an “in house opticians” for prescription accuracy verification is a huge plus, too. It means real professionals are checking your order.

Justgoodglasses.co.uk Features

When you’re trying to figure out if an online retailer is worth your time and money, especially for something as personal as prescription glasses, you need to dig into their features. Justgoodglasses.co.uk has laid out a pretty comprehensive set of offerings on their homepage that aim to make the process as smooth as possible. Jekyllandhide.co.uk Review

Wide Range of Eyewear Options

They’ve segmented their product catalogue quite well. You can browse glasses by:

• Gender: Men’s Glasses, Women’s Glasses. Standard stuff, but essential.
• Style: Wayfarer, Keyhole, Aviator, Rectangle, Square, Round, Oval, Retro. This covers a broad spectrum of popular designs, indicating they cater to diverse aesthetic preferences. They also list “Popular Styles” directly on the homepage, highlighting these common choices.
• Brands: They list a decent array of well-known brands like Calvin Klein Jeans, Converse, DKNY, Duck And Cover, Ferragamo, Lacoste, Oliver Goldsmith, and Skaga. This is crucial for customers who prefer specific designers or trust established names.
• Type: Semi Rimless Glasses, Stainless Steel Glasses. This speaks to material and construction preferences, offering more specific choices.
• Lens Type: Bifocal Glasses, Varifocal Glasses. This is a must-have for an optical retailer, as these are common and complex prescription needs.

Beyond standard glasses, they also offer:

• Sunglasses: Available for men and women, with similar style and brand breakdowns as their regular glasses. They explicitly mention “prescription sunglasses,” which is a key offering.
• Sports Glasses: This is a nice niche feature, catering to specific athletic needs. Categories include Cycling Glasses, Fishing Glasses, Golf Glasses, Running Glasses, Ski Goggles, Snooker Glasses, and Swimming Goggles. This specialisation suggests a commitment to serving diverse customer requirements.
• Reglazing Service: This is a fantastic value-add. It allows customers to keep their existing frames and simply replace the lenses with a new prescription. This can save money and keep beloved frames in use.

Customer-Centric Policies and Guarantees

The website highlights several policies designed to build customer confidence and reduce perceived risk:

• 100% Satisfaction Guarantee: This is plastered everywhere on the homepage and is a significant trust signal. They promise a “Full refund or free exchange if you’re not totally thrilled with your new glasses.” This takes a lot of the anxiety out of buying online.
• Prescription Accuracy Verified: They state, “Prescription accuracy verified on each pair by our in house opticians.” This is a huge claim and one that adds immense credibility. It implies a professional, hands-on approach to quality control, differentiating them from purely automated online services.
• Easy & Secure Ordering: They promise a smooth online experience, stating, “Ordering prescription glasses online has never been so easy.” They back this up by accepting all major cards, PayPal, Apple Pay, and G Pay, indicating secure payment gateways.

Help and Information Resources

A good online retailer doesn’t just sell products; it educates and supports its customers. Justgoodglasses.co.uk includes a dedicated “Help & Information” section with links to:

• How To Order: A step-by-step guide is essential for first-time online glasses buyers.
• Choosing A Good Fit: Provides guidance on frame measurements and fit, which is crucial for comfort and appearance.
• Frequently Asked Questions (FAQ): A go-to resource for common queries.
• Delivery Times: Clear expectations on shipping are vital.
• Guarantee & Returns: Detailed information on their generous return policy.
• Varifocal Fitting: Specific guidance for complex lens types.
• Privacy Policy & Terms & Conditions: These are non-negotiable for any legitimate online business, ensuring legal compliance and transparency about data handling and service agreements.

Justgoodglasses.co.uk Pros & Cons

Alright, let’s break down the advantages and disadvantages of Justgoodglasses.co.uk based on the information available on their homepage. Every service has its strengths and weaknesses, and understanding them helps you make an informed decision. Goodpharmacist.co.uk Review

The Upsides (Pros)

From a consumer perspective, there’s quite a bit to like about Justgoodglasses.co.uk. They’ve clearly put effort into building trust and simplifying the online purchase process.

• Strong Transparency and Legitimacy: This is a big one. The inclusion of a physical opticians address (Bolton, BL1 6AB) and a separate glazing lab address (Chorley, PR7 4PL), alongside a direct phone number and email, is a massive trust signal. It shows they’re a tangible, regulated business in the UK, not just a faceless online entity. For a critical product like prescription eyewear, this is paramount.
• 100% Satisfaction Guarantee: This is a bold promise and one that heavily de-risks the purchase for customers. “Full refund or free exchange if you’re not totally thrilled” is exactly what you want to hear when buying glasses without trying them on in person.
• In-house Optician Verification: The claim that “Prescription accuracy verified on each pair by our in house opticians” is a significant advantage. This professional oversight helps assure customers that their precise vision needs are being met, reducing concerns about online ordering errors.
• Comprehensive Product Range: They cover a wide array of options:
  • Various Styles: Wayfarer, Aviator, Round, etc.
  • Reputable Brands: Calvin Klein, Lacoste, DKNY, Ferragamo, among others.
  • Diverse Lens Types: Single vision, bifocal, varifocal.
  • Specialised Eyewear: Prescription sunglasses and a very detailed list of sports glasses (cycling, fishing, golf, swimming goggles, etc.), which is a strong niche offering.
  • Reglazing Service: A cost-effective solution for customers who love their current frames but need new lenses.
• Competitive Pricing: The homepage displays discounted items (e.g., “OL 07-1 Gunmetal Glasses” reduced from £22.97 to £17.97). This indicates that they aim to offer good value, aligning with their stated goal of “amazing value for money, without compromising on quality.”
• User-Friendly Website: The navigation is intuitive, with clear categories and direct links to important information like “How To Order” and “Choosing A Good Fit.” This streamlines the customer journey.
• Secure Payment Options: Accepting all major cards, PayPal, Apple Pay, and G Pay instils confidence in the security of transactions.

The Downsides (Cons)

While there’s a lot to commend, a critical review also needs to point out areas where an online service might fall short compared to traditional options or leading online competitors.

• Lack of Virtual Try-On or Frame Measurement Tools: While they have a “Choosing A Good Fit” guide, the homepage doesn’t explicitly mention or showcase a virtual try-on feature (using your webcam) or sophisticated frame measurement tools common on other online eyewear sites. This can be a major hurdle for customers who want to see how frames look on their face before committing.
• Limited Customer Reviews/Testimonials on Homepage: While they boast a satisfaction guarantee, the homepage doesn’t prominently feature customer reviews or star ratings, which are powerful social proofs for new visitors. While a dedicated FAQ exists, direct customer feedback would be more compelling.
• Relatively Small Brand Selection Compared to Global Giants: While they list reputable brands, the overall number of brands featured seems somewhat limited compared to global online optical giants that might offer hundreds of designers. This might be a factor for customers seeking very specific, high-fashion, or niche brands.
• No Online Eye Test Integration: Unlike some advanced online opticians, there’s no mention of integrating an online eye test service. Customers still need to obtain a valid prescription from a traditional optician first. This isn’t necessarily a “con” as many online retailers operate this way, but it’s a point of difference.
• Operating Hours: While they provide clear helpline hours (Mon-Thurs: 10.00am – 4.00pm, Fri: 10.00am – 2.00pm), these are standard business hours and not extended, which might be less convenient for those working 9-to-5.
• General Appearance Could Be More Modern: While functional and clean, the website’s aesthetic isn’t cutting-edge or particularly trendy. Some users might prefer a more visually dynamic or modern interface seen on newer e-commerce platforms.

In summary, Justgoodglasses.co.uk presents a solid, trustworthy option for online prescription eyewear, especially for those in the UK who value transparent operations and strong guarantees. Their strengths lie in their clear legitimacy and commitment to accuracy. The main areas for potential improvement revolve around enhancing the virtual try-on experience and showcasing more direct customer feedback.

Justgoodglasses.co.uk Alternatives

When you’re in the market for prescription glasses or sunglasses, it’s always wise to scout the landscape for alternatives. Justgoodglasses.co.uk offers a compelling package, but the UK market for eyewear is vibrant, with numerous players offering different strengths, price points, and service models. Whether you’re prioritising speed, specific brands, in-person service, or budget-friendly options, there’s likely a provider that fits your needs.

Comparing Key Competitors in the UK Eyewear Market

Here’s a look at how Justgoodglasses.co.uk stacks up against some of its well-known counterparts and why you might consider them as alternatives: Sundaybestonline.co.uk Review

• Specsavers:

  • Why they’re an alternative: As a household name with hundreds of physical stores across the UK, Specsavers offers the invaluable option of in-person eye tests, frame adjustments, and immediate support. Their “2 for 1” deals are legendary, often making them very competitive on price for multiple pairs. They offer a vast range of brands, including designer options, and a comprehensive aftercare service.
  • Key Differentiator from Justgoodglasses.co.uk: Strong physical presence, direct eye test facilities, and face-to-face customer service.
  • Best for: Customers who prefer a traditional optician experience, need an eye test, or want immediate support and adjustments.

• Glasses Direct:

  • Why they’re an alternative: Glasses Direct is a leading online-only eyewear retailer in the UK, often pioneering innovative services like their free home try-on service. This allows you to choose up to four frames to try on at home before committing, which directly addresses one of the biggest challenges of buying glasses online. They also have a very extensive range of frames and lenses at competitive prices.
  • Key Differentiator from Justgoodglasses.co.uk: The home try-on service is a game-changer for online shopping, and they often have a larger overall selection.
  • Best for: Savvy online shoppers who want to try frames at home, seek competitive pricing, and are comfortable with a purely digital experience.

• Vision Express:

  • Why they’re an alternative: Similar to Specsavers, Vision Express is a major high street optician chain with a strong online presence. They offer a premium experience with a wide selection of designer frames, advanced lens technologies, and comprehensive eye care services, including eye tests. They often run promotions and have a reputation for quality service.
  • Key Differentiator from Justgoodglasses.co.uk: Higher-end brand selection and robust in-store services, often perceived as more premium.
  • Best for: Customers seeking premium designer frames, advanced lens options, and who appreciate in-person, high-quality service.

• Ace & Tate:

  • Why they’re an alternative: This European brand has gained significant traction in the UK for its stylish, contemporary, and often minimalist frame designs. They operate with a strong online presence complemented by a growing number of physical stores in major UK cities. Their pricing model is transparent and simple, with single-vision glasses usually at a fixed price.
  • Key Differentiator from Justgoodglasses.co.uk: Focus on trendy, in-house designed frames and a sleek brand image.
  • Best for: Fashion-conscious individuals looking for modern, stylish frames at a transparent price point, with the option of visiting a physical store in urban areas.

• Optical Express: Villagegym.co.uk Review

  • Why they’re an alternative: Another prominent UK optical retailer, Optical Express offers a broad range of services beyond just glasses, including laser eye surgery and contact lenses. They have a good selection of frames and lenses, with a strong emphasis on comprehensive eye care and clinical excellence.
  • Key Differentiator from Justgoodglasses.co.uk: Broader eye care services including surgical options, and a strong clinical focus.
  • Best for: Customers who might be considering laser eye surgery or need a wider range of specialist eye care services.

• Direct Eyewear (Online Retailers like Zenni Optical/EyeBuyDirect – for UK Delivery):

  • Why they’re an alternative: While not UK-based in the same way, global online retailers like Zenni Optical or EyeBuyDirect ship to the UK and are known for their incredibly low prices. They offer an almost unlimited range of frame styles and lens options, making them highly attractive for budget-conscious buyers or those who like to have many pairs for different occasions.
  • Key Differentiator from Justgoodglasses.co.uk: Significantly lower prices, often with a much larger catalogue of frames.
  • Best for: Extreme budget buyers, those looking for novelty frames, or individuals who want to experiment with many different styles without breaking the bank. Be aware that customer service and returns can be more complex due to international shipping.

When evaluating Justgoodglasses.co.uk against these alternatives, it’s clear they occupy a respectable middle ground. They offer the convenience of online shopping with the reassurance of UK-based operations and in-house optician verification, bridging the gap between purely online budget options and traditional high street giants. Your best choice ultimately depends on your personal priorities for price, convenience, style, and the level of in-person service you require.

How to Order from Justgoodglasses.co.uk (Based on Homepage)

Ordering prescription glasses online can seem like a daunting task, but reputable sites like Justgoodglasses.co.uk aim to streamline the process. Based on the information presented on their homepage and typical online optical retailer practices, the “How To Order” process likely follows a few key steps. They explicitly highlight “Easy & Secure Ordering,” so they’re aiming for a user-friendly experience.

Step-by-Step Ordering Process

While the direct “How To Order” page isn’t provided, a logical flow based on typical online eyewear purchases and their homepage content would be:

1. Browse and Select Frames:
   • Navigate the website using categories like “Glasses By Gender,” “By Style,” or “Brands.”
   • Add chosen frames to your basket. The website shows various frames with prices and discounts, indicating this is the first visual step.
2. Choose Lens Type and Add Prescription:
   • Once frames are selected, you’ll need to specify your lens type (e.g., single vision, bifocal, varifocal).
   • Then, you’ll be prompted to provide your prescription details. This is crucial. Typically, you’d either:
     • Manually enter your prescription values (Sphere, Cylinder, Axis, Add for bifocal/varifocal).
     • Upload a photo of your valid prescription.
     • Provide details for them to contact your optician directly (less common for online-only, but sometimes an option).
   • They highlight “Prescription Accuracy verified on each pair by our in house opticians,” implying a robust system for handling this data.
3. Add Lens Coatings/Upgrades:
   • You’ll likely have options for lens enhancements like anti-reflective coating, anti-scratch coating, UV protection, blue light filters, or thinning options for higher prescriptions.
4. Provide Pupillary Distance (PD):
   • This measurement (the distance between the centres of your pupils) is vital for accurate lens placement. Websites usually offer a guide on how to measure this yourself, or sometimes it’s included on your prescription.
5. Review Order and Checkout:
   • Review all selected items, prescription details, and additional lens features.
   • Proceed to the checkout page where you’ll enter shipping information and payment details.
6. Make Secure Payment:
   • They accept “all major cards, Paypal, Apple Pay & G Pay,” indicating a secure payment gateway.
7. Order Confirmation and Delivery:
   • Receive an order confirmation.
   • Wait for your glasses to be crafted and delivered, with “Delivery Times” information available on the site.

Key Information Needed for Ordering

To ensure a smooth order, customers should have: Flightcentre.co.uk Review

• A Valid, Up-to-Date Prescription: This is non-negotiable for prescription glasses. Your prescription should typically be no older than two years (or one year if you’re under 16).
• Pupillary Distance (PD) Measurement: While some sites offer tools, having this number from your optician or a self-measurement guide is helpful.
• Payment Method: A credit/debit card, PayPal, Apple Pay, or G Pay.

By having these details ready, the “Easy & Secure Ordering” experience that Justgoodglasses.co.uk promotes should indeed be straightforward. Their emphasis on in-house opticians checking accuracy further reassures that this process is handled professionally on their end.

Justgoodglasses.co.uk Pricing

Understanding the pricing structure of an online eyewear retailer is key to assessing its value. Justgoodglasses.co.uk states their mission is to provide “amazing value for money, without compromising on quality.” Based on the snippets and product listings on their homepage, they appear to offer a competitive mid-range pricing strategy, often complemented by discounts.

General Pricing Structure

The homepage showcases several glasses with prices clearly listed. For instance:

• OL 07-1 Gunmetal Glasses: £17.97 (originally £22.97) – a 22% discount.
• Blenheim 3 Stainless Steel Glasses: £39.97 (originally £49.97) – a 20% discount.
• PL 48-1 Tortoise Glasses: £24.97 (no discount shown).
• L2886 (230) Lacoste Glasses: £89.97 (no discount shown).
• SF 2955 (240) Salvatore Ferragamo Glasses: £189.97 (originally £209.97) – a 10% discount.

This indicates a tiered pricing model, where:

• Basic frames with standard lenses: Can be very affordable, starting from under £20 with discounts. This positions them well for budget-conscious buyers or those looking for a spare pair.
• Mid-range frames: Appear to be in the £40-£90 bracket, encompassing a good selection of styles.
• Designer frames: As seen with Lacoste and Salvatore Ferragamo, prices can go up to nearly £200, which is typical for branded eyewear online and offline.

What’s Included in the Price?

While the homepage doesn’t explicitly detail what the base price of a frame includes (e.g., standard single vision lenses, anti-scratch coating), it’s generally assumed that the listed price for glasses includes: Reedinpartnership.co.uk Review

• Frames: The selected frame model.
• Standard Single Vision Lenses: Lenses for basic distance or reading correction.

Additional costs would typically arise from:

• Lens Upgrades:
  • Bifocal or Varifocal Lenses: These are significantly more expensive than single vision lenses due to their complex design and manufacturing. Justgoodglasses.co.uk offers these types, so there would be an added cost.
  • Lens Thinning: For higher prescriptions, thinner lenses are available, incurring an extra charge.
  • Special Coatings: Anti-reflective (AR), blue light filter, photochromic (Transitions), or advanced UV protection coatings would typically be add-ons.
  • Tints/Polarisation: For prescription sunglasses, tints and polarisation would add to the cost.
• Prescription Type: More complex prescriptions (e.g., high cylinder values, very high sphere powers) can sometimes incur additional costs for specific lens requirements.

Value Proposition and Discounts

Justgoodglasses.co.uk appears to leverage discounts prominently, with several featured products showing significant percentage reductions. This suggests a strategy to attract customers looking for a good deal. Their “New To JustGoodGlasses? Click Here To Receive Exclusive Discounts” banner further reinforces this, indicating ongoing promotional efforts.

Compared to high street opticians, online retailers generally offer more competitive pricing due to lower overheads. Justgoodglasses.co.uk seems to align with this, providing what they term “amazing value for money” by sourcing from “the same reputable sources that supply regular high street opticians across the country” but presumably at a lower final retail price. This positioning aims to combine affordability with perceived quality, a crucial factor for consumers.

Justgoodglasses.co.uk Customer Service and Support

When you’re dealing with an online purchase, especially one as important as prescription eyewear, knowing you can get reliable customer service and support is non-negotiable. Justgoodglasses.co.uk seems to have prioritised this, offering several channels for customers to reach out.

Channels of Support

The website prominently displays various ways to get in touch, which is a significant positive: Walkerdunn.co.uk Review

• Helpline: They provide a direct phone number: 01204 565570. This is perhaps the most reassuring form of contact for many customers, allowing for immediate conversation and problem-solving.
  • Operating Hours: The helpline operates Monday-Thursday from 10.00 am – 4.00 pm, and Friday from 10.00 am – 2.00 pm. These hours are standard business times, which might mean a wait if you’re calling outside these windows or during peak times.
• Email: An email address, [email protected], is also provided. This is ideal for less urgent queries, sending documents (like prescriptions), or for those who prefer written communication.
• Physical Addresses: As previously noted, they list two physical addresses:
  • Opticians: 552 Chorley Old Road, Bolton, BL1 6AB
  • Glazing Lab: Unit 34 Longworth Ave, Coppull, Chorley, PR7 4PL
    While customers typically won’t visit these, their presence enhances transparency and provides a tangible point of contact if needed for legal or official matters.
• Online Resources (Help & Information Section): The website itself acts as a first line of support through its comprehensive “Help & Information” section, which includes:
  • FAQ’s: Designed to answer common questions without needing direct contact.
  • How To Order: Guides new users through the purchasing process.
  • Choosing A Good Fit: Helps customers with frame selection and measurements.
  • Varifocal Fitting: Specific guidance for complex lens types.
  • Delivery Times: Sets expectations on shipping.
  • Guarantee & Returns: Details their generous 100% satisfaction policy.
  • Privacy Policy & Terms & Conditions: Important legal and operational details.

Emphasis on “In House Opticians”

A key aspect of their customer service promise revolves around their “in house opticians.” The claim that “Prescription accuracy verified on each pair by our in house opticians” implies a professional layer of quality control and expertise. This suggests that when a customer has a query related to their prescription or lens performance, there are qualified professionals on staff to address it, rather than just call centre agents. This professional backing is a significant advantage for an online optical retailer.

Responsiveness and Accessibility

The provision of multiple contact methods (phone, email, physical address) indicates a commitment to accessibility. While the specific responsiveness cannot be judged solely from the homepage text, the presence of these channels suggests they aim to be reachable. For complex issues or personalised advice, direct phone contact is invaluable, and Justgoodglasses.co.uk offers this. Their comprehensive “Help & Information” section further empowers customers to find answers independently, reducing the need for direct contact for routine queries. This integrated approach to support generally leads to a more positive customer experience.

Justgoodglasses.co.uk Delivery Times and Returns Policy

Understanding delivery expectations and, more importantly, the returns policy, is crucial for any online purchase. Justgoodglasses.co.uk provides clear information on both, which significantly contributes to customer confidence. Their “100% Satisfaction Guarantee” is particularly highlighted, indicating a customer-first approach to potential issues.

Delivery Times

The website includes a dedicated “Delivery Times” link under its “Help & Information” section, which is excellent for transparency. While the specific details on that page aren’t provided in the homepage text, reputable online optical retailers typically have varying delivery times based on the complexity of the order:

• Standard Single Vision Glasses: These usually have the quickest turnaround, often dispatched within a few business days to a week.
• Complex Prescriptions (Bifocal/Varifocal): Lenses for these types often require more precise manufacturing and fitting, leading to longer delivery times, sometimes 1-2 weeks or more.
• Specialised Lenses (e.g., Tints, Thinned Lenses, Photochromic): Adding special coatings or thinning options can also extend the processing time.
• Branded Frames: Sometimes, certain designer frames might have longer lead times if they need to be ordered specifically from the manufacturer.

Given they are “UK Glazed,” it implies that the assembly and prescription fitting happen domestically, which generally leads to faster shipping within the UK compared to retailers that ship from overseas. They also state “Worldwide Shipping Available,” meaning international delivery times would, naturally, be longer and depend on the destination country’s customs and postal services. Trainvolt.co.uk Review

Guarantee & Returns Policy

This is where Justgoodglasses.co.uk truly shines in terms of building customer trust. Their “100% Satisfaction Guarantee” is a prominent feature and is detailed within their “Guarantee & Returns” section.

The core promise is: “Full refund or free exchange if you’re not totally thrilled with your new glasses.” This is a very strong and customer-friendly policy. Key aspects usually covered in such a guarantee include:

• Duration of Return Window: While not explicitly stated on the homepage, most such guarantees offer a specific period (e.g., 30 days) from the date of receipt for returns. This is standard practice in the online retail sector.
• Conditions for Return: Typically, items need to be returned in their original condition, with all accompanying accessories (case, cleaning cloth, etc.).
• Remake or Exchange Option: The offer of a “free exchange to a different pair, remake or for a full refund” provides flexibility. If the fit isn’t right, or the style isn’t as expected, customers aren’t just limited to a refund; they can try a different frame or have their current order re-made if there was a perceived error. This is particularly valuable for glasses, where fit and appearance are highly personal.
• Who Pays for Return Shipping: Reputable companies with strong satisfaction guarantees often cover the return shipping costs or provide a pre-paid label, especially if the return is due to a defect or error on their part. While not explicitly mentioned, a “full refund” often implies this unless stated otherwise.
• Prescription Accuracy Issues: Their claim of “Prescription Accuracy verified on each pair by our in house opticians” suggests that if there is a problem with the prescription, it would be their responsibility to correct it under this guarantee, likely via a free remake.

This robust return policy significantly mitigates the risk for customers buying glasses online, where they cannot physically try on frames or verify lens accuracy before purchase. It instils confidence that if anything goes wrong, they are covered, aligning with UK consumer protection laws and best practices for e-commerce.

FAQ

What is Justgoodglasses.co.uk?

Justgoodglasses.co.uk is an online retailer based in the UK that sells prescription glasses, sunglasses, and sports glasses, offering various styles, brands, and lens types.

Is Justgoodglasses.co.uk a legitimate company?

Yes, based on their website, Justgoodglasses.co.uk appears legitimate, providing clear contact information including a helpline, email, and physical addresses for their opticians and glazing lab. Agpharmacy.co.uk Review

Where is Justgoodglasses.co.uk located?

Their opticians are located at 552 Chorley Old Road, Bolton, BL1 6AB, and their glazing lab is at Unit 34 Longworth Ave, Coppull, Chorley, PR7 4PL, both in the UK.

What is the 100% Satisfaction Guarantee offered by Justgoodglasses.co.uk?

The 100% Satisfaction Guarantee means if you are not totally thrilled with your new glasses, you may return them for a full refund or a free exchange to a different pair or remake.

Does Justgoodglasses.co.uk offer prescription accuracy verification?

Yes, they state that prescription accuracy is verified on each pair by their in-house opticians before dispatch.

What types of glasses can I buy from Justgoodglasses.co.uk?

You can buy men’s and women’s glasses in various styles (Wayfarer, Aviator, Round, etc.), semi-rimless, stainless steel, bifocal, varifocal, and prescription sunglasses, as well as sports glasses.

What brands do Justgoodglasses.co.uk carry?

They carry brands such as Calvin Klein Jeans, Converse, DKNY, Duck And Cover, Ferragamo, Lacoste, Oliver Goldsmith, Skaga, and Joia (for sunglasses). Buttonfresh.co.uk Review

Do they offer reglazing services?

Yes, Justgoodglasses.co.uk provides a reglazing service, allowing you to replace the lenses in your existing frames.

How do I contact Justgoodglasses.co.uk customer service?

You can contact them via their helpline at 01204 565570 during their operating hours, or via email at [email protected].

What are the customer service helpline hours?

The helpline is available Monday-Thursday from 10:00 am – 4:00 pm, and Friday from 10:00 am – 2:00 pm.

Can I get sports-specific glasses from Justgoodglasses.co.uk?

Yes, they offer specialised sports glasses for activities like cycling, fishing, golf, running, skiing (goggles), snooker, and swimming (goggles).

What payment methods does Justgoodglasses.co.uk accept?

They securely accept all major cards, PayPal, Apple Pay, and G Pay. Runkiwi.co.uk Review

Does Justgoodglasses.co.uk offer worldwide shipping?

Yes, they explicitly state that worldwide shipping is available.

How do I know what size glasses to choose?

Justgoodglasses.co.uk provides a “Choosing A Good Fit” guide under their “Help & Information” section to assist customers with selecting the right frame size.

Are there any discounts available for new customers?

Yes, there’s a banner on their homepage that says “New To JustGoodGlasses? Click Here To Receive Exclusive Discounts.”

Do I need a valid prescription to order glasses online from them?

Yes, like all reputable online optical retailers, you will need to provide a valid and up-to-date prescription to order prescription glasses.

What is the typical delivery time for orders from Justgoodglasses.co.uk?

Specific delivery times are detailed on their “Delivery Times” page, which would typically vary based on the complexity of the prescription and lens type. Theinfiniteloop.co.uk Review

Can I return glasses if I don’t like the style?

Yes, their 100% Satisfaction Guarantee allows for returns if you’re not “totally thrilled” with your purchase, which includes issues with style or fit.

Is the ordering process secure on Justgoodglasses.co.uk?

Yes, they highlight “Easy & Secure Ordering” and accept major secure payment platforms, indicating a secure transaction process.

What is the company name behind Justgoodglasses.co.uk?

The company behind Justgoodglasses.co.uk is Kirkby Stringer LTD, as stated in their copyright information.

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