Theufhgroup.co.uk Review

Based on looking at the website, TheUFHGroup.co.uk appears to be a legitimate online retailer specialising in underfloor heating solutions within the UK. The site presents a clear product range, contact information, and promises of support and service, which are all positive indicators. However, a comprehensive review requires a deeper dive into several critical aspects that aren’t immediately obvious on the homepage, especially regarding business transparency and customer trust.

Here’s an overall review summary:

• Purpose: Online retailer of underfloor heating systems and components.
• Clarity of Offering: Very clear – specific products like electric and water UFH, thermostats, insulation boards, adhesives, and components are listed.
• Contact Information: Readily available email ([email protected]) and phone number (03300 565 830).
• Physical Address: Missing. This is a significant red flag for transparency and trust. Reputable businesses, especially those dealing with significant investments like home heating systems, typically provide a registered business address.
• Company Registration Details: Missing. There’s no mention of a company registration number or VAT number on the homepage, which is crucial for verifying a business’s legal standing in the UK.
• Terms and Conditions/Privacy Policy: While links are implied by the “GET IN TOUCH” section which directs to “contact-information”, direct, easily accessible links to comprehensive T&Cs and a Privacy Policy are not explicitly visible on the main page. This can create ambiguity regarding consumer rights and data handling.
• Customer Reviews Integration: Trustpilot reviews are linked, which is a good sign for social proof. However, the exact number of reviews and the average rating on Trustpilot should be verified independently.
• Product Information: Products are listed with prices (inc. and ex. VAT), product codes, and customer ratings. This is well-presented.
• Security: There are no immediate visible security badges or clear statements about payment security protocols on the homepage, which can be a concern for online transactions.

While The UFH Group presents itself as a dedicated supplier with good product information and customer service promises, the absence of a physical address and company registration details is a considerable drawback for establishing full trust and transparency. For consumers, especially those making significant home improvement purchases, these details are fundamental for verifying the business’s authenticity and legal compliance. Without this basic information, it’s difficult to fully ascertain the company’s long-term reliability and accountability, which could make some potential customers hesitant.

Best Alternatives for Home Heating Solutions (Ethical & Non-Edible):

When considering heating solutions, particularly those that require a significant investment and long-term reliability, it’s wise to explore well-established and transparent providers. Here are some ethical and reputable alternatives in the home heating and improvement sector in the UK:

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• Warmup Underfloor Heating

  

  • Key Features: Wide range of electric and water underfloor heating systems, smart thermostats, high energy efficiency, comprehensive warranty options, extensive installer network.
  • Average Price: Varies widely depending on system size and type (£200 – £5000+).
  • Pros: Market leader, excellent technical support, strong reputation, clear certifications, accessible documentation.
  • Cons: Can be a premium price point, installation often requires professional expertise.

• Nu-Heat Underfloor Heating

  • Key Features: Specialise in bespoke underfloor heating systems, including design and supply for various property types. Offer a range of heat sources, including renewables.
  • Average Price: Project-specific, generally higher due to bespoke design (quotes often provided).
  • Pros: Customised solutions, strong focus on energy efficiency and renewable integration, comprehensive design service.
  • Cons: Not an ‘off-the-shelf’ solution, requires detailed consultation, potentially longer lead times.

• Wunda Group Underfloor Heating

  • Key Features: Offer both DIY and professional underfloor heating kits, known for their rapid response systems, technical support, and comprehensive guides.
  • Average Price: Mid-range, competitive for full kits (£500 – £3000).
  • Pros: Good value for money, suitable for various projects, strong online presence and support.
  • Cons: DIY installation requires a good level of competence, technical queries might be more complex for novices.

• JG Underfloor Heating (Part of Reliance Worldwide Corporation)

  • Key Features: Focus on quality components and pipework, often supplied through trade merchants. Known for reliability and ease of installation for professionals.
  • Average Price: Component-based, generally competitive for pipe and manifold systems.
  • Pros: High-quality components, widely available through trade, industry-recognised brand.
  • Cons: More geared towards trade professionals, less direct consumer guidance from the manufacturer.

• Polypipe Underfloor Heating

  • Key Features: One of the UK’s largest manufacturers of plastic piping systems, offering a full range of water-based underfloor heating solutions. Strong emphasis on system design.
  • Average Price: Competitive, often supplied through builders’ merchants.
  • Pros: Established brand, reliable products, good technical support through merchant network, robust system design.
  • Cons: Less direct-to-consumer focus, may require sourcing through trade.

• Ebeco Underfloor Heating (Electric UFH)

  • Key Features: Specialise in electric underfloor heating cables and mats, known for energy efficiency and easy installation in various room types.
  • Average Price: Mid-range for electric systems (£100 – £1000+).
  • Pros: High-quality electric systems, simple installation, often suitable for renovations and smaller areas, good safety standards.
  • Cons: Electric systems can be more expensive to run over time compared to water-based systems, though often cheaper to install.

• Heat Mat Underfloor Heating (Electric UFH)

  • Key Features: UK-based manufacturer of electric underfloor heating systems, offering a variety of mats and cables for different floor types and applications.
  • Average Price: Competitive for electric systems (£150 – £1200+).
  • Pros: UK manufacturer, excellent product range, good warranty, comprehensive technical support, suitable for DIY enthusiasts with basic electrical knowledge.
  • Cons: Similar to other electric systems, running costs can be higher depending on electricity tariffs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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TheUFHGroup.co.uk Review & First Look: A Critical Examination

When you’re eyeing a big purchase like underfloor heating for your home, the first thing you want to know is if the supplier is the real deal. Based on checking the website, TheUFHGroup.co.uk seems to be trying to hit all the right notes, but there are a few areas where it could definitely step up its game, particularly in terms of absolute transparency.

Initial Impressions and User Experience

The site itself is clean, functional, and user-friendly. You can quickly navigate through product categories like Electric UFH, Water UFH, Thermostats, and Insulation boards. This is great for a quick scan to see if they stock what you need. The inclusion of product images, prices (both inc. and ex. VAT), and customer ratings right on the homepage for popular items is a solid win for immediate user engagement. It’s a bit like walking into a well-organised shop where everything’s clearly priced.

• Clear Categorisation: Products are logically grouped, making it easy to find specific items.
• Prominent Pricing: Both VAT-inclusive and exclusive prices are displayed, which is helpful for both domestic and trade customers.
• Customer Ratings: The display of ratings (e.g., “4.86 / 5.0 (21) 21 total reviews”) offers immediate social proof, though the source should always be verified.
• “Get a Quote” and “Get in Touch” buttons: These are clearly visible calls to action, guiding users to the next step.

However, the homepage’s initial impression, while positive on the surface, lacks deeper verification elements. Think of it like this: you’ve seen a slick car, but you haven’t checked under the bonnet yet.

TheUFHGroup.co.uk Pros & Cons

Alright, let’s break down the good and the not-so-good about TheUFHGroup.co.uk based purely on what’s visible on their homepage. It’s like doing a quick background check without digging too deep, but even a surface-level look can reveal important clues.

The Upsides: What TheUFHGroup.co.uk Gets Right

They do hit quite a few essential marks that instill a degree of confidence right off the bat. When you’re looking at an online store for something as significant as underfloor heating, these points are crucial. Watch.co.uk Review

• Clear Product Range and Information: They’re upfront about what they sell: Electric UFH, Water UFH, Thermostats, Insulation boards & Overlay Panels, Adhesives & Levellers, and Components. Each product listed on the homepage has a clear image, name, price (both with and without VAT), and even a customer rating. This transparency in product details is vital. You know exactly what you’re looking at, which is a big plus.
• Transparent Pricing: The fact that they show prices both including and excluding VAT is a small but significant detail. It caters to both residential customers (who care about the final price) and trade professionals (who work with ex-VAT figures). This level of detail builds trust because there are no hidden surprises on the price front.
• Readily Available Contact Information: Top of the page, you see “Call Us” and “Email Us” with direct details: [email protected] and 03300 565 830. This is absolutely critical for any online business. Knowing you can pick up the phone or send an email if something goes sideways or if you just have a quick question is reassuring.
• Social Proof and Review Integration: They explicitly link to “REVIEW US” which directs to Trustpilot. Displaying ratings (e.g., “4.86 / 5.0 (21) 21 total reviews” for popular products) is a strong psychological nudge. It shows they’re confident in their customer feedback and aren’t hiding from external scrutiny. Real reviews, even if few, are better than none.
• Promises of Support and Expertise: Their “Why Choose The UFH Group?” section highlights “exceptional support, aftercare, and industry knowledge.” They also mention a “Price Match Promise” and “Technical Support” via phone or email from “in-house team of experts.” These are big claims, and if they deliver, it sets them apart. For complex systems like UFH, expert advice is invaluable.
• Delivery and Reliability Claims: Statements like “Fast & Reliable Delivery,” “Trusted Brand,” and “Years Of Experience” are repeated across multiple product listings. While these are self-assertions, they indicate a focus on core customer service aspects that are important for online purchases.
• FAQ Section: A dedicated FAQ section on the homepage addresses common queries like “Is underfloor heating expensive to run?” and “Do you need radiators with underfloor heating?” This proactively answers user questions, saving them time and demonstrating expertise. It’s a sign of a thoughtful user experience.

The Downsides: Areas for Improvement (and Concern)

Now, here’s where we get into the nitty-gritty. While the positive aspects are good, certain omissions can raise questions about overall legitimacy and long-term accountability. These are the kinds of details that a savvy consumer or business partner would look for before committing significant resources.

• Lack of Physical Address: This is perhaps the biggest red flag. A reputable UK business, especially one dealing with property-related sales and services, should have a clearly displayed registered office address. Without it, verifying their physical presence or even their country of operation becomes challenging. It makes it harder to hold them accountable legally if a dispute arises. Think about it: if you have a major issue, where do you send a formal letter?
• Missing Company Registration Details: There’s no mention of a UK Companies House registration number or a VAT registration number on the homepage. These are standard elements for legitimate businesses operating in the UK. Their absence makes it difficult to verify their legal standing, age, and financial health. This isn’t just about trust; it’s about basic legal compliance and transparency that consumers should expect.
• Limited Transparency on Policies: While they link to “contact-information” via “GET IN TOUCH,” direct, easily discoverable links to full Terms and Conditions, Privacy Policy, Returns Policy, and Shipping Information are not explicitly visible on the main page. These documents outline consumer rights, data handling practices, and procedures for returns or issues. Their absence from a prominent spot can leave customers feeling unsure about their rights and the company’s commitments.
• Generic Claims Without Substantiation: While they claim “Trusted Brand” and “Years Of Experience,” there’s no specific data or history provided on the homepage to back these claims up. How many years? What makes them trusted beyond their own assertion? This isn’t necessarily a con, but it’s an area where more concrete evidence would build stronger trust.
• No “About Us” Section on Homepage: A dedicated “About Us” section (or clear link to one) is usually where a company shares its story, mission, team, and values. Its absence on the homepage means you don’t get a sense of the people behind the business, which can humanise the brand and build rapport.
• Security Information: There’s no clear statement or visible badges regarding website security (e.g., SSL certificate prominence, payment gateway security logos) on the homepage. While modern browsers indicate SSL, explicit reassurance about data security during transactions is always a plus.

In essence, TheUFHGroup.co.uk does a good job on the product display and initial customer service promises. However, the fundamental lack of transparent business registration details and a physical address significantly undermines its overall trustworthiness for a savvy consumer looking to invest in substantial home improvements. It feels a bit like a well-stocked online stall that hasn’t fully identified its proprietor.

TheUFHGroup.co.uk Product Range and Features

TheUFHGroup.co.uk positions itself as a comprehensive supplier for underfloor heating systems. Looking at their homepage, they clearly delineate their offerings into several key categories, making it straightforward for customers to find what they need, whether they’re planning a full installation or just need a replacement part.

Electric Underfloor Heating (UFH)

This category caters to those looking for a relatively simpler and quicker installation, often chosen for smaller areas like bathrooms or kitchens.

• Variety of Products: The website suggests a range including mats and cables, although specific product details are found deeper in the site.
• Ease of Installation: Electric UFH systems are generally known for being easier to retrofit and install without major structural changes, appealing to DIY enthusiasts and renovators.
• Individual Room Control: They offer precise temperature control for individual rooms, which can be highly energy-efficient for zoned heating.

Water Underfloor Heating (UFH)

Often referred to as wet UFH, this system is typically more suitable for larger spaces or whole-house heating, providing efficient and consistent warmth. Jothornton.co.uk Review

• System Components: The website highlights components necessary for water-based systems, such as pipes, manifolds, and pumps.
• Energy Efficiency: When paired with modern boilers or heat pumps, water UFH can be incredibly energy-efficient, offering significant long-term savings on heating bills.
• Even Heat Distribution: This system provides a very even heat distribution across the entire floor surface, eliminating cold spots.

Thermostats

Critical for controlling any underfloor heating system, thermostats enable users to manage temperature, schedules, and energy consumption.

• Smart and Programmable Options: The homepage showcases products like “Heatmiser NeoAir V3 Thermostat Glacier White” and “Heatmiser NeoStat Wifi,” indicating a focus on modern, smart-enabled devices.
• Energy Management: Programmable thermostats allow users to set heating schedules, ensuring heat is only used when needed, which aligns with energy-efficient living.
• Brand Variety: Stocking well-known brands like Heatmiser suggests quality and compatibility with various systems.

Insulation Boards & Overlay Panels

Essential for maximising the efficiency of underfloor heating systems, these products minimise downward heat loss.

• Thermal Performance: Products like “Tekwarm Routed Chipboard UFH Panels” and “Tekwarm Foiled 400 KPA UFH Board” are highlighted, indicating materials designed for optimal thermal insulation.
• Structural Support: Overlay panels can provide a stable base for the final floor finish, especially in renovation projects.
• Energy Savings: Proper insulation is crucial; studies suggest that well-insulated floors can reduce heat loss by 10-15%, directly impacting running costs.

Adhesives & Levellers

These are the unsung heroes of any flooring project, ensuring a smooth, level base for the heating system and final floor finish.

• Specific Products: The presence of “Tekcem 550 Floor + Self Leveller 25kg” on the homepage indicates they supply necessary preparatory materials.
• Professional Finish: Using appropriate adhesives and levellers is vital for the longevity and performance of both the UFH system and the final floor covering.
• System Integration: Offering these components shows a comprehensive approach, allowing customers to source all related materials from one place.

Components

This catch-all category includes all the smaller, yet critical, parts needed for installation, maintenance, or upgrades.

• Ancillary Items: This could include wiring centres, pipe cutters, staple guns, and other accessories that ensure a complete and functional system.
• Troubleshooting & Repair: Having readily available components is important for future maintenance or in case a part needs replacing.

TheUFHGroup.co.uk Pricing

Understanding the pricing structure at TheUFHGroup.co.uk is pretty straightforward from the homepage, which is a big win for clarity. They don’t hide the numbers, and they offer enough detail to help you make an initial assessment. Deerose.co.uk Review

Transparent Display of Costs

One of the most immediate positives is the clear display of prices for each product featured on their homepage.

• Dual Pricing: Every product lists two prices: “inc. vat” (including Value Added Tax) and “ex. vat” (excluding Value Added Tax). This is excellent for both general consumers who need to know the final price and trade professionals who typically work with ex-VAT figures for their accounting.
• Unit Pricing: For products like the Tekwarm panels, they also specify “Unit price / per,” which is crucial for understanding costs for bulk materials.
• Sale Price Visibility: They highlight sale prices with a “5% Off*” tag, showing the original regular price alongside the discounted sale price. This is standard e-commerce practice and clearly communicates savings.

Examples of Product Pricing

Let’s look at a few examples from their homepage to get a feel for their price points:

• Tekwarm Routed Chipboard UFH Panels | 2400mm x 600mm x 22mm:
  • Regular price: £33.56 inc. vat / £27.97 ex. vat
  • Sale price: £33.56 inc. vat / £27.97 ex. vat (This implies the sale price is the current listed price, which might be a permanent discount or a slightly confusing display).
• Heatmiser NeoAir V3 Thermostat Glacier White:
  • Regular price: £75.76 inc. vat / £63.13 ex. vat
  • Sale price: £75.76 inc. vat / £63.13 ex. vat (Again, same observation as above regarding sale price display).
• Tekcem 550 Floor + Self Leveller 25kg (5mm-50mm):
  • Regular price: £19.84 inc. vat / £16.53 ex. vat
  • Sale price: £19.84 inc. vat / £16.53 ex. vat

Price Match Promise

TheUFHGroup.co.uk boldly states: “Price Match Promise! Whilst we will always endeavour to be the most competitive online, there will be occasions where we may not be. So we are offering the UFH price match promise. If you have a quote from another supplier or have seen it online for a cheaper price, we will price match that item (subject to T&C’s).”

• Competitive Stance: This indicates a commitment to offering competitive pricing in the market.
• Customer Assurance: It provides customers with a degree of assurance that they won’t be overpaying, encouraging them to check with The UFH Group even if they’ve found a cheaper quote elsewhere.
• “Subject to T&C’s”: This is a critical caveat. Customers should always read the specific terms and conditions related to the price match promise to understand any exclusions or requirements. Typically, these include matching exact product specifications, stock availability from the competitor, and verification processes.

TheUFHGroup.co.uk vs. Competitors

When evaluating TheUFHGroup.co.uk, it’s essential to put it in context with other players in the UK underfloor heating market. This isn’t just about price; it’s about reputation, support, transparency, and product range.

Key Competitors in the UK Underfloor Heating Market

The UK market for underfloor heating is robust, featuring established brands and numerous suppliers. Some of the most prominent names include: Mkfurnishings.co.uk Review

• Warmup: Often considered a market leader, known for extensive product range (electric and water), innovation in smart controls, strong warranty, and widespread professional adoption. They invest heavily in R&D and offer comprehensive technical support and training for installers.
• Nu-Heat: Specialises in bespoke, technically designed underfloor heating systems, often integrated with renewable energy sources. They offer a full design service, which appeals to larger projects and new builds requiring tailored solutions.
• Polypipe Underfloor Heating: A major manufacturer of piping systems in the UK, Polypipe offers robust and reliable water-based UFH solutions, widely available through trade merchants. They are known for their quality components and system design capabilities.
• Wunda Group: Known for their quick response systems and often catering to both professional installers and competent DIYers with pre-packaged kits. They offer good technical support and competitive pricing.
• Local Wholesalers and Trade Merchants: Beyond dedicated UFH specialists, large building material suppliers (e.g., Travis Perkins, Jewson) and plumbing/heating wholesalers often stock a range of UFH components from various manufacturers.

How TheUFHGroup.co.uk Stacks Up

Here’s a comparison based on the information available on TheUFHGroup.co.uk’s homepage:

• Product Range: TheUFHGroup.co.uk appears to offer a solid core range of electric and water UFH, thermostats, insulation, and accessories. This is competitive with most online-only retailers. However, compared to market leaders like Warmup or Nu-Heat, their direct offering might seem less extensive in terms of highly specialised or innovative solutions (e.g., specific low-profile systems for unique renovation challenges, or advanced renewable integration design services).
• Pricing: TheUFHGroup.co.uk’s clear pricing (inc. and ex. VAT) and “Price Match Promise” position them as very competitive on cost. This is a strong selling point, especially for price-conscious customers. Many smaller online retailers rely on aggressive pricing strategies to compete with larger, more established brands that may have higher overheads.
• Transparency and Trust: This is where TheUFHGroup.co.uk lags behind the more established players.
  • Missing Physical Address and Company Registration: Major competitors like Warmup and Nu-Heat prominently display their full company details, including registered address and company registration numbers, on their websites. This builds a foundational level of trust and legitimacy. The absence of this on TheUFHGroup.co.uk’s homepage is a significant disadvantage.
  • “About Us” Section: Larger brands often have detailed “About Us” pages, outlining their history, certifications, and commitment to quality. While TheUFHGroup.co.uk has a “Why Choose Us” section, it’s less comprehensive than what you’d find from industry giants.
• Technical Support and Expertise: TheUFHGroup.co.uk claims “experienced technical team” and offers support via phone/email. This is essential for UFH. However, larger brands often provide more extensive resources, such as detailed installation manuals, CAD drawings, online design tools, and even dedicated training programmes for installers. The perceived depth of technical support might be greater with a larger, more established entity.
• Customer Reviews and Reputation: While TheUFHGroup.co.uk links to Trustpilot, the overall volume and breadth of reviews might be less than those accumulated by companies operating for decades. Established brands often have thousands of reviews across various platforms, plus industry awards and professional endorsements.
• Warranty and Guarantees: While not explicitly detailed on TheUFHGroup.co.uk’s homepage, larger manufacturers typically offer comprehensive warranties on their systems (e.g., 10-25 years on cables/pipes, 3-5 years on thermostats). The robustness of these guarantees is a key competitive factor for long-term investments like UFH.

In summary, TheUFHGroup.co.uk competes well on pricing and has a clear product offering. However, it needs to significantly enhance its transparency by prominently displaying its physical address and company registration details to truly compete with the trustworthiness and perceived reliability of more established and legally transparent players in the UK underfloor heating market. Without these foundational elements, it risks being perceived as less credible, despite its good intentions.

How to Get a Quote from TheUFHGroup.co.uk

If you’re considering underfloor heating, getting a specific quote tailored to your project is usually the next logical step after browsing products. TheUFHGroup.co.uk makes it quite straightforward to initiate this process directly from their homepage.

Utilising the “GET A QUOTE” Feature

The website prominently features a “GET A QUOTE” button. This is a dedicated link designed to funnel prospective customers towards obtaining a personalised estimate for their underfloor heating needs.

• Direct Link: Clicking this button takes you to a specific enquiry form, likely titled “UFH Enquiry Form” (based on the URL provided: https://theufhgroup.co.uk/pages/ufh-enquiry-form).
• Information Required: While the exact fields of the form aren’t visible on the homepage, typically such forms require details about:
  • Project Type: New build, renovation, single room, whole house.
  • Room Dimensions: Area in square metres.
  • Floor Construction: Type of subfloor (concrete, timber, etc.) and desired finished floor (tiles, laminate, carpet).
  • Heat Source: Boiler type, heat pump, or electric.
  • System Type: Electric or water-based UFH.
  • Contact Information: Name, email, phone number for the quote to be sent.
• Purpose: This form is designed to gather enough information for their technical team to provide a more accurate and relevant quotation, moving beyond generic product prices to a project-specific cost.

Alternative Methods to Request a Quote

Beyond the dedicated quote form, TheUFHGroup.co.uk offers other direct communication channels that can also be used to request a quote or discuss project requirements. Rmtransfers.co.uk Review

• Phone Call: Their phone number, 03300 565 830, is clearly displayed. A direct conversation can be highly effective for complex projects or if you have immediate questions. This allows for real-time clarification and discussion with their “in-house team of experts,” as they claim.
• Email: You can email them directly at [email protected]. This is ideal for sending detailed plans, drawings, or specific product lists to get a written quote. It also creates a paper trail for your enquiry.
• Online Chat: The “Technical Support” section mentions sending a message on their “online chat.” While not a prominent feature on the main homepage, it indicates another quick way to get initial information or pose simple questions before committing to a full quote request.

What to Expect After Requesting a Quote

Once you submit an enquiry, you should expect:

• Response Time: A reputable supplier should aim to respond within a reasonable timeframe, often within 24-48 business hours.
• Detailed Quote: The quote should be comprehensive, itemising costs for different components (e.g., pipes, manifolds, thermostats, insulation, installation accessories).
• System Design (for water UFH): For water-based systems, a good quote might be accompanied by a basic system design or recommendations based on your input.
• Follow-Up: Expect a follow-up call or email to discuss the quote, answer any further questions, and potentially offer adjustments based on your budget or preferences.

It’s always a good practice to obtain quotes from multiple suppliers (like the alternatives mentioned previously) to compare not just prices but also the level of detail, technical advice, and customer service offered before making a final decision. This ensures you’re getting the best value and the most suitable system for your specific needs.

Frequently Asked Questions

Is TheUFHGroup.co.uk a legitimate company?

Based on the website’s readily available contact information (phone and email), clear product listings with pricing, and integration with a third-party review platform (Trustpilot), TheUFHGroup.co.uk presents itself as a legitimate online retailer. However, the absence of a physical business address and company registration details on the homepage is a significant missing piece for full transparency.

What products does TheUFHGroup.co.uk sell?

TheUFHGroup.co.uk sells a range of underfloor heating solutions, including electric underfloor heating systems, water underfloor heating components (pipes, manifolds), thermostats, insulation boards, overlay panels, adhesives, levellers, and various system components and accessories.

Does TheUFHGroup.co.uk offer a price match promise?

Yes, TheUFHGroup.co.uk explicitly states that they offer a “Price Match Promise.” They commit to matching cheaper prices from other suppliers or online sources, subject to their terms and conditions, which should be reviewed by the customer. Premiumcues.co.uk Review

How can I contact TheUFHGroup.co.uk for support?

You can contact TheUFHGroup.co.uk via email at [email protected] or by phone at 03300 565 830. They also mention an online chat facility for technical support.

Are prices on TheUFHGroup.co.uk inclusive or exclusive of VAT?

The prices displayed on TheUFHGroup.co.uk for their products are shown both inclusive of VAT (inc. vat) and exclusive of VAT (ex. vat), providing clarity for both private customers and trade professionals.

What brands of underfloor heating does TheUFHGroup.co.uk stock?

Based on the homepage, TheUFHGroup.co.uk stocks brands such as Tekwarm (for panels and boards), Tekcem (for levellers), Heatmiser (for thermostats), and Whisper Controls (for thermostats), indicating a selection of known brands in the underfloor heating sector.

Does TheUFHGroup.co.uk provide technical advice for underfloor heating projects?

Yes, TheUFHGroup.co.uk states that their “experienced technical team are experts in underfloor heating systems and are available for help and advice with your project,” indicating they offer technical support.

How do I get a quote for a specific underfloor heating project from TheUFHGroup.co.uk?

You can get a quote by clicking the “GET A QUOTE” button on their homepage, which leads to an online enquiry form. Alternatively, you can call them or email your project details to their sales team. Fuellagoon.co.uk Review

What kind of customer reviews does TheUFHGroup.co.uk display?

TheUFHGroup.co.uk displays customer ratings on individual product listings (e.g., “4.86 / 5.0 (21) 21 total reviews”) and provides a direct link to their profile on Trustpilot for broader customer feedback.

Is underfloor heating expensive to run according to TheUFHGroup.co.uk?

According to TheUFHGroup.co.uk’s FAQ section, underfloor heating is generally “less expensive to operate” than conventional heating systems and is considered “more cost-effective technology over time.”

Can underfloor heating heat an entire house?

TheUFHGroup.co.uk’s FAQ states that underfloor heating “can be suitable to heat a home,” depending on factors like building size, insulation levels, and system design. They emphasise correct system design for even heating.

Do I need radiators if I have underfloor heating?

No, TheUFHGroup.co.uk’s FAQ clarifies that “radiators are often not required” with underfloor heating, as it’s designed to distribute heat evenly across the floor and room, offering a more consistent temperature.

Should underfloor heating be left on permanently?

TheUFHGroup.co.uk’s FAQ advises that it’s “not required to leave it on all the time” and suggests using a programmable thermostat to schedule heating, which helps maintain constant temperature and prevents energy waste. Norwich-cameras.co.uk Review

What is the best type of underfloor heating for my needs?

According to TheUFHGroup.co.uk, the “ideal form of underfloor heating will depend on the needs of the building,” considering heat source and floor structure. They suggest water-based for larger spaces and electric for retrofitting or small sections, recommending expert advice for selection.

Are there any discounts available on TheUFHGroup.co.uk?

Yes, the homepage indicates “5% Off*” on some popular products, suggesting that discounts and sales are offered periodically.

Does TheUFhGroup.co.uk offer fast delivery?

Yes, TheUFHGroup.co.uk claims “Fast & Reliable Delivery” on their product listings, indicating a commitment to efficient logistics.

What payment methods are accepted by TheUFHGroup.co.uk?

The homepage doesn’t explicitly list accepted payment methods. However, typically online retailers in the UK accept major credit/debit cards (Visa, Mastercard) and often offer options like PayPal or other secure payment gateways.

Does TheUFHGroup.co.uk have social media presence?

Yes, TheUFHGroup.co.uk links to their profiles on Twitter, Facebook, and Instagram from their homepage, indicating an active social media presence. Lestapaving.co.uk Review

What are the main benefits of choosing TheUFHGroup.co.uk according to their website?

According to their “Why Choose The UFH Group?” section, key benefits include being an experienced online retailer, offering a wide range of products and accessories, second-to-none customer service and distribution, expert technical support, and a price match promise.

Can I log in or create an account on TheUFHGroup.co.uk?

Yes, the homepage has a “Log in” option, suggesting that users can create an account or log in to manage their orders and personal details.