Based on checking the website Giantcomms.co.uk, it appears to be a legitimate internet service provider (ISP) offering broadband and home phone services in the UK. The site presents a professional interface with clear service offerings and pricing, aiming to attract residential and business customers. However, a strict review reveals some areas where Giantcomms.co.uk could improve to instil greater confidence and align more fully with best practices for transparency and comprehensive information, which are crucial for consumers making significant long-term commitments like broadband contracts.
Overall Review Summary:
- Website Professionalism: High
- Service Clarity: Good
- Pricing Transparency: Good
- Customer Support Accessibility: Good (phone, email, physical address provided)
- Detailed Terms & Conditions: Lacking direct links on homepage
- Privacy Policy & Data Handling: Lacking direct links on homepage, but cookie consent is detailed
- Ethical Considerations (General Business): Appears Standard
- Consumer Protection Information: Lacking direct links to key policies
- Company Information: Registered in England, number provided.
Giantcomms.co.uk positions itself as a competitive option in the UK broadband market, highlighting ultrafast full fibre broadband and aiming for lower prices compared to major household names like BT, Virgin, TalkTalk, and Sky. They emphasise ease of switching, flexible contracts (12 or 18 months), and the absence of setup or installation charges. The website also features a comparison table, a clear three-step switching process, and sections for residential and business services. While the presence of Trustpilot reviews, social media links, and contact information (phone, email, physical address in Liverpool) adds to its credibility, a truly comprehensive and trustworthy online presence often includes readily accessible legal documents such as a full Terms and Conditions, Privacy Policy, and Refund Policy, which are not immediately evident or easily discoverable from the homepage. These documents are fundamental for consumers to understand their rights, obligations, and how their data is handled, making their absence from prominent display a notable point in a strict review.
Here are some alternatives to Giantcomms.co.uk that are well-regarded for their services in the UK, focusing on ethical and reliable broadband providers. When choosing any service, always consult their latest terms and conditions, and verify availability in your specific location.
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- Key Features: Highly-rated customer service, ethical focus, strong commitment to net neutrality, diverse range of broadband packages (ADSL, Fibre, Full Fibre), excellent reliability.
- Average Price: Varies significantly based on speed and package, typically from £30-£70 per month for residential fibre.
- Pros: Award-winning customer support, stable connections, transparent pricing, UK-based.
- Cons: Can be slightly more expensive than budget providers, less aggressive promotional offers.
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- Key Features: Known for value and good customer service, based in the UK, offers ADSL and Fibre broadband, including full fibre options. Often provides competitive deals.
- Average Price: From £20-£50 per month, depending on speed and contract length.
- Pros: Affordable, UK-based customer support, generally reliable.
- Cons: Speeds might not always match the absolute fastest on the market, some report varying customer service experiences.
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- Key Features: Specialises in full fibre broadband, offering symmetrical upload and download speeds (rare), excellent for heavy internet users, gamers, and remote workers.
- Average Price: From £25-£60 per month, depending on speed.
- Pros: Blazing fast speeds, symmetrical speeds, high reliability, often competitive pricing for the speeds offered.
- Cons: Limited availability (primarily urban areas and specific buildings), not available nationwide.
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- Key Features: Offers competitive broadband deals, including full fibre, often bundled with mobile plans, large network infrastructure.
- Average Price: From £25-£55 per month, often with introductory offers.
- Pros: Good value, potential for mobile bundles, strong network.
- Cons: Customer service can be hit-or-miss for some, potential for mid-contract price increases as per industry standard.
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- Key Features: Focuses on affordability, offers various broadband packages including fibre and full fibre, often provides competitive introductory pricing.
- Average Price: From £20-£45 per month.
- Pros: Very budget-friendly, wide range of packages.
- Cons: Customer service reputation has been mixed historically, some report slower speeds during peak times.
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- Key Features: Popular for bundles with TV and mobile, offers fibre and full fibre broadband, known for its customer-friendly router and parental controls.
- Average Price: From £28-£60 per month for broadband only, higher with bundles.
- Pros: Strong bundled deals, good parental controls, reliable service.
- Cons: Can be more expensive without bundles, contract lengths can be longer.
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- Key Features: The UK’s largest provider, extensive network, offers a full range of broadband options including standard ADSL, Fibre, and Ultrafast Full Fibre, often includes extras like BT Sport or security features.
- Average Price: From £30-£70 per month, depending on speed and included services.
- Pros: Widest availability, strong network infrastructure, reliable, comprehensive packages.
- Cons: Can be more expensive than competitors, customer service can be slow due to sheer volume.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Giantcomms.co.uk Review & First Look
Based on an initial review of the Giantcomms.co.uk website, the company presents itself as a modern and competitive internet service provider (ISP) in the United Kingdom. The homepage immediately highlights “Ultrafast Full fibre broadband” starting from £19.99 per month, a compelling offer designed to attract cost-conscious consumers. The visual design is clean and user-friendly, employing clear calls to action like “Order Now” and “Check your availability.” This immediate focus on speed and affordability is a common strategy in the highly competitive broadband market.
The website does a commendable job of showcasing its primary services for both residential and business customers. For residential users, the emphasis is on “Unlimited streaming and gaming,” suggesting robust performance for data-intensive activities. They also offer “unlimited talk-time phone package,” catering to users who still prefer a traditional landline. For businesses, there’s a dedicated section with specific pricing and solutions, indicating a diversified service offering beyond just home users. This dual focus is a positive sign, as it suggests a broader understanding of market needs.
However, a critical first look also reveals areas for improvement. While the website is easy to navigate for basic information, vital legal and consumer protection documents such as a comprehensive ‘Terms and Conditions’ or ‘Privacy Policy’ are not immediately visible or linked prominently from the homepage footer. While a detailed cookie consent pop-up does appear, giving some insight into data handling, the absence of directly clickable links to full legal policies can be a red flag for consumers seeking complete transparency. In a market where trust is paramount, particularly with long-term contracts, providing easy access to these documents is essential. For instance, reputable providers often place clear links to these policies in their footer, making them accessible from any page.
Initial Impressions of User Experience
The user experience on Giantcomms.co.uk is generally positive. The layout is intuitive, guiding visitors through the service offerings and the steps to get connected. The “Check your availability” tool is a crucial feature, allowing prospective customers to quickly determine if Giant’s fibre services are available in their area, which is vital for an ISP. The “Switch in 3 simple steps” section simplifies a potentially complex process, reassuring customers that Giant will handle the heavy lifting. This focus on simplification and ease of access is a strong point.
Transparency in Pricing and Comparisons
Giantcomms.co.uk attempts to be transparent with its pricing, openly stating “from £19.99 per month” and providing a comparison table against major competitors like BT, Virgin, TalkTalk, and Sky. This direct comparison, showing Giant’s “Gigafast” package often priced lower than equivalent services from household names, is a smart marketing move. However, the asterisk noting that figures were “researched independently (12/07/2024)” and “Giant pricing based on local on-net pricing” is important. While it indicates a commitment to accuracy, prospective customers should always perform their own comparisons based on their specific needs and location, as pricing and availability can vary significantly. Primevapes.co.uk Review
Missing Key Information
A significant concern from a strict review perspective is the lack of easily accessible information regarding dispute resolution processes, full terms of service, and clear privacy policies. While social media links (Facebook, Instagram, LinkedIn, Trustpilot) are present and help establish credibility, the absence of direct, prominent links to comprehensive legal documents can be a deterrent for cautious consumers. For a company seeking to build long-term trust, ensuring these details are immediately available is crucial. Many trusted UK service providers make these documents a cornerstone of their website’s footer or a dedicated legal section, reinforcing their commitment to consumer rights and data protection.
Giantcomms.co.uk Pros & Cons
When evaluating Giantcomms.co.uk, it’s essential to weigh its strengths against its weaknesses, particularly from a consumer perspective focused on transparency, reliability, and ethical business practices. While the website presents many appealing features, a rigorous assessment uncovers areas where the company could enhance its offering and user trust.
Advantages of Giantcomms.co.uk
One of the most appealing aspects of Giantcomms.co.uk is its competitive pricing. Advertising “Ultrafast Full fibre broadband from £19.99 per month” immediately positions them as a value-driven provider. This aggressive pricing strategy is likely to attract a significant portion of the market looking to reduce monthly outgoings without compromising on speed. The promise of “No setup charges” and “No installation charges” further sweetens the deal, removing common barriers to switching broadband providers.
Another significant pro is the emphasis on flexible contracts, offering choices between 12 or 18 months. This stands in contrast to many larger providers who often lock customers into 24-month contracts, providing Giantcomms.co.uk a competitive edge for consumers seeking shorter commitments. The “Giant Giga boost” feature, allowing temporary speed increases for specific needs like gaming, demonstrates a thoughtful understanding of modern internet usage patterns and adds value for performance-demanding users.
The website also clearly outlines a simple three-step switching process, reassuring potential customers that the transition will be hassle-free, with Giant handling communication with the current provider. This customer-centric approach to a typically daunting process is a strong positive. Furthermore, the provision of a direct phone number (0330 043 0056), email address ([email protected]), and a physical address in Liverpool enhances transparency and accessibility for customer support. The presence of Trustpilot reviews and links to social media also adds a layer of social proof and external validation. Williamhbrown.co.uk Review
Disadvantages and Areas for Improvement
Despite its strengths, Giantcomms.co.uk has several notable drawbacks when subjected to a strict review. The most significant is the lack of easily accessible legal documentation. While the cookie consent pop-up is detailed, prominent links to comprehensive ‘Terms and Conditions’, ‘Privacy Policy’, ‘Acceptable Use Policy’, or a clear ‘Complaints Procedure’ are not readily found on the homepage or in the main navigation. This absence raises concerns about full transparency regarding user rights, data handling, and dispute resolution mechanisms. In the UK, strong consumer protection regulations require clear communication of such policies, and their omission from easy access can undermine trust. For instance, consumers cannot easily verify the company’s stance on data privacy or their rights regarding contract termination without extensive searching.
Another area of concern is the vagueness surrounding service level agreements (SLAs) for residential customers. While “Experience speed and stability” is promised, specific guarantees on minimum speeds or uptime are not explicitly detailed on the homepage. Major providers typically offer speed estimates for specific postcodes and clear policies on what happens if speeds fall below guaranteed levels. The lack of such detail might leave customers uncertain about what to expect in terms of performance consistency.
While they compare themselves to major competitors, the depth of information on their network infrastructure beyond “Backed by leading infrastructure” is limited. While they mention Openreach upgrades for FTTP, more specifics on their own network resilience, backbone capacity, or peering arrangements could further build confidence. This is especially relevant for a company aiming to compete on performance.
Finally, while Trustpilot links are provided, a more robust presence of independent customer reviews or industry accreditations beyond self-reported data would be beneficial. While Trustpilot is a good start, a broader range of verifiable customer feedback platforms or endorsements from industry bodies could further solidify their reputation.
Giantcomms.co.uk Pricing
Understanding the pricing structure of any broadband provider is crucial for consumers, and Giantcomms.co.uk makes an effort to be transparent with its introductory offers. They prominently advertise “Ultrafast Full fibre broadband from £19.99 per month,” aiming to capture attention with a highly competitive entry point. This initial price point is designed to be attractive, especially when compared to the higher rates often charged by established market leaders. Justthejobsupplies.co.uk Review
Residential Broadband Packages
Giantcomms.co.uk offers various packages tailored for residential users, primarily focusing on fibre broadband. The base pricing seems to be structured around different speed tiers, common for ISPs. For example, their comparison table highlights a “Gigafast” package at £34.99 per month, which they pit against similar high-speed offerings from BT, Virgin, TalkTalk, and Sky, where their price appears significantly lower. This comparative pricing is a key part of their marketing strategy, designed to show direct savings to potential customers.
Key aspects of their pricing model for residential users include:
- Starting Price: From £19.99 per month, likely for their lowest speed fibre package.
- No Setup or Installation Charges: This is a significant benefit, as setup fees can often add £30-£60 to the initial cost with other providers. This removes a common barrier to switching.
- Flexible Contract Lengths: Customers can choose between 12 or 18-month contracts. This flexibility is a positive, as many competitors only offer longer 24-month terms. Shorter contracts can be appealing for those who prefer less commitment or anticipate moving.
- “Giant Giga boost”: While the pricing for this temporary speed boost isn’t explicitly detailed on the homepage, its mention suggests an additional, perhaps on-demand, service that would incur extra charges. This can be useful for intermittent high-demand usage like new game downloads.
Business Broadband and Phone Packages
Beyond residential services, Giantcomms.co.uk also caters to businesses. The website mentions “Business Broadband,” “Business Phone Lines,” “Enterprise Phone Systems,” “Guest WiFi,” and “Leased Lines.” While specific pricing for these business services isn’t detailed on the homepage, a dedicated “View our B2B pricing here!” link is provided. Business pricing is typically more complex than residential, often depending on factors like:
- Guaranteed Bandwidth: Business lines often come with symmetric speeds and guaranteed minimums.
- Service Level Agreements (SLAs): Business contracts frequently include robust SLAs for uptime and fault resolution, which influence pricing.
- Included Features: Business packages might bundle in static IP addresses, dedicated account management, or advanced security features.
Potential Hidden Costs or Considerations
While Giantcomms.co.uk highlights “No in contract price increase” and “No out-of-contract price rises” in their comparison table, it’s crucial for consumers to meticulously review the full terms and conditions before signing up. The telecommunications industry has a history of mid-contract price hikes linked to inflation, and while Giantcomms.co.uk claims to avoid this, understanding the exact wording in their contract is paramount. The phrase “Figures used researched independently (12/07/2024). Giant pricing based on local on-net pricing” also suggests that the comparison prices may not be universally applicable and that Giant’s own pricing can vary based on specific location and network availability. Always use their postcode checker to get a precise quote for your address. Additionally, charges for exceeding any data limits (if applicable, though they state unlimited data) or for specific premium services like the “Giga boost” should be clarified in the full terms.
In summary, Giantcomms.co.uk’s pricing strategy is aggressive and appealing, focusing on low headline figures and flexible terms. However, as with any service provider, a thorough review of the full contract and terms is essential to avoid any unexpected costs or limitations down the line. Emsworthsweets.co.uk Review
How to Switch to Giantcomms.co.uk
Giantcomms.co.uk has made a concerted effort to simplify the process of switching broadband providers, acknowledging that this can often be a daunting task for consumers. They highlight a clear, three-step approach designed to make the transition as smooth as possible, positioning themselves as a customer-friendly alternative that handles the complexities.
The Three-Step Switching Process
The website prominently features a “Switch in 3 simple steps” section, which outlines the following:
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Step One: Choose the broadband deal that works best for your home.
- This initial step requires the customer to visit Giantcomms.co.uk’s broadband deals page (likely accessed via “Order Now” or “Plug me in” links) and select a package that suits their speed and budget requirements. Before this, customers would typically use the “Check your availability” tool on the homepage to ensure Giant’s services are available at their postcode. This step is crucial for matching service offerings with individual needs, considering factors like the number of users, streaming habits, and gaming requirements.
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Step Two: We’ll have “the talk” with your current provider.
- This is where Giantcomms.co.uk aims to differentiate itself by taking on the administrative burden. For most standard broadband switches (especially from providers using the Openreach network), the new provider can manage the transfer process directly with the old provider. This means the customer generally doesn’t need to contact their old ISP to cancel, reducing the risk of service overlap or unexpected charges. However, customers should always verify this for their specific situation, especially if they are cancelling a bundled service (e.g., broadband, TV, and phone from a single provider) or are still within their minimum contract term with their existing provider, as early termination fees may apply from the old ISP.
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Step Three: We’ll get you connected to your chosen fibre broadband package. Rapidmetals.co.uk Review
- Once the transfer is processed, Giantcomms.co.uk will arrange for the activation of the new service. This typically involves sending out a new router, which the customer installs themselves, or, in the case of a new full fibre installation (Fibre to the Premises – FTTP), arranging an engineer visit. The website explicitly states “Installation. Done” and “Book your own install. Weekend and evening hours are available in most areas. No setup charges. No setup or installation charges with us.” This flexibility and lack of charges for installation are significant selling points, making the final step of getting connected straightforward and cost-effective.
Considerations Before Switching
While Giantcomms.co.uk simplifies the process, potential customers should still be aware of a few critical factors:
- Contractual Obligations: Always check your current broadband contract for the end date and any early termination fees. Switching before your contract expires can result in substantial penalties from your existing provider.
- Service Compatibility: Ensure your existing equipment (e.g., mesh Wi-Fi systems, smart home devices) is compatible with Giantcomms.co.uk’s router and network.
- Number Porting (for phone lines): If you wish to keep your existing landline number, verify with Giantcomms.co.uk if this is possible and what the process entails. The FAQ states, “if required, we can attempt to transfer your number to Giant and provide you with a virtual landline with our handy smartphone app,” which is a good indication of their capability.
- Downtime: While providers aim for seamless transitions, there might be a short period of downtime (typically a few hours) during the switch. Plan accordingly, especially if you rely on the internet for work or essential services.
The simplified switching process presented by Giantcomms.co.uk is a strong positive, aiming to remove the complexities and anxieties often associated with changing broadband providers. This customer-friendly approach, coupled with no setup fees, makes them an attractive option for those looking to upgrade or find a more affordable fibre broadband deal.
How to Cancel Giantcomms.co.uk Subscription
Cancelling a broadband subscription, even with a seemingly straightforward provider like Giantcomms.co.uk, requires understanding their specific policies, particularly concerning contract terms and notice periods. While the Giantcomms.co.uk website doesn’t explicitly detail a cancellation process on its homepage, general industry practices and consumer rights in the UK provide a framework for what to expect.
General Cancellation Procedures
Typically, cancelling a broadband subscription involves the following steps:
- Review Your Contract: Before initiating any cancellation, it is crucial to review your Giantcomms.co.uk contract. This document will outline your minimum contract term (12 or 18 months, as advertised), notice period required for cancellation (usually 30 days), and any early termination fees if you cancel before the end of your minimum term. Although Giantcomms.co.uk mentions “No in contract price increase” and “No out-of-contract price rises” in their comparison, this does not negate early termination clauses.
- Contact Customer Service: The most direct way to cancel is to contact Giantcomms.co.uk’s customer service. Their website provides a phone number (
0330 043 0056) and an email address ([email protected]). It is advisable to call during business hours to speak directly with a representative. When calling, be prepared to provide your account details, and clearly state your intention to cancel. Always request a confirmation of your cancellation, preferably in writing (email). - Provide Required Notice: Most ISPs require a notice period, commonly 30 days, before your service officially ends. This period allows them to process your request, settle any final bills, and arrange for equipment return. Ensure you initiate the cancellation process well in advance if you have a specific date in mind for service termination.
- Return Equipment: Upon cancellation, you will likely be required to return any rented equipment, such as the router. The website mentions “Return of Equipment” under their support section, indicating this is a part of their process. Failure to return equipment by the specified deadline can result in additional charges. Always follow their instructions carefully regarding packaging and postage.
- Final Bill: Expect a final bill which may include charges for any outstanding balance, pro-rata service fees up to the termination date, or early termination fees if applicable.
Early Termination Fees
If you decide to cancel your Giantcomms.co.uk subscription before your minimum contract term ends (e.g., 12 or 18 months), you will almost certainly incur early termination fees. These fees are designed to compensate the provider for the revenue they would have received for the remainder of your contract. The specific calculation of these fees will be detailed in your contract terms and conditions. They are typically calculated based on the number of months remaining multiplied by your monthly service charge, though some providers may offer a discounted rate. Lawoffice.co.uk Review
Cancellation at End of Contract
If you are cancelling at the end of your contract term, you should typically only need to provide the required notice period (e.g., 30 days). In this scenario, early termination fees should not apply. It’s still good practice to confirm the exact end date of your contract with customer service to avoid any misunderstandings.
Alternative Scenarios: Service Issues or Moving Home
- Service Issues: If you are cancelling due to persistent service issues that Giantcomms.co.uk has failed to resolve despite repeated attempts, you may have grounds to cancel without penalty under consumer protection laws, particularly the Consumer Rights Act 2015. However, this often requires documented evidence of problems and the provider’s failure to remedy them.
- Moving Home: If you are moving to an area where Giantcomms.co.uk cannot provide service, some providers allow cancellation without early termination fees, provided you can prove your new address is outside their service area. This policy varies between providers, so it’s essential to check Giantcomms.co.uk’s specific terms for moving home.
In summary, while Giantcomms.co.uk aims for simplicity in its service provision, cancelling requires adherence to their contract terms. Always read your contract carefully, contact customer service directly, and obtain written confirmation of your cancellation to ensure a smooth process and avoid unexpected charges.
Giantcomms.co.uk vs. Major UK Broadband Providers
In the highly competitive UK broadband market, Giantcomms.co.uk positions itself as a challenger, aiming to disrupt the dominance of established players like BT, Virgin Media, TalkTalk, and Sky. Their strategy hinges on competitive pricing and a simplified user experience. A direct comparison reveals how Giantcomms.co.uk stacks up against these industry giants.
Giantcomms.co.uk vs. BT (British Telecom)
- Pricing: Giantcomms.co.uk typically offers lower introductory prices for full fibre, starting from £19.99/month, and explicitly claims “No in contract price increase.” BT, as the UK’s largest provider, often has higher base prices (e.g., £49.99 for Fibre 900) and is known for annual price increases linked to inflation.
- Network: BT leverages the extensive Openreach network, which offers the widest coverage across the UK, including both Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP). Giantcomms.co.uk states it is “Backed by leading infrastructure” and uses Openreach for FTTP, implying reliance on the same underlying network for full fibre, but their overall reach might be more localised initially.
- Contract Length: Giantcomms.co.uk offers flexible 12 or 18-month contracts. BT’s standard contracts are often 24 months.
- Bundles: BT offers comprehensive bundles with TV (BT Sport), mobile, and landline services. Giantcomms.co.uk primarily focuses on broadband and home phone, with less emphasis on extensive bundling.
- Customer Service: Both aim for good customer service, but BT’s scale can sometimes lead to longer wait times. Giantcomms.co.uk, as a smaller entity, might offer a more personalised approach, though their support capacity for widespread issues is yet to be widely tested.
Giantcomms.co.uk vs. Virgin Media
- Technology & Speed: Virgin Media operates its own independent cable network, renowned for offering some of the fastest download speeds (up to 1 Gig or more) that are widely available, often exceeding Openreach FTTC speeds. Giantcomms.co.uk offers “Ultrafast Full fibre” (FTTP), which can match or exceed Virgin’s speeds where available. The key difference is Virgin’s distinct network infrastructure versus Giantcomms.co.uk’s reliance on the Openreach full fibre rollout.
- Availability: Virgin Media’s network is extensive but not universal, typically focused on densely populated urban and suburban areas. Giantcomms.co.uk’s FTTP availability is dependent on Openreach’s rollout, which is expanding but not yet fully nationwide.
- Pricing: Virgin Media’s superfast packages can be pricier than Giantcomms.co.uk’s entry-level full fibre offers, especially when bundled with TV.
- Bundles: Virgin Media is famous for its “quad-play” bundles (broadband, TV, phone, mobile). Giantcomms.co.uk’s bundling is more limited.
Giantcomms.co.uk vs. TalkTalk
- Pricing: Both Giantcomms.co.uk and TalkTalk compete strongly on price, aiming for affordability. TalkTalk is known for its budget-friendly standard fibre packages. Giantcomms.co.uk explicitly compares itself to TalkTalk’s Fibre 900Gig, showing its own Gigafast at £34.99 vs TalkTalk’s £78.00, highlighting a significant potential saving.
- Focus: TalkTalk has a broad market appeal across different speed tiers. Giantcomms.co.uk heavily emphasises full fibre.
- Contract Length: TalkTalk often offers 18 or 24-month contracts, aligning somewhat with Giantcomms.co.uk’s flexibility.
- Customer Service: TalkTalk has historically faced criticism regarding customer service, though they have made efforts to improve. Giantcomms.co.uk’s relatively newer presence means its long-term customer service reputation is still developing.
Giantcomms.co.uk vs. Sky Broadband
- Bundles: Sky’s main draw is its integration with its popular TV packages. Consumers often choose Sky for broadband as part of a larger entertainment bundle. Giantcomms.co.uk does not offer TV services.
- Technology: Sky primarily offers Fibre to the Cabinet (FTTC) and is increasingly rolling out FTTP. Giantcomms.co.uk focuses on the full fibre experience.
- Pricing: Sky’s broadband-only deals can be competitive, but its perceived value often comes from bundling. Giantcomms.co.uk aims to undercut prices for standalone fibre broadband.
- Customer Service: Sky generally has a solid reputation for customer service, often rated highly for its support and user-friendly equipment.
In essence, Giantcomms.co.uk differentiates itself by focusing on aggressive full fibre pricing, flexible contract terms, and a streamlined switching process. Its key challenge will be to build trust and a reputation for reliable service and robust customer support that can rival the established, well-resourced players, particularly given the current lack of easily accessible comprehensive legal terms on its website. Consumers should meticulously compare not just price but also long-term contract terms, service level agreements, and support structures before making a decision.
Frequently Asked Questions
What is Giantcomms.co.uk?
Giantcomms.co.uk is a United Kingdom-based internet service provider (ISP) that offers ultrafast full fibre broadband and home phone services for both residential and business customers. Carisgreen.co.uk Review
Is Giantcomms.co.uk a legitimate company?
Yes, Giantcomms.co.uk appears to be a legitimate company. They provide a physical address in Liverpool, a registered company number (No. 13604881), and contact details, along with links to their Trustpilot reviews.
What kind of broadband does Giantcomms.co.uk offer?
Giantcomms.co.uk primarily offers ultrafast full fibre broadband (Fibre to the Premises – FTTP) and Fibre to the Cabinet (FTTC) services. They also provide home phone packages.
What are the starting prices for Giantcomms.co.uk broadband?
Giantcomms.co.uk advertises ultrafast full fibre broadband starting from £19.99 per month.
Does Giantcomms.co.uk have setup fees?
No, Giantcomms.co.uk states they have no setup or installation charges for their broadband services.
What contract lengths does Giantcomms.co.uk offer?
Giantcomms.co.uk offers flexible contract periods of either 12 or 18 months for residential broadband. Crownpaints.co.uk Review
Can I keep my current landline number if I switch to Giantcomms.co.uk?
Yes, Giantcomms.co.uk states they can attempt to transfer your number and provide a virtual landline with their smartphone app if you choose a broadband package that includes phone service.
How do I check if Giantcomms.co.uk fibre broadband is available in my area?
You can check availability by using the “Check your availability” tool on their website, where you enter your UK postcode.
What is the “Giant Giga boost” feature?
The “Giant Giga boost” allows users to temporarily boost their broadband speed, which is useful for activities like downloading new games or other high-bandwidth needs.
How does Giantcomms.co.uk compare to BT, Virgin, TalkTalk, and Sky?
Giantcomms.co.uk positions itself as a more affordable alternative, particularly for full fibre services, often claiming lower prices for equivalent speeds compared to these major providers.
Does Giantcomms.co.uk have business broadband options?
Yes, Giantcomms.co.uk offers a range of business services including business broadband, business phone lines, enterprise phone systems, guest WiFi, and leased lines. Legalwills.co.uk Review
What are Giantcomms.co.uk’s contact details?
You can contact Giantcomms.co.uk by phone at 0330 043 0056 or via email at [email protected]. Their address is 54 St James Street, Liverpool, Merseyside L1 0AB.
Are there any hidden costs with Giantcomms.co.uk?
Giantcomms.co.uk explicitly states “No in contract price increase” and “No out-of-contract price rises.” However, as with any service, it’s always advisable to review the full terms and conditions for any potential charges related to early termination, equipment return, or premium services.
How do I switch to Giantcomms.co.uk?
Giantcomms.co.uk outlines a three-step switching process: choose your deal, they talk to your current provider, and then they get you connected. They aim to make the process hassle-free.
Does Giantcomms.co.uk offer customer support?
Yes, Giantcomms.co.uk provides premium support via phone and email. They also have FAQs, a knowledge base, and a fault reporting system on their website.
What is Fibre to the Premises (FTTP)?
FTTP is the latest broadband technology where fibre optic cables run directly into your home, providing the fastest and most reliable internet speeds, potentially up to 1 Gigabit per second. Hfhpetcare.co.uk Review
What is Fibre to the Cabinet (FTTC)?
FTTC is a broadband technology where fibre optic cables run to a street cabinet, and then traditional copper wires connect to your home. It offers superfast speeds, typically up to 80 Mbps download.
Does Giantcomms.co.uk provide unlimited data?
Yes, the comparison table on their homepage indicates that their Gigafast package includes “Unlimited Data.”
Where is Giantcomms.co.uk located?
Giantcomms.co.uk’s registered office is located at 54 St James Street, Liverpool, Merseyside L1 0AB.
Can I cancel my Giantcomms.co.uk subscription early?
You can cancel your subscription, but if you do so before your minimum contract term ends (12 or 18 months), you will likely incur early termination fees as per industry standard practice. Always check your contract terms.
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