Electrickiwi.co.nz Review

Based on checking the website, Electrickiwi.co.nz appears to be a legitimate telecommunications and energy provider operating in New Zealand. The site provides a clear overview of their mobile, broadband, and power services, highlighting flexible plans, customer testimonials, and a commitment to competitive pricing. While the site is well-structured and offers essential information, some common elements found on highly trusted e-commerce or service provider sites are noticeably absent, which impacts a full endorsement from a strict ethical and reliability standpoint.

Overall Review Summary:

• Legitimacy: Appears legitimate for providing utility services in NZ.
• Services Offered: Mobile, Broadband, and Power.
• Pricing Transparency: Generally clear, with promotional offers highlighted.
• Customer Support Info: Available via chat and stated hours, but direct phone number isn’t immediately prominent.
• Terms & Conditions: Mentioned but not directly linked on the homepage for easy access.
• Privacy Policy: Not immediately visible or linked from the homepage.
• Ethical Considerations: Seems aligned with general ethical business practices, focusing on fair pricing and customer service. No apparent red flags related to forbidden categories.
• Trust Indicators: Customer testimonials are present, but independent third-party reviews or trust seals are not prominently displayed on the homepage.

The website successfully conveys its core mission: “to make mobile, broadband and power better for Kiwis.” They showcase current deals, such as “Six months half price mobile” and “Endless data from $9/mth,” which are attractive. The presence of customer testimonials adds a layer of social proof, although these are internal and might benefit from external verification. However, a significant omission for a truly comprehensive review is the lack of direct links to essential legal documents like a Privacy Policy or explicit Terms & Conditions directly from the main page footer or navigation. While T&Cs are referenced, their immediate accessibility is crucial for consumer trust. Furthermore, information regarding their physical address or company registration details, common on highly transparent corporate websites, is not readily available on the homepage.

Here are some alternatives for essential home services that adhere to ethical principles and are well-regarded in New Zealand:

• For Home Energy (Electricity & Gas):
  • Genesis Energy
    • Key Features: One of NZ’s largest energy retailers, offering diverse plans including solar buy-back options and EV charging plans. Strong community involvement and sustainability initiatives.
    • Average Price: Varies significantly by plan and usage, generally competitive with major providers.
    • Pros: Wide range of plans, established reputation, national coverage, good customer support.
    • Cons: Can be perceived as a large, traditional provider, some plans might require contracts.
  • Mercury Energy
    • Key Features: Focus on 100% renewable energy generation, smart meter technology, and various rewards programmes. Offers both electricity and gas.
    • Average Price: Competitive, often offers sign-up bonuses or loyalty discounts.
    • Pros: Commitment to sustainability, innovative energy solutions, strong customer service ratings.
    • Cons: Some plans might be premium priced due to renewable focus.
• For Broadband and Mobile Services:
  • Spark NZ
    • Key Features: New Zealand’s largest telecommunications company, offering a comprehensive suite of mobile, broadband (fibre, wireless), and landline services. Strong network coverage.
    • Average Price: Plans range from budget-friendly to premium, depending on data and speed.
    • Pros: Extensive network, wide range of plans, strong customer support, often bundles services.
    • Cons: Can be more expensive than smaller providers for certain plans, contracts may apply.
  • Vodafone NZ (now One NZ)
    • Key Features: Major player in NZ, offering mobile, broadband (fibre, 5G wireless), and business solutions. Known for strong international roaming options and competitive bundles.
    • Average Price: Similar to Spark, with various tiers for mobile data and broadband speeds.
    • Pros: Robust network, good international connectivity, strong customer service, bundling options.
    • Cons: Similar to other large providers, some plans may be less flexible.
  • 2degrees
    • Key Features: Known for its competitive pricing and customer-friendly initiatives like “carryover data” and “data clock.” Offers mobile, broadband, and some power services.
    • Average Price: Often provides excellent value for money.
    • Pros: Value-driven, innovative plan features, strong customer service, growing network coverage.
    • Cons: Network coverage might not be as extensive as Spark or One NZ in very remote areas.
• For General Household Electronics & Appliances (Ethical Choices):
  • Fisher & Paykel
    • Key Features: A New Zealand-born brand renowned for high-quality, durable, and energy-efficient home appliances (fridges, washers, ovens). Focus on innovation and design.
    • Average Price: Mid to high-end, reflecting quality and longevity.
    • Pros: Excellent build quality, energy efficiency, long lifespan, strong after-sales support in NZ.
    • Cons: Higher initial investment compared to budget brands.
  • PB Tech
    • Key Features: One of New Zealand’s largest retailers for electronics, computers, and home appliances. Offers a vast selection from various reputable brands, known for competitive pricing.
    • Average Price: Varies widely based on product type and brand, generally competitive.
    • Pros: Huge product range, competitive prices, multiple physical stores nationwide, strong online presence.
    • Cons: Can be overwhelming with choices, customer service experience can vary depending on product complexity.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Electrickiwi.co.nz Review & First Look

When you first land on Electrickiwi.co.nz, you’re greeted with a vibrant, clean interface that immediately highlights their key offerings: mobile, broadband, and power services. The “holy Guacamole!” tagline for their mobile plan certainly grabs attention, aiming for a friendly, approachable vibe. The website’s design prioritises direct calls to action, such as “Join” and “Learn more,” making it straightforward for a potential customer to navigate their options. It’s clear they want to make the process of switching or signing up as easy as possible.

The initial impression is one of transparency regarding their promotional offers. For instance, the mobile plan clearly states “$9/mth for base plan charges for first 6 months on Choice Lite Plan (normally $18). Includes 1GB max speed data, then endless data at 1.2Mbps. Higher data tiers cost more. Offer ends 30.06.2025. Fair Use, T&Cs & eligibility apply.” This level of detail, while containing typical disclaimers, is appreciated for its directness. However, a user would need to actively seek out the full “Fair Use, T&Cs & eligibility” details, as direct links to these comprehensive documents aren’t immediately prominent on the homepage. This is a common practice but slightly detracts from a truly transparent, one-stop-shop approach to crucial legal information.

Initial Impressions and User Interface

The website’s user interface is designed for simplicity and ease of use. Large, clear buttons and concise headings guide the user. The colour scheme is bright and modern, appealing to a contemporary audience. The flow from one service offering to the next is logical, showcasing mobile, then power, then broadband, reflecting a diversified service portfolio. This intuitive design helps users quickly grasp the scope of Electrickiwi’s offerings and encourages exploration.

Highlighting Key Promotional Offers

Electrickiwi.co.nz wastes no time in showcasing its competitive deals. The “Six months half price mobile” and “Endless data from $9/mth” are front and centre. These promotions are backed by comparative examples, like “BIG TELCO $70 50GB data use per month KIWI MOBILE $58 $29 50GB data use per month,” which directly addresses potential cost savings. Such direct comparisons, while beneficial for marketing, always prompt a deeper dive into the fine print, which is mentioned but not immediately linked.

Customer Testimonials and Social Proof

A significant portion of the homepage is dedicated to customer testimonials. Quotes from “Anthony,” “David,” “Vinesh,” and others provide anecdotal evidence of positive experiences, praising reliability, ease of dealing, and customer service. While these testimonials are valuable for building trust, they are internal. From a strict review perspective, the absence of prominent links to independent review platforms (like Trustpilot or Google Reviews) means users must rely solely on the curated feedback presented on the site. A more robust trust signal would include direct links to external, verifiable customer reviews.

Electrickiwi.co.nz Pros & Cons

When evaluating any service provider, a balanced look at the pros and cons is essential. Electrickiwi.co.nz presents several attractive features, but like any service, it also has areas where it could enhance its offering from a user’s perspective, especially concerning transparency and comprehensive information availability.

Pros of Electrickiwi.co.nz

• Competitive Pricing and Promotions: The homepage prominently displays aggressive pricing strategies, such as “Six months half price mobile” and “Endless data from $9/mth.” This is a significant draw for cost-conscious Kiwis. The comparative pricing examples, showing potential savings against “BIG TELCOs,” reinforce this value proposition.
• Flexible Billing Options: The “Flexible billing” feature, allowing users to “Pay weekly, fortnightly or monthly on the day that works for you,” is a major plus. This caters to diverse financial situations and improves customer convenience. It demonstrates a user-centric approach to service delivery.
• Focus on Off-Peak Power Savings (Hour of Power): The “EK Power” offering, particularly the “free Hour of Power every day,” is a unique selling proposition. This encourages load shifting, benefiting both the customer’s wallet and potentially the grid. It’s a tangible benefit that sets them apart from many traditional power companies.
• Transparent Data Usage (Mobile): The “only pay for what you use” model for mobile data, coupled with “never worry about running out” due to endless data at reduced speeds after a cap, offers peace of mind and cost control. This approach is user-friendly and avoids bill shock.
• No Sneaky Contracts (Broadband): Emphasising “without any sneaky contracts or notice periods” for broadband is highly appealing in a market often dominated by long-term commitments. This flexibility is a strong argument for customers seeking freedom and control over their services.
• Customer Testimonials: The presence of numerous positive customer testimonials directly on the homepage provides social proof and suggests a positive user experience, particularly regarding customer service ease and responsiveness.
• NZ-Based Team: The mention of a “100% NZ-based team” for customer support reinforces local connection and accessibility, which is often preferred by New Zealand consumers.

Cons of Electrickiwi.co.nz

• Limited Immediate Transparency on Legal Documents: While “T&Cs & eligibility apply” is mentioned repeatedly, direct, prominent links to the full Terms & Conditions, Privacy Policy, and Fair Use Policy are not readily available on the homepage. Users have to navigate to specific sections or FAQs to find these crucial details, which isn’t ideal for immediate transparency.
• Absence of External Trust Signals on Homepage: The website relies heavily on internal customer testimonials. The lack of visible third-party trust seals, independent review platform ratings (e.g., Trustpilot, Google Reviews), or specific industry awards prominently displayed on the homepage means potential customers cannot immediately verify claims through external, unbiased sources. While awards are mentioned (“We’ve picked up a few shiny awards”), details or specific badges are not shown.
• No Direct Physical Address or Company Registration Details: For a utility provider, some users might expect to see a clear physical address or company registration information prominently displayed, typically in the footer or “About Us” section directly accessible from the homepage. This adds an extra layer of corporate legitimacy and transparency.
• Customer Support Contact Information Not Fully Prominent: While “Chat” is available and support hours are listed, a direct phone number isn’t immediately visible on the homepage’s main content area. This can be a barrier for users who prefer phone communication for urgent queries.
• Reliance on Promotional Offers: While competitive pricing is a pro, the heavy reliance on promotional offers (“Half price mobile for 6 months”) means that the long-term pricing after the promotional period might not be as clear at a glance, requiring users to actively investigate.
• Specific Service Details Require Deeper Navigation: While a good overview is provided, specific plan details, network coverage maps, or in-depth explanations of technologies (e.g., fibre broadband types, 5G mobile) require users to click “Learn more” and navigate away from the homepage. This is standard but means a full understanding isn’t immediate.
• Potential for Information Overload (Initial Scans): While well-designed, the sheer amount of text and offers on the homepage can be a lot to process for a first-time visitor trying to quickly grasp the core value proposition without deep diving.

Electrickiwi.co.nz Alternatives

When considering essential services like mobile, broadband, and power, it’s always wise to explore alternatives. While Electrickiwi.co.nz offers competitive options, the New Zealand market is robust, with several providers that also adhere to ethical business practices and offer reliable services. Here are some of the best alternatives, focusing on different strengths, but all committed to ethical operations and consumer trust.

Broadband Alternatives

• Chorus Fibre Broadband Providers: Instead of focusing on a single provider, consider the underlying network. Chorus is the largest fibre network provider in NZ. Many ISPs like Spark, One NZ (formerly Vodafone), 2degrees, Trustpower (now Genesis Energy), and Orcon utilise the Chorus network.
  • Key Features: Offers a range of speeds (from 50Mbps to 8Gbps), highly reliable, future-proof technology. Customers choose an ISP that sells plans over the Chorus network.
  • Average Price: Varies widely based on speed and ISP, typically starting from $70-$90/month for basic fibre.
  • Pros: Top-tier reliability, consistent speeds, competitive market ensures good deals, wide availability in urban areas.
  • Cons: Availability dependent on fibre rollout in specific areas, installation can take time.
• Wireless Broadband Providers NZ: For those outside fibre areas or seeking more flexibility, wireless broadband via 4G or 5G is a strong alternative. Providers include Spark, One NZ, 2degrees, and various smaller regional players.
  • Key Features: Uses cellular networks, quick setup (plug and play), good for renters or those needing portability.
  • Average Price: Similar to fibre, often ranging from $60-$85/month depending on data cap and speed.
  • Pros: Easy to set up, no fixed lines needed, good for areas without fibre.
  • Cons: Performance can vary based on network congestion and signal strength, often comes with data caps.

Mobile Alternatives

• Spark Mobile: As NZ’s largest telco, Spark offers comprehensive mobile plans with extensive coverage.
  • Key Features: Wide range of plans (prepaid, pay monthly), unlimited data options at reduced speeds, competitive roaming, and value-added services.
  • Average Price: From $29-$100+ depending on data and inclusions.
  • Pros: Best network coverage in many rural areas, strong customer support, large retail presence.
  • Cons: Can be perceived as premium priced, some plans require contracts.
• One NZ Mobile (formerly Vodafone): A major competitor, known for strong international connections and competitive data plans.
  • Key Features: Diverse plan options, attractive bundles, strong 5G rollout, and good international roaming benefits.
  • Average Price: Similar to Spark, with various tiers for data and calls.
  • Pros: Strong network in urban centres, good for frequent international travellers, good customer service.
  • Cons: Similar pricing to Spark, may have fewer rural coverage spots than Spark.
• 2degrees Mobile: A disruptor in the NZ market, often praised for value and customer-friendly features.
  • Key Features: “Carryover data,” “Data Clock” for unlimited data boosts, competitive prepaid and pay monthly plans.
  • Average Price: Often more affordable than Spark/One NZ for comparable data.
  • Pros: Excellent value, innovative plan features, growing network, good customer service.
  • Cons: Network coverage, while expanding, might not be as comprehensive in all very remote areas.

Power Alternatives

• Genesis Energy: One of NZ’s largest and most established energy retailers, offering both electricity and natural gas.
  • Key Features: Wide range of plans including fixed-term, flexible, and EV charging options. Strong focus on sustainability and community initiatives.
  • Average Price: Varies significantly by region and plan, generally competitive with major players.
  • Pros: Reputable and reliable, national coverage, diverse plan options, good customer support infrastructure.
  • Cons: Can be perceived as a traditional provider, some plans might include exit fees.
• Mercury Energy: Committed to 100% renewable energy generation, Mercury offers electricity and gas services.
  • Key Features: Focus on sustainability, smart meter technology, various rewards programs, and flexible payment options.
  • Average Price: Competitive, often with sign-up bonuses or loyalty discounts.
  • Pros: Environmentally conscious, strong commitment to renewable generation, innovative tech, reliable service.
  • Cons: Some plans might be at a slight premium due to their green focus.
• Contact Energy: A large, integrated energy company that generates and retails electricity, gas, and broadband.
  • Key Features: Offers bundle deals for electricity and gas, flexible plans, and a strong focus on customer satisfaction. Known for some unique loyalty programs.
  • Average Price: Generally competitive, with various promotional offers.
  • Pros: Integrated services (power, gas, broadband), established reputation, strong customer service.
  • Cons: Bundle deals might not always be the cheapest for individual services.

How to Cancel Electrickiwi.co.nz Subscription

Cancelling a subscription with any service provider should be a straightforward process, and Electrickiwi.co.nz, like most modern utility companies, typically offers multiple ways to manage your account, including cancellation. Based on common practices for New Zealand utility providers, and hints from their own website regarding customer care, here’s a general guide on how you would likely go about cancelling your Electrickiwi.co.nz subscription for mobile, broadband, or power.

Understanding Your Contractual Obligations

Before initiating a cancellation, the first and most crucial step is to understand your specific terms and conditions. While Electrickiwi.co.nz highlights “no sneaky contracts or notice periods” for broadband, and offers like “Six months half price mobile” clearly state “Offer ends 30.06.2025. Fair Use, T&Cs & eligibility apply,” there might still be specific conditions depending on your plan type or promotional period. For instance, if you received a sign-up bonus or a discounted rate for a fixed term, cancelling early might incur a fee or require repayment of the discount. Joolca.co.nz Review

• Locate Your Agreement: Check your original sign-up emails or log into your Electrickiwi.co.nz online account portal. Your specific terms and conditions, outlining cancellation policies, should be accessible there.
• Identify Notice Periods: Some services, even without long-term contracts, might require a notice period (e.g., 30 days) before cancellation. This allows the provider to manage the transition smoothly.
• Check for Early Termination Fees: This is particularly relevant if you’re on a fixed-term contract or received hardware (like a modem) as part of your sign-up deal.

Steps to Initiate Cancellation

Most service providers in NZ offer several channels for cancellation, typically involving their customer service team.

1. Online Account Portal:
   • Log into your Electrickiwi.co.nz account. Many providers offer a self-service option to manage or terminate services directly from your dashboard. Look for sections like “My Services,” “Manage Plan,” or “Account Settings.”
   • Benefit: Often the quickest way to check your plan details and sometimes initiate the process without waiting on a representative.
2. Contacting Customer Service via Chat:
   • Electrickiwi.co.nz prominently features a “Chat” option on their homepage. This is likely their preferred method for initial contact.
   • Process: Initiate a chat session during their operating hours (8am–8pm weekdays and 10am–6pm weekends, as stated on their site). Clearly state your intention to cancel and provide your account details. The chat representative can guide you through the process, confirm any outstanding fees, and process the cancellation.
   • Benefit: Provides a written record of your interaction.
3. Email or Contact Form:
   • If a direct cancellation option isn’t available via chat or portal, check the “Contact Us” or “About Us” sections for an email address or a dedicated contact form.
   • Process: Compose a clear email or message stating your account number, name, and the specific service(s) you wish to cancel. Request confirmation of cancellation and any final billing details.
   • Benefit: Provides a formal written request and record.
4. Phone Call (if available):
   • While not immediately prominent on the homepage, a phone number for customer service might be available deeper within the website or on your bill. For complex issues or if you prefer direct conversation, a phone call can be effective.
   • Process: Be prepared with your account details. Clearly state your intention to cancel and follow the agent’s instructions.
   • Benefit: Direct interaction for clarifications, though it might involve hold times.

What Happens After Cancellation

Once you initiate the cancellation process:

• Final Bill: Expect a final bill that may include pro-rated charges, any early termination fees, or charges for equipment not returned (if applicable).
• Service Disconnection Date: You’ll be informed of the exact date your service will be disconnected. Ensure you have alternative arrangements in place if necessary.
• Equipment Return: If you received a modem or other equipment from Electrickiwi.co.nz, you might be required to return it. They should provide clear instructions on how to do this (e.g., pre-paid courier bag, drop-off points). Failure to return equipment can result in additional charges.
• Confirmation: Always request a written confirmation of your cancellation for your records.

How to Cancel Electrickiwi.co.nz Free Trial

While the Electrickiwi.co.nz homepage doesn’t explicitly mention “free trials” in the traditional sense (like a 7-day software trial), it does heavily promote introductory offers such as “Six months half price mobile” and similar discounted periods. These are often structured in a way that, while not a “trial” in the sense of being entirely free, they function similarly by offering a low-cost entry point before reverting to standard pricing. Cancelling during or after such a promotional period would follow similar principles to general subscription cancellation, with an emphasis on avoiding the full-price transition.

Understanding the “Free Trial” or Promotional Offer Terms

The key to managing these introductory offers is to fully grasp their specific terms and conditions. Electrickiwi.co.nz is upfront about the duration of its discounted mobile plan (“first 6 months”) and that “Fair Use, T&Cs & eligibility apply.”

• Read the Fine Print: Before signing up for any promotional offer, meticulously review the associated terms. This should detail:
  • The exact duration of the discounted period.
  • The full price that will be charged after the promotional period ends.
  • Any conditions for early exit from the promotional offer (e.g., if you cancel mid-way through the 6 months, are there penalties or is the “half price” benefit forfeited?).
  • Whether the service automatically converts to a standard plan or if you need to opt-in. (Most commonly, they auto-convert).
• Mark Your Calendar: Set a reminder a few weeks before the promotional period is scheduled to end. This gives you ample time to decide whether to continue with the service at the full price or initiate cancellation without incurring unexpected charges.

Steps to Cancel Before or During the Promotional Period

The process for cancelling during an introductory offer is essentially the same as a standard cancellation, with the added urgency of preventing the full-price charges from kicking in.

1. Access Your Account or Customer Service:
   • Online Portal: Log into your Electrickiwi.co.nz account. Look for details of your current plan and its end date. Some portals allow you to manage or change plans directly.
   • Chat Support: Utilize their online chat function. This is often the most efficient way to communicate with their team. Clearly state that you are on a promotional plan and wish to cancel before the full charges apply. Provide your account details.
   • Email/Contact Form: If preferred, send a formal email or use their contact form, outlining your account information and your request to cancel the service before the promotional period expires.
2. Confirm No Further Charges:
   • During your interaction with customer service (via chat, email, or phone), explicitly confirm that no further charges will be incurred once the cancellation is processed.
   • Ask for a clear cut-off date for service and billing.
   • Inquire about any equipment return procedures if applicable (e.g., mobile SIM card, broadband modem).
3. Request Written Confirmation:
   • Always ask for written confirmation of your cancellation. For chat conversations, save the transcript. For email, keep the email exchange. This documentation is vital in case of any future billing discrepancies.

What to Expect After Cancellation

• Pro-rated Billing: If you cancel mid-month or mid-promotional period, your final bill might be pro-rated for the days you used the service.
• Forfeiture of Benefits: Be aware that cancelling early might mean you don’t receive the full benefit of the introductory offer. For example, if you cancel a “six months half price” plan after two months, you might not be entitled to the remaining four months of half-price service if you were to rejoin later (though this depends entirely on their specific terms).
• Equipment Return: As with full cancellations, be prepared to return any equipment provided by Electrickiwi.co.nz. Instructions for this should be provided upon cancellation confirmation.

By being proactive and understanding the terms of the introductory offer, you can effectively manage your subscription with Electrickiwi.co.nz and avoid any unwanted charges after the promotional period concludes.

Electrickiwi.co.nz Pricing

Electrickiwi.co.nz positions itself as a competitive option in the New Zealand market, often highlighting its value proposition directly on the homepage with clear pricing examples and promotional offers. To truly understand their pricing, it’s important to look beyond the initial enticing offers and consider the different service categories: Mobile, Power, and Broadband. While exact, real-time pricing can fluctuate due to promotions and regional factors (especially for power), the website provides a good indicative overview.

Mobile Pricing Structure

Electrickiwi.co.nz’s mobile offering, “Kiwi Mobile,” aims to simplify data usage and cost.

• Promotional Rate: The homepage features a compelling offer: “$9/mth for base plan charges for first 6 months on Choice Lite Plan (normally $18).” This indicates a significant introductory discount.
  • Key Detail: This promotional price includes “1GB max speed data, then endless data at 1.2Mbps.” This “endless data” model means you won’t run out, but speeds will be reduced once the initial high-speed allowance is consumed. This is a common strategy among NZ telcos to offer perceived unlimited data.
• Standard Rate: After the 6-month promotional period, the “Choice Lite Plan” reverts to its normal price of “$18.”
• Tiered Data Options: The website also mentions “Higher data tiers cost more.” This implies that beyond the Choice Lite Plan, customers can opt for plans with larger allocations of max-speed data, which will naturally come at a higher monthly cost. While specific prices for these tiers aren’t on the homepage, the comparison “BIG TELCO $70 50GB data use per month KIWI MOBILE $58 $29 50GB data use per month” suggests that even their non-promotional plans aim to be competitive against larger players. The $29 for 50GB (after the 6-month promo on the $18 base plan) implies additional data bundles or higher-tier plans that could reach this cost.

Power Pricing Structure (EK Power)

Electrickiwi.co.nz’s power plans are designed with a focus on “cheaper off-peak power” and the distinctive “free Hour of Power every day.”

• Off-Peak Savings: The core of their power pricing strategy revolves around encouraging “load shifting” – moving electricity usage to off-peak hours when power is cheaper. This is a common smart meter benefit. The more you shift, the more you save.
• Free Hour of Power: This unique feature allows customers to choose one continuous hour per day when their power usage is free. This can lead to significant savings, especially for energy-intensive activities like laundry or charging EVs.
• Variable Tariffs: Like most power companies in NZ, Electrickiwi.co.nz likely operates on a variable tariff system based on:
  • Daily Fixed Charge: A fixed daily rate regardless of usage.
  • Usage Charges (cents per kWh): Rates per unit of electricity consumed, which will differ between peak and off-peak hours.
  • Regional Differences: Electricity prices vary by region in New Zealand due to local line charges and distribution costs. To get an exact price, customers would need to input their address on the Electrickiwi.co.nz site or use their pricing calculator.
• No Contracts: The website states “no contracts” for power, offering flexibility and peace of mind for customers.

Broadband Pricing Structure (EK Broadband)

Electrickiwi.co.nz aims for “Fast speeds at a fair price, without any sneaky contracts or notice periods” for its broadband services. Tradelands.co.nz Review

• Speed Tiers: While specific prices aren’t detailed on the homepage, broadband pricing is universally tied to speed tiers (e.g., Fibre 30, Fibre 100, Fibre Max). Faster speeds typically command higher monthly fees.
• Unlimited Data: Most modern broadband plans in NZ are unlimited data, and Electrickiwi.co.nz implies this by not mentioning data caps for broadband, focusing on “fair price” and speed.
• No Contracts/Notice Periods: This flexibility is a key pricing advantage, as it avoids locking customers into long-term commitments and potential early termination fees.
• Modem Costs: Standard practice in NZ is either to include a basic modem or offer it for purchase. This detail would be found deeper within their broadband plan details.
• Installation Costs: For fibre connections, standard installation is often free if a fibre connection is already available at the property. New fibre installs might involve charges, though these are often subsidised or free under current government initiatives in most urban areas.

In summary, Electrickiwi.co.nz uses transparent initial offers to attract customers, with the full pricing structure becoming clear upon deeper exploration of their specific plan pages. Their commitment to “no sneaky stuff” and flexible options appears to be central to their pricing philosophy.

Electrickiwi.co.nz vs. Competitors

In the competitive New Zealand market for mobile, broadband, and power, Electrickiwi.co.nz aims to carve out its niche by focusing on value, flexibility, and customer-centric benefits. To truly assess its standing, it’s beneficial to compare it against some of the established players and other disruptors in each sector.

Mobile: Electrickiwi.co.nz (Kiwi Mobile) vs. Spark, One NZ (Vodafone), 2degrees

• Electrickiwi.co.nz (Kiwi Mobile):
  • Strengths: Aggressive introductory pricing ($9/mth for 6 months), focus on “endless data” (though at reduced speed after cap), “only pay for what you use” philosophy which appeals to those who don’t want to overpay for unused data, and transparent base plan pricing.
  • Weaknesses: Newer entrant, potentially less extensive network coverage compared to major players (though they likely use a wholesale network), limited brand recognition for mobile services specifically.
• Spark:
  • Strengths: Largest network coverage, strong 5G rollout, wide range of plans including shared data, generous international roaming options, strong brand loyalty, comprehensive customer service.
  • Weaknesses: Often perceived as more expensive, some plans come with contracts, less flexibility in “pay for what you use” model.
• One NZ (formerly Vodafone):
  • Strengths: Extensive network (especially in urban areas), good 5G availability, competitive bundle deals (mobile + broadband), strong international roaming, good range of phone financing options.
  • Weaknesses: Similar pricing to Spark, some plans require contracts, customer service can be hit or miss for some users.
• 2degrees:
  • Strengths: Known for value, innovative features like “Carryover Data” and “Data Clock,” often more competitive pricing for similar data allowances, strong focus on customer satisfaction.
  • Weaknesses: Network coverage, while rapidly expanding, might not be as robust as Spark in all very remote rural areas, fewer physical stores compared to Spark/One NZ.

Conclusion: Electrickiwi.co.nz’s mobile offering shines on introductory value and flexibility for data usage, making it an attractive option for budget-conscious users or those seeking a transparent “pay for what you use” model. However, for maximum coverage, particularly in remote areas, or a wider range of high-end phone plans, the established players like Spark and One NZ still dominate. 2degrees offers a compelling middle ground with innovation and value.

Power: Electrickiwi.co.nz (EK Power) vs. Genesis Energy, Mercury, Contact Energy

• Electrickiwi.co.nz (EK Power):
  • Strengths: Unique “free Hour of Power” daily, strong emphasis on off-peak savings, “no contracts” for flexibility, and a focus on making power “better” with “no sneaky stuff.”
  • Weaknesses: As a newer entrant, overall market share is smaller; may not offer bundled gas services in all areas; pricing can be highly dependent on customer’s ability to shift load.
• Genesis Energy:
  • Strengths: Very large, established retailer, wide range of plans (fixed, variable, EV specific), strong community presence, offers both electricity and natural gas, reliable.
  • Weaknesses: Can be perceived as a traditional, less innovative provider; some plans might have exit fees; not always the cheapest option for low-usage households.
• Mercury:
  • Strengths: Strong commitment to 100% renewable energy, innovative smart meter integrations, various rewards programs, offers both electricity and gas, good customer service.
  • Weaknesses: Might be slightly more expensive due to green focus; some find their rewards programs less valuable than direct savings.
• Contact Energy:
  • Strengths: Integrated company (generates and retails), offers bundles for electricity, gas, and broadband; often has competitive sign-up bonuses; good customer support.
  • Weaknesses: Bundling might not always result in the cheapest individual services; some plans require fixed terms.

Conclusion: Electrickiwi.co.nz’s “Hour of Power” is a significant differentiator, appealing to those who are disciplined about their energy usage. For those seeking reliability and a comprehensive range of options from a large provider, Genesis, Mercury, and Contact remain strong choices, each with their own unique benefits like renewable focus or bundling capabilities.

Broadband: Electrickiwi.co.nz (EK Broadband) vs. Spark, One NZ, 2degrees (Fibre Providers)

• Electrickiwi.co.nz (EK Broadband):
  • Strengths: “Fast speeds at a fair price,” strong emphasis on “no sneaky contracts or notice periods” for ultimate flexibility, presumably utilises the national fibre network (Chorus) for reliability.
  • Weaknesses: May not offer the highest top-tier speeds (e.g., 8Gbps plans) seen with larger providers, fewer value-added services (like TV bundles or premium modems) compared to telco giants.
• Spark Broadband:
  • Strengths: Comprehensive fibre plans (up to 8Gbps), strong customer support, often includes modems, bundling options with mobile/TV, wide availability.
  • Weaknesses: Can be more expensive, some plans require contracts.
• One NZ Broadband:
  • Strengths: Robust fibre and 5G wireless broadband options, competitive bundle deals, often includes modem, reliable network performance.
  • Weaknesses: Similar pricing to Spark, contracts may apply.
• 2degrees Broadband:
  • Strengths: Very competitive pricing, good value, often includes modem, “no contracts” on many plans, good customer support.
  • Weaknesses: While reliable, network support in very niche areas might vary; fewer value-added services compared to Spark/One NZ.

Conclusion: Electrickiwi.co.nz’s broadband offering is highly competitive on flexibility and fair pricing without contracts, making it appealing for those who prioritise freedom over long-term commitments. For those seeking the absolute fastest speeds available or extensive bundling options, the larger telcos like Spark and One NZ might have a slight edge. 2degrees remains a strong challenger on value and flexibility.

FAQs

What is Electrickiwi.co.nz?

Electrickiwi.co.nz is a New Zealand-based service provider offering mobile (Kiwi Mobile), broadband (EK Broadband), and electricity (EK Power) services to residential customers.

Is Electrickiwi.co.nz a legitimate company?

Yes, Electrickiwi.co.nz appears to be a legitimate utility and telecommunications provider operating in New Zealand, offering standard services and transparent pricing on its website.

What services does Electrickiwi.co.nz offer?

Electrickiwi.co.nz offers three main services: mobile phone plans (Kiwi Mobile), home broadband internet (EK Broadband), and residential electricity (EK Power).

How does the Electrickiwi.co.nz “Hour of Power” work?

The Electrickiwi.co.nz “Hour of Power” allows EK Power customers to choose one continuous hour each day when their electricity usage is free. You can typically select and change this hour via their online portal or app.

Does Electrickiwi.co.nz offer unlimited mobile data?

Yes, Electrickiwi.co.nz offers mobile plans with “endless data,” which means after a certain amount of max-speed data is used (e.g., 1GB on their Choice Lite plan), your data speed is reduced (e.g., to 1.2Mbps), but you won’t run out of data. Spaworld.co.nz Review

Are Electrickiwi.co.nz broadband plans contract-free?

Yes, Electrickiwi.co.nz states that its EK Broadband plans are “without any sneaky contracts or notice periods,” offering customers flexibility.

How does Electrickiwi.co.nz’s mobile pricing compare to larger providers?

Electrickiwi.co.nz often offers aggressive introductory pricing, such as half-price for the first six months, aiming to be highly competitive against larger telecommunication companies like Spark and One NZ, particularly on base plan charges.

Can I bundle mobile, broadband, and power services with Electrickiwi.co.nz?

The website presents each service individually, suggesting customers can sign up for one, two, or all three. While not explicitly advertised as a single “bundle discount” on the homepage, customers can combine services under one provider.

What are the customer service hours for Electrickiwi.co.nz?

Electrickiwi.co.nz’s NZ-based customer care team is available from 8am–8pm on weekdays and 10am–6pm on weekends.

How can I contact Electrickiwi.co.nz customer support?

Electrickiwi.co.nz prominently features a “Chat” option on its homepage. Further contact details like email or phone numbers would likely be found deeper within their “Contact Us” or “FAQs” sections.

Does Electrickiwi.co.nz offer solar buy-back rates?

While the homepage mentions a customer testimonial praising their “Best solar buy back rates in NZ,” specific details on these rates would require visiting their EK Power section or contacting them directly.

What are the payment options available with Electrickiwi.co.nz?

Electrickiwi.co.nz offers flexible billing options, allowing customers to “Pay weekly, fortnightly or monthly on the day that works for you.”

Is Electrickiwi.co.nz good for saving on electricity bills?

Electrickiwi.co.nz aims to help customers save on electricity bills through its “cheaper off-peak power” rates and the unique “free Hour of Power” feature, encouraging load shifting.

Where can I find Electrickiwi.co.nz’s Terms & Conditions?

While Electrickiwi.co.nz mentions “T&Cs & eligibility apply” on its homepage, direct, prominent links to the full Terms & Conditions are not immediately visible. They are typically found in the website’s footer, FAQs, or specific plan pages.

Does Electrickiwi.co.nz have a physical store presence?

The homepage does not indicate any physical store locations. Their service model appears to be primarily online and through their NZ-based customer care team. Jettzy.co.nz Review

How do I switch to Electrickiwi.co.nz?

Electrickiwi.co.nz encourages users to “Join” via prominent buttons on their homepage. The process typically involves signing up online and providing details for your existing services to facilitate the switch.

What is the maximum speed offered by Electrickiwi.co.nz broadband?

The homepage highlights “Fast speeds” but does not specify the maximum speeds offered. This information would be available in their EK Broadband section, detailing various fibre speed tiers.

Does Electrickiwi.co.nz use the Chorus fibre network?

Most broadband providers in New Zealand, including new entrants, utilise the Chorus fibre network. It is highly probable that Electrickiwi.co.nz uses Chorus for its fibre broadband services.

Are there any hidden fees with Electrickiwi.co.nz?

Electrickiwi.co.nz states its mission includes “no sneaky stuff.” While all terms and conditions should be reviewed, their focus on transparency suggests they aim to avoid hidden fees, especially with contract-free plans.

What is Electrickiwi.co.nz’s stance on renewable energy?

Electrickiwi.co.nz states, “The future looks Green,” and highlights their passion for “our part in the energy transition,” indicating a commitment to sustainable energy practices and an energy roadmap focused on Kiwis, not just profits.