Based on looking at the website, Closeby.co presents itself as a streamlined, user-friendly store locator service designed to help businesses integrate an interactive map experience onto their websites.
It aims to simplify the process of directing potential customers to physical locations by providing customizable mapping solutions.
The service emphasizes ease of integration, brand matching, and basic analytics.
Overall Review Summary:
- Purpose: Provides a store locator service for businesses.
- Ease of Use: Appears straightforward with a copy-and-paste integration method.
- Customization: Offers various design options for branding.
- Analytics: Includes basic map usage tracking.
- Pricing: Tiered pricing model, with a free option for up to 5 locations.
- Key Missing Elements: No clear information on security protocols, data privacy, terms of service, or robust customer support channels beyond a login/signup. There’s also no readily available information on the company’s background or team, which is crucial for building trust. The reliance on a “Mapbox access token” suggests a dependency on a third-party mapping service without explicit details on that relationship.
While Closeby.co offers a seemingly simple solution for businesses needing a store locator, the lack of transparency regarding crucial operational and trust-building information is a significant concern.
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For any business, especially one operating online and handling customer data or interactions, having clear terms of service, a robust privacy policy, and accessible customer support is non-negotiable.
Without these foundational elements, the service, while potentially functional, lacks the comprehensive legitimacy and trustworthiness that one would expect from a professional online tool.
This makes it challenging to fully recommend without further details that address these gaps.
Here are some alternatives for businesses looking for robust, trustworthy store locator and mapping solutions:
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- Key Features: Highly customizable maps, rich location data, extensive APIs for directions, place details, and real-time traffic. Integrates seamlessly with various business applications.
- Price: Usage-based pricing pay-as-you-go, with a significant free tier credit for many users.
- Pros: Industry standard, highly reliable, vast data, comprehensive documentation, strong developer community.
- Cons: Can become complex for non-developers, cost scales with high usage, requires API key management.
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- Key Features: Custom vector maps, powerful location search, navigation SDKs, and data visualization tools. Allows for deep brand integration and unique map styling.
- Price: Tiered pricing based on map loads and API calls, with a free tier available.
- Pros: Excellent customization options, modern aesthetic, strong performance, good for visually unique maps.
- Cons: Can be more expensive for high-volume usage than Google Maps, requires more development effort for complex integrations.
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- Key Features: Comprehensive location data, advanced routing, real-time traffic information, powerful mapping APIs for various industries. Strong focus on enterprise solutions.
- Price: Usage-based, often tailored for enterprise clients, with developer freemium options.
- Pros: Highly accurate and robust data, strong for logistics and fleet management, excellent global coverage.
- Cons: More geared towards enterprise, may be overkill for simple store locator needs, pricing can be less transparent for small businesses.
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Yext:
- Key Features: Beyond just a locator, Yext offers a full suite of location-based marketing tools including listings management, reviews, and local search optimization.
- Price: Subscription-based, typically higher priced due to the comprehensive nature of the platform.
- Pros: All-in-one solution for local digital presence, improves SEO and customer engagement, automates many tasks.
- Cons: More expensive than simple locator tools, can be complex to set up and manage all features, might be overkill for small businesses.
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- Key Features: Easy-to-use store locator builder, custom branding, bulk location upload, filtering options, and responsive design. Focuses on simplicity for small to medium businesses.
- Price: Subscription tiers, including a free option for limited locations.
- Pros: Very easy to set up, good for basic store locator needs, clean interface, affordable.
- Cons: Less advanced features compared to major mapping platforms, limited customization options for complex designs, analytics are basic.
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- Key Features: Global store locator, lead generation tools, appointment booking integration, multi-language support, and analytics. Aims to enhance the customer journey beyond just finding a location.
- Price: Subscription plans vary based on features and locations.
- Pros: Good balance of features and ease of use, lead generation capabilities add value, supports international businesses.
- Cons: May require some technical familiarity for advanced integrations, not as robust as enterprise solutions, pricing can add up with more features.
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- Key Features: Focuses on dynamic mapping and location intelligence, often integrated with AI for advanced insights and customer engagement. Offers custom mapping solutions for various industries.
- Price: Custom pricing based on project scope and usage.
- Pros: Highly customizable for specific business needs, leverages AI for deeper insights, good for complex location-based strategies.
- Cons: Likely a higher price point, requires consultation for setup, might be over-engineered for a simple store locator.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Closeby.co Review & First Look
Based on a thorough examination of the Closeby.co website, the platform presents itself as a straightforward solution for businesses seeking to embed a store locator on their digital storefronts.
The core offering appears to be a visually appealing, customizable map that guides online visitors to physical locations.
The immediate impression is one of simplicity and ease of integration, highlighted by the “Just copy and paste” promise.
However, this initial look also raises several critical questions regarding the comprehensiveness and trustworthiness of the service.
Initial Impressions and Value Proposition
The website effectively communicates its primary function: to “Captivate online visitors with a powerful mapping experience — customized to your own branding.” This direct value proposition is appealing to businesses that want to enhance their online presence and facilitate customer navigation. Minicatwalk.com Review
The emphasis on customization “Make it your own” suggests flexibility in design, allowing businesses to maintain brand consistency.
For many small to medium-sized businesses, a simple, effective store locator is a valuable tool to bridge the gap between online interest and offline visits.
The claim of integrating “delivery apps and other services” also suggests a broader utility beyond mere location display.
Missing Trust Signals
Despite the clear value proposition, several elements crucial for establishing trust and legitimacy are notably absent or hard to find. These include:
- Contact Information and Support Channels: Beyond a login/signup, there’s no clear “Contact Us” page, email address, or phone number for support. This lack of accessible customer service is a concern, as businesses need assurance that they can get help if issues arise with their locator.
- Company Background and Team: The “About Us” page is present, but without deeper information on the company’s founders, history, or mission, it’s hard to gauge the stability or long-term vision of Closeby.co. A professional service often provides insights into its team and expertise to build confidence.
- Security Details: There’s no mention of how user data even anonymous map usage data is secured, what measures are in place to prevent breaches, or compliance with relevant data protection regulations e.g., GDPR, CCPA. For a service handling online interactions, this is a critical oversight.
The absence of these standard components means that while Closeby.co might offer a functional tool, it doesn’t meet the full spectrum of expectations for a reliable, ethical, and transparent online business solution. Zeoob.com Review
Closeby.co Features Overview
Closeby.co highlights several key features aimed at providing businesses with a customizable and user-friendly store locator experience.
These features focus on visual appeal, ease of integration, and basic insights into map usage.
While the offerings appear functional for their intended purpose, a deeper dive reveals areas where more transparency or robustness would be beneficial.
Core Customization and Integration
The platform prides itself on its ability to offer a “beautiful store locator designed for modern businesses,” with a strong emphasis on customization.
- Custom Theming, Fonts, and More: Users can “Match your brand’s colors, fonts and style with custom theming.” This is a significant advantage, allowing businesses to seamlessly integrate the locator into their existing website design without jarring visual inconsistencies. The ability to select from various design options “to best express your brand” empowers businesses to maintain a cohesive online identity.
- Seamless Web Experience: The “Just copy and paste” integration method is a major selling point, suggesting that even those with limited technical expertise can easily add the locator. It can be implemented “in-page or as a custom overlay,” offering flexibility in how the map appears to visitors. This ease of implementation is crucial for small and medium-sized businesses that may not have dedicated web development teams.
User Interaction and Navigation
Closeby.co includes features designed to enhance the end-user’s experience when searching for locations. Spatial.io Review
- Search and Sort by Distance: The system allows customers to “search by city name” and automatically sorts locations “by distance.” This intuitive feature helps users quickly find the nearest store, which is a common user need for store locators.
- In-depth Details Per Location: Businesses can “Add location-specific details to give your users the best and most informative experience.” This means including information like opening hours, contact numbers, and perhaps even specific services offered at each location, which is vital for providing a complete customer experience.
- Automatic Links for Directions: The platform makes “finding directions a tap away,” ensuring customers can immediately navigate to a business’s location. This direct integration with navigation services is a practical benefit, reducing friction for potential visitors.
Analytics and Management
While not as robust as enterprise-level analytics platforms, Closeby.co offers basic insights into map usage.
- Track Map Usage: Businesses can “View the searches visitors make and locations they view on Closeby and Google Analytics.” This feature is useful for understanding customer behavior, identifying popular locations, and optimizing the locator’s performance. The integration with Google Analytics is a positive step, as it allows businesses to leverage existing analytics infrastructure.
- Manage Locations: Locations can be managed “within our simple interface or sync with Google Sheets.” This dual approach offers flexibility. smaller businesses might prefer the simple interface, while those with many locations might benefit from Google Sheets integration for bulk updates and data management.
- New Features Always Being Released: The mention of “New features always being released” suggests ongoing development and commitment to improving the service, which is generally a good sign for a SaaS product.
Overall, the features presented by Closeby.co are practical and address the core needs of a store locator.
However, the depth of customization, the sophistication of analytics, and the level of support remain less clear without direct engagement or more detailed documentation.
Closeby.co Cons & Ethical Considerations
When evaluating a service like Closeby.co, it’s crucial to look beyond the surface features and consider the potential drawbacks and ethical implications, especially from a user-centric and transparency perspective.
While the service appears functional for its stated purpose, several aspects raise concerns regarding its overall trustworthiness and ethical posture in the digital space. Kubapharm.com Review
Lack of Transparency and Trust Signals
One of the most significant concerns with Closeby.co is the apparent absence of comprehensive transparency. For any online service, especially one that integrates into a business’s website and potentially collects usage data, the following elements are typically considered standard and essential for building trust:
- Vague Security Information: The website provides no details whatsoever regarding data security measures. How is user data protected? Are there certifications, compliance standards like GDPR, CCPA, or HIPAA, or security audits in place? Without this information, businesses are putting their website visitors’ privacy at potential risk, or at least operating on an assumption of security that is not explicitly stated.
- Limited Support and Contact Information: The absence of a clear “Contact Us” page with various support channels email, phone, ticketing system is concerning. Businesses need reliable ways to get help, report issues, or ask questions. A lack of transparent support channels can indicate a less-than-robust customer service infrastructure, which can be detrimental if technical problems arise.
Operational and Business Model Concerns
Beyond transparency, there are also practical concerns related to the service’s operations:
- Reliance on Third-Party Mapbox Token: The statement “Mapbox access token required to activate map” indicates a direct dependency on Mapbox. While Mapbox is a reputable mapping service, Closeby.co essentially acts as a layer on top of it. This raises questions about:
- Data Flow: How does Closeby.co interact with Mapbox data? Is data processed by Closeby.co before being sent to Mapbox, or vice-versa?
- Cost Implications: While Closeby.co has its own pricing, users still need a Mapbox token, which implies potential additional costs or usage limits from Mapbox itself. This isn’t explicitly clear on the Closeby.co pricing page.
- Terms of Mapbox Usage: Businesses using Closeby.co would also implicitly be subject to Mapbox’s terms, which might not be immediately apparent to them through Closeby.co’s interface.
- Unclear Long-Term Viability/Updates: While “New features always being released” is mentioned, without a clear company history, team, or public roadmap, it’s difficult to assess the long-term commitment to the service or the pace of future updates. Businesses invest time and resources into integrating third-party tools, and they need assurance that the service will remain reliable and supported.
Ethical Implication of Data Handling
Even if the data collected is “map usage” and “searches visitors make,” this information can still be sensitive, especially when combined with IP addresses or other tracking data.
Without a clear privacy policy, users are unaware of:
- Data Retention: How long is this data stored?
- Data Sharing: Is this data shared with third parties beyond Mapbox, if applicable?
- User Rights: Do users have the right to access, rectify, or delete their data?
For businesses, integrating a service without explicit answers to these questions carries a risk of non-compliance with data protection laws and, more importantly, a breach of trust with their own customers. Zeytoonict.com Review
From an Islamic ethical perspective, clarity, honesty, and safeguarding privacy Amanah are paramount.
A service that lacks fundamental transparency in its operations and data handling falls short in these areas.
How to Cancel Closeby.co Subscription
Based on the publicly available information on the Closeby.co website, specific, step-by-step instructions for canceling a subscription are not explicitly provided or easily discoverable on the homepage. This lack of clarity on cancellation procedures is a common point of frustration for users and raises questions about user-friendliness and transparency.
General Expectations for Subscription Cancellation
Typically, online subscription services offer one of the following methods for cancellation:
- Within the User Dashboard: The most common method involves logging into your account via the “Login” link on the homepage and navigating to a “Billing,” “Subscription,” or “Settings” section. Within this area, there is usually an option to manage your plan, downgrade, or cancel the subscription.
- Via Direct Contact: Some services require users to send an email to a support address or fill out a contact form to initiate the cancellation process. This method can sometimes lead to delays or “retention efforts” from the company.
- Through a Dedicated Cancellation Page: Less common but highly user-friendly, some services have a specific page linked from their footer or FAQ that outlines the cancellation steps.
What to Do If Cancellation Steps Are Unclear
Given the absence of explicit instructions on Closeby.co’s homepage: Dulcesol.com Review
- Log In to Your Account: The first step would be to log in using the “Login” link https://closeby.co/users/sign_in. Once inside the user dashboard, meticulously search for sections related to “Account Settings,” “Billing,” “Subscription,” “Plan Management,” or similar terminology.
- Look for Billing/Subscription Tabs: These sections usually contain details about your current plan, payment methods, and an option to change or cancel your subscription.
- Check for an FAQ or Help Section: If the dashboard doesn’t immediately reveal a cancellation option, look for a “Help,” “FAQ,” or “Support” link within the logged-in area. These sections often contain articles on managing subscriptions.
- Initiate Contact Directly: If all else fails, you would likely need to find a way to contact Closeby.co directly. While a dedicated “Contact Us” page isn’t prominent, you might be able to find a support email address or a contact form once you are logged into the service or by thoroughly searching the “About Us” https://closeby.co/about or “Features” https://closeby.co/features pages for any hidden contact details.
Importance of Clear Cancellation Policies
From an ethical standpoint, it is paramount for any subscription service to have a clear, easily accessible, and straightforward cancellation policy.
Ambiguity around how to cancel can be frustrating for users and can even lead to accusations of “dark patterns” – design choices that make it difficult for users to stop using a service.
Transparent cancellation policies build trust and demonstrate respect for the user’s autonomy and financial choices.
The current lack of this transparency on Closeby.co’s public-facing site is a notable area for improvement.
Closeby.co Pricing Structure
Closeby.co offers a tiered pricing model that aims to cater to businesses of different sizes, from those with a handful of locations to large enterprises. Adventurewhitemountain.com Review
The pricing structure is relatively simple and is presented upfront on the homepage, which is a positive aspect for transparency regarding cost.
Overview of Pricing Tiers
The pricing is segmented into three distinct tiers based on the number of locations a business needs to manage:
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Free Tier:
- Cost: Free
- Locations: Up to 5 locations
- Key Benefit: This tier is ideal for very small businesses, startups, or individuals who want to test the service without any financial commitment. It allows for full functionality for a limited number of locations, making it a good entry point.
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Standard Tier:
- Cost: $9.99
- Locations: Up to 100 locations
- Key Benefit: This tier is suitable for small to medium-sized businesses with multiple branches or a growing number of points of presence. At $9.99, it offers a cost-effective solution for expanding beyond the free tier’s limitations.
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Premium Tier: Gammatraffic.com Review
- Cost: $19.99
- Locations: Up to 10,000 locations
- Key Benefit: Designed for larger businesses, franchises, or organizations with an extensive network of locations. This tier provides significant scalability at a relatively low monthly cost for such a large volume of locations.
Additional Pricing Notes
The website also highlights:
- No hidden fees or setup costs: This is a strong selling point, ensuring businesses understand the total cost upfront without surprises.
- Mapbox access token required: This is a crucial detail. While Closeby.co charges for its service, the underlying mapping technology, Mapbox, may have its own usage-based costs. Businesses considering Closeby.co would need to factor in potential Mapbox fees, especially for high-volume map loads, though Mapbox itself offers a generous free tier. This dependency is something to clarify before committing, as it impacts the overall cost of ownership.
Analysis of Value
The pricing model appears competitive, especially the top tier at $19.99 for 10,000 locations, which represents significant value.
For many businesses, particularly those looking for a straightforward store locator without the complexities of a full-fledged Geographic Information System GIS, these prices are attractive.
The free tier is also a valuable offering, allowing businesses to test the waters before investing.
However, the value proposition is still tied to the missing transparency elements discussed earlier. Kenguin.net Review
A low price is appealing, but it doesn’t compensate for a lack of clear terms of service, robust customer support, or explicit data security policies.
Businesses seeking a long-term, reliable partner will weigh the pricing against the overall trustworthiness and completeness of the service offering.
The “Mapbox access token” requirement adds a layer of complexity to the true cost analysis, as it introduces another service’s pricing and terms into the equation.
Closeby.co vs. Competitors
When evaluating Closeby.co, it’s helpful to compare its offerings against established competitors in the store locator and mapping solutions market.
This comparison sheds light on where Closeby.co excels due to its simplicity and where it falls short compared to more comprehensive, albeit often more complex, platforms. Kanesfurniture.com Review
Closeby.co’s Niche: Simplicity and Affordability
Closeby.co’s primary appeal lies in its simplicity, quick integration, and low pricing. It targets businesses that need a functional, customizable store locator without the overhead of advanced geographic information systems GIS or complex developer tools. The “copy and paste” integration and straightforward tiered pricing including a generous free tier make it accessible to small and medium-sized businesses SMBs and those with limited technical resources. Its focus is on solving one specific problem: providing a visually appealing map to guide customers to physical locations.
Comparison with Major Players e.g., Google Maps Platform, Mapbox
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Google Maps Platform:
- Complexity & Features: Far more robust, offering a vast array of APIs for geocoding, directions, street view, places details, and real-time data. Highly customizable for developers, but requires more technical expertise.
- Pricing: Usage-based pay-as-you-go, with a significant free tier. Can become expensive for very high usage, but offers immense scalability and functionality.
- Trust & Reliability: Industry standard, backed by Google, with extensive documentation, security, and support.
- Closeby.co vs. Google Maps: Closeby.co is a simplified, pre-built widget. Google Maps is a foundational platform for developers to build highly custom, sophisticated location-based applications. Closeby.co is ideal for quick deployment. Google Maps is for deep integration and advanced needs.
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Mapbox:
- Complexity & Features: Offers highly customizable vector maps, powerful search, and navigation SDKs. Strong on visual design and data visualization. Also requires developer knowledge for full utilization.
- Pricing: Tiered, usage-based pricing. Generous free tier.
- Trust & Reliability: Reputable, developer-centric mapping platform with good documentation and a strong community.
- Closeby.co vs. Mapbox: Closeby.co essentially utilizes Mapbox’s core mapping technology, acting as a user-friendly wrapper. If a business wants deep control over map styling and advanced features, they would go directly to Mapbox. If they want a ready-made, plug-and-play solution using Mapbox, Closeby.co fits that bill. The main difference is the level of technical involvement required and the direct access to Mapbox’s full suite of tools.
Comparison with Specialized Store Locator Services e.g., Storepoint, Localizer
- Storepoint / Localizer:
- Complexity & Features: These services often sit between Closeby.co and the major platforms. They offer pre-built locators like Closeby.co but might include slightly more advanced features such as advanced filtering, lead capture forms, or more detailed analytics without requiring deep coding.
- Pricing: Typically subscription-based, with varying tiers.
- Trust & Reliability: Often provide more explicit support channels, terms of service, and privacy policies than Closeby.co currently displays.
- Closeby.co vs. Storepoint/Localizer: Closeby.co seems to emphasize extreme simplicity and minimalist features. Other dedicated locator services might offer a broader range of out-of-the-box functionalities e.g., appointment booking integration, multi-language support and greater transparency in their operations for a potentially higher price point. Closeby.co’s strength is its bare-bones efficiency and affordability.
Conclusion on Competition
Closeby.co positions itself as a streamlined, budget-friendly option for basic store locator needs.
Its key competitive advantages are ease of use and attractive pricing. Aldarint.com Review
However, its significant disadvantage lies in the lack of transparency regarding legal terms, privacy, security, and comprehensive customer support.
More established and often slightly more expensive competitors provide these crucial elements, fostering greater trust and offering more robust features for businesses that prioritize reliability and comprehensive functionality.
For a business looking for a quick, low-cost solution and willing to overlook the missing transparency, Closeby.co might seem appealing.
For those prioritizing long-term reliability, data security, and clear terms, investing in a more transparent and comprehensive alternative is advisable.
How to Cancel Closeby.co Free Trial
Canceling a free trial for any online service is a critical step for users to avoid unintended charges. Moccamaster.com Review
Similar to subscription cancellations, the specific process for terminating a free trial with Closeby.co is not explicitly detailed on its public-facing homepage.
This lack of clear guidance can be a point of concern for users.
General Practices for Free Trial Cancellation
Most SaaS Software as a Service providers, including those offering store locator services, follow a common pattern for free trial management:
- Automated Conversion to Paid: Many free trials automatically convert into a paid subscription if not canceled before the trial period ends. This is a standard business practice, and users are typically informed of this during the signup process or in their initial welcome emails.
- Cancellation via User Dashboard: The most user-friendly method involves logging into the user’s account and navigating to a “Settings,” “Subscription,” “Billing,” or “Manage Plan” section. Within this area, there should be an option to view the trial status and cancel it before it rolls into a paid plan.
- Email Reminders: Reputable services usually send email reminders a few days before the trial period is set to expire, giving users a heads-up and a final opportunity to cancel.
Steps to Attempt Cancellation of Closeby.co Free Trial
Given that Closeby.co offers a “Free for up to 5 locations” tier and implies a free trial for higher tiers by saying “Get started for free.
No hidden fees or setup costs,” the following steps would generally apply: Adclickr.com Review
- Log In to Your Closeby.co Account: Access your account using the “Login” link https://closeby.co/users/sign_in. This is the gateway to managing your service.
- Navigate to Account/Billing Settings: Once logged in, meticulously search the user interface for sections or tabs labeled “Account,” “My Account,” “Settings,” “Billing,” “Subscriptions,” or “Plan Management.” These are the most common locations for managing trial status.
- Look for “Cancel Trial” or “Change Plan”: Within the relevant settings section, there should ideally be a clear option to “Cancel Trial,” “Downgrade Plan,” or “Manage Subscription.” If you initiated a trial for a paid tier e.g., beyond 5 locations, this is where you would look to prevent the automatic transition to a paid subscription.
- Confirm Cancellation: Always ensure you receive a confirmation message or email indicating that your trial has been successfully canceled. This is crucial for proof of cancellation and to avoid unexpected charges.
- Check for Contact Information: If no clear cancellation option is found within the dashboard, search for any accessible contact information email, support form within the logged-in area. It might be necessary to directly contact Closeby.co support to request trial termination.
The Importance of Transparency for Free Trials
From an ethical standpoint, it is crucial for businesses offering free trials to be explicitly clear about:
- Trial Duration: How long does the free trial last?
- Auto-Conversion: Will the trial automatically convert to a paid subscription?
- Cancellation Process: What are the exact steps to cancel the trial and avoid charges?
The current state of Closeby.co’s public website, which lacks clear guidance on these points, is a significant area for improvement.
Transparency in free trial terms and cancellation procedures fosters user trust and ensures a positive user experience, even if a user decides not to continue with the paid service.
Businesses should prioritize making these processes as simple and transparent as possible to align with ethical digital practices.
FAQ
What is Closeby.co?
Closeby.co is an online service designed to provide businesses with a customizable, embeddable store locator map for their websites, aiming to help customers easily find physical locations. Erasmusflat.com Review
How does Closeby.co integrate with a website?
Closeby.co integrates by providing a simple “copy and paste” code snippet that businesses can embed directly onto their website pages or use as a custom overlay.
Does Closeby.co require a Mapbox access token?
Yes, Closeby.co explicitly states that a “Mapbox access token required to activate map,” indicating its reliance on the Mapbox platform for its core mapping functionality.
Is there a free option for Closeby.co?
Yes, Closeby.co offers a free tier that allows businesses to manage and display up to 5 locations.
What are the pricing tiers for Closeby.co?
Closeby.co has three pricing tiers: Free up to 5 locations, $9.99 up to 100 locations, and $19.99 up to 10,000 locations.
Does Closeby.co have hidden fees?
According to its website, Closeby.co states “No hidden fees or setup costs” for its service, though users need to factor in potential Mapbox usage costs. Safeguardssinc.com Review
Can I customize the appearance of the Closeby.co locator?
Yes, Closeby.co offers customization options, allowing businesses to match their brand’s colors, fonts, and style with custom theming.
Does Closeby.co offer analytics for map usage?
Yes, Closeby.co allows users to “Track map usage,” including searches visitors make and locations they view, with integration for Google Analytics.
Can customers search for locations by city name on Closeby.co?
Yes, the Closeby.co locator enables customers to search by city name, and it automatically sorts locations by distance.
Does Closeby.co provide automatic links for directions?
Yes, Closeby.co creates “Automatic links for directions,” making it easy for customers to get navigation instructions to a business’s location.
How can I manage my locations in Closeby.co?
Locations can be managed within Closeby.co’s simple interface or by syncing data with Google Sheets for bulk updates.
What kind of details can be added per location in Closeby.co?
Businesses can add “in-depth details per location,” which typically includes information like operating hours, contact details, and specific services for each physical address.
Are new features frequently released for Closeby.co?
The Closeby.co website indicates that “New features always being released,” suggesting ongoing development and updates to the service.
Where can I find the Terms of Service or Privacy Policy for Closeby.co?
Based on the publicly available homepage, comprehensive Terms of Service or Privacy Policy links are not immediately visible or easily discoverable.
Is customer support easily accessible for Closeby.co users?
Based on the homepage, direct contact information or explicit support channels beyond login/signup are not prominently displayed, which might require users to seek contact within their account dashboard.
How do I cancel my Closeby.co subscription?
Specific instructions for canceling a Closeby.co subscription are not explicitly detailed on the public website.
Typically, cancellation options are found within the user’s account dashboard under billing or subscription settings.
How do I cancel a Closeby.co free trial?
Similar to subscription cancellation, details for canceling a free trial are not explicitly listed on the homepage.
Users would generally log into their account and look for options to manage or cancel their trial in the billing or account settings.
What happens if I don’t cancel my Closeby.co free trial?
If you have a free trial that converts to a paid plan, it will likely automatically transition to a paid subscription at the end of the trial period if not canceled beforehand, as is common with many SaaS products.
Can Closeby.co integrate with delivery apps?
Yes, the website mentions that Closeby.co can “Integrate delivery apps and other services” with its locator feature.
Who is Closeby.co best suited for?
Closeby.co appears best suited for small to medium-sized businesses or those with limited technical resources who need a simple, cost-effective, and customizable store locator solution without advanced GIS complexities.
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