Based on looking at the website, Brickyourself.com.au appears to offer a unique service for creating custom LEGO® figures of individuals. However, a thorough review reveals several significant shortcomings that raise concerns about its operational transparency and overall reliability, leading us to not recommend it at this time.
Here’s an overall review summary:
- Website Professionalism: Moderate, with a clear layout but some navigation issues.
- Product Clarity: Good, the process of creating a figure is well-explained.
- Operational Status: Currently paused for individual figure production as of March 20, 2025, due to “business restructuring.” This is a major red flag.
- Customer Support Information: Limited to an email address and a phone number; no clear support hours or typical response times are provided.
- Transparency: Lacking in key areas such as a clear privacy policy, terms of service, and refund/returns policy.
- Trust Signals: No visible customer testimonials on the homepage beyond linked gallery photos, and no clear security badges for transactions.
- Ethical Considerations (Islamic Perspective): The product itself (custom LEGO figures) is permissible. The ethical concerns arise from the operational transparency and reliability issues of the business.
While the concept of custom LEGO® figures is appealing, the current operational pause and the lack of essential website elements like comprehensive policies make it difficult to ascertain the long-term viability or reliability of Brickyourself.com.au. For a website dealing with custom orders and payments, the absence of a clear privacy policy, terms of service, and a transparent returns process is a significant drawback. Furthermore, the temporary halt in individual figure production, with an unspecified resumption date, suggests instability, which is not ideal for customers seeking a reliable service. Therefore, it’s advisable to explore more established and transparent alternatives for similar creative gifts.
Here are some better alternatives for thoughtful, ethical, and non-edible gifts:
-
- Key Features: Turn personal photos or artwork into unique jigsaw puzzles. Available in various piece counts and materials.
- Average Price: A$30 – A$80
- Pros: Highly personal and engaging, provides a fun activity, durable keepsake. Many providers offer high-quality prints and materials.
- Cons: Can be time-consuming to assemble, image quality relies on the original photo, not all providers offer Australian shipping at reasonable rates.
-
Personalised Photo Albums/Books
- Key Features: Create a professional-quality book or album filled with cherished memories, customisable covers, layouts, and captions.
- Average Price: A$40 – A$150+ (depending on size, pages, and cover type)
- Pros: Excellent for preserving memories, highly sentimental, wide range of customisation options. Tangible and long-lasting.
- Cons: Requires time and effort to design, can be expensive for larger or premium editions.
-
Customised Engraved Wooden Gifts
- Key Features: From cutting boards and picture frames to decorative plaques, these items can be engraved with names, dates, or special messages.
- Average Price: A$25 – A$100
- Pros: Natural and elegant aesthetic, highly durable, eco-friendly option. Offers a timeless, personalised touch.
- Cons: Limited design flexibility compared to print, wood type can influence price, may require specific care.
-
- Key Features: A print or poster depicting the unique star constellation at a specific time and location, such as a birth or wedding date.
- Average Price: A$60 – A$120
- Pros: Deeply meaningful and romantic, visually appealing, a unique way to commemorate special moments.
- Cons: Requires accurate date and location information, primarily a decorative item, can be a niche gift.
-
Custom Engraved Drinkware (Non-Alcoholic Use)
- Key Features: High-quality glassware or reusable water bottles engraved with names, initials, or bespoke designs. Ensure it’s for non-alcoholic use.
- Average Price: A$20 – A$70 per item
- Pros: Practical and stylish, durable, suitable for daily use. A thoughtful gift that gets regular use.
- Cons: Limited to text or simple graphics for engraving, potential for breakage with glass items, care instructions might vary.
-
Personalised Art Prints/Portraits (Digital or Physical)
- Key Features: Commissioned artwork, digital caricatures, or prints based on photos, offering a unique artistic representation.
- Average Price: A$50 – A$200+ (highly variable based on artist and medium)
- Pros: Highly creative and unique, can capture personality, often becomes a cherished display item.
- Cons: Quality depends heavily on the artist, can be more expensive, digital files require printing, physical prints need framing.
-
- Key Features: Create stamps with names, addresses, logos, or unique designs for personal or professional use on paper, fabric, etc.
- Average Price: A$20 – A$60
- Pros: Practical for crafting, branding, or personalising items; long-lasting and reusable.
- Cons: Limited to monochromatic designs, ink pads need replacing, not suitable for all surfaces.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Brickyourself.com.au Review & First Look
Upon initial examination, Brickyourself.com.au presents itself as a niche e-commerce platform offering custom LEGO® figures. The homepage immediately clarifies its core service: “MAKE YOURSELF AS A LEGO® FIGURE!” This direct approach is commendable, providing an immediate understanding of what the site offers. The visual design is clean and generally aligns with the playful, creative nature of LEGO, using vibrant imagery of custom figures. However, a critical piece of information immediately stands out: a prominent banner stating, “PLEASE BE ADVISED THAT DUE TO BUSINESS RESTRUCTURING WE HAVE TEMPORARILY PAUSED OUR INDIVIDUAL FIGURE PRODUCTION SERVICES AS OF MARCH 20, 2025. BULK ORDERS AND PREMIUM SETS ARE STILL AVAILABLE BY REQUEST @ [email protected].” This is a significant operational hurdle that impacts the primary service advertised and raises questions about the business’s current stability and future direction.
The site provides a step-by-step breakdown of the customisation process: discovering interests, designing the head and hair, finding the figure’s style, and finally adding accessories. This structured explanation is helpful for potential customers to understand the creative journey. Furthermore, there are links to “Know More” that lead to dedicated pages detailing this process further. A gallery of “Latest Photos” showcases previous creations, which is crucial for demonstrating the quality and range of their work. While the concept is engaging and the explanation of the process is clear, the current service pause significantly detracts from the user experience and overall trustworthiness for individual orders.
Website Design and User Experience
The website’s design is fairly straightforward, prioritising visual appeal with large images of LEGO figures. Navigation is present but not immediately intuitive; key policy links (if they exist) aren’t prominently displayed in the header or footer. The “Design Your Figure Now!” calls to action are clear, but their effectiveness is undermined by the service pause. The mobile responsiveness of the site is adequate, adapting reasonably well to smaller screens. However, the lack of a robust footer with essential legal and customer service links is a glaring omission for an e-commerce site.
Initial Impressions and Red Flags
The most significant red flag is the announced temporary pause in individual figure production. While the business restructuring explanation is given, the lack of a specific timeframe for resumption creates uncertainty. For consumers looking to purchase a personalised item, this kind of indefinite halt can be a deal-breaker. Furthermore, the absence of easily accessible links to a comprehensive privacy policy, terms and conditions, or a returns policy on the homepage immediately raises concerns about consumer rights and data protection, which are fundamental for any online business operating ethically, especially in Australia, where consumer laws are robust.
Operational Status and Service Availability
The announcement regarding the temporary pause in individual figure production is paramount for any potential customer. This change in operational status directly impacts the core offering of Brickyourself.com.au. As of March 20, 2025, the primary service of creating “MAKE YOURSELF AS A LEGO® FIGURE!” for individual customers is unavailable. This is a critical piece of information that significantly alters the website’s utility for its advertised purpose. While they mention an expectation to resume “in the coming weeks,” the lack of a definite timeline or a mechanism to notify interested parties about the resumption creates an environment of uncertainty.
Impact on Individual Orders
For customers hoping to order a single custom LEGO figure, this pause means their desired service is currently inaccessible. The website does not provide a clear alternative or a waiting list option for individual orders, directing users instead to inquire about bulk orders or premium sets via email. This significantly limits the immediate functionality and appeal for most casual visitors who are likely interested in a single personalised item.
Availability of Bulk Orders and Premium Sets
Despite the individual order pause, Brickyourself.com.au explicitly states that “BULK ORDERS AND PREMIUM SETS ARE STILL AVAILABLE BY REQUEST @ [email protected].” This suggests a shift in their business model, at least temporarily, towards larger-scale clients or specific product lines. However, the details on what constitutes a “premium set” or the minimum quantity for “bulk orders” are not clarified on the homepage, requiring customers to initiate an email inquiry. This adds a layer of friction to the purchasing process for these remaining services.
Business Restructuring Implications
The mention of “business restructuring” typically implies significant internal changes, which can range from operational adjustments to a complete overhaul of their service delivery. While businesses often undergo such processes, announcing a complete halt on their core service without a clear roadmap for resumption can erode customer confidence. It signals potential instability or a re-evaluation of their core market, which can be unsettling for consumers accustomed to seamless online transactions.
Brickyourself.com.au Features
While the primary service of individual custom figure creation is currently paused, the website highlights several features related to its original offering and the process involved. These features, though temporarily unavailable for individual orders, provide insight into the potential quality and customisation depth when the service is active.
Customisation Process Breakdown
The site clearly outlines a four-step customisation process, designed to give customers a clear understanding of how their figure is brought to life: Graphiker.com.au Review
- Discovering the Person: This initial step involves understanding the individual’s appearance and main interests. This suggests a consultation phase, likely through submitted photos or descriptions.
- Head & Hair Selection: From “hundreds of different heads & hairstyles,” the selection process aims to match the figure’s appearance. This indicates a broad inventory of LEGO elements.
- Figure’s Style & Clothing: Customers can request specific clothing items or a general style/theme. This allows for a high degree of personalisation to reflect hobbies, professions, or personal taste.
- Accessory Integration: The final step involves adding accessories from “literally thousands of pieces.” This promises a unique personality for each figure, allowing for intricate details that truly capture the individual.
Gallery of Previous Work
A prominent feature on the homepage is the “Latest Photos” section, linking to a Flickr album. This gallery is crucial as it serves as a portfolio of their completed work, showcasing the variety and quality of custom figures they have created. Examples such as “Keen Eyed Spartan,” “Magical Shopper,” and “Space Jedi” demonstrate the creative range and attention to detail. This visual proof is vital for building trust and illustrating the potential outcome of their service.
Australian Owned and Operated
The website explicitly states, “Brick Yourself is Australian owned and operated.” This detail can be a significant draw for local customers who prefer to support domestic businesses. It also implies compliance with Australian consumer laws, although the lack of accessible policy documents on the site itself diminishes this reassurance.
Not Sponsored or Endorsed by LEGO
An important disclaimer is provided: “and not sponsored or endorsed by the LEGO group.” This clarifies their independent status, managing expectations that they are not an official LEGO service but rather a creative customisation business utilising LEGO elements. This is a responsible disclosure and typical for third-party customisers.
Brickyourself.com.au Cons
Despite the appealing concept, a critical review of Brickyourself.com.au reveals several significant drawbacks and areas of concern, particularly from a consumer protection and reliability standpoint. These cons collectively weigh against a strong recommendation, especially given the ethical considerations for online businesses.
Operational Instability
The most prominent con is the “temporarily paused” individual figure production as of March 20, 2025. This indefinite suspension of their core service renders the website largely non-functional for its advertised primary purpose. While “business restructuring” is cited, the lack of a clear resumption date or a mechanism for updates creates significant uncertainty. This indicates an unstable operational status that can leave potential customers frustrated and unable to complete their desired purchase.
Lack of Transparent Policies
A major red flag is the absence of easily accessible and comprehensive legal policies on the homepage or in the main navigation. There are no prominent links to:
- Privacy Policy: Crucial for understanding how customer data is collected, stored, and used.
- Terms of Service/Conditions: Essential for outlining the agreement between the business and the customer, including rights, responsibilities, and limitations.
- Refund and Returns Policy: Absolutely vital for any e-commerce business, detailing how issues with orders, defects, or customer dissatisfaction are handled. Without this, customers have no clear recourse for problems.
- Shipping Information: No clear details on shipping costs, delivery times, or tracking methods for bulk or premium orders.
This lack of transparency makes it difficult for consumers to understand their rights and the business’s obligations, which is a fundamental requirement for a trustworthy online vendor.
Limited Customer Support Information
While a phone number (0432 471 225) and an email address ([email protected]) are provided, there is no information regarding customer support hours, typical response times, or alternative contact methods. This limited communication channel can be frustrating if customers encounter issues or have pre-sales questions that require immediate attention.
No Visible Customer Testimonials/Reviews
The homepage displays a gallery of past work, which is good, but it lacks visible customer testimonials or reviews directly on the site. While they have a Facebook link, integrating positive feedback directly on the website would significantly build trust and social proof, especially for a bespoke service.
Outdated Information
The “Latest Photos” link to Flickr, which can be an external point of failure or an outdated platform for some users. Ensuring all content, including galleries, is directly integrated or consistently updated within the website’s framework would enhance professionalism. The date of the individual figure production pause (March 20, 2025) might also suggest that the website content itself is not frequently updated, further contributing to a sense of dormancy. Igreenenergy.com.au Review
Reliance on Email for Key Inquiries
For bulk orders and premium sets, the website directs customers to inquire via email. While this is acceptable for custom quotes, the absence of a clear product catalogue, pricing tiers, or a more structured inquiry form for these services adds friction to the customer journey.
Brickyourself.com.au Pricing
Details regarding the pricing structure for Brickyourself.com.au’s custom LEGO® figures are conspicuously absent from the homepage. This lack of transparency around cost is a significant oversight for an online service. Typically, businesses offering custom products would provide at least a starting price, a pricing guide, or a clear mechanism for obtaining a quote.
Undisclosed Individual Figure Pricing
Before the temporary pause, the website gave no indication of the cost associated with creating an individual custom LEGO® figure. This means potential customers would have had to go through the design process or contact the business directly to get a quote. This lack of upfront pricing can be a deterrent for customers who prefer to understand the potential cost before investing time in the customisation process. The website simply invites users to “Design Your Figure Now!” without a clear price point, which can lead to frustration if the final quote exceeds their budget or expectations.
Bulk Orders and Premium Sets: Quote-Based
For the currently available services, “BULK ORDERS AND PREMIUM SETS,” the website explicitly states that these are “BY REQUEST @ [email protected].” This implies a quote-based system, where customers need to describe their requirements via email to receive a price. While custom and bulk orders often necessitate tailored pricing, the absence of even an estimated price range or minimum order value for these categories makes initial budget planning impossible for interested parties. This approach can be efficient for the business, but it shifts the burden of information gathering onto the customer, potentially reducing conversion rates for those seeking quick answers.
No Pricing Tiers or Examples
A well-structured custom service often presents pricing tiers based on complexity, number of accessories, or figure count. Brickyourself.com.au does not offer any such examples or a breakdown of how different customisation choices might impact the final price. For instance, whether adding more accessories significantly increases the cost, or if certain rare LEGO elements command a premium, remains undisclosed. This opacity makes it difficult for customers to budget or compare the service against potential alternatives.
Implications of Undisclosed Pricing
The lack of transparent pricing has several implications:
- Customer Frustration: Customers may feel their time is wasted if they go through an inquiry process only to find the price is out of their budget.
- Reduced Conversion: Many online shoppers prefer immediate pricing information to make quick purchasing decisions. The necessity to inquire can cause potential customers to leave the site.
- Perception of Higher Cost: When prices are not listed, there can be a subconscious assumption that the service is expensive, leading some to look elsewhere without even inquiring.
- Competitive Disadvantage: In a market where similar customisation services might provide clearer pricing, Brickyourself.com.au’s approach could place it at a disadvantage.
Overall, the absence of any public pricing information is a significant limitation and a factor that detracts from the user-friendliness and transparency of the website.
Brickyourself.com.au vs. Competitors
When evaluating Brickyourself.com.au, it’s essential to compare its offering and operational model against other services in the customisation market, particularly those dealing with personalised gifts or custom figures. While direct competitors in the exact custom LEGO minifigure niche might be limited, broader custom gift services offer a contrast in terms of transparency, operational stability, and customer experience.
Operational Stability: A Key Differentiator
This is where Brickyourself.com.au significantly lags. The indefinite pause on individual figure production is a critical operational instability. In contrast, reputable competitors in the custom gift space (e.g., personalised apparel, photo gifts, custom artwork) typically maintain consistent service availability, clear order processing times, and robust fulfilment capabilities. For instance, major online print services like Vistaprint or local customisation shops generally operate without such widespread service interruptions for their core offerings. This reliability is a fundamental expectation for online shoppers.
Transparency and Policy Accessibility
Many established custom gift providers, whether large platforms or smaller niche businesses, prioritise transparent legal policies. Websites like Redbubble for custom art prints or Snapfish for photo products clearly display links to their Privacy Policy, Terms of Service, and Shipping/Returns information. Brickyourself.com.au’s lack of easily accessible comprehensive policies puts it at a significant disadvantage, as it undermines customer trust and makes it difficult for consumers to understand their rights and the business’s obligations. This stands in stark contrast to industry best practices. Bamboobody.com.au Review
Pricing Clarity
Competitors, even those offering highly customised products, often provide transparent pricing structures, starting prices, or a clear quote generation tool. For example, custom apparel sites might show a base price per item with clear add-ons for specific designs or quantities. Brickyourself.com.au’s absence of any public pricing information for its core individual figure service (when available) and its reliance on email inquiries for bulk/premium orders creates friction and can deter potential customers who prefer upfront cost visibility.
Customer Support and Engagement
Reputable online businesses typically offer multiple customer support channels (live chat, phone, email, FAQ sections) and provide clear information on response times. While Brickyourself.com.au offers a phone and email, the lack of detailed support information or comprehensive FAQ sections is a drawback. Competitors often invest heavily in user-friendly self-service options and proactive communication regarding order status or service updates.
Trust Signals and Social Proof
Many online customisation services prominently feature customer reviews, testimonials, and star ratings to build social proof. Platforms like Etsy, for example, thrive on transparent buyer feedback. While Brickyourself.com.au showcases a gallery of past work, the absence of integrated customer testimonials or reviews on its homepage means it misses an opportunity to build immediate trust and demonstrate customer satisfaction directly on its own platform.
In summary, while Brickyourself.com.au offers a unique and appealing product concept, its current operational instability, lack of transparency regarding policies and pricing, and comparatively limited customer support infrastructure place it well behind the standards set by more established and reliable customisation businesses in the broader online market.
How to Cancel Brickyourself.com.au Subscription (N/A)
Based on the information available on the Brickyourself.com.au homepage, there is no indication that the service operates on a subscription model. The website appears to offer one-off custom product creation rather than recurring services or membership plans. Therefore, the concept of “cancelling a subscription” to Brickyourself.com.au does not apply based on the current public information.
The website’s content focuses solely on the creation and purchase of custom LEGO® figures, either individually (though currently paused) or as bulk/premium orders. There are no mentions of:
- Monthly or annual fees
- Membership benefits
- Recurring billing cycles
- Account management portals for subscription settings
If a customer has placed an order (for bulk or premium sets, or had done so previously for individual figures), the process would involve managing that specific order, rather than a subscription. For any issues related to an existing order, such as changes or cancellations, customers would need to directly contact Brickyourself.com.au via their provided email address ([email protected]) or phone number (0432 471 225). Without a clear “Terms of Service” or “Refund/Cancellation Policy” on the site, the specific steps or conditions for altering or cancelling a placed order remain ambiguous and would likely be handled on a case-by-case basis through direct communication with the business.
Therefore, for any customer inquiries related to purchases or potential orders, direct communication with Brickyourself.com.au is the only advised method, as there is no self-service subscription management feature available.
How to Cancel Brickyourself.com.au Free Trial (N/A)
Similar to the discussion on subscriptions, there is no evidence or mention of a “free trial” service offered by Brickyourself.com.au on its homepage. The website’s business model revolves around the sale of custom LEGO® figures, which are physical products, rather than a service that would typically involve a trial period.
The typical scenario for a free trial is associated with software, digital services, or subscription-based platforms where users can experience a product or service for a limited time without charge before committing to a paid plan. Brickyourself.com.au’s operations, as described, do not align with this model. The process outlined is a direct commission for a custom item, not a service that is trialled. Medicii.com.au Review
Therefore, customers considering Brickyourself.com.au for a custom LEGO® figure will not encounter a free trial offer that needs to be cancelled. Any engagement with the service would involve a direct purchase transaction for the custom product. If a customer wishes to inquire about the process or potential designs without committing to a purchase, they would need to communicate directly with Brickyourself.com.au, but this would be a pre-sales inquiry, not a free trial of a service.
For any concerns related to an order placed (e.g., if a payment was made and the customer wishes to cancel before production), the only course of action would be to contact the company using the provided contact details ([email protected] or 0432 471 225) to discuss the possibility of cancellation or modification, as no specific cancellation policy is publicly available on their website.
FAQ
What is Brickyourself.com.au?
Brickyourself.com.au is an Australian-owned and operated online service that specialises in creating custom LEGO® figures designed to resemble individuals, often based on their appearance and interests.
Is Brickyourself.com.au currently accepting individual custom figure orders?
No, as of March 20, 2025, Brickyourself.com.au has temporarily paused its individual figure production services due to business restructuring. They expect to resume in the coming weeks, but no specific date is provided.
Can I still place bulk orders or order premium sets from Brickyourself.com.au?
Yes, bulk orders and premium sets are still available by request. You need to contact them via email at [email protected] to inquire about these services.
How does the customisation process work at Brickyourself.com.au?
The process involves four main steps: discovering the person’s look and interests, selecting a suitable head and hairstyle, choosing clothing style or theme, and finally adding accessories to give the figure a unique personality.
Is Brickyourself.com.au affiliated with the LEGO Group?
No, Brickyourself.com.au explicitly states that it is not sponsored or endorsed by the LEGO Group. They operate independently, using LEGO elements for their custom creations.
Where can I see examples of Brickyourself.com.au’s previous work?
The website features a “Latest Photos” section on its homepage, which links to a Flickr gallery showcasing various custom figures they have created.
Does Brickyourself.com.au have a clear pricing list on their website?
No, specific pricing for individual figures (when available) or for bulk/premium sets is not publicly listed on their website. Inquiries for pricing need to be made directly via email for bulk and premium orders.
What customer support options does Brickyourself.com.au offer?
They provide a phone number (0432 471 225) and an email address ([email protected]) for contact. There is no information regarding typical response times or customer service hours. Wscgroup.com.au Review
Are there any terms of service or privacy policy documents available on Brickyourself.com.au?
No, the website does not prominently display easily accessible links to comprehensive terms of service, privacy policy, or refund/returns policy documents on its homepage or in its main navigation.
How long does it take for Brickyourself.com.au to produce a custom figure?
The website does not provide specific production or delivery timelines, especially given the current pause in individual figure production. For bulk or premium orders, this information would likely be part of the quote process.
Is it safe to order from Brickyourself.com.au given the business restructuring?
The temporary pause in individual production and the lack of transparent policies introduce an element of uncertainty. It’s advisable to proceed with caution and clarify all details for bulk orders before committing.
What kind of accessories does Brickyourself.com.au offer for custom figures?
They claim to offer “literally thousands of pieces to choose from” for accessories, allowing for extensive personalisation to capture the figure’s unique personality.
Can I request specific clothing items for my custom LEGO figure?
Yes, the website indicates that customers can request specific items of clothing or a certain style/theme for their figure’s attire.
What is the primary purpose of Brickyourself.com.au?
The primary purpose is to create unique, personalised gifts in the form of custom LEGO® figures that resemble specific individuals.
Does Brickyourself.com.au ship internationally?
The website states it is “Australian owned and operated,” but it does not explicitly mention international shipping options or policies. This information would need to be confirmed directly with them.
What information do I need to provide to Brickyourself.com.au to create my figure?
To begin, they “discover what the person looks like and what their main interests are.” This typically involves providing photos and descriptions of the individual.
Is there an online design tool to create my figure on Brickyourself.com.au?
The website mentions “Click here to start & here for examples of our work” and “Design Your Figure Now!”, implying an interactive process, but the detailed interface is not shown or explained on the homepage.
What are some ethical gift alternatives if I’m looking for a personalised item?
Ethical alternatives include Custom Jigsaw Puzzles, Personalised Photo Albums/Books, Customised Engraved Wooden Gifts, Personalised Star Maps, Custom Engraved Drinkware (Non-Alcoholic Use), Personalised Art Prints/Portraits, and Custom Rubber Stamps.
Theblackveilbookshop.com.au Review
How do I contact Brickyourself.com.au for a bulk order inquiry?
You can send an email to [email protected] with your request for bulk orders or premium sets.
What should I do if I have a problem with an existing order from Brickyourself.com.au?
Given the lack of a formal return or refund policy, your best course of action would be to contact them directly via email at [email protected] or by calling 0432 471 225 to discuss your issue.
Leave a Reply