Based on looking at the website Cherwell.com, it appears to be a legitimate and professional platform focused on IT and cybersecurity solutions.
The site, now operating under the Ivanti brand, offers a comprehensive suite of tools designed to manage, secure, and optimize IT environments for businesses of all sizes.
It emphasizes “Everywhere Work,” providing solutions for unified endpoint management, enterprise service management, network security, and exposure management.
The site highlights its commitment to secure remote work, enhanced employee experiences, and actionable asset insights.
Here’s an overall review summary:
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- Legitimacy: Appears legitimate and professional.
- Purpose: Provides IT and cybersecurity solutions for businesses.
- Ethical Considerations Islamic Perspective: The core services IT management, security are inherently permissible and beneficial. There are no obvious elements that directly contradict Islamic ethical principles. The focus on efficiency, security, and responsible asset management aligns with principles of stewardship and productivity.
- Transparency: Offers clear descriptions of services and includes links to research reports, customer spotlights, and demo requests.
- Customer Trust: Claims to be “Trusted by over 34,000 customers worldwide.”
While the core offerings of Cherwell.com now Ivanti are permissible and can be highly beneficial for businesses, it’s always wise to ensure that any specific implementation or use of such technology aligns with broader ethical guidelines.
For instance, ensuring data privacy, avoiding surveillance for unethical purposes, and promoting fair labor practices within an organization are all important considerations that extend beyond the software itself.
The provided information suggests a focus on business efficiency and security, which are generally positive.
Here are some excellent alternatives for businesses looking for robust IT management and cybersecurity solutions, all of which align with ethical principles:
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- Key Features: Unified endpoint management across various devices, cloud-powered security, app management, policy enforcement.
- Average Price: Included with various Microsoft 365 Enterprise plans. standalone licenses available.
- Pros: Deep integration with other Microsoft products, strong security capabilities, widely adopted and trusted.
- Cons: Can be complex to configure for smaller organizations, pricing scales with user count.
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ServiceNow IT Service Management ITSM:
- Key Features: Comprehensive ITSM platform, incident management, problem management, change management, service catalog, AI-powered automation.
- Average Price: Custom pricing based on modules and user count. often considered enterprise-grade.
- Pros: Highly scalable and customizable, robust automation, excellent for large organizations with complex IT needs.
- Cons: Higher price point, requires significant investment in implementation and training.
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ManageEngine Endpoint Central:
- Key Features: Unified endpoint management, patch management, software deployment, asset management, remote control, vulnerability management.
- Average Price: Varies based on features and number of endpoints. competitive pricing for SMBs and enterprises.
- Pros: Affordable for comprehensive features, easy to deploy and use, good for hybrid environments.
- Cons: Interface can feel a bit dated compared to some competitors, support can be regionalized.
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- Key Features: Cloud-native endpoint protection, extended detection and response XDR, threat intelligence, vulnerability management, identity protection.
- Average Price: Subscription-based, varies by modules and endpoint count.
- Pros: Industry-leading threat detection, minimal impact on endpoint performance, strong focus on proactive security.
- Cons: Primarily focused on security. requires integration with other tools for full IT management, can be more expensive for small businesses.
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- Key Features: Cloud-based IT service desk, incident management, problem management, change management, asset management, knowledge base.
- Average Price: Subscription-based, tiered pricing.
- Pros: User-friendly interface, good for ITIL alignment, scalable for growing teams.
- Cons: Some advanced features might require higher-tier plans, occasional reports of slower performance during peak usage.
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- Key Features: Cloud-based ITSM, incident, problem, change management, asset management, AI-powered service desk, IT project management.
- Average Price: Tiered subscription plans, starts with a free basic plan.
- Pros: Intuitive and modern interface, good for SMBs and mid-market, strong automation capabilities.
- Cons: Integrations with some legacy systems might be limited, reporting can sometimes lack depth compared to enterprise solutions.
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- Key Features: Digital workspace platform, unified endpoint management, access management, virtual desktop infrastructure VDI, app delivery.
- Average Price: Subscription-based, varies by modules and user count.
- Pros: Excellent for complex virtual environments, strong security for enterprise mobility, robust app delivery capabilities.
- Cons: Can be resource-intensive to deploy and manage, may be overkill for smaller organizations with simple IT needs.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Cherwell.com Review & First Look: A Deep Dive into Ivanti’s Offerings
Based on an initial review of Cherwell.com, which now redirects to Ivanti’s main site, it’s evident that the platform positions itself as a comprehensive solution for managing and securing modern IT environments, particularly in the context of “Everywhere Work.” The website’s design is clean, professional, and focuses on conveying a strong message of automation, protection, and elevated employee experiences.
This strategic pivot to Ivanti signifies a broader integration of products and services under a single, unified brand.
Understanding the Ivanti Brand and Its Evolution
Ivanti, the parent company, has grown significantly through strategic acquisitions, and Cherwell Software was one of its notable additions.
This integration allows Ivanti to offer a more holistic portfolio, combining strengths in IT Service Management ITSM, Unified Endpoint Management UEM, and Security.
The Cherwell brand, while still recognized by many, is now a part of the larger Ivanti ecosystem, emphasizing a unified approach to IT operations and security. Us.shuttle.com Review
This consolidation is a common trend in the enterprise software space, aiming to simplify vendor relationships and provide integrated solutions for complex IT challenges.
Key Value Propositions Highlighted
The website effectively communicates several key value propositions. Firstly, the concept of “Everywhere Work.
Elevated.” immediately grabs attention, signifying their focus on supporting remote and hybrid work models.
Secondly, the promise to “find, heal and protect every device, everywhere – automatically” speaks directly to critical IT pain points like asset visibility, vulnerability management, and automated remediation.
Finally, the emphasis on “Exceptional employee experiences” and “Security for the Everywhere Workplace” demonstrates a clear understanding of the intertwined nature of productivity and security in modern enterprises. Indoorcreative.com Review
Ivanti’s Integrated Solutions for IT Management
Ivanti’s platform, as presented on Cherwell.com now Ivanti.com, showcases a suite of integrated solutions designed to tackle the multifaceted challenges of IT management and security.
They’ve structured their offerings to cover a broad spectrum of IT operations, aiming to provide a seamless experience from endpoint control to security strategy.
This integrated approach is a major selling point, as it can reduce complexity and improve efficiency compared to managing multiple disparate tools.
Unified Endpoint Management UEM
Enterprise Service Management ESM
The ESM offering, historically a strong suit of Cherwell, focuses on delivering more insights and fewer bumps in the road for service delivery. This extends beyond traditional IT Service Management ITSM to other departments like HR, facilities, and customer service. By centralizing service requests, knowledge bases, and automation workflows, ESM aims to improve efficiency and employee satisfaction. Data from Forrester suggests that organizations with mature ESM capabilities experience a 30% improvement in customer satisfaction and a 25% reduction in service resolution times. The emphasis here is on streamlining processes and enhancing the overall service experience for all employees.
Network Security
Ivanti addresses network security by promising “easy, secure access, from anywhere and everywhere.” This is crucial for enabling secure remote work and protecting organizational data. Their solutions typically include capabilities like secure VPN, zero-trust network access ZTNA, and network access control NAC. These tools help ensure that only authorized users and devices can access corporate resources, regardless of their location. The shift to remote work has heightened the need for robust network security, with a recent report by Check Point finding a 50% increase in overall cyberattacks per week on corporate networks in 2021 compared to 2020. Ivanti’s offerings aim to counter these rising threats by providing comprehensive protection. Moneybutton.com Review
Exposure Management
Cherwell.com’s Focus on Employee Experience and Security
Cherwell.com, under the Ivanti umbrella, places significant emphasis on two intertwined pillars: elevating the employee experience and strengthening security for the “Everywhere Workplace.” This dual focus acknowledges that a productive and engaged workforce in a hybrid or remote setting relies heavily on both seamless access to tools and robust protection from cyber threats.
The website clearly communicates how their solutions contribute to these critical business objectives.
Enabling Secure Everywhere Work
The concept of “Everywhere Work” is central to Ivanti’s messaging. They assert that their solutions enable employees to work effectively from any device and any location while maintaining a high level of security. This involves more than just providing remote access. it encompasses a holistic approach to endpoint security, data protection, and network access control. For instance, their Unified Endpoint Management UEM capabilities ensure that all devices, whether corporate or personal, are properly configured, patched, and secured before accessing sensitive company data. This is crucial given that 71% of organizations experienced a security breach resulting from an unmanaged endpoint in 2021, according to a report by the Ponemon Institute. By providing secure access, Ivanti aims to mitigate these risks.
Exceptional Employee Experiences
Ivanti recognizes that security should not come at the expense of employee productivity or satisfaction. They strive to provide “proactive, efficient service so employees can work how they want.” This involves automating routine IT tasks, providing self-service options through their Enterprise Service Management ESM solutions, and ensuring fast, reliable access to applications and data. A recent survey by PwC revealed that 77% of employees believe that technology directly impacts their ability to do their job effectively. By reducing IT friction and improving digital workflows, Ivanti aims to create a more positive and productive environment for employees, ultimately leading to higher engagement and retention.
Security for the Everywhere Workplace
Beyond just enabling access, Ivanti focuses on delivering a “comprehensive and scalable security strategy” for the modern workplace. This involves a multi-layered approach to protection, integrating network security, endpoint protection, and exposure management. The goal is to “work anywhere, secure everywhere.” This means implementing zero-trust principles, continuous monitoring for threats, and automated responses to security incidents. The importance of this is underscored by the dramatic increase in cyberattacks, with the FBI reporting a 300% increase in cybercrime complaints since the start of the pandemic. Ivanti’s comprehensive security solutions aim to arm organizations with the tools needed to defend against these escalating threats. Takihealth.com Review
Original Research and Customer Trust on Cherwell.com
Cherwell.com, as part of the Ivanti ecosystem, leverages original research and customer testimonials to build credibility and demonstrate expertise.
This approach provides potential clients with valuable insights into industry trends and shows how existing customers have benefited from their solutions.
For any business considering a significant IT investment, understanding the vendor’s commitment to thought leadership and real-world success stories is crucial.
Insights from Original Research
The website prominently features links to “Original Ivanti research on the state of IT, security and Everywhere Work.” These reports offer data-driven perspectives on pressing issues faced by IT and security professionals. For example, they highlight reports like:
- Technology at Work Report: This research explores the dynamics of return-to-office mandates versus employee flexibility, suggesting that a better approach might be needed. This aligns with Ivanti’s core message of “Everywhere Work.”
- State of Cybersecurity Report: This report delves into how exposure management can elevate cybersecurity, moving it from a reactive tactic to a strategic business partner. This reinforces the value of their exposure management solutions.
- Digital Employee Experience Report: This research uncovers discrepancies between IT and leadership perspectives on digital employee experience, emphasizing the CIO’s role in leading this charge. This directly supports their focus on enhancing employee experiences.
These reports serve multiple purposes: they position Ivanti as a thought leader, provide valuable industry benchmarks, and subtly reinforce the need for their solutions to address the challenges discussed. Uphatter.com Review
This content marketing strategy is highly effective in educating the market and attracting informed decision-makers.
Trusted by Over 34,000 Customers Worldwide
A significant trust indicator on the Cherwell.com Ivanti homepage is the claim “Trusted by over 34,000 customers worldwide.” This statistic, if accurate, demonstrates widespread adoption and market confidence in their solutions.
For potential new clients, seeing such a large customer base can provide reassurance about the reliability and proven track record of the platform.
While the website doesn’t break down the types of customers e.g., small business vs. enterprise, the sheer number suggests a broad appeal.
Customer Spotlight and Success Stories
To further bolster trust, the site features a “Customer Spotlight,” highlighting “Ivanti Ambassadors.” These are typically clients who have achieved significant success using Ivanti’s products and are willing to share their experiences. Timeclick.com Review
The example provided is Thomas Smith, Senior Director, IT and Telecom Support at SCI, who praises the Ivanti sales and support team and credits them for his 22 years of success with SCI.
While a single testimonial offers a glimpse, the inclusion of a “Read success story” link implies that more detailed case studies are available.
These narratives provide tangible examples of how Ivanti’s solutions translate into real business value, such as improved efficiency, enhanced security, or better employee experiences.
Such testimonials are often more compelling than abstract feature lists, as they offer social proof and demonstrate practical benefits.
Cherwell.com Pricing and Investment Considerations
When evaluating a sophisticated IT solution like those offered by Ivanti accessible via Cherwell.com, understanding the pricing model and overall investment considerations is paramount. Lotson.net Review
While the website does not explicitly list pricing tiers or costs directly on the homepage, it encourages direct engagement through “Get a Demo” and “Contact Our Team” links.
This is a common practice for enterprise software, as pricing is often tailored to the specific needs, scale, and chosen modules of each organization.
Understanding the Custom Pricing Model
Enterprise software solutions like Ivanti’s rarely come with a one-size-fits-all price tag.
Instead, they typically operate on a custom pricing model that takes into account several factors:
- Number of Users/Endpoints: The scale of your organization is a primary driver. More users or endpoints generally mean higher costs.
- Selected Modules/Features: Ivanti offers a suite of integrated solutions UEM, ESM, Network Security, Exposure Management. Clients can choose which modules they need, and pricing will reflect this selection. For example, an organization only needing UEM might pay less than one requiring the full suite.
- Deployment Model: Whether the solution is deployed on-premise or as a cloud-based Software-as-a-Service SaaS can influence costs, including licensing fees, infrastructure requirements, and maintenance.
- Support Level: Different levels of customer support e.g., standard, premium, 24/7 can also impact the overall investment.
- Contract Length: Longer contract terms might come with volume discounts.
According to industry benchmarks, the initial investment for comprehensive ITSM and UEM solutions can range from tens of thousands to hundreds of thousands of dollars annually for mid-to-large enterprises, depending on the scale and complexity. For smaller businesses, more targeted solutions or specific modules might be more accessible. Richardstbs.com Review
Return on Investment ROI
Beyond the initial cost, organizations should consider the potential Return on Investment ROI. Ivanti’s solutions aim to deliver value through:
- Increased Efficiency: Automation of IT tasks, streamlined service delivery, and reduced manual effort.
- Enhanced Security: Prevention of breaches, faster incident response, and reduced compliance risks, which can save significant costs associated with cyber incidents e.g., average cost of a data breach in 2023 was $4.45 million, according to IBM.
- Improved Employee Productivity: Reduced IT friction, faster resolution of issues, and reliable access to tools.
- Better Asset Utilization: Accurate inventory and visibility into IT assets can lead to better resource allocation and cost savings.
These qualitative and quantitative benefits are what drive the long-term value of such an investment.
Prospective clients should request detailed ROI analyses from Ivanti to understand the potential impact on their specific operations.
The Importance of a Demo and Consultation
The emphasis on “Book a demo” and “Contact Our Team” is not just a sales tactic. it’s a necessary step for enterprise software. A demo allows potential clients to:
- See the product in action: Understand its interface, capabilities, and how it addresses specific use cases.
- Receive a tailored proposal: Get a customized pricing quote based on their detailed needs.
This consultative approach ensures that the proposed solution is a good fit for the organization and that the investment is justified by the potential benefits. Bostonbyte.com Review
It also allows the vendor to accurately scope the project and provide realistic expectations regarding implementation and ongoing support.
How to Engage with Cherwell.com Ivanti for Business Needs
Engaging with Cherwell.com, which is now part of the Ivanti brand, is straightforward and designed to facilitate a smooth entry point for businesses looking to enhance their IT operations and security posture.
The website provides clear calls to action, emphasizing direct communication to understand specific needs and offer tailored solutions.
Booking a Demo
The primary call to action on the Cherwell.com Ivanti homepage is “Book a demo.” This is the recommended first step for any organization interested in their solutions. A demo typically provides:
- A guided tour: A representative will walk you through the platform’s key features and functionalities.
- Tailored presentation: The demo can be customized to focus on the specific challenges and requirements of your business. For example, if you’re struggling with endpoint security, they can highlight their exposure management and UEM capabilities.
- Q&A session: An opportunity to ask specific questions about integration, scalability, support, and pricing.
To book a demo, users typically fill out a short form providing their contact details and some basic information about their company and interests. High-endaesthetics.com Review
This allows Ivanti to prepare a relevant demonstration.
Contacting the Sales Team
For general inquiries, detailed discussions about specific challenges, or if you prefer a direct conversation without an immediate demo, the “Contact Our Team” option is available.
This usually leads to a contact form or direct phone numbers/email addresses for their sales department. Engaging the sales team can be beneficial for:
- Initial consultations: To determine if Ivanti’s solutions are a good fit for your organization before committing to a full demo.
- Information gathering: To get more details on specific products, integrations, or industry-specific use cases.
- Partnership inquiries: For potential resellers or technology partners.
According to data from HubSpot, 60% of B2B buyers prefer to discuss pricing on the first call, indicating the importance of direct and clear communication channels like these.
Exploring Resources and Research
Before or during engagement, potential clients can also leverage the resources available on the website, particularly the “Original Research” section.
Reading reports like the “State of Cybersecurity Report” or “Digital Employee Experience Report” can provide valuable context and help articulate your business needs more effectively during discussions with Ivanti’s team.
These resources demonstrate Ivanti’s thought leadership and can help you frame your challenges within a broader industry context.
The Role of Customer Success Stories
The “Customer Spotlight” section, featuring testimonials and success stories, can also be a valuable part of the engagement process.
While not a direct contact method, reading about how other organizations have benefited from Ivanti’s solutions can provide insights into potential use cases and ROI. Coinsfera.com Review
For instance, the success story of Thomas Smith from SCI highlights the long-term partnership and support provided by Ivanti, which can be a key factor for businesses seeking reliable vendor relationships.
This form of social proof is essential in building trust and confidence in a potential vendor.
Cherwell.com Ivanti Competitors and Market Position
Its market position is defined by its comprehensive suite of integrated solutions, which aims to provide a “single pane of glass” for IT operations and security.
Understanding its competition helps in assessing its strengths, weaknesses, and overall value proposition.
Key Competitors in ITSM and UEM
Ivanti competes directly with several major players in the ITSM and UEM markets: Milwatches.com Review
- ServiceNow: Often considered the market leader in ITSM, ServiceNow offers a vast cloud-based platform extending beyond IT to various enterprise service management functions HR, customer service, security operations. Its strengths lie in extensive automation, scalability, and a broad ecosystem of integrations. While ServiceNow has a strong ITSM focus, Ivanti aims to differentiate with its deep endpoint management and security capabilities.
- BMC Software: A long-standing player in enterprise IT management, BMC offers a suite of products including BMC Helix ITSM and BMC Client Management. They provide comprehensive solutions for large enterprises, often with a focus on on-premise or hybrid deployments. BMC and Ivanti often compete for similar large enterprise accounts looking for mature and robust IT operations management tools.
- ManageEngine: Part of Zoho Corp., ManageEngine offers a wide array of IT management products, including Endpoint Central for UEM and ServiceDesk Plus for ITSM. ManageEngine is known for its comprehensive features at a competitive price point, often appealing to SMBs and mid-market organizations. Ivanti typically competes with ManageEngine by highlighting its enterprise-grade scalability, deeper automation, and advanced security integrations.
- Freshworks Freshservice: A relatively newer entrant, Freshservice offers a cloud-based ITSM solution known for its user-friendly interface, AI capabilities, and ease of deployment. It’s popular among SMBs and growing mid-market companies. While Freshservice focuses heavily on ITSM, Ivanti’s advantage often lies in its integrated UEM and deeper security offerings.
Competition in Network and Exposure Management
In the network security and exposure management space, Ivanti also faces specialized competitors:
- CrowdStrike: A leader in endpoint protection and extended detection and response XDR, CrowdStrike focuses heavily on advanced threat detection, incident response, and vulnerability management. Its cloud-native architecture and threat intelligence are major strengths. Ivanti aims to provide a more holistic IT and security management platform, whereas CrowdStrike is primarily a security vendor.
- Tenable/Qualys: These companies are leaders in vulnerability management and security assessment. They provide comprehensive solutions for identifying, analyzing, and prioritizing vulnerabilities across IT environments. Ivanti’s exposure management component competes with these specialized tools by integrating vulnerability insights directly into its broader IT operations platform.
- Palo Alto Networks/Fortinet: These network security giants offer comprehensive firewalls, network access control, and other security solutions. Ivanti’s network security offerings often complement or compete with specific aspects of these broader network security platforms.
Ivanti’s Differentiators
Ivanti’s strategic differentiator lies in its ability to converge IT Service Management, Unified Endpoint Management, and Security Operations onto a single platform. This integrated approach aims to break down silos between IT and security teams, enabling automated workflows and a more proactive security posture. The “Everywhere Work” narrative and focus on employee experience also set it apart, emphasizing solutions tailored for the modern, distributed workforce. While individual competitors might excel in specific domains e.g., ServiceNow in pure ITSM, CrowdStrike in endpoint security, Ivanti seeks to offer a more holistic and integrated solution across these critical IT functions. This convergence strategy resonates with organizations looking to simplify vendor management and achieve greater operational efficiency and security coherence.
How to Cancel Cherwell.com Ivanti Subscription or Service
While Cherwell.com now Ivanti focuses on providing comprehensive IT solutions, understanding the process for managing or canceling a subscription is important for any current or prospective customer.
Given that Ivanti operates on a business-to-business B2B model, cancellation procedures typically involve direct communication with their accounts or customer success teams, rather than a self-service online portal.
This ensures proper handling of contracts, data, and service transitions. Cacciaplumbing.com Review
Standard B2B Cancellation Procedures
For enterprise software subscriptions, cancellations are rarely instantaneous and usually follow a structured process due to contractual obligations, data migration considerations, and service level agreements.
Here’s a general outline of what to expect based on typical industry practices for platforms like Ivanti:
- Review Your Contract: The absolute first step is to consult your existing service agreement or contract with Ivanti. This document will outline the specific terms regarding cancellation, notice periods required e.g., 30, 60, or 90 days before renewal, potential early termination fees, and data retrieval policies. Most B2B contracts have auto-renewal clauses, so understanding the notice period is critical to avoid unwanted extensions.
- Contact Your Account Manager or Customer Success Manager: Ivanti, like most enterprise software vendors, assigns dedicated account managers or customer success managers to their clients. This individual is your primary point of contact for all service-related inquiries, including cancellations. Reach out to them directly via phone or email to initiate the cancellation process.
- Formal Written Notification: Even if you discuss it verbally, it’s highly recommended to follow up with a formal written notification email or letter stating your intent to cancel. Include your company name, account number, the specific services you wish to terminate, and the requested effective date of cancellation. This creates a clear record of your request.
- Discussion and Offboarding: Ivanti’s team may schedule a call to understand your reasons for cancellation. This is standard practice for gathering feedback and potentially addressing any issues that led to the decision. They will also guide you through the offboarding process, which may include:
- Data Export: Instructions and assistance for exporting any data stored within their platforms e.g., ITSM tickets, asset data, endpoint configurations.
- Service Degradation/Termination Schedule: A clear timeline of when services will cease and access will be revoked.
- Final Billing: Information regarding any outstanding payments or credits.
- Confirmation of Cancellation: Ensure you receive a written confirmation from Ivanti stating that your subscription has been successfully canceled and detailing the effective date.
Important Considerations:
- Notice Period: Adhering to the contractual notice period is crucial. Failing to provide sufficient notice can result in automatic contract renewal or financial penalties. For example, if your contract requires 90 days’ notice before a December 31st renewal, you would need to inform them by early October.
- Data Archiving: Plan for how you will archive or migrate any critical data currently residing within Ivanti’s systems. This often needs to be done before your access is terminated.
- Transition Planning: If you are migrating to an alternative solution, ensure your new system is ready to take over before you fully cancel your Ivanti subscription to avoid any operational disruptions.
- Feedback: Providing honest feedback during the cancellation process can be helpful for both your organization if issues are resolved and for Ivanti to improve their services.
As a general benchmark from Statista, about 20-30% of B2B SaaS customers churn annually, highlighting the importance of clear cancellation processes for vendors and customers alike. Always prioritize direct communication with your Ivanti account representative for the most accurate and personalized guidance on managing your subscription.
How to Cancel Cherwell.com Ivanti Free Trial
If you’ve been exploring Ivanti’s solutions through a free trial, understanding how to terminate it is generally less complex than canceling a full subscription, as there are typically no long-term contractual obligations.
However, it’s still good practice to follow official procedures to ensure you don’t inadvertently transition into a paid service or leave unnecessary data lingering. Intersoftkk.com Review
Typical Free Trial Cancellation Process
Most B2B software free trials are designed to expire automatically if you don’t convert to a paid plan.
However, some might require a simple notification or offer a clear opt-out.
Based on common industry practices for platforms like Ivanti:
- Check Trial Terms: When you initially signed up for the free trial, you likely agreed to terms and conditions. These terms often specify the duration of the trial e.g., 14 days, 30 days and whether any action is required from your side to prevent automatic conversion or simply allow it to expire.
- Look for Self-Service Options: Some trial platforms offer a simple “Cancel Trial” button within the trial environment itself, often found in account settings, billing, or subscription management sections. This is the easiest way if available.
- Contact Sales/Support for Clarification: If you cannot find a self-service option or are unsure, the best course of action is to contact the Ivanti sales or support team that facilitated your trial. You can use the “Contact Our Team” link on the Cherwell.com Ivanti website.
- Clearly state that you are on a free trial and wish for it to be terminated or not converted to a paid subscription.
- Provide your trial account details e.g., email used for signup, trial ID if you have one.
- Confirm Expiration/Termination: Request a confirmation preferably in writing, via email that your free trial has been terminated and will not result in any charges. This provides a record for your peace of mind.
Key Considerations for Free Trials:
- Automatic Expiration vs. Opt-Out: Be aware if the trial is designed to expire automatically without charges or if it requires an explicit opt-out to prevent conversion to a paid subscription. Ivanti’s enterprise focus suggests it’s more likely to be an automatic expiration followed by a sales outreach, but verification is always wise.
- Data During Trial: If you’ve uploaded or generated any sensitive data within the trial environment, inquire about Ivanti’s data retention policies for trial accounts. Ensure any sensitive information is purged or exported as per your organization’s data privacy policies before the trial concludes.
- No Obligation: The fundamental premise of a free trial is usually “no obligation.” You should not be charged for a trial unless explicitly stated and agreed upon e.g., a “free trial requiring credit card” that automatically converts if not canceled. If any unexpected charges occur, refer back to the trial terms and contact Ivanti immediately.
- Feedback: Providing feedback on your trial experience, whether positive or negative, can be valuable for Ivanti and helps them improve their product and trial process. This is often appreciated by vendors.
Based on insights from SaaS industry benchmarks, approximately 25-30% of users convert from free trials to paid subscriptions, meaning a significant portion will let their trials expire or actively cancel. Therefore, vendors typically have streamlined processes for managing trial terminations.
FAQ
What is Cherwell.com?
Cherwell.com is the former website for Cherwell Software, which is now part of Ivanti.
It redirects to Ivanti’s main website, showcasing a comprehensive suite of IT and cybersecurity solutions, including Unified Endpoint Management UEM, Enterprise Service Management ESM, network security, and exposure management for businesses.
Is Cherwell.com a legitimate website?
Yes, Cherwell.com is legitimate and now serves as a redirect to Ivanti.com, which is a well-established and trusted provider of IT enterprise software solutions used by over 34,000 customers worldwide.
What services does Ivanti offer through the former Cherwell platform?
Ivanti offers integrated solutions for managing and securing IT environments, including unified endpoint management controlling devices from a single console, enterprise service management streamlining IT and business services, network security secure access from anywhere, and exposure management proactively identifying and prioritizing vulnerabilities.
How does Ivanti support “Everywhere Work”?
Ivanti supports “Everywhere Work” by providing solutions that enable secure and efficient operations for remote and hybrid teams.
This includes securing every device and location, ensuring proactive service, and delivering comprehensive security strategies to protect data and systems regardless of where employees are working.
What is Unified Endpoint Management UEM?
Unified Endpoint Management UEM is an approach that allows organizations to manage and secure all endpoints laptops, desktops, mobile devices, IoT from a single console.
Ivanti’s UEM aims to simplify device control, deployment, and security.
What is Enterprise Service Management ESM?
Enterprise Service Management ESM extends IT Service Management ITSM principles beyond IT to other departments like HR, facilities, and customer service.
Ivanti’s ESM focuses on streamlining service requests, automating workflows, and improving overall service delivery across an organization.
Does Ivanti offer network security solutions?
Yes, Ivanti provides network security solutions designed to ensure easy and secure access from anywhere.
These typically include capabilities like secure VPN, zero-trust network access ZTNA, and network access control NAC to protect corporate resources.
What is Exposure Management in the context of Ivanti?
Exposure Management is Ivanti’s approach to proactively identifying, assessing, and prioritizing IT vulnerabilities and risks within an organization’s environment.
It aims to help businesses understand what’s exposed and focus remediation efforts on the most critical threats.
Does Ivanti provide research reports?
Yes, Ivanti publishes original research reports on the state of IT, cybersecurity, and “Everywhere Work.” These reports offer data-driven insights into industry trends and challenges.
How can I get a demo of Ivanti’s solutions?
You can request a demo of Ivanti’s solutions by visiting the Ivanti.com website formerly Cherwell.com and clicking on the “Get a Demo” link.
You will typically fill out a form with your contact and company details.
How many customers does Ivanti have?
According to their website, Ivanti is trusted by over 34,000 customers worldwide.
Is Ivanti suitable for small businesses or only large enterprises?
While Ivanti offers enterprise-grade solutions often adopted by large organizations, some of its modules or tailored offerings might be suitable for mid-market businesses.
Pricing and suitability depend on specific needs and scale.
What are the main benefits of using Ivanti’s platform?
The main benefits highlighted by Ivanti include elevated employee experiences, comprehensive security for the everywhere workplace, accurate and actionable IT asset insights, and automation that finds, heals, and protects devices automatically.
How does Ivanti handle customer success stories?
Ivanti features “Customer Spotlight” sections on its website, highlighting testimonials and success stories from clients who have achieved significant results using their solutions.
These often include quotes and links to more detailed case studies.
What information is needed to contact Ivanti’s sales team?
To contact Ivanti’s sales team, you generally need to provide your name, company name, email address, phone number, and a brief message describing your inquiry or needs.
Does Ivanti offer a free trial?
While the main website doesn’t explicitly advertise a direct “free trial” button on the homepage, enterprise software vendors like Ivanti often provide trial periods or pilot programs upon request.
It’s best to inquire directly through their “Contact Our Team” or “Get a Demo” options.
How do I cancel an Ivanti subscription?
To cancel an Ivanti subscription, you typically need to review your contract for notice periods, then contact your dedicated account manager or customer success manager.
Follow up with a formal written notification and ensure you receive confirmation of cancellation.
What is the pricing model for Ivanti’s solutions?
Ivanti uses a custom pricing model that varies based on the number of users or endpoints, the specific modules selected UEM, ESM, Security, etc., deployment model on-premise or cloud, and support levels.
Direct contact with their sales team is required for a tailored quote.
Does Ivanti integrate with other IT systems?
As a comprehensive IT solution provider, Ivanti’s platforms are designed with integration capabilities in mind, often supporting APIs and connectors to interact with other enterprise applications, security tools, and IT infrastructure.
What makes Ivanti competitive in the market?
Ivanti”s key competitive differentiator is its integrated approach, converging IT Service Management, Unified Endpoint Management, and Security Operations into a single platform.
This aims to provide a holistic solution for managing and securing modern IT environments, particularly for distributed workforces.
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