Brooklynblinds.co.uk Review

Based on checking the website, Brooklynblinds.co.uk appears to be a legitimate, family-run business specialising in the supply and installation of plantation shutters and blinds across the UK. With over 10 years of experience, they highlight their commitment to quality and service. The site provides clear contact information and offers a free home survey, which is a significant convenience for customers looking for fitted solutions. While the website offers essential information and customer testimonials, there are some areas where more detail could enhance transparency and user confidence.

Overall Review Summary:

• Website Clarity: Good, straightforward design with clear service offerings.
• Contact Information: Readily available (phone, email, WhatsApp).
• Customer Testimonials: Present and appear genuine, featuring names and roles.
• Product Information: Basic overview provided for shutters and blinds; more detailed specifications could be beneficial.
• Pricing Transparency: No explicit pricing or average cost ranges are displayed, requiring a home survey for a quote.
• Installation Information: Confirmed as part of their service.
• Terms & Conditions/Privacy Policy: Not immediately visible from the homepage.
• Ethical Considerations: Appears to operate ethically, providing a physical product and service.

The website successfully conveys its core business: bespoke window dressings with professional fitting. The emphasis on a “family-run business” and “over 10 years of experience” aims to build trust. However, the lack of readily accessible detailed product specifications, comprehensive terms and conditions, or a privacy policy on the main page means a user needs to dig deeper or contact them directly for full clarity. While the free home survey is a valuable offering, the absence of even a general price range for their products might leave some potential customers hesitant. For a company dealing with custom-fitted products, a survey is necessary, but a general idea of cost could be a useful addition for initial budgeting.

Best Alternatives for Window Dressings in the UK:

• Hillarys
  • Key Features: Wide range of blinds, shutters, curtains, and awnings; free in-home consultation and measurement; professional fitting service; extensive fabric and material options.
  • Average Price: Mid to High-range, depending on product and customisation.
  • Pros: Established brand with strong reputation; comprehensive service from design to installation; wide product variety; excellent customer support.
  • Cons: Can be more expensive than some independent fitters; lead times can vary.
• Blinds2go
  • Key Features: Online retailer with a vast selection of made-to-measure blinds and curtains; free samples; DIY measurement and fitting; competitive pricing.
  • Average Price: Low to Mid-range.
  • Pros: Very competitive prices; huge selection; quick delivery for many products; easy online ordering.
  • Cons: Requires self-measurement and fitting, which might not suit everyone; no in-person consultation.
• Thomas Sanderson
  • Key Features: Specialises in luxury blinds, shutters, and conservatory blinds; premium quality materials and craftsmanship; expert design consultation and fitting; extensive warranty.
  • Average Price: High-range.
  • Pros: High-end, durable products; exceptional customer service; professional installation; tailored solutions.
  • Cons: Significantly more expensive; premium price point may not be accessible for all budgets.
• Web-Blinds
  • Key Features: Online made-to-measure blinds retailer; a wide variety of styles including roller, Venetian, vertical, and Roman blinds; free samples; detailed measuring guides.
  • Average Price: Low to Mid-range.
  • Pros: Affordable pricing; extensive product range; user-friendly website for ordering; good for DIY enthusiasts.
  • Cons: No professional fitting service offered; relies on customer accuracy for measurements.
• Apollo Blinds
  • Key Features: National franchise network offering custom-made blinds, shutters, awnings, and curtains; local advisors provide measure and fit service; wide range of styles and materials.
  • Average Price: Mid to High-range.
  • Pros: Localised service with in-home consultations; professional installation; good variety of products; established presence.
  • Cons: Pricing can vary by franchise; not as transparent on pricing initially.
• Direct Blinds
  • Key Features: Online supplier of made-to-measure blinds; offers various types including wooden, Roman, and Venetian; regular sales and discounts; free samples.
  • Average Price: Low to Mid-range.
  • Pros: Good value for money; frequent promotions; easy online ordering; quick sample delivery.
  • Cons: Self-installation required; online-only customer support may not suit all.
• Scotia Blinds
  • Key Features: Scottish-based company with a focus on quality custom blinds; local measure and fit service; variety of window coverings; strong local reputation.
  • Average Price: Mid-range.
  • Pros: Personalised local service; professional fitting; good choice of products; supports local economy.
  • Cons: Primarily serves Scotland, limited reach for UK-wide customers; less transparent pricing online.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Brooklynblinds.co.uk Review & First Look

Brooklynblinds.co.uk presents itself as a straightforward, family-run business specialising in custom-fitted window coverings. The initial impression of the website is clean and functional, designed to guide potential customers towards booking a free home survey. This direct approach suggests a focus on personalised service rather than an e-commerce model for off-the-shelf products. The prominent display of a phone number (0345 0670 786) and email address ([email protected]), along with WhatsApp integration, immediately establishes multiple avenues for contact, which is a positive sign for customer accessibility.

User Interface and Navigation

The website’s user interface is quite intuitive. A persistent “Book A FREE Home Survey” call-to-action is strategically placed, making it easy for users to initiate the process. The main menu is concise, directing users to information about shutters, blinds, and an “About Us” section. This simplicity ensures that visitors can quickly grasp what the company offers without being overwhelmed. However, a deeper dive into product specifics or a detailed FAQs section could further enhance the user experience by proactively addressing common queries before a survey is booked.

Brand Messaging and Trust Signals

Brooklyn Shutters & Blinds leverages its “family run business” status and “over 10 years of experience” as key trust signals. This kind of messaging often resonates well with UK consumers who value reliability and a personal touch. The customer testimonials featured on the homepage, from individuals identified by name and role (e.g., Amanda Lee, Housewife; Adam Cheis, Manager; Melisa Pomero, Agent), add a layer of authenticity. While these testimonials are positive, the absence of independent review platforms linked directly from the homepage, such as Trustpilot or Google Reviews, means prospective customers rely solely on curated feedback presented on the site.

What We Do: Plantation Shutters & Blinds

Brooklynblinds.co.uk primarily focuses on two main product categories: plantation shutters and blinds. These are custom-made and professionally fitted, emphasising a tailored solution rather than a generic product. The website highlights “QUALITY SHUTTER BLINDS AVAILABLE IN A WIDE RANGE OF COLOURS,” suggesting a degree of customisation options.

Plantation Shutters

The website prominently features plantation shutters as a key offering. These are often seen as a premium window dressing option, known for their durability, insulation properties, and aesthetic appeal. For customers in the UK, plantation shutters offer significant benefits in terms of light control, privacy, and energy efficiency, helping to regulate indoor temperatures year-round. While the site mentions “QUALITY” and “WIDE RANGE OF COLOURS,” it lacks specific details on the materials used (e.g., MDF, hardwood, PVC), slat sizes, or hinge options. Providing this information upfront could help customers understand the product better before a home survey.

Blinds

Beyond shutters, the site also offers various types of blinds. The term “Blinds” is broad, encompassing roller blinds, Venetian blinds, Roman blinds, vertical blinds, and more. Without specific types listed or examples shown, it’s hard to ascertain the full extent of their offering. For example, knowing if they provide blackout blinds, moisture-resistant options for bathrooms, or motorised blinds would be valuable. The general description implies a range of choices, but more detailed product pages for each blind type, including material options and operational mechanisms, would be beneficial for potential customers.

Brooklynblinds.co.uk Pros & Cons

Evaluating Brooklynblinds.co.uk involves looking at both its strengths and areas where it could improve. The company’s business model relies heavily on direct engagement through home surveys, which shapes many of its advantages and disadvantages.

Pros

• Free Home Survey and Measurement: This is a significant advantage, removing the burden of accurate measurement from the customer and ensuring a perfect fit. It also provides an opportunity for personalised consultation.
• Professional Fitting Service: As the company specialises in “supply and fit,” customers benefit from expert installation, reducing potential errors and ensuring the products are correctly and safely installed. This is particularly appealing for complex or large window treatments.
• Family-Run Business with Experience: The “family run business” claim often suggests a more personal touch and dedication to customer satisfaction. Over “10 years of experience” in the UK market implies a solid track record and understanding of local customer needs.
• Clear Contact Information: The website provides multiple ways to get in touch quickly: phone, email, and WhatsApp, which is excellent for customer support and queries.
• Focus on Quality: The recurring emphasis on “QUALITY SHUTTER BLINDS” suggests a commitment to durable and well-made products, which is crucial for custom window dressings that represent a significant investment.

Cons

• Lack of Transparent Pricing: There is no indication of product costs, average prices, or even a price range on the website. While custom products require a survey, providing a general idea of pricing could help customers determine if the service fits their budget before committing to a home visit. This lack of transparency can be a barrier for initial consideration.
• Limited Product Details Online: Beyond stating they offer shutters and blinds, the website offers minimal specific information about materials, styles, features, or customisation options for each product type. This means customers must rely on the home survey to understand the full range of choices.
• Absence of Online Ordering: For customers who prefer a quicker, DIY approach or who are comfortable with self-measurement, the website does not offer an online purchasing option, which might limit its appeal to a segment of the market.
• No Visible Terms & Conditions or Privacy Policy: Crucial legal documents like comprehensive terms of service, a privacy policy, or a returns/cancellation policy are not immediately linked from the homepage. This can raise concerns about transparency and customer rights, as these are standard inclusions for reputable online businesses.
• Reliance on Curated Testimonials: While testimonials are present, the absence of links to independent review platforms (e.g., Trustpilot, Google Reviews, Checkatrade) means that customers cannot easily verify the company’s reputation through third-party sources.

Brooklynblinds.co.uk Alternatives

When considering custom window dressings, it’s always wise to explore alternatives to ensure you find the best fit for your needs, budget, and preference for service. The UK market has several established players and online retailers offering various approaches to blinds and shutters.

Professional Measure & Fit Services

For those who prefer a full-service experience, where professionals handle everything from measurement to installation, companies like Brooklynblinds.co.uk have several well-known competitors.

• Hillarys: As one of the largest and most well-known providers in the UK, Hillarys offers a vast range of blinds, shutters, curtains, and awnings. They operate on a similar model to Brooklynblinds, providing free in-home consultations, measurements, and professional fitting. Their extensive network and product variety often mean they can cater to almost any style or budget within the mid to high-end range.
• Thomas Sanderson: Positioned at the luxury end of the market, Thomas Sanderson specialises in premium bespoke window coverings. They offer high-quality materials and craftsmanship, with a focus on sophisticated design and durability. Their service includes expert consultation and fitting, making them a strong alternative for those prioritising top-tier products and a high level of service, often at a higher price point.
• Apollo Blinds: Operating through a franchise network across the UK, Apollo Blinds provides a localised service with in-home advisors. They offer a comprehensive range of made-to-measure blinds, shutters, and awnings, combining the personal touch of a local business with the backing of a national brand.

Online Retailers for DIY Installation

For customers who are comfortable with measuring their windows and fitting the products themselves, online retailers offer a more budget-friendly and often quicker solution. Itsjustcricket.co.uk Review

• Blinds2go: This online giant provides an enormous selection of made-to-measure blinds and curtains. Their model is based on free samples, detailed measuring guides, and self-installation. Blinds2go is often praised for its competitive pricing and frequent sales, making it a popular choice for cost-conscious consumers.
• Web-Blinds: Similar to Blinds2go, Web-Blinds is an online retailer offering a wide array of made-to-measure blinds. They focus on affordability and ease of online ordering, providing detailed instructions to help customers with measurement and fitting. This option is ideal for those seeking good value and who are confident in their DIY abilities.
• Direct Blinds: Another online-first option, Direct Blinds offers a substantial range of custom-sized window coverings. They are known for their frequent promotions and emphasis on value. Like other online retailers, they rely on customer-provided measurements and self-installation.

When choosing an alternative, consider your priority: is it professional installation and expert advice (Hillarys, Thomas Sanderson, Apollo Blinds), or cost savings and the ability to do it yourself (Blinds2go, Web-Blinds, Direct Blinds)? Each alternative caters to a different segment of the market, ensuring that there’s a suitable option for almost every need.

How to Make an Enquiry with Brooklynblinds.co.uk

Making an enquiry with Brooklynblinds.co.uk is a straightforward process, designed to lead to their primary service offering: a free home survey. The website is structured to make this step as easy as possible for potential customers.

Booking a Free Home Survey

The most prominent way to engage with Brooklynblinds.co.uk is by booking a free home survey. This option is highlighted multiple times on the homepage, including a clear call-to-action button “Click Here To Book Your Free Home Survey Now…” This button typically triggers a pop-up form where you can submit your details. During this survey, a representative from Brooklyn Shutters & Blinds will visit your home to measure your windows, discuss product options, and provide a personalised quote. This in-person consultation is crucial for custom-fitted products like shutters and blinds, ensuring accuracy and allowing for detailed discussions about materials, styles, and functionalities.

Direct Contact Methods

Beyond the survey booking form, Brooklynblinds.co.uk provides several direct contact methods, demonstrating accessibility and a willingness to communicate.

• Phone: A clear phone number, 0345 0670 786, is displayed prominently in the header and footer of the website. This allows for immediate verbal communication for general enquiries, urgent questions, or simply to speak with a representative directly.
• Email: An email address, [email protected], is also provided. This is suitable for non-urgent enquiries, detailed questions that might require written responses, or for sending over specific information or photos related to your window dressing needs.
• WhatsApp: The website integrates a WhatsApp chat feature, accessible via a “Need Help?” button. This allows for quick, informal messaging, which can be convenient for many users who prefer instant messaging over phone calls or emails for quick queries.

These multiple contact points ensure that customers can reach out through their preferred channel, making the initial enquiry process flexible and user-friendly. While the website funnels users towards booking a survey, these direct contact methods are valuable for pre-survey questions or general information gathering.

Enhancing Transparency and Customer Confidence for Brooklynblinds.co.uk

For any online business, especially one that operates by taking customers’ personal information and visiting their homes, transparency and building customer confidence are paramount. While Brooklynblinds.co.uk establishes some initial trust signals, there are significant areas where they could enhance their online presence to foster greater assurance.

Implementing Key Legal and Information Pages

One of the most critical missing elements on Brooklynblinds.co.uk’s homepage is the direct accessibility of essential legal and informational pages. Reputable websites typically feature clear links to:

• Terms and Conditions: This document outlines the contractual agreement between the company and the customer, covering aspects like ordering, payment, delivery, installation, warranties, and dispute resolution. Its absence can make customers hesitant about the company’s policies.
• Privacy Policy: This page explains how customer data (names, addresses, phone numbers, email, survey details) is collected, stored, used, and protected. With increasing awareness around data privacy (especially concerning GDPR in the UK), a clearly stated privacy policy is non-negotiable for building trust and complying with regulations.
• Refund/Cancellation Policy: For custom-made products, it’s crucial for customers to understand the policy regarding cancellations, changes to orders, and what happens if there are issues with the product or installation.
• Warranty Information: If products come with a warranty, clearly stating its terms and duration can significantly boost customer confidence in the product’s longevity and the company’s commitment to quality.

The absence of direct links to these pages from the homepage or even a readily discoverable footer can be a red flag for potential customers. It forces users to either search extensively or rely on direct communication to obtain this fundamental information.

Leveraging Independent Review Platforms

While Brooklynblinds.co.uk includes customer testimonials on its homepage, integrating and linking to independent review platforms would add a layer of verifiable trust. Platforms like:

• Trustpilot: A widely recognised consumer review website where customers can leave unedited feedback. A high rating here signals genuine customer satisfaction.
• Google Reviews: For businesses with a physical presence or service area, Google Reviews are crucial. They appear directly on Google Maps and search results, influencing local customers.
• Checkatrade/Rated People (for trades services): These platforms are popular in the UK for reviewing tradespeople and home improvement services, providing peace of mind for customers hiring for installation work.

By actively collecting and showcasing reviews on these third-party sites, Brooklynblinds.co.uk could demonstrate a broader, un-curated positive reputation, which often holds more weight with potential customers than testimonials presented directly on a company’s own site. This transparency helps to validate the “great service” and “quality” claims made on their homepage. Abbeyinteriors.co.uk Review

Pricing Structure and Transparency

One of the most notable aspects of the Brooklynblinds.co.uk website, common among businesses offering custom-fitted solutions, is the complete absence of pricing information. This approach has both logical reasons and potential drawbacks for the customer.

Why No Prices Are Displayed

For bespoke products like plantation shutters and custom blinds, displaying fixed prices online is often impractical. The final cost is influenced by numerous variables, including:

• Window Dimensions: The exact size of the windows is the primary determinant of material quantity and manufacturing complexity.
• Material Choice: Different materials (e.g., MDF, hardwood, PVC for shutters; various fabrics for blinds) come at different price points.
• Product Style and Features: The specific style of shutter (e.g., full height, café style, tier-on-tier), slat size, colour, finish, and any additional features (e.g., hidden tilt rods, motorisation) all impact the cost. For blinds, factors like blackout lining, operating mechanisms (cordless, motorised), and decorative elements add to the price.
• Installation Complexity: The ease or difficulty of installation, dictated by window type, wall structure, and accessibility, can influence the labour cost.
• Offers and Discounts: The “20% Off Fitted Shutters” offer mentioned on the homepage indicates that pricing can be dynamic, further complicating fixed online prices.

Given these variables, a free home survey is presented as the only way to obtain an accurate, tailored quote. This ensures the customer receives a precise price for their specific requirements.

Impact on Customer Decision-Making

While understandable from a business perspective, the lack of any pricing indication can be a barrier for potential customers.

• Budgetary Uncertainty: Many customers begin their search with a budget in mind. Without even a general price range (e.g., “Blinds from £X,” “Shutters typically range from £Y to £Z per square metre”), they might be hesitant to book a survey if they fear the products will be significantly outside their financial comfort zone. This can lead to qualified leads being missed.
• Comparison Difficulty: It becomes challenging for customers to compare Brooklynblinds.co.uk’s potential value against competitors who might offer some level of online pricing transparency or clear starting points.
• Time Commitment: Booking and attending a home survey requires a time commitment. Some customers might prefer to filter options based on a rough price estimate before investing their time.

To mitigate this, some custom product providers offer broad pricing guides or examples based on typical window sizes, or they might indicate starting prices for their most basic options. This can help set customer expectations without committing to a fixed price that can’t account for customisation.

FAQ

What services does Brooklynblinds.co.uk offer?

Brooklynblinds.co.uk specialises in the supply and installation of interior plantation shutters and various types of blinds, providing a full measure and fit service across the UK.

Is Brooklynblinds.co.uk a family-run business?

Yes, according to their homepage, Brooklyn Shutters & Blinds is a family-run business with over 10 years of experience in the industry.

How do I get a quote from Brooklynblinds.co.uk?

To get a quote, you need to book a free home survey through their website, where a representative will measure your windows and provide a personalised quote.

Does Brooklynblinds.co.uk offer free home surveys?

Yes, the website prominently advertises a “FREE Home Survey” service.

What kind of products does Brooklynblinds.co.uk sell?

They sell quality plantation shutters and various types of blinds, available in a wide range of colours. Norguard.co.uk Review

Are there any discounts or special offers available?

Currently, the homepage mentions a “Special Offer! Get 20% Off Fitted Shutters…” which is advertised as ending soon.

Can I see product prices on the Brooklynblinds.co.uk website?

No, the website does not display specific product prices due to the custom nature of their fitted shutters and blinds, requiring a home survey for a tailored quote.

How can I contact Brooklynblinds.co.uk?

You can contact them via phone at 0345 0670 786, email at [email protected], or through their WhatsApp chat feature.

Does Brooklynblinds.co.uk provide installation services?

Yes, they are specialists in the “supply and installation” of their products, meaning they handle the professional fitting.

What is the experience level of Brooklynblinds.co.uk?

They state on their website that they have over 10 years of experience in supplying and fitting plantation shutters and blinds in the UK.

Are customer testimonials available on the website?

Yes, there are customer testimonials featured on the homepage, including names and roles of the customers.

Does Brooklynblinds.co.uk have a physical showroom?

The website does not mention a physical showroom; their primary service model appears to be focused on in-home consultations and fitting.

Is there a return policy or warranty information available on the website?

No, the website does not explicitly link to terms and conditions, privacy policy, or warranty information from its homepage.

What regions does Brooklynblinds.co.uk serve?

They supply and fit plantation shutters and blinds “in the UK,” suggesting national coverage, though specific service areas aren’t detailed.

Can I order blinds or shutters directly online from Brooklynblinds.co.uk?

No, the website does not support direct online ordering; the process begins with a free home survey. Rselectricaluk.co.uk Review

How long does it take to get a home survey booked?

The website does not specify the typical lead time for booking a home survey, but the call to action suggests a quick process.

What social media platforms is Brooklynblinds.co.uk active on?

They have links to their Facebook and Instagram profiles on their website.

What kind of customer support can I expect?

They offer multiple contact options including phone, email, and WhatsApp chat, indicating accessible customer support for enquiries.

Do they offer bespoke solutions for unusual window shapes?

While not explicitly stated, their focus on “fitted” and “custom” solutions through a home survey suggests they can cater to a variety of window shapes and sizes.

How can I cancel a booked home survey or order?

The website does not provide specific instructions for cancelling surveys or orders online; you would likely need to contact them directly via phone or email.