The-website-hoster.com Review

Based on looking at the website “The-website-hoster.com”, it presents itself as a managed service provider offering web hosting and related services.

While the site details various technical aspects like server speeds, uptime, and specific packages, a crucial element for establishing full legitimacy and trust is missing: readily available company registration details, physical address, and clear terms of service or privacy policy links on the homepage.

This absence can raise questions for potential customers seeking transparency and accountability.

Overall Review Summary:

Website: The-website-hoster.com
Service Type: Web Hosting & Related Services WordPress, Joomla, Moodle optimization, domain registration, various support services.
Stated Establishment: November 2015.
Key Features Highlighted: Up to 20X faster servers, 99.9% Uptime Commitment, Free Account Migration, 30-day Money-Back Guarantee, Free SSL Certificate, Generous Discounts.
Pricing Model: Annual fees with stated monthly equivalents, packages Bronze, Silver, Gold, Platinum based on web space, email accounts, add-on domains, MySQL databases.
Domain Prices: Listed for various TLDs .co.za, .com, .net, etc..
Services Offered Beyond Hosting: WordPress, Joomla, Moodle training and support, website updates, security, performance optimization, backups, design/redesign, Google Analytics, Google Search Console, Google My Business, SEO.
Transparency: Lacks clear, direct links to crucial legal and company information Terms of Service, Privacy Policy, About Us page with company registration/physical address directly on the homepage.
Trust Indicators: Provides a contact number and email link. Mentions a partner company, FLOSSNet, for courses.
Recommendation: While the technical offerings seem comprehensive for web hosting, the lack of immediate access to standard legal and company information on the homepage is a significant concern for establishing full trust and transparency. It’s advisable to proceed with caution and seek more details before committing.

The detailed explanations on server performance, migration services, and SSL certificates are positive, addressing common user needs.

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However, the absence of explicit links to standard legal documents like Terms of Service, a Privacy Policy, or an easily verifiable “About Us” section with company registration details directly on the homepage is a notable drawback.

Users expect to quickly find information on how their data will be handled, the contractual obligations, and the legal entity they are dealing with.

Without these, potential customers might feel hesitant, impacting the perceived legitimacy and trustworthiness of the provider.

Best Ethical Alternatives for Web Hosting:

GreenGeeks
- Key Features: Eco-friendly hosting powers its services with 300% renewable energy, SSD storage, free SSL, free domain for the first year, free site migration, 24/7/365 support. Optimized for WordPress.
- Average Price: Starts around $2.95/month promotional rate.
- Pros: Environmentally conscious, strong performance, reliable support, good value.
- Cons: Renewal prices can be higher, not as many data centers globally as some larger hosts.
SiteGround
- Key Features: Managed WordPress hosting, high-performance SSD storage, free SSL, daily backups, free CDN, strong security features, multiple data centers. Known for excellent customer support.
- Average Price: Starts around $3.99/month promotional rate.
- Pros: Outstanding performance and speed, top-tier customer support, robust security, developer-friendly features.
- Cons: Higher renewal prices, storage limits can be restrictive for very large sites.
DreamHost
- Key Features: Independent and employee-owned, strong privacy focus, free domain included, free SSL, SSD storage, unlimited bandwidth, 97-day money-back guarantee. Officially recommended by WordPress.org.
- Average Price: Starts around $2.59/month promotional rate.
- Pros: Excellent value, long money-back guarantee, commitment to open-source, strong privacy stance.
- Cons: Control panel is custom not cPanel, customer support is primarily via ticket/chat phone support is callback only.
Cloudways
- Key Features: Managed cloud hosting platform, choice of cloud providers DigitalOcean, AWS, Google Cloud, Linode, Vultr, pay-as-you-go pricing, free SSL, free migration, 24/7 support.
- Average Price: Starts around $12/month DigitalOcean plan.
- Pros: Incredibly fast and scalable, flexible pricing, excellent for growing businesses and agencies, high uptime.
- Cons: More technical than shared hosting, no domain registration requires external registrar.
Kinsta
- Key Features: Premium managed WordPress hosting, built on Google Cloud Platform’s premium tier network, excellent performance, daily backups, free CDN, free SSL, staging environments.
- Average Price: Starts around $35/month.
- Pros: Blazing fast speeds, superb uptime, top-notch security, expert WordPress support.
- Cons: Higher price point, specifically for WordPress sites not general hosting.
WP Engine
- Key Features: Industry leader in managed WordPress hosting, robust security, staging environments, free CDN, free SSL, daily backups, scalable architecture.
- Average Price: Starts around $20/month promotional rate.
- Pros: High-performance, highly secure, excellent for professional WordPress users and businesses, dedicated WordPress support.
- Cons: More expensive, only for WordPress, stricter plugin restrictions.
A2 Hosting
- Key Features: Focus on speed with “Turbo Servers” up to 20x faster, anytime money-back guarantee, free site migration, free SSL, unlimited storage/transfer on most plans.
- Average Price: Starts around $2.99/month promotional rate.
- Pros: Very fast hosting, excellent uptime, good customer support, flexible pricing and features.
- Cons: Turbo servers are on higher-tier plans, renewal prices can be higher.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

The-website-hoster.com Review & First Look

When first landing on The-website-hoster.com, the immediate impression is one of a straightforward, service-oriented business.

The homepage quickly outlines their core offerings: web hosting and related services.

They assert their presence as a “premium Managed Service Provider since November 2015,” suggesting a tenure of nearly a decade in the industry.

This is a good starting point, as longevity often correlates with experience.

The design is functional, emphasizing key benefits like speed and reliability. Cottonthreadz.com Review

“Up to 20X Faster Servers” and “Ultra-Reliable Servers” with a “99.9% Uptime Commitment” are prominently displayed, aiming to address critical pain points for anyone seeking hosting.

These claims are standard in the hosting industry and provide a baseline for what a user might expect.

The inclusion of “Free Account Migration” and a “30-day Money-Back Guarantee” further reduces the perceived risk for new customers, which is a common and effective tactic in competitive markets.

However, a critical aspect that seasoned online users and businesses often look for is immediate access to foundational trust elements.

While a “Call Us” option and an email link are present, the absence of directly visible links to a comprehensive “About Us” page, “Terms of Service,” or a “Privacy Policy” on the homepage is a notable omission. Smartmiglobal.com Review

In the absence of these, it becomes challenging to quickly ascertain the legal entity behind the operation, its geographical base, and how it handles user data.

This kind of transparency is paramount in building strong credibility, especially for a service that will handle sensitive website data.

A professional web host typically makes these legal disclaimers and company details readily accessible from the footer or a dedicated section of the site.

Initial Impressions and Credibility Indicators

The initial impression of The-website-hoster.com leans towards a no-frills, technical service provider.

They highlight practical benefits without excessive marketing fluff. Xblox.club Review

Positive Indicators:
- Clear Service Offerings: The site clearly lists web hosting, domain registration, and various support services for popular CMS platforms like WordPress, Joomla, and Moodle.
- Performance Claims: Emphasis on “20X Faster Servers” and “99.9% Uptime Commitment” speaks to core hosting needs.
- Risk Reduction: Free account migration and a 30-day money-back guarantee are strong incentives for new users.
- SSL Included: “FREE SSL Certificate” is a crucial security feature that every reputable host should offer.
- Established Date: Mentioning “since November 2015” gives a sense of established operation.
Areas for Scrutiny:
- Lack of Legal Information: No direct links to Terms of Service, Privacy Policy, or an in-depth “About Us” page on the homepage. This can be a red flag for transparency.
- Company Identification: It’s unclear from the homepage who the legal entity is, where they are physically located, or their formal registration details.
- Pricing Currency: While prices are listed, the currency symbol “R” South African Rand is present, which might not be immediately clear to an international audience without explicit clarification on the target market.

Technical Aspects Highlighted

The site’s main selling points revolve around technical performance and convenience.

Server Performance: “Up to 20X Faster Servers” is a bold claim often seen in hosting marketing, implying optimization beyond standard configurations. This typically involves using SSD storage, advanced caching, and potentially specific server-side optimizations for CMS platforms.
Reliability: The “99.9% Uptime Commitment” is an industry standard service level agreement SLA for hosting providers. It suggests a commitment to minimizing downtime, which is crucial for website accessibility.
Ease of Migration: “Free Account Migration” removes a significant hurdle for users looking to switch hosts, making the transition smoother.
Security: The “FREE SSL Certificate” is vital for website security, SEO, and building user trust enabling HTTPS.
Included Software: The mention of “Softaculous Included,” “Latest Version of cPanel,” and “Latest Version of PHP” points to a commitment to providing current and popular tools for website management. cPanel is a widely recognized control panel, and Softaculous allows for easy one-click installations of many web applications.

The-website-hoster.com Pricing

Understanding the pricing structure of any service is critical, and The-website-hoster.com lays out its hosting packages and domain prices directly on the homepage.

This transparency in presenting costs upfront is a positive sign, allowing potential customers to quickly assess if the offerings align with their budget and needs. Clicksaffron.com Review

The prices are quoted in “R” South African Rand, which clearly indicates their primary target market or at least their operational base.

The hosting packages are structured in a tiered model: Bronze, Silver, Gold, and Platinum, with increasing resources and features at each level.

This is a common and effective way to cater to different user requirements, from small personal blogs to larger business websites.

Hosting Package Breakdown

Each package outlines key specifications that directly impact a website’s performance and scalability.

Bronze Package: Oven-paws.com Review
- Annual Fee: R300.00 effectively R30.00 p/m
- Web Space: 1GB
- E-Mail Addresses: 10
- Add-On Domains: 2
- MySQL Databases: 2
- Included: Softaculous, Latest Version of cPanel, FREE SSL Certificate, Latest Version of PHP
- Target User: Suitable for very small personal websites, simple blogs, or static sites with minimal content. 1GB web space is quite limited for modern websites with high-resolution images or videos.
Silver Package:
- Annual Fee: R700.00 effectively R70.00 p/m
- Web Space: 3GB
- E-Mail Addresses: 50
- Add-On Domains: 10
- MySQL Databases: 10
- Target User: Better for small business websites or more robust personal blogs. 3GB offers a bit more breathing room for content.
Gold Package:
- Annual Fee: R990.00 effectively R99.00 p/m
- Web Space: 5GB
- E-Mail Addresses: 100
- Add-On Domains: 50
- MySQL Databases: 50
- Target User: Ideal for growing businesses or e-commerce sites with a moderate amount of products. The increase in add-on domains and databases allows for managing multiple smaller websites.
Platinum Package:
- Annual Fee: R1500.00 effectively R150.00 p/m
- Web Space: 10GB
- E-Mail Addresses: Unlimited
- Add-On Domains: Unlimited
- MySQL Databases: Unlimited
- Target User: Designed for larger websites, active e-commerce platforms, or agencies managing multiple client sites. Unlimited resources for email, domains, and databases are attractive for scaling.

Domain Pricing

The website also lists various domain prices, which is convenient for users looking for a one-stop solution for both hosting and domain registration. The pricing varies by Top-Level Domain TLD.

.co.za, .org.za, .web.za: R110.00 Local South African TLDs
.africa, .capetown, .durban, .joburg: R125.00 African and city-specific TLDs
.com, .net: R300.00 Most popular global TLDs
.org: R325.00
.biz: R400.00
.info: R500.00

These prices are annual fees for domain registration. Gotravelpros.com Review

It’s worth noting that domain pricing can vary significantly between registrars, and it’s always advisable for users to compare.

Customization Options

The website explicitly states, “We can customise a package for you.

Do contact us for packages that require more than 10GB of web space.” This indicates flexibility for users with larger or more specialized hosting needs, which is a good sign of customer-centric service.

The-website-hoster.com Pros & Cons

A balanced review requires looking at both the strengths and weaknesses of a service.

Based on the information presented on The-website-hoster.com’s homepage, we can identify several pros that might attract users and some cons that could be areas of concern. Dentonrpa.com Review

Pros: What Works Well

The website highlights several compelling advantages for potential customers.

Clear Service Offerings: The homepage effectively communicates the core services: web hosting, domain registration, and specialized support for popular CMS platforms like WordPress, Joomla, and Moodle. This clarity helps users quickly understand what’s on offer.
Performance Focus: The claims of “Up to 20X Faster Servers” and a “99.9% Uptime Commitment” directly address two of the most critical factors for website performance and reliability. While specific benchmarks aren’t provided on the homepage, these statements indicate a focus on speed and availability.
Customer-Friendly Incentives:
- Free Account Migration: This significantly eases the process for users looking to switch from another host, removing a major technical barrier.
- 30-Day Money-Back Guarantee: This offers a risk-free trial period, allowing users to test the service without a long-term commitment.
- Free SSL Certificate: An essential security feature that also benefits SEO and user trust, providing this for free is a standard but valuable inclusion.
Transparent Tiered Pricing: The clear breakdown of Bronze, Silver, Gold, and Platinum packages with their respective resources web space, email, domains, databases and annual fees with monthly equivalents allows users to easily choose a plan that fits their needs and budget. The upfront display of domain prices is also helpful.
Inclusion of Standard Tools: The mention of “Softaculous Included,” “Latest Version of cPanel,” and “Latest Version of PHP” shows a commitment to providing industry-standard and up-to-date control panel and software installers, which are highly valued by many users.
Specialized CMS Support: Offering specific training and support services for WordPress, Joomla, and Moodle goes beyond basic hosting and adds significant value, especially for users who might need assistance with these platforms. This indicates a deeper level of expertise.
Local Focus South Africa: The pricing in Rands and the availability of .co.za and other regional TLDs suggest a strong focus on the South African market, which can be an advantage for local businesses seeking a provider familiar with their specific needs and regulations.

Cons: Areas for Improvement and Caution

Despite the positive aspects, there are several significant areas where the website falls short in building immediate trust and transparency, especially for new visitors.

Lack of Essential Legal Information: This is the most critical drawback. The homepage does not feature prominent links to:
- Terms of Service ToS / Terms & Conditions: Crucial for outlining user obligations, service limitations, dispute resolution, and acceptable use policy. Without this, customers are signing up blind.
- Privacy Policy: Essential for detailing how user data is collected, stored, used, and protected, which is a legal requirement in many jurisdictions e.g., GDPR, POPIA in South Africa.
- Refund Policy detailed: While a 30-day money-back guarantee is mentioned, the full terms and conditions for refunds are not immediately accessible.
Absence of Clear Company Details:
- No Physical Address: A physical business address is a strong indicator of a legitimate, established company. Its absence can raise questions.
- No Company Registration Number: For a “Managed Service Provider,” a company registration number provides legal verification of the business entity.
- No “About Us” Page Link: While “About Our Hosting Service” is a heading, it doesn’t function as a comprehensive About Us page that typically provides company history, mission, team information, and registration details.
Limited Contact Information Visibility: While a phone number and email link are present, a dedicated “Contact Us” page with multiple contact methods, business hours, and an exact location map if applicable is standard for professional service providers.
Unspecified Renewal Rates: While discounts for annual payments are mentioned, the website does not explicitly state whether the listed “p/m” prices are promotional or what the renewal rates will be after the first year. This can lead to unexpected cost increases for users.
Missing Customer Testimonials or Reviews: There are no visible customer testimonials, case studies, or links to external review platforms on the homepage. Social proof is a powerful trust-builder.
Basic Website Design & Content: While functional, the website’s design is relatively basic, and the content, while informative, lacks a more professional polish and comprehensive structure e.g., detailed service pages linked from the main menu.
Unclear SLA Details: While a “99.9% Uptime Commitment” is stated, the specific terms of this commitment e.g., how downtime is measured, what compensation is offered for breaches are not immediately available.

In summary, while The-website-hoster.com offers seemingly competitive hosting packages and a range of valuable support services, the significant lack of readily accessible legal documentation and explicit company identification on its homepage presents a major transparency hurdle.

For users prioritizing trust and accountability, these omissions are critical and warrant careful consideration.

The-website-hoster.com Alternatives

Given the areas of concern regarding transparency and legal information on The-website-hoster.com, exploring reputable and more transparent alternatives in the web hosting space is a wise move. Connectuv.com Review

These alternatives are known for their established presence, clear terms of service, and comprehensive support, making them generally more reliable choices for a range of website needs.

They are also widely used globally, ensuring access to a large community and extensive resources.

Here are some of the best alternatives, categorized by their strengths:

For Environmental Consciousness and Performance: GreenGeeks

Why it’s a strong alternative: GreenGeeks stands out as a leading eco-friendly web hosting provider. They put back three times the energy they consume into the grid in the form of renewable energy. Beyond their green initiative, they offer robust hosting with SSD storage, free SSL, a free domain for the first year, and free site migration. Their support is highly regarded.
Key Features: 300% Renewable Energy Match, LiteSpeed Web Server, SSD Storage, Free CDN, Nightly Backups, Scalable resources, 24/7/365 Support.
Ideal For: Environmentally conscious individuals and businesses, small to medium-sized websites, WordPress users.
Ethical Aspect: Their strong commitment to environmental sustainability aligns well with ethical business practices.

For Speed and Superior Support: SiteGround

Why it’s a strong alternative: SiteGround is consistently praised for its exceptional customer support and impressive site speed. They leverage Google Cloud infrastructure, custom server setups, and in-house caching solutions. They are also officially recommended by WordPress.org.
Key Features: Google Cloud infrastructure, custom SG Optimizer for WordPress, daily backups, free SSL, free CDN, proactive security monitoring, 24/7 expert support.
Ideal For: WordPress users, small to medium-sized businesses, those prioritizing speed and top-tier customer service.
Ethical Aspect: Their transparency in service terms and strong customer focus are positive indicators of ethical operations.

For Privacy and Open-Source Commitment: DreamHost

Why it’s a strong alternative: DreamHost is one of the oldest and most respected independent hosting providers, known for its strong stance on user privacy and commitment to open-source technologies. They offer a generous 97-day money-back guarantee.
Key Features: Unlimited bandwidth and storage on some plans, free domain, free SSL, custom control panel, 100% uptime guarantee, strong privacy policy.
Ideal For: Users who value privacy, open-source enthusiasts, small businesses, and personal websites.
Ethical Aspect: Employee-owned and committed to user privacy, they avoid many of the data monetization practices seen elsewhere.

For Scalability and Cloud Flexibility: Cloudways

Why it’s a strong alternative: Cloudways provides a managed cloud hosting platform, offering the flexibility and scalability of major cloud providers like DigitalOcean, AWS, Google Cloud without the complexity. It’s a “pay-as-you-go” model, making it highly adaptable.
Key Features: Choice of 5 cloud providers, managed security, built-in caches, free migration, free SSL, 24/7/365 expert support, staging environments.
Ideal For: Growing businesses, e-commerce sites, developers, agencies, and anyone needing highly scalable and fast hosting without managing server infrastructure themselves.
Ethical Aspect: Their transparent pricing and flexible model empower users, rather than locking them into long, restrictive contracts.

For High-Performance WordPress Hosting: Kinsta

Why it’s a strong alternative: Kinsta is a premium managed WordPress hosting provider built entirely on Google Cloud Platform’s premium tier. They focus exclusively on WordPress, offering unparalleled speed, security, and support for WordPress sites.
Key Features: Google Cloud’s premium network, custom caching, free CDN, daily backups, staging environments, proactive security, expert WordPress support.
Ideal For: High-traffic WordPress blogs, e-commerce sites WooCommerce, businesses heavily reliant on WordPress.
Ethical Aspect: Their focused expertise and commitment to robust infrastructure and support reflect a dedication to providing high-quality service.

For Enterprise-Level WordPress Hosting: WP Engine

Why it’s a strong alternative: WP Engine is a pioneer in managed WordPress hosting, offering a robust platform designed for mission-critical WordPress sites. They provide enterprise-grade security, performance, and development tools.
Key Features: Proactive threat detection, automatic WordPress updates, one-click staging, global CDN, daily backups, dedicated WordPress support, developer tools.
Ideal For: Large businesses, agencies, and high-traffic WordPress websites that require top-tier performance, security, and specialized support.
Ethical Aspect: Their long-standing reputation and focus on professional, secure WordPress hosting offer a reliable and trustworthy service.

For Speed-Focused Shared Hosting: A2 Hosting

Why it’s a strong alternative: A2 Hosting is renowned for its “Turbo Servers,” which they claim are up to 20x faster than standard hosting. They offer an “anytime money-back guarantee,” providing significant flexibility.
Key Features: Turbo Servers, SSD storage, free site migration, free SSL, unlimited storage & transfer on most plans, 24/7/365 Guru Crew Support.
Ideal For: Users prioritizing speed on a shared hosting budget, small to medium websites, WordPress users.
Ethical Aspect: Their long-standing presence and customer-friendly “anytime money-back guarantee” demonstrate a commitment to customer satisfaction.

How to Cancel The-website-hoster.com Subscription

As The-website-hoster.com’s homepage does not explicitly detail their cancellation policy or provide a direct link to a “Terms of Service” or “Refund Policy” document, the exact steps for canceling a subscription are not immediately clear from their website. Runelite.net Review

However, based on common practices in the web hosting industry and the information that is available such as the 30-day money-back guarantee, a standard process would likely involve contacting their support channels.

Likely Cancellation Process Steps

Given the absence of specific instructions, here’s a probable pathway to canceling your subscription with The-website-hoster.com, assuming typical industry procedures:

Review the Money-Back Guarantee if applicable:
- The website states a “30-day Money-Back Guarantee.” If you are within this initial 30-day period from your purchase date and wish to cancel for a full refund, ensure you communicate this clearly. The specific terms of this guarantee e.g., whether domain registration fees are refundable are usually detailed in the Terms of Service.
- If you are past the 30-day window, you would likely not be eligible for a refund for the unused portion of your annual plan, unless specific pro-rata refund terms are outlined in their full policy.
Contact Customer Support Directly:
- The most direct way to initiate a cancellation would be to contact their customer service. The homepage provides:
  - Phone Number: +27 81 782 7520 This is a South African number.
  - Email Link: “Click here to send us an e-mail” which directs to https://www.the-website-hoster.com/whmcs/contact.php. This likely leads to a contact form or displays an email address.
- Recommended Method: Sending an email or using a contact form is often preferable for cancellation requests, as it creates a written record of your communication, including the date and time of your request.
Provide Necessary Account Information: Cameronlawlv.com Review
- When contacting them, be prepared to provide details that verify your account ownership. This typically includes:
  - Your registered email address.
  - Your domain name hosted with them.
  - Your account username or customer ID.
  - The specific services you wish to cancel.
Clearly State Your Intent to Cancel:
- Be explicit that you want to cancel your web hosting subscription. If you are within the money-back guarantee period, clearly state that you are requesting a refund under those terms.
- You may be asked for a reason for cancellation. while you can provide one, it’s generally not a requirement for processing the cancellation itself.
Confirm the Cancellation:
- After making your request, ask for a confirmation of cancellation. This could be an email confirmation or a reference number for your support ticket.
- It’s important to confirm that any recurring payments have been stopped to avoid future charges.
Migrate Your Website if applicable:
- Before canceling, ensure you have migrated your website files and databases to a new host or have a complete backup stored locally. Once the account is canceled, your data may be permanently deleted.

Important Considerations:

Terms of Service: Without an easily accessible Terms of Service document on their homepage, it’s impossible to know any specific clauses or procedures for cancellation, notice periods, or refund eligibility beyond the initial 30 days. It’s crucial that upon signing up, customers are provided with and explicitly agree to these terms.
Recurring Payments: If you set up an automatic recurring payment e.g., via PayPal or credit card, you might also want to review your payment provider’s settings to ensure the subscription is fully terminated from that end, though the host is primarily responsible for stopping recurring charges.
Domain Registration: Remember that canceling your hosting account does not automatically cancel your domain registration. If your domain was registered through The-website-hoster.com, you would need to either renew it separately with them if you wish to keep it there or initiate a domain transfer to another registrar before its expiry date.

In summary, while the website doesn’t offer a self-service cancellation portal or explicit instructions, contacting their customer support via email or phone is the most logical and likely method for initiating a subscription cancellation.

How to Cancel The-website-hoster.com Free Trial

The website “The-website-hoster.com” states a “30-day Money-Back Guarantee” rather than a “free trial” in the traditional sense where no payment is initially made. Topupland.com Review

This means you likely paid for a service upfront, and the guarantee allows you to get your money back if you cancel within that 30-day window.

Therefore, canceling a “free trial” is essentially the same as initiating a refund request within the guarantee period.

Steps to Cancel and Obtain a Refund Under the 30-Day Money-Back Guarantee:

Identify Your Purchase Date: The “30-day Money-Back Guarantee” implies that you have a 30-day window from the date you initially purchased your hosting package to request a full refund. Mark this date down.
Gather Account Information: Have your account details ready. This usually includes:
- Your registered email address with The-website-hoster.com.
- The domain name associated with your hosting account.
- Your customer ID or username if provided.
- The date of your initial purchase.
Contact The-website-hoster.com Support: Nysmortgagesettlement.com Review
- The most effective way to cancel and request a refund is through their official support channels.
- Email: Use the “Click here to send us an e-mail” link on their homepage, which directs to their contact form https://www.the-website-hoster.com/whmcs/contact.php. Sending an email provides a written record.
- Phone: You can also try calling them at +27 81 782 7520 South African number. If you call, ensure you note down the date, time, and name of the representative you spoke with.
- Clarity is Key: Clearly state that you wish to cancel your hosting service and are requesting a full refund under the “30-day Money-Back Guarantee.” Explicitly mention the date you signed up.
State Your Reason Optional but Recommended: While not always required, providing a brief, concise reason for cancellation e.g., “The service did not meet my specific needs” or “Decided to go with another provider” can sometimes expedite the process.
Confirm Cancellation and Refund:
- Once you’ve made the request, ask for confirmation that your account has been canceled and that the refund process has been initiated.
- Inquire about the timeframe for the refund to appear in your account. Typically, refunds can take 5-10 business days, depending on your bank or payment method.
- Ensure any recurring billing has been stopped.
Data Backup and Migration:
- Before initiating the cancellation, make sure you have downloaded a complete backup of all your website files, databases, and emails if you used their email service.
- If you plan to host your website elsewhere, begin the migration process to your new host before canceling your account with The-website-hoster.com to avoid any downtime or data loss.

Important Note on Domain Fees:

It is common in the hosting industry for “money-back guarantees” to exclude the cost of domain registration. If you received a “free domain” or registered a domain through The-website-hoster.com as part of your package, the cost of that domain might be deducted from your refund, as domain registrations are typically non-refundable once processed. The full “Terms of Service” would clarify this.
If you wish to keep your domain, you will need to transfer it to another registrar before your hosting account is fully closed and the domain expires.

By following these steps, you should be able to effectively cancel your subscription and request a refund under their 30-day money-back guarantee.

The-website-hoster.com vs. Industry Standards

When evaluating “The-website-hoster.com,” it’s crucial to compare its offerings and operational transparency against established industry standards in the web hosting sector. Evopayments.us Review

While the website provides a clear outline of its technical specifications and pricing, some areas diverge from what is typically expected from leading hosting providers, particularly concerning user trust and legal compliance.

Technical Offerings Comparison

The-website-hoster.com’s technical specifications, such as “Up to 20X Faster Servers,” “99.9% Uptime Commitment,” free SSL, cPanel, Softaculous, and support for WordPress/Joomla/Moodle, generally align with the basic expectations of a modern web host.

Speed Claims: Many hosts make “X times faster” claims, often based on optimized server environments like LiteSpeed or specific caching mechanisms. While compelling, these claims require independent verification to be fully substantiated. Industry leaders often provide more detailed technical specifications or real-world performance data.
Uptime Guarantee: A 99.9% uptime commitment is standard. Top-tier hosts often offer 99.99% or even 100% with specific terms and transparently detail their Service Level Agreements SLAs, including how downtime is measured and what compensation is offered. The-website-hoster.com states the commitment but doesn’t immediately link to the full SLA.
Included Features SSL, cPanel, Softaculous: These are industry-standard inclusions for shared hosting. Free SSL is almost a prerequisite now due to its impact on SEO and security. cPanel is the most widely used control panel, and Softaculous simplifies CMS installations, making these features highly desirable and expected.
Managed Services: The description of offering WordPress, Joomla, and Moodle training, updating, securing, and optimizing goes beyond basic shared hosting. This suggests a more hands-on, managed service approach, which is a significant value add that some larger hosts offer as a premium. This positions them closer to companies like WP Engine or Kinsta in terms of managed support, although the depth of this support and the cost structure would need further investigation beyond the homepage.

Transparency and Trust Indicators Comparison

This is where The-website-hoster.com shows the most significant deviation from industry best practices and legal expectations.

Legal Documentation Terms of Service, Privacy Policy: Server-switch.com Review
- Industry Standard: Reputable web hosts prominently display links to their Terms of Service/Use, Privacy Policy, Acceptable Use Policy, and Refund Policy, typically in the footer of every page. These documents are legally binding and crucial for both the provider and the customer. They detail data handling, dispute resolution, service limitations, and intellectual property rights.
- The-website-hoster.com: These critical legal documents are not immediately visible or linked from the homepage. This is a major red flag for transparency and could be a compliance issue depending on local regulations e.g., South Africa’s POPIA Act regarding data privacy. Without these, a user cannot fully understand their rights or the provider’s obligations.
Company Identification and Physical Presence:
- Industry Standard: Established hosting companies typically provide clear “About Us” pages with information about the company’s legal name, registration number, and often a physical address. This builds trust and accountability. Many also list their management team.
- The-website-hoster.com: The homepage mentions being a “Managed Service Provider since November 2015” but lacks any explicit company registration number or physical address. While a phone number is provided, the absence of a physical address or legal entity name is a significant omission for a business operating online and handling critical client data.
Customer Support Channels:
- Industry Standard: Most reputable hosts offer 24/7 support through multiple channels: live chat, phone, ticket system, and knowledge base/FAQs.
- The-website-hoster.com: Provides a phone number and an email contact link. While these are functional, the absence of a live chat or a comprehensive, easily searchable knowledge base on the homepage suggests a more limited support infrastructure compared to larger players.
Social Proof and Reviews:
- Industry Standard: Leading hosts often feature customer testimonials, trust pilot ratings, or links to public review platforms to demonstrate customer satisfaction and build social proof.
- The-website-hoster.com: No direct testimonials or links to external review sites are visible on the homepage.

In conclusion, while The-website-hoster.com aligns with industry standards on some technical features and pricing models, its significant shortfall in providing readily accessible legal documentation and transparent company identification raises serious concerns.

For a service as critical as web hosting, where data security and contractual clarity are paramount, these omissions make it fall short of the transparency and trust benchmarks set by more established and reputable providers in the industry. 1hebergement.com Review

FAQ

What is The-website-hoster.com?

The-website-hoster.com presents itself as a managed service provider offering web hosting and related services, including domain registration, website migration, and specialized support for platforms like WordPress, Joomla, and Moodle, active since November 2015.

What services does The-website-hoster.com offer?

They offer web hosting packages with varying web space, email addresses, add-on domains, and MySQL databases, along with domain registration, free SSL certificates, and managed services like WordPress, Joomla, and Moodle training, updating, securing, optimizing, backing up, designing, and maintaining websites.

They also provide Google services like Analytics and Search Console integration, and SEO.

How fast are The-website-hoster.com’s servers?

The website claims their servers are “Up to 20X Faster” and offer “Ultra-Reliable Servers” with a “99.9% Uptime Commitment.”

Does The-website-hoster.com offer a money-back guarantee?

Yes, The-website-hoster.com states they offer a “30-day Money-Back Guarantee” for their hosting service.

Are SSL certificates included with The-website-hoster.com hosting plans?

Yes, a Free SSL certificate is included with their web hosting plans, ensuring your domain starts with https.

What control panel does The-website-hoster.com use?

The-website-hoster.com states that the “Latest Version of cPanel” is included with their hosting packages.

Can I migrate my existing website to The-website-hoster.com for free?

Yes, The-website-hoster.com offers “Free Account Migration” and states that their team can move your site to their platform for free in most cases.

What content management systems CMS does The-website-hoster.com support?

They specifically mention optimized hosting and services for WordPress, Joomla, and Moodle.

What are the pricing tiers for The-website-hoster.com’s hosting?

They offer four main hosting packages: Bronze, Silver, Gold, and Platinum, with resources increasing at each tier.

Prices are listed as annual fees with monthly equivalents in South African Rands R.

What domain extensions can I register with The-website-hoster.com?

They list prices for various domain extensions including .co.za, .org.za, .web.za, .africa, .capetown, .durban, .joburg, .com, .net, .org, .biz, and .info.

How do I contact The-website-hoster.com customer support?

You can contact them via a listed phone number +27 81 782 7520 or by sending an email through the link provided on their homepage.

Does The-website-hoster.com offer custom hosting packages?

Yes, they state they can customize a package for you, especially for requirements exceeding 10GB of web space.

Is The-website-hoster.com suitable for e-commerce sites?

While not explicitly stated, their higher-tier packages Gold, Platinum with more web space, email addresses, add-on domains, and databases, combined with WordPress/WooCommerce optimization, suggest they could support e-commerce sites.

Does The-website-hoster.com offer SEO services?

Yes, they list “Search Engine Optimisation SEO” as one of their Google services.

Are there any discounts for annual payments with The-website-hoster.com?

Yes, they offer discounts of up to 15% on annual payments for their hosting packages.

Is there a clear “Terms of Service” or “Privacy Policy” linked on The-website-hoster.com’s homepage?

No, clear and direct links to essential legal documents like Terms of Service or a Privacy Policy are not immediately visible or linked from the homepage.

What currency are The-website-hoster.com’s prices listed in?

The prices on their homepage are listed in South African Rands R.

When was The-website-hoster.com established?

The website states they have been a “premium Managed Service Provider since November 2015.”

Does The-website-hoster.com offer managed WordPress services?

Yes, they offer extensive WordPress services including training, updating, securing, performance optimization, backing up, designing, and maintaining WordPress websites.

How can I cancel my subscription with The-website-hoster.com?

Based on the available information, you would likely need to contact their customer support via phone or email to request a cancellation, especially if you are within the 30-day money-back guarantee period.

Always ensure to back up your data before canceling.