Prodriveit.co.uk Review

Based on checking the website Prodriveit.co.uk, it appears to be a legitimate IT services provider based in the UK, offering strategic IT support, cyber security, and cloud services primarily for SMEs in the legal, accountancy, and financial services sectors. The site clearly outlines its services, target audience, and contact information, suggesting a transparent and professional operation.

Overall Review Summary:

• Website Transparency: High. Clear contact details, service descriptions, and company location are readily available.
• Service Clarity: Excellent. The site articulates the problems they solve and the specific services they offer.
• Trust Signals: Good. Mentions over 25 years’ experience, an 89 Net Promoter Score®, and offers a “Pro Drive IT Guarantee.”
• Ethical Considerations: Generally positive, as IT support services for businesses are permissible. No apparent red flags concerning forbidden categories.
• Missing Elements for Trust: While robust, the website could benefit from readily visible client testimonials (beyond the NPS score), clear pricing structures (even if indicative), and perhaps a more direct link to regulatory compliance details pertinent to their target sectors (e.g., legal, financial).

Prodriveit.co.uk presents itself as a dedicated IT support firm with a focus on security and compliance, especially crucial for the regulated industries they serve. Their promise of a refund if improvements aren’t seen within three months is a strong indicator of confidence in their services. However, for a truly exhaustive review, further investigation into client feedback outside their site and clearer specifics on service level agreements (SLAs) or a detailed pricing model would be beneficial. Without these, potential clients might need to engage directly to gather complete information before committing.

Best Alternatives for Ethical IT Services (UK-focused):

• UK IT Services
  • Key Features: Broad range of IT support, managed services, cloud solutions, and cybersecurity. Focus on business continuity and operational efficiency.
  • Price: Varies significantly based on service scope (e.g., per user, per device, project-based). Expect an average of £50-£150 per user per month for managed services.
  • Pros: Access to diverse expertise, scalable solutions, proactive maintenance, and often 24/7 support.
  • Cons: Can be more expensive than in-house IT for very small businesses; quality can vary between providers.
• Cybersecurity Solutions UK
  • Key Features: Advanced threat detection, data encryption, compliance adherence (e.g., GDPR), incident response, and security awareness training.
  • Price: Typically subscription-based, ranging from £10-£100 per endpoint per month, or project-based for larger implementations.
  • Pros: Essential for protecting sensitive data and maintaining trust; helps businesses meet regulatory obligations.
  • Cons: Requires ongoing investment; effective implementation often needs strong internal IT collaboration.
• Cloud Computing Services UK
  • Key Features: Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS), data storage, backup, and disaster recovery.
  • Price: Usage-based or tiered subscriptions, from £50-£500+ per month depending on resources and services consumed.
  • Pros: Scalability, flexibility, reduced hardware costs, improved collaboration, and enhanced data security.
  • Cons: Requires careful planning and migration; dependency on internet connectivity; potential for vendor lock-in.
• IT Consultancy UK
  • Key Features: Strategic IT planning, technology roadmap development, digital transformation advice, system integration, and IT project management.
  • Price: Project-based or daily rates, typically £500-£1500+ per day depending on consultant experience and project complexity.
  • Pros: Provides expert guidance for complex IT challenges; helps align IT with business objectives; accelerates strategic initiatives.
  • Cons: Can be a significant upfront investment; success depends heavily on the consultant’s understanding of the business.
• Managed IT Services UK
  • Key Features: Proactive monitoring, helpdesk support, patch management, network management, and preventative maintenance for IT infrastructure.
  • Price: Monthly recurring fees, often per user or per device, ranging from £30-£100 per user per month.
  • Pros: Predictable IT costs, reduced downtime, access to skilled IT professionals, and focus on core business activities.
  • Cons: May not cover all niche software or hardware requirements; requires a clear Service Level Agreement (SLA).
• IT Support for Small Businesses UK
  • Key Features: Tailored IT solutions for SMEs, including remote support, on-site visits, network setup, and software troubleshooting.
  • Price: Flexible plans, from ad-hoc hourly rates (£50-£150/hour) to monthly retainer packages (£100-£500+ per month).
  • Pros: Cost-effective for businesses without dedicated IT staff; quick response times for common issues; local expertise often available.
  • Cons: Scope of services might be limited compared to enterprise-level providers; may not offer 24/7 coverage.
• IT Hardware and Software Resellers UK
  • Key Features: Procurement of IT equipment (laptops, servers, networking gear) and software licenses, often with installation and setup services.
  • Price: Varies by product; often offers competitive pricing due to bulk purchasing power.
  • Pros: One-stop shop for IT procurement; ensures compatibility; may offer post-sales support.
  • Cons: Can sometimes be more expensive than direct vendor purchases; quality of support can vary by reseller.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Prodriveit.co.uk Review Latest Discussions & Reviews:

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

[ratemypost]

Prodriveit.co.uk Review & First Look

Prodriveit.co.uk immediately presents itself as a dedicated IT services provider for businesses, particularly those in the legal, accountancy, and financial sectors within Surrey and the broader UK. The homepage is well-structured, aiming to address common IT frustrations faced by businesses, such as wasted time, security concerns, and underperforming IT investments. They articulate their services clearly, focusing on Business IT Support, Cyber Security, IT Strategy, and Cloud Services. This clear articulation is a strong positive, indicating a professional approach to client engagement. The site highlights over 25 years of experience, which is a significant factor in establishing credibility, particularly in the ever-evolving IT landscape.

Initial Impressions of Prodriveit.co.uk

Upon first glance, Prodriveit.co.uk conveys a sense of professionalism and specialisation. The design is clean, and navigation is intuitive, allowing users to quickly find information relevant to their sector or specific IT problem. The emphasis on “people-focused IT Support” and “uncompromising security and customer service” resonates well, particularly for businesses handling sensitive client data. The mention of an 89 Net Promoter Score® for client feedback is a valuable trust signal, though the raw feedback itself isn’t immediately visible.

Target Audience and Niche Focus

Prodriveit.co.uk explicitly targets Small and Medium-sized Enterprises (SMEs), with a strong emphasis on the legal, accountancy, and financial services sectors. This specialisation is a strategic move, as these industries typically have stringent security and compliance requirements. By focusing on these niches, Pro Drive IT can tailor their services and expertise to meet specific regulatory demands, which is a significant selling point for potential clients in these areas. This targeted approach suggests a deeper understanding of their clients’ unique challenges.

Trust Signals and Credibility

The website incorporates several trust signals designed to assure potential clients. Beyond the 25 years of experience and the NPS score, the “Pro Drive IT Guarantee” is a compelling offer: a full refund if IT isn’t improved after three months, with the option to leave. This guarantee demonstrates strong confidence in their service delivery. Furthermore, the provision of a physical address (Export House, Woking), phone number (0330 124 3599), and email address ([email protected]) enhances transparency and legitimacy. Case studies are mentioned as a way to “Find out more about the companies we work with,” which, if detailed and verifiable, could further bolster credibility.

Prodriveit.co.uk Pros & Cons

When evaluating any service, a balanced perspective is crucial. Prodriveit.co.uk certainly presents a compelling case, but like any provider, it has its strengths and areas where more clarity or development could enhance the user experience and trust. Minotaursoftware.co.uk Review

Advantages of Prodriveit.co.uk

• Niche Specialisation: Their explicit focus on legal, accountancy, and financial services is a major pro. These sectors require a deep understanding of compliance and security, and Pro Drive IT positions itself as an expert in these areas. This targeted approach suggests tailored solutions rather than generic IT support.
• Clear Service Offerings: The website clearly defines its core services: Business IT Support, Cyber Security, IT Strategy, and Cloud Services. This clarity helps potential clients quickly identify if Pro Drive IT can address their specific needs.
• Strong Trust Signals: The “Pro Drive IT Guarantee” (refund if no improvement in three months) is a bold and attractive offer, demonstrating confidence in their services. The mention of “over 25 years’ experience” and an “89 Net Promoter Score®” also contribute significantly to credibility.
• Transparent Contact Information: Full contact details, including a physical address, phone number, and email, are readily available, which is a fundamental indicator of a legitimate and accessible business.
• Problem-Oriented Messaging: The website effectively identifies common IT problems (e.g., “IT is wasting your time,” “Clients are questioning your security”) and then presents their services as solutions. This approach resonates well with businesses seeking practical outcomes.
• Comprehensive IT Scope: They cover a wide range of essential IT needs for SMEs, from daily support to strategic planning and crucial cybersecurity measures, indicating a holistic approach to IT management.

Potential Drawbacks of Prodriveit.co.uk

• Lack of Direct Client Testimonials: While an 89 NPS score is excellent, actual quotes or detailed case studies directly on the homepage (beyond a link to a separate page) would provide more immediate and relatable social proof. Users often appreciate reading specific experiences from similar businesses.
• Absence of Public Pricing Information: No pricing details or even indicative packages are visible on the website. While bespoke services often require custom quotes, a general idea of pricing tiers or a “starting from” figure could help potential clients assess affordability and save time.
• Limited Regulatory Compliance Detail: Given their focus on legal, accountancy, and financial services, more explicit mention of specific regulatory compliance standards (e.g., GDPR, FCA guidelines, SRA rules) they adhere to or assist clients with would strengthen their value proposition for these sectors.
• Generic Case Studies Link: The link “Find out more about the companies we work with” leads to a case studies page, which is good, but without a direct preview or highlights on the main page, it requires an extra click to ascertain their track record.
• No Online Booking/Scheduling: While they offer a phone number and a contact form, the absence of an online calendar or booking system for consultations might deter some users who prefer digital convenience.

Prodriveit.co.uk Pricing

Understanding the cost of IT services is often a primary concern for businesses, yet Prodriveit.co.uk does not publicly display its pricing structures. This is a common practice among IT service providers, especially those offering bespoke solutions that vary significantly based on client needs, infrastructure complexity, and the level of support required.

Understanding IT Service Pricing Models

IT service providers typically employ several pricing models:

• Per-User Pricing: A fixed monthly fee per user or employee. This model is straightforward and scalable, making it popular for managed IT services. For example, a company with 20 employees might pay a set rate for each, covering helpdesk, monitoring, and basic security.
• Per-Device Pricing: A fixed monthly fee per device (e.g., desktop, laptop, server, network device). This works well for organisations with a higher number of devices than users.
• Tiered Pricing: Different service levels (e.g., Basic, Standard, Premium) with varying features and corresponding costs. Each tier offers a progressively more comprehensive set of services, such as faster response times, more proactive monitoring, or additional cybersecurity measures.
• Value-Based Pricing: Pricing determined by the perceived value or ROI the IT services provide to the client’s business, rather than strictly by hours or devices. This often applies to strategic consulting or complex project work.
• Hourly/Ad-Hoc Pricing: Charging based on the time spent by technicians. This is common for break/fix services or smaller, one-off tasks. While flexible, it can lead to unpredictable costs.
• Project-Based Pricing: A fixed price for a specific project, such as a cloud migration, network overhaul, or system implementation. This is ideal when the scope of work is clearly defined.

Prodriveit.co.uk’s offering suggests a mix of these models, particularly per-user/device for ongoing support and project-based for IT strategy or cloud migrations.

Requesting a Quote from Prodriveit.co.uk

Since no public pricing is available, potential clients would need to contact Prodriveit.co.uk directly to obtain a customised quote. The website encourages this by providing a phone number and a contact form, and by offering a “Benchmark your IT” survey to help businesses assess their current IT landscape, which can also serve as a precursor to a tailored proposal.

When contacting them, businesses should be prepared to provide details about: Planetinsulation.co.uk Review

• Number of employees/users.
• Number and type of devices (servers, desktops, laptops, mobile devices).
• Industry sector (especially relevant for legal, accountancy, financial services due to compliance needs).
• Specific IT challenges or goals (e.g., improving cybersecurity, migrating to the cloud, reducing downtime).
• Existing IT infrastructure and any legacy systems.
• Desired level of support (e.g., 24/7, business hours only).

This information will allow Prodriveit.co.uk to scope the services accurately and provide a relevant, tailored pricing proposal. While the lack of public pricing can be a minor inconvenience for initial browsing, it’s standard for complex B2B IT services.

Prodriveit.co.uk vs. Competitors

In the competitive landscape of IT services, Prodriveit.co.uk faces numerous rivals, from small local consultancies to large national managed service providers (MSPs). Differentiating oneself is crucial, and Prodriveit.co.uk attempts to do this through its niche focus, experience, and service guarantee.

Key Differentiators of Prodriveit.co.uk

• Specialised Industry Focus: Prodriveit.co.uk’s deliberate emphasis on legal, accountancy, and financial services sets it apart. Many general IT support companies serve a wide array of industries, which means their expertise might be broader but less deep in specific regulatory environments. For firms in these sectors, choosing a specialist can mean better compliance, more relevant security protocols, and faster problem resolution due to familiarity with industry-specific software and workflows.
• “Pro Drive IT Guarantee”: The offer of a refund if IT isn’t improved after three months is a significant differentiator. Few IT providers offer such a bold guarantee, indicating strong confidence in their service quality and commitment to client satisfaction. This can reduce the perceived risk for new clients.
• Longevity and Experience: “Over 25 years’ experience” is a substantial claim in the fast-paced IT world. This suggests a stable, experienced team that has adapted to numerous technological shifts and likely possesses a deep understanding of long-term IT planning and problem-solving.
• People-Focused Approach: Their messaging about “people-focused IT Support” and “knowing your business, its people, and its processes” suggests a more personalised, consultative approach rather than a purely technical, detached service. This can be very appealing to SMEs who value a strong working relationship with their IT provider.

How Prodriveit.co.uk Stacks Up Against General MSPs

General Managed Service Providers (MSPs) often offer a wide array of services to a diverse client base. While they might have economies of scale and broad capabilities, they may lack the granular understanding of specific industry regulations or software that Prodriveit.co.uk professes. For example, an accountant’s firm needs IT support that understands IRIS, Sage, or Xero integration, data retention regulations, and audit requirements. A general MSP might support these, but Prodriveit.co.uk would likely have pre-existing templates, best practices, and direct experience with such scenarios.

Comparison with Boutique IT Consultancies

Boutique IT consultancies often offer highly specialised, project-based work, sometimes for specific technologies or strategic advice. Prodriveit.co.uk shares this specialisation in terms of industry, but it also provides ongoing managed services, which many smaller consultancies do not. This blend of strategic guidance (IT Strategy service) and continuous operational support (Business IT Support) offers a more comprehensive package than many boutique firms.

Comparison with Larger National Providers

Larger national or international IT service providers might boast extensive resources, larger teams, and 24/7 global support. However, they can sometimes feel impersonal, and SMEs might get lost in their larger client portfolios. Prodriveit.co.uk, operating from Surrey with a focus on SMEs, likely offers a more personalised service with dedicated account management, which can be invaluable for smaller businesses that prefer a closer working relationship. Their promise of “open communication and answering queries throughout the whole process” supports this. Brightco.co.uk Review

In essence, Prodriveit.co.uk positions itself as a robust option for SMEs in specific professional services, striking a balance between the broadness of general MSPs and the niche focus of boutique consultancies, while also providing the assurance of a strong guarantee.

Prodriveit.co.uk Alternatives

When considering IT services, it’s wise to explore a range of options to ensure the best fit for your business needs, budget, and ethical considerations. The UK market for IT support is vast, with many reputable providers offering services from basic helpdesk support to complex cloud migrations and cybersecurity.

Here are some established alternatives to Prodriveit.co.uk, broadly categorised by their primary focus or market position:

1. General Managed Service Providers (MSPs)

These providers offer a comprehensive suite of IT services, suitable for businesses across various sectors, including those Prodriveit.co.uk targets. They often provide proactive monitoring, helpdesk support, cybersecurity, and cloud management.

• IT Lab (now Content+Cloud): A well-established UK-based MSP that offers a wide range of services, including managed IT, cloud solutions (strong Microsoft partnership), cybersecurity, and digital transformation. They cater to various business sizes and industries.
  • Key Features: Comprehensive managed IT, strong cloud expertise (Microsoft Gold Partner), cybersecurity, digital adoption services.
  • Pros: Large resource pool, extensive service portfolio, strong industry reputation.
  • Cons: May be more expensive for smaller SMEs, potentially less bespoke than highly niche providers.
• UK IT Networks: Offers managed IT support, cybersecurity, cloud services, and connectivity solutions. They focus on providing reliable and proactive support to keep businesses operational.
  • Key Features: Proactive IT support, network solutions, cybersecurity, cloud migration.
  • Pros: Focus on network reliability, good for businesses needing strong connectivity solutions alongside IT support.
  • Cons: Less overt industry specialisation compared to Prodriveit.co.uk.

2. Cybersecurity-Focused IT Providers

For businesses where data security and compliance are paramount, choosing a provider with a very strong emphasis on cybersecurity is critical. While Prodriveit.co.uk offers cybersecurity, some firms specialise even further. Wefly.co.uk Review

• Sophos: While primarily a cybersecurity product vendor, Sophos offers Managed Detection and Response (MDR) services, providing 24/7 threat hunting, detection, and response. This is more of a specialised cybersecurity overlay rather than full IT support, but crucial for robust security.
  • Key Features: 24/7 threat detection, incident response, proactive threat hunting, cybersecurity expertise.
  • Pros: Industry leader in cybersecurity, advanced threat intelligence.
  • Cons: Not a full IT support provider; complements existing IT rather than replacing it.
• Redscan (part of Kroll): Specialises in managed security services, penetration testing, and vulnerability management. Ideal for organisations with high-stakes data.
  • Key Features: Managed SIEM, penetration testing, security auditing, incident response.
  • Pros: Deep cybersecurity specialisation, strong reputation in security.
  • Cons: Focus is primarily on security, less on general IT support infrastructure.

3. Cloud-First IT Consultants

For businesses heavily reliant on cloud infrastructure or looking to migrate fully to the cloud, a provider with deep cloud expertise is essential.

• Bytes Technology Group: A major UK IT solutions provider with significant expertise in cloud services (Azure, AWS, Microsoft 365), software licensing, and security.
  • Key Features: Cloud migration and management, software licensing, cybersecurity, data management.
  • Pros: Extensive cloud experience, broad partnership ecosystem, large scale.
  • Cons: Might be geared towards larger enterprises, potentially less personalised for smaller SMEs.
• Transparity: A dedicated Microsoft Azure Expert MSP, focusing entirely on Microsoft cloud solutions. If your business is deeply embedded in the Microsoft ecosystem, they offer unparalleled specialisation.
  • Key Features: Microsoft Azure expertise, cloud adoption, managed Azure services, Microsoft 365.
  • Pros: Highly specialised in Microsoft cloud, deep technical knowledge.
  • Cons: Limited to the Microsoft ecosystem; not a general IT support provider.

4. Local & Regional IT Support Firms

Many smaller, reputable IT companies operate regionally, offering personalised service. While not listed on major platforms, a quick search for “IT support [your specific UK region]” will yield numerous options. These can be a good alternative if proximity and highly personalised service are priorities.

• Example Search: IT Support Surrey (to find local alternatives to Prodriveit.co.uk).
  • Key Features: Often offer quick on-site response, personalised relationships, strong local knowledge.
  • Pros: Potentially more responsive, tailored service, community-focused.
  • Cons: May have fewer resources or less specialisation than larger firms, geographic limitations.

When evaluating these alternatives, consider their industry experience, service level agreements (SLAs), client testimonials, and how well their service offerings align with your specific business requirements and future IT strategy.

How to Engage with Prodriveit.co.uk

Engaging with an IT service provider like Prodriveit.co.uk is a structured process designed to ensure both parties understand the scope of work and expectations. Since they do not display public pricing, the primary method of engagement involves direct communication to discuss needs and receive a tailored proposal. Universalgranite.co.uk Review

Initial Contact and Information Gathering

Prodriveit.co.uk provides several clear avenues for initial contact, as outlined on their homepage:

• Phone Call: They explicitly invite potential clients to “GIVE US A CALL” at 0330 124 3599 to speak directly with their team of experts. This is often the quickest way to get an immediate response and ask initial questions.
• Contact Form: A “SEND US A MESSAGE” form is available, allowing users to submit queries via email. This is suitable for non-urgent inquiries or when you prefer to lay out your requirements in writing.
• Email: Their direct email address, [email protected], is also provided for direct correspondence.
• Benchmark IT Survey: They offer a “5-minute survey to see how your IT measures up” (prodriveitmaturitysurvey.scoreapp.com). This tool can be a useful starting point, providing Pro Drive IT with preliminary insights into your existing IT infrastructure and challenges before a more detailed discussion.

When making initial contact, be prepared to provide a brief overview of your business, your industry (especially if you’re in legal, accountancy, or financial services), and the primary IT issues or goals you’re looking to address.

The Consultation and Assessment Process

Once initial contact is made, the process typically moves to a more in-depth consultation. Prodriveit.co.uk states, “we work closely with you and take the time to know your business, its people, and its processes.” This suggests a consultative approach that might involve:

• Discovery Call/Meeting: A more detailed discussion to understand your current IT setup, pain points, business objectives, and any compliance requirements specific to your sector.
• IT Audit/Assessment: For comprehensive solutions, they might offer to conduct an audit of your existing IT infrastructure, networks, and systems to identify vulnerabilities, inefficiencies, and areas for improvement. This helps in tailoring a precise solution.
• Needs Analysis: Based on the discovery and assessment, Pro Drive IT will analyse your specific requirements to determine the most suitable services and solutions.

Proposal and Onboarding

Following the assessment, Prodriveit.co.uk would then present a detailed proposal outlining the recommended services, the scope of work, expected outcomes, and the associated costs.

• Detailed Proposal: This document should clearly define the services, Service Level Agreements (SLAs), support hours, responsibilities, and the proposed pricing model (e.g., monthly recurring fees, project costs).
• Contract Review: Once the proposal is accepted, a service agreement or contract will be drafted. It’s crucial to review this thoroughly, paying attention to terms regarding service levels, data security, termination clauses, and pricing.
• Onboarding: Upon agreement, Pro Drive IT’s team would commence the onboarding process. This typically involves setting up monitoring tools, migrating data (if applicable for cloud services), configuring systems, and integrating their support services with your existing operations. They promise to provide what customers “need to continue working safely and efficiently whilst keeping open communication.”

Their “Pro Drive IT Guarantee” comes into play after onboarding, providing a three-month window where they commit to improving your IT or offering a refund, underscoring their confidence and client-centric approach. Deercreek.co.uk Review

How to Cancel Prodriveit.co.uk Subscription

While Prodriveit.co.uk’s website doesn’t explicitly detail a cancellation policy or process, especially for ongoing “subscription” or managed service agreements, standard practices within the IT services industry provide a strong indication of what to expect. Given their “Pro Drive IT Guarantee” which mentions the ability to “leave us if you want to” after the three-month period if improvements aren’t met, it implies a clear, albeit unstated, cancellation mechanism for their regular services.

Standard Cancellation Practices in IT Service Contracts

Managed IT Service (MITS) agreements typically have a contract term (e.g., 12, 24, or 36 months) and specific clauses regarding termination. These clauses commonly include:

• Notice Period: The client is usually required to provide written notice (e.g., 30, 60, or 90 days) before the desired cancellation date. This period allows the IT provider to smoothly transition services, assist with data handover, and avoid abrupt disruptions to the client’s operations.
• Contract Term: If a client cancels before the agreed-upon contract term ends, there might be penalties or early termination fees. These fees compensate the provider for lost revenue and the resources allocated based on the initial agreement. It’s essential to check your specific contract for these details.
• Data Offboarding: The contract should outline how your data will be returned or securely deleted upon termination. This is crucial for data privacy and business continuity.
• Unpaid Invoices: All outstanding invoices must typically be settled before final cancellation is processed.

Steps to Consider When Cancelling

Based on industry norms and Prodriveit.co.uk’s professional presentation, the following steps would likely apply:

1. Review Your Contract: The absolute first step is to carefully read your service agreement or contract with Prodriveit.co.uk. This document will contain the precise terms and conditions for cancellation, including notice periods, any penalties, and data handling procedures.
2. Prepare Written Notice: Draft a formal letter or email clearly stating your intention to cancel services, the effective date of cancellation, and the reason (if you wish to provide one). Ensure this notice is sent via a method that provides a record of delivery (e.g., registered post, email with read receipt).
3. Contact Your Account Manager: Reach out to your dedicated account manager or the primary contact at Prodriveit.co.uk. Discuss your decision to cancel and initiate the offboarding process. They can guide you through their specific procedures.
4. Data Transition Plan: Discuss and agree on a plan for transferring any data, system configurations, or intellectual property back to your control or to a new IT provider. Ensure you have access to all necessary passwords, licenses, and documentation.
5. Confirm Disconnection Dates: Agree on the exact date when Pro Drive IT’s services will cease and ensure your new IT arrangements are in place well before this.
6. Settle Final Invoices: Pay any remaining balances or early termination fees as per your contract.

The “Pro Drive IT Guarantee” and Cancellation

The guarantee states: “if we haven’t improved your IT after three months, we will REFUND your fees— after which time you can leave us if you want to.” This implies that within that initial three-month period, if you are dissatisfied and they fail to meet their promise of improvement, you have an explicit right to terminate and receive a refund. Beyond this initial period, general contract terms would apply.

It’s always recommended to communicate openly with your IT provider regarding any concerns or intentions to cancel to ensure a smooth transition and minimise disruption to your business operations. Spuntino.co.uk Review

Frequently Asked Questions

What is Prodriveit.co.uk?

Prodriveit.co.uk is a UK-based IT services company that provides outsourced business IT support, cyber security, IT strategy, and cloud services. They primarily cater to Small and Medium-sized Enterprises (SMEs) in the legal, accountancy, and financial services sectors across Surrey and the South East.

What services does Prodriveit.co.uk offer?

Prodriveit.co.uk offers four core services: Business IT Support (24/7 helpdesk, proactive monitoring), Cyber Security (threat protection, data safety), IT Strategy (budgeted technology planning), and Cloud Services (cloud adoption, migration, and management).

Does Prodriveit.co.uk specialise in specific industries?

Yes, Prodriveit.co.uk explicitly specialises in providing IT support for the legal sector, accountants, and financial services firms, emphasising their understanding of security and compliance needs in these highly regulated industries.

How much experience does Prodriveit.co.uk have?

Prodriveit.co.uk states on their website that they have “Over 25 years’ experience” in providing IT services.

Does Prodriveit.co.uk offer a guarantee for their services?

Yes, Prodriveit.co.uk offers a “Pro Drive IT Guarantee.” They state that if they haven’t improved your IT after three months, they will refund your fees, and you can choose to leave them. Elitemanagementonline.co.uk Review

Where is Prodriveit.co.uk located?

Prodriveit.co.uk’s registered address is Export House, 5 Henry Plaza, Victoria Way, Woking, GU21 6QX, in the UK.

How can I contact Prodriveit.co.uk?

You can contact Prodriveit.co.uk by phone at 0330 124 3599, by email at [email protected], or by using the contact form available on their website.

Does Prodriveit.co.uk have customer testimonials or case studies?

The website mentions an “89 Net Promoter Score® for client feedback” and provides a link to “Find out more about the companies we work with” which leads to a case studies page.

Is Prodriveit.co.uk suitable for large enterprises?

While Prodriveit.co.uk focuses on SMEs, the scale of “SME” can vary. Their services are designed for businesses that demand uncompromising security and customer service, which could extend to larger SMEs or mid-sized firms. It’s best to consult directly with them to see if their capacity aligns with your enterprise’s size.

Does Prodriveit.co.uk provide 24/7 IT support?

Yes, their “BUSINESS IT SUPPORT” section states they offer “24/7 business IT support.” Twyfordwindows.co.uk Review

Do I need technical knowledge to use their IT benchmark survey?

No, the website explicitly states that the “Benchmark your IT” survey requires “no technical knowledge required!”

What types of common IT issues does Prodriveit.co.uk aim to solve?

They aim to solve issues such as IT wasting your time, clients questioning your security, and IT investments not delivering measurable returns.

Does Prodriveit.co.uk provide on-site IT support?

While the website primarily discusses remote and strategic services, given their location in Surrey and service area in the South East, it is highly likely they offer on-site support where necessary, though this should be confirmed during consultation.

What is a Net Promoter Score® and what does 89 mean?

A Net Promoter Score (NPS) measures customer loyalty. An 89 NPS® is considered exceptionally high, indicating that a significant majority of their clients are promoters (very likely to recommend their services) and very few are detractors (unlikely to recommend).

Does Prodriveit.co.uk assist with IT compliance?

Given their focus on legal, accountancy, and financial services sectors, which are heavily regulated, it is implied that they assist with IT compliance matters related to security and data handling. Specifics would need to be discussed during a consultation. Hsctutoring.co.uk Review

Is Prodriveit.co.uk powered by a specific marketing company?

Yes, the website footer states it is “Powered by Hyped Marketing.”

Can I sign up for newsletters or updates from Prodriveit.co.uk?

Yes, the website has a “Sign up” link in the footer, presumably for their latest news, projects, and events.

How does Prodriveit.co.uk handle data security?

Prodriveit.co.uk places a strong emphasis on cybersecurity, stating they “secure your business from criminals and allow you to demonstrate IT security,” configuring systems to “best-practice standard.” They also have a Privacy Policy linked in their footer.

Does Prodriveit.co.uk offer bespoke IT services?

Yes, they explicitly state, “Our team provides specialist, bespoke IT services that cover a range of business sectors, budgets, and use cases.”

What should I prepare before contacting Prodriveit.co.uk for a quote?

Before contacting them for a quote, you should be prepared to discuss your business size, industry, current IT challenges, existing IT infrastructure, and what you aim to achieve with new IT services. Sunwestsolutions.co.uk Review