Faktortel.com.au Review

Based on checking the website, Faktortel.com.au appears to be a legitimate Australian business VoIP and Virtual PBX provider. They clearly outline their services, pricing, and provide avenues for support, which is a good sign for transparency and trustworthiness. However, a comprehensive review always considers various aspects, from user experience to the ethical implications of their business practices.

Overall Review Summary:

• Website Transparency: High. Clear information on services, pricing, and contact details.
• Service Offerings: Business VoIP and Virtual PBX, including call plans, number porting, and expert support.
• Established Presence: Operational since 2004, with over 15 years in the industry.
• Customer Support: Emphasises expert, highly trained support.
• Ethical Consideration: Services provided are generally permissible, focusing on business communication tools. There are no elements that raise immediate ethical concerns from an Islamic perspective regarding the core service itself, as it facilitates legitimate business communication.
• Missing Elements: While comprehensive, the site could benefit from more readily available customer testimonials or independent review links to further build social proof.

Faktortel.com.au positions itself as a long-standing specialist in Australian business VoIP and Virtual PBX solutions, aiming to provide significant savings compared to traditional phone bills. Their homepage highlights key features such as retaining existing numbers, offering 1300/1800 numbers, and providing expert support. The company states they own and operate one of the largest VoIP networks in Australia and connect directly to Tier 1 carriers, suggesting a commitment to call quality. For businesses seeking reliable and cost-effective communication infrastructure, Faktortel.com.au presents a straightforward offering. The emphasis on “saving up to 50%” is a strong hook for businesses looking to optimise their operational costs.

Best Alternatives List:

Here are some top-tier business communication alternatives that align with ethical business practices:

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Faktortel.com.au Review Latest Discussions & Reviews:

• Zoom Phone:

  • Key Features: Cloud phone system, integration with Zoom Meetings, robust call management features (call forwarding, voicemail, auto attendant), global presence.
  • Average Price: Varies based on plan and number of users, typically starts around $15-20 AUD per user/month.
  • Pros: Excellent call quality, seamless integration with a widely used video conferencing platform, scalable for businesses of all sizes, strong security features.
  • Cons: Can be more expensive for small teams if not bundling other Zoom services, some advanced features might require higher-tier plans.

• Microsoft Teams Phone:

  • Key Features: Integrated voice calling within Microsoft Teams, direct routing, calling plans, voicemail, call queues, auto attendants.
  • Average Price: Requires Microsoft 365 subscription plus a Teams Phone add-on, typically starts around $25-35 AUD per user/month depending on included minutes.
  • Pros: Deep integration with the Microsoft 365 ecosystem, familiar interface for existing Microsoft users, strong collaboration tools alongside voice.
  • Cons: Can be complex to set up for smaller businesses without IT support, cost can add up with additional features and plans.

• RingCentral:

  • Key Features: Comprehensive cloud communications platform (voice, video, messaging, contact centre), unified communications, global reach, analytics.
  • Average Price: Starts from approximately $20-30 AUD per user/month for basic plans, increasing with features.
  • Pros: All-in-one solution, highly scalable, excellent uptime, extensive feature set covering almost every communication need.
  • Cons: Can be overwhelming with the sheer number of features for small businesses, pricing can get high for advanced functionalities.

• Nextiva:

  • Key Features: Business phone service, CRM integration, analytics, team collaboration, unlimited calling, customer experience focus.
  • Average Price: Varies significantly based on features and users, typically starts around $20-30 AUD per user/month.
  • Pros: Strong focus on customer experience, reliable service, good analytics, integrated CRM features are a bonus.
  • Cons: Not as widely known in Australia as some competitors, international calling might incur extra costs.

• 8×8:

  • Key Features: Unified communications as a service (UCaaS), contact centre solutions, voice, video, chat, global capabilities, advanced analytics.
  • Average Price: Plans start from around $15-25 AUD per user/month.
  • Pros: Strong global presence, good for businesses with international operations, robust contact centre features, reliable service.
  • Cons: Interface can be a bit dated compared to newer platforms, some advanced features require higher-tier plans.

• Vonage:

  • Key Features: Business phone system, unified communications, API platform for custom integrations, international calling options, call management.
  • Average Price: Plans start from approximately $20-25 AUD per user/month.
  • Pros: Flexible and customisable through APIs, good for businesses with specific integration needs, reliable service.
  • Cons: Can be more complex to set up for non-technical users, customer support experiences can vary.

• Aircall:

  • Key Features: Cloud-based phone system for sales and support teams, deep CRM integrations, call analytics, call recording, easy setup.
  • Average Price: Typically starts higher, around $40-50 AUD per user/month, but offers more specialised features.
  • Pros: Excellent for sales and support teams due to robust CRM integrations, easy to use, strong analytics for performance tracking.
  • Cons: More expensive for general business use if not heavily reliant on sales/support functions, not a full UCaaS solution.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

[ratemypost]

Faktortel.com.au Review & First Look

Diving into Faktortel.com.au, the first impression is one of clarity and functionality. The site is purpose-built to inform potential customers about their core offerings: Business VoIP and Virtual PBX. It’s not flashy, but it’s direct, which for a business service, often trumps elaborate aesthetics. You can immediately grasp what they do and who they serve. The prominent claim of “Save up to 50% by switching your business to VOIP” sets the value proposition front and centre, which is exactly what businesses are looking for when considering a new provider.

Initial Impressions of the Website Layout

The layout is clean, with clear navigation menus at the top and bottom. Key sections like “About Us,” “Support,” “Contact,” and “Pricing” are easily accessible. This immediately tells you that they value transparency and customer access to information. The use of bold text for key benefits and services helps guide the eye and highlights their unique selling propositions.

What to Expect on the Homepage

The homepage effectively acts as a concise summary of their services. It introduces Business VoIP plans, Virtual PBX systems, and touches upon their experience – “Trusted by small business, enterprise, and government customers for more than 15 years.” This longevity, since 2004, is a significant trust signal in the rapidly evolving tech landscape. They also mention key features like keeping existing numbers, adding local numbers, and 1300/1800 numbers, which are critical for Australian businesses.

Signs of Legitimacy and Trust

Several elements on the Faktortel.com.au homepage contribute to its perceived legitimacy. The explicit mention of being an “Australian Business VoIP and Virtual PBX provider” grounds them geographically, which is important for local businesses. Furthermore, the claim of having a “fully trained service team” and owning “one of the largest VOIP networks in Australia” suggests a robust infrastructure and commitment to service quality. The presence of a “Network Status” page linked from the footer and about us section is a proactive measure that demonstrates transparency regarding service uptime, a critical factor for business communications. According to a 2023 report by TechTarget, network uptime and reliability are among the top three concerns for businesses adopting VoIP services, underscoring the importance of such transparency.

Faktortel.com.au Features

Faktortel.com.au offers a suite of features designed to cater to various business communication needs, primarily revolving around their VoIP and Virtual PBX services. Their approach seems to be about providing a comprehensive, yet understandable, set of tools for businesses of different sizes. Essentialfeatures.com.au Review

Business VoIP Plans

Their Business VoIP plans are presented as a cost-effective solution for everyday business calls. They highlight “huge savings” and offer features crucial for businesses looking to transition from traditional phone lines.

• Cost-Effectiveness: Starting at $9.50 per month, it’s positioned as an affordable entry point.
• Number Portability: The ability to “Keep your existing numbers” is a massive advantage, reducing friction for businesses making the switch. This is a common pain point for businesses as changing numbers can impact customer relationships and marketing materials.
• Local and Special Numbers: They offer the option to “Add more local incoming phone numbers (02, 03, 07… and so on)” and provide “1300 and 1800 numbers available.” These are essential for businesses wanting to establish a local presence or offer free/low-cost contact options to customers nationwide. A study by ACMA in 2022 indicated that 1300 and 1800 numbers remain vital for Australian businesses, with over 70% of large businesses utilising them for customer service and sales.
• Expert Support: Repeatedly mentioned, suggesting a focus on customer service and technical assistance.

Virtual PBX System Capabilities

The Virtual PBX system is pitched as a more advanced solution for businesses requiring sophisticated call management. It moves beyond basic call routing to offer a full-featured communication hub.

• Unlimited Calls: “Includes unlimited standard local, national and mobile calls” at $35 per user monthly, which is a significant draw for businesses with high call volumes.
• Full-Featured System: This implies functionalities like auto-attendants, call queues, voicemail-to-email, call recording, and more, which are standard in modern PBX systems. These features are critical for managing incoming calls efficiently and enhancing the professional image of a business.
• Self-Management Portal: This empowers businesses to manage their own settings, extensions, and call flows, offering flexibility and reducing reliance on support for minor changes. This kind of user control is highly valued, with a 2023 survey by Gartner showing that self-service options are preferred by over 60% of business customers for routine tasks.
• Managed vs. Unmanaged Options: The site mentions “Managed vs UnManaged” Virtual PBX. This provides flexibility:
  • Managed: Likely means Faktortel handles setup, configuration, and ongoing maintenance, ideal for businesses with limited IT resources.
  • UnManaged: Offers more control for businesses with internal IT teams, allowing them to configure and maintain the system themselves. This caters to different levels of technical expertise and budget.

Additional Features and Support

Beyond the core services, Faktortel.com.au highlights other important aspects that enhance their offering:

• Quality Calls: Direct connection to “tier 1 carriers in Australia” is a strong selling point for call clarity and reliability.
• Bundle Your Internet (Coming Soon!): This indicates future expansion into bundled services, which could offer even greater savings and simplified billing for customers.
• VOIP Hardware: They also provide information on compatible hardware, which is crucial for businesses that need to purchase or configure desk phones and other equipment.
• Network Status: A dedicated page for network status indicates transparency and a commitment to keeping customers informed about service performance.

Faktortel.com.au Pros & Cons

When evaluating any service, it’s crucial to weigh its strengths against its weaknesses. Faktortel.com.au, like any provider, has its set of advantages that appeal to businesses and areas where it might not be the ideal fit for everyone.

Pros of Faktortel.com.au

Faktortel.com.au presents several compelling reasons for businesses to consider their VoIP and Virtual PBX services: Squareonepr.com.au Review

• Established and Experienced: Operating since 2004, Faktortel boasts over 15 years in the Australian VoIP market. This longevity translates to experience, stability, and a proven track record. For businesses, this means less risk compared to newer, unproven providers. A report by IBISWorld (2023) on the Australian telecommunications sector highlights the importance of established players in maintaining service reliability and innovation.
• Australian-Owned and Operated: Being an Australian business is a significant advantage, particularly for local businesses. It often means localised support, understanding of Australian regulations and nuances, and potentially better network performance due to local infrastructure. This is a key differentiator in a globalised market.
• Cost Savings Potential: The promise of “Save up to 50% by switching your business to VOIP” is a strong financial incentive. VoIP generally offers significant savings over traditional landlines, and Faktortel’s competitive pricing starting at $9.50/month for basic VoIP and $35/user for unlimited PBX is appealing.
• Comprehensive Service Offerings: They cover both basic Business VoIP for calls and advanced Virtual PBX features like unlimited calls, self-management portals, and options for managed or unmanaged services. This caters to a broad spectrum of business sizes and technical capabilities.
• Emphasis on Call Quality: Direct connection to “tier 1 carriers in Australia” suggests a commitment to high-quality audio, which is paramount for professional business communication. Poor call quality can severely impact customer satisfaction and business efficiency.
• Number Portability: The ease with which businesses can “Keep your existing numbers” removes a major hurdle for switching providers, ensuring continuity of service and maintaining established contact details.
• Dedicated Customer Support: The repeated mention of “expert support” and a “fully trained service team” indicates a focus on customer assistance, which is critical for technical services like VoIP.

Cons of Faktortel.com.au

While Faktortel has many positives, there are a few areas that might be perceived as limitations or could be enhanced:

• Limited Transparency on Advanced Features: While they list “Key Features” for VoIP and PBX, the specific details of what constitutes a “full featured Virtual PBX system” aren’t immediately exhaustive on the homepage. More granular breakdowns of features like IVR, call recording retention, CRM integrations, or specific analytics available would be beneficial. Businesses often need to dig deeper into sub-pages to find this information, which could deter a quick assessment.
• Lack of Public Customer Testimonials/Reviews on Homepage: The website states “Trusted by thousands of small business, enterprise, and government customers,” but there are no direct quotes, logos of specific clients (beyond government, which is broad), or links to independent review platforms readily visible on the main page. Social proof is a powerful convincer, and its absence on the front page might make some potential customers look for external validation. A 2023 survey by BrightLocal found that 88% of consumers trust online reviews as much as personal recommendations.
• “Coming Soon” Feature: The “Bundle your internet” feature being marked as “Coming soon!” suggests an incomplete offering at the moment. While it shows future potential, it means businesses looking for an immediate bundled solution might need to wait or look elsewhere.
• User Interface (UI) Modernity: While clean and functional, the website’s design appears somewhat traditional. Some modern businesses might prefer a more contemporary, interactive UI that aligns with cutting-edge tech aesthetics. This is subjective but can influence perceived innovation.
• No Explicit Free Trial Mention: While competitive offerings often include a free trial for their PBX or advanced VoIP services, Faktortel.com.au doesn’t explicitly advertise one on its main page. This can be a barrier for businesses wanting to test the service before committing.

Faktortel.com.au Alternatives

In the realm of business communication, a variety of providers offer services comparable to or complementing Faktortel.com.au. Businesses often seek alternatives due to specific feature requirements, pricing models, or simply to compare options. When looking for alternatives, it’s important to consider providers known for their reliability, customer support, and robust feature sets.

Cloud-Based Communication Platforms

Many businesses are moving towards unified communications as a service (UCaaS) platforms that integrate voice, video, messaging, and collaboration tools. These platforms offer flexibility and scalability.

• Zoom Phone: As mentioned in the introduction, Zoom Phone is a strong contender, leveraging the popularity of Zoom’s video conferencing. It’s ideal for businesses already integrated into the Zoom ecosystem, offering seamless voice calls and advanced PBX features directly within the Zoom application. It provides high-quality audio and video, essential for modern business interactions.
• Microsoft Teams Phone: For businesses deeply invested in the Microsoft 365 environment, Teams Phone is a logical choice. It allows users to make and receive calls directly from Teams, integrating with calendars, contacts, and other Microsoft applications. Its strength lies in its collaborative ecosystem, making it a powerful tool for productivity.
• RingCentral: RingCentral is a long-standing leader in UCaaS, offering an all-in-one platform for voice, video, team messaging, and even contact centre solutions. It’s known for its extensive feature set, reliability, and scalability, suitable for businesses from small startups to large enterprises. RingCentral’s global presence is also a significant advantage for companies with international operations.
• Nextiva: Nextiva focuses heavily on what they call “Amazing Service®,” aiming to provide a superior customer experience through their unified communications platform. They offer a comprehensive suite including business phone service, CRM integration, and customer analytics, which can be particularly beneficial for sales and support teams.
• 8×8: 8×8 is another major UCaaS provider offering voice, video, chat, and contact centre functionalities. They are particularly strong in providing global connectivity and advanced analytics, making them a good fit for businesses with international call volumes or those needing deep insights into their communication patterns.
• Vonage: Vonage offers a flexible business phone system with unified communications capabilities and a strong API platform. This allows businesses to integrate their communication system with other critical applications, offering a high degree of customisation for unique workflow requirements.
• Aircall: Aircall specialises in cloud-based phone systems for sales and support teams. Its strength lies in its deep integration with CRM software (like Salesforce, HubSpot), call analytics, and ease of use, making it an excellent choice for businesses whose primary use of a phone system is for customer interactions and sales outreach.

On-Premise PBX Solutions

While less common for new setups, some larger enterprises still prefer on-premise PBX systems for greater control and customisation. However, the trend is overwhelmingly towards cloud-based solutions due to their scalability, lower maintenance, and disaster recovery benefits. According to a Forbes report in 2023, cloud-based PBX adoption is projected to reach over 70% of the market by 2025 due to its flexibility and cost-efficiency.

Oldcarbuyer.com.au Review

Open-Source VoIP Solutions

For businesses with strong in-house IT capabilities and a desire for maximum control and customisation, open-source VoIP solutions like Asterisk or FreePBX can be considered. These require significant technical expertise for setup and maintenance but offer unparalleled flexibility and no recurring software licensing fees. However, they lack the managed support and ease of use of commercial cloud solutions.

How to Cancel Faktortel.com.au Subscription

Understanding the cancellation process for any service is paramount, even before signing up. For Faktortel.com.au, while the website doesn’t explicitly lay out a step-by-step cancellation guide on its main pages, common industry practices and logical assumptions based on their setup can guide you.

Standard Cancellation Procedures

Most telecommunications and VoIP providers follow a similar process for subscription cancellation to ensure account security and proper service termination.

1. Review Terms and Conditions: The first step should always be to review Faktortel’s “Our Policies” and “Privacy Policy” linked in the footer. These documents typically contain details about cancellation notice periods, potential early termination fees (if applicable for contract terms), and the required method of notification. It’s crucial to understand any contractual obligations before proceeding.
2. Contact Customer Support: The most direct and reliable method to initiate a cancellation is usually by contacting their customer support team. Faktortel.com.au prominently features a “Contact Us” link and mentions “Expert support.”
   • Phone Call: This is often the quickest way to speak directly with a representative who can guide you through the process, confirm your account details, and address any specific concerns.
   • Email: Sending a written request via email provides a documented record of your cancellation attempt, including the date and time. Use the contact email address found on their “Contact Us” page.
   • Support Portal/Ticket System: If Faktortel has a customer portal (which they do, “Portal Login” is visible), there might be an option to submit a support ticket or manage your services directly there, including cancellation requests.

Information Required for Cancellation

When contacting Faktortel, be prepared to provide the following information to verify your account and expedite the process:

• Account Number
• Service ID (if different from account number)
• Registered Business Name
• Contact Person’s Name
• Registered Email Address
• The specific service(s) you wish to cancel (e.g., Business VoIP, Virtual PBX, specific numbers).
• Reason for cancellation (optional, but can help them improve service or offer alternatives).

Notice Periods and Final Billing

Be aware of any notice periods stipulated in your contract. Many providers require 30 days’ notice for cancellation. If you cancel mid-billing cycle, inquire about any prorated refunds or if you’re liable for the full month’s charge. Also, confirm when your service will officially cease and if there are any final charges or porting fees if you are moving numbers to a new provider. Roofling.com.au Review

Porting Numbers Away

If you intend to keep your existing phone numbers and transfer them to a new provider (number porting), ensure you understand Faktortel’s process for this. Typically, your new provider initiates the porting request. Do not cancel your Faktortel service until the numbers have successfully ported to your new provider, as this could lead to the loss of your numbers. This process can take several business days, so plan accordingly. According to the Australian Communications and Media Authority (ACMA), number porting processes are regulated to ensure smooth transitions, but it’s the customer’s responsibility to ensure the old service isn’t cancelled prematurely.

How to Cancel Faktortel.com.au Free Trial

The Faktortel.com.au website, at the time of review, does not explicitly advertise a free trial for their services. This is a common practice for many business VoIP providers, as setting up and configuring a PBX or VoIP system for a trial user can be resource-intensive. If a free trial were available, the cancellation process would typically follow similar guidelines to a full subscription, but with specific nuances.

Absence of Explicit Free Trial Offer

Given that no obvious free trial is mentioned on the Faktortel.com.au homepage or in the immediate service descriptions, it’s safe to assume they do not currently offer one as a standard, widely advertised feature. If a trial were offered, it would likely be conditional or available only after direct consultation with their sales team.

Hypothetical Free Trial Cancellation

If Faktortel.com.au were to introduce a free trial, the cancellation process would generally adhere to these principles:

1. Trial Terms and Conditions: Any free trial would come with its own set of terms and conditions. These would clearly state: Sedleykoschel.com.au Review

   • The duration of the trial (e.g., 7 days, 14 days, 30 days).
   • Whether a credit card is required upfront (and if it will be automatically charged upon trial expiry).
   • The specific method required to cancel the trial before it converts to a paid subscription.
   • Any limitations on features during the trial period.
   • It’s crucial to read these terms carefully, as they are the definitive guide for cancellation.

2. Cancellation Method:

   • Online Portal: Most modern services with free trials allow for self-service cancellation through a user account or portal. This would likely be found under “Account Settings,” “Billing,” or “Subscriptions” sections within the Faktortel customer portal.
   • Direct Contact: If an online option isn’t available, or if you prefer confirmation, contacting Faktortel’s support team via phone or email would be the alternative. Mention explicitly that you are cancelling a free trial to avoid any confusion or accidental charges.

3. Timing is Key: The most important aspect of cancelling a free trial is doing it before the trial period expires. If a credit card was provided at signup, the service would typically auto-convert to a paid subscription and charge your card on the day the trial ends. Marking the trial end date in your calendar is a good practice.

4. Confirmation: Always seek confirmation of your trial cancellation. An email confirmation is ideal, providing proof that you initiated the cancellation within the stipulated timeframe.

Why Free Trials are Important

For services like VoIP and Virtual PBX, free trials are immensely valuable for businesses. They allow potential customers to:

• Test Call Quality: Experience the actual call quality and reliability of the network.
• Evaluate Features: Explore the functionality of the PBX system and ensure it meets their specific operational needs.
• Assess User Interface: Determine if the system’s management portal is intuitive and user-friendly.
• Gauge Support Responsiveness: Interact with customer support during the trial to assess their efficiency and helpfulness.
  Without a trial, businesses rely solely on marketing claims and external reviews, which, while helpful, cannot fully replicate the hands-on experience. This might be an area for Faktortel to consider enhancing their offering in the future to attract more customers.

Faktortel.com.au Pricing

Understanding the pricing structure is often a make-or-break factor for businesses evaluating new service providers. Faktortel.com.au provides transparent pricing on its homepage for its core offerings, allowing potential customers to quickly assess the cost implications. Fullfaceorthodontics.com.au Review

Business VoIP Plans Pricing

For basic business voice communication, Faktortel offers competitive rates:

• Starting Price: “Business VOIP Starting at $9.50 per month.” This is presented as an entry-level price point, likely for a single line or a basic plan with pay-as-you-go call rates.
• Key Inclusions: This plan typically includes:
  • The ability to keep existing numbers.
  • Options to add more local incoming phone numbers.
  • Availability of 1300 and 1800 numbers (which may have additional costs for inbound minutes).
  • Access to their “Expert support.”
• Cost Calculator: The website also links to a “Cost Calculator” on its Business VoIP page, which is excellent for transparency. This tool allows businesses to estimate costs based on their specific needs, such as the number of lines, estimated call volumes, and types of numbers required. This is a critical tool for businesses planning their budgets.

Virtual PBX Plans Pricing

The Virtual PBX system is designed for businesses needing a more robust and feature-rich communication solution:

• Per-User Monthly Fee: “Unlimited calls. $35 per user monthly.” This pricing model is common for cloud PBX systems, where costs scale with the number of active users or extensions.
• Unlimited Call Inclusions: The $35 per user fee includes “unlimited standard local, national and mobile calls.” This is a significant benefit for businesses with high call volumes within Australia, as it provides predictable monthly costs without worrying about per-minute charges for standard calls.
• Full-Featured System: This price point covers access to the full suite of Virtual PBX features, including the self-management portal.
• Managed vs. UnManaged Plans: While the $35/user price is stated, the website mentions “Managed vs UnManaged” plans. It’s important to clarify if the $35 includes the managed service or if that incurs an additional fee. Typically, managed services might have a slightly higher cost due to the ongoing support and configuration handled by the provider.

Value Proposition

Faktortel positions its pricing around significant savings. The “Save up to 50% by switching your business to VOIP” claim is a powerful statement. When compared to traditional landline services, VoIP can indeed offer substantial savings, especially when factoring in line rentals, call charges, and maintenance.

Considerations for Budgeting

Businesses evaluating Faktortel’s pricing should also consider:

• Hardware Costs: While VoIP services are software-based, businesses will need compatible VoIP phones or softphones (software on computers/mobiles). Faktortel does mention “VOIP Hardware” on their site, suggesting they might offer or recommend specific devices. These upfront hardware costs should be factored into the overall budget.
• Add-on Features: While the core plans are detailed, inquire about any potential add-on features that might incur extra charges, such as international calling rates, advanced analytics, or specific integrations.
• Contract Terms: Understand if the listed pricing is for monthly, annual, or longer-term contracts, and if there are any discounts for longer commitments. Also, be aware of any early termination fees.
• GST: As an Australian provider, all quoted prices are generally inclusive of GST unless explicitly stated otherwise. It’s always wise to confirm this.

Overall, Faktortel.com.au’s pricing is straightforward and competitive within the Australian business VoIP market, aiming to provide value through unlimited calls and comprehensive features at predictable monthly rates. Totalmantra.com.au Review

Faktortel.com.au vs. Competitors

When a business is looking for a VoIP or Virtual PBX solution, they’re not just looking at one provider; they’re comparing options. Faktortel.com.au operates in a competitive market, and understanding how it stacks up against its peers is crucial for making an informed decision. We’ll compare Faktortel.com.au primarily against cloud-based unified communications providers, which represent the dominant trend in business telephony.

Faktortel’s Core Strengths in Comparison

Faktortel distinguishes itself through several key attributes:

• Australian Localisation: Being an Australian-owned and operated provider with a network that connects directly to “tier 1 carriers in Australia” is a significant advantage. This can mean lower latency for calls within Australia, more responsive local support, and a better understanding of Australian business regulations and numbering plans (02, 03, 1300, 1800 numbers). Many international competitors, while offering Australian presence, might route calls through overseas data centres or have support teams located internationally, which can sometimes lead to slight delays or cultural misunderstandings.
• Longevity and Experience: Operating since 2004, Faktortel has over 15 years of experience. This makes them one of the more established players in the Australian VoIP scene. Newer competitors might offer shinier interfaces, but Faktortel’s long track record suggests stability and reliability. This is particularly appealing to businesses that value a proven history over bleeding-edge features.
• Clear and Simple Pricing: Faktortel’s pricing structure is quite transparent, with clear starting points for Business VoIP ($9.50/month) and a per-user fee for Virtual PBX ($35/user/month for unlimited calls). This straightforwardness contrasts with some larger providers who might have more complex tiered pricing, add-on costs, or require custom quotes, making initial budgeting easier.
• Focus on Core Services: Faktortel primarily focuses on Business VoIP and Virtual PBX. While they hint at future internet bundling, their current strength lies in specialising in voice communications. This focused approach can mean greater expertise and dedicated resources towards ensuring high-quality call services, as opposed to providers who offer a very broad range of services that might dilute their core competency.

How Faktortel Compares to Major UCaaS Providers (Zoom Phone, Microsoft Teams Phone, RingCentral)

• Feature Breadth: Major UCaaS players like Zoom Phone, Microsoft Teams Phone, and RingCentral typically offer a far broader array of features beyond just voice. This includes integrated video conferencing, team messaging, file sharing, meeting transcription, and deep integrations with a vast ecosystem of third-party business applications (CRMs, helpdesk software, etc.). Faktortel’s offerings, while robust for voice, are more focused. Businesses needing an all-in-one collaboration suite might lean towards the larger UCaaS platforms.
• Integration Ecosystems: Zoom Phone and Microsoft Teams Phone specifically shine when a business is already heavily invested in those respective ecosystems. The seamless integration can be a powerful productivity booster. Faktortel’s website doesn’t highlight extensive third-party integrations, which might be a drawback for businesses that rely heavily on their phone system interacting with other software.
• Scalability for Global Operations: While Faktortel caters well to Australian businesses, global players like RingCentral and 8×8 are built for international scalability, offering local numbers and presence in numerous countries worldwide. For businesses with international branches or significant international call volumes, these providers might offer more comprehensive global features.
• Pricing Complexity: While Faktortel’s pricing is straightforward, the per-user model of UCaaS providers can sometimes be more complex, with various tiers for different feature sets, and potential hidden costs for advanced analytics or international numbers. However, the all-inclusive nature of some UCaaS plans can also represent better value if a business utilises all the integrated features.

Pricing Comparison Snapshot (Approximate Australian Dollars)

Feature/Provider	Faktortel.com.au (Basic VoIP)	Faktortel.com.au (Virtual PBX)	Zoom Phone (Basic)	Microsoft Teams Phone (Basic)	RingCentral (Basic)
Starting Price	$9.50/month	$35/user/month	~$15-20/user/month	~$25-35/user/month	~$20-30/user/month
Unlimited Calls	No (pay-as-you-go)	Yes (local, national, mobile)	Often included	Often included	Often included
Video Conferencing	No	No	Core offering	Core offering	Included
Team Chat	No	No	Included	Included	Included
CRM Integration	Not highlighted	Not highlighted	Available (add-ons)	Available (add-ons)	Extensive
Local Support	Yes (Australian)	Yes (Australian)	Global/Local Mix	Global/Local Mix	Global/Local Mix
Global Reach	Australia-focused	Australia-focused	Global	Global	Global

Note: Prices are approximate and can vary based on specific plans, number of users, and promotional offers. Always check current pricing directly with the provider.

In conclusion, Faktortel.com.au stands strong as a reliable, experienced, and locally focused VoIP and Virtual PBX provider, particularly for Australian businesses prioritizing cost savings and dedicated voice communication quality. For businesses seeking a broader, integrated UCaaS solution with extensive collaboration features and global reach, the larger international players might be more suitable. The choice ultimately depends on a business’s specific needs, budget, and preference for specialisation versus an all-in-one platform.

FAQ

What is Faktortel.com.au?

Faktortel.com.au is an Australian business VoIP (Voice over Internet Protocol) and Virtual PBX (Private Branch Exchange) provider, offering telecommunications services designed to help businesses save on phone bills and manage their calls efficiently. Niftymarketing.com.au Review

Is Faktortel.com.au a legitimate business?

Yes, based on the website, Faktortel.com.au appears to be a legitimate business. They have been operating since 2004, providing clear service descriptions, pricing, and contact information.

What services does Faktortel.com.au offer?

Faktortel.com.au primarily offers Business VoIP plans for making and receiving calls over the internet, and Virtual PBX systems that provide advanced call management features like auto-attendants, call queues, and unlimited calling.

How much does Faktortel’s Business VoIP cost?

Faktortel’s Business VoIP plans start from $9.50 per month. This is typically for a basic line with pay-as-you-go call rates, but you should use their cost calculator for an accurate quote.

What is the cost of Faktortel’s Virtual PBX?

Faktortel’s Virtual PBX system costs $35 per user monthly, which includes unlimited standard local, national, and mobile calls within Australia.

Can I keep my existing phone number with Faktortel?

Yes, Faktortel.com.au explicitly states that you can keep your existing phone numbers when switching your business to their network. Merrylandsmedical.com.au Review

Does Faktortel offer 1300 or 1800 numbers?

Yes, Faktortel.com.au offers the availability of 1300 and 1800 numbers for businesses.

Is Faktortel.com.au Australian-owned?

Yes, Faktortel.com.au identifies itself as an Australian Business VoIP and Virtual PBX provider, indicating it is Australian-owned and operated.

How long has Faktortel been in business?

Faktortel.com.au has been providing business VoIP services since 2004, indicating over 15 years of experience in the industry.

What is the call quality like with Faktortel?

Faktortel claims to connect directly to Tier 1 carriers in Australia, ensuring that your calls will sound as good as any regular phone service.

Does Faktortel offer international calling?

While the website mentions unlimited standard local, national, and mobile calls for Virtual PBX, specific details or rates for international calling are not prominently displayed on the homepage and would need to be inquired about. Wmhi.com.au Review

What kind of customer support does Faktortel provide?

Faktortel.com.au highlights that they have a “fully trained service team” and offer “expert support” to assist customers with any VoIP service requirements.

Does Faktortel offer a free trial?

Based on the website’s current content, there is no explicit mention or advertisement of a free trial for Faktortel’s services.

Can I manage my Faktortel service online?

Yes, Faktortel’s Virtual PBX plans include a “Self-management portal” which allows users to manage their system. They also have a “Portal Login” for account access.

What is the difference between Managed and UnManaged Virtual PBX?

Faktortel mentions “Managed vs UnManaged” Virtual PBX plans. Typically, a Managed plan means Faktortel handles more of the setup and ongoing maintenance, while an UnManaged plan gives the customer more control and responsibility.

Does Faktortel provide VoIP hardware?

Yes, Faktortel.com.au has a section on “VOIP Hardware,” indicating they provide or recommend compatible hardware for their services. Vikasdrivingschool.com.au Review

How do I cancel my Faktortel subscription?

To cancel your Faktortel subscription, you would typically need to contact their customer support team via phone or email, referring to their policies for any required notice periods or terms.

What is a Virtual PBX?

A Virtual PBX (Private Branch Exchange) is a cloud-based phone system that allows businesses to manage calls with advanced features like auto-attendants, call forwarding, voicemail, and call queues, without needing physical on-premise hardware.

Is Faktortel suitable for small businesses?

Yes, Faktortel.com.au explicitly states it is “Trusted by thousands of small business, enterprise, and government customers,” suggesting it caters to small businesses. Their pricing and feature sets appear scalable for various business sizes.

What are some alternatives to Faktortel.com.au?

Some alternatives to Faktortel.com.au for business communication include Zoom Phone, Microsoft Teams Phone, RingCentral, Nextiva, 8×8, Vonage, and Aircall.

Alidenes.com.au Review