Based on looking at the website, Fillingood.co.uk appears to be a legitimate online retailer specialising in eco-friendly, refillable household and personal care products. The site is straightforward, focusing on sustainable living through its product offerings.
Overall Review Summary:
- Website Legitimacy: Appears legitimate with standard e-commerce features.
- Product Offering: Focuses on refillable cleaning and personal care products, promoting sustainability.
- Pricing Transparency: Prices are clearly listed for each product.
- Delivery Information: Clear details on local bicycle delivery and UK-wide Royal Mail shipping.
- Subscription Model: Offers weekly, fortnightly, and monthly subscriptions.
- Customer Reviews: Includes a section for customer testimonials.
- Missing Information: Lacks easily accessible ‘About Us’, ‘Contact Us’ pages, and a clear return policy.
- Ethical Consideration: Products align with ethical consumption by promoting sustainability and waste reduction, which are generally positive from an ethical standpoint. However, the lack of detailed business information on the homepage raises minor concerns about full transparency.
Fillingood.co.uk presents itself as a convenient solution for those looking to switch to eco-friendly and plastic-free household essentials. Their core proposition revolves around providing refills for washing-up liquid, hand soap, laundry liquid, fabric conditioner, and various cleaning solutions, alongside other zero-waste products like dishwasher tablets. The website highlights a local delivery service via bicycle couriers in specific London postcodes (E4, E17, E10, E11, E7, E12, IG8), alongside a UK-wide delivery option through Royal Mail, which covers a broader audience. The introduction of subscription services (weekly, fortnightly, monthly) aims to simplify the process for repeat customers. While the customer testimonials displayed on the homepage add a layer of credibility, the site could benefit from more readily available information such as a comprehensive ‘About Us’ section, clear contact details, and a visible return policy to enhance trust and transparency.
Best Alternatives for Sustainable Household & Personal Care Products:
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Latest Discussions & Reviews:
- Key Features: Wide range of ethical and eco-friendly products, including food, fashion, and home goods. Strong commitment to fair trade and sustainability.
- Average Price: Varies widely depending on the product, generally competitive for ethical goods.
- Pros: Extensive selection, clear ethical sourcing, supports various environmental initiatives.
- Cons: Can be overwhelming due to the sheer volume of products, delivery times might vary.
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- Key Features: Specialises in plastic-free, zero-waste, and refillable products for home, beauty, and on-the-go. Strong focus on natural ingredients.
- Average Price: Mid-range, reflecting the quality and sustainable nature of products.
- Pros: Excellent for specific zero-waste needs, well-curated selection, supports small businesses.
- Cons: Smaller product range compared to larger retailers, some niche products might be pricier.
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- Key Features: Offers closed-loop refill solutions for cleaning and laundry. Products are made in the UK, cruelty-free, and vegan.
- Average Price: Similar to Fillingood.co.uk, focusing on bulk refills.
- Pros: Strong emphasis on circular economy, high-quality concentrated formulas, reduces plastic waste significantly.
- Cons: Primarily focused on refills, so less variety in other zero-waste categories, direct-to-consumer model.
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- Key Features: Concentrate-based refill system for household cleaners and personal care. Customers buy reusable bottles and refill pouches.
- Average Price: Competitive pricing, especially with refill pouches offering good value.
- Pros: Significantly reduces plastic waste, convenient refill system, products are effective and eco-friendly.
- Cons: Requires initial purchase of reusable bottles, selection is mostly limited to cleaning and personal care.
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- Key Features: A brand offering a wide range of natural, vegan, and environmentally responsible cleaning and laundry products. Available through various online and physical retailers.
- Average Price: Budget-friendly to mid-range.
- Pros: Widely available, good value for money, certified vegan and cruelty-free.
- Cons: Not a dedicated refill service, so still involves purchasing new containers.
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- Key Features: Delivers concentrated, eco-friendly cleaning capsules directly to your door, reducing plastic and carbon footprint. Includes laundry, dishwasher, and surface cleaners.
- Average Price: Subscription-based, good value per wash/clean.
- Pros: Highly convenient, significantly reduces packaging waste, effective products, letterbox friendly delivery.
- Cons: Limited to capsule formats, not suitable for those preferring liquids in traditional bottles for refills.
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Klean Kanteen (Broad Category)
- Key Features: While not a cleaning product supplier, Klean Kanteen offers durable, reusable stainless steel bottles and containers, promoting a refill culture for drinks and food. This aligns with the broader zero-waste movement.
- Average Price: Mid to high-range for initial purchase, long-term savings.
- Pros: Extremely durable, high quality, excellent for reducing single-use plastics, versatile.
- Cons: Higher initial cost, not a direct substitute for cleaning product refills.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Fillingood.co.uk Review & First Look
When you land on Fillingood.co.uk, the immediate impression is one of simplicity and purpose. The site’s design is clean, with a clear focus on its mission: providing eco-friendly, refillable household products. This isn’t a flash-in-the-pan e-commerce site; it’s designed to funnel you directly into their product catalogue and highlight their key selling points.
Initial Impressions of the Homepage
The homepage efficiently showcases popular products such as washing-up liquid, hand soap, and laundry liquid, all available in 500ml refill pouches. The pricing is upfront, a refreshing change from sites that hide costs until checkout. You can quickly see the “regular price” and “sale price” where applicable, though for most items, these appear to be the same. The “Add to cart” and “Sold out” indicators are intuitive.
The immediate standout feature is the UK-Wide Free Delivery On Orders over £40, prominently displayed at the top. This is a crucial detail for consumers looking to minimise extra costs. Below the product listings, the website explains its local delivery service for specific London postcodes (E4, E17, E10, E11, E7, E12, IG8) using bicycle couriers, which resonates with the eco-conscious consumer base. For those outside these areas, Royal Mail handles UK-wide deliveries. This dual approach to logistics is well-communicated.
Navigational Structure and User Experience
Navigation is minimal but effective. You have “Shop Now,” “Search,” “Log in,” and “Cart” options. The “Shop Now” button directly takes you to their collections page, where you can browse all available products. This directness is a positive for users who want to get straight to buying. However, a slight drawback is the lack of a dedicated “About Us” or “Contact Us” link clearly visible in the main navigation. While some information might be buried in the footer (which isn’t provided in the homepage text), its absence from prominent placement could deter some users seeking immediate transparency about the company’s background or direct customer support channels.
The use of customer testimonials directly on the homepage, such as “My stuff arrived so quick and it looks amazing. I am so excited to try it all out. This service makes going plastic free accessible and easy. Customer service was second to none. Highly recommended. Khadijah Zaidi,” adds social proof. This is a smart move for building trust, especially for a relatively niche service. It gives potential customers a glimpse into the positive experiences of others. Shimmershine.co.uk Review
Fillingood.co.uk Features
Fillingood.co.uk offers several key features designed to make sustainable living more accessible and convenient. These revolve around their product range, delivery methods, and evolving service models.
Eco-Friendly Product Range
The core offering of Fillingood.co.uk is its range of eco-friendly and plastic-free products. This includes:
- Refillable cleaning liquids: washing-up liquid, laundry liquid, fabric conditioner, all-purpose cleaner.
- Refillable personal care: liquid hand soap.
- Specialised cleaning: OceanSaver Cleaner Refill Drops, dishwasher tablets, white vinegar.
These products are packaged primarily as refills, encouraging customers to reuse their existing bottles and reducing single-use plastic waste. This aligns perfectly with the growing consumer demand for sustainable alternatives and a circular economy model. For instance, data from a 2023 report by the Waste and Resources Action Programme (WRAP) indicated a significant increase in consumer preference for refillable options, with 77% of UK consumers saying they would be willing to buy products in refillable packaging if widely available.
Flexible Delivery Options
Fillingood.co.uk provides two distinct delivery methods to cater to its customer base:
- Local Bicycle Courier Delivery: This eco-conscious option is available for specific East London postcodes (E4, E17, E10, E11, E7, E12, IG8). The use of bicycle couriers not only reduces carbon emissions but also appeals to local communities prioritising sustainable logistics. This type of localised, green delivery service is increasingly popular in urban areas, with some cities aiming for 50% of deliveries to be zero-emission by 2030, according to a London Mayor’s report on freight.
- UK-Wide Royal Mail Delivery: For customers outside their local delivery zones, Royal Mail handles shipping across the rest of the UK. This ensures accessibility for a broader national audience. Orders over £40 qualify for free delivery, a strong incentive for customers to consolidate their purchases.
Subscription Services
A significant new feature highlighted on the homepage is the introduction of monthly, fortnightly, and weekly subscriptions. This is a smart move for any e-commerce business, especially one focused on consumables. Porothermuk.co.uk Review
- Convenience: Subscriptions remove the friction of reordering, ensuring customers always have their essential refills on hand.
- Customer Retention: It builds long-term customer relationships and predictable revenue streams.
- Sustainability: Encourages consistent engagement with eco-friendly products, reinforcing sustainable habits.
This model is increasingly common for household essentials. For example, a study by Statista shows that the UK subscription e-commerce market is projected to grow substantially, with a significant portion attributed to household and personal care categories.
Fillingood.co.uk Pros & Cons
When evaluating Fillingood.co.uk, it’s essential to weigh its strengths against areas where it could improve.
The Good Bits: Pros of Fillingood.co.uk
From a user and ethical standpoint, Fillingood.co.uk has several commendable aspects:
- Strong Focus on Sustainability: The core mission revolves around reducing plastic waste and promoting eco-friendly products. This is a significant plus for ethically conscious consumers and aligns with global efforts to combat environmental degradation. Their refill system directly addresses the single-use plastic crisis.
- Transparent Product Pricing: Prices for individual products are clearly displayed on the homepage, preventing surprises at checkout. This level of transparency is always appreciated by customers.
- Flexible Delivery Options: Offering both local bicycle delivery (for certain areas) and UK-wide Royal Mail shipping provides convenience and caters to a broad customer base. The bicycle delivery specifically is a big win for environmental impact.
- Subscription Model for Convenience: The introduction of weekly, fortnightly, and monthly subscriptions makes it incredibly easy for customers to maintain a sustainable household without constantly reordering. This boosts customer loyalty and reduces friction.
- Positive Customer Testimonials: Showcasing genuine customer reviews on the homepage builds trust and provides social proof. Testimonials like Khadijah Zaidi’s highlight positive experiences with speed, ease of use, and customer service.
Areas for Improvement: Cons of Fillingood.co.uk
While Fillingood.co.uk offers a compelling service, there are a few areas where the website could enhance its offering and transparency, especially from a strict review perspective:
- Lack of Prominent “About Us” Information: One significant drawback is the absence of an easily accessible and detailed “About Us” page from the main navigation. For a business, especially one promoting ethical values, knowing who is behind the operation, their mission, and their story can significantly build trust. Consumers often seek this information to gauge a company’s authenticity and commitment. A 2022 survey by Edelman indicated that 81% of consumers say trust is a deciding factor in purchasing decisions.
- Missing Clear Contact Details: Similarly, clear and prominent contact information (e.g., email address, phone number, physical address) is not immediately visible on the homepage. While a “Log in” button suggests account management, a dedicated “Contact Us” page is crucial for customer support, inquiries, and resolving issues. The easier it is to get in touch, the more trustworthy a business appears.
- Absence of a Visible Return/Refund Policy: For any online store, a clear and accessible return and refund policy is fundamental. It reassures customers about their rights and the company’s commitment to customer satisfaction. Its absence on the homepage or via an obvious link could be a red flag for some cautious buyers.
- Limited Product Information on Homepage: While prices are visible, in-depth product details (ingredients, certifications, environmental impact specifics beyond “eco-friendly”) require clicking through to individual product pages. While common, a quick summary or clear badges on the homepage could enhance initial understanding.
How to Cancel Fillingood.co.uk Subscription
For any online subscription service, understanding the cancellation process is crucial. While Fillingood.co.uk mentions its new subscription service, the direct instructions for how to cancel are not explicitly detailed on the homepage. Typically, subscription management falls under the customer’s account dashboard. Ocsletting.co.uk Review
Standard Subscription Management Practices
Most online subscription services follow a similar protocol for managing or cancelling recurring orders. Here’s a general guide, which would likely apply to Fillingood.co.uk:
- Log In to Your Account: The first step is almost always to log in to your customer account on the Fillingood.co.uk website. There is a “Log in” link visible on the homepage, which suggests customers would manage their details here.
- Navigate to Subscription Settings: Once logged in, you would typically look for a section titled “My Subscriptions,” “Manage Subscriptions,” “Account Settings,” or a similar heading. This is where details about your active subscriptions are stored.
- Find the Cancellation Option: Within the subscription management area, there should be an option to pause, modify, or cancel your subscription. This might be a button or a link clearly labelled “Cancel Subscription,” “Manage Plan,” or “Edit Subscription.”
- Confirm Cancellation: After initiating cancellation, the website will often ask for a confirmation or a brief reason for cancellation. Ensure you complete all steps until you receive a confirmation message or email that your subscription has been successfully cancelled. Keep this confirmation for your records.
What to Look Out For
- Cancellation Deadlines: Be aware of any cut-off dates for cancellation before your next billing cycle. Many subscriptions require notice a few days or a week before the next scheduled delivery or payment.
- Contacting Customer Service: If you encounter any issues or cannot find the cancellation option within your account, the next step would be to contact Fillingood.co.uk’s customer service directly. As noted previously, the contact details aren’t prominently displayed on the homepage, which means you might need to search their site more thoroughly or look for a small ‘Contact Us’ link in the footer once you’ve navigated away from the main landing page.
It’s highly recommended that Fillingood.co.uk provides a dedicated, easily accessible page detailing their subscription terms, including the cancellation process, to ensure full transparency for their customers.
Fillingood.co.uk Pricing
Understanding the pricing structure of Fillingood.co.uk is straightforward, as product costs are clearly presented on the homepage for individual items. However, details regarding potential savings or specific terms for their new subscription model are not explicitly detailed on the main page.
Individual Product Pricing
The homepage prominently displays the prices for their popular refill products. Here’s a snapshot of some current listed prices:
- Refill – Washing Up Liquid – 500ml: £2.59
- Refill – Liquid Hand Soap – 500ml: £3.19
- Refill – Laundry Liquid – 500ml: £3.49
- Refill – Fabric Conditioner – 500ml: £2.59
- OceanSaver Cleaner Refill Drops: £1.99
- Refill – White Vinegar 500ml: £2.59
- Refill – All Purpose Cleaner – 500ml: £2.99
- Dishwasher Tablets – 1 x 25 tablets: £7.99
These prices are competitive within the eco-friendly cleaning product market, particularly considering the refill model which aims to reduce long-term costs associated with continually purchasing new bottles. Herefordremovals.co.uk Review
Delivery Costs and Free Delivery Threshold
- UK-Wide Free Delivery: Orders over £40 qualify for free delivery across the UK. This is a significant incentive, encouraging customers to purchase multiple items or stock up to meet the threshold.
- Paid Delivery: For orders under £40, or for specific local deliveries that might fall below the free delivery threshold, standard delivery charges would apply. However, these specific charges are not detailed on the homepage. A typical delivery charge for Royal Mail in the UK for small parcels can range from £3.20 to £4.70, depending on weight and service speed, as per Royal Mail’s official pricing.
Subscription Pricing (Undisclosed on Homepage)
While the website announces the availability of weekly, fortnightly, and monthly subscriptions, the homepage does not provide any specific pricing advantages or bundles associated with these recurring orders. Typically, subscription models offer:
- Discounted Rates: A common practice is to offer a small percentage discount (e.g., 5-15%) for subscribing compared to one-off purchases.
- Exclusive Bundles: Subscribers might get access to exclusive product bundles or larger refill sizes at a better unit price.
- Free Delivery: Subscriptions often include free delivery regardless of the order value, making them even more convenient.
Customers would need to click through to the “more information” link for subscriptions (https://fillingood.co.uk/pages/reccuring-subscription) to ascertain these details. Transparency on subscription benefits on the homepage could drive more sign-ups.
Fillingood.co.uk Alternatives
When it comes to ethical and sustainable household products, Fillingood.co.uk is certainly part of a growing movement. However, for consumers seeking alternatives, the market offers a diverse range of options, each with its own unique approach to eco-friendliness, product range, and delivery. Here’s a comparison with a few key players.
Fillingood.co.uk vs. Smol
Fillingood.co.uk:
- Product Focus: Liquid refills (washing-up, laundry, hand soap, etc.) and other zero-waste items.
- Delivery: Local bicycle courier in specific London areas, UK-wide Royal Mail (free over £40).
- Model: Direct purchase with optional subscriptions.
- Ethical Stance: Reduces plastic through refills.
Smol: Sirius-solutions.co.uk Review
- Product Focus: Concentrated laundry capsules, dishwasher tablets, surface cleaner sprays (concentrated refill model).
- Delivery: Subscription-based, delivered directly to your letterbox, often free.
- Model: Primarily subscription, highly convenient.
- Ethical Stance: Reduces plastic by offering concentrates in smaller, recyclable packaging; lower carbon footprint due to lighter shipments.
Comparison: Smol excels in sheer convenience and reducing the physical bulk of products, as their capsules are ultra-concentrated. Fillingood.co.uk focuses on liquid refills which might appeal to those who prefer traditional liquid formats and have existing bottles. Smol’s subscription model is highly refined for “set it and forget it” cleaning.
Fillingood.co.uk vs. Ethical Superstore
Fillingood.co.uk:
- Product Focus: Niche in household cleaning and personal care refills.
- Range: Limited to core household essentials.
- Ethical Stance: Primarily environmental (plastic reduction).
- Product Focus: Broad range across ethical groceries, fair trade, eco-friendly household, fashion, and gifts.
- Range: Very extensive, one-stop-shop for ethical living.
- Ethical Stance: Comprehensive, covering fair trade, organic, vegan, cruelty-free, sustainable, and social impact.
Comparison: Ethical Superstore is your go-to for a holistic ethical shopping experience, offering everything from food to fashion under one roof. Fillingood.co.uk is highly specialised in the refillable cleaning segment. If you’re looking to green your entire household, Ethical Superstore offers more variety. If you’re pinpointing just cleaning refills, Fillingood.co.uk is a focused provider.
Fillingood.co.uk vs. Splosh
Fillingood.co.uk: Wheelsinmotionauto.co.uk Review
- Product Focus: Liquid refills in pouches.
- Reusable System: Customers use their own bottles or potentially purchase reusable ones from Fillingood (not explicitly shown as primary focus on homepage).
- Ease of Use: Pour pouch contents into existing bottles.
- Product Focus: Concentrated refills that are diluted with water in reusable Splosh bottles.
- Reusable System: Requires purchase of Splosh’s own durable, reusable bottles for dilution, then subsequent refills are concentrate pouches.
- Ease of Use: Add concentrate and water to bottle, shake.
Comparison: Both aim to reduce plastic waste through refills. Fillingood.co.uk provides pre-mixed liquid refills, making it simple. Splosh’s model of concentrated refills that you dilute yourself can lead to even lower shipping weight and potentially greater long-term plastic reduction per product, as you only ship tiny concentrate pouches. Splosh’s emphasis on their own durable bottles can be seen as either a benefit (consistency) or a drawback (initial cost of bottles).
Ultimately, the best alternative depends on individual needs, existing reusable bottle collections, and preference for liquid versus concentrated cleaning solutions.
FAQ
Is Fillingood.co.uk a legitimate website?
Yes, based on checking the website, Fillingood.co.uk appears to be a legitimate online retailer. It has clear product listings, pricing, and operational details for delivery, which are standard for e-commerce sites.
What kind of products does Fillingood.co.uk sell?
Fillingood.co.uk sells eco-friendly, refillable household cleaning and personal care products, including washing-up liquid, hand soap, laundry liquid, fabric conditioner, all-purpose cleaner, dishwasher tablets, and white vinegar. Divorceonline.co.uk Review
Does Fillingood.co.uk offer free delivery?
Yes, Fillingood.co.uk offers free UK-wide delivery on orders over £40. Specific charges for orders under this amount are not detailed on the homepage.
What are Fillingood.co.uk’s delivery options?
Fillingood.co.uk offers two main delivery options: local bicycle courier delivery for specific East London postcodes (E4, E17, E10, E11, E7, E12, IG8) and UK-wide delivery via Royal Mail for all other areas.
Can I subscribe to regular deliveries from Fillingood.co.uk?
Yes, Fillingood.co.uk has recently introduced subscription services, allowing customers to receive products on a weekly, fortnightly, or monthly basis.
Are Fillingood.co.uk’s products plastic-free?
Fillingood.co.uk focuses on offering refillable products, which helps customers reduce their single-use plastic consumption. The refill pouches themselves are typically made of plastic, but the aim is to refill existing reusable bottles, thus minimising new plastic bottle production.
How do I contact Fillingood.co.uk customer service?
Specific contact details for Fillingood.co.uk customer service are not prominently displayed on the homepage. You would likely need to navigate deeper into the site, possibly looking for a ‘Contact Us’ link in the footer or within the customer account section. Aquakinetics.co.uk Review
Does Fillingood.co.uk have an ‘About Us’ page?
An ‘About Us’ page is not immediately visible or linked from the main navigation on the homepage of Fillingood.co.uk. This information would need to be sought out within the site’s deeper sections if it exists.
What are the prices of products on Fillingood.co.uk?
Prices vary by product; for example, 500ml refills for washing-up liquid and fabric conditioner are £2.59, while liquid hand soap is £3.19, and laundry liquid is £3.49.
Are there any discounts for subscribing to Fillingood.co.uk?
The homepage announces the availability of subscriptions but does not detail specific pricing advantages or discounts for subscribing. Customers would need to check the dedicated subscription information page for such details.
How does Fillingood.co.uk compare to Smol?
Fillingood.co.uk provides liquid refills in pouches, whereas Smol primarily offers concentrated cleaning capsules and dishwasher tablets delivered by subscription, aiming for highly efficient packaging and delivery.
Is Fillingood.co.uk good for reducing environmental impact?
Yes, Fillingood.co.uk contributes positively to environmental impact by promoting a refill model, which significantly reduces the demand for new single-use plastic bottles, aligning with waste reduction goals. Freshologyclean.co.uk Review
What postcodes does Fillingood.co.uk’s local delivery cover?
Local bicycle courier delivery is available for E4, E17, E10, E11, E7, E12, and IG8 postcodes in East London.
Can I manage my Fillingood.co.uk subscription online?
Yes, typically, subscription management for online services like Fillingood.co.uk is handled through your customer account login, where you can pause, modify, or cancel your recurring orders.
Are the customer testimonials on Fillingood.co.uk real?
The customer testimonials displayed on the homepage appear to be genuine, providing social proof and positive feedback from real users like Khadijah Zaidi and Adrienne Hewitt.
What is the advantage of using refill products?
The main advantage of using refill products, as offered by Fillingood.co.uk, is the significant reduction of single-use plastic waste, contributing to a more sustainable lifestyle and often leading to long-term cost savings.
Does Fillingood.co.uk sell other zero-waste products beyond liquids?
Yes, besides liquid refills, Fillingood.co.uk also sells other zero-waste items such as dishwasher tablets and OceanSaver Cleaner Refill Drops. Thevapingguru.co.uk Review
Is there a minimum order for Fillingood.co.uk?
While there isn’t a stated minimum order, free delivery is offered only on orders over £40, implying that smaller orders will incur a delivery charge.
How quick is Fillingood.co.uk’s delivery?
Based on customer testimonials, delivery appears to be quite prompt, with one customer stating, “My stuff arrived so quick.” Specific delivery timelines are generally detailed during the checkout process.
Does Fillingood.co.uk offer a return policy?
A clear and visible return or refund policy is not immediately accessible or linked from the Fillingood.co.uk homepage. Customers would need to search the site’s terms and conditions or contact customer service for this information.
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