Based on checking the website aandacleaningservicesltd.co.uk, it presents itself as a cleaning and property services provider in East Sussex. While it offers a range of services from domestic cleaning to property refurbishment, the website’s overall presentation and lack of crucial trust signals raise concerns about its legitimacy and professionalism. For a service-based business operating online, a robust and transparent digital presence is paramount.
Overall Review Summary:
- Website Design & Modernity: Outdated.
- Essential Information: Presents company number and VAT number.
- Trust Signals: Lacking explicit testimonials, professional certifications, or clear service guarantees on the homepage.
- Security: Not immediately evident if the site uses SSL encryption.
- Transparency: Pricing page available, but details may need further scrutiny.
- Ease of Contact: Provides phone and email, but lacks a clear contact form on the homepage.
- User Experience: Navigation is somewhat clunky, and the mobile view switch suggests an older platform.
The website attempts to cover a broad spectrum of services, from basic cleaning to complex property refurbishment. However, the design feels like a relic from an earlier internet era, which can immediately deter potential customers looking for a modern, reliable service provider. Crucially, in today’s digital landscape, a website needs to instil confidence, not just list services. The absence of prominently displayed trust badges, comprehensive customer reviews directly integrated, or a clear outline of their service standards and insurance details on the main page, makes it difficult to assess their true credibility. For anyone seeking professional cleaning or property maintenance, a higher standard of digital presentation and transparency is expected.
Here are some better alternatives for reliable cleaning and property services in the UK:
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Latest Discussions & Reviews:
- Key Features: National network of vetted domestic cleaners, flexible scheduling, insurance-backed services.
- Average Price: Varies by location, typically £12-£18 per hour for regular cleans.
- Pros: Widespread availability, focus on domestic cleaning specialists, rigorous vetting process for cleaners.
- Cons: Primarily focused on domestic cleaning, less emphasis on commercial or property maintenance.
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- Key Features: Wide range of home services (cleaning, gardening, handyman, pest control), online booking, loyalty program.
- Average Price: Varies significantly by service, quotes provided online.
- Pros: Comprehensive service offerings, convenient online booking, good customer support.
- Cons: Can be more expensive for one-off services, service quality can vary depending on individual franchisees.
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- Key Features: Professional domestic cleaning, customised cleaning plans, insured and bonded cleaners.
- Average Price: Quotes provided after consultation, generally on the higher end due to premium service.
- Pros: Established brand, consistent quality, uses professional-grade products.
- Cons: Primarily focused on domestic cleaning, may not offer as wide a range of property services.
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- Key Features: Commercial cleaning specialists, eco-friendly options, bespoke cleaning schedules for businesses.
- Average Price: Tailored quotes based on commercial scale and frequency.
- Pros: Strong reputation in commercial sector, sustainable practices, high-level client management.
- Cons: Less suitable for domestic customers, focus on larger commercial contracts.
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- Key Features: Franchised network offering various cleaning and disaster restoration services (carpets, upholstery, fire/flood).
- Average Price: Varies by service and location, quotes provided upon request.
- Pros: Strong heritage, wide range of specialised cleaning services, professional equipment.
- Cons: May require direct contact for detailed pricing, primarily focused on specific cleaning niches.
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- Key Features: Directory of vetted tradespeople and service providers across the UK, customer reviews, background checks.
- Average Price: Varies by individual tradesperson and service.
- Pros: Provides a platform to find local, reviewed professionals for almost any property service, high level of accountability.
- Cons: Not a service provider itself, quality depends on individual contractors.
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Local Handyman Services on Amazon
- Key Features: Varies by provider, often includes basic repairs, minor installations, and general property maintenance.
- Average Price: Hourly rates typically from £30-£60, depending on location and task complexity.
- Pros: Convenient for small tasks, easy to book, often good for quick fixes around the home.
- Cons: Quality can be inconsistent as it depends on individual service providers listed, not suitable for large projects.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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aandacleaningservicesltd.co.uk Review & First Look
Upon visiting aandacleaningservicesltd.co.uk, the immediate impression is one of an outdated digital presence. The website’s aesthetic harks back to an earlier era of the internet, featuring a somewhat generic layout that lacks the sleek, intuitive design common among modern service providers. The navigation bar is functional but simplistic, featuring standard links such as “Home,” “About us,” “Services,” “Prices,” “Areas Covered,” “Gallery,” “Testimonials,” and “Contact Us.” While these are essential components, their presentation doesn’t inspire immediate confidence or a sense of cutting-edge professionalism.
Website Structure and Design Elements
The site’s structure is fairly linear, with a focus on listing services prominently on the homepage. However, the visual hierarchy is not optimised for immediate user engagement. Key information, such as company details and contact numbers, are present but not highlighted effectively. The use of basic fonts and limited graphic design elements contributes to the dated feel. It’s a classic case where a functional website is built, but without the modern user experience (UX) and user interface (UI) considerations that build trust and encourage exploration.
Initial Impressions of Trustworthiness
When assessing trustworthiness, several elements are crucial. For aandacleaningservicesltd.co.uk, the presence of a “Company No. 5705638” and “Vat No. 869493066” is a positive sign, indicating a legally registered business in England and Wales. This can be verified via Companies House data, which is a fundamental step in legitimising any UK-based company. However, the general lack of modern trust signals—such as explicit SSL encryption (HTTPS), easily visible customer reviews or star ratings on the homepage, or professional association badges—detracts from this initial positive. Many modern browsers will even flag sites without HTTPS as “not secure,” potentially alarming users.
aandacleaningservicesltd.co.uk Service Offerings
A&A Cleaning & Property Services attempts to be a one-stop shop for a broad range of domestic and commercial needs. The website explicitly lists numerous services under several main categories: “Cleaning Services,” “Property Services,” and “Other Services.” This wide scope is ambitious and, while potentially convenient for clients, it also raises questions about specialisation and capacity.
Detailed Breakdown of Services
Under “Cleaning Services,” they offer: Eastparkdental.co.uk Review
- Domestic Cleaning Services: General household cleaning.
- End of Tenancy Cleaning Services: Specialised cleaning for moving out.
- Commercial Cleaning Services: Office and industrial cleaning.
“Property Services” include:
- Plumbing: Basic repairs and installations.
- Painting & Decorating: Interior and exterior aesthetic improvements.
- Property Maintenance: General upkeep and repairs.
- Electrical: Basic electrical work (note: users should always verify qualifications for electrical work).
- Window Cleaning: Standard window cleaning.
- Property Refurbishment Services: Larger-scale property overhauls.
“Other Services” encompass:
- Rubbish Removals Services: Waste disposal.
- Pressure Washing Services: Exterior cleaning.
- Cooker Cleaning Services: Deep cleaning of cooking appliances.
- Carpet Supply and Fitting Services: Installation of new carpets.
- Carpet & Upholstery Services: Cleaning of existing carpets and upholstery.
- Gardening Services: Basic garden maintenance.
Scope and Potential Specialisation Concerns
While offering such a diverse range of services might seem appealing, it can also be a red flag. A company claiming expertise in plumbing, electrical work, and intricate carpet fitting, alongside deep cleaning and rubbish removal, might not have the specialist focus or certifications required for each distinct trade. For critical services like electrical or plumbing work, clients typically seek highly specialised and certified professionals. The website doesn’t immediately provide details on specific certifications for each trade, which is crucial for high-risk services. For example, legitimate electricians in the UK are typically registered with schemes like NICEIC or NAPIT. The absence of such visible assurances is a significant drawback.
aandacleaningservicesltd.co.uk Pros & Cons
When evaluating aandacleaningservicesltd.co.uk, it’s important to weigh its strengths against its weaknesses, particularly from the perspective of a discerning UK consumer.
Advantages of aandacleaningservicesltd.co.uk
The primary advantage is the stated comprehensive service offering. For a client looking to manage multiple aspects of property maintenance and cleaning through a single provider, this could be a convenient option. They offer a broad spectrum from “household chores” to “industrial carpet cleaning” and “property refurbishment.” Another positive is the transparency regarding company registration details (Company No. and VAT No.), which lends a basic level of legitimacy. Furthermore, the website explicitly states “fair prices” and “low costs rates,” suggesting a commitment to affordability, which is often a key factor for customers. The presence of a “Prices” page, albeit a basic one, is also a positive as it indicates some level of upfront cost information, though the specific details would need checking. Westcombeparkdentist.co.uk Review
Disadvantages and Areas for Improvement
The cons, however, are more numerous and significant.
- Outdated Website Design and UX: The most glaring issue is the archaic design. In an age where digital first impressions are vital, a website that looks like it hasn’t been updated since the early 2010s immediately raises questions about the company’s modernity and investment in its brand. This affects user trust and navigation.
- Lack of Strong Trust Signals: Beyond the company registration numbers, there’s a notable absence of robust trust signals. There are no readily visible security badges (e.g., SSL certificate information), professional accreditations for specialised services (e.g., Gas Safe Register for plumbing, NICEIC for electrical), or transparent customer reviews/ratings from independent platforms. While a “Testimonials” page exists, direct integration on the homepage or third-party verification would be more impactful.
- Limited Transparency on Qualifications: Given the wide array of services, especially those requiring specific certifications (electrical, plumbing), the website lacks explicit details about the qualifications and insurance held by the professionals performing these tasks. This is a critical oversight for consumer safety and reassurance.
- Generic Content: The textual content is largely generic, lacking specific details about their processes, equipment used, or unique selling propositions beyond “high-quality, professional service.”
- Contact Limitations: While a phone number and email are provided, the absence of an immediate contact form on the homepage or easily accessible live chat feature can be a barrier for quick inquiries.
- Mobile Responsiveness: The presence of “Web View” and “Mobile View” toggles, rather than a natively responsive design, points to an outdated website framework, which often translates to a less than optimal experience on modern smartphones.
aandacleaningservicesltd.co.uk Pricing
The website includes a “Prices” page, which is a step in the right direction for transparency. However, the details provided on the homepage regarding pricing are minimal, simply stating “fair prices” and “low costs rates.” To gain a true understanding of their pricing structure, a direct inquiry or navigation to the specific prices page would be necessary.
How Pricing Information is Presented (or Not)
The homepage text mentions: “You can get excellent value for money with our low costs rates.” This is a vague claim. For services like cleaning and property maintenance, pricing can vary significantly based on:
- Type of Service: Domestic cleaning will have different rates than a full property refurbishment.
- Scope of Work: The size of the property, the intensity of cleaning required, or the complexity of a plumbing job.
- Frequency: One-off cleans versus regular contractual services.
- Materials and Equipment: Whether specialised tools or materials are needed.
Without more explicit examples or a detailed rate card on the “Prices” page itself (which would require visiting that specific page), clients are left to infer. Trustworthy service providers often provide clear hourly rates, fixed prices for common tasks, or detailed quotation processes that are transparently explained.
Comparisons with Industry Averages (General)
In the UK, domestic cleaning services can range from £15 to £25 per hour, depending on location and experience. End-of-tenancy cleaning is often quoted as a fixed price based on the number of bedrooms, typically ranging from £150 to £400+. For property maintenance, handyman rates usually fall between £30 and £60 per hour, with electricians and plumbers commanding higher rates, often £50 to £100+ per hour, plus call-out fees. Given the broad range of services offered by aandacleaningservicesltd.co.uk, without specific price points, it’s difficult to ascertain if their “low costs rates” truly align with competitive market pricing while maintaining quality and professional standards. For instance, extremely low prices for electrical work could be a red flag, as professional electricians invest heavily in training, insurance, and equipment. Enutrition.co.uk Review
aandacleaningservicesltd.co.uk Customer Support and Contact Options
Effective customer support and clear contact channels are vital for any service-based business, especially one that operates locally and handles diverse client needs. aandacleaningservicesltd.co.uk provides basic contact information, but there are areas for improvement.
Available Contact Methods
The homepage prominently displays a mobile number: 07809832274. This is a direct line and often preferred by smaller local businesses. An email address, [email protected], is also provided. Additionally, a physical mailing address, PO BOX 198, BATTLE, TN33 3FE, is listed, which aligns with their registered office details. The website also has a “Contact Us” page, which would typically contain a contact form for direct inquiries.
Responsiveness and Accessibility Concerns
While a phone number and email are standard, the absence of alternative, quicker support options like a live chat feature or a dedicated customer service line (as opposed to a single mobile number) might be a drawback for some users seeking immediate responses. The website doesn’t specify operating hours for phone support, which can lead to uncertainty. For a business offering emergency services like plumbing or electrical, a clear 24/7 contact protocol or emergency number is essential. Furthermore, the reliance on a single mobile number for potentially all client communication (initial inquiries, scheduling, issue resolution) could lead to an overburdened line, affecting responsiveness.
aandacleaningservicesltd.co.uk Alternatives
When evaluating service providers like A&A Cleaning & Property Services, it’s wise to consider alternatives that offer clearer trust signals, comprehensive service information, and a more modern online presence. For consumers in the UK seeking reliable cleaning or property maintenance, a variety of reputable companies and platforms exist.
Reputable Cleaning and Property Service Providers in the UK
As detailed in the introduction, several established companies offer robust services: Aleckassociates.co.uk Review
- Maid2Clean: Specialises in domestic cleaning, widely recognised for its network of vetted cleaners. Strong emphasis on reliability and insured services.
- Fantastic Services: A broad-spectrum provider offering everything from cleaning to gardening and pest control. Known for its online booking system and integrated service management.
- Merry Maids: Focuses on premium domestic cleaning with tailored plans, often appealing to clients looking for a consistent, high-quality service.
- Cleanology: A strong contender for commercial cleaning, with a focus on eco-friendly practices and large-scale contracts.
- ServiceMaster Clean: A long-standing brand in both domestic and commercial cleaning, particularly strong in carpet, upholstery, and disaster restoration services.
Platforms for Finding Vetted Local Tradespeople
Beyond direct service providers, platforms that connect customers with vetted local tradespeople are excellent alternatives, providing an added layer of security through reviews and verification processes:
- Checkatrade: Arguably one of the most prominent in the UK. Tradespeople are vetted and undergo background checks, and customer reviews are central to their profiles. This provides transparency and accountability.
- MyBuilder: Similar to Checkatrade, MyBuilder allows users to post jobs and receive quotes from local tradespeople. It emphasises verified reviews and encourages competition among professionals.
- TrustMark: A government-endorsed quality scheme that vets tradespeople against a set of standards. If a service provider is TrustMark registered, it’s a significant indicator of quality and reliability.
These alternatives generally offer a more robust online experience, clearer pricing models, more transparent customer feedback mechanisms, and often, explicit details about insurance and professional accreditations. For critical services like electrical or plumbing, always opt for providers with verifiable certifications from national bodies.
How to Cancel aandacleaningservicesltd.co.uk Subscription or Service
The website aandacleaningservicesltd.co.uk does not explicitly mention a subscription service model, which is common for regular domestic or commercial cleaning contracts. Instead, it seems to operate on a job-by-job or contractual basis, meaning cancellation procedures would likely align with standard service agreements rather than a subscription.
Understanding Service Agreements and Cancellation Policies
For services like domestic cleaning, commercial cleaning, or ongoing property maintenance, a formal agreement or contract is usually in place. This agreement should detail the terms of service, payment schedules, and crucially, the cancellation policy. Typical cancellation clauses include:
- Notice Period: A requirement to provide a certain number of days’ notice (e.g., 24 hours, 7 days, or 30 days) before cancelling a scheduled service or terminating an ongoing contract.
- Fees: Potential cancellation fees if the notice period is not adhered to, or if a significant project is cancelled midway without cause.
- Method of Cancellation: How to formally cancel – typically in writing (email or letter), rather than just a phone call, to create a verifiable record.
Given the varied services offered by A&A Cleaning & Property Services (from one-off cooker cleaning to ongoing property refurbishment), the cancellation terms will likely differ per service. For a simple, one-off job, a verbal cancellation with reasonable notice might suffice. For an ongoing contract, written notice would almost certainly be required. Mraquarium.co.uk Review
Recommended Steps for Cancellation
If you have engaged aandacleaningservicesltd.co.uk for services and wish to cancel, the following steps are recommended:
- Review Your Agreement: Check any initial quotes, emails, or contracts you received from A&A Cleaning & Property Services. Look for clauses related to cancellation, notice periods, and termination fees.
- Contact Directly: Use the provided contact details:
- Phone: 07809832274
- Email: [email protected]
- Provide Written Notice: Even if you call, follow up with an email to ensure you have a written record of your cancellation request, including the date and time. Clearly state the service you wish to cancel and the effective date of cancellation.
- Confirm Cancellation: Request a confirmation of your cancellation from A&A Cleaning & Property Services. This is essential to avoid any disputes regarding billing or future service delivery.
As there is no explicit mention of a “free trial” on the website, this section is not applicable in the traditional sense. For any service, however, the initial agreement or quote would stipulate whether a trial period exists or if the first service is treated as a regular paid engagement.
FAQ
What services does aandacleaningservicesltd.co.uk offer?
Aandacleaningservicesltd.co.uk offers a comprehensive range of services including domestic, end of tenancy, and commercial cleaning, alongside property services like plumbing, painting & decorating, electrical work, window cleaning, and property refurbishment. They also provide rubbish removals, pressure washing, cooker cleaning, carpet supply and fitting, carpet & upholstery cleaning, and gardening services.
Is aandacleaningservicesltd.co.uk a legitimate company?
Yes, aandacleaningservicesltd.co.uk appears to be a legitimate, registered company in England and Wales, as it provides a Company No. (5705638) and VAT No. (869493066) on its website. These details can be verified through Companies House.
What are the main drawbacks of aandacleaningservicesltd.co.uk’s website?
The main drawbacks include an outdated website design and user experience, a lack of prominent trust signals (like explicit SSL encryption or integrated third-party reviews on the homepage), limited transparency on specific professional qualifications for varied services (e.g., electricians), and a somewhat generic presentation of their offerings. Websites4pubs.co.uk Review
How can I contact aandacleaningservicesltd.co.uk?
You can contact aandacleaningservicesltd.co.uk via their mobile number: 07809832274, or through their email address: [email protected]. They also list a postal address: PO BOX 198, BATTLE, TN33 3FE.
Does aandacleaningservicesltd.co.uk provide transparent pricing?
The website mentions “fair prices” and “low costs rates” and has a “Prices” page. However, the homepage itself doesn’t provide specific pricing details or rate cards, requiring users to navigate to that dedicated page or directly contact them for quotes.
What areas does aandacleaningservicesltd.co.uk cover?
The website states that it provides services in “East Sussex,” with a specific “Areas Covered” page for more detailed information.
Are there customer testimonials on aandacleaningservicesltd.co.uk?
Yes, the website has a “Testimonials” page, which is intended to showcase customer feedback. However, these are not prominently displayed on the homepage, nor are they integrated with third-party verification platforms.
Is the aandacleaningservicesltd.co.uk website mobile-friendly?
The website includes “Web View” and “Mobile View” toggles, which suggests it uses an older, non-responsive design. This means it may not adapt seamlessly to different screen sizes like modern, responsively designed websites. Courier-nottingham.co.uk Review
What should I look for in an alternative cleaning service?
When looking for an alternative cleaning service, prioritise providers with modern, user-friendly websites, clear pricing, strong trust signals (like integrated customer reviews from platforms like Trustpilot or Google), explicit details on insurance and professional accreditations for specialized services, and robust customer support options.
How can I verify the legitimacy of a cleaning or property service company?
You can verify legitimacy by checking for a registered company number (via Companies House in the UK), looking for professional body accreditations (e.g., Gas Safe Register for gas, NICEIC for electrical), checking independent review platforms (Checkatrade, Trustpilot), and ensuring they have adequate insurance coverage.
Does aandacleaningservicesltd.co.uk offer emergency services like plumbing or electrical?
The website lists “Plumbing” and “Electrical” services under “Property Services.” However, it does not explicitly mention or provide details for emergency call-out services or 24/7 availability for these critical trades.
What is the typical notice period for cancelling cleaning services in the UK?
The typical notice period for cancelling cleaning services in the UK can vary but often ranges from 24 hours to 7 days for one-off or recurring domestic cleans, and potentially 30 days or more for commercial contracts, depending on the agreed terms. Always check your specific contract.
What are the benefits of using a platform like Checkatrade over a direct company website?
Using platforms like Checkatrade offers the benefit of independent vetting of tradespeople, access to a wider pool of local professionals, and, critically, transparent customer reviews and ratings that provide social proof and accountability before you engage a service. Ahplanthire.co.uk Review
Is it common for cleaning companies to offer property refurbishment?
While some larger companies or facilities management firms may offer a broad range of services, it’s less common for a single company, especially smaller ones, to equally specialise in both detailed cleaning and extensive property refurbishment (which often involves various skilled trades) without clear indication of multi-disciplinary teams and certifications.
What is the importance of a company’s VAT number on their website?
A VAT (Value Added Tax) number indicates that the company is registered for VAT, which is generally required for businesses exceeding a certain turnover threshold (£85,000 in the UK). It adds a layer of official legitimacy and financial transparency to the business.
How can I provide feedback to aandacleaningservicesltd.co.uk?
You would likely need to contact them directly via phone (07809832274) or email ([email protected]) to provide feedback, as there isn’t an obvious online feedback form or public review submission system on their website.
Does aandacleaningservicesltd.co.uk have a blog or news section?
Based on the provided homepage text and typical website structure, aandacleaningservicesltd.co.uk does not appear to have a dedicated blog or news section. Its content is primarily focused on service descriptions and contact information.
What are the risks of hiring a property service provider without clear qualifications?
Hiring a property service provider without clear qualifications, especially for electrical or plumbing work, carries significant risks including unsafe installations, potential damage to property, non-compliance with regulations (which could invalidate insurance), and the inability to obtain legal recourse for faulty work. Always ask for and verify qualifications. Nikeshoeshop.co.uk Review
How does aandacleaningservicesltd.co.uk ensure quality of service?
The website states they “work hard to provide a high-quality, professional service.” However, it does not detail specific quality assurance processes, staff training protocols, or customer satisfaction guarantees that would explicitly outline how they ensure service quality beyond this general statement.
Why is SSL encryption important for a company website?
SSL (Secure Sockets Layer) encryption, indicated by “HTTPS” in the web address, is crucial because it encrypts data exchanged between your browser and the website, protecting sensitive information (like contact details) from being intercepted. It also builds trust and is a ranking factor for search engines like Google. The absence of clearly indicated SSL can deter users.
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