Astivita.com.au Review

Based on looking at the website, Astivita.com.au appears to be a legitimate Australian distributor of various home appliances and building materials. The site provides clear indications of its business model and partnerships, aiming to serve both merchants and potentially direct consumers through its network. While the website presents itself as a distributor, it lacks a direct e-commerce function for retail purchases, directing users instead to partner companies or its merchant portal.

Overall Review Summary:

• Website Type: Distributor/B2B focused, with a retail partner network.
• Products Offered: Air conditioners, general appliances, inverters, PVs (photovoltaics), baths, toilets, hot water systems, kitchen sinks, vanities, laundry tubs, tapware.
• Target Audience: Businesses (merchants, builders, plumbers, electricians) and consumers seeking products via partners.
• Key Information Provided: Company overview, partner details, warranty information, contact phone numbers for partners.
• E-commerce Functionality: None observed for direct consumer purchases.
• Transparency: Good, with ASX listing and partner links.
• Ethical Considerations: Appears to deal in general home improvement goods, which are permissible. No immediate red flags regarding forbidden categories.
• Customer Support: Primarily through listed partners or a general warranty help centre.

The website’s primary function is to showcase Astivita’s role as a distributor and highlight its trusted partners. It’s not a direct-to-consumer retail shop, which is an important distinction for potential buyers. If you’re looking to purchase products, you’ll need to go through one of their listed partners like Hembrows Electrical or BP Plumbing Supplies. This model suggests a focus on business-to-business relationships, providing a supply chain for builders, electricians, and plumbers rather than a typical online retail experience.

Here are some excellent alternatives for acquiring similar home and building materials directly, ensuring convenience and ethical sourcing:

• Bunnings Warehouse: Australia’s leading retailer of home improvement and outdoor living products. You can find everything from appliances to plumbing fixtures and garden supplies.
• Harvey Norman: A well-known Australian retailer specialising in electrical goods, furniture, and bedding. They offer a wide range of appliances, including air conditioners and kitchen essentials.
• Appliances Online: A prominent online-only retailer in Australia, offering a vast selection of white goods and home appliances with competitive pricing and delivery services.
• Reece: Australia’s largest plumbing and bathroom supplies business, ideal for sourcing baths, toilets, hot water systems, and tapware directly.
• Stratco: Offers a comprehensive range of building and home improvement products, including outdoor structures, fencing, and general hardware.
• Tradelink: Another major Australian supplier of plumbing, bathroom, and building supplies, catering to both trade professionals and DIY enthusiasts.
• Amazon Australia – Home & Kitchen: For a broader selection of home goods, electronics, and kitchen appliances, Amazon provides a vast marketplace with numerous sellers and product options.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Astivita.com.au Review & First Look

When you first land on Astivita.com.au, it’s immediately clear that this isn’t your typical online retail store. Rather, it positions itself as a “leading distributor of appliances in the Australian market.” This distinction is crucial. They aren’t selling directly to you, the end consumer, in a click-and-buy fashion. Think of them more like the central hub that supplies other businesses who then sell or install the products. The website’s design is functional and straightforward, prioritising information delivery over flashy e-commerce features. You’ll find core information about their business model and who their partners are.

Initial Impressions and Purpose

The site’s main purpose is to establish credibility and highlight their role in the supply chain. It quickly tells you that Astivita is an ASX-listed company (AIR.AX), which adds a significant layer of legitimacy and transparency. This is a big plus for anyone looking to understand the company’s standing. They focus on their “strategic partnerships with quality manufacturers and distributors across Europe and Asia,” indicating a broad sourcing network. For a business-to-business (B2B) site, this clarity is paramount.

What’s Missing for the Direct Consumer

For a consumer looking to buy an air conditioner or a new toilet, the immediate question is, “Where do I click to add to cart?” The answer is: you don’t. This isn’t a deficiency in Astivita’s model, but rather a reflection of their business approach. There are no product listings with prices, no checkout process, and no direct shipping options for individual buyers. If you arrive expecting a Bunnings or Harvey Norman experience, you’ll be redirected to their partners or left searching for purchase options elsewhere. This makes the site highly specialised for its intended audience—merchants and trade professionals.

Astivita.com.au Pros & Cons

Alright, let’s break down what Astivita.com.au does well and where it might fall short, especially from the perspective of an everyday Aussie consumer trying to kit out their home. It’s not a direct shopping site, so our ‘pros and cons’ are more about its effectiveness as a distributor’s public face.

The Upsides of Astivita.com.au

• Transparency and Legitimacy: The clear mention of “AIR.AX ASX Listed” right at the top of the page is a massive green flag. Being listed on the Australian Securities Exchange (ASX) means they’re subject to strict regulatory oversight, regular reporting, and a higher level of public accountability. This builds trust immediately. It indicates a well-established, serious business, not a fly-by-night operation.
• Clear Business Model: The website makes it abundantly clear that Astivita is a distributor. They’re not trying to be something they’re not. They outline their role in supplying other businesses (plumbers, electricians, builders), which is helpful for both potential partners and consumers understanding the supply chain.
• Partner Network Visibility: They explicitly list several key partners like Hembrows Electrical, BP Plumbing Supplies, Aussie Cabinet Co, Scully Plumbing, and Dixon Homes. This provides concrete examples of who they work with and gives consumers a direct path to inquire about Astivita products through trusted local businesses. This network strengthens their reach and service delivery.
• Dedicated Warranty Support: Having a “WARRANTY HELP CENTER” readily available is a smart move. Appliances and home systems often require after-sales support, and direct access to warranty information (even if it’s primarily through partners) is crucial for customer peace of mind.
• Focus on Key Product Categories: By highlighting categories like “Aircon,” “Appliances,” “Inverters,” “PV’s,” “Baths,” “Toilets,” “Hot Water Systems,” “Kitchen Sinks,” “Vanities,” “Laundry Tubs,” and “Tapware,” they quickly inform potential partners of their core competencies. This clarity helps businesses know if Astivita is the right supplier for their needs.

The Downsides for the Average Consumer

• No Direct Retail Purchases: This is the biggest “con” for the end-user. You cannot browse products, see prices, add to cart, or make a purchase directly from Astivita.com.au. If you’re decorating your living room and want a new aircon, this site isn’t where you’ll buy it. You’ll need to contact one of their partners.
• Limited Product Details: While categories are listed, there are no specific product models, specifications, images, or detailed descriptions. For someone researching a particular type of inverter or a specific bath design, the website offers no granular information. It’s purely a high-level overview of what they distribute.
• Lack of Pricing Information: Naturally, since they don’t sell direct, there are no prices listed. This isn’t a flaw in their business model, but it means consumers can’t get an immediate idea of cost before contacting a partner.
• Minimal Consumer-Oriented Content: The site lacks typical consumer-focused content like buying guides, product comparisons, customer reviews, or lifestyle imagery. Its content is strictly B2B.
• Navigation is Basic: While functional, the site’s navigation is quite basic. It’s essentially a single-page layout with external links. For a large distributor, a more structured site with detailed product catalogues (for merchants) would be beneficial, though perhaps they rely on their “Merchant Portal” for that.

Astivita.com.au Alternatives

Since Astivita.com.au primarily functions as a distributor for appliances and building materials, rather than a direct retail outlet, finding alternatives means looking at businesses that do sell directly to consumers or offer similar supply chains. For anyone looking to purchase items for their home, from major appliances to plumbing fixtures, there are numerous established and reputable options in Australia. Cabinetsonline.com.au Review

Major Appliance and Electrical Retailers

• JB Hi-Fi: While perhaps more known for electronics, JB Hi-Fi also carries a significant range of home appliances, particularly in kitchen and laundry categories. They often have competitive sales and a strong physical presence.
• The Good Guys: A dedicated appliance and electronics retailer with a wide selection of whitegoods, cooking appliances, refrigeration, and air conditioning units. They offer both online and in-store shopping.
• Betta Home Living: Another well-established Australian retailer offering a comprehensive range of electrical appliances, including kitchen, laundry, and air conditioning, often with local store presence and personalised service.

Home Improvement and Building Supplies

• Mitre 10: A significant player in the Australian hardware and home improvement market, often offering a more local and community-focused alternative to larger chains. They stock plumbing, building materials, and some appliances.
• Home Timber & Hardware: Similar to Mitre 10, this group of independent hardware stores provides a range of building materials, timber, and general hardware supplies for DIY enthusiasts and trade professionals.
• Beaumont Tiles: Specialising in tiles, but also offering a good range of bathroomware including baths, toilets, vanities, and tapware, which aligns with some of Astivita’s distributed products.

Online Marketplaces with Wide Selections

• MyDeal: An Australian online marketplace offering a vast array of products, including home appliances, furniture, and various home improvement items, often from different sellers.
• Catch.com.au: Another popular Australian online marketplace that frequently features deals on home goods, small appliances, and household items.

When considering these alternatives, always check for product specifications, warranty details, delivery options, and customer reviews to ensure they meet your specific needs and ethical considerations.

Understanding Astivita’s Business Model

Astivita.com.au operates on a distinctly different business model than what many consumers might expect from a typical retail website. Instead of directly selling products to individual customers, Astivita functions primarily as a wholesale distributor. This means their core business revolves around supplying large quantities of goods – in this case, appliances and building materials – to other businesses, such as retailers, builders, plumbers, electricians, and other trade professionals.

The Role of a Distributor

A distributor acts as an intermediary between manufacturers and retailers or end-users (via other businesses). They purchase products in bulk from various manufacturers (often internationally, as indicated by Astivita’s partnerships across “Europe and Asia”) and then sell these products to businesses that will either resell them or use them in their projects. This model allows manufacturers to focus on production and distributors to handle logistics, warehousing, and a broad sales network. For Astivita, this translates to:

• Bulk Purchasing: Buying in large volumes to achieve better pricing from manufacturers.
• Warehousing and Logistics: Managing the storage and transportation of goods to their business clients.
• Sales and Marketing to Businesses: Building relationships with partners like Dixon Homes and local trades.
• Streamlining Supply Chains: Making it easier for businesses to source a variety of products from one central point.

The “Merchant Portal”

The website mentions “ASTIVITA MERCHANT PORTAL,” which is a clear indicator of their B2B focus. This portal is likely a dedicated online platform where their registered business partners can:

• View detailed product catalogues with specifications.
• Check real-time stock levels.
• Place wholesale orders.
• Access exclusive pricing and terms.
• Manage their accounts and track shipments.

This portal is the operational core for their business clients, allowing for efficient, self-service transactions that wouldn’t be relevant for a typical consumer browsing for a single item. Promoshop.com.au Review

Implications for Consumers

For the average person looking to buy a new hot water system or kitchen sink, Astivita.com.au isn’t the point of sale. Instead, you would:

1. Identify an Astivita product: This might happen if a builder or plumber recommends an Astivita-supplied item.
2. Contact an Astivita Partner: You would then reach out to one of their listed partners, such as Hembrows Electrical or BP Plumbing Supplies, to inquire about purchasing or installing the product. These partners are the consumer-facing businesses that actually sell and service the products.
3. Purchase via Partner: The actual transaction and installation (if applicable) would occur directly with the partner company, not Astivita.

This model is efficient for the industry but requires consumers to understand the indirect purchasing process.

Navigating Astivita.com.au for Information

While Astivita.com.au isn’t designed for direct retail, it does serve as a useful information hub for understanding their operations and connecting with their network. Knowing how to navigate the site effectively can help you find what you’re looking for, whether you’re a potential business partner or a consumer trying to trace a product.

Key Sections and Their Purpose

The website is fairly concise, primarily structured around a single-page layout with key links leading to further information or external partner sites.

• Top Header: Contains links like “AIR.AX ASX Listed” (leading to their ASX profile), “GO TO ASTIVITA MERCHANT PORTAL” (for business clients), and “WARRANTY HELP CENTER.” These are quick access points to crucial operational and trust-building information.
• Main Banner: Introduces Astivita as a “leading distributor of appliances.” This is the core message and sets the expectation for visitors.
• Product Categories: A prominent section lists the types of products they distribute: Aircon, Appliances, Inverters, PV’s, Baths, Toilets, Hot Water Systems, Kitchen Sinks, Vanities, Laundry Tubs, and Tapware. This gives a clear overview of their inventory scope.
• Partners Section: This is a critical part of the site. It explicitly lists key partners, detailing what they supply or install, along with their business names and phone numbers. For example:
  • Hembrows Electrical: “Supply & Install” for Aircon, Appliances, Inverters, PV’s.
  • BP Plumbing Supplies: “Supply Only” for Baths, Toilets, Hot Water Systems.
  • Aussie Cabinet Co: “Supply Only” for Kitchen Sinks, Vanities, Laundry Tubs.
  • Scully Plumbing: “Supply & Install” for Tapware.
  • Dixon Homes: “Home Inclusive” for Astivita products in their homes.
    This section is vital for consumers to find where they can actually purchase Astivita-supplied goods or get them installed.
• Warranty Help Centre: A dedicated section with a “GET HELP” button, indicating their commitment to after-sales service, primarily for warranty inquiries.
• Subscription Box: A simple form to “SUBSCRIBE HERE FOR DEALS, NEWS AND NEW PARTNERS,” indicating an interest in ongoing communication with their network.

Finding Specific Information

• For Product Enquiries: If you are looking for specific product models or detailed specifications, the Astivita.com.au website itself will not provide these. Your best bet is to contact one of the listed partners directly. For instance, if you’re interested in an Astivita hot water system, contacting BP Plumbing Supplies would be the appropriate next step.
• For Business Partnerships: If you represent a business (e.g., a new builder or retailer) interested in sourcing from Astivita, the “ASTIVITA MERCHANT PORTAL” is your gateway. You’d likely need to register or contact them through general inquiries to gain access.
• For Company Due Diligence: The “AIR.AX ASX Listed” link is invaluable. Clicking this takes you directly to Astivita’s profile on the Australian Securities Exchange website, where you can access their official company announcements, financial reports, and other corporate information, providing a deep dive into their public standing.
• For Warranty Claims: The “WARRANTY HELP CENTER” is the primary contact point for any post-purchase issues related to product warranties. It’s crucial to understand whether this is a direct line to Astivita or a portal that redirects to partners for specific product warranties.

In essence, Astivita.com.au is a clear example of a well-structured B2B presence that provides enough public information to establish trust and guide potential partners and indirect consumers to the right channels. Aaactowing.com.au Review

Ethical Considerations of Astivita.com.au

When assessing a business like Astivita.com.au from an ethical standpoint, particularly within an Islamic framework, the focus shifts to the nature of their products and their operational transparency. Based on the information presented on their homepage, Astivita deals exclusively in home appliances and building materials, which are generally permissible (halal) products.

Nature of Products

Astivita distributes items such as:

• Air conditioners
• General home appliances
• Inverters and PVs (photovoltaics/solar panels)
• Baths, toilets, hot water systems
• Kitchen sinks, vanities, laundry tubs
• Tapware

None of these products fall into categories that are inherently forbidden or problematic in Islam. They are essential goods for building and maintaining homes, improving living conditions, and utilising renewable energy. There is no mention or indication of involvement with:

• Alcohol or intoxicants: No distribution of related items.
• Gambling or interest-based finance (riba): Their core business is product distribution, not financial services. While their partners might offer financing, Astivita’s role is physical goods supply.
• Pork or non-halal meat products: Not applicable to appliances or building materials.
• Entertainment or music: Their products are for domestic utility, not entertainment.
• Sexual or immoral content: No relation whatsoever.
• Idol worship or black magic: Absolutely no connection to these forbidden practices.

Therefore, from a product perspective, Astivita’s offerings align with permissible commerce.

Transparency and Business Practices

The website demonstrates a good level of transparency, which is a positive ethical indicator: Cerberusspecialrisks.com.au Review

• ASX Listing: The explicit mention of “AIR.AX ASX Listed” is a strong sign of transparency and accountability. Publicly listed companies are subject to rigorous auditing and regulatory scrutiny, meaning their financial practices and governance are generally more open to public inspection. This mitigates risks associated with hidden dealings or deceptive practices.
• Clear Partnerships: Listing their “Trusted Partners” with phone numbers and links (where available) fosters transparency in their supply chain. This openness allows consumers and businesses to verify relationships and understand who is involved in the delivery and installation of products.
• Business Model Clarity: The website clearly states its role as a distributor, setting accurate expectations. This prevents misrepresentation, which is ethically important.
• Warranty Support: The presence of a “WARRANTY HELP CENTER” suggests a commitment to customer support and fulfilling obligations post-sale, which is a sign of responsible business conduct.

Potential Indirect Considerations (Not Directly Attributable to Astivita)

While Astivita itself appears ethically sound based on its disclosed operations, it’s worth noting that ethical diligence extends to the entire supply chain. However, assessing this comprehensively for a distributor requires deep dives into their manufacturers and partners, which is beyond the scope of a website review.

• Manufacturing Ethics: Are the products sourced from manufacturers with ethical labour practices and environmental standards? This is a question for any distributor, but Astivita’s “quality manufacturers” claim suggests a due diligence process on their end.
• Partner Ethics: While Astivita chooses partners, the ethical practices of those individual partners (e.g., how they finance sales, their installation practices) would be the responsibility of the partner company, not Astivita directly.

In conclusion, based on the publicly available information on Astivita.com.au, the company operates within a permissible scope according to general Islamic ethical guidelines for commerce. Their products are utilitarian, and their business model appears transparent and legitimate.

Astivita.com.au Pricing

When it comes to pricing on Astivita.com.au, the short answer is: there isn’t any. This isn’t an oversight or a missing feature; it’s a direct consequence of their business model. As a wholesale distributor, Astivita does not sell directly to the end consumer, and therefore, does not display retail pricing on its public website.

Why No Pricing is Displayed

• Wholesale vs. Retail: Astivita sells to businesses (merchants, builders, plumbers, electricians) in bulk quantities. The pricing for these transactions is typically wholesale pricing, which is vastly different from the retail price a consumer would pay.
• Variable Partner Pricing: Their partners (like Hembrows Electrical or BP Plumbing Supplies) are the ones who set the final retail price for the products they sell or install. This price can vary significantly based on:
  • Installation costs: Many of Astivita’s products (air conditioners, hot water systems, tapware) require professional installation, which adds a significant cost.
  • Partner’s markup: Each partner will apply their own profit margin on the products.
  • Service packages: Some partners might bundle products with extended warranties, maintenance plans, or specific service levels that influence the total price.
  • Regional variations: Pricing can differ slightly between different regions or even different partner branches.
  • Project-based pricing: For large construction projects (like those by Dixon Homes), pricing is often negotiated on a project-by-project basis, not a fixed retail price.
• Confidentiality for Business Partners: Wholesale pricing and specific trade discounts are often confidential information exchanged between Astivita and its registered business partners via the “ASTIVITA MERCHANT PORTAL.” Displaying this publicly would undermine their B2B relationships.

How to Get Pricing for Astivita Products

If you are an individual consumer interested in purchasing an Astivita-supplied product, you will need to:

1. Identify the specific product: If you know you want an “Astivita” brand item or one supplied by them.
2. Contact one of Astivita’s listed partners: For example, if it’s an air conditioner, reach out to Hembrows Electrical. If it’s a toilet, contact BP Plumbing Supplies.
3. Request a quote: The partner company will then provide you with a quote for the product, potentially including installation and delivery costs, which will be the final retail price you pay.

Implications for Consumers

The absence of pricing information on Astivita.com.au means: Forceaccessories.com.au Review

• No immediate comparison shopping: You cannot quickly compare prices for Astivita-supplied items against competitor products online.
• Requires direct engagement: You must engage with a third-party business to get any price estimates, which adds an extra step to the purchasing process.
• Focus on value through partners: Astivita’s value proposition isn’t based on low direct prices, but on providing quality products through a reliable network of trade professionals and retailers.

In summary, for direct pricing on Astivita-supplied products, you must turn to their network of “Trusted Partners.” The Astivita website itself is a hub for understanding their distribution network, not a retail price list.

Warranty and Customer Support for Astivita Products

Understanding how warranty and customer support operate for products distributed by Astivita is crucial, especially since they don’t sell directly to consumers. The Astivita.com.au website clearly points to a “WARRANTY HELP CENTER,” indicating their commitment to after-sales service, but the actual process largely involves their network of partners.

Astivita’s Role in Warranty

As a distributor, Astivita’s primary role in warranty likely involves:

• Facilitating Manufacturer Warranties: Astivita partners with “quality manufacturers.” This means the core warranty is typically provided by the original manufacturer of the appliance or building material. Astivita would act as the intermediary or facilitator, helping to process claims between the partner/consumer and the manufacturer.
• Providing Warranty Information: The “WARRANTY HELP CENTER” is expected to contain general information about the warranty periods, terms, and conditions for the various product categories they distribute. It might offer a portal for partners to register warranties or lodge claims on behalf of their customers.
• Stocking Replacement Parts: A distributor often holds a supply of spare parts to support warranty repairs, ensuring quick service for products sold through their network.

The “WARRANTY HELP CENTER”

The presence of a dedicated “WARRANTY HELP CENTER” on their website is a positive sign. While the specific details of its functionality are not explicitly laid out, it suggests a centralised point for support queries. This portal is likely designed to:

• Provide FAQs: Answer common questions about warranty coverage, what’s included, and what’s excluded.
• Outline Claim Procedures: Detail the step-by-step process for lodging a warranty claim.
• Offer Contact Information: Provide methods to get in touch with Astivita’s support team for warranty-related issues.
• Direct to Relevant Parties: Guide users on whether they need to contact the installer, the seller, or Astivita directly for their specific issue.

It’s common for distributors to manage a master warranty database or provide technical support to their partners who then assist the end-user. Phonerecycle.com.au Review

Role of Astivita’s Partners in Support

For the end consumer, the first point of contact for any product issue or warranty claim will almost always be the business from whom they purchased the product or who installed it. This is clearly implied by Astivita’s “Supply & Install” or “Supply Only” partner classifications:

• Installer/Seller Responsibility: If you bought an air conditioner from Hembrows Electrical and they installed it, Hembrows Electrical would be your primary point of contact for any issues, including warranty claims, servicing, or repairs. They have the direct relationship with you and often manage the initial troubleshooting and claim submission.
• Initial Troubleshooting: Partners are equipped to handle common issues and determine if a problem is due to faulty installation, user error, or a manufacturing defect that falls under warranty.
• Logistics of Service: For repairs or replacements, the partner would typically coordinate with the manufacturer or Astivita for parts or service technicians.

Key Takeaways for Consumers

• Keep Your Purchase Records: Always retain your invoice or proof of purchase from the Astivita partner (e.g., Hembrows Electrical, BP Plumbing Supplies). This is essential for any warranty claim.
• Contact Your Seller/Installer First: If you have an issue with an Astivita-supplied product, your first call should be to the business you purchased it from or who installed it. They are best placed to assist you directly.
• Utilise Astivita’s Help Centre for Escalation: If you encounter difficulties with your seller/installer regarding a warranty claim, or if you need general warranty information, then the Astivita “WARRANTY HELP CENTER” would be the next appropriate step for assistance or escalation.

In essence, Astivita provides the backbone for warranty support as a distributor, but the immediate, hands-on customer service and claims processing will be handled by their “Trusted Partners” who directly interface with the consumer.

FAQ

What is Astivita.com.au?

Astivita.com.au is the official website for Astivita, a leading wholesale distributor of various home appliances and building materials in the Australian market. They supply products to other businesses like retailers, plumbers, electricians, and builders, rather than selling directly to individual consumers.

Is Astivita.com.au a legitimate company?

Yes, Astivita.com.au represents a legitimate company. It is an ASX-listed entity (AIR.AX), which means it is publicly traded on the Australian Securities Exchange and subject to strict regulatory oversight, indicating a high level of transparency and legitimacy.

Can I buy products directly from Astivita.com.au?

No, you cannot buy products directly from Astivita.com.au. The website does not have e-commerce functionality for direct consumer purchases. Astivita operates as a distributor, supplying products to other businesses. Lovelykitchens.com.au Review

How can I purchase Astivita-supplied products?

To purchase Astivita-supplied products, you need to contact one of their “Trusted Partners” listed on the website. These partners include electrical companies, plumbing suppliers, cabinet makers, and home builders who either sell or install Astivita’s distributed products.

What types of products does Astivita distribute?

Astivita distributes a wide range of products including air conditioners, general home appliances, inverters, solar photovoltaic (PV) systems, baths, toilets, hot water systems, kitchen sinks, vanities, laundry tubs, and tapware.

Does Astivita offer installation services?

Astivita itself does not offer installation services directly. However, some of their “Trusted Partners,” such as Hembrows Electrical and Scully Plumbing, are listed as offering “Supply & Install” services for specific product categories.

Where can I find pricing information for Astivita products?

Pricing information for Astivita products is not available on Astivita.com.au. Since they are a wholesale distributor, prices are typically set by their retail partners or negotiated for trade accounts. You will need to contact one of their listed partners for a quote.

What is the Astivita Merchant Portal?

The Astivita Merchant Portal (astiv.com.au) is a dedicated online platform for their registered business partners. It likely provides access to detailed product catalogues, wholesale pricing, stock levels, and order management tools for businesses. Mitrefinch.com.au Review

How do I get warranty support for an Astivita product?

For warranty support, your first point of contact should be the business from whom you purchased the Astivita-supplied product or who installed it. Astivita also provides a “WARRANTY HELP CENTER” on its website for general information and potential escalation of claims.

Does Astivita ship directly to consumers?

No, Astivita does not ship directly to consumers. Their shipping and logistics are focused on delivering bulk orders to their business partners. Individual product delivery would be managed by the retailer or installer you purchase from.

Are Astivita’s products ethically sourced?

Based on the website, Astivita partners with “quality manufacturers and distributors across Europe and Asia.” While specific ethical sourcing details are not provided, their public ASX listing implies a degree of corporate governance and responsibility. The products themselves (appliances, building materials) are generally considered permissible.

Who are Astivita’s “Trusted Partners”?

Astivita’s “Trusted Partners” are businesses that sell or install Astivita-supplied products. Examples listed on their website include Hembrows Electrical, BP Plumbing Supplies, Aussie Cabinet Co, Scully Plumbing, and Dixon Homes.

Is Astivita.com.au a safe website to browse?

Yes, Astivita.com.au appears to be a safe and legitimate website. It primarily serves as an informational site for a publicly listed company and does not request sensitive personal or payment information from general visitors. Terrigal.com.au Review

How long has Astivita been in business?

While the website doesn’t explicitly state the company’s founding date, its ASX listing (AIR.AX) suggests it is a well-established entity that has been operating for a significant period to reach public trading status.

Can I get a trade account with Astivita?

If you are a business (e.g., a plumber, electrician, or builder) interested in sourcing products from Astivita, you would likely need to contact them directly or access their “ASTIVITA MERCHANT PORTAL” to inquire about setting up a trade account.

Does Astivita have physical retail stores?

No, Astivita operates as a distributor and does not have its own physical retail stores. Their products are sold through their network of partner businesses that may have retail showrooms or trade counters.

What is the advantage of buying Astivita-supplied products?

The advantage of buying Astivita-supplied products lies in the reliability of their distribution network. They partner with established trade businesses, ensuring that products are sourced from a reputable distributor and often installed by experienced professionals.

Are Astivita products covered by Australian consumer law?

Yes, any product purchased from an Australian retailer or installer, including those supplied by Astivita, would be covered by the Australian Consumer Law (ACL), which provides consumer guarantees for quality, fitness for purpose, and other protections. Futuretheory.com.au Review

How do I contact Astivita directly?

The website provides a “WARRANTY HELP CENTER” with a “GET HELP” button, which likely leads to contact options for support. For general business inquiries, businesses might need to use contact details typically found in the “ASTIVITA MERCHANT PORTAL” or their ASX listing details.

What if I have a complaint about an Astivita-supplied product?

If you have a complaint, first contact the business from whom you purchased or had the product installed. If the issue is not resolved, you can then utilise Astivita’s “WARRANTY HELP CENTER” for further assistance or escalation, potentially referencing their ASX listing for corporate contact information if necessary.