Fixtel.com.au Review

Based on looking at the website, Fixtel.com.au appears to be a legitimate Australian-owned telecommunications company specialising in in-building mobile coverage, voice and data cabling, and business telephone systems. With over 30 years of experience, dating back to 1986, they position themselves as experts in ensuring reliable and secure network infrastructure for businesses of all sizes across Australia. The site highlights their dedication to research and development, aiming to provide progressive solutions that boost efficiency, security, and connectivity. They claim to have a strong foundation built on integrity, reliability, and fairness, fostering long-term partnerships with clients.

Here’s an overall review summary:

• Company Name: Fixtel
• Website: fixtel.com.au
• Industry: Telecommunications, Network Infrastructure, IT Solutions
• Primary Services: Distributed Antenna Systems (DAS), Mobile Signal Boosters, Voice & Data Cabling, Avaya Cloud Solutions, Business Telephone Systems (VoIP)
• Experience: Over 30 years (Since 1986)
• Ownership: 100% Australian-owned
• Customer Testimonials: Positive testimonials from various client roles (Product Manager, Chief Operations Officer, Systems Administrator) are featured.
• Contact Information: Phone number (1300 349 835), Contact Sales form, Physical Address (B1/8 Rogers Street, Port Melbourne VIC 3207), and a ‘Get a Quote’ form are readily available.
• Trust Indicators: Clear statements of long-standing operation, client success stories, and detailed service descriptions contribute to a perception of trustworthiness.

While the website presents a professional image and outlines a range of relevant services, it’s crucial to understand that their offerings primarily fall under telecommunications infrastructure. For a Muslim professional, the core services like voice and data cabling, or setting up business phone systems, are generally permissible as they facilitate communication and business operations. However, the indirect implication of “entertainment” or “music” consumption through boosted signals or improved network infrastructure is a consideration. Fixtel itself does not directly offer entertainment services, but rather the underlying technology that could be used for permissible or impermissible activities. It’s always the responsibility of the user to ensure the technology is utilised in a permissible manner. There are no direct red flags on the website regarding haram services or financial practices like interest-based loans.

For those seeking robust, reliable, and ethical alternatives in the broader business solutions and communication space, here are some top choices:

• Microsoft 365 Business
  • Key Features: Comprehensive suite including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive for business collaboration, document management, and communication. Offers robust security features and cloud storage.
  • Price: Varies based on plan (e.g., Business Basic, Standard, Premium), typically a monthly or annual subscription per user.
  • Pros: Industry standard, highly integrated, excellent collaboration tools, strong security.
  • Cons: Can be overwhelming for new users, subscription cost can add up for large teams.
• Google Workspace (formerly G Suite)
  • Key Features: Integrated suite of productivity and collaboration tools including Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet. Focuses on cloud-native functionality and real-time collaboration.
  • Price: Various plans (Business Starter, Standard, Plus) with monthly or annual pricing per user.
  • Pros: Cloud-first design, excellent for real-time collaboration, intuitive interface, strong mobile integration.
  • Cons: Less feature-rich than Microsoft Office desktop applications for some specific tasks, reliance on internet connectivity.
• Slack
  • Key Features: Leading team collaboration hub for messaging, file sharing, and project organisation. Integrates with hundreds of other business tools.
  • Price: Free tier available; paid plans (Pro, Business+) offer more features, storage, and support.
  • Pros: Highly effective for internal communication, reduces email clutter, excellent search functionality, wide range of integrations.
  • Cons: Can lead to information overload if not managed well, potential for distraction with constant notifications.
• Zoom
  • Key Features: Popular video conferencing and webinar platform for online meetings, virtual events, and remote collaboration. Offers screen sharing, recording, and breakout rooms.
  • Price: Free tier for basic meetings; paid plans for longer meetings, more participants, and advanced features.
  • Pros: User-friendly interface, high-quality video and audio, widely adopted for business and education.
  • Cons: “Zoom fatigue” is a real issue, security concerns have been raised in the past (though largely addressed).
• Atlassian Jira (for project management)
  • Key Features: Powerful issue tracking and project management tool, widely used by agile teams for software development, but adaptable for various project types.
  • Price: Free tier for small teams; paid plans based on user count with advanced features.
  • Pros: Highly customisable, excellent for complex project workflows, strong reporting capabilities.
  • Cons: Steep learning curve for new users, can be overkill for simple projects.
• Asana (for work management)
  • Key Features: Web and mobile application designed to help teams organise, track, and manage their work. Offers task management, project timelines, and team collaboration features.
  • Price: Free basic plan; paid tiers (Premium, Business, Enterprise) for more advanced features.
  • Pros: Visually intuitive, flexible for different project methodologies, good for team collaboration and transparency.
  • Cons: Can become cluttered if not properly organised, some advanced features are locked behind higher paywalls.
• NordLayer (for secure network access)
  • Key Features: Business VPN solution providing secure remote access, network segmentation, and threat prevention. Helps protect business data and ensure secure connections for remote workforces.
  • Price: Subscription-based, varies depending on the number of users and features required.
  • Pros: Enhances network security, easy to deploy and manage, ideal for businesses with remote or hybrid teams.
  • Cons: Requires setup and ongoing management, may slightly impact internet speed for some users.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Fixtel.com.au Review & First Look

When you first land on Fixtel.com.au, the immediate impression is one of established professionalism and focused expertise. The website design is clean, well-organised, and prioritises clear communication of their core services: in-building mobile coverage and voice and data cabling. This isn’t a flash-in-the-pan operation; the prominent mention of “over 30 years of experience” and being “around longer than mobile phones” quickly establishes their long-standing presence in the telecommunications industry. This initial transparency is crucial for building trust, especially for businesses looking for reliable infrastructure partners.

Navigating Fixtel.com.au

The site’s navigation is straightforward, with clear links to services, solutions, and contact information. Key sections like “Distributed Antenna,” “Mobile Signal Booster,” “Avaya Cloud,” and “Voice & Data Cabling” are immediately visible, directing users to their specific needs. The inclusion of client testimonials and success stories on the homepage adds a layer of social proof, indicating that real businesses have benefited from their services. This human element, alongside technical descriptions, contributes to a balanced and reassuring first impression. The overall layout focuses on converting visitors into leads, with clear calls to action like “Contact Sales,” “Get a Quote,” and “Chat to sales.”

Ethical Considerations for Telecommunications Services

From an ethical standpoint, particularly within a framework that values permissible dealings, the services offered by Fixtel—such as improving mobile signal or installing data cables—are inherently neutral. These are fundamental infrastructural services that facilitate communication, commerce, and general societal function. The permissibility of their use hinges entirely on the end-user’s application of the technology. For instance, a strong internet connection provided by quality cabling can be used for beneficial educational purposes, lawful business transactions, or wholesome communication. Conversely, the same connection could be used for impermissible entertainment or unethical business practices. Fixtel, as a service provider, is not responsible for the end-user’s behaviour, but rather for providing robust and reliable infrastructure. This distinction is vital when assessing such services. The company’s emphasis on “efficiency, security, and connectivity” aligns well with permissible business goals.

Fixtel.com.au Pros & Cons

Analysing Fixtel.com.au reveals several strengths that position them as a strong contender in the Australian telecommunications infrastructure market, alongside some areas that could be enhanced.

Fixtel.com.au Pros

• Extensive Experience: With operations since 1986, Fixtel boasts over 30 years of industry experience. This is a significant advantage, demonstrating longevity, adaptability, and deep expertise in a rapidly evolving field. For businesses, this translates to reliability and a proven track record.
• Specialised Services: They focus on niche, high-value services such as in-building mobile coverage (DAS and signal boosters) and voice and data cabling. This specialisation indicates a deep understanding and mastery of these particular areas, rather than being a generalist provider. Their website clearly outlines the specific challenges they solve, like “ensuring strong reception in buildings.”
• Australian-Owned and Operated: Being 100% Australian-owned resonates well with local businesses, potentially fostering a sense of trust and supporting local industry. This is explicitly highlighted on their homepage.
• Clear Value Proposition: The website clearly articulates the benefits of their services, such as “clear connectivity,” “improved communication for businesses and residents,” “low-latency, interference-free, and future-ready cabling,” and increasing “efficiency, security, and connectivity.”
• Client Testimonials: Featuring positive testimonials from satisfied clients, including their roles (Product Manager, Chief Operations Officer, Systems Administrator), adds credibility and demonstrates customer satisfaction. The quotes sound genuine and highlight specific positive outcomes.
• Nationwide Presence: The claim of a “nationwide presence and a team of experts ready to assist” suggests broad service capability across Australia, making them accessible to businesses beyond major metropolitan areas.
• Detailed Service Descriptions: Each service, like Distributed Antenna Systems (DAS), Fibre Optic installations, and Business Telephone Systems, has dedicated sections with sufficient detail to inform potential clients about what’s offered.
• Professional Website: The website is well-designed, easy to navigate, and provides essential contact information readily. It conveys a professional image suitable for a B2B service provider.
• No Direct Engagement in Haram Activities: Based on the presented information, Fixtel provides neutral infrastructure services that can be used for permissible purposes. There’s no indication of direct involvement in or promotion of impermissible content or activities. Their focus is purely on telecommunications infrastructure.

Fixtel.com.au Cons

• Pricing Transparency: While it’s common for B2B services of this nature to require custom quotes due to project complexity, the absence of any indicative pricing or service tiers might be a minor drawback for some initial researchers. Businesses often appreciate a rough idea of cost ranges even before a detailed consultation. The website pushes strongly towards a “Get a Quote” form.
• Limited Public Case Studies: While testimonials are present, more in-depth case studies with specific data on ROI or before-and-after scenarios could further bolster their credibility and showcase their impact more tangibly. The “CLIENTS” counter is visually appealing but lacks specific details on who those clients are beyond general industry sectors.
• Blog Content Depth: The “Latest Posts” section, while present, appears to have limited visibility or readily accessible content on the homepage. A robust, frequently updated blog with educational content could further position them as thought leaders in the telecommunications space and improve their SEO.
• Absence of Online Self-Service Tools: For minor issues or initial diagnostics, some modern B2B service providers offer online portals, knowledge bases, or troubleshooting guides. Fixtel’s website primarily directs users to phone or contact forms for support, which is standard but could be augmented for a more seamless customer experience for certain types of queries.
• Emphasis on Traditional Technologies: While they cover modern solutions like VoIP and Avaya Cloud, the language and focus on “cabling” and “antenna systems” might give an impression of a more traditional telco, rather than one pushing the absolute cutting edge of emerging network technologies (e.g., private 5G beyond DAS, advanced IoT network integration strategies). This is a subtle point, but important for businesses looking far into the future.
• General Tone: While professional, the tone is purely corporate. Adding a bit more personality or specific examples of how they tackle unique challenges could make the content more engaging and relatable.

Fixtel.com.au Services & Solutions

Fixtel’s website highlights a suite of specialised services aimed at addressing critical telecommunications and network infrastructure needs for businesses across Australia. Their offerings are designed to ensure seamless connectivity, improve communication, and bolster operational efficiency. Farmfreshgrocer.com.au Review

Distributed Antenna Systems (DAS)

A core offering from Fixtel is the design, supply, and installation of Distributed Antenna Systems (DAS). This technology is crucial for solving poor mobile signal reception within large buildings, commercial complexes, and even underground structures where external signals struggle to penetrate.

• Problem Solved: Weak or non-existent mobile coverage indoors, leading to dropped calls, slow data speeds, and communication breakdowns.
• How it Works: A DAS creates a network of spatially separated antenna nodes connected to a common source, distributing mobile signals evenly throughout a building. This effectively brings the outdoor network indoors.
• Benefits:
  • Reliable Mobile Coverage: Ensures strong and consistent signal for all major carriers within the building.
  • Improved Communication: Facilitates clear voice calls and fast data transfer for employees and visitors.
  • Enhanced Safety: Critical for emergency services and staff communication in large venues.
  • Increased Productivity: Eliminates dead zones that disrupt work and cause frustration.
• Applications: Commonly deployed in office buildings, shopping centres, hospitals, hotels, car parks, and educational institutions.
• Fixtel’s Expertise: They offer “full design and construction service for ACTIVE DAS,” indicating a comprehensive, end-to-end solution tailored to specific building layouts and client requirements. This includes site surveys, system design, equipment procurement, installation, and ongoing maintenance.

Mobile Signal Boosters

Complementing their DAS offerings, Fixtel also provides mobile signal booster solutions. These are often a more cost-effective and simpler solution for smaller buildings or specific areas experiencing localised signal issues, as opposed to a full-scale DAS deployment.

• Target Audience: Businesses experiencing patchy mobile coverage in specific rooms, offices, or smaller commercial premises.
• Technology: These systems typically consist of an external antenna to capture weak outdoor signals, an amplifier to boost them, and an internal antenna to re-broadcast the stronger signal indoors.
• Key Advantages:
  • Cost-Effective: Generally less expensive to install than a full DAS.
  • Quick Deployment: Can often be installed relatively quickly, providing immediate improvement.
  • Improved Voice and Data: Reduces dropped calls and improves internet speeds for mobile devices.
• Considerations: While effective, boosters are typically suitable for smaller-scale issues and may not provide the same uniform coverage as a DAS in very large or complex buildings. Fixtel positions itself as an “expert in boosting indoor mobile coverage,” suggesting they can advise on the most appropriate solution (DAS vs. booster) based on client needs.

Voice & Data Cabling Services

At the heart of any robust business network lies high-quality voice and data cabling. Fixtel emphasises its role as a “leading provider of voice and data cabling services,” offering structured cabling solutions crucial for both traditional and modern communication systems.

• Foundational Infrastructure: This service provides the backbone for all digital communications, including internet, intranet, voice (VoIP), and various networked devices.
• Structured Cabling: Fixtel specialises in structured cabling, which involves a standardised system of cables and connectivity hardware that is organised and easily managed. This future-proofs the network and simplifies troubleshooting.
• Key Services Include:
  • Data Cabling: Installation of Ethernet (Cat5e, Cat6, Cat6a) for high-speed internet and local area networks.
  • Fibre Optic Installation: Deployment of fibre optic cables for ultra-high-speed data transfer over long distances, ideal for large campuses or data centres.
  • Voice Cabling: Wiring for traditional phone systems and modern VoIP solutions.
  • Network Upgrades & Optimisation: Assisting businesses in modernising existing infrastructure to meet growing demands.
• Benefits Highlighted:
  • Reliable & Secure Network: Ensures stable connectivity vital for day-to-day operations.
  • High-Speed Data Transfer: Supports bandwidth-intensive applications and efficient data flow.
  • Low Latency & Interference-Free: Critical for real-time applications like VoIP and video conferencing.
  • Future-Ready: Scalable solutions that can accommodate future technological advancements.
  • Customised Solutions: “Personalised to your business needs,” indicating a bespoke approach rather than one-size-fits-all.
• Relevance: In an increasingly digital world, reliable data cabling is non-negotiable for business continuity and competitiveness. Fixtel’s extensive experience since 1986 gives them a historical perspective on evolving cabling standards and technologies.

Business Telephone Systems (VoIP & Traditional)

Fixtel offers expertise in the supply and installation of various business telephone systems, catering to diverse organisational needs, from traditional setups to modern Voice over Internet Protocol (VoIP) solutions.

• VoIP (Voice over Internet Protocol): This is the modern standard for business communication, allowing voice calls to be made over an internet connection rather than traditional phone lines.
  • Advantages of VoIP:
    • Cost Savings: Often significantly cheaper than traditional landlines, especially for long-distance calls.
    • Scalability: Easy to add or remove users as business needs change.
    • Flexibility: Employees can make and receive calls from anywhere with an internet connection (remote work).
    • Advanced Features: Unified communications features like video conferencing, instant messaging, call routing, and voicemail-to-email.
• Avaya Specialist in Australia: Fixtel positions itself as an “Avaya Specialist in Australia.” Avaya is a major global provider of business communication and collaboration solutions. This partnership indicates their capability to deploy and support complex, enterprise-grade communication systems.
  • Avaya Solutions Include: New phone system installations, VoIP integration, call centre setups, and upgrades to existing Avaya networks.
  • Benefits of Avaya via Fixtel: “Smooth communication with reliable technology,” improving “customer interactions,” and streamlining “operations with Avaya’s advanced telecommunications systems.”
• Overall Value: By offering both traditional and VoIP/Avaya systems, Fixtel provides a comprehensive range of choices, allowing businesses to select the communication solution that best fits their budget, infrastructure, and operational requirements. Their ability to handle both the underlying cabling and the phone systems themselves offers a streamlined, single-vendor solution for many businesses.

How to Work with Fixtel.com.au

Engaging with Fixtel.com.au for your telecommunications needs appears to be a straightforward process, primarily driven by direct consultation and customised solutions. They don’t offer a self-service portal for purchasing; rather, the emphasis is on a tailored approach given the complex nature of their services. Astivita.com.au Review

Initial Consultation and Quote Request

The primary method for initiating engagement with Fixtel is through their “Get a Quote” form or by directly contacting their sales team.

• Online Quote Form: The website features a prominent “Get a Quote” section. This form typically requires basic contact information and details about your specific telecommunication needs.
  • Prompt Response: They claim to “get back to you on the same day!”, indicating a commitment to quick initial engagement.
  • Customisation: The process is designed to “Customise your quote!”, reflecting that their services are not off-the-shelf but tailored to individual business requirements.
• Direct Contact:
  • Phone: They provide a direct sales line: 1300 349 835. This allows for immediate verbal communication and clarification of needs.
  • “Chat to sales” / “Speak to our friendly team”: These calls to action suggest a willingness for direct interaction and support, rather than solely relying on online forms.
• Remote Consultation: They offer “Remote Consultation,” which is beneficial for initial discussions, allowing them to understand your needs without an immediate on-site visit. This aligns with modern business practices and efficiency.

Project Planning and Implementation

Once a consultation is underway, Fixtel’s process likely involves a detailed assessment and planning phase before implementation.

• Site Surveys: For services like DAS or complex cabling projects, a site survey would be crucial to assess the existing infrastructure, identify challenges, and design an optimal solution. This step ensures the proposed solution is effective and integrates seamlessly with your current setup.
• Solution Design: Based on the assessment, Fixtel’s “industry-leading experts” would design a bespoke solution. This might involve detailed schematics for cabling, antenna placement for DAS, or system architecture for Avaya VoIP solutions.
• Proposal and Agreement: A detailed proposal outlining the scope of work, recommended equipment, timelines, and costs would be presented. This is where the custom quote is finalised.
• Installation and Deployment: Fixtel’s “team of experts” would then proceed with the physical installation and deployment of the agreed-upon systems. Their testimonials highlight technicians being “professional, friendly and co-operative” and having “flexibility and preparedness” to fit in with business arrangements, which is a key factor for minimal disruption.
• Testing and Commissioning: Post-installation, rigorous testing would be conducted to ensure all systems are functioning optimally and meet the agreed-upon performance metrics. This includes signal strength verification for DAS and data transfer rates for cabling.

Ongoing Support and Maintenance

Telecommunications infrastructure often requires ongoing support and maintenance to ensure long-term reliability.

• “Our support – We are here to help you”: This statement on their website indicates a commitment to post-installation support.
• Maintenance Services: For complex systems like DAS or Avaya solutions, ongoing maintenance contracts might be offered to ensure peak performance and proactive issue resolution. This could include regular checks, software updates for phone systems, and troubleshooting.
• Troubleshooting & Repairs: In case of issues, clients would contact Fixtel’s support team for diagnosis and repair. Testimonials mention “continuous support given over the following months,” suggesting a good post-sales relationship.

Overall, working with Fixtel.com.au appears to be a collaborative process where their expertise guides you through identifying needs, designing solutions, and implementing robust telecommunications infrastructure. Their long history and client testimonials suggest a reliable and client-focused approach.

How to Request a Fixtel.com.au Quote

Requesting a quote from Fixtel.com.au is a streamlined process designed to gather essential information for a tailored solution. Given their B2B focus and the bespoke nature of their services (like custom cabling or distributed antenna systems), a generic price list isn’t feasible. Instead, they encourage direct communication to understand your specific requirements. Cabinetsonline.com.au Review

Step-by-Step Guide to Requesting a Quote

1. Locate the “Get a Quote” Section: On the Fixtel.com.au homepage, scroll down towards the bottom. You’ll find a clear section titled “Get a Quote” with a short description: “Customise your quote! Simply fill out this form and we will get back to you on the same day!” This is your primary entry point.
2. Fill Out the Online Form: The form itself is concise and typically asks for key details to help them understand your needs:
   • Your Name: Standard contact information.
   • Company Name: Essential for B2B engagement.
   • Email: For electronic communication and sending the quote.
   • Phone Number: For direct communication and follow-up.
   • Your Message: This is the most crucial field. Be as specific as possible about your requirements.
     • Are you experiencing poor mobile signal in your office building?
     • Do you need new data cabling for an office fit-out?
     • Are you looking to upgrade your business telephone system to VoIP?
     • Do you need support for an existing Avaya system?
     • Mention the size of your premises, the number of users, and any specific challenges you’re facing. The more detail you provide, the more accurate and relevant their initial response will be.
3. Submit the Form: After filling in all the required fields (marked with an asterisk “*”), click the “Request a Quote” button.
4. Expect a Prompt Response: Fixtel explicitly states, “we will get back to you on the same day!” This indicates a commitment to quick follow-up, so be prepared for a call or email from their sales team.
5. Be Ready for a Discussion: The initial contact from Fixtel will likely involve a discussion to further clarify your needs. This is an opportunity for them to gather more in-depth information about your current infrastructure, challenges, and desired outcomes. For complex projects, this might lead to a remote consultation or even an on-site visit for a detailed assessment.

Alternative Methods for Contacting Sales

While the online form is the primary method for quote requests, you can also initiate contact through other channels:

• Direct Phone Call:
  • Sales Hotline: Call 1300 349 835. This number is prominently displayed at the top of the page and in the contact section. This is often the quickest way to speak to someone directly if you have urgent questions or prefer verbal communication.
  • Operating Hours: They specify “Mon-Fri: 9am to 5pm” for calls.
• “Contact Sales” Link: Found at the top of the page, this link will likely direct you to a general contact page, which may have a similar form or provide additional email addresses.
• General Enquiries: While less direct for a quote, the “Our support” section and general contact details (address) are available if you have broader queries not specifically about a new service.

By leveraging these contact points and providing clear information about your telecommunications requirements, you can effectively request a quote and begin the process of engaging with Fixtel.com.au.

Fixtel.com.au Client Success Stories

Fixtel.com.au prominently features several client success stories and testimonials on its homepage, which are crucial for building trust and demonstrating their practical impact on businesses. These snippets offer qualitative insights into how Fixtel’s services translate into tangible benefits for their clients. While not full-blown case studies with detailed metrics, they provide valuable social proof.

Featured Testimonials and Their Themes

The testimonials on the Fixtel website consistently highlight several key themes that resonate with businesses seeking reliable telecommunications partners: professionalism, responsiveness, flexibility, and effective problem-solving.

• Heather M., Product Manager: Promoshop.com.au Review

  • Key Message: Expresses long-term satisfaction and gratitude for “excellent service” provided “over the years.”
  • Highlights: “Your staff have always been very professional, friendly and co-operative.”
  • Impact: This testimonial speaks to Fixtel’s consistency and quality of customer interaction, suggesting that they build lasting relationships based on positive experiences. The phrase “look forward to doing business with your company in the near future” implies continued trust and reliance on their services.
  • Relevance: For businesses, a long-term partner is invaluable, reducing the overhead of constantly seeking new providers and ensuring continuity of support.

• Gary, Chief Operations Officer:

  • Key Message: Praises the smooth and efficient handling of a “telecommunications and data cabling project.”
  • Highlights: “Very appreciative of the prompt and personal attention provided in the initial stages,” and “The flexibility and preparedness of the technicians on site to fit in with business arrangements played a significant role in the effective implementation and completion of the project.”
  • Impact: This testimonial underscores Fixtel’s project management capabilities, especially their ability to handle complex installations with minimal disruption to the client’s operations. The “prompt and personal attention” is a strong indicator of good client service.
  • Relevance: For operational leaders, minimising downtime and ensuring projects are completed on time and within scope are paramount. This testimonial directly addresses those concerns.
• Alan, Systems Administrator AR BW BP BT EN HA HG JO M10 MD MU NO OC OS QC QH QM SC SH SI SN ST TA TP UL VE WS VM:

  • Key Message: Expresses thanks for “installation and continuous support,” noting that “Fixtel found no task too difficult to perform.”
  • Highlights: “It was refreshing that Fixtel found no task too difficult to perform,” and “We have no hesitations in recommending your system and staff to any prospective company.”
  • Impact: This feedback speaks to Fixtel’s problem-solving attitude and dedication, even post-installation. The willingness to tackle challenges and provide ongoing support is a strong selling point. The unreserved recommendation signifies high satisfaction.
  • Relevance: IT and systems administrators often deal with complex, unforeseen issues. A partner who is proactive and resourceful in overcoming difficulties is highly valued.

Overall Impression from Success Stories

Collectively, these testimonials paint a picture of Fixtel as a reliable, client-focused, and expert telecommunications provider. They highlight:

• Customer Service Excellence: Repeated mentions of professional, friendly, co-operative, prompt, and flexible staff.
• Project Execution Capability: Ability to handle significant projects “smoothly and efficiently.”
• Ongoing Support: Commitment to “continuous support” beyond initial installation.
• Problem-Solving Mindset: Willingness to address challenges and find solutions.
• Long-Term Partnerships: Evidence of clients returning for continued services.

While more detailed, quantifiable case studies would be beneficial for deeper analytical insights, the current testimonials provide strong qualitative evidence of Fixtel’s effectiveness and customer satisfaction. They serve as a powerful endorsement from real businesses that have experienced the “Fixtel difference.”

Fixtel.com.au Support & Contact Options

Fixtel.com.au ensures that potential and existing clients have multiple clear avenues for support and contact. This accessibility is a crucial aspect of customer service for any business, especially one providing critical infrastructure services. They’ve streamlined their contact points to be easily discoverable on their homepage. Aaactowing.com.au Review

Primary Contact Channels

Fixtel provides direct and indirect methods to get in touch, catering to different communication preferences.

• Phone Support:
  • Sales Line: 1300 349 835 is prominently displayed at the top of the website and within dedicated contact sections. This is the main number for new enquiries, sales discussions, and general information.
  • Operating Hours: They clearly state that phone support is available “Mon-Fri: 9am to 5pm.” This sets clear expectations for availability.
• Online Contact Forms:
  • “Get a Quote” Form: As detailed previously, this form is designed for specific service inquiries and custom quote requests. It’s a structured way to provide initial project details.
  • “Contact Sales” Link: Found at the top of the page, this navigates to a broader contact page, which likely features similar forms or additional contact details.
• General Enquiries & Support:
  • The website includes a section titled “Reach out to us today” with sub-sections for “Chat to sales,” “Speak to our friendly team,” and “Our support.” While these are calls to action rather than direct links to specific chat interfaces or support portals, they reinforce the idea of readily available human assistance.
  • The phrase “We are here to help you” under “Our support” implies a commitment to post-sales assistance, not just initial sales queries.

Physical Address and Business Information

For transparency and direct engagement, Fixtel also provides its physical address.

• Visit Us: B1/8 Rogers Street, Port Melbourne VIC 3207.
  • Importance: A physical address adds a layer of legitimacy and trust, especially for long-term business partnerships. It indicates a tangible presence and operational base.
  • Melbourne Location: Being based in Port Melbourne, a key commercial and industrial hub in Victoria, positions them strategically for serving businesses in the region.

Response Time Commitment

A notable commitment from Fixtel is their pledge for quick follow-up on quote requests.

• “we will get back to you on the same day!” This is a strong service level agreement (SLA) for initial contact, which can be a significant differentiator in B2B service industries where prompt responses are highly valued.

Areas for Potential Enhancement (General B2B Best Practices)

While Fixtel’s current contact options are solid, some general enhancements often seen in modern B2B service providers could further improve the user experience:

• Dedicated Support Portal/Knowledge Base: For existing clients, a login-based portal for submitting support tickets, tracking service requests, or accessing FAQs and troubleshooting guides could enhance efficiency and self-service options.
• Live Chat Feature: Beyond a “Chat to sales” call to action, an actual live chat widget on the website could provide instant, real-time support for quick questions, directing users to the right department or information immediately.
• Direct Support Email Address: While they likely provide this upon engagement, a publicly listed support email address for non-urgent technical queries could be useful.

However, for their core business model, the current direct phone and form-based contact methods are entirely appropriate and appear well-managed, aligning with a personalised, high-touch sales and support approach for complex telecommunications projects. Cerberusspecialrisks.com.au Review

FAQ

What services does Fixtel.com.au offer?

Fixtel.com.au offers a range of telecommunications infrastructure services, including Distributed Antenna Systems (DAS), mobile signal boosters, voice and data cabling, and business telephone systems (VoIP and Avaya solutions).

How long has Fixtel been in business?

Fixtel has been in business since 1986, giving them over 30 years of experience in the telecommunications industry.

Is Fixtel.com.au an Australian company?

Yes, Fixtel.com.au states that they are a proudly 100% Australian-owned company.

What is a Distributed Antenna System (DAS)?

A Distributed Antenna System (DAS) is a network of spatially separated antenna nodes connected to a common source, used to distribute mobile signals evenly throughout a building or complex to improve indoor mobile coverage.

Does Fixtel provide mobile signal boosters?

Yes, Fixtel provides solutions for boosting indoor mobile coverage, including mobile signal boosters, which are suitable for improving reception in specific areas or smaller buildings. Forceaccessories.com.au Review

What types of cabling services does Fixtel offer?

Fixtel offers structured cabling solutions for both voice and data communication, including the installation of Ethernet data cables (Cat5e, Cat6, Cat6a) and fibre optic cables.

Can Fixtel install new business telephone systems?

Yes, Fixtel specialises in the supply and installation of business telephone systems, including modern VoIP (Voice over Internet Protocol) solutions and traditional phone systems.

Is Fixtel an Avaya specialist?

Yes, Fixtel positions itself as an “Avaya Specialist in Australia,” offering installation, maintenance, and support for Avaya communication systems.

How do I request a quote from Fixtel.com.au?

You can request a quote by filling out the “Get a Quote” form on their website, or by calling their sales line directly at 1300 349 835 during business hours.

How quickly does Fixtel respond to quote requests?

Fixtel states that they aim to get back to you on the same day for quote requests submitted via their online form. Phonerecycle.com.au Review

Does Fixtel offer nationwide services in Australia?

Yes, Fixtel claims to have a “nationwide presence” with a team of experts ready to assist businesses across Australia.

Are Fixtel’s services suitable for small businesses?

Yes, Fixtel states they provide customised solutions for “businesses of all sizes,” from small enterprises to large corporations.

Where is Fixtel located?

Fixtel’s physical address is B1/8 Rogers Street, Port Melbourne VIC 3207.

What are the operating hours for Fixtel’s phone support?

Fixtel’s phone support is available Monday to Friday, from 9 am to 5 pm.

Does Fixtel provide ongoing support after installation?

Yes, client testimonials and their “Our support” section indicate a commitment to continuous support and assistance after installation. Lovelykitchens.com.au Review

What are the benefits of structured cabling?

Structured cabling provides a reliable and secure network infrastructure, ensures high-speed data transfer, offers low latency and interference-free communication, and is designed to be future-ready and scalable.

Can Fixtel help with upgrading existing network infrastructure?

Yes, Fixtel states that they can assist businesses in upgrading their office networks, expanding infrastructure, and optimising connectivity.

Does Fixtel handle call center setups?

Yes, as an Avaya specialist, Fixtel can assist with call center setups using Avaya’s advanced telecommunications systems.

What makes Fixtel trustworthy?

Fixtel builds trust through its 30+ years of experience, being 100% Australian-owned, prominently featuring client testimonials, providing clear contact information, and focusing on integrity, reliability, and fairness.

What are the alternatives to Fixtel for business communication tools?

Alternatives for business communication and collaboration tools include Microsoft 365 Business, Google Workspace, Slack, Zoom, Atlassian Jira for project management, Asana for work management, and NordLayer for secure network access. Mitrefinch.com.au Review