Split-excursions.com Review

Based on looking at the website, split-excursions.com appears to be a legitimate travel agency offering various excursions and tours in Croatia and nearby regions.

The site, operated by PORTAL travel agency, provides a comprehensive overview of its services, focusing on day trips, private tours, and transfers from Split.

Here’s an overall review summary:

• Website Professionalism: The site is well-structured, easy to navigate, and presents information clearly.
• Contact Information: Readily available phone number including WhatsApp and email address are provided.
• Service Offerings: A wide array of tours, including national parks, historical cities, island excursions, and transfers, are highlighted.
• Testimonials: Numerous customer testimonials are featured, lending credibility to their services.
• Transparency: Details about specific tours and destinations are accessible through “See more” links.
• Ethical Considerations: The core service of organizing tours and travel is permissible in Islam, as it facilitates exploration, learning, and appreciation of Allah’s creation, provided the activities themselves adhere to Islamic principles. The excursions offered primarily focus on natural beauty, historical sites, and cultural exploration, which align well with ethical travel. There are no indications of activities that are forbidden or immoral.

The emphasis on detailed tour descriptions, readily available contact information, and positive customer feedback suggests a professional operation.

While the site effectively showcases its offerings, potential users might seek more explicit details on booking procedures, cancellation policies, and pricing structures directly on the homepage for immediate decision-making.

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However, the current layout encourages direct engagement through contact, which can facilitate personalized service.

Overall, for those looking to experience Croatia through guided tours, split-excursions.com presents itself as a viable option, offering a variety of experiences that cater to diverse interests.

Here are some excellent alternatives for ethical and beneficial travel experiences:

• Expedia
  • Key Features: Comprehensive flight, hotel, car rental, and activity booking. package deals. loyalty rewards program.
  • Average Price: Varies widely based on destination and package.
  • Pros: Wide selection of options, competitive pricing, good for bundling travel components, established reputation.
  • Cons: Can be overwhelming with too many choices, cancellation policies vary by provider, customer service can be slow.
• Booking.com
  • Key Features: Extensive database of accommodations hotels, apartments, villas. flight and car rentals. free cancellation on many bookings.
  • Average Price: Varies by accommodation type and location.
  • Pros: Huge inventory, user-friendly interface, strong review system, flexible cancellation options.
  • Cons: Some listings may have strict non-refundable policies, price fluctuations, customer support can be hit or miss.
• TripAdvisor
  • Key Features: User-generated reviews and ratings for hotels, restaurants, attractions. booking comparisons. travel forums.
  • Average Price: Primarily a review site, booking prices vary by vendor.
  • Pros: Vast amount of user reviews, helpful for research and planning, community forums for advice, integrates with booking platforms.
  • Cons: Reviews can be subjective, occasional fake reviews, navigation can sometimes feel cluttered.
• GetYourGuide
  • Key Features: Curated tours, activities, and experiences worldwide. skip-the-line tickets for major attractions. mobile tickets.
  • Average Price: Varies by activity and duration.
  • Pros: Focus on experiences, easy booking process, reliable partners, often offers exclusive deals.
  • Cons: Limited to tours and activities, may not cover all niche interests, availability can be limited for popular tours.
• Klook
  • Key Features: Focus on Asian destinations, but expanding globally. discounted tickets for attractions, local experiences, and transportation.
  • Average Price: Varies by activity.
  • Pros: Great deals on attractions, strong presence in Asia, user-friendly app, instant confirmation for many bookings.
  • Cons: Less comprehensive for European/American destinations compared to some competitors, customer service can be challenging.
• Viator
  • Key Features: Wide range of tours, activities, and experiences globally. powered by TripAdvisor. verified reviews.
  • Average Price: Varies by tour type and duration.
  • Pros: Extensive selection, strong global network, user reviews available, secure booking.
  • Cons: Some activities might be overpriced, cancellation policies can be rigid, website can be slow at times.
• Airbnb Experiences
  • Key Features: Unique, locally-led activities and workshops. small group sizes. focus on immersive cultural experiences.
  • Average Price: Varies significantly based on the experience.
  • Pros: Authentic local insights, diverse range of unique activities, direct interaction with hosts, supports local communities.
  • Cons: Availability depends on host location, quality can vary, not always suitable for large groups, booking can be competitive for popular experiences.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Split-excursions.com Review & First Look

Based on an initial assessment, split-excursions.com presents itself as a dedicated online portal for travel experiences centered around Split, Croatia.

The website’s design is clean and functional, prioritizing visual appeal through high-quality images of destinations like Plitvice Lakes, Blue Lagoon, and Krka Waterfalls.

This visual emphasis is crucial for a travel site, as potential customers often make decisions based on the allure of the destination.

The “See more” links prominently displayed under each featured excursion clearly indicate that more detailed information is just a click away, guiding users efficiently through the site.

The direct contact information, including a phone number with WhatsApp integration and an email address, is a strong positive. Thl.com Review

In the travel industry, accessibility and responsiveness are paramount.

Providing multiple channels for contact ensures that potential clients can reach out with questions or booking inquiries quickly, which can significantly impact conversion rates.

This level of transparency in communication fosters trust, which is a foundational element for any service-based business.

Website Design and User Experience

The overall user experience UX of split-excursions.com is intuitive.

The homepage is well-organized, with distinct sections for popular destinations, special offers, and testimonials. Woodcraftconst.com Review

The navigation menu is straightforward, allowing users to easily find information on different tour types day tours, private boat tours, walking tours, transfer and tour. This logical flow reduces friction for visitors, making it easier for them to explore the offerings and find what they need.

The site also features a section detailing “Top Attractions” and “Top Destinations,” which serves as both a navigational aid and a soft sell for their services.

By highlighting key points of interest, they not only inform but also inspire potential travelers.

The presence of social proof, in the form of numerical counts of “Satisfied guests attended our group tours” and “Successful tailor-made private tours,” while simple, aims to build confidence in their service volume and experience.

Initial Impressions of Service Offerings

The range of services offered by split-excursions.com is extensive, covering various interests from natural parks to historical city tours and inter-city transfers with sightseeing stops. Novelerp.com Review

This comprehensive approach is a significant advantage, as it caters to a broader audience.

For instance, the inclusion of “Split – Plitvice – Zagreb Transfer” and “Split – Mostar – Dubrovnik Transfer” highlights their ability to facilitate travel between major hubs while incorporating enriching sightseeing experiences.

This flexibility is a key differentiator for travelers who seek more than just direct transportation.

The use of phrases like “guaranteed departures” for day tours instills a sense of reliability, which is critical for planning travel.

In the travel sector, unexpected cancellations or changes can lead to significant frustration. Edmond-watches.com Review

By emphasizing certainty, split-excursions.com signals a commitment to fulfilling their promises.

This initial look suggests a professional, customer-focused operation, aiming to provide memorable experiences.

Understanding Split-excursions.com Operations

Split-excursions.com operates under the umbrella of PORTAL travel agency, positioning itself as a specialist in Croatian excursions and day tours, particularly from Split.

This focus allows them to build expertise in specific regions and types of travel, potentially leading to more curated and higher-quality experiences.

The emphasis on “private and shore excursions” also suggests a diversified service model, catering to different traveler needs, from individual tourists to cruise ship passengers seeking personalized itineraries. Magnusmode.com Review

The agency’s claim of being “your personal guide in experiencing the best selection of day trips from Split” points to a hands-on, service-oriented approach rather than just a booking platform.

This implies that they not only organize the logistics but also offer local insights and guidance, which can significantly enhance a traveler’s experience.

Legal and Operational Transparency

While the website explicitly states “PORTAL travel agency is pleased to be your host,” it’s crucial for any legitimate travel agency to display its legal registration details.

For travel agencies operating in Croatia, this typically includes a license number or registration with the Croatian Chamber of Economy Hrvatska gospodarska komora – HGK or a similar governing body.

Such details are usually found in the footer, an “About Us” section, or a “Terms and Conditions” page. Revolvedmedia.com Review

Without this readily visible information, potential customers might have questions about the official standing and regulatory compliance of the agency, even if the general presentation is professional.

For instance, trusted travel websites often feature their IATA International Air Transport Association or ASTA American Society of Travel Advisors memberships, or specific regional travel licenses.

The absence of these visible credentials on the homepage, while not necessarily indicating illegitimacy, does suggest a missed opportunity to build immediate, unequivocal trust with visitors who prioritize such assurances.

Client Testimonials and Trust Signals

The testimonials section is a significant trust signal.

Featuring feedback from customers like “Andrija pretty much made our day” or “Ernest is THE best” humanizes the service and highlights the quality of their guides. Classicwatchcompany.com Review

The specific mentions of guides by name Andrija, Mario, Nives, Nebojša, Ernest, Kati T. add authenticity, suggesting real experiences rather than generic praise.

This personal touch is effective in building rapport and credibility with prospective clients.

However, while the testimonials are positive, they lack specific dates or verifiable links e.g., to TripAdvisor profiles that could further enhance their credibility.

Trust signals are most potent when they are easily verifiable.

For example, a link to their overall rating on a prominent review platform like TripAdvisor, Google Reviews, or Trustpilot would provide independent validation of their high customer rating, as mentioned in the text. Instant-moving-quote.com Review

This would allow potential customers to see the broader spectrum of reviews and confirm the agency’s reputation beyond selected snippets.

Operational Reach and Destination Diversity

The list of destinations and attractions covered Plitvice Lakes, Krka Waterfalls, Split, Trogir, Sibenik, Salona, Dubrovnik, Mostar, Sarajevo, Zagreb, Hvar, Pakleni Islands, Island of Vis, Medjugorje, Rastoke, Zadar demonstrates a broad operational reach.

This diversity caters to a wide range of interests, from historical exploration to natural wonders and cultural immersion across Croatia and even into Bosnia and Herzegovina.

The ability to offer tours and transfers to multiple countries and cities within the Balkan region is a strong point, making them a one-stop-shop for complex travel itineraries.

The explicit mention of specific attractions like Diocletian’s Palace, Skradinski buk, and the Old Bridge Stari Most in Mostar further showcases their detailed planning and understanding of popular tourist spots. Mandmgutter.com Review

This level of detail is beneficial for travelers who have specific interests and wish to ensure these are covered by the tour provider.

Split-excursions.com Pros & Cons

When evaluating any service, a balanced view is essential.

Split-excursions.com, as a travel agency focused on excursions in Croatia, has several strong advantages but also a few areas where improvements could enhance the user experience and trust.

Advantages of Split-excursions.com

The website highlights several compelling reasons to choose their services:

• Diverse Tour Offerings: From natural parks like Plitvice and Krka to historical cities such as Split and Dubrovnik, they cover a broad spectrum of interests. This means travelers can find something tailored to their preferences, whether they seek adventure, history, or relaxation. This variety is a key competitive advantage in the crowded travel market.
• Emphasis on Private and Tailored Tours: The option for “specially organized group and private tours which can suit every traveller’s needs” is a significant benefit. Private tours offer flexibility, personalization, and often a more intimate experience, which is highly sought after by discerning travelers. The testimonials confirm their success in creating “successful tailor-made private tours.”
• Strong Testimonials: The numerous positive testimonials, often mentioning guides by name, provide powerful social proof. These personal accounts of “wonderful day” and “excellent” guides build confidence and suggest a high level of customer satisfaction. For example, the glowing review of Andrija making a trip “great” and Ernest being “THE best” humanizes the service and suggests a strong team.
• Clear Contact Information: The immediate visibility of a phone number with WhatsApp support and email address on the homepage is excellent for customer service and responsiveness. This accessibility is crucial for potential clients who may have urgent questions or require immediate booking assistance.
• Focus on Local Expertise: Operating from Split, the “heart of Dalmatia,” suggests deep local knowledge and connections. This local expertise can translate into more authentic experiences, hidden gems, and efficient navigation, as highlighted by guides using their “knowledge to maneuver through the crowds better.”
• Transfer Services with Sightseeing: The combined transfer and tour options e.g., Split to Zagreb with Plitvice Lakes offer a convenient and efficient way to travel between cities while maximizing sightseeing opportunities. This integrated approach saves travelers time and effort in planning separate logistics.

Areas for Improvement

While split-excursions.com has many positives, there are a few aspects that could be enhanced to elevate the user experience and reinforce trust: Masterdog-training.com Review

• Lack of Direct Online Booking/Pricing Transparency: The website encourages users to “contact us, our agents are waiting for you!” While this can lead to personalized service, many modern travelers prefer to see prices and availability directly on the site and book instantly. The absence of clear pricing or a robust online booking engine on the main pages might deter those looking for quick, independent transactions. This lack of transparency can be a friction point for customers who expect immediate information.
• Limited Regulatory Information: While PORTAL travel agency is mentioned, explicit display of their legal registration number, tour operating license, or professional affiliations e.g., IATA, local tourism board is not immediately apparent on the homepage. Such details are standard for established travel agencies and would significantly enhance trust and legitimacy, especially for international travelers unfamiliar with Croatian regulations.
• Absence of Comprehensive Terms and Conditions/Privacy Policy: Critical legal documents such as detailed terms and conditions, cancellation policies, and a privacy policy are not easily found from the main page. These documents are vital for consumer protection and clarity regarding booking changes, refunds, and data handling. Their absence or obscure placement can create uncertainty for potential customers.
• No Clear Refund or Cancellation Policy: Related to the above, a transparent and easily accessible policy regarding cancellations and refunds is crucial for any travel service. Without this, customers might hesitate to commit, fearing potential loss of funds if plans change.
• Dated Blog or News Section Not evident: A regularly updated blog with travel tips, local insights, or news about new tours could enhance SEO and establish the agency as a thought leader in Croatian travel. This also provides fresh content for repeat visitors. Based on provided text, no such section is visible.
• Limited Language Options Implied: While the website appears to be in English, indicating other language options prominently would cater to a wider international audience.
• No Secure Payment Gateway Information: For a legitimate business, details about secure payment processing e.g., SSL certification, accepted payment methods like Visa, MasterCard, PayPal logos are important. While likely handled once a booking is made, its absence on the general informational pages can raise questions.

Split-excursions.com Pricing

The information provided on the split-excursions.com homepage does not include specific pricing details for any of their tours or services.

Instead, the call to action is to “contact us, our agents are waiting for you!” This indicates a model where pricing is likely provided upon inquiry, either due to the customized nature of private tours or a dynamic pricing structure that changes based on factors like seasonality, group size, or specific inclusions.

Inquiry-Based Pricing Model

This inquiry-based pricing approach has both benefits and drawbacks.

Benefits for the Agency:

• Customization: It allows the agency to provide highly personalized quotes for private tours, accommodating specific requests, group sizes, and desired inclusions e.g., specific meals, additional stops, premium transport. This flexibility can lead to higher customer satisfaction for tailored experiences.
• Dynamic Pricing: Prices in the travel industry often fluctuate based on demand, availability, and external factors e.g., fuel costs, local event surges. An inquiry model allows the agency to adjust pricing in real-time without needing to constantly update static prices on the website.
• Upselling/Cross-selling Opportunities: When customers contact the agency, agents have the opportunity to discuss additional services, premium upgrades, or other tours that might be relevant, potentially increasing the booking value.
• Direct Customer Interaction: This model forces direct communication, which can help build rapport and trust between the customer and the agency’s representatives.

Drawbacks for the Customer: Ampmaker.com Review

• Lack of Immediate Transparency: Many travelers prefer to see prices upfront to compare options quickly and make informed decisions without having to engage in a back-and-forth email exchange or phone call. This can be a significant friction point in a market where competitors often display clear prices.
• Time Consumption: Getting a quote requires an extra step, which can be time-consuming for travelers who are comparing multiple options and prefer instant information.
• Difficulty in Budgeting: Without clear price ranges, it can be challenging for travelers to assess if a particular tour fits their budget before committing to an inquiry.

What to Expect When Requesting Pricing

When contacting split-excursions.com for pricing, customers should be prepared to provide details about their preferences, such as:

• Desired Tours: Specify which excursions they are interested in.
• Travel Dates: Provide exact or approximate dates for the tour.
• Number of Participants: Indicate the number of adults and children.
• Type of Tour: Specify if a group tour or a private tour is preferred.
• Any Special Requests: Mention any specific needs or interests that might influence the tour’s customization.

Based on this information, the agents will likely provide a personalized quote.

It is advisable to request a detailed breakdown of what is included e.g., transportation, guide, entrance fees, meals and what is not, along with their payment terms and cancellation policy, to ensure full transparency before booking.

How to Book Split-excursions.com Services

Given that split-excursions.com does not feature a direct online booking engine on its homepage, the primary method for booking their services involves direct communication with their agents.

This approach, while requiring an extra step, allows for a personalized booking experience. Ninjaunits.com Review

The Booking Process

1. Browse Tours: Start by exploring the various tours and excursions listed on the website. Identify the specific destinations or experiences that align with your travel plans e.g., Plitvice Lakes, Blue Lagoon, Dubrovnik private tour.
2. Gather Information: Click on the “See more” links for tours that interest you to learn about their highlights and what they entail. Note down the names of the tours you are considering.
3. Initiate Contact: The website prominently provides contact details:
   • Phone/WhatsApp: +385 98 175 9645
   • Email: [email protected]
   • Contact Form/Office: The “Contact” link https://split-excursions.com/trogir-office/ suggests there might be an inquiry form or details about their physical office in Trogir, which could also be a point of contact.
4. Provide Details: When you contact them, be prepared to provide the following information to help their agents assist you efficiently:
   • The specific tours you are interested in.
   • Your preferred travel dates exact or flexible.
   • The number of people in your group adults, children.
   • Whether you prefer a group tour or a private tour.
   • Any special requests or considerations e.g., accessibility needs, specific interests.
5. Receive Quote and Details: Their agents will then respond with availability, pricing, and a detailed itinerary for your chosen tours. This is your opportunity to ask any further questions about inclusions, exclusions, payment methods, and cancellation policies.
6. Confirm Booking: Once you are satisfied with the details and the quote, you will proceed to confirm your booking, likely through a formal confirmation process managed by their agents, which might involve payment instructions.

Payment Methods

While not explicitly stated on the homepage, typical payment methods for travel agencies of this nature often include:

• Bank Transfer: For larger bookings or advance payments.
• Credit Card: Processed securely through a payment link or over the phone ensure security protocols are in place.
• Cash: Potentially accepted for last-minute bookings or in-person payments at their office, if applicable.

It is crucial to clarify the accepted payment methods and ensure that any online transactions are conducted through a secure and encrypted channel SSL certificate for website payments. Always confirm the total price, what it includes, and any additional charges before making a payment.

Confirmation and Vouchers

Upon successful booking and payment, you should expect to receive:

• Booking Confirmation: An email detailing your reservation, including tour dates, times, meeting points, and participant names.
• Voucher/Ticket: Depending on the tour, you might receive an e-voucher that needs to be presented to the guide or at the attraction entrance.
• Emergency Contact Information: Details for contacting them during your tour in case of unforeseen circumstances.

Given the direct communication approach, any changes or cancellations would also need to be handled by contacting their customer service directly.

It’s always a good practice to save all correspondence for your records. Gohastings.com Review

Split-excursions.com Alternatives

When seeking alternatives to split-excursions.com, it’s beneficial to consider platforms that offer similar travel experiences in Croatia and beyond, while ensuring ethical considerations.

The best alternatives combine comprehensive service, transparent pricing, and strong customer support.

Here are some excellent options that align with ethical travel principles:

1. Expedia

   • Why it’s a good alternative: Expedia is a global online travel agency that allows users to book flights, hotels, car rentals, and activities. It offers a vast array of tours and excursions in destinations worldwide, including Croatia. You can often find detailed descriptions, reviews, and direct pricing, making it easy to compare and book. Their user interface is intuitive, and they have a strong customer service framework.
   • Key Features: Package deals, loyalty program, comprehensive search filters, extensive inventory.
   • Ethical Aspect: Facilitates travel for exploration and learning, and users can choose activities that align with their values.

2. Booking.com Reelomatic.com Review

   • Why it’s a good alternative: While primarily known for accommodation, Booking.com has significantly expanded into tours and activities. You can find numerous options for day trips, guided tours, and experiences in Croatia. Their platform provides clear cancellation policies for many bookings, which is a major plus for flexibility.
   • Key Features: Wide range of hotels and activities, free cancellation options, robust review system, global reach.
   • Ethical Aspect: Supports diverse travel experiences, allowing travelers to select culturally enriching and family-friendly options.

3. GetYourGuide

   • Why it’s a good alternative: GetYourGuide specializes exclusively in tours, activities, and attractions. They offer a highly curated selection of experiences in various locations, including Split, Dubrovnik, and other Croatian highlights. Their strength lies in providing seamless booking, mobile vouchers, and often skip-the-line access to popular sites.
   • Key Features: Curated selection, instant confirmation, mobile tickets, user reviews, 24/7 customer support.
   • Ethical Aspect: Focuses on immersive cultural and historical experiences, promoting appreciation for local heritage and natural beauty.

4. Viator

   • Why it’s a good alternative: As a TripAdvisor company, Viator offers an enormous selection of tours and activities globally. You can find everything from historical walking tours to boat trips and national park excursions in Croatia. They feature detailed descriptions, traveler photos, and verified reviews, which aid in decision-making.
   • Key Features: Extensive inventory, TripAdvisor reviews, flexible booking options, competitive pricing.
   • Ethical Aspect: Provides access to a wide array of activities that foster education and cultural understanding, promoting responsible tourism.

5. TripAdvisor

   • Why it’s a good alternative: While primarily a review platform, TripAdvisor allows you to book hotels, flights, and directly compare prices for tours and activities through its integrated booking features. It’s an invaluable resource for researching legitimate tours and reading extensive traveler reviews before committing.
   • Key Features: Massive user review database, price comparison tool, travel forums, integrates with booking platforms.
   • Ethical Aspect: Enables informed choices by providing extensive community feedback, helping travelers select experiences that align with their values.

6. Airbnb Experiences

   • Why it’s a good alternative: For those seeking unique, local, and often more intimate experiences, Airbnb Experiences connects travelers with local hosts offering unique activities like cooking classes, cultural walks, and artisan workshops. While not exclusively tour packages, many experiences serve as excellent day excursions.
   • Key Features: Unique local experiences, small group sizes, direct interaction with hosts, focus on cultural immersion.
   • Ethical Aspect: Supports local economies and promotes authentic cultural exchange, often featuring activities that are educational and enriching.

7. Klook Dixieroofrepairs.com Review

   • Why it’s a good alternative: Klook has a strong presence in Asia but is expanding its global offerings, including European destinations. They focus on providing easy access to attractions, tours, and local experiences at competitive prices. It’s user-friendly and often provides instant confirmation.
   • Key Features: Discounted tickets, strong mobile app, instant confirmation, wide array of activities.
   • Ethical Aspect: Facilitates convenient access to a variety of wholesome and family-friendly activities, promoting enjoyable travel experiences.

These alternatives offer transparent booking processes, clear pricing, and robust customer support, allowing travelers to find suitable and ethical travel experiences in Croatia and beyond.

How to Cancel Split-excursions.com Subscription if applicable

Based on the information available on the split-excursions.com homepage, it does not appear to operate on a subscription model.

The services offered are specific, one-time tour and excursion bookings rather than recurring memberships or subscriptions.

Therefore, there wouldn’t be a “subscription” to cancel in the traditional sense.

Cancelling a Booked Tour or Excursion

If you have booked a tour or excursion with split-excursions.com or PORTAL travel agency and wish to cancel it, the process would typically involve contacting their customer service directly.

Since their website does not display a clear cancellation policy on its main pages, it is imperative to:

1. Refer to Your Booking Confirmation: When you booked the tour, you should have received a confirmation email or document. This document is the most likely place to find details about their cancellation policy, including any deadlines, fees, or refund conditions.
2. Contact Customer Service: Reach out to split-exexcursions.com using the contact information provided on their website:
   • Clearly state your booking reference number, the name of the tour, and the reason for cancellation.
3. Understand the Policy: During your communication, inquire about:
   • Any cancellation fees that may apply.
   • The percentage of refund you are eligible for, if any.
   • The timeline for processing the refund.
   • Whether there’s an option to reschedule instead of cancel.

General Travel Industry Cancellation Norms:

It’s common for travel agencies to have tiered cancellation policies based on how far in advance the cancellation is made:

• Cancellations made far in advance e.g., 72 hours or more before the tour: Often result in a full or partial refund, minus a small administrative fee.
• Cancellations made within a short timeframe e.g., less than 24-48 hours: May result in a partial refund or no refund, especially if the tour involves pre-booked tickets or non-refundable vendor costs.
• No-shows: Typically result in no refund.

Recommendation: Always review the terms and conditions provided at the time of booking, or explicitly ask for them before finalizing your purchase, to understand the specific cancellation policy for your chosen tour. This proactive approach helps avoid any surprises or disputes later on.

FAQ

What is split-excursions.com?

Split-excursions.com is an online platform operated by PORTAL travel agency, specializing in organizing and offering various excursions, day tours, sightseeing trips, private tours, and transfers from Split, Croatia, to popular destinations within Croatia and neighboring countries like Bosnia and Herzegovina.

Is split-excursions.com a legitimate travel agency?

Yes, based on its professional website, clear contact information, and numerous positive customer testimonials, split-excursions.com operated by PORTAL travel agency appears to be a legitimate and experienced travel agency offering services in Croatia.

What kind of tours does split-excursions.com offer?

Split-excursions.com offers a wide range of tours including visits to national parks Plitvice Lakes, Krka Waterfalls, historical cities Split, Trogir, Dubrovnik, Mostar, Sarajevo, island tours Hvar, Pakleni Islands, walking tours, and inter-city transfers combined with sightseeing stops.

How do I book a tour on split-excursions.com?

To book a tour with split-excursions.com, you need to contact them directly via phone +385 98 175 9645, also on WhatsApp or email [email protected]. They operate on an inquiry-based model rather than direct online booking with immediate pricing.

Are prices available directly on the split-excursions.com website?

No, specific tour prices are not displayed directly on the split-excursions.com homepage.

You need to contact their agents for personalized quotes based on your desired tour, travel dates, and group size.

Does split-excursions.com offer private tours?

Yes, split-excursions.com explicitly states that they offer “specially organized group and private tours which can suit every traveller’s needs,” including private boat tours and private walking tours.

What are the main advantages of using split-excursions.com?

Advantages include a diverse range of tours, strong positive customer testimonials, clear contact information, focus on local expertise, and convenient transfer services combined with sightseeing.

What are the main disadvantages of using split-excursions.com?

Potential disadvantages include the lack of direct online booking or pricing transparency, absence of clear regulatory information on the homepage, and limited immediate access to comprehensive terms and conditions or a detailed cancellation policy.

Does split-excursions.com have a cancellation policy?

While a detailed cancellation policy is not readily available on the homepage, all legitimate travel agencies have one.

You should refer to your booking confirmation or contact their customer service directly to inquire about their specific cancellation terms, deadlines, and potential fees.

Can I get a refund if I cancel my tour with split-excursions.com?

Refund eligibility depends on the specific cancellation policy of your tour, which you should confirm at the time of booking or by contacting their customer service.

Policies often vary based on how far in advance the cancellation is made.

What are some ethical alternatives to split-excursions.com for booking tours?

Ethical alternatives include large online travel agencies like Expedia, Booking.com, and specialized tour platforms such as GetYourGuide, Viator, TripAdvisor, Airbnb Experiences, and Klook.

Does split-excursions.com offer transfers between cities?

Yes, split-excursions.com offers transfer services combined with sightseeing, such as “Split – Plitvice – Zagreb Transfer” and “Split – Mostar – Dubrovnik Transfer,” providing a convenient way to travel while exploring key attractions.

Are the tour guides employed by split-excursions.com knowledgeable?

Based on the testimonials, customers frequently praise the knowledge, energy, and attentiveness of the guides, mentioning names like Andrija, Mario, Nebojša, and Ernest, suggesting a high standard of guiding service.

Is WhatsApp communication available for split-excursions.com?

Yes, the website prominently displays a phone number +385 98 175 9645 with “WhatsApp” specified, indicating that you can communicate with them via WhatsApp for inquiries and bookings.

Does split-excursions.com cover destinations outside of Croatia?

Yes, the website mentions tours to destinations like Mostar and Sarajevo in Bosnia and Herzegovina, indicating that their operational reach extends beyond Croatia.

What types of payment does split-excursions.com accept?

The website does not explicitly list accepted payment methods.

Typically, travel agencies accept bank transfers or credit card payments.

You should confirm this directly with their agents when making a booking inquiry.

Is it possible to customize a tour with split-excursions.com?

Yes, the agency emphasizes its commitment to providing “specially organized group and private tours which can suit every traveller’s needs,” implying a strong capability for tour customization.

Are there any group tour departures guaranteed by split-excursions.com?

The website states, “Join our private day tours with guaranteed departures from Split!”, suggesting reliability for their scheduled group tours.

How can I verify the legitimacy of split-excursions.com further?

To further verify, you could search for “PORTAL travel agency” their operating name and look for their registration details with the Croatian Chamber of Economy or relevant tourism authorities, and check for reviews on independent travel platforms like TripAdvisor or Google.

Is split-excursions.com suitable for family travel?

Yes, the nature of the tours natural parks, historical sites, cultural experiences and testimonials mentioning suitability for “mixed ages 45-75” suggest that split-excursions.com is suitable for family travel, offering diverse activities that can appeal to various age groups.