Spaceways.co.uk Review

Based on checking the website Spaceways.co.uk, it appears to offer a convenient and straightforward box-based storage solution. The site outlines a service where items are collected from your home, stored securely, and redelivered across the UK. However, a comprehensive review of any online service, especially one handling personal belongings, requires a deeper look into transparency, operational details, and customer safeguards, beyond just the surface information presented. From an ethical standpoint, it’s crucial to ensure the service adheres to principles of honesty, reliability, and fair practice, without any hidden charges or misleading claims.

Here’s an overall review summary:

Service Model: Box-based self-storage with collection and redelivery.
Pricing Transparency: Prices are listed for common box sizes (£8.10/month for medium, £15.50/month for large), with an “other items” option. The FAQ also clarifies costs for using their boxes versus your own.
Convenience: Emphasises ease of use with online booking, home collection, and UK-wide redelivery.
Security Claims: Mentions “secure storage facilities” and “skilled staff,” though no specific details on security measures (e.g., CCTV, climate control, access protocols) are immediately visible on the homepage.
Customer Support: Provides a phone number (0800 1126 242) and WhatsApp contact, along with an email address.
Geographic Coverage: States “Wherever you are in the UK, we’ve got your storage needs covered,” listing several specific locations served.
User Reviews: Features customer testimonials directly on the homepage, with links to what appear to be Google reviews for verification.
Key Missing Information: No readily apparent information on insurance coverage for stored items, detailed terms and conditions easily accessible, or a clear “About Us” section to build trust regarding the company’s background and credibility. These are crucial elements for a service handling personal property.

While Spaceways.co.uk presents a seemingly user-friendly approach to storage, the lack of explicit details on insurance, comprehensive terms, and company background means a cautious approach is warranted. For a service dealing with your valuable possessions, you want crystal-clear information on how they’re protected and what your rights are.

Here are some alternatives for ethical and reliable storage solutions or practical home organisation:

Big Yellow Self Storage: A well-established self-storage provider across the UK, offering secure units of various sizes. They provide clear information on security features, insurance options, and have physical locations you can visit.
Safestore: Another leading UK self-storage company with numerous facilities. Safestore offers flexible terms, robust security, and transparent pricing. You can typically find detailed FAQs and insurance information on their site.
Locker Storage Solutions: For smaller items or temporary needs within your home, investing in good quality, secure locker storage can be a practical alternative to off-site storage.
Heavy Duty Storage Boxes: If you need to organise and store items at home or within a more conventional storage unit, durable, stackable boxes are essential for protecting your belongings.
Under Bed Storage Containers: Maximising space within your existing home is often the most economical and accessible form of storage. These can help declutter living areas.
Wardrobe Storage Organisers: For clothing and textiles, proper wardrobe organisation, using vacuum bags or drawer dividers, can significantly free up space without needing external services.
Shelving Units: Installing sturdy shelving units in garages, utility rooms, or even living areas can provide substantial storage, keeping items accessible and organised.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Spaceways.co.uk Review & First Look

Based on an initial review of the Spaceways.co.uk homepage, the service positions itself as a hassle-free, box-based storage solution for both general users and students in the UK. The emphasis is on convenience: they collect your items, store them, and redeliver when needed. This model is certainly appealing for those who lack personal transportation or desire to avoid the traditional self-storage unit experience. The website’s design is clean and user-friendly, guiding visitors towards booking their storage quickly.

Initial Impressions on Usability

The website is intuitively navigable, with clear calls to action like “BOOK NOW” prominently displayed. Key information, such as pricing for standard box sizes and a list of locations served, is readily accessible on the homepage. The visual layout is uncluttered, making it easy for a first-time visitor to grasp the core service offering. The inclusion of a WhatsApp contact for technical difficulties suggests a proactive approach to customer support, which is a positive sign. However, the lack of a prominent “About Us” section or detailed company history might leave some users wanting more context about the entity behind the service. Trust is paramount when handing over personal possessions, and transparency about the company’s background can significantly bolster user confidence.

Transparency in Pricing

Spaceways.co.uk does a reasonable job of displaying upfront costs for their most popular box sizes. A medium box is £8.10 per month, and a large box is £15.50 per month. They also offer an “other items” option at £15.72 per month, accommodating larger belongings like suitcases or televisions, provided they are under 25kg and can be carried by the driver. This tiered pricing model is straightforward and helps users estimate their costs. The FAQ section further clarifies that users “only pay for what you store each month” and that new boxes will be “included in your existing price plan.” This pay-as-you-go approach, charging by the box, is a flexible benefit that differentiates it from traditional self-storage units where you pay for a fixed volume regardless of how full it is. The pricing structure seems designed to be competitive, especially for students or those with limited items, which aligns with their specific “Student Storage” solution.

Spaceways.co.uk Pros & Cons

Delving into the practical aspects of Spaceways.co.uk, it’s evident that the service offers several advantages, particularly concerning convenience. However, like any service, there are areas where more clarity or detail would enhance the user experience and build greater trust. Understanding both the upsides and the potential downsides is crucial for making an informed decision.

Advantages of Spaceways.co.uk

The primary “pro” here is unmatched convenience. Spaceways handles the logistics of collecting and redelivering your items right to your door. This eliminates the need for you to rent a van, drive to a storage facility, or spend time packing and unpacking at a remote location. This is especially beneficial for individuals in urban areas with limited vehicle access, students, or those with mobility challenges. Safetyservices.co.uk Review

Door-to-Door Service: “We collect your items from your home. Secure storage facilities. Redelivery across the UK.” This highlights a significant time and effort saving.
Flexible “By-the-Box” Pricing: “You only pay for what you store each month.” This model can be significantly more cost-effective than renting a fixed-size storage unit if you only have a few items. For example, if you have just three medium boxes, your monthly cost would be £24.30, which is often less than the smallest traditional self-storage unit.
Student-Friendly Focus: A dedicated “Student Storage” solution at an “affordable way for students to store their items during summer holidays” suggests they cater specifically to this demographic’s needs and budgets.
Simple Online Booking: “All you need to do is book your storage online and we’ll take care of the rest.” This streamlines the process, making it accessible even for those less familiar with storage services.
Customer Testimonials: The homepage features recent customer reviews with names and dates, lending some authenticity. For instance, Xiaoyao Luo commented on 13th January 2025: “Super convenient and efficient. I am very satisfied with this storage service!” This provides social proof.

Potential Drawbacks and Areas for Improvement

While the convenience factor is high, there are several areas where Spaceways.co.uk could enhance its offering and transparency. These points are critical for a service handling personal belongings, as trust and clarity are paramount.

Lack of Detailed Insurance Information: This is a major concern. The website mentions “Secure storage facilities” and “Trust our drivers to protect your belongings,” but there is no explicit mention of insurance coverage for stored items. What happens if items are lost, damaged, or stolen? Are users automatically covered up to a certain value, or do they need to arrange their own insurance? This omission is significant for a service handling personal property.
Limited “About Us” Information: The homepage doesn’t provide a clear “About Us” section or background on the company, its history, or its management team. While the address is listed (Slyfield Industrial Estate, Guildford GU1 1SB), a robust company profile helps build credibility and trust.
Vague Security Details: Beyond “Secure storage facilities,” there are no specifics about the actual security measures in place. Are there 24/7 CCTV cameras? Is there on-site security personnel? Are access controls robust? Details like these are important for peace of mind.
No Clear Terms and Conditions Link: While standard practice dictates that terms and conditions should be easily accessible, a direct, prominent link to these essential legal documents is not immediately obvious on the homepage. Users should be able to review these before booking.
Customer Service Limitations: While a phone number and WhatsApp are provided, the homepage mentions “We are currently having technical difficulties please WhatsApp us to make a booking.” This suggests potential instability in their booking system or reliance on a single communication channel, which could be problematic during peak times.
Weight and Size Restrictions: The 25kg weight limit for “other items” and the specific box dimensions mean that very heavy or unusually shaped items may not be suitable for this service, limiting its versatility for some users.

Spaceways.co.uk Alternatives

When considering any service, especially one involving the storage of personal belongings, it’s always wise to explore alternatives. While Spaceways.co.uk offers a convenient model, other established players in the UK self-storage market provide different benefits, particularly in terms of transparency, physical access, and insurance provisions. Furthermore, for those seeking to declutter or organise within their existing living space, there are numerous practical and ethical home storage solutions.

Established Self-Storage Providers

For many, the traditional self-storage model offers a level of control and security that doorstep collection services might not. These providers typically have physical locations, allow direct access to your unit, and offer transparent insurance options.

Big Yellow Self Storage: A market leader in the UK, Big Yellow offers a wide range of unit sizes, from lockers to large rooms. They have modern facilities with robust security features, including 24/7 CCTV, alarmed units, and electronic gate access. Crucially, they provide clear information on insurance coverage, either through their own plans or by guiding customers on how to use their home insurance. They cater to both personal and business storage needs and have a strong online presence with detailed FAQs and service information. Their network of over 100 stores across the UK makes them highly accessible.
Safestore: With over 120 stores nationwide, Safestore is another prominent self-storage provider. They offer flexible contracts, allowing you to store for as little as a week. Safestore emphasises security with state-of-the-art surveillance and individual unit alarms. They also provide comprehensive insurance options and often have introductory offers. Their website is rich with information on unit sizes, pricing, and how to get a quote, alongside detailed terms and conditions, building strong user trust.
Access Self Storage: Operating across London and the South East, Access Self Storage provides secure, flexible storage solutions. They focus on offering a variety of unit sizes, climate-controlled options, and tailored services for both individuals and businesses. Their commitment to security is evident, and they offer packing materials and insurance. Their website is informative, providing clear pricing, location details, and comprehensive FAQs.

Home Organisation & Ethical Storage Solutions

Sometimes, the best storage solution isn’t external but within your own home. Ethical considerations in home organisation often revolve around mindful consumption, reducing waste, and making the most of existing resources. Rather than continuously accumulating and storing, the focus shifts to efficient use of space and thoughtful decluttering.

Heavy Duty Storage Boxes: Investing in durable, stackable plastic or cardboard boxes can transform cluttered spaces into organised ones. Look for options with secure lids and strong handles. Brands like Really Useful Boxes are popular for their robust design. These are ideal for long-term storage in lofts, garages, or cupboards, protecting items from dust and damage.
Under Bed Storage Containers: Utilise often-overlooked spaces. Slim, wheeled containers designed to slide under beds are perfect for storing seasonal clothing, spare bedding, or infrequently used items, keeping them out of sight but easily accessible. This is a highly efficient way to free up wardrobe and drawer space.
Wardrobe Storage Organisers: Maximise vertical space within wardrobes. This includes hanging shelves, drawer dividers, vacuum storage bags for bulky items like winter coats or duvets, and shoe racks. Efficient wardrobe organisation can significantly reduce the need for external storage by making your existing space work harder.
Shelving Units: From simple wall-mounted shelves to freestanding garage shelving units, these provide vertical storage that keeps items off the floor and easily visible. They are excellent for books, tools, kitchenware, or decorative items, promoting a tidy and functional living environment. Choose robust, stable units appropriate for the weight of your items.
Storage Baskets and Bins: For everyday clutter, decorative baskets or fabric bins can provide stylish and practical storage solutions. They are great for toys, magazines, remote controls, or craft supplies, helping to maintain a clutter-free appearance in living areas. Look for options made from natural materials like wicker or jute for an aesthetic appeal.

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How to Cancel Spaceways.co.uk Subscription

While Spaceways.co.uk does not explicitly detail a cancellation process on its homepage, typical subscription-based storage services usually follow a standard procedure. Based on industry norms and general online service expectations, here’s an informed approach to how one would likely cancel a Spaceways.co.uk subscription. This typically involves giving notice and arranging for the redelivery of your items.

Understanding the Cancellation Process

Most storage services, especially those with a monthly payment model, require a notice period before cancellation. This allows them to schedule the retrieval of your items and cease billing. For Spaceways.co.uk, given their collection and redelivery model, the cancellation process would inherently be linked to arranging the return of your stored boxes.

Check Your Account/Dashboard: The first step would be to log into your customer account on the Spaceways website (likely via the “REDELIVERY” or “COLLECTION” links, which lead to a login page). Within your personal dashboard, there should typically be an option to manage your stored items, request redelivery, or manage your subscription. This is often where cancellation requests are initiated.
Locate Contact Information: If an online cancellation option isn’t immediately clear, the next step is to use their provided contact details:
- Phone: 0800 1126 242
- Email: [email protected]
- WhatsApp: 07835185773 (as indicated for bookings during technical difficulties, suggesting it’s a primary communication channel)
  Clearly state your intention to cancel and request information on the required notice period and any associated redelivery fees.
Review Terms and Conditions: Although not prominently linked on the homepage, the full terms and conditions would contain the definitive cancellation policy. It’s crucial to locate and read these before proceeding. They will outline notice periods, potential fees for early cancellation (if applicable, though unlikely for a monthly service), and the process for item redelivery.
Arrange Redelivery: Cancellation is contingent on retrieving your items. You would need to arrange a date and time for Spaceways to redeliver your boxes. Be aware that redelivery costs are usually separate from the monthly storage fee and might vary based on location or number of items.
Confirm Cancellation: Once redelivery is complete and all outstanding payments are settled, ensure you receive a confirmation from Spaceways that your subscription has been successfully cancelled and that no further charges will be applied. Keep a record of all correspondence.

Key Considerations for Cancellation

Notice Period: Be prepared for a standard notice period, often 7, 14, or 30 days, as this allows the company to manage logistics.
Redelivery Fees: Confirm any redelivery charges beforehand. These are typically separate from the monthly storage fee.
Payment Cycles: Understand your billing cycle. If you cancel mid-cycle, clarify if you’ll be charged for the full month or if a pro-rata refund is possible (though this is rare for storage services).
Outstanding Balances: Ensure all payments are up-to-date before initiating cancellation to avoid delays or complications.

Spaceways.co.uk Pricing

Spaceways.co.uk adopts a flexible, “by-the-box” pricing model, which can be advantageous for those with fewer items or fluctuating storage needs. This contrasts with traditional self-storage facilities that typically charge for a fixed unit size, regardless of how much space you use. The website clearly outlines the costs for their standard box sizes, providing immediate transparency for potential customers.

Understanding the Cost Structure

The core of Spaceways’ pricing is based on the size and number of boxes you store per month. This means you only pay for the actual volume you’re using, which can lead to significant savings if you don’t need a full storage unit.

Medium Box: £8.10 per month. Dimensions: 35cm (w) X 55cm (l) X 35cm (h). Described as “Perfect for books, cutlery and day to day items.”
Large Box: £15.50 per month. Dimensions: 46.5cm (w) X 46.5cm (l) X 51.6cm (h). Described as “big enough for sports bags and luggage bags.”
Other Items: £15.72 per month. This option caters to items that don’t fit into their standard boxes, such as suitcases, laundry hampers, televisions, computers, and desk chairs. The key restrictions are that the item must be “below 25kg and our driver can carry it.” This offers good flexibility for larger, non-boxable items.

Additional Potential Costs and Considerations

While the monthly box fees are clear, it’s important to be aware of other potential costs that might arise during the storage process. These are common in the storage industry and should be factored into your overall budget. Akkabee.co.uk Review

Packaging Materials: The FAQ states, “If you choose to store with us using our boxes, the cost of the packaging materials will be added to your basket.” While the cost isn’t explicitly listed on the homepage, this indicates an additional charge if you opt for their boxes instead of using your own.
Collection Fees: The homepage doesn’t explicitly mention a collection fee. Given their “we collect your items from your home” pitch, it’s implied this is included in the service. However, it’s always wise to confirm this during the booking process.
Redelivery Fees: While the monthly fee covers storage, redelivery is typically an additional charge. The website has a prominent “REDELIVERY” link, which likely leads to a section detailing these costs. Redelivery fees can vary based on location, number of items, and how quickly you need them back.
Access Fees/Expedited Services: Some services charge for individual item retrieval or expedited redelivery. While not stated on Spaceways.co.uk’s homepage, this is a possibility to inquire about if you need quick access to specific boxes.
Insurance: As noted previously, the website does not provide clear information on insurance. It is crucial to determine if insurance is included in the monthly price, if it’s an optional add-on, or if you need to arrange your own coverage. Without it, the financial risk of damage or loss falls entirely on the customer.

Overall, Spaceways.co.uk’s “by-the-box” pricing offers flexibility and potentially lower costs for smaller storage needs. However, customers should always go through the full booking process or contact customer service to get a complete, transparent quote that includes all potential charges like packaging materials, collection, and especially redelivery and insurance, to avoid any surprises.

Spaceways.co.uk vs. Traditional Self-Storage

When it comes to storing your belongings, you essentially have two main models in the UK: the traditional self-storage unit and the more modern, “storage-by-the-box” service like Spaceways.co.uk. Each has its distinct advantages and disadvantages, making one potentially more suitable than the other depending on your specific needs, budget, and logistical preferences.

Convenience and Logistics

Spaceways.co.uk: The major selling point here is convenience. Spaceways handles the entire logistics chain. They collect your items from your home, store them, and then redeliver them when you need them back. This eliminates the need for you to rent a van, load and unload heavy boxes, or even travel to a storage facility. It’s particularly appealing for those in urban areas, without a car, or with limited mobility. The process is designed to be “sit back and relax” easy.
Traditional Self-Storage: Requires significantly more effort on the customer’s part. You are responsible for transporting your items to the facility, loading them into your rented unit, and then retrieving them when needed. This often involves renting a vehicle, seeking help from friends, or hiring professional movers. While more effort-intensive, it offers direct, instant access to your belongings during facility hours.

Cost Structure and Flexibility

Spaceways.co.uk: Operates on a “by-the-box” or “by-the-item” monthly fee. This model is highly flexible as you only pay for the exact number of boxes or items you store. For someone with just a few boxes of seasonal clothes or university belongings, this can be significantly cheaper than renting even the smallest self-storage unit, which typically starts at 10-15 sq ft. The pricing is transparent for their standard boxes (£8.10 for medium, £15.50 for large).
Traditional Self-Storage: Charges for a fixed amount of space (e.g., 25 sq ft unit, 50 sq ft unit). You pay for the entire unit, regardless of how much of it you actually fill. While this provides ample space for future additions, it can be less cost-effective if you have minimal items. However, for larger volumes of furniture, business stock, or whole house contents, a dedicated unit is usually the more economical choice.

Access and Control

Spaceways.co.uk: Offers no direct access to your stored items. If you need a specific item from a box, you have to request redelivery of that entire box or set of boxes. This means planning ahead for any items you might need to retrieve. This system is ideal for long-term storage of items you won’t need frequently.
Traditional Self-Storage: Provides 24/7 or extensive access to your unit. You hold the key (or have access codes) and can visit your belongings whenever the facility is open. This level of control is invaluable if you need frequent or urgent access to your stored items, or if you are using the unit for business inventory.

Security and Transparency

Spaceways.co.uk: Claims “Secure storage facilities” and mentions trusting their drivers. However, specific security measures (CCTV, alarms, climate control) are not detailed on the homepage, and crucially, explicit information on insurance coverage is missing. This lack of transparency around item protection is a significant area of concern for users.
Traditional Self-Storage: Facilities often provide detailed information on their security features (24-hour surveillance, individual unit alarms, controlled access, on-site staff). They also typically offer clear, optional insurance policies, or require proof of your own insurance, giving customers peace of mind about the protection of their valuable items. Companies like Big Yellow and Safestore make this information readily available.

In summary, if maximum convenience and flexible pricing for a few boxes are your priorities and you don’t need frequent access, Spaceways.co.uk could be a strong contender. However, if direct access, guaranteed security details, and clear insurance options are paramount, particularly for larger volumes or valuable items, a traditional self-storage provider like Big Yellow or Safestore would be the more reliable and transparent choice.

Frequently Asked Questions

What is Spaceways.co.uk?

Spaceways.co.uk is a UK-based storage service that offers collection and redelivery of items, primarily using a “by-the-box” model. They pick up your belongings from your home, store them in their facilities, and redeliver them across the UK when requested.

How does Spaceways.co.uk work?

You book your storage online, selecting the number and type of boxes/items. Spaceways then collects these items from your home. They store them securely, and when you need your items back, you log into your account to arrange redelivery to your desired UK location. Beautifulbetsy.co.uk Review

How much does Spaceways.co.uk cost?

Spaceways charges by the box or item per month. A medium box costs £8.10 per month, a large box costs £15.50 per month, and “other items” cost £15.72 per month, provided they are under 25kg and can be carried by their driver.

Does Spaceways.co.uk provide boxes?

Yes, Spaceways.co.uk can provide boxes. However, the cost of packaging materials will be added to your basket if you choose to use their boxes.

Can I use my own boxes with Spaceways.co.uk?

Yes, you can use your own boxes. You need to select the “other item” option when placing your order. Your own boxes must be no larger than 457mm x 457mm x 499mm and weigh no more than 25kg.

What are the dimensions of Spaceways.co.uk’s boxes?

Their medium boxes are 35cm (w) x 55cm (l) x 35cm (h), and their large boxes are 46.5cm (w) x 46.5cm (l) x 51.6cm (h).

How does collection work with Spaceways.co.uk?

Spaceways will text you a 1-hour collection window on the day of your booking, and the driver will call when they are outside. You need to ensure everything is packed and checked in before their arrival. Bglaw.co.uk Review

How does redelivery work with Spaceways.co.uk?

To get your items back, you log into your Spaceways account, select the items you want, and choose a delivery date. They will email a confirmation and text you on the day with your delivery time.

Is my property insured with Spaceways.co.uk?

The Spaceways.co.uk homepage does not explicitly state details about insurance coverage for stored items. It is crucial to contact them directly or review their full terms and conditions for information regarding insurance policies and liability for loss or damage.

What locations does Spaceways.co.uk serve?

Spaceways.co.uk states they cover storage needs “Wherever you are in the UK.” They list specific locations like Portsmouth, Southampton, Bournemouth, Brighton, Oxford, Cambridge, London, and many others in the South East of England.

Is Spaceways.co.uk good for students?

Yes, Spaceways.co.uk highlights a dedicated “Student Storage” solution, positioning it as an “affordable way for students to store their items during summer holidays.” Its collection and redelivery service is particularly convenient for students without personal transport.

What are the weight limits for items stored with Spaceways.co.uk?

Any item, including your own boxes under the “other item” option, must be no heavier than 25kg for their drivers to handle. Monstergroup.co.uk Review

How do I contact Spaceways.co.uk customer service?

You can contact Spaceways.co.uk by phone at 0800 1126 242, by email at [email protected], or via WhatsApp at 07835185773.

Can I cancel my Spaceways.co.uk subscription easily?

While the exact cancellation process isn’t detailed on the homepage, typically, you would log into your account or contact their customer service to arrange redelivery of your items and then formally cancel your monthly subscription. Notice periods and redelivery fees may apply.

What are some alternatives to Spaceways.co.uk for storage?

Alternatives include traditional self-storage companies like Big Yellow Self Storage and Safestore, which offer physical units and direct access. For home organisation, consider Heavy Duty Storage Boxes, Under Bed Storage Containers, or Shelving Units.

Does Spaceways.co.uk offer climate-controlled storage?

The homepage does not provide specific details on whether their storage facilities are climate-controlled. This information would typically be found in a more detailed FAQ or terms and conditions section. Frost.co.uk Review

How long can I store items with Spaceways.co.uk?

Spaceways operates on a monthly subscription basis, suggesting you can store items for as long as you continue paying the monthly fee. There’s no apparent minimum or maximum duration mentioned on the homepage.

Are there any hidden fees with Spaceways.co.uk?

While the monthly box fees are clear, potential additional costs such as packaging materials (if using their boxes) and redelivery fees are indicated or implied. It’s advisable to get a full quote and review terms for any other charges.

What if I need to access only one item from a box?

With Spaceways’ “by-the-box” model, you generally request redelivery of the entire box or boxes you need access to, rather than individual items within them. This means you would need to plan ahead for any specific items.

Does Spaceways.co.uk offer business storage solutions?

While the homepage primarily focuses on personal and student storage, many “by-the-box” services also cater to small businesses for archiving or storing seasonal stock. It would be best to contact Spaceways directly to inquire about specific business storage options.

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