How to Cancel cerascreen.co.uk Subscription

While cerascreen.co.uk primarily sells one-off test kits rather than recurring subscriptions for the tests themselves, they do offer services like “Nutritional Coaching” which could potentially be structured as a subscription or a package deal over a period. Furthermore, signing up for their newsletter implies a recurring email subscription. It’s crucial to understand how to cancel any ongoing commitments, whether for coaching services or marketing communications.

Cancelling Nutritional Coaching or Ongoing Services

If you’ve opted for nutritional coaching or any other service that might involve a continuous relationship with cerascreen.co.uk, the cancellation process typically involves direct communication.

1. Review Your Agreement: The first step is always to review the terms and conditions or the service agreement you signed up for. This document should outline the cancellation policy, including notice periods, potential penalties, and the method of cancellation.
2. Contact Customer Support: The most direct way to cancel is to contact cerascreen.co.uk’s customer support.
   • Email: They list a customer support email on their homepage: [email protected]. Clearly state your intention to cancel and provide all necessary account details (e.g., name, email, order number, service purchased).
   • Phone: A phone number is also provided: +44 330 822 4289 (Monday-Friday, 08:00-13:00 UK time). A phone call allows for immediate confirmation and can sometimes resolve issues quicker. Remember to get a confirmation number or email.
3. Check for Confirmation: Always ensure you receive a written confirmation of your cancellation. This serves as proof in case of any future billing disputes.

Unsubscribing from Newsletters

For marketing communications, like their newsletter, the process is usually simpler.

1. Locate the “Unsubscribe” Link: Every legitimate marketing email is legally required to include an “unsubscribe” link, usually at the very bottom of the email.
2. Click and Confirm: Click this link. You might be taken to a page where you confirm your decision or briefly state why you’re unsubscribing.
3. Allow Processing Time: It can take a few days for the unsubscribe request to be fully processed, so you might receive one or two more emails before they stop entirely.

General Advice for Cancellations

• Act Promptly: The sooner you initiate a cancellation, the less likely you are to incur further charges, especially if there’s a notice period.
• Keep Records: Save all correspondence, including emails and screenshots of cancellation confirmations.
• Check Bank Statements: After cancelling, monitor your bank or credit card statements for a few billing cycles to ensure no further charges are applied. If charges persist, contact your bank to dispute them.

While cerascreen.co.uk appears to be a legitimate business, understanding their cancellation policies for any ongoing services is essential for consumer protection.