Zalando.com FAQ

What is Zalando.com?

Zalando.com is the primary gateway website for Zalando SE, a large European online fashion and lifestyle retailer.

Read more about zalando.com:
Understanding Zalando.com Review & First Look
Is Zalando.com Legit? Assessing Trust and Operational Structure
Zalando.com Alternatives: Ethical E-commerce Considerations
Examining Zalando Company: Structure, Scope, and Business Model
Zalando.com Complaint Handling and Customer Support
How to Cancel Zalando.com Order or Return Items
Is Zalando.com a Scam? Unpacking Consumer Concerns
Zalando.com Login and Account Management
Zalando.com Pricing and Payment Options
Zalando.com vs. Competitors: A Comparative Analysis

It serves to direct users to their specific country-based Zalando online stores (e.g., zalando.de for Germany, zalando.co.uk for the UK), rather than being a direct shopping portal itself.

Which countries does Zalando operate in?

Zalando operates in many European countries, including Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom. Zalando.com vs. Competitors: A Comparative Analysis

Can I shop directly on Zalando.com?

No, you cannot shop directly on Zalando.com.

This domain acts as a redirector, guiding you to the localized Zalando website for your country, where you can then browse products, add to cart, and make purchases.

Is Zalando a legitimate company?

Yes, Zalando is a legitimate and well-established company.

Zalando SE is a publicly traded company listed on the Frankfurt Stock Exchange (FWB: ZALG), headquartered in Berlin, Germany, and operates extensively across Europe.

How do I find the Zalando store for my country?

On Zalando.com, you will see a list of countries. Zalando.com Pricing and Payment Options

Simply click on your country’s name, and you will be redirected to the specific Zalando website for that region (e.g., zalando.fr for France).

Where can I find Zalando’s legal information?

Zalando.com features a “Legal notice” link at the bottom of the page, which typically directs to Zalando’s German impressum, providing legal company details as required by German law.

More comprehensive policies (privacy, terms and conditions) are found on the regional country sites.

Does Zalando offer sustainable or ethical fashion options?

While Zalando.com itself doesn’t highlight this, the company (Zalando SE) has a corporate “do.MORE” sustainability strategy.

On its regional shopping sites, you can often find filters for “sustainable” products or read more about their commitments in their corporate sustainability reports. Zalando.com Login and Account Management

What are common complaints about Zalando?

Common complaints often relate to delivery delays, issues with returns and refunds processing, occasional product quality discrepancies, and customer service responsiveness.

These are typical operational challenges for large e-commerce businesses.

How do I contact Zalando customer service?

To contact Zalando customer service, you must go to the specific Zalando website for your country (e.g., zalando.es for Spain). Each regional site has its own “Help Center” or “Contact Us” section with local phone numbers, live chat, or email options.

How do I cancel an order on Zalando?

To cancel an order, log into your account on the relevant country’s Zalando website and go to “My Orders.” If the order has not yet entered the shipping phase, you might see a “Cancel Order” button.

If not, it’s too late to cancel directly, and you’ll need to return the item upon delivery. Is Zalando.com a Scam? Unpacking Consumer Concerns

What is Zalando’s return policy?

Zalando typically offers a generous return policy, often allowing returns within 100 days of purchase for most items, provided they are in their original, unworn condition with all tags attached.

The exact policy details and return process can be found on your country’s Zalando website.

How do I return items to Zalando?

Log into your account on your country’s Zalando website, select the items you wish to return from “My Orders,” generate a prepaid return label, package the items, and drop them off at the designated return point. Keep your proof of postage.

What payment methods does Zalando accept?

Payment methods vary by country but generally include major credit/debit cards (Visa, MasterCard, Amex), PayPal, and local options like Klarna (Pay Later/Installments), or purchase on account (invoice). Always check the payment options specific to your regional Zalando site.

Does Zalando offer “Buy Now, Pay Later” options?

Yes, Zalando often partners with services like Klarna to offer “Buy Now, Pay Later” (BNPL) options in many European markets. How to Cancel Zalando.com Order or Return Items

It’s important to review the terms and conditions of these services for any fees or interest implications, especially for those concerned with ethical financial practices.

What is Zalando Plus?

Zalando Plus is a premium membership service offered in some markets that provides benefits such as faster delivery, early access to sales, and exclusive deals.

It’s a subscription service managed through your account on the specific regional Zalando site where it’s offered.

Who are Zalando’s main competitors?

Zalando’s main competitors include other major online fashion retailers like ASOS, fast-fashion giants like H&M and Zara, and general e-commerce platforms with strong fashion offerings like Amazon.

Zalando.com Complaint Handling and Customer Support

Does Zalando have physical stores?

No, Zalando primarily operates as an online-only retailer.

While it has pop-up shops or showrooms occasionally, its core business model is entirely digital.

What is the Zalando company’s vision?

Zalando’s corporate vision, as stated in its corporate communications, is often centered around becoming the “Starting Point for Fashion” in Europe, aiming to offer a seamless and personalized fashion experience.

Is Zalando.co.uk the same as Zalando.com?

Zalando.co.uk is the specific Zalando online store for customers in the United Kingdom.

Zalando.com is the overarching gateway that directs users to region-specific sites like Zalando.co.uk. Examining Zalando Company: Structure, Scope, and Business Model

How many employees does Zalando have?

As of 2023, Zalando SE reported employing over 17,000 people across its various operations, including headquarters, tech hubs, and logistics centers throughout Europe.