Best Infor Xi Consulting Providers (2025)

It’s about partnering with firms that offer strategic vision, deep industry knowledge, and a proven track record of delivering transformative results.

Our top picks for Infor Xi consulting providers in 2025 are Infor Professional Services, Avaap, Bails & Associates, Logicalis, RPI Consultants, CBoss, and Grant Thornton.

These firms stand out for their comprehensive approach, combining technical prowess with a focus on business process optimization and change management, ensuring your Infor investment truly pays off.

Here’s a comparison of the top Infor Xi consulting providers:

• Infor Professional Services

  0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

  Amazon.com: Check Amazon for Best Infor Xi Latest Discussions & Reviews:

  • Key Features: Direct from the source, unparalleled deep knowledge of Infor CloudSuite products, direct access to Infor R&D and product roadmaps, comprehensive implementation and optimization services, global reach.
  • Average Price: Typically higher, project-based pricing, can range from $250-$400+ per hour depending on specialist level and project scope.
  • Pros: Ultimate authority on Infor products, seamless integration with Infor support, often involved in new product rollouts, strong methodology.
  • Cons: Can be less flexible on pricing, might have longer lead times for specific resources, sometimes less focused on broader business transformation outside of Infor’s direct scope.

• Avaap

  • Key Features: Specializes heavily in Infor, particularly Public Sector, Healthcare, and Manufacturing, strong focus on change management and user adoption, robust post-go-live support, recognized Infor Global Partner.
  • Average Price: Competitive, often project-based or fixed-bid for specific modules. hourly rates typically $200-$350.
  • Pros: Deep industry-specific expertise, strong emphasis on realizing ROI, excellent reputation for client satisfaction, comprehensive training programs.
  • Cons: Primarily focused on North America, may have less presence in niche international markets, can be heavily booked.

• Bails & Associates

  • Key Features: Long-standing Infor partner with deep expertise across various Infor ERPs including M3, LN, S3, and CloudSuite, focus on complex migrations and integrations, strong technical team, personalized approach.
  • Average Price: Generally competitive, project-specific quotes. hourly rates usually in the $190-$320 range.
  • Pros: Highly experienced team, strong technical problem-solving capabilities, adaptable to client-specific needs, good for legacy Infor system upgrades.
  • Cons: Website could be more detailed, may not have the same global footprint as larger firms, some clients report resource availability can fluctuate.

• Logicalis

  • Key Features: Global IT solutions provider with a dedicated Infor practice, focus on digital transformation, cloud strategy, and infrastructure optimization alongside Infor implementation, strong managed services offerings.
  • Average Price: Varies significantly based on scope infrastructure vs. pure consulting. consulting rates typically $220-$380 per hour.
  • Pros: Holistic approach to IT, can manage both Infor implementation and underlying infrastructure, strong cybersecurity and data management expertise, global presence.
  • Cons: Infor consulting might be one of many offerings, potentially less hyper-specialized than pure-play Infor firms, may push broader IT solutions.

• RPI Consultants

  • Key Features: Infor Alliance Partner with a strong focus on Public Sector, Healthcare, and HCM, known for their deep technical and functional expertise, particularly in Infor Lawson S3 and CloudSuite HCM, extensive content resources blogs, webinars.
  • Average Price: Project-based and hourly. rates often around $180-$300 per hour.
  • Pros: Highly regarded for Lawson expertise, strong community engagement, excellent training and support, pragmatic approach to problem-solving.
  • Cons: While expanding, core strength remains in specific Infor product lines, not as broad a generalist as some larger consultancies.

• CBoss

  • Key Features: Specializes in Infor CloudSuite Financials & Supply Management FSM and HCM, strong focus on process improvement and optimization, delivers tailored solutions, and offers comprehensive post-implementation support.
  • Average Price: Competitive project rates. hourly rates generally $170-$290.
  • Pros: Deep functional expertise in FSM and HCM, personalized service, good track record with mid-market clients, responsive and client-focused.
  • Cons: Smaller firm compared to some, less international reach, primarily focused on specific Infor modules.

• Grant Thornton

  • Key Features: Global professional services network with a dedicated Infor practice, combines technical Infor expertise with broader business consulting e.g., finance transformation, supply chain optimization, strong change management capabilities, and industry insights.
  • Average Price: Generally higher due to comprehensive nature. project-based or fixed-bid for larger engagements. hourly rates can range from $280-$450+.
  • Pros: Offers a holistic view of business challenges, leverages global resources, strong in regulatory compliance and financial advisory alongside Infor, robust methodology.
  • Cons: Can be a premium service, may be overkill for smaller, straightforward implementations, less hyper-focused solely on Infor than boutique firms.

Understanding the Evolving Landscape of Infor CloudSuite Xi in 2025

The world of enterprise software is in constant motion, and Infor CloudSuite, formerly known as Infor Xi, is no exception. For 2025, businesses leveraging or considering Infor need to understand that this isn’t just an ERP. it’s a comprehensive suite designed for industry-specific needs, deeply integrated with powerful technologies like Infor OS Operating Service and Infor Birst for analytics. The “Xi” moniker might have faded, but the underlying principle of interconnected, cloud-native applications remains central. This evolution means that choosing the right consulting partner is more critical than ever. It’s not just about installing software. it’s about optimizing workflows, leveraging data, and fostering a culture of continuous improvement within your organization. The best providers understand that Infor CloudSuite is a journey, not a destination, requiring ongoing support and strategic guidance.

The Shift from On-Premise to Cloud-Native Solutions

One of the most significant shifts impacting Infor users is the undeniable move to cloud-native solutions. Gone are the days when companies meticulously managed their own servers and infrastructure for ERP systems. Infor’s strategic push towards multi-tenant cloud environments offers compelling advantages: reduced IT overhead, automatic updates, enhanced security, and greater scalability.

• Key Benefits of Cloud-Native Infor:
  • Always Current: Access to the latest features, security patches, and compliance updates without manual upgrades.
  • Scalability: Easily scale resources up or down based on business needs, avoiding costly infrastructure overhauls.
  • Accessibility: Secure access from anywhere, supporting remote workforces and global operations.
  • Reduced TCO: Lower total cost of ownership by eliminating large upfront hardware investments and ongoing maintenance.

Consulting providers in 2025 must demonstrate deep expertise in migrating legacy Infor systems to the cloud, as well as optimizing existing cloud deployments.

This includes understanding the nuances of Infor OS, Data Lake, and the various industry-specific CloudSuite editions e.g., CloudSuite Industrial, CloudSuite Financials & Supply Management, CloudSuite HCM, etc..

The Rise of Industry-Specific CloudSuites

Infor’s core philosophy revolves around delivering “purpose-built” solutions for specific industries. This isn’t just marketing jargon. it means that an Infor CloudSuite solution for manufacturing has different functionalities and pre-built integrations than one designed for healthcare or public sector. This industry-specific approach is a significant differentiator for Infor. Best WordPress Theme Free (2025)

• Examples of Industry Focus:
  • Manufacturing: CloudSuite Industrial SyteLine, M3, LN for discrete, process, and mixed-mode manufacturing.
  • Healthcare: CloudSuite Healthcare for patient management, financials, and supply chain.
  • Public Sector: CloudSuite Public Sector for government and education.
  • Fashion: CloudSuite Fashion for design, production, and retail.

A top Infor consulting provider in 2025 won’t just know Infor. they’ll deeply understand your specific industry’s challenges, regulatory requirements, and best practices. This specialized knowledge is crucial for configuring Infor CloudSuite to deliver maximum value, rather than just a generic implementation. It’s about speaking your language and anticipating your unique operational hurdles.

Key Considerations When Selecting an Infor Xi Consulting Partner

Choosing the right Infor CloudSuite consulting partner is a pivotal decision that can make or break your ERP project. It’s not just about technical prowess.

It’s about finding a strategic ally who understands your business, shares your vision, and has the expertise to navigate the complexities of a major transformation.

Think of it like choosing a co-pilot for a complex flight.

You need someone who knows the aircraft inside out but also understands the destination and potential turbulence. Drawing Software Free (2025)

Depth of Technical and Functional Expertise

This might seem obvious, but it’s paramount. A consulting firm needs to demonstrate comprehensive knowledge of the Infor CloudSuite ecosystem, not just a single module. This includes Infor OS, Data Lake, Birst analytics, and the specific CloudSuite applications relevant to your industry.

• What to Look For:
  • Certifications: Are their consultants Infor certified in the specific modules you’re implementing?
  • Module Specialization: Do they have deep expertise in your primary areas e.g., Financials, HCM, Supply Chain, Manufacturing?
  • Version Experience: Have they worked extensively with the latest cloud-native versions of Infor CloudSuite? Avoid firms still primarily focused on outdated on-premise versions unless that’s your specific migration need.

Don’t hesitate to ask for resumes of the actual consultants who would be assigned to your project. Look for a blend of technical architects, functional experts, and project managers. A strong team often has individuals with prior experience directly at Infor or from similar industry backgrounds.

Industry-Specific Knowledge and Best Practices

• Why it Matters:
  • Accelerated Implementation: Industry best practices can streamline blueprinting and configuration, reducing project timelines.
  • Optimized Workflows: Consultants with industry acumen can identify process inefficiencies and suggest Infor configurations that align with leading practices.
  • Regulatory Compliance: Understanding industry regulations e.g., FDA, HIPAA, SOX is crucial for proper system setup and reporting.
  • Real-World Scenarios: They can provide valuable insights from similar projects within your industry, avoiding common pitfalls.

Ask prospective partners for case studies from clients in your industry. Engage them in discussions about your specific business challenges and see if their proposed solutions align with your strategic goals, not just generic ERP advice.

Project Methodology and Change Management Capabilities

An Infor CloudSuite implementation is as much about people and processes as it is about technology. A stellar consulting partner will have a robust, proven project methodology that encompasses more than just technical deployment. It should include strong elements of project governance, risk management, and, critically, change management.

• Core Components of a Strong Methodology:
  • Discovery & Planning: Thorough analysis of current state, clear definition of future state, and detailed project roadmap.
  • Design & Configuration: Collaborative approach to tailor Infor to your specific needs, leveraging standard functionalities where possible.
  • Testing: Comprehensive testing strategies unit, integration, user acceptance to ensure system stability and functionality.
  • Training & Adoption: Effective training programs for end-users and strategies to ensure high user adoption rates.
  • Go-Live & Post-Go-Live Support: Seamless transition to the new system and continued support for stabilization and optimization.

Change management is often the unsung hero of successful ERP projects. Without it, even the most technically perfect implementation can fail due to user resistance. A good consultant will have dedicated change management resources and strategies to help your employees embrace the new system. This includes communication plans, stakeholder engagement, and identifying change champions within your organization. Ask them about their approach to user training and how they ensure long-term adoption. Salesforce Crm Document Generation Software (2025)

Reputation, References, and Client Support

In the consulting world, reputation is everything. Look for firms with a strong track record of successful Infor implementations and positive client testimonials. Don’t just rely on marketing materials. ask for references and speak directly with their past clients.

• What to Investigate:
  • Client Satisfaction: How do previous clients rate their experience? Were projects delivered on time and within budget?
  • Responsiveness: How quickly do they respond to issues and inquiries? Is there clear communication throughout the project?
  • Post-Implementation Support: What kind of support do they offer after go-live? Do they provide ongoing optimization services or managed services?
  • Partnership Status: Are they an official Infor Alliance Partner or Global Partner? This often indicates a closer relationship with Infor and access to early information and resources.

A firm’s ability to provide ongoing support and partnership after the initial implementation is a critical, yet often overlooked, factor. The best relationships are long-term, focusing on continuous improvement and maximizing your Infor investment over time. This might involve additional training, system enhancements, or strategic guidance as your business evolves.

The Strategic Imperative of Infor OS and Data Lake

Infor OS Operating Service is the technological backbone that underpins the entire Infor CloudSuite ecosystem. It’s not just a collection of tools.

It’s a unified platform that integrates applications, manages data, facilitates workflows, and provides a consistent user experience.

For 2025, any top-tier Infor consulting provider must demonstrate profound expertise in Infor OS, as it’s the glue that holds everything together and unlocks true digital transformation. Web Analytics Tools Free (2025)

Think of it as the central nervous system for all your Infor applications.

Leveraging Infor OS for Integration and Automation

Infor OS acts as the central hub for integrating all Infor applications with each other, as well as with third-party systems. It’s built on the Infor ION Intelligent Open Network platform, which uses a publish-subscribe model to exchange messages between applications. This allows for seamless data flow and process orchestration across your enterprise.

• Key Infor OS Components and Their Value:
  • Infor ION: Facilitates enterprise-wide integration, allowing data and processes to flow smoothly between Infor applications and external systems. This is critical for creating a truly connected enterprise.
  • Infor Ming.le: A collaborative platform that provides a unified user experience, bringing together business processes, social collaboration, and alerts. It’s like a central dashboard for all your Infor activities.
  • Infor Document Management IDM: Manages all business-critical documents, linking them directly to relevant transactions and processes within Infor applications. This drastically improves efficiency and compliance.
  • Infor Process Automation IPA: Automates complex business workflows, reducing manual effort and improving efficiency. From purchase requisition approvals to invoice processing, IPA streamlines operations.
  • Infor Search: Provides a powerful enterprise search capability across all connected Infor applications and documents, ensuring users can quickly find the information they need.

A skilled Infor consultant will not only understand these components but also know how to strategically deploy them to automate repetitive tasks, improve data accuracy, and enhance cross-departmental collaboration. They can help you design workflows that leverage Infor OS to its full potential, transforming your operations.

Unlocking Insights with Infor Data Lake and Birst Analytics

The Infor Data Lake, powered by Amazon Web Services AWS, serves as a centralized repository for all your Infor data, both structured and unstructured. It collects data from all your Infor applications and can also ingest data from external sources. This vast pool of raw data is then fed into Infor Birst, Infor’s robust business intelligence and analytics platform.

Free Iphone Password Manager (2025)

• The Power of Data Lake + Birst:
  • Unified Data Source: The Data Lake eliminates data silos, providing a single source of truth for all your operational and financial data.
  • Advanced Analytics: Birst allows users to perform sophisticated data analysis, create custom dashboards, and generate insightful reports without heavy IT intervention.
  • Predictive Capabilities: With a rich data set in the Data Lake, Birst can be leveraged for predictive analytics, identifying trends and forecasting future outcomes e.g., demand forecasting, predictive maintenance.
  • Actionable Insights: The ultimate goal is to transform raw data into actionable insights that drive better business decisions, from optimizing supply chains to identifying cost savings.

Consultants specializing in Infor Data Lake and Birst will guide you through data governance strategies, help you define key performance indicators KPIs, and build compelling dashboards that provide real-time visibility into your business performance. They can help you move beyond traditional reporting to a more proactive, data-driven decision-making culture. This capability is increasingly important in competitive markets, where quick, informed decisions can be a significant differentiator.

Maximizing ROI with Infor CloudSuite: Beyond Implementation

The journey with Infor CloudSuite doesn’t end at go-live. In fact, that’s often where the real work begins.

Maximizing your return on investment ROI requires a continuous focus on optimization, user adoption, and strategic evolution of your Infor platform.

The best Infor consulting providers understand this continuum and offer services that extend far beyond initial implementation, helping you unlock the full, long-term value of your investment.

Think of it as tuning a high-performance engine for peak efficiency long after it’s left the factory. Free Website Analytics Tool (2025)

Post-Implementation Optimization and Continuous Improvement

• Areas for Post-Implementation Optimization:
  • Process Refinement: Re-evaluate existing workflows within Infor to identify bottlenecks or opportunities for further automation.
  • Performance Tuning: Optimize system performance, reports, and integrations to ensure efficient operation.
  • Feature Adoption: Ensure users are leveraging all relevant Infor functionalities and explore newly released features that could add value.
  • Data Quality Management: Implement ongoing strategies to maintain high data quality within Infor, which is crucial for accurate reporting and decision-making.
  • Security Audits: Regularly review security settings and user access permissions to maintain data integrity and compliance.

Many consulting firms offer “health checks” or “system audits” post-go-live. These are invaluable for identifying areas where your Infor system can be further optimized, potentially leading to greater efficiency, cost savings, or improved decision-making.

User Adoption Strategies and Training Programs

Even the most perfectly configured Infor system is useless if your employees don’t use it effectively. High user adoption is paramount for realizing ROI. A top consulting provider will emphasize robust training programs and ongoing support to ensure your team is proficient and comfortable with the new system.

• Effective User Adoption Strategies:
  • Tailored Training: Moving beyond generic training to programs specific to job roles and workflows within your organization.
  • Training Modalities: Offering a mix of in-person workshops, online modules, video tutorials, and quick reference guides.
  • Change Champions Network: Identifying and empowering internal champions who can support their peers and reinforce positive change.
  • Help Desk Support: Establishing clear channels for users to get assistance with questions or issues.
  • Continuous Feedback Loop: Regularly soliciting feedback from users to identify pain points and areas for further training or system adjustment.
  • Gamification/Incentives: In some cases, light gamification or recognition programs can encourage early adoption and proficiency.

Remember, training isn’t a one-time event.

As Infor CloudSuite evolves and your business changes, so too should your training approach.

The best consultants act as partners in this ongoing learning journey, providing resources and strategies to keep your workforce engaged and proficient. Plagerism Checker Seo (2025)

Managed Services and Long-Term Partnership

For many organizations, maintaining an in-house team with deep Infor expertise can be challenging and costly. This is where managed services come into play. Many top Infor consulting providers offer ongoing support, maintenance, and optimization services, allowing your internal IT team to focus on strategic initiatives.

• Benefits of Managed Services:
  • Expert Support: Access to a team of Infor specialists without the overhead of hiring full-time staff.
  • Proactive Monitoring: Continuous monitoring of your Infor system for performance issues, security vulnerabilities, and data anomalies.
  • Application Management: Handling routine tasks like user administration, report modifications, and minor configuration changes.
  • Strategic Guidance: Ongoing advice on leveraging new Infor features, planning upgrades, and aligning your Infor roadmap with business goals.
  • Cost Predictability: Often delivered through a fixed monthly fee, providing budget stability.

A long-term partnership with your Infor consultant is about more than just support.

It’s about having a strategic advisor who understands your business deeply and can help you continuously evolve your Infor platform to meet future challenges and opportunities.

This relationship becomes invaluable as your business grows and your technological needs become more sophisticated.

The Future of Infor CloudSuite: AI, Automation, and Industry 4.0

The trajectory of Infor CloudSuite in 2025 and beyond is clearly aimed at incorporating cutting-edge technologies like Artificial Intelligence AI, advanced automation, and deeper integration with Industry 4.0 initiatives. This isn’t just about buzzwords. Klantacquisitie (2025)

It’s about delivering tangible business value through predictive capabilities, hyper-efficient operations, and truly intelligent decision-making.

Top Infor consulting providers are not just keeping pace with these trends.

They are actively guiding their clients in adopting them.

Think of it as upgrading from a GPS to a self-driving car – it’s about autonomous intelligence that helps you navigate complex terrains.

Embedding AI and Machine Learning into Infor CloudSuite

Infor is aggressively embedding AI and Machine Learning ML capabilities directly into its CloudSuite applications through Infor Coleman AI. Coleman isn’t a standalone product. it’s an intelligent assistant and a layer of cognitive capabilities woven throughout the Infor ecosystem. It learns from your data and behaviors to provide insights, automate tasks, and enhance user experience. Best Mattress For Floor Bed (2025)

• Examples of Coleman AI in Action:
  • Predictive Maintenance: In manufacturing, Coleman can analyze sensor data to predict equipment failures before they occur, enabling proactive maintenance and reducing downtime.
  • Demand Forecasting: In supply chain management, Coleman can analyze historical sales data, seasonality, and external factors to provide more accurate demand forecasts, optimizing inventory levels.
  • Intelligent Automation: Automating routine tasks like invoice matching, expense approvals, or customer service inquiries, freeing up human resources for more complex activities.
  • Personalized User Experience: Coleman can learn user preferences and suggest relevant information, reports, or workflows, improving efficiency.
  • Chatbots: Natural language processing NLP enables Coleman-powered chatbots to answer user questions, retrieve data, and initiate workflows directly from chat interfaces.

Consultants leading the charge in 2025 will be adept at helping organizations identify use cases for Coleman AI within their specific industry, configuring these capabilities, and guiding businesses on how to leverage AI to gain a competitive edge.

This involves understanding your operational data and identifying where AI can provide the greatest impact.

Advanced Automation and Robotics Process Automation RPA

While Infor Process Automation IPA within Infor OS handles workflow automation, the broader trend of Robotics Process Automation RPA is also highly relevant. RPA involves using software robots to automate repetitive, rules-based tasks that typically involve human interaction with digital systems, even outside of Infor. When combined, IPA and RPA offer a powerful combination for end-to-end automation.

• How RPA Complements Infor:
  • Bridging System Gaps: RPA can automate data entry or reconciliation tasks between Infor and other legacy systems that aren’t easily integrated via APIs.
  • Legacy System Interactions: For companies with a mix of modern Infor CloudSuite and older, non-Infor applications, RPA can automate interactions with those older systems.
  • High-Volume, Repetitive Tasks: Automating tasks like mass data updates, report generation, or cross-system data validation.
  • Enhanced Data Accuracy: Robots reduce human error in repetitive data handling tasks.

They’ll help you identify “automation opportunities” that yield the greatest ROI.

Connecting Infor to Industry 4.0 Initiatives

Industry 4.0 refers to the fourth industrial revolution, characterized by the convergence of digital, physical, and biological systems. For businesses, this means the Internet of Things IoT, Big Data, Cloud Computing, AI, and Cyber-Physical Systems are transforming manufacturing, supply chains, and asset management. Infor CloudSuite, particularly its manufacturing and supply chain modules, is designed to be a core component of this revolution. Antifungal Cream Best For Ringworm (2025)

• Infor’s Role in Industry 4.0:
  • IoT Integration: Infor CloudSuite can integrate with IoT sensors on machinery to collect real-time data on performance, utilization, and maintenance needs.
  • Digital Twins: Creating digital replicas of physical assets or processes within Infor to simulate scenarios, predict outcomes, and optimize operations.
  • Smart Factories: Connecting production lines, supply chain logistics, and business operations through Infor to create a highly optimized and responsive manufacturing environment.
  • Predictive Quality: Using data from production and quality control to predict potential defects and improve product quality.
  • Optimized Supply Chains: Leveraging real-time data and AI to make supply chains more resilient, transparent, and efficient, from sourcing to delivery.

The most valuable Infor consultants will be those who can help you map your Industry 4.0 vision to your Infor CloudSuite capabilities.

They’ll advise on how to integrate IoT data, leverage Infor Data Lake for advanced analytics, and implement AI-driven insights to achieve truly intelligent operations.

This is about moving beyond basic ERP functionality to a future where your Infor system is a key enabler of your smart enterprise.

Project Management Excellence in Infor Implementations

A successful Infor CloudSuite implementation hinges not just on the technical prowess of the consultants but fundamentally on superior project management. Without robust planning, clear communication, rigorous scope control, and proactive risk mitigation, even the most skilled technical team can falter. For 2025, the hallmark of the best Infor consulting providers is their unwavering commitment to project management excellence, ensuring projects are delivered on time, within budget, and to the desired specifications. This is the scaffolding that holds the entire structure together.

Methodologies for Success: Agile vs. Waterfall in Infor Projects

• Waterfall Approach Traditional: Lotrimin How Long To Work (2025)

  • Characteristics: Linear, sequential phases requirements, design, build, test, deploy. Each phase must be completed before the next begins.
  • Pros: Clear documentation, well-defined scope from the outset, easier to track progress against a rigid plan.
  • Cons: Less flexible to changes, potential for late discovery of issues, can lead to lengthy projects before any tangible value is seen.
  • When it fits Infor: Suitable for highly complex, large-scale, fixed-scope implementations where requirements are extremely stable and unlikely to change significantly.

• Agile Approach Iterative:

  • Characteristics: Iterative and incremental development in “sprints,” with continuous feedback and adaptation. Focus on delivering working software frequently.
  • Pros: High flexibility, quick response to changes, early value delivery, increased stakeholder engagement, improved user adoption through continuous feedback.
  • Cons: Can be challenging for very large, globally dispersed teams, requires strong communication and self-organizing teams, scope creep can be a risk if not managed well.
  • When it fits Infor: Increasingly popular for CloudSuite implementations, especially when leveraging standard functionalities, requiring rapid iteration, or for modular deployments e.g., implementing HCM first, then Financials.

The best Infor consulting providers often employ a hybrid approach, incorporating elements of both. They might use a Waterfall-like approach for initial discovery and blueprinting to define the overall scope, then switch to agile sprints for configuration, testing, and deployment of specific modules. This provides the best of both worlds: structured planning with iterative flexibility. Ask your prospective consultants about their specific project methodology and how they adapt it to different project complexities.

Effective Communication and Stakeholder Engagement

Communication is the lifeblood of any successful ERP project. An Infor implementation involves multiple stakeholders: executive sponsors, functional teams, IT, end-users, and often third-party vendors. Clear, consistent, and transparent communication is non-negotiable.

• Key Communication Strategies:
  • Defined Communication Plan: Outlining who communicates what, when, to whom, and through which channels.
  • Regular Status Meetings: Daily stand-ups for agile sprints, weekly core team meetings, bi-weekly steering committee meetings.
  • Centralized Information Hub: A shared repository for project documents, decisions, and progress reports.
  • Transparent Reporting: Clear dashboards and reports on project status, risks, and budget.
  • Active Listening: Consultants who genuinely listen to client concerns and feedback, adapting their approach as needed.

Stakeholder engagement goes beyond mere communication. it’s about actively involving key individuals and departments in the decision-making process. This fosters a sense of ownership, reduces resistance to change, and ensures the system truly meets the organization’s needs. The best consultants excel at managing expectations, resolving conflicts, and building consensus across diverse groups. They understand that a project isn’t just about software. it’s about people.

Risk Management and Contingency Planning

Every large-scale ERP implementation, including Infor CloudSuite, comes with inherent risks. These can range from scope creep and budget overruns to technical challenges and user resistance. A mature consulting firm will have a proactive and robust risk management framework in place. Best Zippered Mattress Protector For Bed Bugs (2025)

• Elements of a Strong Risk Management Plan:
  • Risk Identification: Continuously identifying potential risks throughout the project lifecycle e.g., resource availability, data migration issues, integration complexities, scope changes.
  • Risk Assessment: Evaluating the likelihood and impact of each identified risk.
  • Mitigation Strategies: Developing concrete plans to prevent risks from occurring or to minimize their impact if they do.
  • Contingency Planning: Having backup plans in place for critical path items.
  • Regular Monitoring and Reporting: Tracking identified risks and their mitigation statuses, escalating critical risks to leadership.
  • Change Control Process: A formal process for evaluating, approving, and managing changes to the project scope, timeline, or budget. This is crucial for preventing uncontrolled “scope creep.”

The ability to identify, assess, and mitigate risks is a hallmark of an experienced Infor consulting provider.

They won’t promise a completely smooth ride no major project ever is, but they will demonstrate a clear understanding of potential pitfalls and a well-defined strategy for navigating them.

This proactive approach saves time, money, and headaches in the long run.

Training, Support, and User Adoption: The Human Element of Infor Xi Success

A technologically brilliant Infor CloudSuite implementation means little if your people don’t use it effectively.

The “human element” of an ERP project—comprising comprehensive training, robust ongoing support, and strategic user adoption initiatives—is often the most critical factor for realizing ROI. Best Mattress Switzerland (2025)

For 2025, the best Infor consulting providers recognize this reality and invest heavily in ensuring your workforce embraces and masters the new system.

It’s about empowering your team, not just installing software.

Designing Effective Training Programs for Diverse User Groups

Effective training is not a one-size-fits-all endeavor. Different user groups within your organization will interact with Infor CloudSuite in varied ways, from executives needing high-level dashboards to data entry clerks performing routine transactions. A top consultant will design tailored training programs that resonate with each audience.

• Key Principles of Effective Infor Training:
  • Role-Based Training: Deliver training specific to job functions e.g., finance users, HR users, supply chain managers, production operators. This makes the content directly relevant and actionable.
  • Blended Learning Approaches: Combine various formats such as:
    • Instructor-Led Training ILT: Hands-on workshops, virtual classrooms.
    • E-Learning Modules: Self-paced online courses for flexibility.
    • Quick Reference Guides QRGs: Short, printable guides for common tasks.
    • Video Tutorials: Walkthroughs of key processes within Infor.
    • Sandbox Environments: Dedicated training instances of Infor CloudSuite for hands-on practice without impacting live data.
  • “Train the Trainer” Programs: Empowering internal subject matter experts SMEs to become Infor champions and trainers, ensuring sustainable knowledge transfer.
  • Post-Training Reinforcement: Follow-up sessions, FAQs, and ongoing support to solidify learning and address new questions.
  • Focus on “Why”: Explain not just how to use the system, but why processes are changing and the benefits to the individual and the organization.

The goal isn’t just to teach button clicks, but to foster understanding and confidence.

The best consultants will work with your internal teams to identify key users, develop realistic scenarios, and create training materials that are relevant and engaging, avoiding generic content. 5-star Hotel Mattress Brands (2025)

Establishing Robust Post-Go-Live Support Mechanisms

The period immediately following go-live is often referred to as the “hypercare” phase. This is when users are transitioning from training to real-world application, and comprehensive support is crucial. A leading Infor consulting provider will have a clear, structured plan for post-go-live support to address issues swiftly and minimize disruption.

• Essential Support Components:
  • Dedicated Support Team: A designated team often a mix of consultant and client resources available to address user questions and technical issues.
  • Ticketing System: A formalized system for users to log issues, ensuring traceability and timely resolution.
  • Clear Escalation Paths: Defined procedures for escalating critical issues to higher levels of expertise or to Infor support if necessary.
  • Knowledge Base/FAQ Portal: A self-service repository of common questions, troubleshooting steps, and how-to guides.
  • Regular Check-ins: Scheduled meetings with key user groups to gather feedback, identify recurring issues, and prioritize enhancements.
  • Performance Monitoring: Continuously monitoring system performance and user activity to proactively identify potential problems.

This hypercare phase can last anywhere from a few weeks to several months, depending on the complexity of the implementation and the size of your organization. Beyond this, many firms offer managed services for ongoing application support, freeing up your internal IT team.

Cultivating a Culture of User Adoption and Continuous Improvement

Ultimately, user adoption isn’t just about training.

It’s about fostering a culture where employees embrace the new system as a tool for success, not a burden. This requires more than just technical support.

It demands strategic change management and leadership buy-in. Queen Mattress For Murphy Bed (2025)

• Driving User Adoption:
  • Executive Sponsorship: Visible and enthusiastic support from senior leadership is critical to signal the importance of the change.
  • Early Engagement: Involve key users and subject matter experts from the very beginning of the project discovery, design, testing to foster ownership.
  • Communication Plan: Regularly communicate project progress, upcoming changes, and the benefits of the new system. Address concerns openly.
  • Feedback Loops: Create mechanisms for users to provide feedback on the system, process changes, and training effectiveness. Act on this feedback.
  • Identify & Empower Champions: Identify influential users who are early adopters and strong advocates for the new system.
  • Celebrate Successes: Recognize and celebrate milestones and achievements, both for the project team and for individual users who embrace the change.
  • Focus on Business Benefits: Consistently articulate how the new Infor system will make their jobs easier, more efficient, or more impactful.

A successful Infor implementation is not a finish line but a stepping stone.

The best consulting partners help you establish processes for continuous improvement, regularly reviewing how the system is being used, identifying opportunities for further optimization, and ensuring your Infor CloudSuite evolves with your business.

This long-term perspective is what truly maximizes your investment.

Security, Compliance, and Data Governance in Infor CloudSuite Deployments

In the highly interconnected and data-driven business environment of 2025, ensuring the security, compliance, and proper governance of your data within Infor CloudSuite is no longer optional. it’s an absolute imperative.

Breaches can lead to catastrophic financial losses, reputational damage, and severe legal repercussions.

Therefore, the best Infor consulting providers integrate robust security measures, adhere strictly to compliance standards, and implement comprehensive data governance frameworks from day one. This isn’t just about protecting information.

It’s about building trust and maintaining operational integrity.

Fortifying Infor CloudSuite Security

While Infor provides a highly secure cloud infrastructure, the responsibility for securing your specific tenant configuration, user access, and integrations largely falls on your organization and your chosen consulting partner.

Proactive security measures are crucial to protect sensitive business data.

• Key Security Considerations and Best Practices:
  • Role-Based Access Control RBAC: Implement granular permissions based on job roles, ensuring users only have access to the data and functionalities necessary for their duties. This minimizes the “blast radius” of any potential compromise.
  • Multi-Factor Authentication MFA: Mandate MFA for all Infor users to add an extra layer of security beyond just passwords.
  • Regular Security Audits: Conduct periodic reviews of user access, security configurations, and audit logs to identify and address vulnerabilities.
  • Integration Security: Ensure all integrations between Infor CloudSuite and third-party systems are secured using modern authentication protocols and encryption.
  • Data Encryption: Understand how Infor encrypts data at rest and in transit, and ensure your own data handling policies align.
  • Vulnerability Management: Proactively monitor for and address any newly discovered vulnerabilities in connected systems.
  • Incident Response Planning: Develop a clear plan for how to respond in the event of a security incident, including communication protocols and data recovery procedures.

Your Infor consultant should guide you through a comprehensive security assessment, help configure Infor’s security features to your specific requirements, and advise on ongoing security best practices.

This includes understanding the shared responsibility model in cloud security, where Infor secures the underlying infrastructure, and you with your consultant’s help secure your data and applications within that infrastructure.

Navigating Regulatory Compliance GDPR, HIPAA, SOX, etc.

Different industries and geographies operate under various regulatory frameworks that dictate how data must be handled, stored, and reported. Compliance is not just about avoiding fines.

It’s about maintaining legal standing and customer trust.

• Common Compliance Regulations Relevant to Infor:
  • GDPR General Data Protection Regulation: For organizations handling data of EU citizens, requiring strict rules on data privacy, consent, and data subject rights.
  • HIPAA Health Insurance Portability and Accountability Act: For healthcare organizations in the US, mandating protection of sensitive patient health information.
  • SOX Sarbanes-Oxley Act: For publicly traded companies in the US, focusing on financial reporting accuracy and internal controls.
  • PCI DSS Payment Card Industry Data Security Standard: For any organization processing credit card payments.
  • Industry-Specific Regulations: e.g., FDA regulations for pharmaceuticals, NIST standards for federal contractors.

A proficient Infor consulting partner will possess deep knowledge of relevant compliance regulations for your industry and region.

They will help you configure Infor CloudSuite to meet these requirements, including setting up proper audit trails, data retention policies, and access controls.

They can also assist with documentation necessary for compliance audits, ensuring your Infor system supports your regulatory obligations.

It’s about building a system that not only works but also stands up to scrutiny.

Implementing Robust Data Governance Frameworks

Data governance is the overarching framework that defines how data is collected, stored, managed, used, and protected throughout its lifecycle.

It’s about establishing clear policies, roles, and responsibilities for data management within your organization.

Without effective data governance, even the most powerful ERP system can become a source of unreliable information.

• Key Elements of Data Governance in an Infor Context:
  • Data Ownership: Clearly define who “owns” specific data elements within Infor and is responsible for their accuracy and integrity.
  • Data Quality Standards: Establish standards for data accuracy, completeness, consistency, and timeliness. Implement processes to enforce these standards.
  • Data Definitions: Create a common understanding of key business terms and data definitions across the organization.
  • Data Retention Policies: Define how long different types of data should be kept within Infor, aligning with legal, regulatory, and business requirements.
  • Data Security Policies: Formalize policies around data access, encryption, and handling of sensitive information.
  • Audit Trails: Ensure Infor is configured to capture comprehensive audit trails of data changes and user activities, crucial for accountability and troubleshooting.
  • Master Data Management MDM: Strategies for ensuring consistent and accurate master data e.g., customer, vendor, product data across all Infor modules and integrated systems.

Your Infor consultant should work with you to design and implement a data governance framework that supports your business objectives and complies with relevant regulations.

This ensures that the data flowing through your Infor CloudSuite is reliable, secure, and valuable, forming a trusted foundation for all your business decisions.

This holistic approach ensures that your Infor investment contributes to your overall data integrity and strategic success.

The Financial Implications of Infor Xi Consulting

Investing in Infor CloudSuite is a significant financial commitment, and the consulting fees associated with implementation, optimization, and ongoing support can be a substantial part of that investment. Understanding the financial implications, including pricing models, potential hidden costs, and strategies for maximizing value, is crucial for savvy business leaders in 2025. It’s not just about getting the cheapest option. it’s about getting the best value for your money, much like buying a top-tier piece of industrial machinery — you want it to perform flawlessly and last for years.

Understanding Consulting Pricing Models

Infor consulting firms typically employ several pricing models, each with its own advantages and disadvantages.

Being aware of these can help you negotiate and structure your contract effectively.

• Time and Materials T&M:

  • Description: You pay for the actual hours worked by consultants plus any direct expenses travel, software licenses if applicable. Hourly rates vary significantly based on consultant seniority and expertise.
  • Cons: Less predictable cost, requires strong project management and monitoring to prevent scope creep and budget overruns.
  • Best For: Projects with unclear scope, phased rollouts, or ongoing support and optimization.

• Fixed-Bid / Fixed-Price:

  • Description: A single, upfront price for a defined scope of work.
  • Pros: Cost predictability, clear budget, shifts risk of overruns to the consulting firm if scope is well-defined.
  • Cons: Less flexibility for scope changes any change order can be costly, requires meticulous initial requirements gathering, potential for corners to be cut if the consultant underbid.
  • Best For: Well-defined projects with stable requirements and a clear scope, such as specific module implementations.

• Value-Based Pricing:

  • Description: Pricing is tied to the measurable business value or ROI delivered by the project. This is less common for full implementations but can be seen for specific optimization projects.
  • Pros: Aligns consultant’s incentives with your business outcomes, potential for significant ROI.
  • Cons: Difficult to quantify and measure value upfront, requires a high level of trust and clear metrics.
  • Best For: Strategic advisory, process improvement projects, or specific optimization initiatives where ROI can be directly measured.

• Blended Rates:

  • Description: A single average hourly rate applied across all consultant levels junior, senior, architect on the project.
  • Pros: Simpler billing, can offer a better deal if your project requires a significant amount of senior-level expertise.
  • Cons: May be less cost-effective if your project heavily relies on junior resources.
  • Best For: Projects with a diverse team mix, where predicting exact hour distribution by seniority is challenging.

Identifying and Mitigating Hidden Costs

Beyond the core consulting fees, several potential hidden costs can inflate your Infor CloudSuite project budget if not carefully managed.

• Internal Resource Allocation: Your own employees will dedicate significant time to the project discovery, testing, training. This is a real cost, even if not an external invoice.
• Data Migration & Cleansing: The effort required to extract, transform, and load ETL your legacy data into Infor, and to cleanse dirty data, is often underestimated.
• Integration Development: Costs for developing and maintaining integrations with other critical systems that aren’t natively supported by Infor.
• Third-Party Software/Tools: Any additional licenses for reporting tools, middleware, or specialized utilities needed for the project.
• Training Materials & Infrastructure: Costs associated with developing custom training content, setting up training environments, or hiring external trainers.
• Post-Go-Live Support & Enhancements: Budget for ongoing support, bug fixes, and minor enhancements after the initial go-live. Many companies overlook this.
• Change Management & Communication: Investment in activities designed to ensure user adoption, which can include workshops, communication campaigns, and internal marketing.

The best consultants will help you identify these potential costs upfront during the planning phase, ensuring a more realistic budget.

They won’t just quote you a number for their services but help you build a comprehensive financial model for the entire project.

Strategies for Maximizing Consulting Value

To ensure you get the most bang for your buck from your Infor consulting investment, consider these strategies:

• Clear Scope Definition: Invest ample time upfront in defining detailed requirements and a clear project scope. This prevents costly change orders later.
• Internal Readiness: Ensure your internal teams are well-prepared, allocated sufficient time, and possess the necessary knowledge to collaborate effectively with consultants.
• Data Cleansing Prioritization: Start data cleansing efforts early. Clean data significantly reduces migration time and post-go-live issues.
• Leverage Standard Functionality: Resist the urge for extensive customizations. Infor CloudSuite is highly configurable. leverage standard functionalities whenever possible to reduce complexity and future upgrade costs.
• Knowledge Transfer: Insist on a strong knowledge transfer plan from the consultants to your internal team, reducing reliance on external support post-go-live.
• Active Project Governance: Maintain strong internal project management and governance, working collaboratively with the consulting firm. Regularly review progress, address issues, and manage risks.
• Negotiate Wisely: Don’t hesitate to negotiate terms, rates, and deliverables. Get multiple bids to compare offerings and value.
• Focus on Outcomes, Not Just Hours: Ensure the contract is structured to deliver measurable business outcomes, not just a certain number of consultant hours.

Ultimately, the goal is to partner with an Infor consulting provider that not only has the technical chops but also aligns with your financial realities and helps you achieve a demonstrable ROI.

It’s an investment, and like any good investment, it requires careful planning and strategic execution.

The Importance of Integration and Ecosystem in Infor CloudSuite

Your Infor CloudSuite Xi solution needs to seamlessly communicate and exchange data with a multitude of other applications, from customer relationship management CRM and product lifecycle management PLM to specialized shop floor systems and e-commerce platforms.

The success of your Infor deployment often hinges on the robustness and efficiency of these integrations.

For 2025, the best Infor consulting providers are not just experts in Infor itself, but also masters of enterprise integration and ecosystem strategy.

Think of it like a finely tuned audio system where every component, from the amplifier to the speakers, works in perfect harmony.

Leveraging Infor ION for Seamless Integration

Infor ION Intelligent Open Network is Infor’s middleware platform, designed to facilitate seamless, real-time integration between Infor applications, as well as between Infor and third-party systems.

It’s a crucial component of the Infor OS platform and acts as the central nervous system for data exchange.

• Key Capabilities of Infor ION:
  • Connectors: Pre-built connectors for various Infor applications and common third-party systems.
  • Business Object Documents BODs: Standardized, XML-based messages that define the structure of data exchanged between applications, ensuring consistency.
  • Workflows: ION can orchestrate complex workflows that span multiple applications, ensuring data consistency and process execution.
  • Event-Driven Architecture: Enables real-time data exchange based on events, minimizing latency and ensuring data freshness.
  • Monitoring & Alerting: Provides tools to monitor integration health, identify errors, and trigger alerts.

A skilled Infor consultant will leverage ION to build robust, scalable, and maintainable integrations.

They will help you define your integration strategy, design BODs, configure workflows, and ensure secure data flow between systems.

This prevents data silos, reduces manual data entry, and improves overall operational efficiency.

It’s about ensuring your systems aren’t just talking, but understanding each other perfectly.

Integrating with Critical Third-Party Systems

While Infor CloudSuite is comprehensive, it rarely covers every single business function required by an enterprise.

Therefore, integration with critical third-party systems is almost always a necessity.

• Common Third-Party Systems Requiring Integration with Infor:
  • CRM e.g., Salesforce, Microsoft Dynamics 365: To synchronize customer data, sales orders, and service history.
  • PLM e.g., PTC Windchill, Dassault Systèmes: For product data management, bill of materials BOM, and engineering changes.
  • E-commerce Platforms e.g., Shopify Plus, Adobe Commerce/Magento: For order processing, inventory updates, and customer data synchronization.
  • Payroll Systems e.g., ADP, Workday: To exchange employee data and payroll information with Infor HCM.
  • Warehouse Management Systems WMS or Transportation Management Systems TMS: For advanced logistics and inventory control, supplementing Infor SCM.
  • Specialized Industry Solutions: Niche software specific to your industry e.g., CAD systems in engineering, lab information management systems in healthcare.
  • Tax Software, Payment Gateways, etc.

Your Infor consulting partner should have experience integrating Infor with a wide array of third-party applications.

This involves understanding various integration techniques APIs, web services, batch processing, robotic process automation for legacy systems, data mapping, and error handling strategies.

They’ll ensure your entire IT ecosystem works harmoniously, providing a unified view of your business operations.

Building a Cohesive Digital Ecosystem Around Infor

Beyond individual integrations, the goal is to build a cohesive digital ecosystem where Infor CloudSuite serves as the central hub. This strategic approach ensures that all your critical applications work together to support your business processes and strategic objectives.

• Elements of a Cohesive Digital Ecosystem:
  • Centralized Data Repository: Leveraging Infor Data Lake to collect and centralize data from all systems, providing a single source of truth for analytics.
  • Unified User Experience: Utilizing Infor Ming.le and other portals to provide users with a consistent interface across different applications, reducing context switching.
  • Process Orchestration: Designing end-to-end business processes that seamlessly flow across multiple applications, orchestrated by Infor OS or other integration platforms.
  • Security & Governance: Applying consistent security policies and data governance rules across all integrated systems.
  • Scalability & Resilience: Designing integrations and the overall ecosystem to be scalable, fault-tolerant, and resilient to system outages.
  • API Management: Utilizing API management platforms to govern and secure the flow of data between systems, especially for external partners or customers.

A forward-thinking Infor consultant will help you envision and execute this broader ecosystem strategy. They won’t just connect systems.

They’ll help you design a future-proof architecture where your Infor CloudSuite investment enhances every facet of your business operations, making you more agile, data-driven, and competitive.

This holistic view is what truly separates the best providers from the rest.

Frequently Asked Questions

What is Infor CloudSuite formerly Infor Xi?

Infor CloudSuite is a comprehensive suite of industry-specific, cloud-native enterprise software solutions offered by Infor.

It encompasses ERP, HCM, SCM, CRM, and analytics, all built on the powerful Infor OS platform.

The “Xi” moniker was used in the past to denote the cloud-first approach and a collection of integrated technologies, but the branding has since evolved to “CloudSuite.”

Why should I consider Infor CloudSuite consulting for 2025?

Consultants provide specialized expertise that may not be available in-house, accelerating your ROI.

How do I choose the best Infor CloudSuite consulting provider?

Choose the best Infor CloudSuite consulting provider by evaluating their depth of technical and functional expertise, industry-specific knowledge, proven project methodology, change management capabilities, client references, post-implementation support offerings, and understanding of Infor OS and Data Lake.

What’s the typical cost of Infor CloudSuite consulting?

The typical cost of Infor CloudSuite consulting varies widely based on project scope, complexity, and the chosen pricing model Time & Materials, Fixed-Bid, etc.. Hourly rates can range from $150 to $450+, while full implementations can cost hundreds of thousands to several million dollars.

What are the main types of Infor CloudSuite consulting services?

The main types of Infor CloudSuite consulting services include implementation, upgrade and migration, optimization, managed services post-go-live support, strategic advisory, change management, training, integration, and analytics/reporting.

Is Infor Professional Services always the best choice?

No, Infor Professional Services isn’t always the best choice, though they offer unparalleled direct knowledge of Infor products. They might be more expensive and sometimes less flexible. Independent partners often provide industry-specific focus, competitive pricing, and a more personalized approach for certain project types.

What is Infor OS and why is it important for consulting?

Infor OS Operating Service is the underlying technology platform for all Infor CloudSuite applications, providing integration ION, collaboration Ming.le, analytics Birst, and workflow automation IPA. It’s crucial for consultants to understand Infor OS because it’s the foundation for unlocking advanced functionalities and creating a unified digital ecosystem.

What is Infor Data Lake?

Infor Data Lake is a centralized data repository powered by AWS, designed to collect and store all your Infor data and external data in its raw format.

It serves as the foundation for advanced analytics and business intelligence using tools like Infor Birst.

What is Infor Birst and how do consultants use it?

Infor Birst is Infor’s business intelligence and analytics platform.

Consultants use it to help clients analyze data from the Infor Data Lake, create custom dashboards, generate reports, identify trends, and derive actionable insights to support data-driven decision-making.

What are some common challenges in Infor CloudSuite implementations?

Common challenges in Infor CloudSuite implementations include scope creep, data migration complexities, user resistance to change, integration issues with third-party systems, budget overruns, and inadequate internal resources or project management.

How long does an Infor CloudSuite implementation typically take?

The duration of an Infor CloudSuite implementation varies significantly based on scope, complexity, and organizational size.

It can range from 6-12 months for simpler, modular deployments to 18-36 months or more for large, multi-module, global rollouts.

What role does change management play in Infor consulting?

Change management plays a critical role in Infor consulting by preparing and supporting employees through the transition to a new system.

It focuses on communication, training, stakeholder engagement, and addressing resistance to ensure high user adoption and successful project outcomes.

Should I look for an Infor consultant specializing in my industry?

Yes, you should strongly consider an Infor consultant specializing in your industry.

Infor CloudSuite products are purpose-built for specific industries, and an industry-focused consultant will bring invaluable knowledge of your specific business processes, regulatory requirements, and best practices.

What post-implementation support should I expect from a consultant?

Post-implementation support should include a “hypercare” phase intensive immediate support, ongoing technical support, application management, system optimization services, strategic advisory for future enhancements, and potential managed services for long-term system maintenance.

What is the difference between Infor Xi and Infor CloudSuite?

Infor Xi was a broader term used to describe Infor’s cloud strategy and integrated product suite, emphasizing extensibility and intelligence.

Infor CloudSuite is the current branding for the specific industry-tailored ERP and business application suites that operate in the cloud.

Essentially, CloudSuite is the evolution and specific productization of the vision previously encompassed by “Xi.”

How important is data migration in an Infor project?

Data migration is critically important in an Infor project.

It involves extracting, transforming, and loading ETL historical and operational data from legacy systems into the new Infor CloudSuite.

Poor data migration can lead to significant post-go-live issues, inaccurate reporting, and operational disruptions.

Can Infor consultants help with integrating Infor with Salesforce?

Yes, Infor consultants with integration expertise can absolutely help integrate Infor CloudSuite with Salesforce, leveraging Infor ION or other middleware to synchronize customer data, sales orders, and other relevant information between the two platforms.

What are Infor Global Partners vs. Alliance Partners?

Infor has a tiered partner program.

Global Partners typically have a broader global reach, deeper engagement with Infor, and often specialize across multiple Infor products.

Alliance Partners also have deep expertise but may focus on specific regions, industries, or Infor product lines. Both are certified to deliver Infor solutions.

Do Infor consultants offer training for end-users?

Yes, reputable Infor consultants almost always offer comprehensive training for end-users.

This often includes developing role-based training materials, delivering instructor-led sessions, providing e-learning modules, and supporting “train-the-trainer” programs.

What is the role of AI Coleman in Infor CloudSuite?

Infor Coleman AI is Infor’s conversational AI and machine learning platform embedded within CloudSuite applications.

Its role is to provide intelligent automation, predictive analytics e.g., predictive maintenance, demand forecasting, conversational interfaces chatbots, and personalized user experiences.

How does Infor support Industry 4.0 initiatives?

Infor supports Industry 4.0 initiatives by providing cloud-native platforms capable of integrating with IoT devices, leveraging AI for predictive insights, enabling real-time data flow for smart factories, and optimizing supply chains through advanced analytics and automation.

What should be in a Request for Proposal RFP for Infor consulting?

An RFP for Infor consulting should include your organizational background, project objectives and scope, specific Infor modules to be implemented, current pain points, desired future state, budget expectations, timeline, key evaluation criteria, and requirements for team composition and project methodology.

How do I ensure data security and compliance with an Infor consultant?

To ensure data security and compliance, work with your Infor consultant to implement robust role-based access controls, multi-factor authentication, secure integrations, and regular security audits.

Verify their understanding of relevant regulations GDPR, HIPAA, SOX and their approach to data governance and privacy.

What is the benefit of a long-term partnership with an Infor consultant?

Can a consultant help with Infor licensing optimization?

Yes, some Infor consulting firms with deep licensing knowledge can provide advisory services on optimizing your Infor licensing structure, ensuring you are purchasing and utilizing licenses efficiently and cost-effectively, aligning with your current and future needs.

What is “hypercare” in an Infor implementation?

Hypercare refers to the intensive support phase immediately following the go-live of an Infor system.

During this period, the project team consultants and internal staff provides heightened support to end-users, quickly resolving issues and stabilizing the system as users adapt to the new processes.

Should I prioritize a consultant’s technical skills or functional knowledge?

You need a balance of both.

Technical skills are crucial for system configuration, integration, and performance.

Functional knowledge, especially industry-specific, ensures the system is configured to meet your business processes and strategic objectives. The best teams have a mix of both.

How can I prepare my internal team for an Infor implementation?

Prepare your internal team by establishing clear project roles and responsibilities, providing dedicated time for project activities, communicating the “why” behind the change, fostering open dialogue, and emphasizing early involvement in discovery, design, and testing phases.

What questions should I ask an Infor consultant about their methodology?

Ask about their approach to requirements gathering, design, testing, data migration, and change management.

Inquire about their typical project phases, how they handle scope changes, their risk management strategies, and how they ensure quality control throughout the project lifecycle.

How do Infor consultants typically handle customizations versus configurations?

Top Infor consultants strongly advocate for configurations over customizations.

Configurations leverage standard Infor functionality, making upgrades easier and reducing long-term maintenance costs.

Customizations are typically a last resort for unique business requirements not met by standard features, and good consultants will carefully weigh the pros and cons with you.