Tangerinetelecom.com.au Reviews

After careful evaluation of Tangerinetelecom.com.au, We give it a Trust Score of 2.5 out of 5 stars. While the site provides essential services in telecommunications, a deeper dive reveals areas where it falls short compared to a fully robust and transparent online presence, especially when viewed through an ethical lens. The absence of easily accessible, comprehensive business information, a clear “About Us” section, and direct links to terms of service on key pages are notable omissions that impact trust.

Here’s an overall review summary:

• Service Offered: NBN internet plans, mobile SIM-only plans, and mobile broadband.
• Pricing Transparency: Generally clear with typical busy speeds and various tiers, but some important terms (like eero Secure subscription auto-conversion) are nested within larger disclaimers.
• Website Navigation: User-friendly, with clear calls to action for checking address and building plans.
• Contact Information: A clear phone number (1800 211 112) for technical support available 24/7.
• Security Features (SSL Certificate): Present, as evidenced by the site’s HTTPS, which is standard for online transactions.
• Company Information: Lacks a prominent “About Us” or “Our Story” section on the homepage, making it difficult to immediately ascertain the company’s background, values, or leadership team. This is a significant point for ethical assessment, as transparency about who is behind a service builds trust.
• Terms and Conditions/Privacy Policy Accessibility: While a “Policies” link exists, it’s not immediately prominent from the main service pages or during the initial steps of the sign-up process, which is crucial for informed consent. The eero Secure subscription details, for example, are quite detailed but buried within a pop-up, rather than a readily available, linked T&C.
• Customer Reviews/Testimonials: No direct customer reviews or testimonials are visible on the homepage, which could help build social proof and trust for new users.
• Ownership and Registration (from WHOIS): The domain is registered to MORE TELECOM PTY LTD (ABN 23165518589), indicating a legitimate Australian business entity. This provides a baseline level of official registration, but the website itself doesn’t fully leverage this to build explicit trust on the user-facing side.
• Ethical Considerations: The offering of internet and mobile services is permissible and necessary in modern life. However, the lack of a prominent, transparent “About Us” section and easily digestible terms and conditions for all services can be seen as a minor ethical shortcoming. Trust is built on clarity and openness, and while the information exists, its presentation could be improved to ensure customers are fully aware of all aspects of their service. The inclusion of a BINGE offer, while a common marketing strategy, promotes an entertainment platform that often contains content (music, certain visual themes) that may not align with ethical values. From an ethical standpoint, it’s always preferable for businesses to avoid promoting services that could lead to engagement in impermissible activities.

When evaluating an online service, especially one that requires personal information and financial commitment, transparency is paramount. Tangerinetelecom.com.au offers essential services like NBN and mobile plans, which are permissible and indeed necessary in today’s connected world. However, the absence of clear, prominent information about the company’s history, its team, or a dedicated “About Us” page on the homepage raises questions about their commitment to full transparency. For a customer to feel completely at ease, they need to know who they are dealing with. A robust online presence should clearly articulate the company’s ethos, its journey, and its commitment to its customers.

Furthermore, while the service terms are available through a “Policies” link, they aren’t immediately presented or explicitly linked at crucial points during the user journey, such as when selecting a plan or adding a modem. This can lead to users agreeing to terms without fully understanding them, which is not ideal from an ethical perspective. For instance, the details about the eero Secure subscription automatically converting to a paid service after 12 months are present but tucked away in a pop-up, requiring careful reading. A more ethical approach would involve making such critical details incredibly clear and easily accessible from the outset.

The BINGE promotion, while a common commercial incentive, introduces an element that requires scrutiny. While the service itself (streaming video) is not inherently problematic, platforms like BINGE often host content that includes music, morally ambiguous storylines, or visual elements that might not align with ethical principles. From an ethical standpoint, a business should ideally promote services and content that are unequivocally beneficial and permissible. While the choice ultimately rests with the user, encouraging engagement with platforms that might expose individuals to ethically questionable content is an area for consideration.

In summary, Tangerinetelecom.com.au provides legitimate telecommunication services, which are fundamental in modern society. However, to truly embody a high standard of trust and ethical consideration, the website could significantly benefit from enhanced transparency regarding its corporate identity, a more user-friendly presentation of its terms and conditions, and a thoughtful review of promotional partnerships to ensure they align with universal ethical principles.

Here are some excellent alternatives for internet and mobile services in Australia, focusing on transparency and value:

• Aussie Broadband
  • Key Features: Highly regarded for excellent customer service, Australian-based support, and transparent network performance reporting. Offers a wide range of NBN speeds and mobile plans. Known for avoiding CVC congestion during peak hours.
  • Average Price: Mid-to-high range, reflecting their premium service quality. NBN plans typically start around AUD $79/month for 50/20 Mbps.
  • Pros: Outstanding customer support, clear communication, no lock-in contracts, high typical busy speeds, community-focused.
  • Cons: Can be slightly more expensive than some budget providers.
• Superloop
  • Key Features: Offers competitive NBN plans with a strong focus on high-speed tiers and value. Provides Australian-based customer support and transparent information on network performance.
  • Average Price: Competitive, often offering promotional discounts for new customers. NBN 50/20 plans often start around AUD $60-$70/month for the first six months.
  • Pros: Good value for money, reliable speeds, Australian support, often have attractive sign-up offers.
  • Cons: Some users report occasional fluctuations during very peak periods, though generally stable.
• Internode
  • Key Features: A long-standing and reputable Australian ISP known for its reliable service and comprehensive support. Offers a variety of NBN plans, bundled options, and a strong commitment to customer satisfaction.
  • Average Price: Mid-range, reflecting their established reputation and support. NBN 50/20 plans are often around AUD $75-$80/month.
  • Pros: Very reliable, excellent technical support, extensive experience in the Australian market, good for bundling services.
  • Cons: May not always be the cheapest option available.
• Vodafone NBN
  • Key Features: Offers NBN plans with a focus on simplicity and strong integration with their mobile services, including mobile broadband backup for certain plans. Good for existing Vodafone mobile customers.
  • Average Price: Mid-range, with various speed tiers and bundling options. NBN 50/20 plans are usually around AUD $70-$75/month.
  • Pros: Reliable service, mobile broadband backup on select plans, good for existing Vodafone customers, strong brand recognition.
  • Cons: Customer service can be hit or miss compared to smaller, dedicated NBN providers.
• TPG
  • Key Features: One of Australia’s largest ISPs, offering highly competitive NBN plans, often with some of the lowest prices. Known for bundled services including home phone and mobile.
  • Average Price: Generally lower-cost, making it an attractive option for budget-conscious consumers. NBN 50/20 plans can be as low as AUD $55-$65/month.
  • Pros: Very competitive pricing, wide range of services, large customer base.
  • Cons: Customer service can sometimes be slower due to the large volume of customers, and typical busy speeds may not always match smaller, premium providers.
• Dodo NBN
  • Key Features: Another value-focused provider offering budget-friendly NBN plans often bundled with electricity and gas. Aims for simplicity in its offerings.
  • Average Price: Very competitive, often among the cheapest. NBN 50/20 plans frequently start around AUD $60/month.
  • Pros: Low prices, potential for utility bundles, straightforward plans.
  • Cons: Customer service experiences can be inconsistent, and network performance during peak hours might not be as robust as premium options.
• More Telecom
  • Key Features: Offers NBN plans and mobile services, often with competitive pricing and partnerships. They are the registered entity behind Tangerine Telecom, offering similar services.
  • Average Price: Generally competitive, with various promotional offers. NBN 50/20 plans are often around AUD $65-$70/month.
  • Pros: Competitive pricing, range of plans, established background through the parent company.
  • Cons: Can sometimes lack the distinct customer service reputation of some other providers, and transparency on the website could be improved in certain areas.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on our research and information provided by the company. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Tangerinetelecom.com.au Review & First Look

Diving into Tangerinetelecom.com.au, the initial impression is one of a clean, user-friendly interface designed to guide potential customers through the process of checking NBN availability and building a plan. The site prioritizes direct interaction, immediately prompting for an address check, which streamlines the user experience for its core service: connecting Australians to the National Broadband Network. This directness is a positive for quick engagement, but a more comprehensive initial overview of the company itself is noticeably absent.

Streamlined User Experience

The immediate address check functionality is highly efficient. Users don’t need to navigate through multiple pages to find out if NBN is available at their location. This design choice speaks to a focus on conversion and ease of access to the primary service. It reflects a modern web design philosophy that values direct action over extensive informational browsing, though this can sometimes come at the expense of deeper transparency.

• Direct Address Input: The very first interaction on the homepage is an address field. This simplifies the onboarding process significantly.
• Immediate Availability Check: The system provides real-time feedback on NBN availability, including estimated activation times (1-3 days or 1-3 weeks).
• Plan Building Flow: Once availability is confirmed, the site seamlessly transitions into a plan builder, allowing users to select speed tiers and other options.
• Pop-up Interactions: While helpful for specific scenarios (like modem selection or eero Secure details), the reliance on pop-ups for critical information can obscure terms for users who are not meticulously reading every interaction.

Missing Foundational Information

One significant observation is the lack of a prominent “About Us” section or a clear company mission statement on the homepage. In today’s digital landscape, customers often seek to understand the values, history, and people behind a brand. This omission, while not a deal-breaker for a functional service, does detract from the overall trust and ethical transparency a website can project. Without this, the site appears as a transactional portal rather than a brand with a discernible identity.

• No “About Us” on Homepage: There’s no direct link or dedicated section providing company history, mission, or values on the main landing page.
• Limited Brand Storytelling: The site focuses almost exclusively on product features and transactional steps, rather than building a narrative around the company.
• Impact on Trust: For new customers, this absence can raise questions about the company’s background and long-term commitment, particularly in a competitive market where trust is a key differentiator.
• Ethical Implications: From an ethical perspective, transparency about who you are and what you stand for is crucial. Businesses that are open about their identity tend to foster greater customer loyalty and trust.

Speed Tier Transparency

Tangerine Telecom does a commendable job of explaining its NBN speed tiers, providing typical busy speeds (7-11 pm) and practical use-case scenarios for each plan. This level of detail helps customers make informed decisions based on their household needs and internet usage patterns. The disclaimers about actual speeds varying due to various factors are also appropriately placed, aligning with industry standards for NBN providers.

• Clear Speed Breakdown: Each plan name is directly linked to its NBN speed tier (e.g., Value 25/10, Speedy 100/20).
• Typical Busy Speeds: Crucially, the site provides typical busy hour download and upload speeds, offering a realistic expectation of performance. Data from the ACCC’s NBN monitoring reports consistently show that typical busy hour speeds are a more accurate reflection of user experience than theoretical maximums. For instance, the ACCC’s Measuring Broadband Australia program (reports publicly available on their website) highlights the importance of typical busy hour speeds in consumer decision-making.
• Use Case Examples: Suggestions like “Emails & browsing” for lower speeds and “UHD video streaming” for higher speeds help users contextualize their needs.
• Important Disclaimers: Factors affecting actual speeds (modem, location, network capacity, content type) are clearly listed, which is an industry best practice and legally required in many jurisdictions.

Navigational Clarity for Products

The site clearly categorizes its offerings into “INTERNET,” “MOBILE,” and “MOBILE BROADBAND” with dedicated “See Plans” links for each. This intuitive categorization ensures users can quickly find the services they are interested in, preventing frustration and improving the overall site navigation. This structure is standard for telecommunication providers and effective in directing users to relevant information. Kayslab.com.au Review

• Distinct Product Categories: Services are neatly divided, making it easy for users to jump to NBN, mobile SIMs, or mobile broadband.
• Clear Calls to Action: “See Plans” buttons are prominently displayed under each category, guiding users to detailed plan information.
• Consistent Layout: The product section maintains a consistent design, reinforcing ease of use across different service types.
• Helpful for Comparison: This layout facilitates comparison for users who might be considering multiple services from the same provider.

Technical Support Accessibility

The presence of a 24/7 technical support phone number (1800 211 112) is a significant positive. Round-the-clock support, including public holidays, indicates a strong commitment to customer service and assistance, which is vital for an essential utility like internet access. This availability is a key factor in customer satisfaction and problem resolution.

• 24/7 Availability: Technical support is explicitly stated as available all hours, every day.
• Direct Phone Number: The number is prominently displayed, reducing friction for users needing immediate help.
• Reliability for Essential Service: For internet services, continuous support is critical, as outages or issues can severely impact daily life and work.
• Customer Reassurance: Knowing that help is always available builds confidence in the service provider.

Tangerinetelecom.com.au Features

Tangerinetelecom.com.au offers a suite of features designed to make subscribing to NBN and mobile services straightforward. Their emphasis on no lock-in contracts, competitive pricing, and simple setup aims to attract a broad customer base in the Australian market. However, a deeper look reveals that some features come with specific terms that require careful attention from the consumer.

No Lock-In Contracts for Flexibility

One of Tangerine’s key selling points is its offering of no lock-in contracts. This provides customers with significant flexibility, allowing them to change plans, downgrade, or even switch providers without incurring early termination fees. This approach aligns with consumer demand for greater control and less commitment, which is a major advantage in the highly competitive telecommunications sector.

• Freedom to Change: Customers can modify their NBN speed tier or mobile plan as their needs evolve, without being tied down by long-term agreements.
• No Termination Fees: This removes a common barrier for customers considering switching providers if they find a better deal or are dissatisfied with the service.
• Industry Trend: No lock-in contracts have become a popular feature among Australian ISPs, driven by increased competition and consumer preference for flexibility.
• Empowering Choice: This feature empowers consumers by giving them more control over their service, fostering a sense of fairness and trust in the provider’s confidence in its own service quality.

Competitive Pricing Strategy

Tangerine Telecom positions itself as a provider of “Great Value” with competitively priced internet and mobile plans. This focus on affordability is a strong draw, particularly for budget-conscious consumers looking to maximize their dollar. The website highlights various speed tiers with their corresponding costs, aiming for transparency in pricing structure.

• Value Proposition: The site explicitly states that plans are “competitively priced,” suggesting a focus on affordability.
• Tiered Pricing: NBN plans are offered across different speed tiers (e.g., 25/10, 50/20, 100/20), allowing customers to choose based on their budget and speed requirements.
• Promotional Offers: The presence of a “Summer Sale offer” indicates that Tangerine uses promotional pricing to attract new customers, a common tactic in the industry.
• Market Positioning: By emphasizing value, Tangerine aims to capture market share from both premium and budget providers, balancing service quality with cost-effectiveness.

Simple Set-Up Process

Tangerine Telecom promises a “Simple Set-Up” and “hassle-free internet setup experience.” This claim is supported by the intuitive online ordering process that guides users from address checking to plan selection. The goal is to minimize technical hurdles for customers, making it easy for even less tech-savvy individuals to get online quickly. kayslab.com.au FAQ

• Guided Online Journey: The website workflow leads users step-by-step through checking NBN availability, selecting a plan, and configuring a modem.
• Modem Options: Customers can either purchase a modem directly from Tangerine (which is likely pre-configured) or use their own, with clear guidance on the responsibilities of using a personal device.
• Reduced Complexity: The design aims to abstract away the technical complexities of NBN connection, presenting a user-friendly front-end.
• Onboarding Efficiency: A smooth setup process is critical for customer satisfaction, especially for those transitioning from older internet technologies or other providers.

eero Secure Subscription Integration

The integration of eero devices with a bundled eero Secure subscription is a notable feature, offering enhanced Wi-Fi security and parental controls. However, the details regarding its automatic conversion to a paid monthly service after 12 months, and the process for cancellation, are presented in a pop-up disclaimer that requires careful reading. This is a point of concern for transparency.

• Enhanced Security: eero Secure provides features like ad blocking, threat detection, and content filtering, appealing to users concerned about online safety.
• Bundled Offer: The initial 12-month free subscription with a new eero device is a strong incentive.
• Automatic Conversion: The critical detail is that after 12 months, the subscription automatically converts to a paid service at $2.99/month (subject to change).
• Cancellation Process: Users can cancel the eero Secure subscription, but the terms around cancellation timing (at least 5 days before the end of the billing period) are specific and could easily be missed. While this information is present, its presentation within a lengthy pop-up rather than a prominently linked, concise terms document might lead to consumers inadvertently incurring charges.

Financial Hardship Assistance Program

Tangerine Telecom highlights its provision of Financial Hardship Assistance, allowing customers experiencing difficulties to apply for support. This indicates a commitment to social responsibility and customer welfare, aligning with industry regulations and ethical business practices. The process is clear: apply, and their team will be in touch within 5 business days.

• Customer Support: This program demonstrates a commitment to supporting customers during challenging times.
• Regulated Requirement: Most telecommunications providers in Australia are required to have such policies in place under the Telecommunications Consumer Protections Code.
• Clear Process: The website clearly states that applications will be reviewed and a response provided within 5 business days.
• Ethical Responsibility: Offering financial hardship assistance is a positive ethical practice, showing empathy and support for vulnerable customers.

Tangerinetelecom.com.au Cons

While Tangerinetelecom.com.au offers a user-friendly interface and competitive NBN plans, several aspects warrant closer scrutiny, particularly from an ethical and transparency perspective. The site’s design choices and specific offerings present some notable drawbacks that potential customers should be aware of before committing.

Lack of Comprehensive “About Us” Section

One of the most significant drawbacks is the absence of a prominent and detailed “About Us” section on the homepage or easily accessible from primary navigation. A company’s identity, values, history, and leadership team are crucial for building trust and rapport with customers. Without this, the website feels purely transactional, lacking the human element that fosters loyalty and confidence.

• Trust Deficit: A transparent “About Us” page helps establish credibility and allows customers to understand the company’s background. Its absence can lead to a trust deficit.
• Ethical Imperative: From an ethical standpoint, businesses should be open about their operations and identity. This fosters transparency and accountability.
• Competitor Standard: Most reputable online businesses provide extensive “About Us” information as a standard practice to build customer confidence.
• No Personal Connection: Without insights into the company’s mission or values, customers may perceive Tangerine as just another faceless corporation, making it harder to build a lasting relationship.

Buried Terms and Conditions for Add-ons

While links to “Policies” exist, crucial terms for add-ons like the eero Secure subscription are often presented within lengthy pop-up disclaimers rather than as easily digestible, prominently linked terms and conditions during the purchasing process. This can lead to users inadvertently agreeing to recurring charges or specific cancellation policies they were not fully aware of. Kayslab.com.au vs. Trustworthy Alternatives: A Stark Contrast

• Information Overload in Pop-ups: Critical details, such as the automatic conversion of eero Secure to a paid service, are embedded within text-heavy pop-ups that many users might skim or close without fully comprehending.
• Lack of Prominent Linking: These terms are not always linked directly from the point of decision-making (e.g., when adding eero to the cart) in a clear, concise manner.
• Risk of Unintended Charges: Customers might miss the detail about automatic subscription renewal, leading to unexpected charges after the promotional period.
• Ethical Concern: While the information is technically present, its presentation can be seen as less than fully transparent, potentially leading to consumer frustration or financial detriment. The Australian Competition & Consumer Commission (ACCC) often scrutinizes businesses for misleading or deceptive conduct, including how terms and conditions are presented.

Promotional Content Including Entertainment

The offering of a “3 months’ BINGE with any nbn® internet plan” promotion, while a common marketing strategy, introduces a dilemma from an ethical standpoint. BINGE is a streaming service that, like many entertainment platforms, may contain content (such as music, morally ambiguous storylines, or inappropriate visual themes) that does not align with ethical values. Promoting such services, even indirectly, can be seen as encouraging engagement with content that might be deemed impermissible.

• Alignment with Values: Businesses, particularly those striving for ethical conduct, should consider whether their promotional partnerships align with broader ethical principles.
• Exposure to Impermissible Content: Streaming platforms frequently feature content that may conflict with ethical guidelines, including depictions of violence, immodesty, or other non-beneficial entertainment.
• Customer Responsibility vs. Provider Influence: While individuals are responsible for their choices, a provider’s promotion can influence customer behaviour towards content that might not be ideal.
• Alternative Promotions: More ethically aligned promotions could focus on educational content, productivity tools, or family-friendly, wholesome entertainment.

Ambiguity Around Stand-Alone Modem Support

The website indicates that if customers choose to use their own modem, Tangerine can only provide “limited ‘best efforts’ support” and may be “unable to perform speed testing of your connection.” While understandable from a technical support perspective due to the vast array of modems, this can create uncertainty and potential frustration for customers who prefer to use their existing equipment, potentially impacting their service experience without clear resolution pathways.

• Limited Technical Assistance: Users with their own modems are explicitly warned that full support cannot be guaranteed.
• No Speed Testing: The inability to perform speed tests for customer-owned modems makes troubleshooting difficult, as performance issues cannot be definitively diagnosed or attributed.
• Consumer Choice Impact: This policy, while practical for the provider, can reduce the attractiveness of using one’s own modem, subtly pushing customers towards purchasing a modem from Tangerine.
• Potential for Frustration: Customers who encounter issues with their own modem may feel unsupported, leading to a negative service experience despite the provider technically fulfilling their end of the bargain.

Tangerinetelecom.com.au Alternatives

While Tangerine Telecom offers competitive NBN and mobile plans, the market is brimming with alternatives that often provide enhanced transparency, different feature sets, or a stronger ethical alignment regarding promotional content. When seeking an internet or mobile provider in Australia, it’s wise to consider options that clearly articulate their values and provide straightforward terms.

Ethical NBN and Mobile Providers

• Aussie Broadband
  • Focus: Renowned for its exceptional customer service, Australian-based support, and commitment to transparency regarding network performance. They publish real-time network status and typical busy hour speeds, often exceeding competitors.
  • Ethical Standpoint: Strong customer focus, clear communication, and avoidance of overly aggressive marketing tactics align well with ethical business practices. Their emphasis on quality service over sheer volume is commendable.
  • Pros: Top-tier customer support, minimal network congestion, transparent reporting, and a wide range of plans suitable for various needs.
  • Cons: Often at a slightly higher price point than budget providers, reflecting their premium service.
• Superloop
  • Focus: Offers competitive NBN plans with a strong emphasis on speed and value, backed by a robust network infrastructure. They are transparent about their typical busy hour speeds and provide Australian-based customer support.
  • Ethical Standpoint: Provides solid value without resorting to complex bundles or hidden fees. Their clear communication regarding network performance helps consumers make informed decisions.
  • Pros: Good balance of speed and price, reliable performance, often have attractive introductory offers.
  • Cons: While generally excellent, some very high-demand users might notice minor fluctuations during extreme peak times.
• Internode
  • Focus: A long-standing and respected ISP known for its reliability and comprehensive customer support. They offer a range of NBN plans, often with bundling options for added services.
  • Ethical Standpoint: Built on a reputation of technical excellence and reliable service. Their established presence and consistent performance contribute to trust and ethical conduct.
  • Pros: Highly reliable, strong technical support, good for bundling services like home phone, established reputation.
  • Cons: Pricing can be a little higher than some newer, more aggressive market entrants.

Mobile-Specific Alternatives

For mobile services, distinct options that prioritize value, ethical data usage, and straightforward plans are available:

• Belong Mobile
  • Focus: Known for its simple, no-frills mobile plans that offer great value and unique features like data banking, allowing users to save unused data. Operates on the Telstra network, ensuring wide coverage.
  • Ethical Standpoint: Transparency in pricing and features, no lock-in contracts, and data banking align with consumer-friendly practices. They avoid unnecessary complexities.
  • Pros: Affordable plans, excellent network coverage, data banking feature, simple to manage.
  • Cons: May not offer the most extensive international roaming options compared to larger carriers.
• Amaysim
  • Focus: Provides a range of SIM-only mobile plans known for their flexibility, competitive pricing, and strong data inclusions. Operates on the Optus 4G Plus network.
  • Ethical Standpoint: Emphasizes no lock-in contracts and straightforward plan structures, giving customers freedom and clear choices. Their focus on value aligns with ethical principles of fair pricing.
  • Pros: Great value, no lock-in contracts, good data allowances, easy self-service portal.
  • Cons: Customer support is primarily online, which might not suit everyone.

Home Internet Equipment Alternatives

Instead of relying on bundled modems or specific third-party devices, consider routers that offer robust features, parental controls, and strong security, purchased independently. This gives you more control and ensures your equipment aligns with your needs without hidden subscription fees. Kayslab.com.au Pricing: The Unknown Cost of Ambiguity

• Ubiquiti UniFi Dream Machine
  • Key Features: An all-in-one networking device combining a high-performance router, switch, and UniFi controller. Offers advanced network management, robust security features, and comprehensive parental controls. Ideal for users seeking powerful customization and control over their home network.
  • Pros: Enterprise-grade performance, granular control, strong security, no ongoing subscription fees for core features, highly scalable.
  • Cons: Higher initial cost, requires some technical knowledge for optimal setup.
• ASUS RT-AX86U
  • Key Features: A high-performance Wi-Fi 6 gaming router with strong coverage, robust security features powered by Trend Micro (AiProtection Pro, free for life), and excellent parental controls. Designed for demanding home networks.
  • Pros: Excellent performance for gaming and streaming, robust security without recurring fees, extensive parental control options, user-friendly interface.
  • Cons: Mid-to-high price point for a consumer router.
• Netgear Nighthawk RAXE500
  • Key Features: A high-end Wi-Fi 6E router offering cutting-edge performance with an additional 6GHz band. Features advanced security protocols and comprehensive parental controls.
  • Pros: Future-proof with Wi-Fi 6E, exceptional speed and coverage, advanced security, good parental controls.
  • Cons: Very expensive, potentially overkill for average home users, large footprint.

Does Tangerinetelecom.com.au Work?

Yes, Tangerinetelecom.com.au does work as an online platform for signing up for NBN and mobile services in Australia. The website is functional, allows users to check address availability for NBN, select plans, and proceed through a checkout process. The infrastructure behind it, as indicated by the WHOIS and DNS records, points to a legitimate operational entity. However, the effectiveness of its “working” can be viewed through different lenses: technical functionality, user experience, and full transparency.

Technical Functionality and Uptime

From a purely technical standpoint, the website operates effectively. It loads quickly, navigation is generally smooth, and key functionalities such as address checking and plan selection perform as expected. The DNS records and SSL certificate indicate a properly configured and secured online presence, which is fundamental for any e-commerce platform.

• Website Responsiveness: The site demonstrates good responsiveness across various devices, adapting well for desktop and mobile users.
• Feature Execution: The core features, like real-time address validation for NBN, are implemented correctly and provide immediate feedback to the user.
• Secure Connection: The presence of an SSL certificate (HTTPS) ensures that data transmitted between the user and the website is encrypted, protecting sensitive information during transactions.
• Stable Infrastructure: The DNS records and non-blacklisted status suggest a stable and maintained web presence, indicating ongoing technical management.

User Journey Efficiency

The website excels in its user journey for prospective customers. It’s designed to funnel users efficiently from inquiry to subscription. The sequential steps, from address input to plan selection and checkout, are logically structured, making the process relatively straightforward even for those unfamiliar with NBN terminology.

• Intuitive Flow: The path from checking availability to building a plan is clearly laid out, minimizing confusion.
• Clear Prompts: The site uses clear prompts and calls to action (e.g., “Build Your Plan,” “Continue to Checkout”) to guide users through each step.
• Problem Resolution Prompts: For issues like address not found or NBN checker being down, the site provides helpful messages and alternative actions (e.g., “Give us a call on 1800 211 112”).
• Reduced Friction: By streamlining the sign-up process, Tangerine aims to reduce potential points of friction that might deter new customers.

Completeness of Information Display

While the site efficiently guides users, it sometimes falls short in providing comprehensive information upfront without requiring deeper clicks or acknowledgment of pop-ups. For instance, detailed terms and conditions for specific offers, like the eero Secure subscription, are present but require active user engagement to uncover their full implications, rather than being immediately obvious or succinctly summarised.

• Nested Details: Important financial or contractual details (e.g., auto-conversion of free trials to paid subscriptions) are often nested within larger disclaimers or pop-ups.
• Reliance on User Diligence: The user is required to actively read lengthy texts within pop-ups to grasp critical terms, which many might overlook.
• Ethical Transparency Concerns: From an ethical perspective, it’s always best practice to make all material terms as transparent and easily accessible as possible, ensuring truly informed consent. This is particularly relevant for ongoing charges or cancellation policies.
• Comparison to Industry Best Practices: Leading ethical companies often highlight key terms concisely at the point of decision, with clear links to full documents, rather than relying solely on lengthy embedded text.

Reliability of Service Provision (Based on Website Information)

Based purely on the website’s claims and design, Tangerine aims to provide reliable service. They highlight “Simple Set-Up,” “No Lock-In Contracts,” and “Great Value.” The typical busy speeds provided for NBN plans indicate an understanding of network performance, which is crucial for customer satisfaction. How to Avoid Questionable Websites: A User’s Guide

• Stated Reliability: The site implies reliability through its focus on speeds and hassle-free setup.
• NBN Speed Transparency: By providing typical busy speeds, Tangerine offers a more realistic expectation of service performance, adhering to ACCC guidelines.
• Technical Support: The 24/7 technical support is a strong indicator of their commitment to resolving issues and maintaining service uptime.
• Pre-Order Options: The ability to pre-order NBN for addresses not yet ready suggests a proactive approach to connecting customers.

Is Tangerinetelecom.com.au Legit?

Yes, Tangerinetelecom.com.au appears to be a legitimate operational business. The available WHOIS information confirms that the domain is registered to “MORE TELECOM PTY LTD,” an Australian company with a valid ABN. This indicates that it is a registered business entity operating within Australian legal frameworks. Furthermore, the website itself is professionally designed, functions correctly, and offers real services.

Registered Australian Business

The WHOIS data is a critical piece of evidence. It shows that the domain tangerinetelecom.com.au is owned by MORE TELECOM PTY LTD, a company with ABN 23165518589. This registration means the company is formally recognized and subject to Australian business regulations, lending it significant legitimacy.

• Australian Business Number (ABN): The presence of an ABN confirms that the entity is registered with the Australian Business Register. This is a fundamental step for any legitimate business operating in Australia.
• Company Structure: Being a Pty Ltd (Proprietary Limited) company indicates a formal corporate structure, subject to corporate governance and reporting requirements.
• Regulatory Compliance: Registered businesses are subject to consumer protection laws, taxation, and other regulations enforced by Australian authorities, providing a layer of accountability.
• Domain Registration Details: The registrar information (Domain Directors Pty Ltd trading as Instra) and the last modified date (2025-04-02T11:46:08Z) show regular domain management and a long-term registration, common for established businesses.

Operational Website and Services

The website is fully functional, allowing users to browse, check service availability, and sign up for NBN and mobile plans. This indicates an active business delivering real services. They are not merely a placeholder site but an active platform for customer acquisition and service management.

• Active Features: The address checker, plan builder, and checkout processes are all operational, demonstrating a live business delivering its stated services.
• Clear Service Offerings: The website explicitly outlines the types of services available (NBN, mobile SIM, mobile broadband) with details on speed tiers and pricing.
• Customer Support Channels: The presence of a 24/7 technical support phone number reinforces their operational status and commitment to service delivery.
• Professional Design: The website’s design is modern and professional, consistent with established online businesses in the telecommunications sector.

DNS Records and Certificate Transparency

The DNS records show valid configurations for the domain, including A, NS, and MX records, all pointing to operational servers. The Certificate Transparency log (crt.sh) shows 171 certificates, indicating a history of SSL certificate issuance and renewal, which is standard practice for secure websites.

• Valid DNS Configuration: Correct DNS records ensure the website resolves correctly and email services function, which are essential for a legitimate online business.
• SSL Certificates: Multiple SSL certificates indicate that the website has consistently maintained secure connections, protecting user data during interactions. This is a baseline for online legitimacy in the modern web.
• Not Blacklisted: The check confirming the domain is not blacklisted suggests it hasn’t been flagged for malicious activity or spam, further supporting its legitimacy.
• MX Records: The presence of MX records for mail.tangerinetelecom.com.au confirms they handle their own email, typical for a legitimate company.

Public Brand Presence and Partnerships

The mention of Mollie O’Callaghan OAM, an Olympic swimmer and world record holder, as a team member or ambassador, and the BINGE promotion, suggests a public brand presence and strategic partnerships. While the BINGE partnership might raise ethical questions (as discussed previously), the fact that they engage in such public-facing campaigns with recognizable figures or brands indicates a level of commercial operation beyond a fly-by-night scam. Does Kayslab.com.au Work? An Assessment of Functionality (Or Lack Thereof)

• Brand Ambassador: Associating with a well-known public figure like Mollie O’Callaghan indicates investment in brand building and public relations.
• Promotional Campaigns: Engaging in promotional offers with other companies (like BINGE) is characteristic of legitimate businesses seeking to expand their customer base.
• Marketing Efforts: These elements collectively demonstrate that Tangerine Telecom is actively marketing its services and building its brand in the Australian market.
• Community Engagement: While not extensive on the homepage, such partnerships often hint at broader community or marketing efforts that legitimate companies undertake.

Is Tangerinetelecom.com.au a Scam?

No, Tangerinetelecom.com.au is not a scam. Based on the comprehensive review of its domain information, website functionality, and public presence, it is clearly an operating and legitimate telecommunications provider in Australia. A scam website typically exhibits multiple red flags such as hidden ownership, non-functional links, lack of contact information, unrealistic offers, or a blacklisted status. Tangerine Telecom displays none of these critical indicators of fraudulent activity.

Transparent Business Registration

As confirmed by the WHOIS data, Tangerinetelecom.com.au is registered to MORE TELECOM PTY LTD, an Australian company with a verifiable ABN (23165518589). Scams often operate under hidden or fake identities to avoid legal repercussions. The clear registration information immediately dispels any notion of it being a fraudulent operation.

• Verifiable ABN: The Australian Business Number is a public identifier that confirms the business is registered with the Australian government. This is a foundational element of legitimacy.
• Legal Entity: Operating as a Proprietary Limited company means it’s a formal legal entity, subject to Australian corporate law.
• Contact Information: The WHOIS data also provides registrar abuse contact details (+49.68949396850 and [email protected]), which are standard for legitimate domain registrations.
• Ongoing Registration: The domain’s “Last Modified” date of 2025-04-02T11:46:08Z and its non-expired status indicate active management and a long-term commitment.

Functional and Professional Website

The website itself functions as a professional telecommunications portal. It allows users to check services, select plans, and complete transactions. Scam websites are often poorly designed, contain broken links, or have generic, low-quality content. Tangerine’s site is polished, intuitive, and delivers on its stated purpose.

• Responsive Design: The site adapts well to different screen sizes, indicative of professional web development.
• Operational Checkout: The ability to add services to a cart and proceed to checkout signifies a live e-commerce function.
• Clear Service Descriptions: Services are described in detail, including speed tiers and typical busy speeds, which is characteristic of legitimate providers.
• No Obvious Phishing Attempts: The website doesn’t exhibit common phishing traits, such as misspelt URLs, unusual login requests, or attempts to steal credentials.

Clear Contact and Support Channels

A significant hallmark of a legitimate business is readily available and effective customer support. Tangerine Telecom provides a 24/7 technical support phone number (1800 211 112) prominently on its website. Scam operations typically lack accessible or responsive customer support, making it impossible for victims to seek assistance.

• Dedicated Support Line: A toll-free 1800 number for 24/7 technical support is a substantial investment for a company and a strong indicator of legitimacy.
• Multiple Contact Points: While not explicitly listed on the homepage, legitimate businesses usually have other contact points (e.g., email, postal address) available in their terms or privacy policy.
• Commitment to Service: Offering round-the-clock support, including public holidays, demonstrates a commitment to resolving customer issues, which is antithetical to scamming.
• Online Help & FAQs: The presence of a “help & faqs” section further supports their commitment to assisting customers.

Not Blacklisted or Flagged for Malicious Activity

Checks against various online blacklists reveal that Tangerinetelecom.com.au has not been flagged for malware, phishing, or other malicious activities. Scam websites are often quickly identified and blacklisted by security organisations and browsers to protect users. Kayslab.com.au Alternatives: Ethical and Trustworthy Online Spaces

• Clean Security Record: The absence from blacklists is a strong indicator that the domain is not associated with fraudulent or harmful online activities.
• SSL Certificate History: The extensive certificate transparency logs show consistent SSL certificate issuance, reinforcing the website’s commitment to secure user connections and preventing data interception.
• Reputable Infrastructure: The use of reputable name servers (fastdns.com.au) and a legitimate registrar (Instra) suggests standard, legitimate hosting and domain management.
• No Spam Indicators: There are no obvious signs of the website being used for spam distribution or other illicit online activities.

How to Cancel Tangerinetelecom.com.au Subscription

Cancelling a subscription with any service provider, including Tangerinetelecom.com.au, typically involves contacting their customer service directly. While the website doesn’t have a dedicated “Cancel Subscription” button on its main page, the general practice for telecommunications companies in Australia, especially those with no lock-in contracts, is to require direct communication for service termination.

Direct Contact with Customer Service

The most straightforward and often required method to cancel your Tangerine Telecom NBN or mobile plan is to directly contact their customer support team. Given their advertised 24/7 technical support, this should be the primary channel for initiating a cancellation.

• Call the Support Line: The most effective method is usually to call their dedicated support number: 1800 211 112. Be prepared to provide your account details for verification.
• Email or Online Form: While not explicitly promoted for cancellations on the homepage, most providers also offer email support or an online contact form for customer inquiries, which can be used to initiate a cancellation request. Check their “Contact Us” or “Help & FAQs” pages for these options.
• Online Chat: If available (check their website), an online chat feature can also be a quick way to connect with a representative and initiate the cancellation process.
• Verify Cancellation: Always ensure you receive a confirmation of your cancellation, including the effective date and any final charges. It’s good practice to ask for an email confirmation.

Understanding No Lock-In Contracts

Tangerine Telecom explicitly states that its plans offer “No Lock-In Contracts.” This is a significant advantage as it means you typically won’t incur early termination fees when cancelling your service. However, it’s crucial to understand how billing cycles and final charges might apply.

• No Early Termination Fees: This feature means you won’t be penalised financially for ending your service prematurely.
• Pro-rata vs. Full Billing Period: Clarify whether your final bill will be pro-rata (charged only for days used in the final billing cycle) or if you are liable for the full current billing period. Most providers on no lock-in contracts will bill pro-rata.
• Notice Period: While not explicitly stated on the homepage for cancellations, some providers may require a short notice period (e.g., 24 or 48 hours) before the end of a billing cycle to ensure the cancellation is processed effectively for that period.
• Return of Equipment: If you leased a modem or any other equipment from Tangerine, clarify their policy on returning the equipment. Failure to return leased equipment might result in charges.

Specifics for eero Secure Subscription Cancellation

The eero Secure subscription, if purchased or received as part of a bundle, has specific cancellation terms detailed in the website’s pop-up disclaimer. It’s vital to follow these if you wish to cancel this particular add-on service.

• Direct Contact for eero Secure: Cancellation of eero Secure also requires contacting Tangerine’s customer service.
• Billing Period Timing: The disclaimer states: “Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period.” This means you need to time your cancellation request carefully to avoid being charged for an additional month.
• No Partial Refunds: Cancellations typically take effect at the end of the billing period, implying no partial refunds for the remainder of a month if you cancel mid-cycle.
• Device Disassociation: If you cancel eero Secure, the device will be disassociated from your account, but you can continue to use the eero device with your Tangerine internet service without the Secure features. Re-activation through Tangerine is only possible with a new eero purchase.

Data Portability and New Provider Setup

Before cancelling, especially for NBN services, consider the timing of your new service activation. To minimize downtime, many users sign up with a new provider first and then cancel their old service once the new connection is confirmed as active. Is Kayslab.com.au a Scam? Unpacking the Warning Signs

• Overlap for Seamless Transition: It is often recommended to arrange for your new NBN service to be connected before cancelling your old one to avoid a period without internet.
• Phone Number Porting: If you have a home phone service through Tangerine (VOIP), ensure you port your number to your new provider before cancelling, as cancelling the service typically means losing the number.
• Email Address: If you use an email address provided by Tangerine, ensure you have migrated all important contacts and data before cancelling, as access to this email might cease.
• Final Bill Review: Always review your final bill carefully to ensure all charges are correct and reflect the cancellation date and terms.

Tangerinetelecom.com.au Pricing

Tangerinetelecom.com.au clearly outlines its pricing for NBN and mobile plans, adopting a tiered structure based on speed for NBN and data allowances for mobile services. Their core strategy revolves around offering “Great Value” and competitive pricing, often complemented by introductory offers. However, it’s important to dig into the nuances of these prices, including potential additional costs and how promotional periods work.

NBN Plan Pricing Structure

Tangerine’s NBN plans are structured around different speed tiers, a common practice among Australian NBN providers. Each tier comes with a distinct monthly price, designed to cater to various household sizes and internet usage habits. They emphasize “unlimited data” across all plans.

• Tiered Speeds, Tiered Prices:
  • Value (25/10 Mbps): Typically the lowest price point, suitable for basic browsing, emails, and light streaming (e.g., ~AUD $59.90/month).
  • Value Plus (50/20 Mbps): A popular mid-range option, good for general household use, HD streaming, and working from home (e.g., ~AUD $69.90/month).
  • Speedy (100/20 Mbps): For more demanding users, online gaming, and faster downloads (e.g., ~AUD $79.90/month).
  • Speedy Plus (100/40 Mbps): Higher upload speeds, beneficial for content creators or those with significant cloud usage (e.g., ~AUD $84.90/month).
  • SuperSpeedy (250/25 Mbps) & UltraSpeedy (1000/50 Mbps): Premium tiers for Fibre to the Premise (FTTP) and Hybrid Fibre Coaxial (HFC) connections only, offering very high speeds for multiple concurrent users and UHD streaming (e.g., ~AUD $99.90/month and ~AUD $119.90/month respectively).
• Unlimited Data: All NBN plans are advertised with unlimited data, ensuring no excess data charges.
• Typical Busy Speeds Transparency: For each plan, Tangerine provides “Typical busy speeds^ download (↓) & upload (↑) measured between 7-11 pm.” This is crucial for managing customer expectations and is a key metric advised by the ACCC for NBN providers.
• Promotional Pricing: The site often features introductory offers, such as discounted rates for the first 6 months. It’s essential for customers to note the price after this promotional period, as the standard rate will then apply. This is a common marketing strategy but requires consumers to be aware of the price step-up.

Mobile Plan Pricing

Tangerine also offers SIM-only mobile plans and mobile broadband plans. These are generally structured by data allowance, with competitive pricing designed to attract users looking for straightforward mobile services without device bundles.

• SIM Only Mobile Plans: These plans typically come with unlimited national calls and texts, with pricing varying based on the included data allowance (e.g., small data plans from ~AUD $20/month up to large data plans at ~AUD $50+/month).
• Mobile Broadband Plans: Data-only SIMs for connecting on the go, priced according to the amount of data included. These are useful for tablets, portable modems, or as a backup internet solution.
• No Lock-In Contracts: Like their NBN plans, mobile plans generally come without lock-in contracts, offering flexibility.
• Network: While not explicitly stated on the homepage, mobile plans usually operate on one of Australia’s major mobile networks (Telstra, Optus, or Vodafone) as an MVNO (Mobile Virtual Network Operator), which impacts coverage and speed.

Potential Additional Costs

While base plan prices are clear, customers should be aware of potential additional costs that might arise during signup or service usage.

• Modem Costs:
  • Purchasing from Tangerine: Customers can purchase a modem directly from Tangerine, which will be an upfront cost (e.g., ~$100-$150+).
  • Using Own Modem: If using your own modem, there’s no modem purchase cost, but the site warns of “limited ‘best efforts’ support” and no speed testing capability, potentially leading to additional troubleshooting costs or frustrations if issues arise.
• nbn® New Development Charge: A one-off nbn® New Development Charge of $275 applies if the property is a new development not yet connected to the nbn®. This is a charge levied by nbn® itself, not Tangerine, but it’s passed on to the customer. This is clearly highlighted during the address check for applicable properties.
• eero Secure Subscription: While free for the first 12 months with an eero device, it automatically converts to a paid month-to-month service at $2.99/mth (inc GST) per account after the promotional period. This ongoing cost needs to be factored in if users wish to retain the service.
• Home Phone Service (VOIP): If adding a home phone service, there will be an additional monthly fee on top of the NBN plan, and the modem must support VOIP.

Payment and Billing

Tangerine Telecom likely operates on a monthly billing cycle, charging in advance for services. Customers should verify payment methods accepted and the billing cycle details during the sign-up process. Is Kayslab.com.au Legit? A Deep Dive into Authenticity

• Monthly Billing: Standard practice for telecommunications services is monthly billing in advance.
• Payment Methods: Typically, direct debit from a bank account or credit/debit card payments are accepted.
• First Invoice: The site mentions that customers for FTTP upgrades “will be charged for your new service on your first invoice following the completion of your FTTP upgrade,” indicating billing commences upon service activation.
• Financial Hardship Assistance: The availability of this program indicates a structured approach to managing customer accounts, including those facing payment difficulties.

Tangerinetelecom.com.au FAQ

How can I check if nbn® is available at my address on Tangerinetelecom.com.au?

Yes, you can easily check nbn® availability by entering your address in the prominent address checker tool directly on the Tangerinetelecom.com.au homepage. The tool provides immediate results, indicating whether nbn® is available and the estimated activation timeframe.

What are the typical busy speeds offered by Tangerine Telecom?

Tangerine Telecom clearly lists typical busy speeds for each nbn® plan tier, measured between 7 pm and 11 pm. For example, the 50/20 Mbps plan typically offers 50 Mbps download and 17 Mbps upload during busy hours, while the 100/20 Mbps plan offers 100 Mbps download and 17 Mbps upload. These figures are subject to change and other factors.

Does Tangerine Telecom offer unlimited data plans?

Yes, all of Tangerine Telecom’s nbn® internet plans come with unlimited data, meaning you won’t incur additional charges for exceeding a data cap.

Can I use my own modem with Tangerine Telecom’s nbn® service?

Yes, you can use your own modem. However, Tangerine Telecom states they can only provide “limited ‘best efforts’ support” for configuring your modem and may be “unable to perform speed testing of your connection” if you choose this option. They recommend purchasing a modem from them if you are not confident with configuration.

What is the eero Secure subscription mentioned on the website?

The eero Secure subscription is a service that provides enhanced Wi-Fi security features like ad blocking, threat detection, and parental controls, typically bundled free for 12 months with an eero device purchased from Tangerine. After this period, it automatically converts to a paid monthly service ($2.99/mth, subject to change). Kayslab.com.au Pros & Cons: An Unbalanced Scale

How do I cancel the eero Secure subscription?

You must contact Tangerine Telecom’s customer service to cancel your eero Secure subscription. Cancellation takes effect at the end of your current billing period if requested at least 5 days before that date; otherwise, it will take effect at the end of your next billing period.

Are there any lock-in contracts with Tangerine Telecom plans?

No, Tangerine Telecom explicitly states that their nbn® and mobile plans offer “No Lock-In Contracts,” providing customers with flexibility to change or cancel plans without incurring early termination fees.

What happens if nbn® isn’t ready at my address yet?

If nbn® isn’t ready, Tangerine Telecom offers a “Pre-Order” option where they will submit the order to nbn® the moment your address becomes ready.

Is there a new development charge for nbn® connections?

Yes, a one-off nbn® New Development Charge of $275 applies if your property is a new development not yet connected to the nbn®. This charge is levied by nbn® and is applicable regardless of the provider you choose.

Does Tangerine Telecom offer phone services?

Yes, Tangerine Telecom offers a home phone service (VOIP) that can be added to your nbn® plan. If you use your own modem for this service, it must support VOIP and be re-configurable. Kayslab.com.au Review and First Look: A Critical Examination

How long does nbn® activation usually take with Tangerine Telecom?

NBN activation typically takes 1-3 days if nbn® is readily available at your address. For some cases, especially new connections, it might take 1-3 weeks.

How can I get financial hardship assistance from Tangerine Telecom?

You can apply for Financial Hardship Assistance by submitting your application to Tangerine Telecom. Their team will be in touch within 5 business days to confirm the outcome and propose an arrangement.

Who is Mollie O’Callaghan OAM, and what is her connection to Tangerine Telecom?

Mollie O’Callaghan OAM is an Olympic swimmer and world record holder who is featured on the Tangerine Telecom website as an ambassador or “fastest member of Team Tangerine,” used in their promotional content.

What are the main product categories offered by Tangerine Telecom?

Tangerine Telecom’s main product categories include INTERNET (nbn® plans), MOBILE (SIM-only mobile plans), and MOBILE BROADBAND (data-only SIM plans).

Where can I find the full terms and conditions for Tangerine Telecom’s services?

The full terms and conditions, along with other policies, can be found on their “Policies” page, usually linked in the footer of their website. Specific terms for offers like eero Secure are often detailed in pop-up disclaimers during the purchase process. Easyflowers.com.au Review

What should I do if the nbn® address checking tool is down?

If the nbn® address checking tool is down due to maintenance, Tangerine Telecom advises trying again later or calling their customer service at 1800 211 112. You can still view their plans and sign up manually.

How does Tangerine Telecom compare on pricing with other providers?

Tangerine Telecom positions itself on “Great Value” and competitive pricing, often offering introductory discounts. To get the best deal, it’s recommended to compare their prices and typical busy speeds against other Australian nbn® providers like Aussie Broadband, Superloop, and TPG.

Can I get an nbn® Fibre Upgrade with Tangerine Telecom?

Yes, Tangerine Telecom promotes a “$0 FTTP Upgrade” or “Fresh Fibre Offer” for eligible existing customers, allowing access to a more reliable high-speed nbn® connection. Eligibility needs to be checked through their specific tool.

What support hours does Tangerine Telecom offer?

Tangerine Telecom’s Technical Support team is available 24/7, including on Public Holidays, via their phone number 1800 211 112.

What is the purpose of the “3 months’ BINGE with any nbn® internet plan” offer?

This is a promotional offer from Tangerine Telecom providing new and returning BINGE customers with a 3-month subscription to BINGE Standard when they sign up for an nbn® internet plan. It’s a marketing incentive to attract new customers. easyflowers.com.au FAQ