Roadrunnerautotransport.com Reviews

After careful evaluation of Roadrunnerautotransport.com, We give it a Trust Score of 4.2 out of 5 stars. The website presents itself as a long-standing and reputable auto transport company, claiming over 30 years in the industry. This is a significant point, as longevity often correlates with reliability in the service sector. The homepage immediately provides contact information, including a prominent phone number 888 777-2123, which is a good sign for accessibility. They also have dedicated login portals for dealers and carriers, suggesting a well-established network and professional infrastructure.

The overall presentation is professional and user-friendly, offering clear navigation options for tracking shipments, getting quotes, and understanding their services.

The emphasis on “Fast & reliable nationwide auto transport company” aligns with what consumers typically look for in such services.

They tout themselves as the “number one rated car transporter in the U.S.,” which, while a strong claim, is backed by numerous customer testimonials displayed prominently. These testimonials, from individuals like Henry D.

And Bruce Y., offer anecdotal evidence of satisfactory service, often highlighting prompt delivery, good communication, and careful handling of vehicles.

The inclusion of featured clients, including notable figures like Stephen Curry and Dwayne Johnson, aims to bolster their credibility, although the authenticity of such endorsements would require further verification beyond the website itself.

A key feature is the “Instant Car Shipping Quote” tool, which simplifies the process for potential customers by breaking it down into three easy steps: origin & destination, vehicle details, and shipment details.

This transparency in the quoting process is a definite plus.

Furthermore, the website details their “RoadRunner Advantage,” which includes “Top-Rated Auto Shipping” again, a claim supported by testimonials, “Nationwide Door-to-Door Service,” “Complete Vehicle Coverage” though specifics on coverage levels are mentioned as available during booking, “No Up-Front Deposit Required” a highly attractive feature for consumers, as it reduces financial risk, “Extended Office Hours,” and “24/7 Online Shipment Tracking.” These advantages address common concerns consumers have when arranging vehicle transport.

The site also features a regularly updated blog section with relevant articles, such as “Auto Shipping Etiquette: Do You Tip Car Transport Drivers?” and “How to Safely Ship Newly Purchased Vehicles.” This indicates an effort to provide valuable content and establish thought leadership within the industry, which can build trust.

The comprehensive “Car Shipping Coverage Map” and lists of “Popular Car Shipping Locations” and “Top Auto Shipping Routes” demonstrate their extensive operational reach across the U.S., offering detailed information for various states and cities.

Their FAQ section is remarkably thorough, addressing a wide array of common questions about car shipping costs, quotes, delivery times, tracking, insurance, payment methods, presence required at pickup/delivery, personal items in vehicles, scheduling, pickup/delivery locations, open vs. enclosed transport, types of vehicles shipped, gas levels, the Bill of Lading, and top-load service.

This level of detail in the FAQ section is highly commendable, as it proactively answers many potential customer queries, reducing the need for direct contact and enhancing user experience.

One crucial element that Roadrunnerautotransport.com actively addresses is the financial aspect of car shipping.

They explicitly state “No Up-Front Deposit Required,” which is a significant ethical consideration.

In an industry where scams or unfulfilled promises can occur, not demanding an upfront payment until the day of pickup demonstrates a level of confidence and commitment to service.

This aligns with ethical business practices, where payment is tied to the commencement of service rather than merely a promise.

Furthermore, their payment methods accept major credit cards, electronic transfer, postal money order, and bank/certified check for deposits or full pre-payment.

For balances due upon delivery, cash, bank/certified check, or postal money order are accepted directly by the driver.

This variety of payment options provides flexibility, and the option for cash on delivery for the balance is a standard practice in the logistics industry.

The site does not mention any practices related to interest-based loans or financing for the transport itself, focusing purely on the service payment.

This is a positive point, avoiding any involvement in riba interest, which is forbidden in Islam.

The service itself, transporting goods, is permissible as long as the transactions are clear, fair, and free from deceptive practices or interest.

Roadrunnerautotransport.com appears to fulfill these criteria based on the information provided on their homepage.

However, despite the robust presentation, it’s important to remember that website claims, while extensive, should ideally be corroborated with independent reviews on platforms like the Better Business Bureau, Trustpilot, or industry-specific forums.

The WHOIS data confirms a long domain registration history Creation Date: 2007-07-10, Registry Expiry Date: 2032-07-10, indicating a stable and established presence.

The domain is registered with GoDaddy.com, LLC, a reputable registrar, and is not blacklisted, which adds to its credibility.

The DNS records are standard and functional, further supporting its legitimacy as an operational website.

The presence of 435 certificates found on crt.sh suggests a robust security posture for their online operations, utilizing SSL/TLS encryption for user data.

Overall, Roadrunnerautotransport.com presents a highly professional and informative facade.

The detailed services, transparent quoting process, extensive FAQ, and clear communication about their operational advantages build a strong case for their legitimacy and reliability in the auto transport sector.

The “no upfront deposit” policy is particularly noteworthy, aligning with fair dealing and consumer protection.

While external validation from customer review sites is always prudent for a comprehensive assessment, the website itself provides a strong foundation of trust and operational transparency.

Here are some alternatives for vehicle transport services, focusing on reputable and widely used options in the U.S. that offer clear and ethical business practices:

• Montway Auto Transport

  • Key Features: One of the largest and most reputable auto transport brokers. Offers door-to-door shipping, open and enclosed carriers, and specializes in classic car transport. Provides instant online quotes. Known for strong customer service and comprehensive insurance options.
  • Price: Varies significantly based on distance, vehicle type, and service chosen. Generally competitive within the industry.
  • Pros: Large network of carriers, reliable, excellent customer support, transparent pricing, strong insurance coverage.
  • Cons: As a broker, they rely on third-party carriers, so actual service quality can vary slightly.

• Sherpa Auto Transport

  • Key Features: Offers a “Price Lock Promise” which means the initial quote is the final price, preventing hidden fees. Focuses on quality over quantity, often using a smaller, vetted network of carriers. Provides open and enclosed transport.
  • Price: Often slightly higher than some competitors due to their price lock guarantee, but offers predictability.
  • Pros: Price lock guarantee no surprise charges, highly rated for customer satisfaction, reliable service, focuses on communication.
  • Cons: May not always be the absolute cheapest option, smaller network might mean slightly longer pickup times in some less common routes.

• AmeriFreight

  • Key Features: Offers a range of discounts military, student, senior, return customer and multiple service tiers economy, first class, premium. Provides comprehensive insurance options. Specializes in custom solutions for various vehicle types.
  • Price: Competitive, with potential for discounts.
  • Pros: Flexible service options, various discounts, strong customer reviews, good communication throughout the process.
  • Cons: Some reports of price increases after initial quote, though less common than with less reputable brokers.

• SGT Auto Transport

  • Key Features: Offers nationwide door-to-door car shipping with open and enclosed options. Provides instant quotes online and emphasizes timely service. Handles a wide range of vehicles, including motorcycles and RVs.
  • Price: Generally competitive.
  • Pros: User-friendly website, quick quote process, good customer reviews for responsiveness and service.
  • Cons: Some customers report communication issues during transit, though this is not universal.

• Nexus Auto Transport

  • Key Features: Focuses on technology to streamline the shipping process. Offers instant quotes and comprehensive tracking. Provides both open and enclosed carrier services.
  • Price: Transparent and competitive.
  • Pros: Modern interface, efficient booking, reliable tracking, good for those who prefer online management.
  • Cons: Customer service can sometimes be less personal due to tech-heavy approach.

• Easy Auto Ship

  • Key Features: Offers a wide range of services including car, motorcycle, RV, and boat shipping. Provides a “guaranteed pickup” option for an extra fee. Known for its strong customer service and detailed quote process.
  • Price: Competitive, with options for expedited service at a higher cost.
  • Pros: Extensive service offerings, strong customer support, transparent pricing with no hidden fees, good for diverse transport needs.
  • Cons: Like many brokers, carrier availability can sometimes impact flexibility.

• Ship Car Direct

  • Key Features: Emphasizes personalized service and direct communication. Specializes in luxury and classic car transport with enclosed options. Focuses on minimizing risks and providing a smooth experience.
  • Price: Often caters to higher-end services, so prices can be premium.
  • Pros: High level of personalized service, excellent for high-value vehicles, strong focus on safety and customer satisfaction.
  • Cons: Not always the most budget-friendly option, may have fewer carriers for standard open transport.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on our research and information provided by the company. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Roadrunnerautotransport.com Review & First Look

Roadrunnerautotransport.com presents a highly polished and seemingly robust platform for vehicle shipping services.

Upon first glance, the website immediately conveys professionalism and experience, touting “The trusted name in vehicle shipping for over 30 years!” This longevity claim is a significant trust signal in an industry where fly-by-night operations can sometimes emerge.

The site is well-organized, making it intuitive for visitors to navigate and find necessary information.

What Makes Roadrunnerautotransport.com Stand Out Initially?

The initial impression of Roadrunnerautotransport.com is one of established reliability. The design is clean, and critical information is readily accessible.

• Prominent Contact Information: A phone number 888 777-2123 is displayed at the top, along with a clear call to action: “Speak with a shipping expert.” This direct line for inquiries immediately fosters a sense of transparency and accessibility.
• Intuitive Navigation: Key sections like “Track a Shipment,” “Dealer Login,” and “Carrier Login” are clearly visible, indicating a comprehensive service ecosystem.
• Customer-Centric Messaging: Phrases like “Our goal is to make car shipping as fast, safe and cost-effective as possible” resonate with consumer needs and expectations.
• Visual Cues of Trust: The homepage features numerous customer testimonials, complete with names and locations, which aim to provide social proof of their service quality. The inclusion of “Featured Clients” such as professional athletes and film directors further attempts to enhance credibility, suggesting a high-profile clientele.

The Claim of Being “Number One Rated Car Transporter”

Roadrunner Auto Transport boldly claims to be the “number one rated car transporter in the U.S.” While this is a strong marketing statement, the website attempts to substantiate it through: Iq.mental-impulse.com Review

• Volume of Shipments: “moving thousands of vehicles on a monthly basis” implies a high volume of operations, suggesting efficiency and established logistics.
• Customer Feedback: The testimonials are strategically placed to reinforce this claim, with customers frequently mentioning positive experiences, timely delivery, and friendly agents. For example, Henry D. from New Orleans, LA, states, “RoadRunner Auto Transport did an excellent job shipping a car that I bought online. I spoke with multiple car shipping companies, but the folks at RoadRunner were the most helpful.”
• “The RoadRunner Advantage” Section: This dedicated section highlights core benefits such as “Top-Rated Auto Shipping” and “thousands of 5-star reviews,” serving as further internal validation of their quality.

Accessibility and User Experience

The site’s user experience is designed for simplicity, especially for new customers seeking quotes.

• Instant Quote Calculator: The three-step process for getting an instant quote Origin & Destination, Vehicle Details, Shipment Details is streamlined and efficient, allowing users to quickly estimate costs without committing to personal information immediately. This low barrier to entry is excellent for potential customers.
• 24/7 Online Shipment Tracking: The promise of continuous tracking provides peace of mind for customers, enabling them to monitor their vehicle’s journey at any time. This modern feature is a standard expectation in logistics.
• Comprehensive FAQs: A robust FAQ section addresses common queries ranging from pricing factors to insurance coverage and payment methods, demonstrating a proactive approach to customer service and transparency.

Initial Verdict on Trust and Legitimacy

From a purely superficial standpoint, Roadrunnerautotransport.com appears to be a legitimate and well-established player in the auto transport industry.

The website itself offers numerous indicators of a professional operation, from its long domain registration dating back to 2007 to its comprehensive service descriptions and customer support features.

The “no up-front deposit” policy is a significant ethical plus, reducing financial risk for consumers and showcasing confidence in their service delivery.

However, as with any online service, potential customers should always conduct due diligence by checking independent reviews on platforms like the Better Business Bureau or Trustpilot to gain a broader perspective beyond the company’s own presented information. Happynest.com Reviews

This initial review suggests a promising and reliable service provider.

Roadrunnerautotransport.com Features

Roadrunnerautotransport.com boasts a comprehensive suite of features designed to make vehicle shipping as seamless and reliable as possible.

These features are strategically highlighted throughout the website, aimed at instilling confidence and demonstrating their capability as a leading auto transport provider.

Core Service Offerings

The fundamental services provided by Roadrunner Auto Transport cater to a wide range of needs, ensuring that most vehicle transport scenarios are covered.

• Open Carrier Car Shipping: This is the most common and cost-effective method.
  • Description: Vehicles are transported on open trailers, similar to those seen on highways. These carriers can transport up to 10 vehicles at once.
  • Benefits: Generally more affordable due to lower operating costs and greater availability of carriers. Ideal for standard vehicles and those not requiring specialized protection from elements.
  • Process: Explained as reliable and efficient, with an extensive network of carriers for flexible and timely options.
• Enclosed Carrier Car Shipping: Designed for maximum protection and ideal for high-value vehicles.
  • Description: Vehicles are transported in fully enclosed trailers, shielding them from weather, dust, debris, and road hazards.
  • Benefits: Offers the highest level of protection, making it suitable for luxury, classic, exotic, or custom vehicles. Equipped with advanced security features.
  • Considerations: Higher cost compared to open transport due to specialized equipment and limited capacity. Requires advanced booking due to less carrier availability.
• Door-to-Door Service: A convenience-focused service that minimizes hassle for the customer.
  • Description: The vehicle is picked up directly from the origin address and delivered as close as legally and safely possible to the destination address.
  • Flexibility: Drivers aim to reach the exact door, but may request a nearby meeting point e.g., large parking lot if street access is restricted for large transport trucks.
  • Benefits: Eliminates the need for customers to drop off or pick up vehicles at terminals, saving time and effort.

Specialized Transport Services

Beyond the standard open and enclosed options, RoadRunner Auto Transport offers tailored solutions for specific client needs. Dashbit.com Reviews

• Seasonal Auto Transport: Caters to individuals who relocate vehicles seasonally, such as snowbirds or vacationers.
  • Purpose: Ensures safe and secure transport for winter storage or summer getaways.
  • Flexibility: Utilizes an extensive network and flexible scheduling to meet specific seasonal requirements.
• Military Car Shipping: Dedicated services for military personnel and their families.
  • Support: Designed to assist service members with vehicle relocation during PCS Permanent Change of Station moves or deployments.
• College Car Shipping: Assists students with transporting vehicles to and from college campuses.
  • Convenience: Simplifies the logistics for students and parents, ensuring vehicles arrive safely for academic terms.
• Dealer Shipping & Fleet Management: Solutions for businesses requiring multiple vehicle transports.
  • Scale: Caters to dealerships for inventory transfers and corporate clients for fleet relocations, emphasizing efficiency and coordination for bulk shipments.
• Oversized Vehicle Transport & Motorcycle Shipping: Capabilities for a broader range of vehicle types.
  • Scope: Extends beyond standard cars to include larger vehicles and motorcycles, showcasing versatility in their transport solutions.
• International Shipping Capabilities: Mentioned briefly for specific regions.
  • Reach: Includes services to Alaska, Hawaii, Puerto Rico, and the Caribbean, indicating a reach beyond the contiguous U.S.

Customer Support and Engagement Tools

Roadrunnerautotransport.com integrates several tools and resources to enhance the customer experience and provide valuable information.

• Online Quote Calculator: A quick and user-friendly tool for instant price estimates.
  • Process: Requires only origin, destination, vehicle year, make, and model to generate an estimate.
  • Transparency: Acknowledges that cost is influenced by distance, vehicle type/size, transport method open/enclosed, locations rural/urban, time of year, fuel prices, and delivery speed.
• 24/7 Online Shipment Tracking: A critical feature for customer peace of mind.
  • Accessibility: Allows customers to monitor their shipment status in real-time using a unique booking number.
  • Direct Communication: The tracking portal also enables live chat with a shipping agent for immediate assistance.
• Comprehensive FAQ Section: Addresses a wide array of common customer inquiries.
  • Content: Covers topics from pricing and delivery times to insurance, payment, vehicle preparation, and what can be stored inside the car.
  • Proactive Support: Aims to reduce the need for customers to call, providing immediate answers to frequently asked questions.
• Educational Blog Posts: A resource for general auto transport knowledge.
  • Topics: Includes articles on tipping drivers, air freight shipping, single-car transport options, safely shipping newly purchased vehicles, eco-friendly shipping, and how technology is transforming auto transport.
  • Value: Positions the company as an industry expert, offering valuable insights and tips to customers.

Roadrunnerautotransport.com Pros & Cons

When evaluating Roadrunnerautotransport.com, it’s crucial to weigh its strengths against any potential weaknesses.

Based on the information presented on their homepage and common industry standards, we can identify several distinct advantages and a few areas where more transparency or independent verification might be beneficial.

Pros of Roadrunnerautotransport.com

The website highlights numerous positive aspects that are appealing to potential customers.

• No Up-Front Deposit Required: This is a major pro. Customers don’t pay “a penny until the day your shipment is scheduled for pickup.” This significantly reduces the financial risk for the customer and demonstrates the company’s confidence in its service delivery. It also aligns with ethical business practices by ensuring payment is tied to the commencement of service, not just a booking.
• Long-Standing Industry Presence: The claim of “over 30 years” in vehicle shipping, coupled with a domain creation date of 2007 indicating 17 years of online presence as of 2024, and a 25-year total operational claim if the 30-year claim is accurate from their inception, suggests stability and experience. Longevity often implies reliability and a proven track record.
• Comprehensive Service Offerings: They cover a broad spectrum of needs, from standard open and enclosed transport to specialized services like seasonal, military, college, dealer, fleet, oversized, and motorcycle shipping. This versatility makes them a one-stop shop for many different vehicle transport requirements.
• Nationwide Door-to-Door Service: This convenience factor is highly valued by customers, as it eliminates the need for terminal drop-offs or pickups. They aim to get “as close to your door as he can legally and safely get,” which is standard practice in the industry.
• User-Friendly Instant Quote System: The 3-step online calculator is intuitive and provides quick estimates, making the initial inquiry process very efficient for users.
• 24/7 Online Shipment Tracking: Providing real-time updates and live chat support through a tracking portal offers significant peace of mind and control to the customer throughout the transport process.
• Detailed and Informative FAQ Section: The FAQ is exceptionally thorough, addressing almost every conceivable question a customer might have, from pricing factors and insurance to preparing the vehicle. This proactive approach to information dissemination is excellent for customer support.
• Positive Customer Testimonials on-site: The website features numerous positive reviews from various customers, including those mentioning celebrities, which, if authentic, can significantly boost perceived trustworthiness and service quality.
• Extended Office Hours: Being “available past normal business hours in every timezone in the country” indicates a strong commitment to customer service and accessibility, especially valuable for clients across different U.S. time zones.
• Robust Online Presence & Security: The WHOIS data shows long-term registration, no blacklisting, and a significant number of security certificates, suggesting a well-maintained and secure online platform.

Cons of Roadrunnerautotransport.com

While the website presents a strong case, certain aspects warrant consideration or further external verification. Monlitcabane.com Reviews

• Reliance on Self-Reported “Top-Rated” Status: The claims of being “number one rated” and having “thousands of 5-star reviews” are primarily self-asserted on their website. While testimonials are present, external, unbiased review platforms like BBB, Trustpilot, Google Reviews would provide a more objective measure of customer satisfaction and consistency. Without direct links or aggregated data from these external sites, these claims remain internal.
• General Insurance Information: While “Complete Vehicle Coverage” is mentioned, the specifics on the scope and limitations of basic liability coverage versus comprehensive options are only broadly touched upon. Customers would need to select a level during booking, implying the need for deeper inquiry before committing. It’s not fully transparent about all potential exclusions or the precise value limits covered under the standard policy.
• No Direct Carrier Information/Network Transparency: As an auto transport broker which is common in the industry, the website does not explicitly list its network of carriers. While this is typical, it means the customer relies heavily on RoadRunner’s vetting process, and the actual carrier performing the transport is not known upfront.
• Potential for Schedule Fluctuations Common in Industry: While they aim for timely delivery and suggest scheduling in advance, auto transport is subject to variables like weather, road conditions, and driver availability. The website acknowledges that “every five hundred miles will add one day to the transit time” and offers expedited options for a higher fee, which is standard but still a potential “con” for those expecting absolute precision in delivery times.
• Limited Specificity on Pricing Beyond Calculator: While the calculator provides an instant quote, the exact breakdown of factors influencing the price e.g., specific surcharges for rural areas, peak season rates is discussed generally in the FAQ rather than being explicitly detailed in a pricing structure or terms page. This is common for custom quotes but means the initial estimate may not account for all nuances.

Does Roadrunnerautotransport.com Work?

Yes, based on the comprehensive details and functionality presented on its website, Roadrunnerautotransport.com appears to be a fully operational and effective platform for arranging vehicle transport.

The site outlines a clear, step-by-step process for obtaining quotes, booking shipments, and tracking progress, suggesting that their system is designed to facilitate successful auto transport transactions.

The Operational Flow

The core functionality of Roadrunnerautotransport.com revolves around a streamlined digital process combined with human support.

• Quoting System: The “Instant Car Shipping Quote” tool is central to their operation. Users input origin, destination, and vehicle details to receive an estimate. This immediate feedback mechanism confirms that their pricing algorithm and database of routes are active and responsive.
  • Data Input: The system prompts for specific details like vehicle year, make, and model e.g., “Year → 2025,” “Make,” “Model”, indicating a structured approach to data collection essential for accurate pricing and carrier matching.
  • Privacy Assurance: They state, “We respect your privacy and do not distribute any personal information,” which is crucial for building trust in their digital services.
• Booking and Scheduling: Once a quote is accepted, the process moves to booking.
  • Flexibility: Customers can book online or by phone 888 422-7584, offering options for different user preferences.
  • Availability: They emphasize booking 2-3 weeks in advance for best results, but also mention “expedited shipping options are available” for urgent needs, showcasing adaptive scheduling.
• Carrier Network: RoadRunner leverages an “extensive network of carriers” to facilitate shipments.
  • Matching: While the specific carriers aren’t named upfront, the system presumably matches customer needs with available and vetted transport partners.
  • Diverse Options: This network supports both open and enclosed transport, catering to various vehicle types and customer preferences.

Real-Time Tracking and Communication

A critical aspect of a functional auto transport service is transparency during transit. RoadRunner addresses this effectively.

• 24/7 Online Tracking Portal: Upon scheduling, customers receive a unique booking number to track their shipment in real-time.
  • Live Updates: This feature indicates a robust logistical system that provides continuous updates on vehicle location and status.
  • Direct Support: The tracking portal also offers a “live chat with a shipping agent,” ensuring immediate assistance for any queries regarding shipment status. This integration of technology and human support is vital for operational effectiveness.
• Communication Protocol: The Bill of Lading is highlighted as a “very important document” for documenting pre-existing damage and serving as “the official agreement for transport.” This standard industry practice confirms a structured approach to managing shipments and potential claims.

Operational Reach and Capabilities

The sheer scale of their stated operations further suggests that Roadrunnerautotransport.com has a functional and widespread network. Arnoldclarkautoparts.com Reviews

• Nationwide Coverage: They claim to provide “direct service to and from any residential or business location in the US,” backed by an interactive “Car Shipping Coverage Map” that links to specific state pages e.g., California car shipping. This implies an active network across all states.
• High Volume: “Moving thousands of vehicles on a monthly basis” is a strong indicator of an operational model that consistently handles a large number of diverse transport requests.
• Diverse Vehicle Handling: Their ability to ship “all types of vehicles including sedans, SUVs, pickup trucks, minivans, oversized vehicles, antiques, classic cars, motorcycles, construction vehicles, inoperable cars and boats” requires specialized equipment and expertise, which points to a well-developed operational capacity. For instance, inoperable cars require “a special auto carrier… with a winch,” demonstrating their capability to manage unique transport needs.

In essence, the website acts as a functional front-end for a presumably complex and active logistics operation.

The presence of detailed service descriptions, interactive tools, and comprehensive FAQs all point to a company that has established processes to effectively manage vehicle transportation from quote to delivery.

The domain’s long operational history and lack of blacklisting further support the conclusion that Roadrunnerautotransport.com is a legitimate and working service provider.

Is Roadrunnerautotransport.com Legit?

Yes, based on the available information and standard indicators of online legitimacy, Roadrunnerautotransport.com appears to be a legitimate business.

Several factors contribute to this assessment, moving beyond mere website aesthetics to concrete data points. Movesmethod.com Reviews

Key Indicators of Legitimacy

• Domain Age and History WHOIS Data: The WHOIS record shows a Creation Date of 2007-07-10 and a Registry Expiry Date of 2032-07-10. This means the domain has been active for over 17 years and is registered for an extended future period. Legitimate businesses typically maintain long-term domain registrations, whereas scam websites often have very recent creation dates and short expiry periods. This long history is a strong trust signal.
• Registrar Information: The domain is registered with GoDaddy.com, LLC, a well-known and reputable domain registrar. This indicates a professional registration rather than an obscure or suspicious one.
• Domain Status: The domain status includes clientDeleteProhibited, clientRenewProhibited, clientTransferProhibited, and clientUpdateProhibited. These statuses, while appearing restrictive, are standard security measures put in place by registrars to prevent unauthorized deletion, renewal, transfer, or updates of the domain name by third parties. They are common for established domains and do not indicate illegitimacy.
• DNS Records: The presence of A, NS, and MX records suggests active hosting and email services.
  • A Record 52.2.93.206: Points to a valid IP address.
  • NS Records ns01.domaincontrol.com, ns02.domaincontrol.com: These are GoDaddy nameservers, aligning with the registrar information.
  • MX Record roadrunnerautotransport-com.mail.protection.outlook.com: Indicates that they use Microsoft Outlook for email, a professional and widely trusted email service. This is a far cry from generic free email addresses often associated with less legitimate operations.
• SSL/TLS Certificate Certificate Transparency – crt.sh: The finding of 435 certificates on crt.sh indicates extensive use of SSL/TLS encryption. This means that data exchanged between the user’s browser and the website e.g., personal information, quote details is encrypted, protecting privacy and security. A lack of SSL certificates is a major red flag for any website handling user data. The high number suggests regular updates and proper security management.
• Blacklist Status: The report explicitly states “Not Blacklisted.” This is a critical indicator that the domain has not been flagged for spamming, phishing, malware, or other malicious activities by common security databases.
• Physical Presence/Contact Information: While not explicitly detailed as a physical address, the presence of a dedicated phone number 888 777-2123, along with login portals for dealers and carriers, suggests a structured business operation with multiple points of contact beyond just a website.
• “No Up-Front Deposit Required” Policy: As discussed previously, this policy is a strong sign of legitimacy and ethical conduct, as it puts less financial burden and risk on the consumer at the initial stage. Scam companies often demand full payment or a large deposit upfront.
• Comprehensive Website Content: The depth and detail of the service descriptions, FAQ section, and blog posts indicate a genuine effort to inform and serve customers, characteristic of a legitimate business.

While external reviews on platforms like the Better Business Bureau, Trustpilot, or Google Reviews would offer a more complete picture of customer satisfaction and complaint resolution, the technical and structural indicators from the domain report and the website’s content strongly support the conclusion that Roadrunnerautotransport.com is a legitimate and operational vehicle transport service.

They operate with standard industry practices and exhibit characteristics of a well-established online presence.

Is Roadrunnerautotransport.com a Scam?

Based on a thorough review of the provided information, Roadrunnerautotransport.com does not appear to be a scam. All available indicators point towards a legitimate and established business operation within the auto transport industry. Scam websites typically exhibit a number of red flags, none of which are prominently present with Roadrunnerautotransport.com.

Why It’s Unlikely to Be a Scam:

• Longevity and Domain History: As detailed in the WHOIS report, the domain was created in 2007 and is registered until 2032. Scam websites are almost always short-lived, with very recent domain registrations that often expire within a year or two. A nearly two-decade operational history for a domain is a powerful indicator of legitimacy.
• Reputable Registrar and DNS: The domain is registered with GoDaddy.com, a major, well-known registrar. The DNS records also point to GoDaddy’s nameservers, and the MX record indicates the use of professional email services via Outlook. Scammers often use less reputable or free domain/hosting services to minimize costs and remain untraceable.
• SSL/TLS Certificates: The presence of 435 security certificates on crt.sh signifies robust SSL/TLS encryption across the site. This protects user data during transmission. Scam sites often forgo proper security certificates, leaving user information vulnerable.
• Not Blacklisted: The site is explicitly “Not Blacklisted” by any major security databases. Scam sites are frequently reported and blacklisted for fraudulent activities, phishing attempts, or distributing malware.
• No Up-Front Deposit Policy: This is perhaps the strongest real-world indicator against it being a scam. Many fraudulent auto transport companies demand large upfront deposits, then disappear or fail to deliver services. RoadRunner’s policy of “You don’t pay a penny until the day your shipment is scheduled for pickup” significantly mitigates financial risk for the customer and is a hallmark of a confident, legitimate business.
• Transparent Contact Information: A prominent, toll-free phone number 888 777-2123 is readily available. Scam operations often hide behind generic contact forms or non-existent phone numbers.
• Comprehensive and Detailed Content: The website provides extensive details about its services, a very thorough FAQ section, a functional quote calculator, and specific information about different transport methods open, enclosed, door-to-door, seasonal, military, etc.. Scam sites typically have minimal, vague content with numerous grammatical errors, often appearing rushed and unprofessional.
• Operational Infrastructure Suggested: The inclusion of “Dealer Login” and “Carrier Login” portals implies a functioning network and established relationships with other businesses dealerships and transport carriers, which is characteristic of a legitimate brokerage or transport company.
• Customer Testimonials On-Site: While testimonials on a company’s own website should be taken with a grain of salt and cross-referenced with external reviews, their sheer volume and specific details names, locations suggest genuine customer interactions.

While no website is entirely immune to individual negative experiences or complaints, the structural and policy-based evidence strongly indicates that Roadrunnerautotransport.com is a legitimate service provider and not a scam operation.

Consumers are always advised to check external review platforms for recent customer experiences to get a broader perspective on service quality. Homerwear.com Review

How to Cancel Roadrunnerautotransport.com Booking

The Roadrunnerautotransport.com website does not explicitly detail a “cancellation policy” or a specific “how-to-cancel” section on its homepage.

This is a common practice for many service providers where the cancellation process might be handled directly via phone or through specific terms outlined during the booking confirmation.

However, given their “no up-front deposit” policy, the implications for cancellation are significantly different than for services that require payment upfront.

Implications of “No Up-Front Deposit” on Cancellation

The fact that RoadRunner Auto Transport states, “You don’t pay a penny until the day your shipment is scheduled for pickup,” fundamentally changes the cancellation dynamic.

• Minimal Financial Risk: If a customer has not paid any deposit, there is essentially no financial loss to recover when canceling before the pickup day. This policy inherently simplifies the cancellation process from a customer’s financial perspective.
• Likely Process: It’s highly probable that if a customer needs to cancel a booked shipment before the scheduled pickup and before any payment has been made, they simply need to inform the company.

Suggested Steps for Cancellation

Although there isn’t a dedicated online form or detailed policy on the homepage for cancellations, the most direct and effective methods would be: Tessie.com Review

1. Call Their Customer Service Directly:
   • The most reliable method would be to call their primary customer service number: 888 777-2123 or the quote line 888 422-7584. Explain that you need to cancel an existing booking. Be prepared to provide your booking number or any other identifying information associated with your reservation.
2. Use the Live Chat Feature if applicable to existing bookings:
   • The website mentions that the “tracking portal will also give you the ability to live chat with a shipping agent that can answer any questions you may have regarding the status of your shipment.” If you have a booking number, logging into the tracking portal and initiating a live chat could be an effective way to communicate your cancellation request in writing and receive confirmation.
3. Check Your Booking Confirmation Email/Documents:
   • When you book a service, you typically receive a confirmation email or document. This document often contains specific terms and conditions, including details on how to modify or cancel your reservation, and any associated timelines or fees though fees would be unlikely given the no-deposit policy if canceled before pickup.
4. Confirm Cancellation in Writing Optional but Recommended:
   • Even if you cancel by phone, it’s always a good practice to follow up with an email to their customer service if an email address is provided during booking or on their contact page to have a written record of your cancellation request and their confirmation.

Potential Scenarios and Considerations

• Cancellation Near Pickup Time: While no deposit is required upfront, if a cancellation occurs very close to the scheduled pickup time e.g., within 24-48 hours, the company might have already dispatched a carrier or incurred costs. It is possible, though not stated, that a late cancellation fee could apply if a contract was signed that outlined such terms. However, without a deposit, enforcing such a fee might be challenging for the company.
• No “Subscription” or “Free Trial”: Roadrunnerautotransport.com provides a one-time service vehicle transport rather than a recurring subscription or a free trial period that converts to a paid service. Therefore, typical “cancel subscription” or “cancel free trial” mechanisms do not apply here. The focus is on canceling a specific service agreement.

In summary, given their no-deposit policy, canceling a booking with Roadrunnerautotransport.com before the scheduled pickup appears to be a straightforward process, primarily involving direct communication with their customer service team.

The absence of an explicit cancellation policy on the homepage itself, while less transparent than some services, is mitigated by their unique payment structure.

Roadrunnerautotransport.com Pricing

The pricing model for Roadrunnerautotransport.com, as detailed on their homepage and in the FAQ, is based on a dynamic calculation influenced by multiple factors rather than a fixed rate list.

They provide an “Instant Car Shipping Quote” calculator to give customers an immediate estimate.

Factors Influencing Car Shipping Cost

RoadRunner Auto Transport transparently lists the key variables that determine the final price for shipping a vehicle: Mastodon.com Reviews

• Distance of Travel: This is cited as the “biggest factor.” Longer distances naturally incur higher costs due to increased fuel consumption, driver wages, and wear and tear on the vehicle. They provide a general rule of thumb: “Generally, every five hundred miles will add one day to the transit time,” which also correlates with cost.
• Type and Size of Vehicle:
  • Weight and Dimensions: Larger and heavier vehicles e.g., SUVs, pickup trucks, oversized vehicles, RVs require more space on the carrier and consume more fuel, leading to higher costs.
  • Vehicle Condition: Shipping an “inoperable car” non-running incurs an “additional fee.” This is because it requires specialized equipment a winch and extra labor to load and secure the vehicle.
• Kind of Transport Preferred:
  • Open Carrier: The most common and cost-effective method. Vehicles are exposed to the elements.
  • Enclosed Carrier: Provides maximum protection but comes at a “higher price tag” due to specialized trailers and limited capacity. This is recommended for luxury, classic, or exotic cars.
• Pick-up and Drop-off Locations:
  • Accessibility: Rural or “hard-to-reach areas” may result in higher prices due to the extra time, fuel, and maneuverability challenges for large transport trucks.
  • Door-to-Door Service: While offered as standard, if a driver cannot safely access a specific street, meeting at a nearby accessible location might be required, though this doesn’t typically impact the base price directly but rather the convenience.
• Time of Year Seasonality:
  • Demand Fluctuations: Costs can “fluctuate depending on the time of year.” Peak seasons e.g., summer, holidays, or “snowbird” routes often see higher demand and thus higher prices.
  • Weather Conditions: Extreme weather during certain seasons can also impact logistics and pricing.
• Current Fuel Prices: Given the nature of transportation, fuel costs are a significant variable. Fluctuations in fuel prices directly affect the overall shipping cost.
• Speed of Delivery Expedited Shipping:
  • Standard vs. Expedited: They offer “expedited shipping services for quicker delivery,” which “comes with a higher price tag.” This is for customers who need their vehicle moved on a tight schedule.
• Additional Options:
  • Top-Load Service: Placing a vehicle on the higher deck of an open carrier to protect it from fluids leaking from vehicles above. This is an “additional option” that would likely add to the cost.
  • Comprehensive Insurance Options: While basic liability coverage is included, elevated levels of shipment coverage are available during booking for an additional fee.

How to Get a Quote

RoadRunner Auto Transport emphasizes two primary ways to obtain a quote:

1. Online Car Shipping Quote Calculator: Users can enter their origin, destination, vehicle make/model/year, and desired pickup date directly on the website to receive an “instant estimate.” This tool is designed to incorporate all the aforementioned factors.
2. Phone Consultation: Customers can call 888 422-7584 to speak with a “car transport pricing specialist” for a personalized quote and to discuss specific needs.

Payment Structure

A key aspect of their pricing and payment is the “No Up-Front Deposit Required” policy.

• Payment Timing: “You don’t pay a penny until the day your shipment is scheduled for pickup.” This is a significant customer-friendly feature.
• Payment Methods:
  • Deposit/Full Pre-payment: All major credit cards, electronic transfer, postal money order, and bank/certified check are accepted.
  • Balance Due upon Delivery: If a balance remains, it can be paid directly to the driver in cash, bank/certified check, or postal money order.

In conclusion, Roadrunnerautotransport.com uses a dynamic, factor-based pricing model that aims for transparency by outlining the influencing variables.

The “no up-front deposit” policy stands out as a strong ethical and consumer-friendly practice.

Roadrunnerautotransport.com Alternatives

While Roadrunnerautotransport.com presents a strong case for its services, exploring alternatives is always a wise move for consumers looking to compare options, pricing, and service nuances. Colivys.com Reviews

The auto transport industry is competitive, with several reputable companies offering similar, ethical services.

Here are some of the top alternatives to Roadrunnerautotransport.com, focusing on established and well-regarded providers in the United States.

These alternatives also primarily act as brokers, connecting customers with a network of vetted carriers, which is a common business model in this sector.

1. Montway Auto Transport

   • Key Features: One of the largest and most well-known auto transport brokers. Offers comprehensive door-to-door services across the U.S., including Hawaii and Alaska. Provides open and enclosed transport. Known for their extensive network of over 15,000 carriers. Offers instant online quotes and frequently runs promotions.
   • Pros: High volume of shipments, competitive pricing, strong customer support, reliable tracking, good for standard and specialized vehicles.
   • Cons: As a broker, the actual carrier can vary, leading to potential inconsistencies in individual experiences.
   • Service Scope: Personal vehicles, motorcycles, ATVs, RVs, boats, heavy equipment, classic/luxury cars.

2. Sherpa Auto Transport Xchangeon.io Reviews

   • Key Features: Stands out with its “Price Lock Promise,” guaranteeing that the price quoted is the price paid, preventing unexpected surcharges. This commitment to transparency is a major draw. They focus on quality over sheer volume, working with a smaller, more carefully vetted network of carriers. Offers both open and enclosed options.
   • Pros: Guaranteed pricing, high customer satisfaction ratings, excellent communication, strong focus on reliability.
   • Cons: Can sometimes be slightly more expensive than competitors due to the price guarantee. might have slightly less immediate carrier availability on less popular routes.
   • Service Scope: Cars, trucks, SUVs, motorcycles.

3. AmeriFreight

   • Key Features: Offers flexible service tiers Economy, First Class, Premium to cater to different budgets and speed requirements. Provides various discounts including military, student, senior, and returning customer discounts. Known for strong customer reviews and responsive service. Includes comprehensive insurance options.
   • Pros: Multiple service options and discounts, good customer support, robust insurance coverage.
   • Cons: Some reports of initial quotes being lower than final prices, although this is common across the brokerage industry.
   • Service Scope: Cars, trucks, SUVs, motorcycles, RVs, boats.

4. SGT Auto Transport

   • Key Features: A prominent player offering nationwide door-to-door service with both open and enclosed carrier options. They provide instant online quotes and emphasize efficiency and reliability. Caters to a wide range of vehicle types, including specialty vehicles.
   • Pros: Quick online quote system, competitive pricing, positive overall customer feedback.
   • Cons: Like other brokers, actual transit times can sometimes vary.
   • Service Scope: Cars, trucks, SUVs, motorcycles, RVs, classic/luxury cars.

5. Easy Auto Ship

   • Key Features: Offers a broad range of transport services beyond just cars, including motorcycles, RVs, and boats. Provides a “guaranteed pickup” option for an additional fee, catering to those with strict timelines. Known for being highly communicative and providing detailed quotes.
   • Pros: Wide variety of vehicle types handled, reliable customer service, option for guaranteed pickup, competitive pricing.
   • Cons: The guaranteed pickup feature comes at an extra cost, and some customers have reported longer wait times for pickup.
   • Service Scope: Cars, motorcycles, RVs, boats, heavy equipment.

6. Nexus Auto Transport

   • Key Features: Emphasizes a technology-driven approach to streamline the shipping process. Their platform offers instant quotes, comprehensive tracking, and efficient booking. They provide both open and enclosed options and are known for their modern, user-friendly interface.
   • Pros: Tech-savvy approach, efficient booking process, good tracking features, transparent quotes.
   • Cons: Customer service can sometimes feel less personal, relying more on digital interactions.

7. Mover Auto Transport Debitam.com Reviews

   • Key Features: Focuses on providing a personalized experience with dedicated shipping agents. Offers standard open and enclosed transport, specializing in cross-country moves. Emphasizes competitive pricing and secure delivery.
   • Pros: Personalized service, direct communication with agents, competitive rates for long-distance moves.
   • Cons: May not be as well-known as some larger brokers, potentially leading to fewer immediate online reviews.
   • Service Scope: Cars, trucks, SUVs.

When choosing an alternative, it’s recommended to get quotes from at least three different companies, compare their terms, check their policies on deposits and cancellations, and consult external review sites for unbiased customer feedback.

Roadrunnerautotransport.com vs. Competitors

When pitting Roadrunnerautotransport.com against its competitors, it’s essential to analyze key differentiators and shared industry practices.

The auto transport industry is largely dominated by brokers, meaning most companies, including RoadRunner, connect customers with a network of independent carriers rather than owning their entire fleet. This business model shapes much of the comparison.

Key Differentiators of Roadrunnerautotransport.com

RoadRunner makes several claims and implements policies that distinguish it from some competitors:

• “No Up-Front Deposit Required”: This is arguably RoadRunner’s strongest competitive advantage. Many competitors, while not requiring the full payment upfront, often ask for a partial deposit e.g., $100-$300 to secure a booking. RoadRunner’s policy of not collecting any payment until the vehicle is scheduled for pickup significantly reduces customer risk and financial commitment at the initial stage. This is a rare and highly attractive feature in the industry.
• Claim of “Over 30 Years” Experience: While many companies claim experience, RoadRunner puts a strong emphasis on its longevity. This deep-rooted history, if verifiable, suggests a level of stability and expertise that newer or less established brokers may lack. The WHOIS data showing domain registration since 2007 supports a long online presence.
• “Extended Office Hours”: Being available “past normal business hours in every timezone in the country” sets them apart in terms of customer accessibility. Many competitors might stick to standard 9-5 business hours, limiting direct customer interaction for those in different time zones or with busy schedules.
• Prominent Celebrity Testimonials: While the authenticity requires external verification, showcasing names like Stephen Curry, Dwayne Johnson, and Francis Ford Coppola as “Featured Clients” is a unique marketing strategy aimed at building an elevated perception of trust and reliability. Not all competitors feature such high-profile endorsements.

Similarities with Competitors

Despite its differentiators, Roadrunnerautotransport.com shares many commonalities with other leading auto transport brokers: 48.ie Reviews

• Brokerage Model: Like Montway, Sherpa, AmeriFreight, and others, RoadRunner primarily functions as a broker, leveraging a network of independent carriers to fulfill orders. This means the actual transport quality can depend on the specific carrier assigned, a common variable across the industry.
• Service Offerings: All major competitors offer similar core services:
  • Open vs. Enclosed Transport: Standard industry options for varying levels of vehicle protection and cost.
  • Door-to-Door Service: The default convenience offered by most reputable companies.
  • Nationwide Coverage: Most major players boast extensive reach across the U.S.
  • Specialized Transport: Services for motorcycles, RVs, oversized vehicles, and specific scenarios like military or college moves are commonly offered by leading providers.
• Online Quote Calculators & Tracking: Instant online quotes and 24/7 tracking portals are now industry standards, provided by nearly all reputable auto transport websites for customer convenience and transparency.
• Dynamic Pricing: Pricing models are universally dynamic, influenced by the same factors distance, vehicle type, transport method, seasonality, fuel prices, etc.. No company offers fixed, flat-rate pricing for diverse routes.
• Customer Support Channels: Phone and online chat support are common across the board.

Competitive Positioning

Roadrunnerautotransport.com positions itself strongly on trust, experience, and customer convenience.

Its “no up-front deposit” policy gives it a significant edge over competitors who require some form of initial payment.

For customers wary of scams or looking to minimize financial commitment, this is a compelling factor.

Its extended hours and detailed FAQs also contribute to a strong customer service impression.

However, companies like Sherpa Auto Transport counter with a “Price Lock Promise” which, while potentially leading to a slightly higher initial quote, eliminates post-quote price increases that can be a source of frustration for customers in the brokerage model. Proovia.delivery Review

Montway Auto Transport, being one of the largest, might offer a broader network and potentially more competitive pricing due to sheer volume.

Ultimately, the choice between RoadRunner and its competitors often comes down to:

• Deposit Preference: Do you prefer no deposit upfront RoadRunner or are you comfortable with a small deposit for potentially other benefits many competitors?
• Price Guarantee: Is a fixed price more important Sherpa or are you comfortable with potential minor fluctuations RoadRunner, Montway?
• Specific Service Needs: Does one company offer a niche service or discount that is particularly relevant to you e.g., AmeriFreight’s discounts, Easy Auto Ship’s guaranteed pickup?
• External Reviews: Independent reviews on platforms like BBB and Trustpilot remain crucial for gauging consistent customer satisfaction across the board, as website claims alone may not tell the full story.

Roadrunnerautotransport.com Customer Service

Based on the information available on their homepage, Roadrunnerautotransport.com places a strong emphasis on customer service, integrating various channels and features designed to support clients throughout the vehicle shipping process.

Accessibility and Contact Points

The website prominently displays multiple ways for customers to get in touch and receive assistance:

• Toll-Free Phone Number: The number 888 777-2123 is featured prominently at the top of the page, explicitly inviting users to “Speak with a shipping expert.” Another number, 888 422-7584, is provided for obtaining quotes. This immediate and direct phone access is a cornerstone of effective customer service, allowing for real-time problem-solving and personalized discussions.
• Extended Office Hours: They highlight being “available past normal business hours in every timezone in the country.” This commitment to extended availability significantly benefits customers across different U.S. time zones, ensuring that assistance is often available when needed, even outside typical 9-to-5 schedules.
• Live Chat Functionality: For existing customers, the tracking portal offers the ability to “live chat with a shipping agent.” This provides an instant messaging option for queries about shipment status, offering a quick and convenient alternative to phone calls, especially for minor updates or questions.

Proactive Information Dissemination

RoadRunner Auto Transport employs several strategies to provide information proactively, aiming to reduce the need for customers to contact support for common questions. Turnmeroyal.com Review

• Comprehensive FAQ Section: The FAQ is incredibly detailed, covering a vast array of topics from pricing calculation and payment methods to insurance details, vehicle preparation, and what can be stored inside the car. This extensive resource empowers customers to find answers independently and quickly, a sign of well-thought-out customer support. For example, questions like “How much gas should I have in my car during transport?” or “What is the Bill of Lading?” are clearly answered.
• Informative Blog Posts: The “Recent Auto Transport Blog Posts” section serves as an educational hub, offering articles on topics like “Auto Shipping Etiquette: Do You Tip Car Transport Drivers?” and “How to Safely Ship Newly Purchased Vehicles.” This content helps customers understand the intricacies of auto transport, fostering informed decision-making and reducing confusion.
• Transparent Quoting Process: While not strictly a customer service channel, the instant online quote calculator with its 3-step process and clear explanation of pricing factors demonstrate a commitment to transparency, which contributes positively to the overall customer experience by setting clear expectations.

Customer Feedback Integration

The website prominently features customer testimonials, which serve as a form of social proof and, indirectly, as a reflection of their customer service quality.

• Direct Quotes: Numerous direct quotes from customers e.g., Henry D., Bruce Y., Tara K. highlight positive interactions with agents, timely deliveries, and satisfaction with the overall service. For example, Bruce Y. states, “The agent that we spoke with was very friendly and helpful.”
• “Top-Rated Auto Shipping” Claim: This is backed by references to “thousands of 5-star reviews,” suggesting a history of positive customer interactions, though specific platforms for these reviews are not linked directly on the homepage.

Overall Assessment of Customer Service

Based on the website’s presentation, Roadrunnerautotransport.com appears to have a robust and customer-centric approach to service.

The combination of readily available phone support with extended hours, live chat for existing bookings, and comprehensive self-service resources FAQ, blog suggests a commitment to ensuring customers feel informed and supported.

The emphasis on professionalism, responsiveness, and problem-solving, as reflected in their stated advantages and customer testimonials, aligns with the expectations for a reputable service provider in the auto transport industry.

Roadrunnerautotransport.com Security and Privacy

Roadrunnerautotransport.com provides several indicators on its homepage and through underlying technical details that suggest a commitment to these aspects.

Data Security Measures

• SSL/TLS Encryption: The Certificate Transparency report crt.sh reveals 435 certificates associated with Roadrunnerautotransport.com. This is a very strong indicator that the website uses SSL/TLS encryption.
  • Purpose: SSL/TLS encrypts all data transmitted between your web browser and the website’s server. This means that any personal information you enter—such as your origin and destination zip codes, vehicle details, or contact information for a quote—is scrambled and protected from eavesdropping by malicious third parties.
  • Visual Cue: Users can typically confirm SSL by looking for “https://” in the URL and a padlock icon in their browser’s address bar. The high number of certificates suggests regular updates and a proactive approach to maintaining secure connections.
• No Blacklisting: The domain report explicitly states “Not Blacklisted.” This is a crucial security indicator. Blacklists identify websites involved in malicious activities like phishing, malware distribution, or spam. RoadRunner’s clean record means it has not been flagged as a security threat by major online security databases.

Privacy Practices

While the full privacy policy would reside on a separate page not provided in the homepage text, the homepage does offer a direct statement regarding customer information:

• “We respect your privacy and do not distribute any personal information.” This statement appears directly below the “Calculate Quote” button within the instant quote section.
  • Implication: This is a direct promise to users that the data they input for a quote will not be sold, shared, or used for unsolicited marketing by third parties. For a service that requires personal details even if just location and vehicle type initially, this commitment is vital for building user trust.
  • Context: While it’s a high-level statement, it sets an expectation for how they handle data gathered through the quote process. A comprehensive privacy policy page which reputable sites always have would detail specifics on data collection, storage, usage, and user rights.

Account Security for Logins

The presence of “Dealer Login” and “Carrier Login” portals implies that RoadRunner Auto Transport also handles account security for its business partners.

While details of their internal security protocols for these logins are not public, the overall commitment to SSL and domain security would extend to these areas as well, protecting credentials and sensitive business data.

Overall Assessment

Roadrunnerautotransport.com appears to take security and privacy seriously.

The widespread implementation of SSL/TLS encryption ensures that data transmission is secure, and their clean blacklist record confirms they are not associated with known online threats.

The explicit statement about not distributing personal information on the homepage, while brief, sets a positive tone for their privacy practices.

For a complete understanding, users should always consult the dedicated “Privacy Policy” or “Terms of Service” links, which are typically found in the website’s footer.

However, the available indicators suggest a safe and responsible online environment for users.

Roadrunnerautotransport.com Recent Blog Posts

Roadrunnerautotransport.com maintains an active blog section, featuring “Recent Auto Transport Blog Posts” directly on its homepage.

This is a positive sign for any online business, as a blog can serve multiple purposes: informing customers, improving SEO, and establishing authority in the industry.

The topics covered in their recent posts are highly relevant to vehicle shipping and demonstrate a commitment to providing value beyond just transactional services.

Content Focus and Relevance

The blog posts published by RoadRunner Auto Transport appear to be focused on practical advice, industry insights, and consumer education related to vehicle shipping.

The titles suggest a proactive approach to addressing common customer queries and concerns, as well as broader trends within the industry.

• “Auto Shipping Etiquette: Do You Tip Car Transport Drivers? 05/28/2025”: This post directly addresses a common, practical question that customers might have, providing guidance on industry norms. It shows an understanding of the customer’s perspective and aims to clarify uncertainties.
• “Can You Fly Your Car Cross Country? The Pros and Cons of Air Freight Shipping 05/26/2025”: This delves into a less common but interesting alternative transport method, demonstrating that RoadRunner is willing to explore and educate on various logistics solutions, even if they don’t directly offer air freight. It highlights potential advantages and disadvantages, aiding informed decision-making.
• “Single Car Transport Truck Shipping: What Are Your Options? 05/12/2025”: This post likely focuses on dedicated transport services for a single vehicle, which might be relevant for high-value cars or expedited services. It indicates a readiness to discuss specialized needs.
• “How to Safely Ship Newly Purchased Vehicles 05/09/2025”: This provides valuable advice for a specific customer segment—those who have just bought a car, particularly online, and need to transport it securely. It speaks to practical concerns and offers solutions.
• “Minimizing Your Carbon Footprint with Eco-Friendly Car Shipping 05/07/2025”: This post touches on a contemporary and socially conscious topic. It suggests that RoadRunner is aware of environmental considerations and might offer or promote more sustainable shipping practices, or at least aims to educate on them.
• “Tips for Car Shipping from Coastal Areas 05/05/2025”: This demonstrates attention to geographical nuances and specific challenges, offering tailored advice for customers in particular regions.
• “How Technology is Transforming Auto Shipping 04/30/2025”: This highlights an awareness of industry innovation and modernization, potentially showcasing how RoadRunner itself leverages technology like its tracking system to improve services.

Benefits of an Active Blog for Roadrunnerautotransport.com

An active and relevant blog offers several advantages to a business like RoadRunner Auto Transport:

• Builds Authority and Trust: By providing useful, expert-level content, the company positions itself as knowledgeable and trustworthy in the auto transport sector. This can convert visitors into customers.
• Improves Search Engine Optimization SEO: Regularly updated content with relevant keywords like “auto shipping etiquette,” “car transport drivers,” “air freight shipping,” etc. helps the website rank higher in search engine results for related queries, driving organic traffic.
• Engages Customers: The blog provides a reason for visitors to spend more time on the site, learn more about the industry, and potentially subscribe to newsletters or interact further with the brand.
• Addresses FAQs Proactively: Many blog topics directly answer common questions or concerns, supplementing the formal FAQ section and providing more in-depth explanations.
• Showcases Industry Awareness: Posts on topics like eco-friendly shipping and technology trends demonstrate that the company is current with industry developments and potentially innovative in its approach.

The consistent posting dates all in May 2025, suggesting a recent update or forward-dating indicate a commitment to maintaining fresh content.

The topics selected are genuinely useful and relevant to anyone considering vehicle transport, reinforcing the professional image and helpful nature of Roadrunnerautotransport.com.

Roadrunnerautotransport.com Featured Clients & Testimonials

Roadrunnerautotransport.com leverages social proof extensively through its “Featured Clients” section and numerous customer testimonials.

This strategy aims to build immediate trust and credibility, especially for a service that involves high-value assets like vehicles.

Featured Clients

The website prominently displays a rotating carousel of “Featured Clients” with recognizable names, particularly from the sports and entertainment industries:

• NHL Players: Martin Brodeur, Wayne Gretzky
• NBA Players: Stephen Curry
• MLB Players: Jake Arietta
• NFL Players: Danny Amendola
• Professional Boxer: Floyd Mayweather Jr.
• Actors: Dwayne Johnson, Francis Ford Coppola
• Comedian: Ellen DeGeneres
• TV Personality: Pauly D
• DJ: Funkmaster Flex
• Hip Hop Artist: Nicki Minaj

Impact: The inclusion of such high-profile individuals is a powerful marketing tactic. If these endorsements are authentic and not merely symbolic, they suggest that RoadRunner Auto Transport is trusted by individuals who demand high levels of service, discretion, and reliability, given the value and public nature of their assets. It attempts to convey that if these celebrities trust RoadRunner, so can the average consumer.

Caveat: While impressive, without independent verification or direct statements from these individuals outside the RoadRunner website, these endorsements should be viewed as marketing claims. Reputable companies often have celebrity clients, but the public display of such names can also be for promotional purposes.

Customer Testimonials

Beyond the featured clients, the homepage is rich with direct customer testimonials, typically presented with the customer’s name and location.

These are designed to provide more granular, relatable feedback.

• Examples of Testimonials:
  • Henry D. New Orleans, LA: Praises RoadRunner for excellent service, especially after buying a car online, and highlights the helpfulness of their staff compared to other companies.
  • Bruce Y. Kansas City, KS: Calls RoadRunner the “best auto transport company,” emphasizing friendly and helpful agents, timely delivery, and perfect vehicle condition.
  • Daniel A. Whittier, CA: Chose RoadRunner after researching for a “most reliable auto transport company” and expressed high satisfaction with the service.
  • Luis C. Syracuse, NY: Happy with door-to-door service and easy online tracking.
  • Tara K. Philadelphia, PA: Found “cheap car shipping quotes” and praised the fair price, friendly driver, and on-time delivery.
  • Ian C. Jacksonville, FL: Recommends for “professional shipping service at a fair price.”
  • Susan K. Dallas, TX: Found booking “very easy” and noted helpfulness and friendliness of the shipping agent.
  • Joan B. Boston, MA: Impressed by same-day pickup and next-day delivery for a 500-mile transport, highlighting speed.
  • Andres M. Oakland, CA: Commended “very good communication” from quote to delivery.

Impact: These testimonials serve several purposes:

• Builds Trust: Real-world accounts from various customers across different locations lend credibility to the service claims.
• Highlights Key Benefits: The testimonials frequently mention themes like timeliness, good communication, friendly staff, fair pricing, and vehicle safety, which are all critical decision factors for potential customers.
• Addresses Concerns: By mentioning “shipping a car that I bought online” or looking for “most reliable” or “cheap” quotes, the testimonials indirectly address common customer scenarios and concerns.
• Reinforces “5-star service” Claims: Multiple testimonials explicitly state 5-star experiences or highly recommend the service.

Credibility: While these testimonials are positive, they are curated and presented on the company’s own website. For a truly unbiased view, it’s always advisable to cross-reference these with reviews on independent platforms such as the Better Business Bureau BBB, Trustpilot, or Google Reviews, where customer feedback is typically unmoderated by the company itself. However, the sheer volume and consistency of themes within the on-site testimonials suggest a general trend of positive customer experiences.

In summary, Roadrunnerautotransport.com effectively uses featured clients and numerous customer testimonials as powerful tools to enhance its brand image, convey reliability, and assure potential customers of its service quality.

Roadrunnerautotransport.com Coverage Map & Popular Routes

Roadrunnerautotransport.com demonstrates its extensive operational reach through an interactive “Car Shipping Coverage Map” and detailed lists of “Popular Car Shipping Locations” and “Top Auto Shipping Routes.” This comprehensive geographical information is crucial for an auto transport company, as it directly informs customers about their service accessibility.

Car Shipping Coverage Map

The website features an interactive map where users can “Select your pickup state below for more information and carrier availability in that area.” This section provides a list of all U.S. states as clickable links:

• Full State Coverage: The list includes all 50 U.S. states AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.
• Territory Inclusion: Notably, they also list Puerto Rico car shipping and Caribbean car shipping, indicating service to these U.S. territories and surrounding regions, which expands their reach beyond the continental United States.
• Granular Information: Clicking on a state e.g., California car shipping likely leads to a dedicated page providing more specific details about services, carrier availability, and perhaps local considerations within that state.

Impact: A comprehensive coverage map instantly communicates the company’s operational breadth. For customers, this means they can quickly ascertain if RoadRunner can serve their specific origin or destination, making the service selection process more efficient. It instills confidence in their “Nationwide Door-to-Door Service” claim.

Popular Car Shipping Locations

Beyond states, RoadRunner Auto Transport highlights specific major cities where they provide direct door-to-door services.

This list includes a mix of large metropolitan areas and key regional hubs:

• Major U.S. Cities: New York City, Los Angeles, Chicago, Miami, Dallas, Philadelphia, Houston, Atlanta, Boston, Phoenix, Seattle, San Francisco, Detroit, San Diego, Minneapolis, Tampa, Denver, Brooklyn, Queens, Riverside, Baltimore, Las Vegas, Portland, San Antonio, St. Louis, Sacramento, Orlando, San Jose, Cleveland, Pittsburgh, Austin, Cincinnati, Kansas City, Manhattan, Indianapolis, Columbus, Charlotte, Virginia Beach, Bronx, Milwaukee, Providence, Jacksonville, Salt Lake City, Nashville, Richmond, Memphis, Raleigh, New Orleans, Louisville.
• Benefits: This list demonstrates their strong presence in high-demand areas, where a significant portion of vehicle transport occurs. It assures customers in these locations of readily available services and likely more frequent routes.

Top Auto Shipping Routes

To further guide customers and showcase their expertise in common transport corridors, RoadRunner provides a list of “Top Auto Shipping Routes.” These are often high-volume corridors reflecting significant population movements or commercial activity:

• Prominent Cross-Country Routes:
  • California to Texas / Texas to California
  • California to Florida / Florida to California
  • Florida to Texas / Texas to Florida
  • Florida to New York / New York to Florida
  • California to New York / New York to California
• Other Key Inter-State Routes: Includes connections like Florida to Massachusetts, California to Washington, Arizona to Texas, Illinois to California, and many more, covering diverse regions of the country.

Impact: Highlighting popular routes serves several purposes:

• Route Familiarity: It shows that RoadRunner is well-versed in the logistics of these high-traffic corridors, implying efficiency and regular carrier availability.
• Cost Efficiency Implied: Routes with high demand often have more carriers, potentially leading to more competitive pricing due to supply.
• Customer Guidance: It helps customers who are planning moves between major population centers to quickly identify if their route is a common one, potentially making the process smoother.

The comprehensive nature of RoadRunner Auto Transport’s geographical information, from state-level coverage to specific city hubs and popular routes, strongly reinforces its claim of being a “nationwide auto transport company.” This level of detail is a valuable asset for customers researching transport options, demonstrating the company’s logistical capabilities and extensive operational network.

Roadrunnerautotransport.com How It Works

Roadrunnerautotransport.com distills its vehicle shipping process into a simple, easy-to-understand 1-2-3 sequence, emphasizing efficiency and clarity for the customer.

This approach aims to demystify what can often seem like a complex logistical undertaking.

Step 1: Calculate Your Instant Car Shipping Quote

The initial phase is all about quick access to pricing information, without requiring extensive personal commitment.

• Online Quote Calculator: This is the primary tool. Users are prompted to enter:
  • Origin & Destination: Beginning with zip codes or cities, leveraging suggested locations for accuracy. This ensures precise point-to-point calculation.
  • Vehicle Details: Requires the year, make, and model of the vehicles to be shipped. This input is crucial as vehicle size and type significantly influence transport cost and carrier suitability.
• Speed and Transparency: The system provides an “instant estimate” of the car shipping cost. The website explicitly states that this tool “takes all of the factors above into account” distance, vehicle type, transport method, location accessibility, time of year, fuel prices, delivery speed, aiming for a comprehensive estimate.
• No Obligation: The process is designed for exploration, allowing users to “review your quote – continue to book your reservation online or by phone.” This means customers can get a price without any pressure to commit immediately.
• Privacy Assurance: A reassuring note, “We respect your privacy and do not distribute any personal information,” is placed right under the quote calculator, building trust from the outset.

Step 2: Book Your Reservation

Once a customer is satisfied with the quote, the next step is to formalize the shipment.

• Flexible Booking Options: Customers can proceed with booking either “online or by phone.” This caters to different preferences, allowing those who prefer digital convenience to book directly or those who prefer human interaction to call a shipping expert.
• No Up-Front Deposit: This critical policy means the financial commitment is deferred. “You don’t pay a penny until the day your shipment is scheduled for pickup.” This significantly reduces the financial risk for the customer at the booking stage, setting RoadRunner apart from many competitors who require a deposit.
• Scheduling: While not explicitly detailed in “Step 2” on the homepage, the FAQ clarifies that customers need to provide the “first day your shipment will be available for pickup.” It recommends scheduling “at least 2 to 3 weeks in advance” for best results, but also mentions “expedited shipping options are available” for quicker needs.

Step 3: Vehicle Pickup and Delivery

The final stage involves the physical transport of the vehicle and its handover.

• Pre-Shipment Preparation: The website offers a “car shipping checklist” to help customers prepare their vehicle. This includes cleaning the car for inspection, removing personal items except under 100 lbs in trunk/backseat, and ensuring about a quarter tank of gas.
• Pickup Process:
  • Door-to-Door: The driver aims to get “as close to your door as he can legally and safely get.” If restricted, a nearby safe meeting spot like a large parking lot will be arranged.
  • Bill of Lading: This “very important document” is used to “documents any pre-existing damage on the vehicle during the time of pickup” and serves as the “official agreement for transport.” Both the customer or a trusted adult over 18 and the driver sign this.
  • Presence Required: Someone must be present for pickup to release the vehicle, provide keys, and sign the inspection report.
• Tracking During Transit: “Online tracking is available to you 24 hours a day and is updated in real time.” Customers receive a unique booking number for this. The tracking portal also enables live chat.
• Delivery Process:
  • Final Inspection: Upon delivery, another inspection report is signed, noting any new damage. This is crucial for potential insurance claims.
  • Payment of Balance: If a balance is due, it can be paid directly to the driver in cash, bank/certified check, or postal money order.
  • Presence Required: Similar to pickup, someone over 18 must be present to accept the vehicle, provide keys if applicable, and sign the final inspection report.

This 1-2-3 model, combined with comprehensive supporting information in the FAQ and blog, paints a clear picture of RoadRunner’s operational process, emphasizing convenience, transparency, and customer involvement at key stages.

Roadrunnerautotransport.com Vehicle Insurance and Coverage

Roadrunnerautotransport.com addresses the critical aspect of vehicle insurance and coverage during transit, providing information that aims to reassure customers about the safety and protection of their vehicles.

This is a vital component of any reputable auto transport service.

Standard Coverage: Basic Liability

The website states that “All shipments include basic liability coverage during transit.”

• Purpose: This fundamental level of coverage is standard across the auto transport industry. It typically protects against damage to the vehicle that occurs directly due to the carrier’s negligence during the loading, transport, or unloading process.
• Carrier Responsibility: The liability often rests with the primary carrier who is physically transporting the vehicle. As a broker, RoadRunner facilitates this connection, and the carrier’s insurance would be the primary coverage.
• Limitations: “Basic liability” usually has limitations. It might not cover every type of damage, or there might be caps on the compensation amount. It typically excludes pre-existing damage, damage due to acts of nature e.g., hail, floods, extreme weather, or issues related to mechanical failure not caused by the transport itself.

Enhanced Coverage: Comprehensive Insurance Options

For customers seeking a higher level of protection, RoadRunner offers “Comprehensive insurance options.”

• Elevated Level of Shipment Coverage: This suggests that customers can purchase additional coverage to protect against a broader range of risks or for higher-value vehicles.
• Selection During Booking: Customers are informed that they “will be able to select a level of coverage during the booking process.” This indicates a tiered system or options to customize the insurance to specific needs.
• Recommendation: Enhanced coverage is particularly recommended for luxury, classic, or exotic vehicles, as their higher value warrants greater protection beyond basic liability.

The Role of the Bill of Lading BOL

The Bill of Lading is highlighted as a “very important document” directly related to insurance claims.

• Damage Documentation: The BOL serves as a crucial record of any “pre-existing damage on the vehicle during the time of pickup.” Both the customer or their representative and the driver inspect the vehicle and note any scratches, dents, or other issues on the BOL before transport begins.
• Proof for Claims: “If you want to file any insurance claim regarding your shipment you will need the Bill of Lading.” This underscores the importance of a thorough inspection at both pickup and delivery. Any new damage must be noted on the BOL at the time of delivery to be eligible for a claim.

Key Considerations for Customers

While RoadRunner provides an overview, customers should always:

• Clarify Specifics: During the booking process, ask for explicit details about what the “basic liability” covers, its limits, and what precisely the “comprehensive options” entail. Understand any deductibles or exclusions.
• Check Personal Auto Insurance: Advise customers to check their personal car insurance policy. Some personal policies might extend coverage to a vehicle during transit, potentially offering supplementary protection. However, this is not guaranteed and requires direct confirmation from the personal insurance provider.
• Thorough Inspection: Emphasize the absolute necessity of thoroughly inspecting the vehicle at both pickup and delivery, and documenting any damage on the Bill of Lading. Taking photos or videos before and after transport is also a wise precaution.

By providing both basic and enhanced coverage options and emphasizing the importance of the Bill of Lading, Roadrunnerautotransport.com demonstrates a responsible approach to vehicle protection during shipping.

Their transparency about selecting coverage during booking allows customers to make informed decisions based on their vehicle’s value and personal risk tolerance.

Roadrunnerautotransport.com Booking Process & Payment

Roadrunnerautotransport.com has designed its booking and payment process to be user-friendly, emphasizing convenience and a strong customer-centric financial policy: “No Up-Front Deposit Required.” This approach significantly influences the customer’s initial commitment and financial risk.

Step 1: Getting an Instant Quote

The process begins with obtaining a clear cost estimate.

• Online Quote Calculator: This tool is central to the initial phase. Users input:
  • Origin and Destination: Zip codes or cities.
  • Vehicle Details: Year, Make, Model of the cars.
  • Availability Date: The first day the vehicle will be ready for pickup.
• Transparent Cost Calculation: The website explains that the quote considers factors like distance, vehicle type/size, transport method open/enclosed, specific locations, time of year, fuel prices, and desired delivery speed. This transparency helps manage customer expectations regarding pricing.
• No Obligation: The quote is instant and allows users to “review your quote – continue to book your reservation online or by phone.” This means there’s no pressure to commit immediately after seeing the price.

Step 2: Booking Your Reservation

Once the quote is satisfactory, customers can proceed to secure their shipment.

• Booking Channels: RoadRunner offers flexibility in how customers book:
  • Online: Directly through their website after receiving a quote.
  • By Phone: By calling their dedicated quote line at 888 422-7584 to speak with a “car transport pricing specialist.” This personalized option is beneficial for those with complex needs or who prefer direct interaction.
• Key Policy: No Up-Front Deposit: This is a standout feature. RoadRunner explicitly states: “You don’t pay a penny until the day your shipment is scheduled for pickup.“
  • Customer Benefit: This policy dramatically reduces the financial risk for the customer. Unlike many competitors who require a deposit to secure the booking, RoadRunner does not, instilling greater trust and confidence. It means the customer only pays when the service is actively commencing.
  • Ethical Consideration: From an ethical standpoint, this aligns with fair business practices by not holding customer funds for a service that hasn’t yet begun, minimizing potential disputes over refunds if plans change.

Step 3: Payment Methods

RoadRunner provides a variety of payment options, catering to different customer preferences for both deposit if applicable at pickup and final balance.

• For Deposit or Full Pre-payment at or before pickup day:
  • Major Credit Cards: They accept all major credit cards, providing convenience and security through credit card company protections.
  • Electronic Transfer: A common digital payment method.
  • Postal Money Order: A secure, traditional paper-based payment option.
  • Bank/Certified Check: Another secure, traditional paper-based method, often preferred for larger sums.
• For Balance Due Upon Delivery:
  • Paid Directly to the Driver: This is a standard industry practice.
  • Cash: A common and immediate payment method for drivers.
  • Bank/Certified Check: Ensures funds are guaranteed.
  • Postal Money Order: Another secure paper option.
  • Note on Payment Timing: The balance is typically due when the vehicle is delivered, ensuring customer satisfaction before final payment is made. This “pay on delivery” option adds another layer of customer confidence.

The entire booking and payment process, as presented by Roadrunnerautotransport.com, appears transparent, customer-friendly, and designed to minimize financial anxieties, particularly through its “no up-front deposit” policy and various secure payment options.

Roadrunnerautotransport.com Reputation & Reviews

While the website itself paints a very positive picture, a holistic view requires understanding how its claims might align with external sentiment.

On-Site Reputation Building

Roadrunnerautotransport.com aggressively builds its reputation through several on-site elements:

• Claim of Longevity: “The trusted name in vehicle shipping for over 30 years!” This statement is a powerful trust signal, implying extensive experience and reliability. A long history suggests a stable business that has weathered various market conditions.
• “Number One Rated Car Transporter”: This bold claim is central to their self-promotion, positioning them as a leader in the industry.
• “The RoadRunner Advantage” Section: This highlights key benefits such as:
  • Top-Rated Auto Shipping: Stating “We have thousands of 5-star reviews for exceptional vehicle shipping services.”
  • Nationwide Door-to-Door Service: Emphasizing convenience.
  • Complete Vehicle Coverage: Aiming for peace of mind.
  • No Up-Front Deposit Required: A significant trust and ethical differentiator.
• Customer Testimonials: The homepage is replete with positive testimonials, complete with customer names and locations e.g., Henry D. from New Orleans, Bruce Y. from Kansas City, Tara K. from Philadelphia. These testimonials consistently praise aspects like helpfulness, friendliness, on-time delivery, fair pricing, and perfect vehicle condition.
• Featured Clients: The inclusion of high-profile names from sports and entertainment e.g., Stephen Curry, Dwayne Johnson is a strong celebrity endorsement tactic, aiming to associate their service with trust and high standards.

External Reputation & Review Landscape General Industry Context

While RoadRunner’s website showcases a pristine reputation, it’s crucial to acknowledge the broader context of online reviews for auto transport companies:

• Mixed Reviews are Common: The auto transport industry, particularly for brokers, often sees a wide range of customer reviews online. Even highly rated companies can have negative feedback due to the complex logistics involved reliance on third-party carriers, weather delays, unexpected issues.
• Importance of Independent Platforms: For a truly unbiased view, customers should always check independent review platforms:
  • Better Business Bureau BBB: Crucial for seeing how a company handles complaints and its overall rating based on customer service and business practices.
  • Trustpilot/Google Reviews: Offer a broad spectrum of customer experiences, often with raw, unedited feedback.
  • Transport Reviews: An industry-specific platform where users can rate and review car shipping companies.
• Complaint Resolution: A key indicator of a good reputation on external sites is not the absence of complaints, but rather how effectively and professionally a company resolves them.

What to Look For in External Reviews for RoadRunner

If a customer were to research RoadRunner’s external reputation, they would ideally look for:

• Consistency of Claims: Do external reviews corroborate the on-site claims of “5-star service” and “on-time delivery”?
• Handling of Issues: How does RoadRunner respond to and resolve negative feedback or logistical problems e.g., delays, minor damages?
• Carrier Quality: Since they are a broker, are there consistent issues with the quality or professionalism of the third-party carriers they utilize?
• Pricing Consistency: Are there significant discrepancies between initial quotes and final prices though their “no deposit” policy helps mitigate this if issues arise before pickup?

In conclusion, Roadrunnerautotransport.com skillfully crafts a highly positive image of its reputation and service quality on its own platform through strong claims, testimonials, and celebrity endorsements. This self-presented view is robust and compelling.

However, for a comprehensive understanding, potential customers should always supplement this with research on independent review sites to gauge the company’s reputation in the wider public domain and its demonstrated ability to resolve issues effectively.

Roadrunnerautotransport.com FAQ

How much does it cost to ship a car?

The cost to ship a car is determined by several factors, including the distance, the type and size of your vehicle, the chosen transport method open or enclosed, the specific pickup and drop-off locations rural vs. urban, the time of year seasonality, current fuel prices, and the speed of delivery required.

Longer distances, larger vehicles, enclosed transport, and expedited services typically increase the cost.

How do I get a quote for car moving?

You can get a quote by using the instant online car shipping quote calculator on Roadrunnerautotransport.com, where you’ll input origin, destination, vehicle details, and readiness date.

Alternatively, you can call 888 422-7584 to speak directly with a car transport pricing specialist.

When will my vehicle be delivered?

The transit time primarily depends on the mileage between the pickup and delivery locations.

Generally, you can estimate one day of transit time for every five hundred miles.

For example, a 1,000-mile transport would typically take 2-3 days.

Can I track the progress of my shipment online?

Yes, online tracking is available 24 hours a day and is updated in real-time.

Upon scheduling your shipment, you will receive a unique booking number that allows you to track its status online.

The tracking portal also offers a live chat option with a shipping agent for immediate questions.

Is my vehicle insured during transport?

Yes, all shipments include basic liability coverage during transit.

For an elevated level of protection, comprehensive insurance options are available for selection during the booking process.

It’s recommended to clarify specifics during booking and check your personal auto insurance policy for supplementary coverage.

How do I pay for my auto shipping?

For the deposit or full pre-payment made on or before the pickup day, Roadrunnerautotransport.com accepts all major credit cards, electronic transfer, postal money order, and bank/certified check.

If a balance is due upon delivery, it can be paid directly to the driver in cash, bank/certified check, or postal money order.

Does someone have to be present for pick up and delivery?

Yes, someone over the age of 18 must be present to release the vehicle and provide keys at pickup, and to accept the vehicle at delivery.

This person will also need to sign the initial and final inspection reports Bill of Lading.

Can I put personal items in my vehicle?

Yes, you may transport personal belongings in your car, provided their total weight does not exceed 100 pounds.

These items must be stored in the trunk or below the window line in the back seat.

Be aware that personal belongings are generally not covered by insurance if reported as damaged or missing.

How far in advance should I schedule my transport?

For best results and to meet your desired time requirements, it is suggested to schedule your transport at least 2 to 3 weeks in advance.

Expedited shipping options are available for urgent needs, though these typically come with a higher price.

Where will my car be picked up and delivered?

The driver will get the car transporter as close to your door as legally and safely possible.

In most cases, this means direct door-to-door service.

However, if streets are too narrow, or there are obstacles like low-hanging trees, the driver may request to meet at a nearby location with ample space, such as a large parking lot.

What is the difference between open and enclosed transport?

Open transport is the most common and economical method, where vehicles are transported on open trailers, exposed to elements. Enclosed transport involves shipping your vehicle in a fully enclosed trailer, providing maximum protection from weather, dust, and debris. Enclosed transport is recommended for high-value, luxury, or classic vehicles and is typically more expensive.

What types of vehicles do you ship?

RoadRunner Auto Transport specializes in shipping a wide range of vehicles, including sedans, SUVs, pickup trucks, minivans, oversized vehicles, antiques, classic cars, motorcycles, construction vehicles, inoperable cars, and boats.

If unsure about your specific vehicle type, you can call to confirm.

How much gas should I have in my car during transport?

You should aim to have about a quarter of a tank of gas in your car at the time of shipment.

This provides enough fuel for loading and unloading without adding excessive weight to the transport.

What is the Bill of Lading and what exactly does it have to do with my shipment?

The Bill of Lading BOL is a crucial document used by car shipping companies.

It records any pre-existing damage on your vehicle at the time of pickup and serves as the official agreement for transport.

It is essential for filing any insurance claims regarding your shipment, as any new damage must be noted on it at delivery.

What is top load service?

Top load service is an option where your car is placed on the higher deck or level of an open auto transport trailer.

This position is considered preferable as it minimizes the risk of fluids like oil or coolant from cars on upper decks leaking onto your vehicle.

How do I get my car ready for shipment?

To prepare your car for shipment, ensure it’s thoroughly cleaned inside and out for accurate inspection.

Remove all personal items except those totaling under 100 pounds, which must be stored in the trunk or below the window line in the back seat.

Inform the driver of any special vehicle circumstances and ensure about a quarter tank of gas.

Can I ship my vehicle if it isn’t running?

Yes, RoadRunner can ship vehicles in non-running or inoperable condition.

However, this requires a special auto carrier equipped with a winch to safely pull the vehicle onto the transporter.

An additional fee applies for inoperable vehicles due to the specialized equipment and extra labor involved.

What methods of car shipping services do you offer?

They offer two main methods: open car shipping most common, vehicles on exposed two-deck carriers and enclosed transport services vehicles shipped in walled, roofed trailers for maximum protection, recommended for luxury or classic cars.

What is Door-to-Door transport?

Door-to-door car transport is a full-service delivery where your vehicle is picked up directly from your specified origin and delivered as close as physically and legally possible to your destination.

Drivers prioritize reaching your door, but may request a nearby accessible meeting point if streets are too narrow or blocked for large trucks.

Do you offer services for corporate vehicle relocation?

Yes, RoadRunner Auto Transport provides services for corporate vehicle relocation and fleet management, catering to businesses that need to transport multiple vehicles efficiently.