Based on looking at the website, Omegarentalcars.com presents itself as a reputable and established car rental service primarily operating in New Zealand.

The site highlights over 30 years of experience, catering to over 500,000 customers, and proudly displays a “Canstar Blue Award Winners 2021” accolade for customer satisfaction.

This suggests a strong commitment to service quality and customer trust.

The various sections, from “Hot Deals” and “Our Fleet” to “Car Hire Locations” and a comprehensive “Blog,” indicate a well-rounded service designed to meet diverse travel needs across both the North and South Islands.

The website provides extensive information, aiming to assure potential customers about their reliability and customer-centric approach.

They emphasize features like a modern, unbranded fleet, 24-hour AA Roadservice, unlimited kilometers, and free additional drivers, all of which are significant perks for travelers.

Furthermore, their detailed FAQs and safe driving tips show a proactive effort to educate and support international visitors unfamiliar with New Zealand’s driving conditions.

This comprehensive approach, combined with transparent communication about services and policies, positions Omegarentalcars.com as a strong contender in the New Zealand car rental market.

Find detailed reviews on Trustpilot Omegarentalcars.com Reviews

Table of Contents

Exploring Omega Rental Cars: A Deep Dive into Their Offerings and Customer Experience

With a history spanning over three decades, they’ve built a reputation for providing a transparent and value-driven rental experience.

Let’s peel back the layers and examine what makes Omega tick, from their fleet and services to their commitment to safety and customer satisfaction.

Fleet Modernity and Maintenance Standards

When you’re hitting the road, the last thing you want is a clunker.

Omega Rental Cars emphasizes a commitment to a well-maintained and modern fleet.

Vehicle Age Range: Their fleet consists of vehicles between one and fourteen years old, depending on the car hire category. This wide range allows for varied pricing and vehicle types, catering to different budget and travel preferences.
Rigorous Checks: Every vehicle undergoes a “rigorous 40+ point safety check” and a full valet cleaning before each rental. This attention to detail is crucial for ensuring vehicle reliability and customer safety, a critical factor for long road trips.
Variety of Categories: They offer a diverse range of vehicles to suit various needs, including:
- Economy Rental Cars: Ideal for budget-conscious travelers.
- Sedan Car Hire: A comfortable option for general travel.
- SUV Rental: Perfect for those needing more space or tackling varied terrain.
- MPV Car Hire: Great for families or larger groups.
- Hybrid Car Hire: For the environmentally conscious or those seeking fuel efficiency.
- Family Car Hire: Tailored for family travel, often with considerations for child seats.
- Toyota Rental Cars: Highlighting specific popular and reliable brands within their fleet.
Unbranded Vehicles: A unique selling point is their “unbranded vehicles,” which means your rental car won’t scream “tourist.” This can be a significant advantage for security and a more integrated travel experience.

Pricing Structure and Value Proposition

Value for money is a major consideration for any traveler, and Omega Rental Cars appears to align its pricing with a customer-friendly model.

Unlimited Kilometers: This is a standout feature. Unlike some rental companies that impose per-kilometer charges, Omega offers “unlimited kilometres” on all rates. This gives travelers the freedom to explore New Zealand without worrying about hidden mileage costs, which can quickly add up on longer journeys.
Competitive Internet Rates: The website states that their “internet rates are continually optimised to make sure they are competitive and reflect seasonal availability.” This suggests dynamic pricing designed to offer the best possible deals based on demand and fleet availability.
“Hot Daily Deals”: They regularly promote “Hot Daily Deals,” indicating an active effort to provide discounted rates and special offers, especially for those looking for “cheap rental cars.”
Cheapest Insurance Waiver Rates: Omega claims to offer “cheapest insurance waiver rates in New Zealand,” which reduces the excess down to nil for drivers 21 years+. This is a significant benefit, providing peace of mind and potentially saving customers money on unexpected damages.
Free Additional Drivers: Many rental companies charge extra for additional drivers, but Omega includes this for free. This is a considerable saving for groups or couples who plan to share driving duties.
Free Front-Facing Seats for Children: Another valuable freebie, especially for families. Providing child seats free of charge removes an additional cost and hassle for parents.

Customer Support and Roadside Assistance

When you’re in an unfamiliar place, having robust support is paramount. Omega addresses this with several key provisions.

24hr AA Roadservice: All their hire cars are covered by the AA’s 24-hour Roadservice. This means that in the “unlikely event of a breakdown,” assistance is just a phone call away. This partnership with the Automobile Association AA provides a strong safety net for travelers.
Local Knowledge: The website mentions that their “knowledgeable team members are locals to the area and will gladly provide you with information on nearby events and must-see attractions.” This personalized touch can be invaluable for tourists seeking authentic recommendations.
Complimentary Travel Guide: Customers receive a “complimentary 500+ page New Zealand travel guide and touring maps,” which can be a treasure trove of information for planning itineraries and discovering hidden gems.
Multiple Contact Channels: Omega provides various contact options, including freephone numbers for New Zealand and Australia, an international freephone access number, and an email address, ensuring accessibility for customers worldwide.
Online FAQs: A comprehensive FAQ section is available on their website, addressing common queries about booking, pick-up/drop-off, insurance, and driving in New Zealand.

Locations and Interisland Travel

New Zealand’s unique geography, with its two main islands, requires specific considerations for car rental. Omega has a well-distributed network.

Extensive Branch Network: Omega operates “one of the largest independent New Zealand car rental networks” with branches across both the North and South Islands.
- North Island Locations:
  - Auckland City
  - Auckland Airport
  - Wellington City
  - Wellington Airport
- South Island Locations:
  - Picton
  - Nelson
  - Blenheim Airport
  - Christchurch Airport
  - Queenstown City
  - Queenstown Airport
Convenient Airport Pick-up/Drop-off: They explicitly state the ability to book rental cars for collection at major airports, including Auckland, Wellington, Christchurch, and Queenstown, even accommodating “middle of the night” flight arrivals.
One-Way Car Hire: A significant convenience for travelers exploring both islands is the “convenient one-way car hires at no additional charge.” This allows customers to pick up a car at one branch and return it to another, which is ideal for comprehensive New Zealand road trips. A “minimum length of rental may apply” to some one-way hires.
Interisland Ferry Crossings Guidance: The website offers information and tips on “Interisland Ferry Crossings” to help customers plan their rental car logistics when traveling between the North and South Islands, showcasing an understanding of the unique travel needs in New Zealand.

Safety and Driving Resources for New Zealand Roads

Driving in New Zealand can differ significantly from other countries, and Omega proactively provides resources to ensure driver safety.

DriveSafe.org.nz Integration: Omega links directly to DriveSafe.org.nz, a resource developed to help visitors safely enjoy self-drive holidays in New Zealand. This demonstrates a commitment to road safety beyond just providing a vehicle.
New Zealand Road Rules: The website provides essential information on New Zealand road rules:
- Driving on the Left: Emphasizing this crucial rule.
- Speed Limits: Highlighting typical limits 100km/h on rural roads, 50km/h in urban areas.
- Roundabout Etiquette: Instructions on giving way to traffic on the right and traveling clockwise.
- Mobile Phone Usage: Strict advice against using hand-held mobile phones while driving.
Safe Driving Video: They offer a “Safe Driving Video” in English, French, and Chinese, allowing international visitors to prepare before arrival. This multilingual support is a thoughtful touch for diverse clientele.
Black Ice Safety Tips: The blog features specific articles like “Black Ice – Safe Driving Tips,” indicating an awareness of seasonal driving hazards and a proactive approach to informing customers.
“What’s different about driving in NZ” Link: Directing users to resources that explain the nuances of New Zealand’s road network and driving conditions.

Customer Reputation and Awards

In the age of online reviews, a company’s reputation is gold.

Omega actively promotes its positive feedback and accolades. Ventraip.com.au Reviews

Canstar Blue Award Winners 2021: A significant highlight is their recognition as the “top spot in the Canstar Blue customer satisfaction ratings for hire cars” in May 2021. They scored 5 stars across multiple categories:
- Overall satisfaction
- Value for money
- Transparency of cost and fees
- Availability of vehicle booked
- Customer service
- Booking process
This independent award serves as a strong third-party endorsement of their service quality.
Trustpilot Reviews: Omega encourages customers to check their reviews on Trustpilot, Google, and Facebook. The website specifically mentions “9.1/10” based on “11819” reviews on Trustpilot as seen in the provided text snippet, which is a very strong aggregate score, indicating a high level of customer satisfaction from a large sample size.
“Trusted by 500,000+ Customers”: This claim, coupled with their 30+ years in business, reinforces their long-standing presence and experience in the market.
High Level of Repeat Customers: The site states they “enjoy a high level of repeat customers from New Zealand, Australia, UK, Europe and USA,” which is a testament to consistent customer satisfaction and loyalty.
“Up Front and Honest” Service: Omega actively promotes its ethos of “Up Front and Honest reliable car rental service, affordable rental car rates and a modern fleet of vehicles.” This commitment to transparency is key in building trust.

Deals, Discounts, and Loyalty Programs

Beyond their standard competitive rates, Omega offers various promotions and programs to enhance value for customers.

PetrolPal – Z Fuel Discount: A notable “Hot Deal” is the “PetrolPal – Get 10c Off Per Litre With Omega’s Z Fuel Discount.” This is a tangible saving for travelers, especially on longer journeys, directly impacting their travel budget.
Key Tag Bonus – Discounts at Attractions: Omega provides a “Key Tag Bonus” offering “Discounts at Attractions Around NZ.” This partnership with various local businesses adds significant value to the rental experience, encouraging customers to explore New Zealand’s attractions.
Senior Saver 65 Years+: A specific discount of “10% discount for our most experienced drivers” is offered to seniors, demonstrating an effort to cater to different demographic segments.
Omega Business Club: For regular business travelers, the “Omega Business Club” offers “Exclusive Business Club Rates” and is “easy and free to sign-up!” This initiative aims to foster loyalty among corporate clients.
CPG Hotels Discount: An “Exclusive Omega Accommodation Deal” allows customers to “Save 15% at CPG Hotels in NZ!” This cross-promotional offer provides a holistic travel saving, covering both transport and accommodation.
Seasonal and Birthday Promos: The website mentions extending a promo because of their “birthday,” indicating that they run seasonal or event-based promotions.
Facebook 10% Visitor Discount Offer: A simple way for new customers to get a discount by engaging with their social media presence.

Frequently Asked Questions

What is Omegarentalcars.com?

Omegarentalcars.com is the official website for Omega Rental Cars, an independent car rental company operating in New Zealand, offering a wide range of vehicles for hire across various locations on both the North and South Islands.

How long has Omega Rental Cars been operating?

Omega Rental Cars has been proudly owned and operated since 1994, with a history spanning over 30 years in the New Zealand car rental industry.

What types of vehicles can I rent from Omega Rental Cars?

Omega Rental Cars offers a diverse fleet including Economy, Sedan, SUV, MPV, Hybrid, AWD & 4×4, Family cars, and specific Toyota models, catering to various travel needs and preferences. Vicinityclo.de Reviews

Does Omega Rental Cars offer unlimited kilometers?

Yes, all rental rates with Omega Rental Cars are based on unlimited kilometers, giving you the freedom to explore New Zealand without worrying about mileage restrictions or additional charges.

Are there any hidden fees with Omega Rental Cars?

Based on the website’s claims, Omega aims for “Up Front and Honest” service, scoring 5 stars in “transparency of cost and fees” in the Canstar Blue Awards 2021, suggesting a commitment to clear pricing without hidden fees.

Can I pick up a car in one city and drop it off in another with Omega?

Yes, Omega Rental Cars offers convenient one-way car hires at no additional charge, allowing you to collect your car from one branch and return it to any other Omega branch a minimum rental length may apply.

Does Omega Rental Cars provide roadside assistance?

Yes, all Omega Rental Cars vehicles are covered by the AA’s 24-hour Roadservice, providing support in the unlikely event of a mechanical breakdown.

Do I need to pay extra for an additional driver with Omega Rental Cars?

No, Omega Rental Cars offers free additional drivers, allowing multiple people in your party to share driving duties without extra cost.

Are child car seats available for rent from Omega Rental Cars?

Yes, Omega Rental Cars provides free front-facing seats for children, a valuable inclusion for families traveling with young ones.

Is Omega Rental Cars a reputable company?

Yes, Omega Rental Cars is considered reputable, having been awarded the top spot in the Canstar Blue customer satisfaction ratings for hire cars in 2021 and maintaining strong review scores on platforms like Trustpilot.

How many customers has Omega Rental Cars served?

Omega Rental Cars estimates they have satisfied the rental car requirements of over 500,000 customers over their 30+ years of operation.

Does Omega Rental Cars offer discounts or deals?

Yes, Omega Rental Cars frequently offers “Hot Daily Deals,” including PetrolPal a Z Fuel discount, Key Tag Bonus discounts at attractions, Senior Saver discounts, and exclusive accommodation deals with CPG Hotels.

Can I get a discount if I’m a senior citizen?

Yes, Omega Rental Cars offers a “Senior Saver” discount of 10% for drivers 65 years and older. Apcoa.co.uk Reviews

Do Omega Rental Cars have branded vehicles?

No, Omega Rental Cars explicitly states their rental vehicles are “completely un-branded” for added security, meaning they don’t easily identify as rental cars.

What are Omega Rental Cars’ operating locations in New Zealand?

Omega has branches in major North Island locations like Auckland City, Auckland Airport, Wellington City, and Wellington Airport, and South Island locations including Picton, Nelson, Blenheim Airport, Christchurch Airport, Queenstown City, and Queenstown Airport.

Does Omega provide guidance on driving in New Zealand?

Yes, Omega Rental Cars offers extensive resources, including links to DriveSafe.org.nz, tips on New Zealand road rules, and a multilingual safe driving video to help visitors navigate safely.

How can I contact Omega Rental Cars?

You can contact Omega Rental Cars via freephone numbers from New Zealand 0800 52 52 10, Australia 1800 144 367, and other international access numbers, or by emailing their support address.

What is the Omega Business Club?

The Omega Business Club is a program offering exclusive rental rates for business travelers, which is free and easy to sign up for.

Does Omega Rental Cars have good customer reviews?

Yes, Omega Rental Cars generally receives positive customer reviews, with a stated 9.1/10 rating based on over 11,000 Trustpilot reviews, and their Canstar Blue award for customer satisfaction.

Are the vehicles at Omega Rental Cars well-maintained?

Yes, Omega Rental Cars states that all their vehicles are “fully maintained to the highest standard” and undergo a “rigorous 40+ point safety check” before each rental.

Omegarentalcars.com Reviews