onceupon.photo FAQ

Q1: What is onceupon.photo?

Onceupon.photo is an online service that specializes in helping users create personalized photo books and photo prints from their digital memories.

It emphasizes an easy-to-use interface and a straightforward process for turning photos into tangible keepsakes.

Q2: Is onceupon.photo a legitimate company?

Yes, onceupon.photo appears to be a legitimate company.

It provides clear company details (Once Upon Publishing AB, a registered Swedish company), has a long-standing domain registration until 2033, uses secure online infrastructure (SSL certificates, AWS DNS), and actively links to external review platforms like Trustpilot. Who Owns quick2lend.com?

Q3: What products does onceupon.photo offer?

Onceupon.photo primarily offers two main products: personalized photo books and photo prints.

Their focus is on high-quality production of these core memory-preserving items.

Q4: How much do onceupon.photo products cost?

The pricing for onceupon.photo products starts from “16 GBP” for the first 20 pages of a photo book and “11 GBP” for the first 10 photo prints.

The final price varies based on the number of pages, book format, print size, paper type, and additional features chosen during customization, plus shipping fees.

Q5: How long does onceupon.photo take to deliver?

Onceupon.photo states that products are “Delivered in 5-7 business days.” This timeframe typically includes production and shipping within their primary service regions. g2g.com Trustpilot Reviews Overview

Q6: Does onceupon.photo have a mobile app?

Yes, onceupon.photo heavily promotes using its mobile app for creating photo products.

There are clear “Get the app” links on their homepage, indicating that a significant portion of their user experience is designed for mobile devices.

Q7: What payment methods does onceupon.photo accept?

While specific payment methods are usually detailed on their “Delivery & Payment” page, most online services like onceupon.photo typically accept major credit/debit cards (Visa, Mastercard, American Express) and sometimes PayPal.

Q8: Can I get a refund if I’m not satisfied with my onceupon.photo order?

Yes, onceupon.photo offers a “customer satisfaction guarantee.” They state, “If you’re not fully satisfied with your products – let’s talk about it! We’ll do our very best to help you.” You would need to contact their customer support to discuss any issues.

Q9: How do I contact onceupon.photo customer support?

You can contact onceupon.photo customer support through the “Support” or “Contact us” links on their website. How Does onceupon.photo Work?

They also provide an email address: [email protected]. They aim to get back to inquiries within 24 hours.

Q10: Is onceupon.photo environmentally friendly?

Onceupon.photo claims to be “Proud to be B Corp certified” and states they always aim to “keep the planet in mind.” B Corp certification indicates a company meets high standards of social and environmental performance, transparency, and accountability.

Q11: Can I use onceupon.photo to create photo books from my phone photos?

Yes, the onceupon.photo app is specifically designed to make it easier and more fun to create photo books and prints “with all the photos in your phone,” indicating seamless integration with mobile photo libraries.

Q12: Do I have to sign up to start a project on onceupon.photo?

While you can often begin a project anonymously (e.g., via a “Let’s try it” link), you will typically need to sign up for an account before you can finalize and order your photo book or prints.

Q13: What is “once upon photo book”?

“Once upon photo book” refers to the core product offered by onceupon.photo, which is a personalized photo album or book created using the platform’s design tools and your own digital photos. Is cpscentral.com Legit?

Q14: Are there different design templates or layouts available on onceupon.photo?

Yes, onceupon.photo allows users to “Pick between different layouts and designs” for their photo books, suggesting a range of templates to choose from to help with the creative process.

Q15: Can I add text to my photo books on onceupon.photo?

While not explicitly stated on the homepage, most photo book creation services allow users to add text, captions, or descriptions to their pages.

It’s a standard feature for personalizing photo books.

Q16: Is onceupon.photo available in the United States?

Yes, onceupon.photo offers a language and region selection that includes “English United States,” indicating that their services are available to customers in the U.S., with adjusted pricing and delivery information.

Q17: What kind of quality can I expect from onceupon.photo prints?

Onceupon.photo aims to turn collections of artwork into “high-quality photo books that last forever,” implying a commitment to durable and aesthetically pleasing prints and books. Mexistuff.com Review

Customer reviews on Trustpilot often praise the print quality.

Q18: Can I cancel my onceupon.photo order after placing it?

Once an order is placed and sent to production, cancellation policies vary by service.

You would need to consult onceupon.photo’s “Terms & Conditions” or contact their customer support immediately to inquire about cancellation options for an active order.

Q19: Does onceupon.photo offer discounts or promotions?

Yes, onceupon.photo has a “Discounts” link in its footer, suggesting that they periodically offer promotions or coupon codes.

It’s advisable to check this section or sign up for their newsletter for potential savings. Best Alternatives to geekbuying.com

Q20: Are my photos safe with onceupon.photo?

Onceupon.photo uses secure online infrastructure, including SSL certificates (HTTPS), which encrypts data transmitted between your browser and their server, protecting your personal information and uploaded photos during the transfer process.

They also have a “Personal Data Policy” outlining how they handle your data.