primemedic.com.au FAQ

What is Primemedic.com.au?

Primemedic.com.au is an online telehealth platform based in Australia that offers virtual GP services, including video consultations, online prescriptions, medical certificates, and various types of medical referrals (specialist, pathology, radiology). It aims to provide convenient, 24/7 access to medical care.

Is Primemedic.com.au a legitimate medical service in Australia?

Yes, primemedic.com.au is operated by MOHSIN MEDICAL PTY LTD, a registered Australian company (ABN 98606969742). It claims to use AHPRA-registered doctors, which are essential for legitimate medical practice in Australia. However, significant concerns exist regarding its domain’s renewal status and lack of transparent legal policies.

How does Primemedic.com.au work?

The service works in three main steps: 1) You book your desired service (e.g., consultation, prescription) online. 2) You chat with an Australian doctor via video call at the scheduled time. 3) You receive your requested documents (e.g., e-prescription, medical certificate, referral) electronically.

Can I get an online prescription from Primemedic.com.au?

Yes, for suitable conditions determined by the consulting doctor, primemedic.com.au can issue electronic prescriptions that can be picked up at your nearest local pharmacy. carclarity.com.au FAQ

Are the doctors on Primemedic.com.au AHPRA registered?

Primemedic.com.au states that its doctors are AHPRA registered, fully qualified, insured, and experienced. AHPRA (Australian Health Practitioner Regulation Agency) is the national body for regulating health professionals in Australia.

Is my consultation on Primemedic.com.au covered by Medicare?

Primemedic.com.au states that some of its doctors are able to bulk bill patients, meaning the consultation may be covered by Medicare. However, they also mention that appointments may be limited, so it’s advisable to confirm if bulk-billing is available for your specific appointment.

Can I get a medical certificate from Primemedic.com.au?

Yes, you can obtain various types of medical certificates, including general medical certificates, carer’s certificates, and clearance certificates, after an online consultation with a doctor.

What types of conditions does Primemedic.com.au treat?

Primemedic.com.au treats a wide range of common health issues, including acid reflux, acne, anxiety, depression, asthma, common cold or flu, period pain, urinary tract infections, and more. A comprehensive list is available on their website.

Is Primemedic.com.au available 24/7?

Yes, the website claims that its service is available “around the clock, every day, any time in the year.” Solarquotes.com.au Review

Can I use Primemedic.com.au if I am overseas?

No, it is unlawful for primemedic.com.au to offer online consultations to patients who are not currently within Australia, even if you are an Australian citizen. You must be in Australia at the time of the consultation.

Is there a mobile app for Primemedic.com.au?

Yes, Primemedic.com.au has free mobile apps available for download on both the Apple App Store (iOS) and Google Play Store (Android).

How secure are payments on Primemedic.com.au?

The website states that payments are “Safe & Secure Payment Powered By ANZ,” suggesting that they use a reputable banking partner for secure transaction processing.

Can I get a specialist referral from Primemedic.com.au?

Yes, Primemedic.com.au can issue new, change, or repeat specialist referrals after an online consultation, where clinically appropriate.

Does Primemedic.com.au offer pathology or radiology referrals?

Yes, the platform facilitates both pathology and radiology referrals, enabling users to get diagnostic tests done following a virtual consultation. What to Expect from solarquotes.com.au

What is the “Family Hub” feature?

The “Family Hub” feature allows users to manage multiple family members’ health profiles and services from a single account, simplifying healthcare management for households.

Does Primemedic.com.au have a Privacy Policy or Terms & Conditions?

While these documents are legally essential for a healthcare platform handling sensitive data, readily accessible links to a Privacy Policy or Terms & Conditions were not prominently displayed on the primemedic.com.au homepage during our review. This is a significant concern regarding data privacy and user rights.

What does “serverRenewProhibited” mean for Primemedic.com.au?

The “serverRenewProhibited” status found in the WHOIS data for primemedic.com.au means that the domain is currently not eligible for renewal. This is a critical administrative issue that could lead to the website becoming inaccessible if not resolved, posing a risk to service continuity.

Who owns Primemedic.com.au?

Primemedic.com.au is owned by MOHSIN MEDICAL PTY LTD, an Australian registered company, with Muhammad Mohsin listed as the primary contact for the domain.

Is Primemedic.com.au suitable for medical emergencies?

No, primemedic.com.au, like all telehealth services, is not suitable for medical emergencies. For life-threatening conditions or urgent medical attention, you should always contact emergency services (e.g., 000 in Australia) or visit your nearest emergency department. Swaggle.com.au Review

What should I do if I have a complaint about Primemedic.com.au?

The website provides a phone number (“Call Now”) and mentions customer support. For formal complaints, typically a comprehensive contact page or an official complaints process outlined in the Terms & Conditions (if available) would be the next step. Given the lack of easy access to full legal terms, direct communication via phone might be the initial avenue.